Holy crap tivo, fix tivo central online

[tunnelengineer]

It's been about 2 weeks since the S3's have been in homes now. The online scheduling for the S3 needs to be fixed pretty badly. Now I can't even select my S3 tivo in the "Now Airing" drop down box in the channel guide. Before I could select it, but the programming was all shifted up by one channel across the board.

This shouldn't be a huge fix and I can't be alone in the frustration. :mad:

[Bierboy]

TiVo tells me they have a fix for the TCO problems that should be rolled out by mid October.

[tunnelengineer]

TiVo tells me they have a fix for the TCO problems that should be rolled out by mid October.


I will translate - "We have one guy working on this and he will be on vacation for the next 2 weeks. He will start working on this October 16th."

[bicker]

So TCO basically doesn't work for S3s right now?

[Bierboy]

I will translate - "We have one guy working on this and he will be on vacation for the next 2 weeks. He will start working on this October 16th."Hey, don't shoot the messenger. I filed a report, they responded, and that's what I've been told. As I understand, they've been working on it.

[tunnelengineer]

nothing against you at all. Just saying what I think they told you.

This really shouldn't be too difficult a fix.

[jhonaker]

So TCO basically doesn't work for S3s right now?

I've used it to schedule season passes and single recordings, but I just searched for a show and told it to record it.

Actually, it looks like I can select my box and browse the listings just fine.

[loubob57]

This isn't a problem for me since I don't have broadband. (sigh)

[Bierboy]

I suspect the problem is related to HD channels and their designations as well as receiving the same channel on both cable and OTA and their designations (sometimes they are the same channel numbers for both OTA and cable, and that may confuse TCO).

[sommerfeld]

Before I could select it, but the programming was all shifted up by one channel across the board.

ah, good, it's not just me.

actually, it was worse than that for me -- when I had a three-fer (program available via analog cable, analog antenna, and digital antenna) it showed three rows of channel labels but two rows of programming, so the labels started off one channel off and quickly got 5 or 6 channels off by the end of the grid.

I'd much prefer it if it were to clip the channel list to the checked "channels I receive" by default, which would let me eliminate most of the duplicate rows.

[Norgoth]

I saw this thread and went to Tivo Central Online. I was able to schedule hd shows to my new tivo. I will shortly go to the actual unit and check whether the show is scheduled to record now and post here. But it seems that TCO is working for me even with the hd channels.

[Bierboy]

...I'd much prefer it if it were to clip the channel list to the checked "channels I receive" by default, which would let me eliminate most of the duplicate rows.I certainly hope that's in the works sometime down the line. But I doubt it will be soon. I think they have bigger fish to fry.

[SeanTivo]

The page also throws a huge number of javascript errors.


I see that also. I have some MS development tools installed on my PC and these
Script errros throw me into debug mode which I can't get out of.

[jhonaker]

The page also throws a huge number of javascript errors.

I get the javascript errors but the guide itself looks correct.

[HDTiVo]

The guy who's going to fix the TCO is hard at work making TiVo.com Store send order confirms by email within days of a purchase. He's estimated to finish that "first half" of October, and TCO is estimated for "second half." ;)


It is further expected that sometime in early November someone at TiVo will realize that checking your order status online would be a good idea, and after some months of soul searching, the guy will be put on that project. In those intervening months, he will be recovering.

[rainwater]

The guy who's going to fix the TCO is hard at work making TiVo.com Store send order confirms by email within days of a purchase. He's estimated to finish that "first half" of October, and TCO is estimated for "second half." ;)

Then he will start working on the software update scheduled for "November 2006". :)

[SeanTivo]

Then he will start working on the software update scheduled for "November 2006". :)


You guys are mean.

Tivo only had several years to get ready for the release of the S3.

Does ramsey still work there or did he get fired?

I hope they use that $66 mil from the secondary and hire some friggin programmers.

[bicker]

I suspect the problem is related to HD channels and their designations as well as receiving the same channel on both cable and OTA and their designations (sometimes they are the same channel numbers for both OTA and cable, and that may confuse TCO).This is a question I've had. How could the guide (even in the TiVo itself) tell the difference between OTA and cable? Would folks be better off not setting up OTA, if they have all those channels via cable?

[Bierboy]

This is a question I've had. How could the guide (even in the TiVo itself) tell the difference between OTA and cable? Would folks be better off not setting up OTA, if they have all those channels via cable? I HAVE to set up OTA if I want HD. I don't do cable HD and never will. But I want my analog cable channels.

[bicker]

Yah, okay... I was asking for me. :D

[aztivo]

I have been using TCO for the last few days to schedule my HD programs and season passes and it has been working fine

[geekmedic]

I'm able to use online scheduling for my S3 without problems.

[AbMagFab]

This is a question I've had. How could the guide (even in the TiVo itself) tell the difference between OTA and cable? Would folks be better off not setting up OTA, if they have all those channels via cable?

Cable goes out. OTA never does.

Cable can recompress. OTA is generally the best picture quality.

Given the choice, I'll always pick OTA HD.

[Bierboy]

Cable goes out. OTA never does...Escuse me? You've never experienced a tower site/farm hit by lightning or a power outage? It most certainly can go out....rarely, yes, but it can.

[bicker]

Okay, that seems rational. We have really horrible OTA analog reception, here, just 11 miles from Boston (15 miles from Needham, where some of the channels broadcast from). However, I hooked up a $40 antenna to my HDTV, and the HD reception is shockingly okay. So is your suggestion (now that my wife has won, and we're getting an S3), that we should "turn off" the HD local channels from Comcast and instead rely on recording them OTA?

As an aside -- I know that the S3 can only record two things at the same time, but doesn't it seem like it should be able to record six things at the same time (three sets of dual tuners, right)?

[bicker]

Escuse me? You've never experienced a tower site/farm hit by lightning or a power outage? It most certainly can go out....rarely, yes, but it can.I suspect if that happens, not only will the OTA go out, but the cable channel for that station will go out as well, eh?

[sommerfeld]

Okay, that seems rational. We have really horrible OTA analog reception, here, just 11 miles from Boston (15 miles from Needham, where some of the channels broadcast from). However, I hooked up a $40 antenna to my HDTV, and the HD reception is shockingly okay. So is your suggestion (now that my wife has won, and we're getting an S3), that we should "turn off" the HD local channels from Comcast and instead rely on recording them OTA?

As an aside -- I know that the S3 can only record two things at the same time, but doesn't it seem like it should be able to record six things at the same time (three sets of dual tuners, right)?
it can cope with three different signal encodings from two different sources but look under the hood:

the antenna and cable inputs go into a single small RF-shielded module at the back which has two cables coming out of it, each of which goes into a larger RF-shielded module near the front which resemble the tuners found in older models.

So I'd assume it has two RF tuners (the larger units found at the front), each of which can be fed from either input (i'm assuming the smaller module is a splitter/switch of some sort), and the output of each tuner can be fed to three different decoders (analog, 8VSB, QAM). Since any given frequency is only used with a single encoding, it's limited to demodulating and decoding two signals at once.

[dlmart2]

I have been using TCO for the last few days to schedule my HD programs and season passes and it has been working fine


All is working fine for me also. Ive been using it since the the day after my TiVo S3 had been setup...

[Nwick]

It all works good for me except the HD channels are 3hrs off. I sent the info to Tivo and hope to have it fixed soon.

[AbMagFab]

Escuse me? You've never experienced a tower site/farm hit by lightning or a power outage? It most certainly can go out....rarely, yes, but it can.
Come on... Are you one of those guys that proposes the most rare exception as some justification?

You know perfectly well OTA HD is (nearly) 100% reliable, and in the extremely rare circumstance that OTA goes out, your cable is likely out as well (at least that OTA channel).

Additionally, OTA HD is at least as good as cable/satellite locals, and in many cases it's better. In any case, it's your highest quality source of local HD (except for very very few exceptions).

[AbMagFab]

Okay, that seems rational. We have really horrible OTA analog reception, here, just 11 miles from Boston (15 miles from Needham, where some of the channels broadcast from). However, I hooked up a $40 antenna to my HDTV, and the HD reception is shockingly okay. So is your suggestion (now that my wife has won, and we're getting an S3), that we should "turn off" the HD local channels from Comcast and instead rely on recording them OTA?

As an aside -- I know that the S3 can only record two things at the same time, but doesn't it seem like it should be able to record six things at the same time (three sets of dual tuners, right)?

If you get good, consistent HD reception, then yes, I'd suggest using the OTA HD channels as your primary recording source (over cable locals). They will always be more reliable (if you have a good baseline setup).

It has 2 tuner "blocks", and each block can do 1 of three things. So it can only record two things at once, but from 3 sources per block.

[Bierboy]

Come on... Are you one of those guys that proposes the most rare exception as some justification?

You know perfectly well OTA HD is (nearly) 100% reliable, and in the extremely rare circumstance that OTA goes out, your cable is likely out as well (at least that OTA channel).

Additionally, OTA HD is at least as good as cable/satellite locals, and in many cases it's better. In any case, it's your highest quality source of local HD (except for very very few exceptions).I don't know about your market, but in this one (#95 DMA), the OTA HD reliability is probably 90% at best. But I'm also figuring in maintenance downtimes (our Fox affiliate just had to replace their HD transmitter when a cooling component failed, so they have been off the air A LOT lately).

Don't get me wrong; I know what you're trying to say. But our cable system (Mediacom) is AT LEAST 90% reliable (and most likely higher) even when severe storms knock out other areas in our vicinity.

[ydkj0022]

I suspect if that happens, not only will the OTA go out, but the cable channel for that station will go out as well, eh?

Not necessarily. Often times Cable Cos have direct fiber obtic lines to the various television stations. A few years back in STL, KDNL (ABC 30) had big problems with their tower and OTA reception was out for a few weeks, however Charter cable subscribers continually had a signal.

[ChuckyBox]

I hope they use that $66 mil from the secondary and hire some friggin programmers.
Programmers? Are you nuts? Those guys are no fun at all. Besides, after the week in Vegas with the booze and the hookers and the coke and the fast cars and then at the end the call to "put it all on red" and it came up black, well, there wasn't enough left to hire a Taxi to the airport, let alone another software drone.

[Bierboy]

Programmers? Are you nuts? Those guys are no fun at all. Besides, after the week in Vegas with the booze and the hookers and the coke and the fast cars and then at the end the call to "put it all on red" and it came up black, well, there wasn't enough left to hire a Taxi to the airport, let alone another software drone.Chucky - Thanks, I needed that! :D

[bicker]

Not necessarily. Often times Cable Cos have direct fiber obtic lines to the various television stations. A few years back in STL, KDNL (ABC 30) had big problems with their tower and OTA reception was out for a few weeks, however Charter cable subscribers continually had a signal.Still, the probabilities seem to side with the OTA, even considering that case, don't you think?

[GoHokies!]

Glad I'm not the only one too - mine is intermittent, I tried to switch some of my season passes to different channels (my NBC OTA reception is weak) after I got the cablecards installed, but haven't seen the S3 available for recording at TCO in a week!

[shady]

I always thought that the Guide on TCO was filtered to the channels I receive, but apparantly it's not. I hid all the analog channels that I have HD for, but they are in the online guide.

Was this always the case?

[mathwhiz]

I always thought that the Guide on TCO was filtered to the channels I receive, but apparantly it's not. I hid all the analog channels that I have HD for, but they are in the online guide.

Was this always the case?

From what I remember it's always been the case - I wish they would change it - it's almost useless for me with all the extra channels listed that I don't receive.

[wackymann]

That's the nice thing about the "My Yahoo" page. You can filter the channel list down to something manageable. I'm hoping I can get it to work.

[mathwhiz]

That's the nice thing about the "My Yahoo" page. You can filter the channel list down to something manageable. I'm hoping I can get it to work.

I looked at that a bit, and because now I have a combined Cable + Antenna lineup - I didn't see how to make the Yahoo listed the combined channels. Granted I didn't spend much time on it. I wish TitanTV would support TiVo recordings - I like their website. (After I convince them to get my lineup correct. And I'm still working on getting more guide data for some of my channels. Dealing with companies can be so frustrating.)

[Necro]

It's still screwy. Yesterday, all my channels are there from 2 to 767. So I log in today to see what's on tonight and all I see is 99 channels, analog. :/

I don't use the thing frequently since it doesn't have two way communication with the box (wouldn't it be nice to see what is already scheduled on the box???).

[wackymann]

Is this working for anybody?? The website seems to have no clue what my channel lineup should be at this point. And the Yahoo page can't seem to get anywhere either. Web scheduling was one of the major pluses that got me to buy this box. If it doesn't start working very soon, I will be pissed.

[BigFrank]

Not working for me either (if I try from the grid).

Is this working for S2 users?

