85 minute hold times??

[BrianCT]

Has anyone called VIP lately? This is my 3rd go around calling tonight, transferred three times ("sorry, wrong department, I will put you RIGHT through to the correct dept) and now its 85 minutes and counting. Is this normal? :mad:

[BrianCT]

I wonder if I will be disconnected when they close in 4 minutes.....

[Shawn95GT]

My 2nd and 3rd (early and late December) VIP transfers were done inside on 5 minutes from when I picked up the phone.

My 1st one (Early November '06 activation) I was on hold forever.

[BrianCT]

Still waiting..........

[Mike Farrington]

Still waiting..........
I hope its an 800 number.

[BrianCT]

100 minutes was the magic number, I dont wish that on any of you, that piano music was making me NUTS!

[bryce1012]

The stats on my call, from my phone:

3:54 pm 12/26/06
06m 03s

[Shawn95GT]

Dumb question - did you dial the number on your Tivo or the 1-866-424-8486 from the VIP page?

It still cracks me up that the VIP line is 1-866-gag-Tivo ;)

[BrianCT]

1-866-424-8486

[IzzyB68]

1-866-424-8486

Funny, I called the one from Tivo and got right through. The whole phone call was about 5 minutes. I also had to call them for support and that total call was about 10 - 15 minutes and resaults is they are sending me a new HDMI cable. I haven't had the support or long hold issues others have had. Guess I am lucky.

Of course I was on hold for about 30 minutes trying to call Best Buy to replace my lightbulb in my TV. It went tonight :( Good thing for waranties :) Bad thing is they can't be out here until Wednesday :(

[drowe]

Has anyone called VIP lately? This is my 3rd go around calling tonight, transferred three times ("sorry, wrong department, I will put you RIGHT through to the correct dept) and now its 85 minutes and counting. Is this normal? :mad:
Wait times might be lower if you call earlier in the day. I've called TiVo support several times (sigh) and had between zero and 2 minute waits before 4pm PST. YMMV.

Quit your job, start your own company and make your own hours. This will free up the time you need during the day. :D

[coldfusionak]

You guys are lucky, I logged about 12-14 hours waiting for a CSR to pick up for the VIP Transfer. I finally contacted Tivo Pony so they could call me direct to do the transfer.

I am calling from Alaska, so I am still curious on if their call center routes calls on location. It was frustrating in the least, the longest I waited on the phone in one stretch was 3 hours.

[drowe]

I am calling from Alaska
Well there's your problem. All of the CSRs nearby are frozen. :D

[Cheap Flyer]

This is exactly why I gave my wife the Tivo3 a week BEFORE christmas... :)

-CF