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View Full Version : Was there an update on 11/23?

Michael1025
11-26-2006, 04:39 PM
Like everyone else here, I've been having audio dropouts on my OTA HD channels since the 6.3 update. I finally got fed up today and called DirecTV to complain. The CS rep told me that there was an update released on 11/23 that fixed this problem, so they weren't going to offer me a credit for my troubles...as I sat there and watched the audio drop 3 times while I was on the phone.

Has anyone gotten this update? If so, did it fix the problem?
smimi10
11-26-2006, 05:01 PM
There was an update for the HR20-700 released on 11/22 according to a thread on dbstalk.com

I haven't seen any update on my HR10-250.

Perhaps, just perhaps, the CSR did not know what they were talking about.

Mike
phox_mulder
11-26-2006, 05:03 PM
Perhaps, just perhaps, the CSR did not know what they were talking about.

That happens so rarely though.

:rolleyes:


phox
BGLeduc
11-26-2006, 05:04 PM
Well, I had some drop outs today on Fox, so if there was, it passed me by.

That said, I think smimi10's 3rd sentence summed it up.

Brian
alv
11-26-2006, 05:51 PM
MY CSR in tech support today indicated that there would PROBABLY be an update within a month to fix the problem.
Sir_winealot
11-26-2006, 08:49 PM
MY CSR in tech support today indicated that there would PROBABLY be an update within a month to fix the problem.


I'll mark the calender. :D
leesweet
11-27-2006, 07:11 PM
It was bad enough when they didn't know anything about *one* HD DVR and its software releases/bug list. Now they have two to not keep straight! :D
aVOLanche
11-28-2006, 07:12 PM
I spoke with an Level 2 tech for about an hour regarding the dropouts,patial recordings and reboots.He told me a software fix was coming out on 11/22 to fix the problems.
I questioned him several times about whether it was for the HR10-250 OTA problems.He said yes.He gave me a number of the software patch(OXF6).I found out the next day that the patch is for the HR20-700.
These "top techs" are boobs.They know nothing.They are not tecnicians.They read from scripts.They continue to offer false hope with the "disable Dolby Digital" or "do a hard reboot" or a "clear and delete".None of these work.
The jerk "built an escalation" and told me a local tech would be out with 2 replacement HR10-250s with the old software.No one showed up,so I called the dealer.He said they would need to "build a service call"....not "build an escalation".So I'll have to call D* and go through all this crap again.
leesweet
11-29-2006, 01:40 PM
And he'll probably be out with two 'replacement' HR20s....
aVOLanche
11-29-2006, 07:23 PM
You're probably right.....2 HR20s in a market where the HR20 isn't functional yet........I'd love for that to happen!
TyroneShoes
11-29-2006, 08:03 PM
...These "top techs" are boobs.They know nothing.They are not tecnicians.They read from scripts.They continue to offer false hope with the "disable Dolby Digital" or "do a hard reboot" or a "clear and delete".None of these work...
Classic "Peter principle" at work. Anyone in tech support with anything on the ball is a candidate for a better job. Smart tech support guys leave quickly for greener pastures, while the dummies are compelled to stay behind. Eventually 98% of them are just the dummies left behind.