YOUR TIVO ORDER! Look what I just got in the email...

[scottb4u]

BTW--I PLACED MY ORDER AT 10AM EASTERN ON TUESDAY...

Dear TiVo Customer,

Thank you for your TiVo Store purchase. Unfortunately, due to excessive order volumes for the TiVo Series3 HD Digital Media Recorder, your shipment has been delayed. We will be refunding all shipping charges to your account. The credit should post to your account within 3-7 business days.

Please be assured we will be shipping your order no later than Friday, 9/15/06. You will receive a shipment confirmation email with the tracking information at that time. We sincerely apologize for any inconveniences this may have caused. In the meantime, if you have any further questions or concerns, please feel free to contact us at (877) 367-8486.

Best regards,

TiVo Customer Support

[Stmpjmpr]

I just got the same thing (I ordered it from TiVo and CC). Glad I did!

[ingenue007]

This sucks. Do you know how they are shipping out when they ship? 1 day?

[timmetro69]

GGRRRRRRRRR. Saw your post and checked my inbox. Same d*mn thing.

I ordered at 7:30am Pacific time on Tuesday. :mad: :( :mad:

[mathewbeall]

Sigh... me also... 8:31am pst I made the order on Tuesday...

And I had cablecards coming monday morning - now I will have to push that out...

oh well, at least I don't have to pay for shipping... :)

Matt

[ingenue007]

i called and they couldn't provide a definate answer as to the method of shipment when it ships. guy said he is getting so many calls about this.

at least i'm in texas and will get it fast regardless of how it's shipped.

[mathewbeall]

I am sure it will be what you originally had down on your order.

Matt

[Gregor]

I got the letter too, and I am disappointed in Tivo if it ships tomorrow, that's not what their site promised.
:(

[stekson]

Got the same thing as well. Absolutely rediculous.

[amjustice]

I got the same email and called up the number on the email. The person I spoke with said they couldnt directly change the order since they have already been processed but she took down my order number and said they would try and change it to next day shipping if possible. I had 2nd day so next day would still ensure I got it on Monday. We will see though, I am a little sad about this but I can understand they are dealing with a lot of orders and the free shipping was a nice way to handle things.

[Gregor]

Were they going to ship it regular or the original way you ordered it?

[jfh3]

Well, I give them credit for sending out the email at least.

Wonder if the orders are processed in the order received?

I haven't seen the email though, but I know they have my order.

[Gregor]

I give them credit for letting me know, but they should have anticipated the volume and used a company that could handle it.

They had better handle orders in order recieved.

[FireflyFan88]

Well, I give them credit for sending out the email at least.

Wonder if the orders are processed in the order received?

I haven't seen the email though, but I know they have my order.

What time did your order go in... The earliest time I've seen and got the letter is 8:15 EST. Really starting to wonder if everyone got the same email as a CYA.

[Gregor]

10:30 AM ET on Tuesday.

[atl Tivo]

This is fine with me. I do not get my cable cards until Oct 10th. I placed my order on Tuesday but have not received an order yet.

[Gregor]

I got the confirmation email pretty quickly. Its a shame because they could have chosen a much better company to do this with.

[lawilson2]

So does this mean that if you were slated to receive it tomorrow, you will receive it Saturday, or Monday? I have to now change my cable card install date (that sucks. What sucks even more is that I accidentally cancelled my order with CC. I meant to click "Print Receipt" and clicked "Cancel Order". Once it's cancelled you have to do a new one. I declined doing that because my card was already charged twice: Tivo and CC the first time, so I just said forget it. Why oh why did I do that?).

I'm not upset at Tivo as much as I'm upset with myself for cancelling with CC. I was going to deny the Tivo order and get a refund that way. My Saturday is booked already so I'm hoping they don't deliver then...

[RoanokeHokie]

10:17am PST on Tuesday, got the letter as well. The better question is... has anyone at all received a shipment notice?

[mathewbeall]

My guess is that they are either a) covering themselves and just emailing everyone, and getting out what they can or b) some sort of mixup at the warehouse, and nothing got shipped today for some reason.

Matt

[MichaelK]

So does this mean that if you were slated to receive it tomorrow, you will receive it Saturday, or Monday? I have to now change my cable card install date (that sucks. What sucks even more is that I accidentally cancelled my order with CC. I meant to click "Print Receipt" and clicked "Cancel Order". Once it's cancelled you have to do a new one. I declined doing that because my card was already charged twice: Tivo and CC the first time, so I just said forget it. Why oh why did I do that?).

I'm not upset at Tivo as much as I'm upset with myself for cancelling with CC. I was going to deny the Tivo order and get a refund that way. My Saturday is booked already so I'm hoping they don't deliver then...


monday if it's overnight shipping

[jfh3]

What time did your order go in... The earliest time I've seen and got the letter is 8:15 EST. Really starting to wonder if everyone got the same email as a CYA.

No, mine was just before 2pm eastern on Tuesday, so I was "late", relatively speaking.

I would've ordered it about three hours earlier if I hadn't debated about paying extra for overnight shipping so I would be guaranteed to have it this week.

I ended up paying for overnight, which I thought was crazy money, but my wife said, "hey, the Tivo's your birthday present. Do the shipping and hit the damn order key, because I'm not going to say it again".

Sadly, Tivo HD won't be here for the party ... :(

[MichaelK]

who worded that letter?

what is with the "excessive orders"?

just comes of as rude- like we all are jerks who did something wrong.

excuse me for excessively ordering at the tivo store. I'm pretty sure that I've never had a vendor tell me my purchases with them were excessive.

I'm pretty annoyed- I would have orderd from Circuit city with the 10% coupon if I knew they could deliver so much faster then tivo. Just smacks of ppor planning- I place my order mid day on tuesday- shouldn't they have know by the end of that day how many orders they had and how mnay they could process today?

It's not life shattering, but i was pretty hyped up to plahy over the weekend.

[Riverdome]

Ordered at 9:35 Tuesday morning and I have yet to get such an email. I didn't choose faster shipping so I don't expect it until Monday at the earliest and more likely Tuesday or even Wednesday.

And even then I won't be opening it until next month. It's a b-day gift for my wife.

[jfh3]

. .and on the 8th Day God gave me TIVO.

I guess God uses the same fullfillment house as Tivo. ;)

Seems like anyone that ordered Tuesday from Tivo will be lucky to have it on the 8th day ...

[Kurthi]

Ordered mine at 11:45ET on Tuesday.

Funny that on my 3rd call to TiVo Tonight (1st two couldn't help, finally got the sales dept.) I was told that all units shipped today.

Mike told me that if I didn't get it on time (overnight to PA) That it was UPS's fault.

Guess I should call UPS and complain.

:mad: :mad: :mad: :mad:

[dprichter]

Ordered mine on Wednesday at 6:00 P.M. CDT. Called tonight and rep told me it was shipped today.

I paid for overnight shipping as well.

[mathewbeall]

Well Darn it, now they are closed... And I can't find out if mine shipped...

I already moved my appt out with the Cox cable also... I think I will move it back to monday hoping my order was shipped, as I ordered it at 8:30PST on Tuesday.

** Darn it ** my monday slot already got filled.. I guess if I do end up getting the Tivo tomorrow, no hidef for me until later next week... :(

Matt

[lawilson2]

I think it may be better at this point for me to deny the delivery (since it's too late to cancel), and just pick one up from a store or from Circuit City.com with a warranty like I originally planned. Tivo doesnt' realize, if you give people too much time to think, they may shift and cause them to lose revenue, which would happen if I got it from elsewhere. Of course, that whole other thought creeped in: Do I really need this? Had it been slated for tomorrow, I would have dismissed that thought, but now that I wont' get it until Monday, it's at least there...

[msantti]

I got the email about an hour ago.

I sprang for overnight shipping.

Now it will be Monday at the earliest.

Good job Tivo. :mad: :down:

Of course, the shipping will apparently be refunded.

A slight consolation.

[Kharizzmatik]

Didn't order the S3, but I've been following your saga (initially because I ordered the S2 DT the same morning S3 came out so I'm curious as to see if this is holding up my order, ect) but am very anxious to see how this plays out.


It's weird that some are getting that e-mail, whereas others are told by customer support that theirs shipped today. I'm thinking maybe they shipped every one they could today, and the ones they couldn't get out and had to delay to tomorrow are being refunded their shipping price to make up for the fact that theirs went over the "shipping in 1-2 days" warning? So maybe those who didn't recieve an e-mail had theirs shipped today?

[loubob57]

I got the email too. I really want to have it in hand by next Tuesday because I gotta go on a business trip to San Diego on Wednesday.

[Gregor]

Didn't order the S3, but I've been following your saga (initially because I ordered the S2 DT the same morning S3 came out so I'm curious as to see if this is holding up my order, ect) but am very anxious to see how this plays out.


It's weird that some are getting that e-mail, whereas others are told by customer support that theirs shipped today. I'm thinking maybe they shipped every one they could today, and the ones they couldn't get out and had to delay to tomorrow are being refunded their shipping price to make up for the fact that theirs went over the "shipping in 1-2 days" warning? So maybe those who didn't recieve an e-mail had theirs shipped today?


Not sure Tivo knows what's happening. In past orders with Tivo, I've gotten the package before I got the email with the tracking ID.

I got the letter, and I'll be very surprised if I get a tracking ID tomorrow, as promised.

I'm sure they are working hard, but it's a shame that Tivo outsourced this to a company that couldn't uphold Tivo's promises.

[Aiken]

I got one, too. What's interesting is that a supervisor at TiVo ("Chuck") told me today that all orders placed on Tuesday had already shipped out.

So, one way or the other, something's not as stated here. I'm hoping it's Chuck who's telling the truth, but alas, Chuck works in sales, where truth is a four-letter word. We'll see.

Refunding shipping is nice, but automatic conversion to overnight with Saturday delivery would be nicer.

[Omnius]

I also got the email, but I didn't order until about 2:00pm eastern on Tuesday.

[sonicboom]

Tivos web site is now advertising free shipping with the series3 purchase.

[tivo_madness]

Does that mean people who ordered after the 12th (like the 13th) can get a refund on their shipping?

If I don't get mine shipped on Friday the 15th, which is 48 hours after I placed my order, I'm going to freak :)

[MichaelK]

if you didn't get the email- check your spam folder- that's where mine went.

cool thing is tivo finally starting emailing from tivo.com and has an spf record so it's easy to set a rule to allow them..

"please add tivonewsletter@rscredf0345t43.emailcrap.354645654.com to your approved list to continue to recieve tivo newsletters"

[MichaelK]

Tivos web site is now advertising free shipping with the series3 purchase.


wasn't gorund shipping free on the first day too?

I think it only cost more to overnight or 2-day (but could be wrong...)

[tivo_madness]

nope. Ground shipping cost some amount on the first and SECOND day. Anyone remember how much?

[Canoehead]

S**t - after I got the message I went and ordered from CC with the 10% coupon, but now I'm not sure I can cancel the one from TIVO in time. Anyone in Hudson County, NJ need an S3?

[Hairking]

My order was 9:26AM Eastern. I ordered 2 day. I had scheduled cable cards for Monday AM and have pushed back to Tuesday PM.

[Amnesia]

nope. Ground shipping cost some amount on the first and SECOND day. Anyone remember how much?
At least on the VIP page, ground shipping was free back on Tuesday.

[bilbo]

wow

a new HD tivo comes out the week before a lot of show's season premiers (at least cbs), and now there is a mad scramble to get it.

apparently your current tivo's can't handle the csi's?

[lawilson2]

So I guess we're still wondering...

Did they send a mass email out to EVERYONE but shipped as many as they could on Thursday, or if you received the email, you really won't get it until next week?

[raober]

So I guess we're still wondering...

Did they send a mass email out to EVERYONE but shipped as many as they could on Thursday, or if you received the email, you really won't get it until next week?

