Software not updating

[macrg]

I am trying to connect to my wireless home network with the Tivo Wireless G USB Adapter. Since I have a WPA password, Tivo customer service told me I need the latest software version for my Series 3 recorder. The new version is 8.1 and I have 8.0.1. I have now followed the instuctions given me by cutomer service many time (simply to have the machine call in to update) but the software never gets updated. The instructions that came with the adapter suggest visiting a web site that does not exist if this happens. Any suggestions as to how to get the software to update would be much appreciated. Many Thanks!

[geodon005]

8.1 is not yet available. It has been reported as "coming in a couple of weeks" for over a month or more.

[macrg]

That is strange - I talked to two different customer service people yesterday who instructed me to download it. Does this type of disconnect happen often?

[monkeydust]

I believe you'd get more accurate and timely help asking your questions here than trying to get help via the Tivo support line.

[macrg]

I now appreciate that - thanks!

[GoHokies!]

To the CSRs defense, 8.1 is available on the S2 platform and has been for several months. The CSR was unaware or unclear of what kind of Tivo your adapter was being hooked to.

[macrg]

They knew exactly what kind of unit I had - they had my records right on the screen in front of them.

[randywalters]

Then the CSRs are clueless and need better training. Blame management :D

[hookbill]

Then the CSRs are clueless and need better training. Blame management :D


Agreed. How can they make such statements if they knew what was available. They really need to be better informed. And probably paid enough to care would help as well.

[Jack D]

I have my S3 networked via wired LAN (which works fine) so I never fiddled with a wireless adaptor. I'm surprised, however, to hear that you cannot use it wirelessly until 8.1 is released. I thought there were a lot of people around here who connect it wirelessly.

[hookbill]

I have my S3 networked via wired LAN (which works fine) so I never fiddled with a wireless adaptor. I'm surprised, however, to hear that you cannot use it wirelessly until 8.1 is released. I thought there were a lot of people around here who connect it wirelessly.

I think your mistaking. It does connect wirelessly and you can use it to view pictures and listen to music on your PC. I'm not quite sure where you got that from but that is incorrect.

[corwin_ranger]

I have my S3 networked via wired LAN (which works fine) so I never fiddled with a wireless adaptor. I'm surprised, however, to hear that you cannot use it wirelessly until 8.1 is released. I thought there were a lot of people around here who connect it wirelessly.

It isn't that you can't use it wirelessly; It's that you can't use it wirelessly with WPA encryption/authentication. The older versions of the software support WEP encryption, but this is considerably less secure.

I've got a wireless network that I'm stuck using WEP on until the release of 8.1 for the series 3.

I have 2 laptops, 1 Series2 TiVo and 1 XBOX360 in addition to my series3. The series3 is the only thing holding up transition to the more secure WPA authentication and a hardware firewall, rather than the need to run firewall software on all my PCs.

[Jack D]

It isn't that you can't use it wirelessly; It's that you can't use it wirelessly with WPA encryption/authentication. The older versions of the software support WEP encryption, but this is considerably less secure.

I've got a wireless network that I'm stuck using WEP on until the release of 8.1 for the series 3.

I have 2 laptops, 1 Series2 TiVo and 1 XBOX360 in addition to my series3. The series3 is the only thing holding up transition to the more secure WPA authentication and a hardware firewall, rather than the need to run firewall software on all my PCs.


Oh now I see. I didn't read the OP carefully. I wouldn't feel great about using WEP.

[GoHokies!]

Oh now I see. I didn't read the OP carefully. I wouldn't feel great about using WEP.

Maybe I'm "babe in the woods" clueless about this one, but I don't even feel the need to run WEP.

If someone wants to use my internet, fine. I have firewalls on each of the computers, don't have any folders shared and if someone wants to print to my shared printer I suppose they could (but it wouldn't do them any good).

I am vigilant about only doing my online banking on the wired computer and 95% of the time take the time to do credit card purchases from the wired computer too.

I'm surprised that everyone came down so hard on the CSR. We all know that the front line guys aren't the best and the brightest (that's why they're on Tier 1 support and not in the back engineering the S4), and this seems to be a pretty easy mistake to make.

[IzzyB68]

Maybe I'm "babe in the woods" clueless about this one, but I don't even feel the need to run WEP.

