Wired Connection Problems- arrrrgggggghhhhh

[jsysgrj]

I have A humax 80 hour Series 2 DVR.
I am running Windows XP SP2

I have A linksys Befsr41 v.2 with the latest firmware
I am using DHCP (tried connection with static also)
I have Tivo Desktop installed on my PC.

I Installed Linksys USB 2.0 Network Adapter ( usb200M - And it is approved by Tivo) in TiVo Unit.


I have been using the Phone connection for a year now and decided to wire into my home network.

I have followed all the steps and troubleshooting I can find.

I go to setup and select "Use Network"
The tiVo prepares OK but chokes and dies on Negotiating.

I have an IP address an Mac Address on the setup screen before I begin.

I cannot access the TiVo from Tivo desktop either. It says no shows in Now Playing list.

Can anybody tell me what I am doing wrong?

Thanks in advance

Gene

[windracer]

What IP address is the TiVo getting? It doesn't start with 169 does it?

[jsysgrj]

The IP address is 192.168.1.103 - This is the correct address in my network.

[windracer]

Ok, that's good. What about the gateway address and subnet mask? The gateway IP should be the address of your router and the subnet mask should be 255.255.255.0.

Can you ping 192.168.1.103 from your PC?

[jsysgrj]

Below is a copy of my ping results. Sometimes I send 4 are recieve all 4 back in thisinstance it lost 1 packet.

The gateway address og my Linksys router is 192.168.1.1
The Subnet mask is 255.255.255.0

FYI - I have tried to set this up static and it did not work.
Also, I do not see 192.168.1.103 in my DHCP server list in my router config


C:\Documents and Settings\Gene>Ping 192.168.1.103

Pinging 192.168.1.103 with 32 bytes of data:

Reply from 192.168.1.103: bytes=32 time=6ms TTL=64
Request timed out.
Reply from 192.168.1.103: bytes=32 time=1ms TTL=64
Reply from 192.168.1.103: bytes=32 time=2ms TTL=64

Ping statistics for 192.168.1.103:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 6ms, Average = 3ms

[windracer]

Interesting ... pings on your local network should be less than 1ms yet your average time is 3ms. That could be unrelated though (but it's curious).

I know you said you tried already but if you set a static IP on your TiVo (use something high like 192.168.1.250 to avoid potential conflicts), along with the gateway of 192.168.1.1 and subnet mask of 255.255.255.0, it still can't get out to the internet? Could some setting in your router (I'm not familiar with that particular model) be blocking the outbound traffic?

[jsysgrj]

I supppose a setting in the router could be csusing this but I am not well versed enough in networking to figure it out.

I tried opening all ports (at least I think I opened all ports) but that had no affect. Iset it back to original settings.

Seems funny that TiVo DeskTop can't get to the box either. It is local network and I turned off the firewall and still cannot see my now playing list.

As I said in my first post ARRRRRRRRRRGGGGGGGHHHHHHH!!!!

[DrewTivo]

I supppose a setting in the router could be csusing this but I am not well versed enough in networking to figure it out.

I tried opening all ports (at least I think I opened all ports) but that had no affect. Iset it back to original settings.

Seems funny that TiVo DeskTop can't get to the box either. It is local network and I turned off the firewall and still cannot see my now playing list.

As I said in my first post ARRRRRRRRRRGGGGGGGHHHHHHH!!!!

the ports won't have any effect on the internal network.

can you broswe to tivo in your browser, putting in the .103 address?

Have you tried unplugging and replugging the USB adapter?

I have a linksys router (nearly same model as you) and a netgear UsB adapter, and had no problems.

Is it possible another device also has the .103 address? I have a print server that grabs an IP address, but doesn't tell the router, so the router thinks the address is still available. Good fun.

[jsysgrj]

I tried putting the 192.168.1.103 address in IE browser and File Explorer. In both cases I get:

Congratulations!
You’ve successfully connected your TiVo® box to your home network, enabling a number of exciting new Home Media features: etc... etc... etc...

This a good sign (I guess). Not sure what to do from here however. What do you make of this?

I have put the USB connector in Both Ports on my TiVo Box and same result.
I am leaving work now and heading home (1 hour commute).
Please continue to contribute to this "Good Fun" if you can. I really do appreciate your help.

