TiVO Transfer Not Allowed

[sjhilton]

I bought the VIP Series 3 w/Lifetime transfer option back in last October. Upon arrival I was undecided as to transfer the Lifetime over or not. I elected to wait and decide later. Now, three months later, I'm told that I missed the "Window" of 30 days and should have had it done at the same time as activation.

Nothing in the VIP letter or documentation to say the transfer had to happen at the same time. There is nothing saying it must be done within 30 days.

I feel that I've been misled both by the sales material, shipped documentation, and the activation people. Had I known this would be an issue, I would have had the transfer done at the same time.

Am I wrong or do I join a class action lawsuit?

[jtlytle]

from http://www.tivo.com/vip

*You can find the 15 digit TiVo Service Number on the back of the DVR or on the System Information screen. (From TiVo Central, select "New Messages & Setup," then "System Information.")

Offer Terms and Conditions


TiVo® Series3™ HD DVR purchase required by 12/31/2006 and activation of the DVR is required by 01/31/2007.
Offer good for all subscribers with an existing paid Product Lifetime Service subscription.
Product Lifetime Service may be transferred from an existing box to a TiVo Series3 HD DVR only. This offer is not being extended to transfer Product Lifetime Service to any other product.
All terms and conditions for a 1-year prepaid subscription apply to your old DVR. At the end of 1-year, you will be automatically rolled to then-applicable monthly rate. The 1-year contract is not transferable to another party.
Cancellation of only the 1-year contract on the old DVR while still transferring the Product Lifetime Service to the new Series3 HD DVR will be permitted, but only after 60 days of service for both boxes have elapsed. Cancellations on the 1-year contract will not result in refund of the $199 transfer fee. All other warranty replacement costs still apply to the old DVR.
If you return the box within 30 days of placing the order on the website, you will receive a full refund on any paid transfer fee and hardware cost. The shipping charge for the return is at your expense. Returns outside of 30 days will not be accepted. If the transfer is cancelled within the first 30 days, the Product Lifetime Service will remain on your old DVR.
Both boxes will be activated once this process is complete, but the contract information may take over 60 days to be reflected on the DVR or "Manage My Account".
The TiVo Service Agreement applies to the Series3 HD DVR, along with other terms and conditions listed at www.tivo.com/policies. In case of any discrepancies between those terms and those listed in this offer, the terms defined in this offer supersede those posted.


Humm, it didnt say anything about 30 days window..

[wickerbill]

I would call again and ask to speak to a supervisor if the first person won't allow it.

[skweaz]

What wickerbill said.

I had initially been denied transfer for the same reason, but after a couple of hours and four csr's, I was able to get it transferred. Don't give up!

[hiker]

They should allow the transfer but might insist on a cancellation penalty for your current contract as spelled out in the terms & conditions on the policy page: http://www.tivo.com/5.11.asp

There has been a lot of confusion on this and they should make that clear on the VIP page.