If someone wants to use my internet, fine. I have firewalls on each of the computers, don't have any folders shared and if someone wants to print to my shared printer I suppose they could (but it wouldn't do them any good).

I am vigilant about only doing my online banking on the wired computer and 95% of the time take the time to do credit card purchases from the wired computer too.

I'm surprised that everyone came down so hard on the CSR. We all know that the front line guys aren't the best and the brightest (that's why they're on Tier 1 support and not in the back engineering the S4), and this seems to be a pretty easy mistake to make.

I have to use some encryption, I use WEP. Both my husband and I work from home and we pass sensitive information every day across our lines. I would never take the chance of having no encryption at all.

Also, if someone is using your internet, depending on what they are doing they could slow you down. Which for us is also a concern. Since we normally have 4 laptops, one desktop, and two Tivos on the network.

So for some people encryption is VERY important. I would love to do WPA also, but again my Tivo is going to restrict that.

[aaronwt]

WEp should be fine in most cases in a home setting.

[Bierboy]

Maybe I'm "babe in the woods" clueless about this one, but I don't even feel the need to run WEP.

If someone wants to use my internet, fine. I have firewalls on each of the computers, don't have any folders shared and if someone wants to print to my shared printer I suppose they could (but it wouldn't do them any good).

I am vigilant about only doing my online banking on the wired computer and 95% of the time take the time to do credit card purchases from the wired computer too.

I'm surprised that everyone came down so hard on the CSR. We all know that the front line guys aren't the best and the brightest (that's why they're on Tier 1 support and not in the back engineering the S4), and this seems to be a pretty easy mistake to make.I agree...it sometimes sounds like Chicken Little is running around again. I understand the need for security, but most of it can be more than adequately taken care of the way you describe. It's just good old common computer sense.

[Mike Farrington]

Maybe I'm "babe in the woods" clueless about this one, but I don't even feel the need to run WEP.

If someone wants to use my internet, fine. I have firewalls on each of the computers, don't have any folders shared and if someone wants to print to my shared printer I suppose they could (but it wouldn't do them any good).

I am vigilant about only doing my online banking on the wired computer and 95% of the time take the time to do credit card purchases from the wired computer too.

I'm surprised that everyone came down so hard on the CSR. We all know that the front line guys aren't the best and the brightest (that's why they're on Tier 1 support and not in the back engineering the S4), and this seems to be a pretty easy mistake to make.Well, you life can quickly turn into a living hell should someone be trading in either music or worse child porn using your open WiFi connection. Sure, you may finally be found innocent. But not before your equipment is confiscated, your name dragged through the mud, and after tens of thousand of dollars in legal fees and lost work. Do yourself a favor. Secure your network.

[Grakthis]

Well, you life can quickly turn into a living hell should someone be trading in either music or worse child porn using your open WiFi connection. Sure, you may finally be found innocent. But not before your equipment is confiscated, your name dragged through the mud, and after tens of thousand of dollars in legal fees and lost work. Do yourself a favor. Secure your network.

Even just mac filtering and not broadcasting your SSID is enough. You just need to be able to show due dilligence.

Any wireless encryption is breakable given time and effort.

[ewilts]

Maybe I'm "babe in the woods" clueless about this one, but I don't even feel the need to run WEP.

If someone wants to use my internet, fine. I have firewalls on each of the computers, don't have any folders shared and if someone wants to print to my shared printer I suppose they could (but it wouldn't do them any good).

I am vigilant about only doing my online banking on the wired computer and 95% of the time take the time to do credit card purchases from the wired computer too.


Yup, you're clueless (and I don't mean this is in an insulting way). How would you feel if somebody came knocking on your door complaining about all the spam coming from your location? How about child pornography or sexual predation? How about downloading and uploading pirated material? How about if you try to use your Internet connectivity but found it blacklisted because of this activity originating from *your* IP address? How about you violating your terms of service with your ISP for sharing your connection with other computers not in your household? You think printing to your printer won't do them any good, but do you realize that printers can be security holes too? And that's going beyond their ability to make you spend a fortune on ink while they print out child porn to your printer - explain that to the wife or kids.

