Mako
01-27-2007, 05:26 PM
I just had my cable cards installed today for my Series 3. All was well until I started browsing my channels. I noticed that this one screen kept popping up, but I could still get to my channels. One of the cards, Card 2 was not actually seeing all the channels, and the other card was.
For example, HBOHD, CinemaxHD, etc. I would get a black and grey screen like the one when setting up the cards that had all the card ID numbers that you give to the cable operator to activate the card.
With the help of a dispatch rep, I was able to find out what was happening. Cable companies have "rate codes" that assign services to outlets (outlets are devices that recieve the services). They put all the rate codes on the first card but did not put them on the second. It was on the work order that way. My problem is that I am an employee of one of these companies. Now, before you all start asking me for video help, I work in the high speed Internet and VOIP world, not the video side, which is vastly different (at least for the time being). Now... I cannot get the standard rep to add these rate codes to my second card because only supervisors and special priveldged accounts are allowed to add employee courtesy service rate codes to the account. So I have to wait until monday and send e-mail to some of these folks that can hopefully correct this oversight.
I wanted to share this story with you all. If you see the message "This screen is being displayed on the behalf of your cable company" (I am paraphrasing as I did not note it word for word), and it is only showing for one of your two cards, it is likely one of the cards is not configured with the same rate codes as the other. Typically, this will be the second card as they will probably get the one card done with all the codes and forget to configure the second or not configure it the same.
Call your cable company with the number on your statement or work order and give them the symptoms. I would let them come to the same conclusion, but you should mention that you have heard of this problem before and it was caused by one of the two cable cards not having all the rate codes on it. Ask them to compare the first and second cards and see if it is missing any.
Hopefully this will have helped anyone that has this problem. I did a search before creating this topic and did not see anything quite like this so perhaps it is not a very wide spread issue.
Good Luck and enjoy your Series 3 HD!
For example, HBOHD, CinemaxHD, etc. I would get a black and grey screen like the one when setting up the cards that had all the card ID numbers that you give to the cable operator to activate the card.
With the help of a dispatch rep, I was able to find out what was happening. Cable companies have "rate codes" that assign services to outlets (outlets are devices that recieve the services). They put all the rate codes on the first card but did not put them on the second. It was on the work order that way. My problem is that I am an employee of one of these companies. Now, before you all start asking me for video help, I work in the high speed Internet and VOIP world, not the video side, which is vastly different (at least for the time being). Now... I cannot get the standard rep to add these rate codes to my second card because only supervisors and special priveldged accounts are allowed to add employee courtesy service rate codes to the account. So I have to wait until monday and send e-mail to some of these folks that can hopefully correct this oversight.
I wanted to share this story with you all. If you see the message "This screen is being displayed on the behalf of your cable company" (I am paraphrasing as I did not note it word for word), and it is only showing for one of your two cards, it is likely one of the cards is not configured with the same rate codes as the other. Typically, this will be the second card as they will probably get the one card done with all the codes and forget to configure the second or not configure it the same.
Call your cable company with the number on your statement or work order and give them the symptoms. I would let them come to the same conclusion, but you should mention that you have heard of this problem before and it was caused by one of the two cable cards not having all the rate codes on it. Ask them to compare the first and second cards and see if it is missing any.
Hopefully this will have helped anyone that has this problem. I did a search before creating this topic and did not see anything quite like this so perhaps it is not a very wide spread issue.
Good Luck and enjoy your Series 3 HD!