HELP!!! need advice in Hawaii

[pashasurf7873]

Aloha,
I was about to buy my series 3 after having tivo since 2000 was excited to go HD. when asked about pricing, my local TIME WARNER sent me this:

Exchange with Time Warner

--------------------------------------------------------------------------------

Here is the email message string this afternoon with TW. Go figure.

Aloha!


1. as I stated previously, the Duplicate service charge does not include
the HD Entertainment Package. The Duplicate service charge only includes
the equipment rental fee, digital cable service, and any premium movie
channels in your subscription. Each device that is receiving the HD
Entertainment Package is billed for that package.


2. Yes, we are aware of the current limitations of the technology. You
can install a single CableCard in your Tivo and only record one channel
at a time.


3. The CableCards are billed for each device, each CableCard is a
separate device. You could obtain the HD DVR without the duplicate
service charge, however you would still be billed for the HD
Entertainment package which is required to have any HD cable box.


You could also rent the CableCards for $3.10 each, however they would
only be able to receive the Standard Cable Service. They would not
receive the authorization to receive the HD Entertainment Package, the
Digital Cable Package, nor the HBO or Showtime.


4. Because that is how the company decided to do the billing.


5. Everything is NOT going HD. That is a common misconception. HD and
Digital are two very different things. The FCC is only requiring a
change to Digital, not HD.


6. I am sorry, but it does not appear the same from our point of view.
We bill per device that receives premium programming in the home. If you
TiVo requires 2 of those devices then the account should be charged for
each one.




If you have any further questions, please feel free to e-mail us again
or contact our Customer Care Department at the appropriate number below.
When replying to this e-mail, please include this message as well as all
previous correspondence regarding this issue.


Cable TV or Internet:
Billing: 643-2100
Sales: 643-2337
Repair: 643-2300


Digital Phones:
Billing: 643-3333
Sales: 643-3663
Repair: 611 from your digital phone or 643-6611


Thank you,
Nick S.
Oceanic Time Warner Cable


----- So, to sum it up: to use a Tivo S3 in Hawaii it will cost us $36.10 extra a month....PLUS Tivo monthly fee.

Any advice?

[davecramer74]

Just use your cable's HD dvr's. Thats what i do. Thats the main reason i didnt go tivo3. Id be paying more money that route. It boils down to are you a "must have tivo" guy or are you a "must have DVR" guy. Im fine with my comcast provided HD dvr. Others arent.

[angel35]

Aloha,
I was about to buy my series 3 after having tivo since 2000 was excited to go HD. when asked about pricing, my local TIME WARNER sent me this:

Exchange with Time Warner

--------------------------------------------------------------------------------

Here is the email message string this afternoon with TW. Go figure.

Aloha!


1. as I stated previously, the Duplicate service charge does not include
the HD Entertainment Package. The Duplicate service charge only includes
the equipment rental fee, digital cable service, and any premium movie
channels in your subscription. Each device that is receiving the HD
Entertainment Package is billed for that package.


2. Yes, we are aware of the current limitations of the technology. You
can install a single CableCard in your Tivo and only record one channel
at a time.


3. The CableCards are billed for each device, each CableCard is a
separate device. You could obtain the HD DVR without the duplicate
service charge, however you would still be billed for the HD
Entertainment package which is required to have any HD cable box.


You could also rent the CableCards for $3.10 each, however they would
only be able to receive the Standard Cable Service. They would not
receive the authorization to receive the HD Entertainment Package, the
Digital Cable Package, nor the HBO or Showtime.


4. Because that is how the company decided to do the billing.


5. Everything is NOT going HD. That is a common misconception. HD and
Digital are two very different things. The FCC is only requiring a
change to Digital, not HD.


6. I am sorry, but it does not appear the same from our point of view.
We bill per device that receives premium programming in the home. If you
TiVo requires 2 of those devices then the account should be charged for
each one.




If you have any further questions, please feel free to e-mail us again
or contact our Customer Care Department at the appropriate number below.
When replying to this e-mail, please include this message as well as all
previous correspondence regarding this issue.


Cable TV or Internet:
Billing: 643-2100
Sales: 643-2337
Repair: 643-2300


Digital Phones:
Billing: 643-3333
Sales: 643-3663
Repair: 611 from your digital phone or 643-6611


Thank you,
Nick S.
Oceanic Time Warner Cable


----- So, to sum it up: to use a Tivo S3 in Hawaii it will cost us $36.10 extra a month....PLUS Tivo monthly fee.

Any advice? Can they get away with this :down:

[davecramer74]

they can charge whatever they want. its your choice on whether you want to pay for it.

[rrman]

I have a TiVo S3. I pay TW about $3 (plus change) for each Cable card. With the Cable Cards and Tivo S3, I get the same lineup that I was getting before, but I don't have access to video on demand, pay per view, and the West Coast HBO feeds, none of which I ever used anyway. I get HBO HD, Showtime HD, network channels on HD, Discovery Channel HD, TW's HD tier (which includes HDNet, HDNet Movies, InHD, InHD2, ESPNHD), etc. My wife and I are absolutely happy with the S3, and very glad to have gotten rid of the SA 8300HD.
The SA8300HD cost about $16/month. I got lifetime on my S3. Even if I didn't transfer my lifetime subscription to the S3, since I already have another TiVo, the S3 would have cost $6.95, so its monthly cost would still have been cheaper than the SA 8300HD (even accounting for the cost of the 2 CableCards in the S3). So, monthly charge is actually less for me (of course, you still have to fork the $$ to get the S3 to begin with).