New S3 setup Problem

[MrHat]

Hi guys,

I just received my new s3 from the d3ll deal. My cable cards wont be here until next next Saturday, so i thought i would see what i can channels come in with straight cable. only a small problem. Tivo doesn't get past the powering up screen. it says a few more minutes but i let it go for hours with no change. i read some people had a problem with HDMI so today i connected it via component and its the same. it did go through to the guided setup one time yesterday and i walked through the questions until it was attempting to update over the network. it rebooted and hung up at the just a few minutes more screen and hasn't moved. i tried unplugging it and rebooting, same thing happens each time. Am I doing something wrong? Do I have a bad unit? I'm hoping someone here knows the answer.

Thanks in advance

[Gene Plantz]

I cannot answer why do you have the problem, only what I did.

When my S3 came, I did guided setup about a week before the cablecards came. I used the HDMI cable to the TV. The guided setup had no issues and I got most TV stations afterwards.

[hiker]

Unfortunately sounds like a bad unit.

[MrHat]

if it is bad, who should replace it? d3ll or tivo?

[hiker]

Dell would replace it with a new one if they have stock or give you a refund. TiVo would replace it but likely it will be a refurbished unit. Since you have a cablecard install next Sat, if Dell can't send you a new one right away you might want to look elsewhere.

[MrHat]

d3ll csr offered to replace it and send the new one next day....if it happens...i can still keep the cable card install appt!!!