Thanks again

Gene

[windracer]

Ok, if you can hit your TiVo through your browser, that at least means the network adapter is working and properly "on" your network (you can try to connect to https://192.168.1.3 as well, login with username 'tivo' and your MAK as the password). I should have suggested that before (thanks, Drew).

So the local network seems to be fine ... still seems to point to maybe the router as to why the TiVo can't connect to the internet.

[jsysgrj]

By MAK do you MAC Addr?

[bpurcell]

No, he means your Media Access Key (MAK) that is unique to your Tivo account. If you set up your Tivo Desktop, you used this number to set it up. It can be found your System Information.

BTW, windracer made a slight mistake on the browser site. the last number should be 103, not 3 (or whatever your adapter's IP address is). The only difference between this browser site and the previous one you used is there should be an "s" after http (https://...).

I know you've tried this a bunch of times, but if your browser can see your adapter, my thinking is that you are doing something wrong in the network setup on the Tivo. Tell us the steps you are going through and at which point it is breaking down.

[jsysgrj]

I noticed the error in the IP ADDR and used the correct one Https://192.168.1.103

When I try to access with Https I get not found. So I try with just http and now also get not found.

The plot thickens

[bpurcell]

Wait a minute...so you put 192.168.1.103 before, and it gave you the nice Tivo page. Now you tried it again and it said not found? Did you do anything with your tivo or router in between those times?

[jsysgrj]

As far as network setup.

I start where I am using the phone.
I see the IP address from DHCP 192.168.1.103 and the mac addr of the network adapter.
I switch to Use Network.
I see Preparing - and this completes in a few seconds.
The next step is Connecting And it just spins a small icon and says configuring until it times out and says failed.

[jsysgrj]

yes on the not found

[jsysgrj]

I just powerd down the router and back up now I get a password screen and I enter tivo and MAK and I get Cannot find server.

With just http:// i get the "nice tivo page"

[bpurcell]

At this point, I agree with DrewTivo and windracer that you should try a different number than 103. It might be conflicting with something. I should add I've never attempted to install a wired network to a tivo, so I'm playing outside of my comfort zone.

[jsysgrj]

So what to do - Turn off DHCP and go static again?

[bpurcell]

I thought DSL required static anyway. It's been a while since I've had DSL, so I could be wrong.

[jsysgrj]

DHL? What is DHL?

[cleckjr]

:eek:
These kinds of problems are always frustrating.
The symptoms you are describing might point to a problem with the "wiring."
Seeing the TiVo and then not.
Wildly varying ping delays.

Do you have another device, say a laptop, that you can plug into the ethernet cable you've run for the TiVo to check that the wire is truly ok?

Maybe there is something fubar with the wire ... did you make them yourself? I've swapped wire order before and had bad seating for the connector.

So if the laptop has troubles, then its not the TiVo and definitely something with the network itself.

There really shouldn't be any need to fool around with the router settings.

Only other idea I would have is that there is something funky with the ethernet port on the router. Try switching that wire run to a different port.

Beyond that -- out of ideas other than what others have suggested.
:eek:

cleckjr

[jsysgrj]

I do not have a laptop tonight but I can try one tomorrow night.
I got the wires at work from my network guy. Could be that is the issue i guess.

I assume the same issues would be in play for the Tivo desktop issues too?

[bpurcell]

I assume the same issues would be in play for the Tivo desktop issues too?

Yes, any network problem will cause problems for your Tivo Desktop to connect as well.

[Tamerlin]

I'm having similar problems right now... but I've had my TiVo using a wireless network for over a year! It just suddenly decided that it couldn't find the network adapter, though I can't determine why.

The results I had when I plugged the network adapter into my laptop lead me to believe that the adapter was toast, so I got another one... and so far, no dice -- it still insists that it has no network adapter.

Any ideas?

I hope so, because my TiVo is useless without it, because I don't have a landline (not that I've needed one since going through the setup at a friend's place).

[bpurcell]

Do you have a single tuner or a dual tuner Tivo. If you have a DT, do you have an extra ethernet cable around? While you are dealing with figuring out the Wireless problems, you can at least temporarily hook it up with the ethernet and force a connection to get it updated.

