Service not found.???

[Enrique]

I am getting The TiVo Service is not answering (N13) There might be a temporary problem with the Internet


is there anything I can do to fix this? some setting i am missing?

[JacksTiVo]

I am getting The TiVo Service is not answering (N13) There might be a temporary problem with the Internet


is there anything I can do to fix this? some setting i am missing?I have been having this problem for several days after trouble free service for almost a year. I resorted to the telephone line last evening so I could update my guide information. This morning I again attempted to connect via my network and it failed.

Here are the facts: MY S2 with a TiVo network adapter is detecting my WPA network and TiVo Desktop 2.3 can see the Now Playing List. I have cycled everything and restarted the S2. I use network monitoring software (The Dude) that pings all my devices and computers and it detects the S2 and its static IP address. I have cycled everything. I have had no difficulties accessing the Internet through my router and cable modem.

Is this my problem or a TiVo Corporate Server issue?

[jblasbalg]

I am having the exact same issue, after having flawless connections for 3+ years. Actually, flawless until this past December, when my TiVo received an upgrade, after which the connections have been intermittant, but could always be fixed by recycling the TiVo. Now, recycling doesn't work at all. I have no problems recognizing my network; my TiVo desktop can see all my shows in now playing; and my internet connection is fine.

Any ideas?

[Solver]

TiVos official answer:

N13 Service not found. The TiVo Service is not answering.

There might be a temporary problem with the Internet. This error is very rare and is usually solved by waiting a few minutes and then attempting to connect again. You can also try using the phone line to connect to the TiVo Service (see Can I Use a Phone Line to Connect to the TiVo service if My DVR Is Also Connected to a Home Network?).

This would indicate your Internet connection, a firewall issue or the TiVo service.
Do you have a friend with a high speed Internet?
Does anyone know the TiVo service IP address?

[JacksTiVo]

I have sent a PM to TiVo's customer engineer who monitors the TCF and asked for his assistance. It can't be just a coincident that several members are reporting the N13 issue. There has to be a common issue causing the problem, e.g. software or TiVo HQ server problem.

Many others may or will not know they are also experiencing this problem until they run out of program guide information in a week or two. I just happened to notice it while checking on the signal strength of my wireless router to my TiVo network adapter.

[TiVoJerry]

I do not see anything on our side at this time that would seem to cause this. Our call centers are not reporting a rise in complaints at this time, either.

We've had reports of prism chipset adapters having connection issues following the software update, but it is expected the issue would've surfaced much sooner than now. What type of adapter are you using?

[JacksTiVo]

I do not see anything on our side at this time that would seem to cause this. Our call centers are not reporting a rise in complaints at this time, either.

We've had reports of prism chipset adapters having connection issues following the software update, but it is expected the issue would've surfaced much sooner than now. What type of adapter are you using?
Jerry, Thanks for responding to my PM. I have been using a TiVo adapter, S/N A064402651 for several months. I purchased it within a week after the 8.1 upgrade was downloaded. I am using WPA encryption.

As I have noted, the TiVo has two way communications with my PC via my router. However, it is not able to get passed my router into the Internet.

[TiVoJerry]

We definitely do not have any compatability issues with the adapter that we manufacture, and I still haven't seen anything that would indicate an issue on our side. With that said, I'd have to ask if there were any changes to your network (including firewall program or router firmware upgrade) or network provider (started blocking ports, started serving your connection via proxy -- see knowledge article 14-21-01 (http://customersupport.tivo.com/LaunchContent.aspx?CID=127D5F60-EF84-4790-85AC-8FC6D408B5A7) ).

Additionally, The following IP addresses need to be open at the router and ISP:
204.176.49.0 through 204.176.49.127
206.112.115.0 through 206.112.115.255

Although, with WPA support being new for us, I'd also want to know what happens if you attempt to change back to WEP (just for testing purposes) and then back.