I'm holding out hope for the former. Read that email again. Notice how generic it is? Your name isn't there, no order number, etc. I think TiVo realizes there is a problem here.

Along the same lines, I'm surprised how relatively backward their online store is. No online order status or tracking? What is this, 1996?

[LonV]

Along the same lines, I'm surprised how relatively backward their online store is. No online order status or tracking? What is this, 1996?

Yeah, no kidding. Actually in 1996, I had finished my companies first online order entry system, and order statuses were available. :D

[lawilson2]

I'm holding out hope for the former. Read that email again. Notice how generic it is? Your name isn't there, no order number, etc. I think TiVo realizes there is a problem here.

Along the same lines, I'm surprised how relatively backward their online store is. No online order status or tracking? What is this, 1996?

See, my issue is this: I have the cablecard appointment Friday around 3pm. If I call and cancel and the Tivo comes, I will have to wait for another appt which would take up to a week. If I "roll the dice" and don't cancel and the tivo doesn't show up, then I will have to pay a fee for cancelling an appointment on the spot (when the tech is at my door). So I guess since no one can confirm this that I will wait until the last possible minute (prob 1 hr before my appointment) and if no Tivo, cancel and set it up for Tuesday.

[laserguns]

ohhhh.....i am so !@#$ing angry right now. I swear.

THREE people told me that my S3 had shipped out today.
I just got finished unhooking my old tivo and doing some cord control in preparation for tomorrow's delivery.

I pray that this is just some generic message that was sent out to everyone who ordered between Tues and Thurs and that my s3 is on the way.


I HATE YOU RIGHT NOW TIVO.

[cotton168]

It's a real bummer that Tivo sent this e-mail out the day that our orders were supposed to ship? Coincidence?! Luckily, I couldn't wait any more and bought the S3 at BB. Now all I have to do is wait for the Tivo.com order to arrive so I can send it right back! :D

[aztivo]

It's a real bummer that Tivo sent this e-mail out the day that our orders were supposed to ship? Coincidence?! Luckily, I couldn't wait any more and bought the S3 at BB. Now all I have to do is wait for the Tivo.com order to arrive so I can send it right back! :D
I was told that supervisors can still cancel orders so if I were you I would call in the morning so you dont have to pay to ship it back. I was told this at 8pm tonight by a supervisor

[Kurthi]

I just checked my credit card both online and via the phone. My card has yet to be charged for the purchase of my S3 that I ordered on 9/12/2006 at 11:30am ET.

I seriously think that TiVo knew that they were not going to meet the demand on Tuesday afternoon. All of our phone calls received the same vauge answers.

1.) At order told it would ship Tuesday afternoon or Wednesday.

2.) Thursday assured that all orders placed on 9/12/2006 shipped. any problems would be UPS releated.

Now a generic email that's sent very late assuring no one will get their TiVo's until after the weekend.


Just very disappointed :(

[SystemJinx]

I ordered mine Tuesday at 4:30pm PDT and chose free ground delivery.

So far no confirmation on shipping, and no email stating it's been delayed. I tend to think the notice of delayed shipment was only sent out to people that ordered it rush shipping. Everyone that chose standard shipping can be delayed without notice because our delivery dates are more flexible. (or should I say expendible?)

[cotton168]

I was told that supervisors can still cancel orders so if I were you I would call in the morning so you dont have to pay to ship it back. I was told this at 8pm tonight by a supervisor

Thanks aztivo! Are they still open this late at night and do I use the 1877BUYTIVO phone number to cancel the order?

[aztivo]

I dont know if they are still open but the number I called was 1.877.367.8486 and I was on hold for 45min. before I got a supervisor

[d_anders]

who worded that letter?

what is with the "excessive orders"?
just comes of as rude- like we all are jerks who did something wrong.



It comes down to the lack of professionalism of the person who wrote the email.

I don't know something, like "due to the overwhelming and unexpected demand for the S3" would have been more appropriate...the tone appears to be one of stress and put out by the extra work it's causing them....oh well...

[sparkomatic]

Got the same email and my order went in on Tues. around 7:30am PST.

I ended up walking into a Fry's by my house and picking one up tonight. By the way, the Fry's in Anaheim, CA has about 6 of them just waiting to be sold on the floor. Now, I'm calling Tivo tomorrow morning to cancel my order.

[g808]

Glad my local Fry's had 5 in stock. Picked mine up last night, and have it setup (minus the CableCARDs, which are coming Wednesday).

[cotton168]

I dont know if they are still open but the number I called was 1.877.367.8486 and I was on hold for 45min. before I got a supervisor

Thanks again aztivo. I'm going to try tomorrow like sparkomatic to try and cancel my order. I wonder how many people will be doing that since some stores have them in stock while Tivo.com is sending out the delay e-mails to everyone who purchased a Tivo. Do they only have one in stock there?! Makes me wonder since no one has posted that they received their Tivo or a shipment confirmation from Tivo that their order was shipped out. :rolleyes:

[sparkomatic]

Glad my local Fry's had 5 in stock. Picked mine up last night, and have it setup (minus the CableCARDs, which are coming Wednesday).

Do you have it setup with your cable box or just coax straight into your Tivo? If so, are you getting HD? I have a CC HD DVR and was considering hooking up Tivo now till I get the cable cards (on Wed. too).

[eisenb11]

I got the email too. It's ok though... on Tuesday, I scheduled my CableCard install for Friday the 22nd so this doesn't do anything to my plans :D

[montivette]

As a brand new Tivo customer I am not all that impressed or encouraged with their business practices so far.

So far they have broken two promises to me. The first one was to contact me via e-mail when it was released. The second was their site said their internal turn around time was 1 to 2 days. Now they say it will ship out Friday 3 days after the order was placed. I fully expect them to break that promise as well.

It is hard for me to imagine how they could not ship out a single series 3 to anyone for days after they begin selling them online. I say anyone because nobody on this forum has yet made a post stating they received their Tivo or received notification of shipment from Tivo.

I know it is only a couple of days difference from when I expected it to arrive, but this is leaving me with a bad impression of Tivo.

[eisenb11]

Actually a few people did post that they got confirmation of shipment (just no tracking number... which is understandable... usually takes a day for that).

Rollouts of in-demand items always gets messed up these days. Think back to the release of other highly popular items... XBox, XBox360, PS2... the Wii and PS3 rollouts will probably be a mess too...

Demand is hard to predict. Tivo didn't think so many people were going to buy the S3 so fast... and if you read on these forums, this should really be laying on some humble pie on all the people who said no one would buy the thing for 800 bucks...

[montivette]

Well I missed the posts which said people got confirmation. I know the one post on this thread I think said he requested ground shipping and has yet to receive the e-mail stating his order was not shipping.

Perhaps the shipping order is just luck of the draw. They probably just print out all the orders from Tuesday, Wednesday, and now Thursday, throw them in a giant empy cardboard box and then randomly grab orders from the box and ship them. So in this scenario ground, next day air, and the day the order was placed makes no difference. It is kind of like the Tivo version of the Lotto. Lady luck determines whose orders ship.

But really I should stop being obsessed with this darn Tivo Series 3, calm down and find something else to do for a couple days. Maybe I will just watch those Hogan's Heroes Season 1 DVD's I recently bought!

[Troy J B]

Actually a few people did post that they got confirmation of shipment (just no tracking number... which is understandable... usually takes a day for that).



are you referring to the people who said they spoke to someone at TiVo who said their S3 was shipped ?

[miller890]

I ordered 9/12 10AM EST and received the same email. Thanks for letting us know...now. I will cancel my 9/19 cable appointment, change my plans with work so I can be home to sign for the package and meet the cable company. Now I am just disappointed with TiVo. I hope this is not a sign of things to come with the S3.

[tunnelengineer]

I ordered around noon EST on 9/12 and got the email as well. This is pretty crappy. I think I still will call tivo today and ask for tracking info.

[miller890]

If you go to TivoBuy and order a Series3 there is no indication there is a "delay". They only promises "Your order will be processed within 1-2 business days." ...I guess processed doesn't mean shipped.

[nhaigh]

I flew back from CA last night to be here for my TiVo this morning. Imagine my mood now I read this!!!!

BTW I phoned TiVo yesterday and they confirmed mine would have shipped and I also got this E-mail. I could be wrong but I haven't seen anyone post other than they were told verbally it had shipped.

Has anyone got a shipping notification E-mail or received and actual TiVo?

[mserabian]

I placed my order on Tuesday at 9:44 AM EST and I also got the e-mail. This is really ridiculous. I will certainly never order from Tivo again. Unfortunatly for me no local Best Buys or Circuit Citys have them or I'd cancel that order and go get one! The worst thing is I already called in sick to work. Now I have to take Monday off as well.

mal

[tivoknucklehead]

me too, it sucks. ordered Tuesday at 11:30 a.m. EST

[bilbo]

As a brand new Tivo customer I am not all that impressed or encouraged with their business practices so far.

So far they have broken two promises to me. The first one was to contact me via e-mail when it was released. The second was their site said their internal turn around time was 1 to 2 days. Now they say it will ship out Friday 3 days after the order was placed. I fully expect them to break that promise as well.

It is hard for me to imagine how they could not ship out a single series 3 to anyone for days after they begin selling them online. I say anyone because nobody on this forum has yet made a post stating they received their Tivo or received notification of shipment from Tivo.

I know it is only a couple of days difference from when I expected it to arrive, but this is leaving me with a bad impression of Tivo.

Dear Sony Customer Service,

Please e-mail me when the PlayStation 3 is released. I want you to ship me a PlayStation 3 within three business days of its release.

Thanks,
Bilbo Baggins


Montivette,

According to you, I have drafted this letter to Sony. I am sure I will have a Playstation 3 before Christmas. Thanks for the Advice.

Bilbo

[nhaigh]

I just called BuyTiVo to find out if mine shipped. Yesterday they said it had but last night I got the E-mail.

Now BuyTiVo cannot tell me anything about the order, they can only take orders, and I have to call customer support which doesn't open until 10am. They said yesterday they could but that has now changed and today they can't.

Are they making it up as they go along?

Anyway that call was the straw that broke the camels back. I found a Best buy that says it has one in stock so I ordered that - waiting for the pickup confirmation so its not certain yet. If I get the Best Buy one I'll return the TiVo one if it ever turns up.

[loubob57]

All this stuff is a bit disappointing to me but I'm not going to take it as hard as it seems a lot of you are. Sure it would have been nice to have the box in hand two days after ordering, but if I gotta wait an extra couple of days it isn't going to be the end of the world. Although since I use OTA I don't have to have a cable guy scheduled to come install cable cards. But maybe assuming it would ship on time wasn't wise in the first place?

(All the above may be rescinded if the delay drags out more than a few days.)

[nhaigh]

All this stuff is a bit disappointing to me but I'm not going to take it as hard as it seems a lot of you are. Sure it would have been nice to have the box in hand two days after ordering, but if I gotta wait an extra couple of days it isn't going to be the end of the world. Although since I use OTA I don't have to have a cable guy scheduled to come install cable cards. But maybe assuming it would ship on time wasn't wise in the first place?

(All the above may be rescinded if the delay drags out more than a few days.)

I have been waiting for Tuesday since the middle of last year but decided I didn't want to get an HDTV until I had and HD TiVo.

Consequently I have Tweeter booked to deliver a 60" HDTV and Surround Sound system today to watch the TiVo on. I have comast booked to instal the cable cards in the TiVo and I ordered my TiVo last Tuesday with 1 day delivery so it could also arrive today at the latest. I've returned from CA last night to be here when it all comes together.

Needless to say the TiVo is the glue in the middle of all this it is the only bit that has let me down. I've been waiting a year or so for today and now its gone wrong and its TiVo's fault. Yes I'm pissed!!!!

I've placed an additional order with BB to try and save the day.

[TiVotion]

I do feel bad for those who got delayed, and that's not sarcasm. I'm sure that a lot of people who ordered through TiVo.com did so because they thought it was the fastest way to get their order shipped. Natural assumption. Maybe this was just a fluke, but it happened at a very bad time.