As for the wireless, did you do something with your router or PC recently, like added security?

When you go through network setup on the Tivo, where does it start having problems?

Is your new adapter able to connect with your laptop?

[jsysgrj]

I will try the laptop tomorrow night and see what happens. That should eliminate / prove I have a wiring issue.

Thanks all. I'll post tomorrow night.

Gene

[Tamerlin]

Do you have a single tuner or a dual tuner Tivo. If you have a DT, do you have an extra ethernet cable around? While you are dealing with figuring out the Wireless problems, you can at least temporarily hook it up with the ethernet and force a connection to get it updated.


I don't know how -- I was hoping someone might be able to point me in that direction.

And I don't know what got into me, but I meant wired.

The wire's fine -- I can connect to the network with it from my laptop. So the problem is either the Linksys ethernet adapters are garbage, or my TiVo is hosed.


As for the wireless, did you do something with your router or PC recently, like added security?


No changes whatsoever.


When you go through network setup on the Tivo, where does it start having problems?


When it tries to do anything with the network, it tells me that there's no network adapter.


Is your new adapter able to connect with your laptop?

No, the drivers refuse to install, so I haven't successfully tested it. It finds and identifies the hardware, but the driver installer fails.

Thanks!

[bpurcell]

And I don't know what got into me, but I meant wired.

Oh ok, you mentioned wireless, but if you are in the same boat as the OP, I'm not sure what to tell you. I'm not really familiar with USB adapters that help connect to a 10/100 ethernet.

Others with help here?

[windracer]

The results I had when I plugged the network adapter into my laptop lead me to believe that the adapter was toast, so I got another one... and so far, no dice -- it still insists that it has no network adapter.
Have you tried rebooting your TiVo (without the network adapter attached) and then plugging it in? What kind of TiVo do you have? Do you have the 7.3.1 software?

You said the adapter doesn't work with your laptop either, so that may point to an adapter issue. Which adapter is it?

[DrewTivo]

I'm having similar problems right now... but I've had my TiVo using a wireless network for over a year! It just suddenly decided that it couldn't find the network adapter, though I can't determine why.

The results I had when I plugged the network adapter into my laptop lead me to believe that the adapter was toast, so I got another one... and so far, no dice -- it still insists that it has no network adapter.

Any ideas?

I hope so, because my TiVo is useless without it, because I don't have a landline (not that I've needed one since going through the setup at a friend's place).

try the other USB port on the Tivo (there are two, right?)

[DrewTivo]

As far as network setup.

I start where I am using the phone.
I see the IP address from DHCP 192.168.1.103 and the mac addr of the network adapter.
I switch to Use Network.
I see Preparing - and this completes in a few seconds.
The next step is Connecting And it just spins a small icon and says configuring until it times out and says failed.

I would check the wiring first, (or better, move the tivo down to where your computer is, and plug it in with a different, short cable directly to the router, and see if that solves the problem (i.e., the problem is the wire, not the tivo)

After ruling out wiring, then try a different IP (use fixed, copy the settings for router, subnet mask, and DNS entries from your computer).

After ruling out IP problem, Check from your browser at the IP address to see if you can browse to tivo.

Then try to see if you can do it with the https: address, and log in.

If all of that works, then you know the problem is getting to the outside internet. If you can't get these steps, it's a problem with your network.

I strongly doubt that if you get these things working you'll have a problem connecting to the internet. If you do, check with your ISP to determine whether they have some sort of limit on home networking. If you're already using a router, it shouldn't be a problem. You shouldn't need any ports open on the router for TIVO to connect (other than those already open).

Have you checked your router to see if there are any limits on what MAC addresses connect to it? It's unlikely this is an issue, because wired routers have fewer security issues. but who knows.

[Q2112]

I have a TIVO series 2 and have used wireless just fine but I can't get the Linksys USB200M network adapert to work. I have tried all the options for defineing an IP Address and none work. All 3 lights on the adapter light up and the link/acct light has a steady blink. I have also connected my laptop up to the Network wire I am using to connect to the TIVO and the laptop sees the network with no problems.

Any ideas?