[JacksTiVo]

We definitely do not have any compatability issues with the adapter that we manufacture, and I still haven't seen anything that would indicate an issue on our side. With that said, I'd have to ask if there were any changes to your network (including firewall program or router firmware upgrade) or network provider (started blocking ports, started serving your connection via proxy -- see knowledge article 14-21-01 (http://customersupport.tivo.com/LaunchContent.aspx?CID=127D5F60-EF84-4790-85AC-8FC6D408B5A7) ).


Additionally, The following IP addresses need to be open at the router and ISP:
204.176.49.0 through 204.176.49.127
206.112.115.0 through 206.112.115.255

Although, with WPA support being new for us, I'd also want to know what happens if you attempt to change back to WEP (just for testing purposes) and then back.
Jerry,
Eureka! I again checked my router and finally noticed that the MAC address for the TiVo adapter had disappeared from the MAC address filtering page. It probably occurred when I added a new NAS drive early last week. Does the TiVo server on my PC bypass the MAC address filtering, since it was not affected?

Everything is now working okay. (I am back on WEP, but will change back to WPA security later.)

Thank you for your help and I am sorry for having bothered you for a problem I caused.

[matt11]

I am having the exact same issue. My connection fails every time and I get the message the TiVo Service is not answering (N13). Nothing has changed in my router settings to cause this issue. I am at a loss for what to do. I don't have a land line so doing the service calls via phone line will not work in my case. Anyone have any ideas on what I can do? I use WEP encryption and a Tivo wireless adapter with my S2 540. The tivo adapter shows up on the devices connected to my router. This is frustrating. Any help would be greatly appreciated.

[Scarlett128]

I am having the same problem; however, I am not using wireless--I am wired and using Linksys routers and switches. Also having the TiVo pull an IP address automatically from a DHCP server (my router). Any suggestions?

[matt11]

I bought a new router and it solved my problem. Just in time too. My TiVo only had 3 days of guide data left!

[wolflord11]

The problems appear to be spreading. And this many problems from others using different Routers, Adapters etc points to an error on Tivo's side.

I am using a Linksys Wired 100TX Adapter, and Linksys RTP300 ROuter. All worked fine until today.

[steve614]

This thread is making me recheck my Tivos' status. Yep, I'm up to date. :)

I will add that when I recieved the 8.1a update, my Tivo "forgot" that it had an adapter.
Simply unplugging the adapter then plugging back in didn't work.
Only when I restarted my Tivo without the adapter plugged in, and then plugging it in after the Tivo was up and running, did it start working again.

[Scarlett128]

Am I missing something else that I should do here? My router is assigning an IP address, and that, together with the MAC address, is displayed on my TiVo's Network Connection page. I can ping the TiVo successfully, and I can reach the TiVo's web server, so I know that the TiVo is a part of my network; however, the TiVo has never made a successful connection through its Ethernet connection.

Are there special settings I should be making in the Linksys Router? Do I need to have TiVo Desktop and/or TiVo To Go installed? I have followed all of the troubleshooting suggestions, except for "opening ports," because I don't know how to do that! Can anyone here tell me how to open the necessary ports?

None of my computers has ever had a problem reaching the Internet after I have added them to my network, and I didn't have to open any ports for them. I do have software firewalls on all of my computers, but that shouldn't have any effect on another "computer's" (TiVo's) ability to access the Internet--should it?

My Linksys router assigns dynamic IP addresses, and the TiVo has had IP addresses of 192.168.1.103, 192.168.1.100, and 192.168.1.102 at various times. If I unplug power to the switch where the TiVo is connected, it will get a new IP address. I have not tried unplugging the Ethernet cable from the back of the TiVo, but I can do that if you think it makes a difference. I also have not tried taking the TiVo to a different location and plugging it into the gateway router. The TiVo currently is connected to a switch that is running behind another switch that is running behind the gateway router. Again, the computers connected to the same switch that the TiVo is connected to have no problem getting an IP address and connecting to the Internet.

I am at a total loss at this point, and am open to any and all suggestions. I will try anything!

Many thanks!

Scarlett

[worachj]

I am at a total loss at this point, and am open to any and all suggestions. I will try anything!

It sounds like you have a good understanding of things.