I went back and forth between ordering on TiVo.com and ordering through Circuit City. What made me go with CC was because on the order page, it gave me a firm date of "next day" when I chose express shipping. I was confident in that, so I went with it.

I know what it's like to be an electronics fanatic (us guys are often burdened with that) and that a lot of people were looking forward to getting your S3 on Friday so you could play with it over the weekend. That was my strategy. I set up the cable appointment in advance and I just happened to get lucky. In this case, people probably set up cable card installs to coincide with the anticipated arrival of the box, which is a double disappointment. :(

[dswallow]

Based on what I'm reading here, which is oddly similar to what happened with the HR10-250, I think what TiVo should've done is that on the first day of availability they should've been priced at $1,600 each with overnight delivery standard. Then each day thereafter, they should cut $50 off the price until they're down to the $799 retail price. That should've let them keep up with demand and minimize the EBay activity (http://search.ebay.com/search/search.dll?cgiurl=http%3A%2F%2Fcgi.ebay.com%2Fws%2F&fkr=1&from=R8&satitle=tivo+series+3&category0=) during the first weeks where people grab units just to profit from.

They could even have donated the additional money to some charity.

Instead now we're gonna have a mess of people ordering from multiple vendors then trying to cancel or return units at the last minute and people micromanaging the shipping option based on when they think things will ship and based on where they think they'll ship from.

[cwoody222]

OMG orders were placed on TUESDAY and they're shipping in 72 hours instead of 48 hours?!?! The bastards! Demand must be HUGE! They must be cranking a whole ton out on Thursday night to meet extra demand!

:rolleyes:

[Kharizzmatik]

Once again, didn't order S3 but ordered the S2 DT the same morning, but thought maybe this would bring hope...

I've been calling TiVo also about my shipment and was told that it was backed up because of the S3 released and apologized to me, ect. I was told yesterday afternoon that my shipment would go out friday morning with the rest of the S3's. Well I just recieved an e-mail with tracking information that clearly shows my TiVo went out on wednesday morning! I called TiVo back about the conflicting information (just to see what they'd say) and the man I talked to blantantly told me they had no idea what was going on because of the S3's and were just sending out an e-mail and telling people friday when some shipments of the S3 and earlier models had already went out. The last of them were going out friday....

[Sixto]

The real shame is that all of us TiVo enthusiasts are spending all of our time worrying/complaining/calling/typing about ordering/shipping/delays/cable appointments ... with very little talk of the great product. If we all ordered from Circuit City on Tuesday, all of these negative threads wouldn't exist.

It's a shame but this certainly could give one a very bad impression of TiVo management.

Ah well, we continue to wait ... I still hold out hope for arrival today.

[bearcat2000]

Well, I called and they told me that mine was delayed too, (even though I ordered Tues at 9AM EST). I called last night and they said it was shipped. Got the letter this morning and called) They NOW say that for sure it didn't go out and probably would be shipped today. I asked if it could come tomorrow on Saturday and they said 50/50 chance. I don't believe that for a second. You know darn well that TiVo wouldn't pay the extra to UPS for Sat delievery. I'm calling around to BB today. Argh.

[nyjklein]

Well, I just called and despite the fact they also assured me it would ship yesterday for Friday delivery, it has not shipped yet. They're swearing once again that it will go out today but they will not pay for Saturday delivery, so the absolute best case is Monday delivery.

Great news since I'm sitting at home here with a day off waiting for the delivery that I was assured would happen today and I have an appointment with my cable installers for the cablecards tomorrow.

[nhaigh]

Got one at BB. Now on hold to Cancel my TiVo.com order - 30 minute wait time!!! I wonder how many cancellations they will get today?

[mserabian]

Good Luck

I just tried to cancel my order. They won't let you. You need to refuse the order when you get it.

mal

[Blackbag]

Interesting. I Originally ordered mine on Tuesday at 10:00 AM PST. I had heard that I couldn't get the lifetime transfer unless I ordered it from the VIP page, so I called TIVO and they seemed to be under the same assumption. So I canceled my order and placed a new one from the VIP page, thinking that I would lose my "place" in the shipping line.

I checked the boards this morning and find out about the e-mail that Tivo is sending out. I figured I would get one, since I ordered mine on Wednesday. When I checked my e-mail, there was nothing there. So that leaves one of two options. First, Tivo is not shipping them out in the order that they were recieved, in fact they might be doing some sort of last in first out method, or I'll be getting my e-mail later today with the date changed to "No later than Monday". Only time will tell.

[MichaelK]

It comes down to the lack of professionalism of the person who wrote the email.

I don't know something, like "due to the overwhelming and unexpected demand for the S3" would have been more appropriate...the tone appears to be one of stress and put out by the extra work it's causing them....oh well...

exactly- the putz who wrote it should have checked with the PR people who would have reworded it to say:

"We're glad you are so excited by a great new box that you ordered it Day one and paid extrra to ship it rush. Unfortunately you weren't the only one. We received an overwelming response and we just cant keep up with demand. We'll get you box out tomorrow and to show we still love you and you truly are our VIP's we will credit your card for shipping and <throw a stuffed tivo toy in the mail> -or- <spot you a gift card with a free month of service>"

the piss poor attitude has me half tempted to go down to the best buy on the way home from work and pick one off the shelf and make tivo eat the shipping costs when i refuse the shipement and then they have to deal with the inventory nightmares...

[nhaigh]

Good Luck

I just tried to cancel my order. They won't let you. You need to refuse the order when you get it.

mal


Yep - me to - they advised me to refuse it as well.

[mserabian]

I've tried every Best Buy and Circuit City in New England and not one store has any. Well I guess I'm going to have to order from CircuitCity.com at least they will guarantee I'll have it by Monday. Tivo won't even guarantee me it will ship today.

mal

[dswallow]

I've tried every Best Buy and Circuit City in New England and not one store has any. Well I guess I'm going to have to order from CircuitCity.com at least they will guarantee I'll have it by Monday. Tivo won't even guarantee me it will ship today.

mal
There's a Best Buy in Brooklyn that has some. Road trip. :)

[khill821]

Well, I called and they told me that mine was delayed too, (even though I ordered Tues at 9AM EST). I called last night and they said it was shipped. Got the letter this morning and called) They NOW say that for sure it didn't go out and probably would be shipped today. I asked if it could come tomorrow on Saturday and they said 50/50 chance. I don't believe that for a second. You know darn well that TiVo wouldn't pay the extra to UPS for Sat delievery. I'm calling around to BB today. Argh.

Ordered mine at 7:53AM PDT on Tuesday requesting overnight shipping. Got the "bad email" yesterday. So just now I ordered from CC online and that one is scheduled to arrive Monday 9/18. We'll see which order arrives first..

Tuesday order from TiVo.com?
Friday order from CC.com?

Anyone wanna place bets?

I have Cox coming Monday 5-7 to install cablecards. I don't want to reschedule...

[Bighouse]

I got the same email as everyone else did. I ordered mine sometime on Tuesday afternoon PST...paid for the two day shipping (which they're credit back now).

Oh well. I've been waiting long enough I guess I can wait another couple of days. I'm just going to be so happy to dump my Comcast Motorola STB and get a guide that's accurate (how is it that TiVO can keep a more accurate guide listing than the actual cable provider can?!?) and a remote that WORKS.

Ok, everyone...deep breath...

[tivoknucklehead]

I ordered at 11:30 EST TUESDAY with overnight delivery (and a promise of a Thursday ship) and had a Saturday cablecard appointment. Got the dreaded email Thursday night, so i called Bright House to reschedule my cablecards for Monday night. This time the moron at Bright House gave me a hassle saying "our contract only supports cablecards for TVs" even though I had no problem when I first scheduled the appointment and was up front that it was for a Tivo. I called Bright House back and the second tech was cool and rescheduled my appt. and even said he is looking forward to the series 3. I'm not too upset, but I will be if it doesn't ship today and I have to reshedule cablecards a third time. Plus this shortens my window of time I have to run guided setup before the appt from 6-8 p.m.

[Wembley5]

Are there any other ppl with Ground delivery orders who didn't get an email?
There was one earlier on this thread, just curious.

[mindstorm]

Are there any other ppl with Ground delivery orders who didn't get an email?
There was one earlier on this thread, just curious.

I ordered from tivo.com on Wed morning with ground shipping and have not received any additional email(s) beyond the "Your order has been submitted...."

[tunnelengineer]

ugggh. I just confirmed mine will not ship until today. They couldn't confirm saturday delivery and didn't even know who the carrier was. The tivo reps are basically clueless.

I was told to expect a tracking number via email within a few hours.

[joey398]

I just wanted to post about a strange conversation I had with Tivo a few minutes ago.

I wanted to know whether my order was shipped, so as Tivo told me yesterday to call today and ask about the tracking number and so on. The first person I spoke to about my order, told me that my order showed as being placed on 9/14/06 not on 9/12/06 (which is what shows on the e-mail with my order information). Of course I argue with him about the date as I placed the order on Tuesday around lunchtime. He tells me to hold on, then he finally comes back and tells me yes the order was placed on the 12th. So, my next question is was it shipped out yet? He tells me yes it was shipped out yesterday, and I should have it today. So, I asked will I be credited the shipping charge. He says "No". I'm like...fine whatever I just want my S3... I then asked him for a tracking number, I get put on hold...and guess what...about 3 minutes later I get disconnected. I Love being a VIP.

Anyway, I of course call back....now just a little pissed for more than one reason. I get someone else...who checks my order, tells me it shows that it was placed on the 9th. He explains to me about the shipping issues, which I am already aware of. He then tells me the unit will ship out today, I will be credited the shipping charges for overnight, and he is not sure if I will get it tommorrow via UPS or Monday. He tells me I will get an email when it is shipped out with a tracking number, but he has no way to tell me what that is at this point. I understand that part.

I wonder if I call back one more time what I will be told.... /sigh

I have to say that I am a Big Tivo-Fanboy..but this whole order/shipping process of how VIP's (which I am starting to think means Very Ignored Person) are treated definatly doesnt give me warm fuzzies...

Here is to hoping it gets better from here on out....

[tivoknucklehead]

I just wanted to post about a strange conversation I had with Tivo a few minutes ago.

I wanted to know whether my order was shipped, so as Tivo told me yesterday to call today and ask about the tracking number and so on. The first person I spoke to about my order, told me that my order showed as being placed on 9/14/06 not on 9/12/06 (which is what shows on the e-mail with my order information). Of course I argue with him about the date as I placed the order on Tuesday around lunchtime. He tells me to hold on, then he finally comes back and tells me yes the order was placed on the 12th. So, my next question is was it shipped out yet? He tells me yes it was shipped out yesterday, and I should have it today. So, I asked will I be credited the shipping charge. He says "No". I'm like...fine whatever I just want my S3... I then asked him for a tracking number, I get put on hold...and guess what...about 3 minutes later I get disconnected. I Love being a VIP.

Anyway, I of course call back....now just a little pissed for more than one reason. I get someone else...who checks my order, tells me it shows that it was placed on the 9th. He explains to me about the shipping issues, which I am already aware of. He then tells me the unit will ship out today, I will be credited the shipping charges for overnight, and he is not sure if I will get it tommorrow via UPS or Monday. He tells me I will get an email when it is shipped out with a tracking number, but he has no way to tell me what that is at this point. I understand that part.

I wonder if I call back one more time what I will be told.... /sigh

I have to say that I am a Big Tivo-Fanboy..but this whole order/shipping process of how VIP's (which I am starting to think means Very Ignored Person) are treated definatly doesnt give me warm fuzzies...

Here is to hoping it gets better from here on out....


that qualifies as a fiasco

[thezonie]

I too ordered my S3 on Tuesday morning PST, selected Ground Shipping, and have yet to receive the "delay" e-mail.

