MikeB2
11-22-2006, 10:46 AM
I want to buy a 2nd hand D* HDTV tivo for my home, and was checking this out with D* customer help (wanted to be sure I could get an access card etc).
The best they could offer me was free installation, $20 for an access card, and a 2 year contract ($300, $12.50/month pro rata if cancelled early).
Customer assistance explained patiently that the $300 was to cover the fact that the receiver was leased. I pointed out if I owned this one, I was responsible for repairs, and hence there was no capex of the unit.
THey had no answer to this one.... did not compute.
Can anyone else help me with this one? - who I should talk to and what I should say? Retention? WHo?
Situation: I have had a DirectTV SD Tivo for 3 years and am hence out of contract. They say extra $4.99 for 2nd tivo, and $9.99 for HD pack (first 4 months free).
The best they could offer me was free installation, $20 for an access card, and a 2 year contract ($300, $12.50/month pro rata if cancelled early).
Customer assistance explained patiently that the $300 was to cover the fact that the receiver was leased. I pointed out if I owned this one, I was responsible for repairs, and hence there was no capex of the unit.
THey had no answer to this one.... did not compute.
Can anyone else help me with this one? - who I should talk to and what I should say? Retention? WHo?
Situation: I have had a DirectTV SD Tivo for 3 years and am hence out of contract. They say extra $4.99 for 2nd tivo, and $9.99 for HD pack (first 4 months free).