Gai-jin
10-16-2006, 10:45 AM
I ordered an iPod nano from tivo rewards on 7/25/06. I received delivery on 8/18/06.
Just over one month later, I had to send in the iPod for warranty service. I was charged 31.82 by apple for the service because they said the unit had originally been purchased in 11/05. The unit was still under warranty, but only until 11/4/06, and as it was more than 6 months from purchase date, I had to pay shipping. (less than 6 months, they pay shipping).
I expected anything received through the tivo rewards program to include a full manufacturer's warranty, but apple says since tivo is not an authorized reseller, my warranty will expire in less than a month.
Am I in the wrong to expect full warranty on any items I get through tivo rewards?
Is there anything tivo can do to help me get my money back from apple and get my warranty extended for a year from the date I ordered/received the ipod?
Just over one month later, I had to send in the iPod for warranty service. I was charged 31.82 by apple for the service because they said the unit had originally been purchased in 11/05. The unit was still under warranty, but only until 11/4/06, and as it was more than 6 months from purchase date, I had to pay shipping. (less than 6 months, they pay shipping).
I expected anything received through the tivo rewards program to include a full manufacturer's warranty, but apple says since tivo is not an authorized reseller, my warranty will expire in less than a month.
Am I in the wrong to expect full warranty on any items I get through tivo rewards?
Is there anything tivo can do to help me get my money back from apple and get my warranty extended for a year from the date I ordered/received the ipod?