I gave up on Tivo yesterday and just went to my local Fry's and got one. Whenever Tivo gets around to shipping me mine, it's going to be sent right back to them. :down:

[adventurelarry]

Are there any other ppl with Ground delivery orders who didn't get an email?
There was one earlier on this thread, just curious.


Ground shipping, and I have not received any further e-mails.

Thats ok though, my new Sony SXRD XBR2 does not hit the warehouse until the 19th (unless that date slips) so I am patient for now.

--Larry

[dianebrat]

I got the same email as everyone else did. I ordered mine sometime on Tuesday afternoon PST...paid for the two day shipping (which they're credit back now).

Oh well. I've been waiting long enough I guess I can wait another couple of days. I'm just going to be so happy to dump my Comcast Motorola STB and get a guide that's accurate (how is it that TiVO can keep a more accurate guide listing than the actual cable provider can?!?) and a remote that WORKS.

Ok, everyone...deep breath...

COMPLETLY with you on that 'bro...

I've waited for over a year for this product so that the moto STB that has darkened my living room can be returned and I can bath in the light of Tivo HD and guide.

A few more days won't hurt me..

Am I disappointed? well yeah, but this kind of thing happens when demand far outstrips supply. Capitalism at its best.

I just look back at the good things Tivo CS can do when they have a chance, like when my mom's 80 hr unit died and they replaced it at no charge with a 140hr "because that's all we have today"

That act alone gets them a huge supply of brownie points they have not yet exhausted.

Diane

[TiVoPony]

Hey all -

I just spoke with the people in charge of this, and they wanted to have me let you all know that they're very sorry for the delay in getting these orders shipped, and they're doing everything they can to get it resolved asap.

We know getting a Series3 is important to you - it's important to us too.

Pony

[Rob Helmerichs]

I think what's worse than the inability to get the boxes out the door (which is understandable, if annoying) is the complete inability of the TiVo phone drones to deal with the situation. Everybody's getting a different story, and there's no way to tell which stories are true. Being up in the air is bad enough, but being up in the air blindfolded is really inexcusable. I hope heads are going to roll over this somewhere...

[laserguns]

how bout they say sorry for their lying employees.

3 times yesterday I was told that my s3 had shipped.

The only person working the phones that deserves any type of respect (that I've talked too) is CHRIS. He was seemingly very genuine, apologized and was overly courteous. I was amazed to speak to an honest Tivo employee.

[tunnelengineer]

We appreciate the message Pony, but we need the Tivo reps to tell us the truth when calling. Every person gets a different story. Most everyone that ordered on tuesday got rush shipping in order to have it for the weekend. Now there are a lot of people that setup cablecard installs that have to cancel and have plans that are really messed up. It is sad that ordering direct from the manufacturer isn't the fastest way to receive a product. Someone form Tivo needs to step up to the plate and explain the situation so the customer base is clear on the facts.

[laserguns]

Tivo should WANT to pay for Saturday Delivery.

I would rather have the money that they credited back to me go towards a Saturday Delivery Fee.

[etsolow]

I would rather have the money that they credited back to me go towards a Saturday Delivery Fee.Ditto!! Then MAYBE it would get here in time for my "8am - noon" CableCard install tomorrow. This has been such a cluster, I'm afraid to cancel it - I half expect the box to still show up this afternoon!

[geekmedic]

I am with all of you with the disappointments with Tivo.com's shipping fiasco. I urge you all to write a letter to TiVo's CEO demanding six months of free service for the crap we've put up with over the past few days. It is unacceptable for (1) an order not to show up in a system until 48 hours after it was placed, (2) be told that an item will ship on a particular day and then it doesn't, (3) be told that the item SHIPPED when in fact it hasn't, and (4) not have the ability to cancel an order, despite it not having shipped yet.

I tried cancelling my order from Tivo.com so I could buy from Circuit City's website (which guarantees delivery on Monday). This, of course, was like attempting to self-propel into outer space by my trusty Nikes.

[timmetro69]

Hey all -

I just spoke with the people in charge of this, and they wanted to have me let you all know that they're very sorry for the delay in getting these orders shipped, and they're doing everything they can to get it resolved asap.

We know getting a Series3 is important to you - it's important to us too.

Pony

Pony -

I know it wasn't the original plan, but we've heard reports that some people have been allowed to transfer lifetime to an S3 that was purchased at Best Buy, Circuit City, etc.

Any truth to that? It would go a long way towards lessening my angst over my delayed order (from Tuesday early AM).

Thanks!

Tim

[musicforme]

I just spoke with the people in charge of this, and they wanted to have me let you all know that they're very sorry for the delay in getting these orders shipped, and they're doing everything they can to get it resolved asap.

Either you don't get it, or your side-stepping one of the major problems. Either way, one is just as bad as the other.

It seems that a majority of the information provided by the CSRs over the last couple of days was flat wrong. Forget about the delay in shipping, if a person calls a company with a question they want a truthful answer.

You said in another thread that you're at CEDIA. Imagine if you called your hotel to confirm your reservation and they provided wrong information. What about your flight information, they gave you the wrong gate, wrong time, wrong day, etc.

I have yet to read ONE post from a Tivo employee saying that this was more than just a shipping fiasco. Someone needs to apologize for the wasted time spent with CSRs and it needs to be a sticky post for a week.

[laserguns]

I tried cancelling my order from Tivo.com so I could buy from Circuit City's website (which guarantees delivery on Monday). This, of course, was like attempting to self-propel into outer space by my trusty Nikes.

lol

[Canoehead]

The poster that said that Tivo should have sprung for Saturday delivery was right on - I was really hoping to have this by the weekend so I could set it up and play with it. Even if it arrives on Monday I won't have a chance to set it up until the following weekend.

As for the all-nighters by Tivo employees - waaaah! cry me a frickin river! I generally have to pull a pair of back to back all nighters every month or so - it's just the nature of the industry in which I work. Tivo has a product launch every couple of years? They've had a ton of time to prep for this launch and they've muffed it badly. The actual delay is not that huge, but the complete absence of feedback and information is pathetic.

The Series 3 is a "premium device" at a "premium price" - how about a little premium service?

[russkle]

You said in another thread that you're at CEDIA. Imagine if you called your hotel to confirm your reservation and they provided wrong information. What about your flight information, they gave you the wrong gate, wrong time, wrong day, etc.


Aren't we getting a little dramatic at this point? In a week when everyone has their S3, no one will care and these threads will disappear into oblivion. :)

[edbern]

Deep breaths all around, please. I am a huge Tivo fan, longtime early adopter -- and just as disappointed as anyone. But guys, keep this in perspective! Two DAYS of your life waiting for a new toy! The company is clearly swamped -- it happens -- but they are also delivering a great prodcut, getting unanticipated demand, and are too overwhelmed admittedly to send clear messages out. They are comping the shipping charges, which is a meaningful gesture.

Look -- we're all alive, we've all got $800 bucks to blow, we all have leisure time to sit around and watch 250G of TV, and there aren't any bullets flying over our heads, last time I checked.

It's OK to be frustrated, sure. It's great to exchange information about shipping -- it's nice we're all so excited about something! But to be majorly aggrieved and go limbic about this is silly. THink what you'd say to your kids if they behaved like this!

I do understand but life is short -- relax!

[laserguns]

Aren't we getting a little dramatic at this point? In a week when everyone has their S3, no one will care and these threads will disappear into oblivion. :)

I will continue to bump this thread for months.
dramatic? no. when you give you money to a company you earn the right to certain expectations.

[edbern]

You said in another thread that you're at CEDIA. Imagine if you called your hotel to confirm your reservation and they provided wrong information. What about your flight information, they gave you the wrong gate, wrong time, wrong day, etc.


Well, in THAT case you'd miss a plane, miss a business appointment, have no where to sleep, etc. Those are all serious issues. In THIS case, you'd miss a day of HD television, sort of. C'mon.

[propermodulation]

I will continue to bump this thread for months.
dramatic? no. when you give you money to a company you earn the right to certain expectations.

Man, someone has their panties in a twist! We have been waiting months for this product. Just relax and it will be on your doorstep in a few days.

[laserguns]

Man, someone has their panties in a twist! We have been waiting months for this product. Just relax and it will be on your doorstep in a few days.

Yeah i guess i just have unreasonable expectations when I spend $800+ on a device.

[Welshdog]

Deep breaths all around, please. I am a huge Tivo fan, longtime early adopter -- and just as disappointed as anyone. But guys, keep this in perspective! Two DAYS of your life waiting for a new toy! The company is clearly swamped -- it happens -- but they are also delivering a great prodcut, getting unanticipated demand, and are too overwhelmed admittedly to send clear messages out. They are comping the shipping charges, which is a meaningful gesture.I second that - perspective indeed. I can't even tell you how many times I have ordered mechandise that got delayed, lost, cancelled - you name it. And every time, the situation was eventually resolved without me getting my dander up. Did I have to wait longer than expected sometimes? Of course, but I eventually got what I wanted and that was that, no looking back. The stridency of some of these posts is unbecoming and the harshness directed at the various Tivo employees who monitor and post here is certainly not warranted IMO.

[Bierboy]

...In a week when everyone has their S3, no one will care....Uh, uh. Take it from someone (me) who is in PR/Marketing; this will never be forgotten. Research consistently shows that a bad customer experience is much longer remembered (and shared with others) than is a good one.

[khill821]

Man, someone has their panties in a twist! We have been waiting months for this product. Just relax and it will be on your doorstep in a few days.

I think many of the "just calm down" posts are missing the point of the rants here. I'm personally pretty torked about this situation, but not simply because I have to wait an additional couple days for my soon-to-be-beloved S3. I'm upset because of the piss-poor manner TiVo and/or their fulfillment partner has chosen to handle these delays. I believe I said this in an other post, but I'm willing to bet if we had called to check order status on Wednesday or Thursday and were told:

a. I do not have any information available. Your order should ship by Thursday, but I cannot promise any delivery dates until a tracking number is available.

b. We've had overwhelming demand for these Series 3 TiVo's so we will not be able to ship until Friday at the earliest. Since you paid for express shipping I will refund your shipping fees.

In either case, if the CSR is apologetic and empathetic, I don't see how any of us can be mad.

For this release, TiVo (it's all TiVo regardless of who the actual distribution partner is) has chosen to be dishonest and tell anyone who calls what they want to hear. In some cases without even checking the individual orders. Probably in the hopes that we will not go to BB or CC. Basically they did the worst possible thing possible.

[lawilson2]

As stated in another thread, I've given up on tivo.com as well. I drove 30 minutes to Fry's (who had them since Monday!), and picked one off an endcap. The guy even gave me 10% off and I got the $90 instant exchange warranty. Those for me tend to be better than someone trying to repair it; I just want it exchanged.

So the 10% off almost paid for the warranty, the tax was lower where I went, and I have the box at home now with an hour beforr RCN shows up. Time to set up!

One more thing: Customer Service is a joke. How is it that Customer Support doesn't have record of the orders after 3 full days and a half? They can't cancel orders. So now I'm going to have to refuse shipment and wait for my card to be refunded. Even the lady admitted they are screwing up. Besides the pre-paid service, I will never buy from Tivo.com again, and if I can get a card cheaper elsewhere, I won't even buy that from them. Pathetic.

[laserguns]

Simply giving everyone Free Shipping isn't good enough. :mad:
Tivo essentially lied to its customers who asked about the status of their order.

"Oh MAN! we didn't expect people would want to buy this!"

I will come up with some remedies......eventually.

[etsolow]

I will come up with some remedies......eventually.Simple: free SATURDAY shipping to get it here tomorrow. (Keep dreamin'!)

[laserguns]

Simple: free SATURDAY shipping to get it here tomorrow. (Keep dreamin'!)

word.

[Janizary]

No email contact yet. Ordered at 6pm Tuesday.

