NYC 11-1/11-2 no signal

[the-sloth]

i am almost positive these were working last week and now i'm getting a "searching for signal" on both 11-1 and 11-2. anyone else in the ny market seeing the same thing or do i have a problem?

the weird thing is that when i check the signal strength it shows 95+ signal at all times.

[jhimmel]

i am almost positive these were working last week and now i'm getting a "searching for signal" on both 11-1 and 11-2. anyone else in the ny market seeing the same thing or do i have a problem?

the weird thing is that when i check the signal strength it shows 95+ signal at all times.

YES. Same exact thing here. 95% signal strength, but tuner can't get it. NY 11-1 and 11-2.

Jim H.

[drew2k]

This may not help you, but I'm able to see both 11-1 and 11-2 over my cable signal (unencrypted QAM).

[jhimmel]

I have more info on this problem.

I ran a scan for OTA channels. It picked up ANOTHER 11-1 and 11-2. Now I have TWO OF EACH. My channel list now includes the following -

11-1 (WPIXDT)
11-1 (TheCW11)
11-2 (WPIXDT2)
11-2 (TheTube)

The units can only tune into "TheCW11" and "TheTube". However, only the WPIXDT stations contain guide data - not the other two!!

This is really screwed up. I have guide data for the ones that wont tune in, and I can tune into the ones with no guide data. This happened to BOTH of my HR10-250's. Both have 6.3b.

Either the new software is screwed up, or the guide data is screwed up.

I found no way of eliminating the WPIXDT channels, even though I can not seem to use them. I tried selecting remove scanned channels, and I tried re-running guided setup, but those two unusable channels remain. Plus, "TheCW11" (11-1) and "TheTube" (11-2) are not much use without guide data.

I am about 15miles outside of NYC, and signal strength is 95% or better - not that it matters because obviously this is a guide data or software problem, not a signal problem.

Jim H.

[drew2k]

11-1 (WPIXDT)
11-1 (TheCW11)
11-2 (WPIXDT2)
11-2 (TheTube)

...

Either the new software is screwed up, or the guide data is screwed up.
I think it's the guide data. It looks to me like WPIX recently updated the info they provide in their PSIP stream (http://en.wikipedia.org/wiki/PSIP), but all of those changes haven't trickled to whoever supplies DirecTV with the local guide data. I would give DirecTV a call and inform them of this information, as they DO provide support for OTA HD and they do deliver the guide data to your box.

Good luck!

[jhimmel]

Thanks Drew.

If it doesn't seem to be updating by Tuesday I'll start in with DTV. I don't look forward to THAT call. They are going to start telling me to "Restart", or "Rescan", or "Re-Run Guided setup", or "Unplug unit for 3 minutes", or "Well send two HR20's as replacements", etc... until they -possibly- come to the realization that something else is going on here.

Oh, and they will also tell me "This is the first we have heard of this problem" (which -may- even be true). No, DTV support is not fun.

Jim H.

[LoneStar1981]

I have more info on this problem.

I ran a scan for OTA channels. It picked up ANOTHER 11-1 and 11-2. Now I have TWO OF EACH. My channel list now includes the following -

11-1 (WPIXDT)
11-1 (TheCW11)
11-2 (WPIXDT2)
11-2 (TheTube)

The units can only tune into "TheCW11" and "TheTube". However, only the WPIXDT stations contain guide data - not the other two!!

This is really screwed up. I have guide data for the ones that wont tune in, and I can tune into the ones with no guide data. This happened to BOTH of my HR10-250's. Both have 6.3b.

Either the new software is screwed up, or the guide data is screwed up.

I found no way of eliminating the WPIXDT channels, even though I can not seem to use them. I tried selecting remove scanned channels, and I tried re-running guided setup, but those two unusable channels remain. Plus, "TheCW11" (11-1) and "TheTube" (11-2) are not much use without guide data.

I am about 15miles outside of NYC, and signal strength is 95% or better - not that it matters because obviously this is a guide data or software problem, not a signal problem.

Jim H.

I also have two of the HR10-250's, and I am having the EXACT same problems you are. (but both are running 6.3a) My locals are in the 79336 zip code, and the one channel that I lost was 11.1. (and I get around 95% signal) I now have two of them listed, and I had to clear out my to do list because it keeps trying to tape the wrong one. I have not deleted my season passes yet because I was hoping that the new update would fix this. Ugh... :mad: I guess I am going to have to call their support. This is going to be a lot of fun... :rolleyes: