View Full Version : Could not get account status - N15
09-23-2006, 02:54 PM
I'm having trouble connecting to the TiVo service using Wired ethernet with my series3. Whenever I try "Connect to the TiVo service now", the connection status tells me it's setting the clock etc. but then sits at the "getting account status" message for a couple of minutes, and eventually times out with
Could not get account status - N15
Firstly, I can use all the Yahoo apps, so my TiVo is connected to the internet ok, and I can stream music from my PC. Also, I've used this ethernet connection with another TiVo before with no issues.
Secondly, I can successfully connect via the phone line. So I've been able to download the spftware update.
I had the same problem. Turned out that the phone company DSL modem was blocking Network Time Protochol (NTP) packets. Thus neither my TiVo or my Windows XP box could get the right time.
I am currently in the process of talking to Westall who manufactured the modem about updating their blocking rules.
Otherwise the only choice is to buy somebody elses DSL firewall/modem or drop your protection level (NOT AN OPTION FOR ME).
09-23-2006, 03:22 PM
I was alternating between an N13 and N15 error. I fiex the N13 w/ a new ethernet cable and new port on the switch. Then the N15 popped up. Not sure if it really fixed it, but assigning the TiVo a static IP on my local LAN cleared it up.
Test connections, and some network items worked just fine, just connecting to the service would fail.
09-23-2006, 04:13 PM
or drop your protection level (NOT AN OPTION FOR ME).
Just as a test, I tried putting the TiVo in the DMZ (and rebooted) but this didn't make any difference.
I'm going to try the following.
Try the Wireless adapter in the Series 3
Try the Wired connecting in my Series 2
09-23-2006, 08:18 PM
I have the exact same issue. I'm using a wired connection and have tried this on both a DSL and a Cable modem connection with the same results. I've tried messing with MTU size, lots of Tivo restarts, etc.
I'd love to hear any ideas.
09-24-2006, 12:44 PM
It occured to me that playing around with the router settings was a red herring. I have two other TiVos connecting successfully to the service, one wired and one wireless, both on the same network as the S3
There must be another variable
09-24-2006, 05:43 PM
I now have a work around to my problem, although I'm not that happy with it, but hey, it's working!!!
This combination worked:
Series 2 Wired
Series 2 DT Wireless
However, when I added the Series 3 wired into the mix, as reported above, the Series3 couldn't connect to the service.
I now swapped things around a bit, and this combination works
Series 2 Wired
Series 2 DT Wired
Series 3 Wireless
I've spent so much time on this, I'm going to leave it at that, but I'm slightly concerned that I may have something wrong with my ethernet connection on the Series3 (even though it does connect to the internet, just not to TiVo HQ!)
10-26-2008, 04:36 PM
why would any of the mean on your end be suggested as a cause of the N15? how else would anyone be able to connect to the service, but get a N15 from the service itself?
I have a Series2 box with a wireless network, and a dsl provider. have had no problems in the last 2 years, other than some of the DHCP errors but that would be irrelevant.
please enlighten me.
the N15 error is killing me right now.
10-26-2008, 05:13 PM
I had the N15 error yesterday when I installed a new TiVo HD. It took one or two reboots before the connection occured, allowing me to proceed. At the time, I thought maybe it had something to do with the activation having not gone through on the website.
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