[edbern]

Uh, uh. Take it from someone (me) who is in PR/Marketing; this will never be forgotten. Research consistently shows that a bad customer experience is much longer remembered (and shared with others) than is a good one.

Actually, a properly REPAIRED relationship however is often better than one that never went wrong in the first place. Repaired by compensation, repaired by delivering a great product, repaired by heavily discounting subscription costs -- all of which they are doing.

Not to say there isnt always a dissastisfied minority of some size -- do you really thing anyone you know and tell about all this will not buy a Tivo because yours arrived two days later than promised, but worked great when it did arrive?

[edbern]

You wrote: "I think many of the "just calm down" posts are missing the point of the rants here...<snip> if the CSR is apologetic and empathetic, I don't see how any of us can be mad.



This i can agree with. Listen, here's what happened: Tivo hired a firm to do this based on certain forecasts. The forecasts were way off, and the firm didn't have the capacity or experience to deal with it. Net effect -- Tivo learns a lesson and partners with someone else next time, and we all wait TWO DAYS and get unprofessional communications.

This is still no big darn deal.

[aztivo]

[QUOTE=edbern] Repaired by compensation, repaired by delivering a great product, repaired by heavily discounting subscription costs -- all of which they are doing.
QUOTE]
How are they doing any of this??

[Bierboy]

...do you really thing anyone you know and tell about all this will not buy a Tivo because yours arrived two days later than promised, but worked great when it did arrive?You're missing the entire point here (as stated by several folks). It's not the delay (though that's part of it). It's the terrible way TiVo CS has been handling this snafu. If they screw this up, what's to say they won't screw up another subsequent release? Look at the bad reactions they've been getting from pushing out an S2 software update that's slowed some peoples' system to a crawl. You can bet I'll remember that, too. Geeks like us have looooooooong memories.

[Kurthi]

We have been waiting for 3 days without any word from TiVo as to what in the heck happened that caused all of our orders not to ship. Now we get TiVoPony stating that they are sorry and are working hard to fulfill the orders. No Explaination of what happened.

My mind is going "Black Helicopter"

I originally thought that the "Big Box" stores (BB,CC, Fry's) wouldn't even have the S3 available until the week of 9/17. That plus the "VIP" program made me decide to order direct from tivo.com

Then on Tuesday afternoon I see posts from many people who state that they are buying from all the "Big Box" stores already.

CONSPIRACY THEORY (listen for the chopper rotors)

Could it be possible that the "Big Box" stores who originally weren't selling the S3 till next week were suddenly short on stock by Wednesday morning.

If I was TiVo and my biggest sellers asked me for more stock to sell in their stores This Weekend (7/16-7/17) I would be sending pallets to them ASAP.

Now, what if the only available stock TiVo had readily available on hand until Friday (7/15) was sitting in a Warehouse in Forth Worth, TX.

Would TiVo short it's most rabid fans, who they are already cutting a deal with, to insure your Big Sellers don't have empty shelves this weekend?

I would in a Heartbeat.

Rabid fans would complain mightly, but would eventually deal with it in the end.

No S3 on store shelves means low sales.

NOTE: I don't know anything on the REAL REASON that this situation happened.

Just many hours fuming and wondering makes me a little looney?

Any other theories????

:confused: :confused: :confused:

[RCflier]

Anybody else refreshing their email so much that once email comes, you might just break out in the chorus of "I've got the golden ticket" from Charlie and the Chocolate Factory?

[miller890]

According to BuyTivo they no longer have access to shipping information. They tell you to call customer service. They did mention that NO SIGNATURE IS REQUIRED for the S3 package.

[joey398]

Been waiting all day patiently for the email. As it is about 4PM eastern time, I honestly don't have a good feeling that I will be seeing that email popup in my inbox.

/sigh Another weekend of a crap DVR + crap remote and just at the start of the season premiers and SUNDAY football. :(

[joey398]

They did mention that NO SIGNATURE IS REQUIRED for the S3 package.


Of course no signature...no box to be delivered. :eek:

[curiousgeorge]

Hey all -

I just spoke with the people in charge of this, and they wanted to have me let you all know that they're very sorry for the delay in getting these orders shipped, and they're doing everything they can to get it resolved asap.

We know getting a Series3 is important to you - it's important to us too.

Pony


Is there any chance at all they converted the people that paid for overnight into overnight Saturday shipments? I made my cablecard install appointment for Saturday afternoon thinking I'd have a day or two buffer from when the machine arrives. I haven't cancelled the appointment, but I don't know is if a Saturday TiVo delivery is going to happen for the original "overnighters".

Any guidance?

[jhonaker]

Of course no signature...no box to be delivered. :eek:

Hahahahahaha. Hey, wait, that's not funny.

[geekmedic]

Is there any chance at all they converted the people that paid for overnight into overnight Saturday shipments? I made my cablecard install appointment for Saturday afternoon thinking I'd have a day or two buffer from when the machine arrives. I haven't cancelled the appointment, but I don't know is if a Saturday TiVo delivery is going to happen for the original "overnighters".

Any guidance?
I was told Saturday shipments aren't possible from TiVo.

I am serious when I urge each and every one of you who have had bad customer experiences to write TiVo demanding some sort of repayment. Maybe 6 months of free service. I have recommended TiVo to many friends and have persuaded no less than 10 people to buy TiVo's. I can be just as equally persuasive about not upgrading to S3's.

[montivette]

Dear Sony Customer Service,

Please e-mail me when the PlayStation 3 is released. I want you to ship me a PlayStation 3 within three business days of its release.

Thanks,
Bilbo Baggins

Montivette,

According to you, I have drafted this letter to Sony. I am sure I will have a Playstation 3 before Christmas. Thanks for the Advice.

Bilbo

I must be an idiot for believing Tivo would notify people. I know they said they would do this on their website and invited us to give them our e-mail address to be notified. Your right, I shouldn't have expected them to actually contact anyone.

I feel even dumber for believing the unit would ship in 1 to 2 days as was clearly stated on their ordering page. I guess that's my mistake. I should have magically known they would not ship out a single product for two or three days.

A couple of days extra does not devistate me, and free shipping is nice. But it just gives me the impression Tivo is not a very well run organization.

I know it is a new product launch and things at Tivo must be nuts, but if it was a well run organization they would have been prepared to at least ship out 1 or 2 Tivo's on Tuesday or Wednesday rather than none at all. And if they knew they were not capable of shipping anything the first couple of days, it should have been stated on their website on the ordering page orders would not ship out until 9/15/2006. If they cleary stated the ship date at the time of ordering this entire thread would not exist.

And I am sorry, but a business with such a poor ordering/tracking system is astonishing in today's marketplace. If it was a good system the people who called three times should get the same answer three times about their order status, not three different answers. And the day after the item ships a tracking number should be made available. From reports on this forum it sounds like people are e-mailed a tracking number from Tivo several days after the item arrives. Most people want a tracking number so they are aware in advance of a $800 package sitting on their front step so they can go home and put it inside before it gets rained on or stolen. I would not be a happy camper if I received a tracking number, then tracked the package and found out it says it was delivered 3 days ago. Especially if I never received it 3 days ago.

And by the way in your mock letter you should ask Sony if the PS3 has a battery in it. If it does request they please remove it and install a non-Sony battery in your PS3 so it will not start a fire :p

[Stanley Rohner]

The product was just released for purchase on Tuesday.

A lot of people ordered one by the sounds of it.

Why don't you all take a deep breath, count to 10, and quit bashing TiVo for not putting one on your doorstep 2-3 days later.

[joey398]

If you were to Sell a product and promised a customer when it would be shipping and was unable for whatever reason to meet your promises, guess what, time to look for a new customer. It doesn't matter whether an item is a $20 item or a $20,000 item.

Now throw in the fact that the item is usually sold without advertising....mostly thru word of mouth you have caused yourself additional bad press.

[stoli412]

I just got off the phone with a very friendly, helpful supervisor. He told me it's quite possible that the S3s will arrive on Saturday. This is because they usually use FedEx for overnight orders, and FedEx's home delivery is usually Tues-Sat instead of Mon-Fri.



He also told me that the system still shows my order with an expected ship date of Thursday 9/14, so I may even receive it today. I'm not holding my breath on that one, but it's nice to dream. :)

He also told me that not all of the S3s are coming out of Texas. He said there's also a warehouse in New York. That may speed things up for people on the east coast. He also told me that shipments are picked up first around 1-2 AM and again at 5 AM. So hopefully the Friday email meant the shipment very early this morning.

[Bierboy]

...quit bashing TiVo for not putting one on your doorstep 2-3 days later.If you would take the time to read many of the posts carefully, you'd realize much of the bashing is coming from TiVo's complete lack of communication and shoddy customer service (different stories when asked the same question). It's not just an issue of late delivery.

[tivoknucklehead]

accurate info is far more important than a fast ship date. if I have to change a cablecard appointment a third or fourth time because of inaccurately conveyed info from Tivo's reps I have a right to be pissed. even Friday afternoon they have no clue if it shipped or not

[Stanley Rohner]

If you were to Sell a product and promised a customer when it would be shipping and was unable for whatever reason to meet your promises, guess what, time to look for a new customer. It doesn't matter whether an item is a $20 item or a $20,000 item.

Now throw in the fact that the item is usually sold without advertising....mostly thru word of mouth you have caused yourself additional bad press.


It's gonna take a few more days than they said it would and you decide to post this rant ?

Get a grip.

[etsolow]

I just got off the phone with a very friendly, helpful supervisor. He told me it's quite possible that the S3s will arrive on Saturday. This is because they usually use FedEx for overnight orders, and FedEx's home delivery is usually Tues-Sat instead of Mon-Fri.

He also told me that the system still shows my order with an expected ship date of Thursday 9/14, so I may even receive it today. I'm not holding my breath on that one, but it's nice to dream. :)

He also told me that not all of the S3s are coming out of Texas. He said there's also a warehouse in New York. That may speed things up for people on the east coast.
From Fedex.com:

FedEx Standard Overnight®
FedEx Standard Overnight provides an economical solution for next-business-day shipping with afternoon delivery.

Service Description
Delivery Times Next-business-day delivery by 3 p.m. to most U.S. addresses; by 4:30 to rural areas. Check transit times.
Service Days Monday–Friday, with Saturday pickup available in many areas for an additional charge.

[tunnelengineer]

The real question is who will be the first one to post with a real tracking number from tivo. As of 11 AM EST I was told to expect an email within 2-3 hours with a tracking number. Here I sit 5 hours later with an empty inbox........

I am assuming I was lied to by the Tivo rep about the email. What's new?

[TiVotion]

Yeah, but I believe that FedEx HOME delivery actually runs on Saturday as well. It's a different service segment.

That said, I believe that the shipper would still have to specify Saturday delivery. My guess would be that order fulfillment might not be set up to ship with Saturday delivery - they probably wouldn't have it in their system to be able charge for it under normal circumstances.

[SoBayJake]

It's gonna take a few more days than they said it would and you decide to post this rant ?

Get a grip.
Again, this is NOT about the delivery time. Its about promises, "VIP" offers, and lack of communication. I told friends how I ordered Tuesday, and look, they show up from Best Buy with a unit, even tho I ordered from the source on launch day.

Luckily, I have a job where I can schedule appointments whenever (for the cable guy). Most people need notice, time, etc. Not every cable company has weekend hours. People called to schedule appointments, etc. based on conversations that "confirmed" a Friday arrival time.

I'm still crossing my fingers, but I can handle a Monday arrival too.

[etsolow]

Ah, here it is... FWIW.


FedEx Home Delivery®
FedEx Home Delivery service connects you to every residential address in the U.S. What makes this service special is its residential-only delivery network and the flexibility to customize delivery to suit your recipient by choosing from three premium service upgrades.

Service Description
Delivery Times 1–5 business days within the contiguous U.S.; 3–7 business days to and from Alaska and Hawaii. Check transit times.
Service Days Tuesday–Saturday. Delivery is between 9 a.m. and 8 p.m.

[dswallow]

Yeah, but I believe that FedEx HOME delivery actually runs on Saturday as well. It's a different service segment.

That said, I believe that the shipper would still have to specify Saturday delivery. My guess would be that order fulfillment might not be set up to ship with Saturday delivery - they probably wouldn't have it in their system to be able charge for it under normal circumstances.
FedEx Home Delivery operates Tuesday through Saturday; no special requirements exist for Saturday delivery. If it reaches the local depot in time, it'll be on the truck for Saturday delivery. But if it isn't, the next delivery day is Tuesday -- no deliveries on Mondays at all.

[TiVotion]

Well, I stand corrected. That's excellent news then for those who got their boxes shipped on Friday. Hope you all start getting them tomorrow.

[tivoknucklehead]

I will be surprised at this point if it ships today regardless of the email that said " Please be assured we will be shipping your order no later than Friday, 9/15/06" and I ordered it Tuesday morning

[etsolow]

But wait... that means if it doesn't come Saturday, we won't get it until Tuesday? HFC... I rescheduled my CC install for Monday night!

[russkle]

I am assuming I was lied to by the Tivo rep about the email. What's new?

I have worked as a CSR in several call centers and it is very frustrating when you are given information to disseminate and it ends up being wrong. My point is that the rep might just be repeating what he/she is told. Of course, some will make stuff up... but don't blame the CSR outright.

[Aiken]

Important information for people intending to return the unit currently on its way:

I just talked to a support manager. You MUST deny the shipment unless you want to pay for the RMA return shipping. That's the only way you're going to avoid paying extra. If you receive it and return it, you have to pay the shipping back to TiVo.

What's interesting is that they flat-out refuse to give people any incentive to wait for and keep the unit, no matter how late it shows up. I figure, if people are going to refuse the shipment, that's gotta cost TiVo money. Why not offer that money to the person so they won't refuse it? Or half of it? Something would be nice. We can usually get the units for 10% off at retail and still VIP transfer. What's the incentive?

I personally haven't decided yet if I will do this. The manager says there's still no tracking number on my order, so it hasn't shipped yet, even though Chuck the Liar in the sales department told me yesterday that all units ordered on Tuesday had already shipped.

[joey398]

Chuck the Liar in the sales department told me yesterday that all units ordered on Tuesday had already shipped.


OMG I was laughing so hard cause I have been talking to his whole family.... "The Liars"!

[dswallow]

Well, I stand corrected. That's excellent news then for those who got their boxes shipped on Friday. Hope you all start getting them tomorrow.
Except there's no "overnight" option so only people within the one-day delivery timeframe of the shipping location would get theirs tomorrow if it shipped today.

[etsolow]

So those of us that paid for overnight can't have been shipped via the Home option...? So mine SHOULD come by Monday??

[dswallow]

So those of us that paid for overnight can't have been shipped via the Home option...? So mine SHOULD come by Monday??
Presuming they actually shipped the way you asked/paid for, even if they're refunding shipping costs to make up for their problems. Of course, if they're refunding shipping costs then shipping the cheapest way, you might be out of luck.

[tivoknucklehead]

Presuming they actually shipped the way you asked/paid for, even if they're refunding shipping costs to make up for their problems. Of course, if they're refunding shipping costs then shipping the cheapest way, you might be out of luck.


if they change my shipping to "cheapest way" (free or not) then I will be outraged

[etsolow]

Of course, if they're refunding shipping costs then shipping the cheapest way, you might be out of luck.The cheapest way being ground, 5-7 days, or some such? LOL... I can't wait to see the threads if that's the case.

[etsolow]

I must say though, it's nice that we're finally getting such informative, helpful input from the TiVo employees on this issue. :rolleyes:

[tivoknucklehead]

The cheapest way being ground, 5-7 days, or some such? LOL... I can't wait to see the threads if that's the case.


they can use some of the $93 mil they won from Echostar to pay for the free shipping

[tunnelengineer]

I have worked as a CSR in several call centers and it is very frustrating when you are given information to disseminate and it ends up being wrong. My point is that the rep might just be repeating what he/she is told. Of course, some will make stuff up... but don't blame the CSR outright.

I dealt with the rep myself, not his boss, or any memo. If he is wrong, he lied. Do I personally blame him, no. I will blame Tivo or whatever lame company was hired by tivo to handle the calls.

Apparently based on the wide variety of responses, the tivo reps have a "Spinning Magic Mystery Wheel of Lies" that tells them what to answer as each person gets a different story when they call.

I actually am fully expecting another email that says, "Sorry, all units are sold. Your order will be fulfilled as soon as supply becomes available." I would feel so good about the "VIP" treatment we are receiving.

[cornell]

Has anyone else not even had their CC charged? Normally when I order something online it shows up almost immediately and this time no charge or even a pending charge??

I just talked to Tivo and they said "It shows it has shipped but there are so many orders for the S3 there is a delay in us getting the tracking numbers." Heard that one before..Then I ask why it is not charged to my CC and she states the same thing.

This is so messed up. A site like Amazon does much more volume than Tivo and charges show up on my card within an hour of placing an order. Last time I ever buy something direct from Tivo. I would rather a bigbox store get the bigger profit margin for being competent in delivering a product.

[jfh3]

they can use some of the $93 mil they won from Echostar to pay for the free shipping

Yeah, but then they won't ship them until Charlie pays up :)

[jfh3]

Has anyone else not even had their CC charged? Normally when I order something online it shows up almost immediately and this time no charge or even a pending charge??

I ordered Tuesday with overnight. I have an authorization hold, but no charge yet.

[jsmee2000]

That is what the CSR just stated! Here are the facts: I ordered on Tuesday around 10 AM CST from the VIP page and immediately received an order confirmation email. My credit card has not been charged nor I have received a shipping confirmation email. Yet, the CSR stated that my order was shipped on Thursday and that is all the information that she could give me. The poor girl sounded flustered. Let's see how everything will transpire!

...but so far I am not happy!

j

[Aiken]

That is what the CSR just stated! ... I ordered on Tuesday around 10 AM CST from the VIP page ... the CSR stated that my order was shipped on Thursday and that is all the information that she could give me.
Because I enjoy it so much, I just called in again to see what they'd tell me:

Randy told me that my order shipped today (Friday).
I asked Randy what on her screen told her it had shipped today, she said she was basing it on the fact that I had ordered it Tuesday.
I asked if she actually had anything at all that definitely told her that my order had shipped.
She said no, just the order date/time.
I asked her if anything had shipped yesterday (Thursday).
She said she didn't think so.
I asked if there was anyone there who would know, maybe a supervisor. She went to ask.
She said her supervisor said nothing shipped yesterday and that today's shipments would be the first ones.
I asked if everything ordered Tuesday would ship today.
She said they would ship as many units as possible, but there was no guarantee.
I asked if my order would definitely ship today. She said they'd try, but it might not. This, after initially telling me my order had shipped.

Randy was basically in over her head and struggling to breathe. It's not Randy's fault. It is, however, totally TiVo's fault for not giving their CSRs complete and correct information and telling them that they must answer customers fully and truthfully. Right now, CSRs are telling people what they think the people want to hear, anything to get them off of the line. That's not just bad PR. It's fraudulent, bordering on criminal (interstate wire fraud). I'm sure TiVo doesn't mean to be doing this, but they also don't seem to mean NOT to do it, and that's really bad.

Some TiVo* person needs to post a much, much better blurb than Pony and Stephen have to date.

[khill821]

[QUOTE=Aiken

Right now, CSRs are telling people what they think the people want to hear, anything to get them off of the line. That's not just bad PR. It's fraudulent, bordering on criminal (interstate wire fraud). I'm sure TiVo doesn't mean to be doing this, but they also don't seem to mean NOT to do it, and that's really bad.

Some TiVo* person needs to post a much, much better blurb than Pony and Stephen have to date.[/QUOTE]

And here we have the issue that has everyone steamed.

BTW - It's 2:45 here in California. No email confirming shipment, no TiVo. ( I ordered on Tuesday morning)

I DID get my shipment confirmation from the S3 I ordered from CC this morning. It has a tracking number and everything (like a real store). FedEx will be delivering that one on Monday.

[jkovach]

I don't mean to sound like I'm gloating, but after reading all this I am so glad that I decided to wait until the price comes down and the missing features get enabled. I have an old grandfathered S1, and will be transferring lifetime to my S3, when I get it, someday...

I sincerely hope that TiVo figures out something to do for you VIPers to make up for this fiasco!

[Rob Helmerichs]

So really, at this point we don't KNOW anything. We don't know if any have been shipped, and if so we don't know which ones have been shipped. If any have been shipped, we don't know when they will arrive, and we have no way to find out. And apparently, TiVo Customer Service, or at least the ones they let near phones, are in exactly the same boat as us--except despite the fact that they apparently don't know anything, they keep telling us stuff.

Does that pretty much sum it up?

[Gregor]

So really, at this point we don't KNOW anything. We don't know if any have been shipped, and if so we don't know which ones have been shipped. If any have been shipped, we don't know when they will arrive, and we have no way to find out. And apparently, TiVo Customer Service, or at least the ones they let near phones, are in exactly the same boat as us--except despite the fact that they apparently don't know anything, they keep telling us stuff.

Does that pretty much sum it up?

Pretty fair assessment. :up:

[SystemJinx]

It's now 3:15pm Pacific time (6:15pm Eastern). I would think if any S3s had shipped from Tivo.com yesterday, someone would be bragging on these forums about getting one today.

[elbodude]

I work 1 mile from TiVo HQ. Assuming they are shipping from Alviso, I would like to walk in their lobby and pick one up. :D

[khill821]

So really, at this point we don't KNOW anything. We don't know if any have been shipped, and if so we don't know which ones have been shipped. If any have been shipped, we don't know when they will arrive, and we have no way to find out. And apparently, TiVo Customer Service, or at least the ones they let near phones, are in exactly the same boat as us--except despite the fact that they apparently don't know anything, they keep telling us stuff.

Does that pretty much sum it up?

I'd say that accurately describes the situation. :up:

[khill821]

It's now 3:15pm Pacific time (6:15pm Eastern). I would think if any S3s had shipped from Tivo.com yesterday, someone would be bragging on these forums about getting one today.

I'd think at least one person would've reported getting one... I'm betting nothing has shipped...

[jhonaker]

If anyone out there is near waldorf, md, best buy was showing availability. That probably means they have 1 in stock in addition to the display.

I called to cancel my order, and was given the "refuse shipment when it arrives" message.

[Gregor]

I don't think we'll see any "Got Mine!" threads until Monday.

[cpucrash0]

I called today and they told me they shipped 1,000 units yesterday. They couldn't tell me if my unit was part of the 1,000. They couldn't give me a tracking number yet.

[Dssturbo1]

I just got off the phone with a very friendly, helpful supervisor. He told me it's quite possible that the S3s will arrive on Saturday. This is because they usually use FedEx for overnight orders, and FedEx's home delivery is usually Tues-Sat instead of Mon-Fri. He also told me that not all of the S3s are coming out of Texas. He said there's also a warehouse in New York.

So you talked to Chuck the Liar too??

Nobody has a tracking number showing shipped or picked up location, so noone knows where they are being shipped from or which shipping service tivo is using. just speculation so far. IF they do have a second warehouse shipping it makes it even worse because it would clearly show an even more uncoordinated marketing/shipping/fulfillment fiasco from tivo since you would expect the second one to have shipped S3s out already too.

It will not be delivered Saturday unless the Saturday deliver option is specifically asked for and paid for through UPS or Fed Ex Express service, and this cannot be changed once they pick it up for shipping. only changed by cancelling and redone in system (starting over).

Fed Ex Ground Home Delivery would be the only other Saturday delivery possibility. That would be IF it was sent Home Delivery and IF it was shipped from an area close enough to you so it would get there in one day. IF it was sent normal Fed Ex Ground they deliver Mon-Fri. If it was sent Fed Ex Ground home Delivery they deliver Tue-Sat. and depends on Fed Ex delivery range of the shipper to receiver.

[etsolow]

I called today and they told me they shipped 1,000 units yesterday. Awesome! (If we could believe any of it!)

[FireflyFan88]

I called today and they told me they shipped 1,000 units yesterday. They couldn't tell me if my unit was part of the 1,000. They couldn't give me a tracking number yet.

I'm sure they did... to Best Buy, Circuit City, Fry's...etc

[TJBChris]

Things must be crazy over at TiVo...last night I called the phone number in the Junk-O-Gram they sent, and the rep told me that I had called the wrong number and call "this number instead"...which ended up being the very same number I dialed to talk to her! I didn't even bother to point it out to her...I'll never buy from the TiVo Store again...even if they promise me free lifetime and a happy ending on delivery.

Unfortunately B&M stores around me are fresh out of S3s or I'd go buy one and refuse the "VIP" one...

I know what VIP means...V.I.P. : Virtually Impossible to Procure :)

-Chris

[Dssturbo1]

I'm sure they did... to Best Buy, Circuit City, Fry's...etc
no they met the bb cc and fry expectations by getting the S3 to them on time. by doing so it has only cost tivo money and even more costly lost respect with their most loyal supporters.

[veto]

I have joined the ranks of the folks who went to best buy. Here in the midwest, many stores got in one or two units today. I called ahead, verified they got it off the truck and picked it up at 5 pm tonight. When I got home I had two e-mails from tivo;

1 e-mail acknowleging the cancellation of my order, which I requested in a conversation with customer service last night and it was followed by a new order from the "tivo store" telling me the order I placed early Tuesday morning was "recieved" on 9/14 and highlighted the charges, including Overnight Shipping and indicated I would be e-mailed a confirmation upon shipment.

[Sepia]

I think what got people upset most of all is that it seems easier to get the Series 3 from a retailer rather than direct from TiVo.

It is pretty frustrating to see people getting their S3s from CC or BB while we are left in the cold having to remake appointments with our Cable Companies with new season of TV shows starting this week.

That said, I am more patient than most, and will never resort to refusing shipment from TiVo, just to get my box abit ahead of time. That's just not right, and I understand that those of you who did this think you are justified by TiVo's complete lack of responsiveness on this issue, so I am not judging you, I just would not resort to that. TiVo is a great company and I wish them the best.

So I will get my unit a day or two later than I would have. I'll live.

- Sepia

[angel35]

I called today and they told me they shipped 1,000 units yesterday. They couldn't tell me if my unit was part of the 1,000. They couldn't give me a tracking number yet.

If this was true someone would post that they got one :confused:

[MScottC]

I have to say to about half the folks on this forum... GROW UP. Nobody is dying from this. Obviously TiVo was overwhelmed. And yes, I'm bummed that I'm not setting up my S3 at this very moment. But with the exception of a those fools who scheduled CableCard installs based on a mechanical transfer of a large box from a shipping house to your home, nobody will actually lose any money on this deal. Quite frankly, I'm saving the $46 shipping fee, so I'm ahead. I've waited many years for this box, a few more days is not going to kill me.

[Thanatox]

Just wait! As soon as those Tivo 3 arrive and this place will be full of Cablecard Post Woes!

[Tivortex]

Where are all these new TiVo bashing one-post-wonders coming from ?

[Dssturbo1]

about expectations, when all these folks do get the S3 finally from tivo will there be delays and more frustrations getting them activated/transferred?

[jfh3]

about expectations, when all these folks do get the S3 finally from tivo will there be delays and more frustrations getting them activated/transferred?

I got mine activated and transfered lifetime in about a minute on the VIP number.

No waiting for the normal Tivo voice response unit, cheerful, friendly rep. Read both TSNs and credit card number back to me, told me that it would take 60 days for the service status to change between units on manage my account.

The absolute fastest, easiest call I've ever made to Tivo for anything.

[cheerdude]

Decided to get mine from Best Buy this evening; especially since I have the cable guy coming out tomorrow morning.

Not out of the box yet...

When I do get mine from TiVo, I'll decide them what to do.

[veto]

Where are all these new TiVo bashing one-post-wonders coming from ?

I guess I am now a two post wonder. A long time tivo user (evangelist) since the sony t60 days. have owned and upgraded many tivos over the years and have lurked on this board from time to time. I never felt compelled to post or register until this weeks frustrating experience trying to get good information regarding my HD tivo order.
I hope I will enjoy my best buy tivo when the cable guy show up next week after I scheduled and cancelled him twice based on mis-information from the "tivo store". I think this thread is evidence that even rabid fans will get upset if they are lied to.

[jeffrypennock]

Not to rub salt in the wound (and hoping that I'm not smeeking), but I had no trouble transferring lifetime service from my old S2 to an S3 which I bought at a retail store...yesterday afternoon.

[lasergecko]

Wow. I'm truly amazed by the amount of grown men acting like whiny third graders in this thread.

[SystemJinx]

I got mine activated and transfered lifetime in about a minute on the VIP number.

No waiting for the normal Tivo voice response unit, cheerful, friendly rep. Read both TSNs and credit card number back to me, told me that it would take 60 days for the service status to change between units on manage my account.

The absolute fastest, easiest call I've ever made to Tivo for anything.

Good to hear jfh3,

However the majority of people that ordered Tivos haven't had them shipped yet. I can't help but think the the phone wait will be extremely long when everyone who ordered one from the Tivo store will be trying to activate their machines at the same time.

[ingenue007]

i went to fry's to play with their demo tivo since mine isn't here.

[Aiken]

Wow. I'm truly amazed by the amount of grown men acting like whiny third graders in this thread.
And I'm truly amazed at how many people presume to tell others what they should and should not be concerned with. If the situation doesn't bother you, go find something else to do instead of trolling here to see if you can get a rise out of people who are already in a bad mood. That's more of a third-grade behavior than what you're pointing at.

[TheChadAZ]

I got an S3 at Fry's (Phoenix - the one on Thunderbird) on Thursday (they had at least 4 on the shelf at the time). I first went to Best Buy and asked the sales person and she said it would probably be at least two weeks before any of the BBs in Phoenix would have it in stock (she commented that Tivo wanted some sort of site exclusivity). I was worried that Fry's wouldn't have it in stock either after the disappointment at BB but I got a nice warm and fuzzy when I saw a guy in a Verizon shirt walk out of the store, as I was walking in, with an S3 under his arm.

I had also ordered an S3 from TiVo on Tuesday but I started to get worried that I wouldn't have it in time for my CableCard install appointment on Monday. I was just going to keep the one I got at Fry's sealed in the box only to be opened in a "just in case" scenario should the one from TiVo not arrive. After I got the "excessive orders' email I just went ahead and installed the one I got at Fry's.

Long story short (the real reason for this post) - I called first thing this morning at 7 am to check on the status of my order from TiVo. I spoke to a nice lady who pulled up my order and then told me that on her screen my order showed as back-ordered! I told her I was really only interested in cancelling the order at this point so she put me on hold again for several minutes and then came back and said she couldn't cancel my order because it had already shipped (so much for back-ordered huh?), I then specifically asked if it had shipped Thursday or today and she said Thursday. Well, its now 7:30 pm here in Phoenix and no UPS guy has graced my door so there is no way they shipped it Thursday (I paid for one day shipping). Either way, I may as well just refuse shipment, if and when it ever arrives, because the one from Fry's is already installed.

BTW - I already really like the S3 and I can't wait for my cable cards. The picture quality of the pre-recorded TiVo how-to videos was awesome (fixed 1080i via the hdmi cable).

[sonicboom]

For a bunch of tivo lovers you sure are emitting a lot of hate towards them.

If you really want to be supportive of the company, chill out. They'll get you your system as soon as they can.

[alee]

I'm certainly holding my breath waiting for the Series 3 to be released from TiVo's distribution channel. However, that said, I think a majority here would be a little less frustrated if enjoying the Series 3 wasn't a 2-step process.

When I bought my Series 1, and later my Series 2, it was a matter of unboxing it, running the guided setup and waiting a few hrs for the guide data to build out. Slightly delayed gratification -- I knew that sometime during that day, as long as I was patient enough, I was going to be enjoying the TiVo experience.

The Series 3 is a different beast. Even after you get your device, unless you're one of the rare few that live in an area that allows self-install or an OTA customer, you're at the mercy of the cable company. Get your S3 and wait anywhere between 1-3 weeks to have have cards installed before you get the proper $800 HD experience.

To make matters worse, cable companies are only just becoming saavy about these things, and most of us are finding that we're educating the cable companies.

1-3 weeks of waiting AFTER you get the device is a lot of time to sit on your hands before you can fully enjoy your $800 device (+service). Forum members here are in some senses TiVo's worst enemy. They know what they're in for and unlike your average consumer, are going to be proactive. Members here have been trying to predict dates not just to be the first on the block to have one, but also because they wanted to avoid that 1-3 week aggravation of waiting for the cable guy to come and do what seems like 15 min of work.

In the end, selling the Series 3 isn't like selling a Series 1 or Series 2. Delivery dates are extremely important because (unless you're an OTA customer), the device isn't at its potential until a 3rd party out of TiVo's control blesses their box. For me, all I want to know is if my S3 will come on Monday. I gambled on Tuesday of next week for my card installation, and having to reschedule my installation is only going to aggravate me. In the end, every day that S3 sits there without cards, I'm going to look at it as an $800 paperweight.

[Rob Helmerichs]

For a bunch of tivo lovers you sure are emitting a lot of hate towards them.

If you really want to be supportive of the company, chill out. They'll get you your system as soon as they can.
Maybe you don't mind being lied to. Maybe you even find it something worth supporting.

Some people don't. Not even by TiVo.

And as a lot of people have said over and over (but apparently you don't want to hear), it's not the delay that's making people angry. It's the way TiVo is lying about it. All we want is some good information. As I said before, being left hanging in the air is bad enough, but I can deal with it. Being left hanging in the air blindfolded pisses me off.

[TechDreamer]

I once had a post deleted by the mods because I said Tivo was lying... how times have changed.

[tivoknucklehead]

still no tracking number or clue if it shipped Friday

[lawilson2]

I've got a feeling that another email will be coming at off peak times (to avoid the calls) telling us the shipments are delayed. Even though I have an S3 already from Fry's, I'm still expecting a box that I'm going to send back. I was guaranteed in my notes to have a RMA label given to me at no charge (I have the confirmation number & name of person as a backup), so I'd rather do that than refuse the delivery.

It's still frustrating though because I'm not hanging around the house next week "hoping" for a delivery that may or may not have been delivered. I have never had anything shipped without me knowing when unless it came from overseas. They have a huge PR cleanup to do after this. There is no reason that my local fry's had these for sale since last Monday and the main company can't even get them out. 6 months of free service should be the minimum offered if they delay again by Monday.

[jsmee2000]

I have to say to about half the folks on this forum... GROW UP. Nobody is dying from this. Obviously TiVo was overwhelmed. And yes, I'm bummed that I'm not setting up my S3 at this very moment. But with the exception of a those fools who scheduled CableCard installs based on a mechanical transfer of a large box from a shipping house to your home, nobody will actually lose any money on this deal. Quite frankly, I'm saving the $46 shipping fee, so I'm ahead. I've waited many years for this box, a few more days is not going to kill me.

My only problem is that I ordered from the VIP/loyal customer page, like many people posting on this thread and there is nothing VIP about getting your Tivo order all messed up. Not to mention that everybody seems to be getting a different story regarding shipping. VIP people should get the red carpet treatment! Basically, everybody else buying it from big box retailer is getting the red carpet treatment and it makes many of us furious. In addition, all the different answers regarding shipping seems to make people irate as well. I think Tivo is better off not answering the calls and just put a message stating that they are overwhelmed with the demand of the S3 and that all the CSR are busy at this time to meet the demands. Doesn't that sound nice? If they would have done that this thread would have not passed page 3!

j

PS. Regardless of what happened...I will still enjoy my S3 but at the same time all remember that Tivo has bad business practices. All I can hope is that they learn from their mistakes if they want to stay alive. Which business wouldn't want to keep their "most loyal customers" happy?