What type of TiVo do you have? Is it your Philips Series 1 with Lifetime Subscription that you bought from someone in Florida? Have you transferred the lifetime service to your account on Tivo.com and is it still active. The old user may have transfer it to another TiVo it you don’t have it under your name and account.

Has the TiVo ever made a successful service connection with a phone? For connection over the internet make sure the gateway IP address on the TiVo is the same as the one the router and other computers are using. I don't think its a port problem. Try re-doing the network connection on your TiVo.

[steve614]

I'd be willing to bet it's a firewall problem.
Sounds like your firewall is allowing Tivo access within the network, but not outside the network.

Try this. Temporarily disable any software firewalls and then try to make a forced connection with the Tivo to see if it gets through.

[Scarlett128]

It sounds like you have a good understanding of things.

What type of TiVo do you have? Is it your Philips Series 1 with Lifetime Subscription that you bought from someone in Florida? Have you transferred the lifetime service to your account on Tivo.com and is it still active. The old user may have transfer it to another TiVo it you don’t have it under your name and account.

Has the TiVo ever made a successful service connection with a phone? For connection over the internet make sure the gateway IP address on the TiVo is the same as the one the router and other computers are using. I don't think its a port problem. Try re-doing the network connection on your TiVo.Thanks for the response! How did you know that I bought a Series 1 with Lifetime from someone in Florida? Just curious--I don't remember mentioning it. Yes, I have transferred the Series 1 to my name and account, and it is running fine with a phone connection, as well as a second Series 1 with Lifetime that I bought from someone else. But to answer your question, no, it is not the Series 1. I didn't even know it was possible to add a Series 1 to your network! The only one of my four TiVos currently in service that I have tried to add to my network is my dual tuner Series 2 with a monthly subscription. Both of my Series 1 Lifetime TiVos are active, I have a Humax Series 2 Tivo with Lifetime that is active, and my Series 2 dual tuner TiVo with monthly subscription is paid and active.

All four TiVos have phone connections at the present time, and all four have made (and still make) successful connections. How would I determine the "gateway IP address on the TiVo"? The only IP address I can find on my Network Connection screen is the TiVo's dynamic IP that was assigned by the DHCP server, which is also the gateway router. I have had the DHCP server assign an IP, and I have let the TiVo get its own IP--I have not tried assigning a static IP, because that's not the way my network is set up, and I'm not sure how well that would work, but as I said, I'm willing to try anything, because at some point I want to add all of the TiVos to the network in order to utilize the multi-room transfer feature. I'm fairly certain that the Series 1 TiVos can't be a part of multi-room transfer, because the OS version on both of those is less than 4.0--unless, of course, there is some sort of workaround that I don't know about.

Right now, I would be ecstatic if I could add the Humax and the Dual Tuner to the network! I haven't tried the Humax--thought I would do one at a time. However, the Humax would be wired directly into the gateway router, so I may try that one to see if it makes a difference. If the Humax makes a connection, I will then move the Dual Tuner upstairs and connect it directly to the gateway router--provided it has an available port!

If you have any other suggestions, please pass them along.

Many thanks!

Scarlett

[worachj]

How did you know that I bought a Series 1 with Lifetime from someone in Florida?

When I saw you only had 5 post I want back and read some of your old posts and that’s were you stated that you had just purchased a lifetime series 1 TiVo.

The gateway IP address should only come into play if you try to give your TiVo a static IP address. You can see an example here Configuring TCP/IP Settings on My DVR (http://customersupport.tivo.com/LaunchContent.aspx?cid=d7e0f1fa-7880-4919-8809-7d5159ec8791&anchor=undefined&anchor=undefined) .

My next suggestion is to make sure each TiVo and computers are using unique IP address. Because you have multiple TiVo’s and computers it is possible your DHCP server can get confused especially when it comes to handing out IP address to your TiVo’s which are behind multiple switches. Your IP address can get confused if any of your hardware loses power and is turn on again.

If you find conflicting IP address then turn off all your hardware and power each up in the following manner.
1) Modem
2) Router
3) Each computer one at time
4) Each TiVo one at a time