[snathanb]

I've scheduled several season passes on my S3 from the tivo website. The grid was essentially useless as it had so many channels I didn't want to see in it. However, I already knew what I wanted to create passes for, so I just used the "Search" feature.

[wackymann]

I've scheduled several season passes on my S3 from the tivo website. The grid was essentially useless as it had so many channels I didn't want to see in it. However, I already knew what I wanted to create passes for, so I just used the "Search" feature.

it worked for me yesterday... I tested it on Friday Night Lights and everything went nice and smoothe.

Today it doesn't even have my channel lineup correct. It has some lineup I've never seen or heard of, and if I try to do anything, it gives me an error.

[Stormspace]

So TCO basically doesn't work for S3s right now?

Yeah, so much for the online scheduling feature. It'll be in the next release. LOL!

I hate being this way, but how many things are going to be left out? It's getting very comical, I'm just glad I didn't buy one.

[snathanb]

I works just fine for me. I used it yesterday and today.

[bicker]

Okay, so it DOES work. Thanks for the info.

[wackymann]

I works just fine for me. I used it yesterday and today.

It's working for me again... There seems to be something screwy with my account setup. It keeps losing my guide setting for some reason. As long as it can figure out which channels I actually get, it seems to work fine. The confusing part for me was that it worked yesterday afternoon, and then it stopped working yesterday evening, and it didn't start working again until like 15 minutes ago. Hopefully it is being caused by the fact that I'm a new custiomer, and things will settle down and become more stable in the near future.

[Stormspace]

Okay, so it DOES work. Thanks for the info.

It's seems my humor was premature. :D

[Jim Cook]

+1.....I have to log out and then log back in to be able to actually "Pick" my S3 in the drop down..and then it works again. But it typically reverts back to the S1 randomly

Also found a really annoying bug when I was using the search feature. Picked the show and my whole channel lineup changed...to some other channel lineup completely unrecognizable (USA Network as Channel 2 instead of Fox)

Again..had to log out and log in to "reboot" to the correct settings...hope they fix this soon...yes very annoying

It's been about 2 weeks since the S3's have been in homes now. The online scheduling for the S3 needs to be fixed pretty badly. Now I can't even select my S3 tivo in the "Now Airing" drop down box in the channel guide. Before I could select it, but the programming was all shifted up by one channel across the board.

This shouldn't be a huge fix and I can't be alone in the frustration. :mad:

[Bierboy]

TiVo tells me they have a fix for the TCO problems that should be rolled out by mid October.The rollout was over the last 48 hours, and the problem I had is now fixed.

[fergiej]

I'll hae to check it out. UNfortunately, Yaoo has the wrong Comcast lineup for me. Has anyone ever actually figured out how to contact Yahoo? I cannot find an email address on their site anywere. I don't see how to alert them to a "new (4 years)" lineup.

[HDTiVo]

TiVoStephen announced yesterday in the 'Forum that nobody visits anymore' changes to TCO.

How is that affecting people's concerns?

[wackymann]

I'll have to check it out. Unfortunately, Yahoo has the wrong Comcast lineup for me. Has anyone ever actually figured out how to contact Yahoo? I cannot find an email address on their site anywere. I don't see how to alert them to a "new (4 years)" lineup.

It's easy to change your lineup at Yahoo - just go here:

http://tv.yahoo.com/grid/

and click on the "Change Provider" link just above the listings.

If you already have the correct provider chosen and it is just plain wrong, then I can't help you there. The only recomendation I would have in that case woul be to look for another cable system nearby that has the same (or almost the same) lineup you do.

[gear]

I haven't had any issues with the three TCO recordings I've done.

[hookbill]

I set up a bunch of recordings tco the other day. No problems at all. I do feel it's actually easier to do in front of your tv however. :)

[Bierboy]

It's easy to change your lineup at Yahoo - just go here:

http://tv.yahoo.com/grid/

and click on the "Change Provider" link just above the listings.

If you already have the correct provider chosen and it is just plain wrong, then I can't help you there. The only recomendation I would have in that case woul be to look for another cable system nearby that has the same (or almost the same) lineup you do.Sure you can change your provider, but Yahoo STILL doesn't allow for integration of OTA, cable, OTA HD, etc. listings into the program guide. So it's basically worthless. That's what now makes TCO much better, though it still has a way to go (like eliminating channels you don't want listed).