You may think that the firewall on your system will stop the intruders, but it won't. You may allow another computer on your network to connect - now this wireless bad guy is *on* your network. Perhaps you trust a specific computer but that computer is currently shut down. The bad guy could "become" that computer and have access it shouldn't.

Having somebody on your internal network can be a serious hole - far more serious than security neophytes realize.

If you're lucky, a neighbor may just hop onto your wireless network by mistake and never cause an issue. If you're unlucky, you've opened your front door, invited all the bad guys in, and challenged them to a fight.

.../Ed

[BruceShultes]

You should be able to use WPA for your wireless network with the current software.

Just make a wired connection to a router that can be configured as a wireless bridge and can be set to use WPA.

As long as you do not set the S3 to use any encryption and configure the WPA in the router, you should still be able to use WPA on the wireless part of your network.

[IzzyB68]

Yup, you're clueless (and I don't mean this is in an insulting way). How would you feel if somebody came knocking on your door complaining about all the spam coming from your location? How about child pornography or sexual predation? How about downloading and uploading pirated material? How about if you try to use your Internet connectivity but found it blacklisted because of this activity originating from *your* IP address? How about you violating your terms of service with your ISP for sharing your connection with other computers not in your household? You think printing to your printer won't do them any good, but do you realize that printers can be security holes too? And that's going beyond their ability to make you spend a fortune on ink while they print out child porn to your printer - explain that to the wife or kids.

.../Ed

I never even thought about these. I protect mine for many reasons, but never thought about someone using my internet for illegal purposes.

[GoHokies!]

I never even thought about these. I protect mine for many reasons, but never thought about someone using my internet for illegal purposes.

Can I really be held liable (criminally or civilly) for activity that originates from my IP address?

Even if some sicko downloads child porn through my connection, I would assume that without finding anything on any of my computers that there wouldn't be much of a case - particularly in light of the fact that I have an open AP.

[IzzyB68]

Can I really be held liable (criminally or civilly) for activity that originates from my IP address?

Even if some sicko downloads child porn through my connection, I would assume that without finding anything on any of my computers that there wouldn't be much of a case - particularly in light of the fact that I have an open AP.

Honestly? You would be cleared eventually, but in the mean time they would probably take your equipment, question you, and you would probably have to get a lawyer. So you are right, you are not liable for what happens with your internet being open, but you would have to prove it was not you. To do that would be a hassle and would require them taking all of your equipment. I personally wouldn't even want to go through that.

Again, I have to keep my network secure. I work with too much sensitive data and I trully would be in some serious trouble with the companies I work with if I didn't secure my network. So for some of us it is not an option.

If you are any every day user that doesn't work from home and doesn't care. Then throw a password on your wireless network at least. It will keep most people out because they will move onto the next guy who doesn't have a password. Keep in mind, once they are in your network, they can do a lot. Even if you do use a wired connection for your credit card info. Once they are in, they are in.

[Maeglin]

Even if some sicko downloads child porn through my connection, I would assume that without finding anything on any of my computers that there wouldn't be much of a case - particularly in light of the fact that I have an open AP.
If it's something more serious, though, they aren't going to watch while you show them that nothing is there. Equipment seizures, shoot then ask questions, etc...

[Bierboy]

Can someone say "Big Brother"?

[Maeglin]

Can someone say "Big Brother"?
No matter how you spell it, it ends in AA :)

(they're the most famed with going after people based on IP addresses, anyway)

[DeathRider]

I see many ppl not evn put a password on their router...default is usually admin/no password or no username/admin as password

Just the fact you could lock some ppl out of their own router could be interesting...did that to a neighbor once, just to show him)

I know most new routers, there's just a reset button to push, but my old SMC 4 port, you had to use a null modem cable an connect to the serial port on your computer to access/reset the router if you forgot the password - that was back when you plugged in an external modem to share a 33.6k dialup connection :eek: :D

Most new computers (unless they are business) don't even have a serial port anymore :eek: :D

[Mike Farrington]

Don't forget, when they come for your computers they aren't going to knock on the door and ask you politely to surrender them. No. They are going to send in their over-amped, under-used SWAT team, guns drawn. Just pray one of their flash-bangs doesn't land on something flamable like a bed.

Then watch out. They'll find some cute picture you snapped of your toddler 10 years ago when they were running around being all proud of their nakedness. Bang. You're now a registered sex offender.

