New Conf Email WITH TODAYS DATE!

[amjustice]

I am officially pissed now, I just got a second confirmation email with todays date on it as the order date, this is total BS. I am calling right now to get this canceled.

[etsolow]

G'luck with that.

[geekmedic]

Canceled? You want to cancel your order? HAHA! I actually laughed at that one. You must have missed our many posts how CSR's are unable to cancel our orders.

To help prevent this problem in the future, you may want to file a complaint with the FTC since as best I can tell, refusing to cancel an order when there is a delay in shipment is a direct violation of federal law.

https://rn.ftc.gov/pls/dod/wsolcq$.startup?Z_ORG_CODE=PU01

[amjustice]

Canceled? You want to cancel your order? HAHA! I actually laughed at that one. You must have missed our many posts how CSR's are unable to cancel our orders.

To help prevent this problem in the future, you may want to file a complaint with the FTC since as best I can tell, refusing to cancel an order when there is a delay in shipment is a direct violation of federal law.

https://rn.ftc.gov/pls/dod/wsolcq$.startup?Z_ORG_CODE=PU01

Don't worry I will be, this is absolutely rediculious. Thankfully I have a Series 3 in my family room waiting to be opened, so that limits my rage to just high and not through the roof.

[TheChadAZ]

post removed

[TheChadAZ]

My complaint has been submitted! Hopefully they clean up their act. Either way they still refuse to cancel my order, when I called this morning they wouldn't even pull up my order, they simply said they won't cancel an order once it is in the system! :mad:


I've also filed a complaint with the BBB of Silicon Valley.

[etsolow]

I've also filed a complaint with the BBB of Silicon Valley.People beginning to file complaints to various regulatory/consumer agencies, and not a peep from Tivo in their own defense. Very odd...

[Troy J B]

People beginning to file complaints to various regulatory/consumer agencies, and not a peep from Tivo in their own defense. Very odd...

Does not seem odd at all. Due to all the this talk their lawyers have probably told them not to say a word.

Troy

[geekmedic]

Does not seem odd at all. Due to all the this talk their lawyers have probably told them not to say a word.

Troy
You are probably correct.

Besides, Tom Rogers (TiVo's CEO) has a law degree from Columbia. I'm sure he's smart enough to figure this one out on his own.

[MickeS]

People beginning to file complaints to various regulatory/consumer agencies, and not a peep from Tivo in their own defense. Very odd...

Do you think they've even received the complaints yet?