[IzzyB68]

OK. last night when taking a shower I thought of a really good example for this (pretty sad, I have solved more programming problems in the shower than anywhere else...mmust do my best thinking then) :)

OK, so growing up my parents never locked the door, it was pretty dumb when you think about it. When I got older we had a Doberman and they used that as an excuse. So now you could relate routers and people stealing and doing bad things to your network like you could someone breaking into your house.

Not locking your doors and not having a dog = No protection what so ever (This would be the easiest target and most robbers would hit this house first when no one is home)

Not locking your doors, but having a guard dog = No password, no encryption, but you have a firewall on your computer (Now lets face it, no one doesn't lock there doors with no dog these days. Same with PCs, everyone pretty much has a firewall on their PC. So this is the next preference for a robber)

Locking your doors = Password, but no encryption (The robber is going to look at the first two first, if it can't find anyone in those catagories it is going to move onto this. Because a password is pretty easy to get into, but still there are some people who don't lock there doors or lock their routers..so it would go to those first)

Getting an alarm system = Password and encryption (This is the one that robbers try to avoid. Not because they don't know how to get around the alarm, but because there are so many people in the other catagories they don't want to go through the hassle)

When you lock your door to your house every morning, are you doing it knowing that a robber can smash a window? Of course, but you still lock it, right? Because you know that it is going to deter most robbers.

When you buy that fancy alarm system, you know that they can still find ways around it, but you buy it to feel safe. Why? Because you know this is the last resort for a robber. A robber has to be targetting you specifically for some reason before they would bother with your house.

Now this is the same reason why some people even go further with their encryption and want the S3 to suppport the better encryption. If it for people that might be targeted. The people they would taregt is people like me who they can see work from home. Same with my nieghbor who also works from home. Our neighborhood would be a great place to try to get in and get to a PC that has data on it they want to steal. This is why some want the better encryption. But for those of you that don't work from home and don't have to worry about that, no one is going to target you. But if you leave your network too open, they will find you, and use you.

No Big Brother thing, no being paranoid, it is the same reason you lock your doors in the morning when you go to work.

[tivo_madness]

WHATEVER!

Not running WPA protection is like running an open network. TiVo. Get your act together and get 8.1 out on the S3. You guys are so-o going the way of a dying company by not catering to your end users.

[aaronwt]

I really think WEP will suffice in most cases. The odds of someone actually breaking in to your system and then getting to your hard drives which also would be password protected is extremely slim. There are just too many gates someone would have to get through to get to the data between the encryption and passwords in place. Besides you could set up two LANs one with WPA 2 and one with WEP for the TiVo if someone is that concerned about it.

[kb7oeb]

Maybe, but WEP is now days trivial to crack, it really is barely better than nothing. They no longer have to capture hours or days of packets, they flood the base station with requests and can get enough data to crack the key in a few minutes.

[Adam1115]

I really think WEP will suffice in most cases. The odds of someone actually breaking in to your system and then getting to your hard drives which also would be password protected is extremely slim. There are just too many gates someone would have to get through to get to the data between the encryption and passwords in place. Besides you could set up two LANs one with WPA 2 and one with WEP for the TiVo if someone is that concerned about it.

What are you nuts? I can reboot my PC into Linux and in about 30 seconds have your wep key...

And don't try to tell me that your password protected windows computer is SECURE!! ROFL

That is, if you even bother to set an Administrator password. Half of the XP machines I see have a BLANK administrator password, but their USER account is password protected...

Nothing=Door is wide open
WEP=Door is shut, deadbolted, but you hid a key under the mat and left a note for your wife on the door telling her where to find the key.

[Corran Horn]

I really think WEP will suffice in most cases. The odds of someone actually breaking in to your system and then getting to your hard drives which also would be password protected is extremely slim. There are just too many gates someone would have to get through to get to the data between the encryption and passwords in place. Besides you could set up two LANs one with WPA 2 and one with WEP for the TiVo if someone is that concerned about it.

Why lock your house up when you leave for work? The odds of somebody randomly trying to open your door are extremely slim.

There are no gates they have to get through to crack your WEP key. It's just a matter of capturing enough traffic and you have no way of stopping that with wireless.