[Gregor]

Maybe you don't mind being lied to. Maybe you even find it something worth supporting.

Some people don't. Not even by TiVo.

And as a lot of people have said over and over (but apparently you don't want to hear), it's not the delay that's making people angry. It's the way TiVo is lying about it. All we want is some good information. As I said before, being left hanging in the air is bad enough, but I can deal with it. Being left hanging in the air blindfolded pisses me off.

AMEN Brother!

Can I get another AMEN?

[montivette]

Dear TiVo Customer,

Thank you for your TiVo Store purchase. Unfortunately, due to excessive order volumes for the TiVo Series3 HD Digital Media Recorder, your shipment has been delayed. We will be refunding all shipping charges to your account. The credit should post to your account within 3-7 business days.

Please be assured we will be shipping your order no later than Friday, 9/15/06. You will receive a shipment confirmation email with the tracking information at that time. We sincerely apologize for any inconveniences this may have caused. In the meantime, if you have any further questions or concerns, please feel free to contact us at (877) 367-8486.

Best regards,

TiVo Customer Support

I am sure that I am unfounded in interpeting the e-mail above as stating the order would ship on Friday and we would receive an e-mail at that time. I take "at that time" to mean the e-mail will also be sent on Friday, when the order is shipped.

Saturday morning is now here, no e-mail, no shipment confirmation, and this thread contains no posts by anyone on forum who has received an e-mail stating their order has shipped from Tivo.

[Gerhard]

I flew back from CA last night to be here for my TiVo this morning. Imagine my mood now I read this!!!!

BTW I phoned TiVo yesterday and they confirmed mine would have shipped and I also got this E-mail. I could be wrong but I haven't seen anyone post other than they were told verbally it had shipped.

Has anyone got a shipping notification E-mail or received and actual TiVo?

This is exactly what happened with me... I ordered it on Tuesday on the Tivo website, and other than recieving and email indicating that my was charged for the S3, I've gotten no updates.

When I called, the guy told me he was reasonably sure it shipped. I did pay for overnight shipping when I ordered it. However, initally he couldn't tell that...

So, to say I'm unimpressed with Tivo at the moment, it an understatement.

They could have at least sent an email explaining the situation....

[Gerhard]

I have to say to about half the folks on this forum... GROW UP. Nobody is dying from this. Obviously TiVo was overwhelmed. And yes, I'm bummed that I'm not setting up my S3 at this very moment. But with the exception of a those fools who scheduled CableCard installs based on a mechanical transfer of a large box from a shipping house to your home, nobody will actually lose any money on this deal. Quite frankly, I'm saving the $46 shipping fee, so I'm ahead. I've waited many years for this box, a few more days is not going to kill me.

I've got new for you buddy... When I pay $850.00 for a Tivo, I EXPECT AND DEMAND the HIGHEST level of customer service.

PERIOD.

When bother's me more is that if they can't get off their butts and work of the customer server issues (i.e. timely notifications, order processing expectations, etc...) - the series 3 will fail to make in roads and Tivo will not be around.

...and that will piss all of us off futher.

I think everyone who's irritated have good reason to be.

If I purchased this unit and paid for overnight shipping (which I did), and Tivo TOLD me to expect a 3 day order processing lag, etc. etc., that whould be one thing. However, as of today, I've only recieved an email indicating that I was charged for it.

So, I'v been charged $850.00, but I've no indication that the unit had shipped, no update as to what the story is, and no one at Tivo knows what's going on either.

This is usually where I call American Express and claim fraud with lesser well known vendors...

[angel35]

AMEN Brother!

Can I get another AMEN?

AMEN :up:

[Rob Helmerichs]

Just out of curiosity, you folks who are telling those of us upset by this fiasco to calm down or grow up--did you order an S3 from TiVo.com? That is, do you have to stay at home all day, every day until it arrives because TiVo is apparently not sending out shipping notifications and tracking numbers, as the order process promised?

[lawilson2]

Just out of curiosity, you folks who are telling those of us upset by this fiasco to calm down or grow up--did you order an S3 from TiVo.com? That is, do you have to stay at home all day, every day until it arrives because TiVo is apparently not sending out shipping notifications and tracking numbers, as the order process promised?

And to add to that, another poster said that signature is not required. I happen to live in the lovely city of Chicago, and my house is DIRECTLY across the street from an urban high school. I give it 10 minutes tops to remain on my porch unguarded.

[jfh3]

I'm as big a Tivo fan as anybody, but the problem here is that Tivo (though their fullfillment vendor) set expectations and MISSED them not once (with the initial web site order info) not twice (the Thursday CSR calls "most are being shipped out today") but THREE times (the email).

I hate being stringed along and being told what people think I want to hear. In the long run, I'm much more forgiving when I know the truth up front.

Given that I had ordered a DT from tivo.com a couple months back and seen a shipping glitch (never got a confirmation email and got the shipping email almost a week after I got the package), perhaps I shouldn't have expected anything different.

I was a little disappointed about the "must buy from Tivo to use the transfer option" requirement, but was happy to let Tivo have the extra margin and pay (somewhat overpriced) overnight shipping to get the box in what amounted to three days.

Now, I'll end up returning or refusing the box, which is going to cost me more money or more hassle or both. It will certainly be an additional burden on Tivo. Not cool.

Tivo chose a fullfillment house that clearly doesn't have the ability to handle a product launch. I can't fathom why there was no message on the phone lines regarding Series 3 orders or shipments the second someone realized they were in over their heads.

The email was appreciated, but a PR disaster ("excessive orders"?), and now seems to be meaningless (I still haven't gotten a copy).

Many are clamoring for official word from Tivo employees - it would be nice, but I'd be surprised if we hear much more than we have already. Tivo is a publically traded company and I doubt they'll want to air dirty laundry in public. Maybe down the road we'll here "we've changed fullfillment companies", but who knows. If Tivo was working with the vendor up to the 12th to ensure everything was set and the vendor said, "yup, no problem", take it out on the vendor. If not, whoever was in charge at Tivo not only failed basic project management, but probably needs to fired or demoted.

[tunnelengineer]

I'm going to sum it up pretty quick:

Tivo, This is CRAP!

You need to explain the situation immediately.

[mserabian]

Well I'm on the line with the contact number right now. The voice stated I have at least a 45 minute wait to talk with someone! I guess they've got quite a number of people concerned about where there shipment is.

[lawilson2]

The email was appreciated, but a PR disaster ("excessive orders"?), and now seems to be meaningless (I still haven't gotten a copy).



Oh, I'm saving this email. It should go up on all the major tech blogs (engadget, CNET, etc). Looks like they had a pissed off CSR rep write that and no one proofed it , or if they did proof it, then that's truly how they feel, and it's very sad. I will make sure never to order from them again to avoid being "excessive."

[jshore]

"Your official hold time will be at least 35 minutes."


This is ridiculous. It's one thing to be overloaded with orders and to be in short supply. It's another to TAKE orders, promise delivery by a certain date, then promise ANOTHER ship date, and still have ZERO information. (Yes, I'm assuming that at the end of my 35 minute wait with Tivo CS, I will still have no info.)

I agree with everyone who expects a certain level of customer support when spending this amount of money. (Just had the exact opposite experience when ordering a new iMac from Apple - they underpromised and overdelivered every step of the way - shipping a few days ahead of schedule and basically sending an email with order #s, shipping contact info, etc.)

I'm not upset that my Tivo isn't here yet. I'm upset that they can't seem to even tell me when to expect it so someone can be home to accept delivery and prevent the box from being stolen off our front doorstep!

I am so jealous of whoever went to the Fry's here in Phoenix and got their S3! I was figuring if none of the Best Buys and Circuit Citys around here had them, neither would Fry's.

Oh, well, only 25 minutes to go to speak to a live agent who will no doubt have nothing new to tell me! Good times.

<Just got off the phone with CSR. She told me the unit shipped Friday, but when i asked for a shipping number, or even who was shipping it, she had no answers. She then put me on hold, and came back on and said my order HASN'T shipped and she has no idea when it will. Nice.">

[tunnelengineer]

My "friend" Isaac so graciously informed me that he did not even see an order on my account and couldn't find anything when giving him the order #. He thinks the database is messed up that's why they arent' showing. He said all orders we hopefully going out yesterday but it didn't happen. He said to "call back if I don't get it by the end of next week". Wow, this is extremely helpful. I paid for overnight shipping on an order from tuesday morning. How is this good service????

He seemed extrememly annoyed to have to take my call and didn't offer any apologies. I hope this genius isn't representative of all Tivo csr's. I may call back later today to see what lie they tell me next.

I swear, if tivo doesn't find a way to make this up to their "VIP's" (possible free or highly discounted lifetime transfers), There will be much bad press and letters written to all media outlets.

[mserabian]

Well - I'm done I found one in a Best Buy in Boston. I'm on my way to pick it up. I'll be refusing the order or returning it whenever it gets here.

[ronfl]

Ordered mine from tivo*com on Wed. at 9am. No emails or any notifications from TiVo yet.

[tivoknucklehead]

ordered Tusday morning, no shipping notification this morning so I ran to Best Buy at 10 am. They said they had none, but ,woah, they had 2 sitting on the shelf so I nabbed one. Called to do the lifetime transfer, no problem. I will set it up now and report back. i will return the other if it ever ships :)

[musicforme]

I'm not sure what options y'all are taking through the system, but I was on hold for less than 2 minutes.

I also spoke to Isaac. He said that it could be five days to ship from the time the order was placed. He said he didn't have any tracking information nor a way to cancel the order. He did confirm that a Tivo purchased at retail is able to receive the lifetime transfer.

He mentioned devices that aren't currently getting their updates will need to be escalated, but will get the transfer. Based on my phone number and e-mail address he was able to see that my Tivo is getting its updates.

I placed an order online at Best Buy since of the five in my area shows to have it in stock. I'll know in the next 45 minutes if they have it or not.

[SoBayJake]

My "friend" Isaac so graciously informed me that he did not even see an order on my account and couldn't find anything when giving him the order #. He thinks the database is messed up that's why they arent' showing.
He probably didn't check the "other" database that has the Series 3 orders. When I gave them my order number, she checked the wrong database, and said "it shipped...your tracking # is xxxx"...which I looked up...and was delivered back on January 10th!

[thezonie]

I got an S3 at Fry's (Phoenix - the one on Thunderbird) on Thursday

I got my S3 from the same Fry's on Thursday, and I also ordered one from Tivo on Tuesday morning. I chose ground shipping, so I haven't even received the "delay" e-mail.

My question is this: If the S3 delivery doesn't require a signature, can you still sonehow "refuse delivery" if they just drop it on your front porch, ring the bell and run back to their truck? If it's delivered UPS, can I take it back to my local UPS store and "refuse delivery" that way? Or will I still have to pay for shipping? :confused:

[SoBayJake]

I got my S3 from the same Fry's on Thursday, and I also ordered one from Tivo on Tuesday morning. I chose ground shipping, so I haven't even received the "delay" e-mail.

My question is this: If the S3 delivery doesn't require a signature, can you still sonehow "refuse delivery" if they just drop it on your front porch, ring the bell and run back to their truck? If it's delivered UPS, can I take it back to my local UPS store and "refuse delivery" that way? Or will I still have to pay for shipping? :confused:
I'm not sure about that, but you could always leave a note for the driver. Kind of hard tho without a tracking number, and there is no guarantee the box will say "Tivo" anywhere on it (it might, it might not).

I would *think* you can take it back to the store, since YOU never accepted it, the driver just left it for you. But then again, I'm probably wrong by applying common sense to something involving a corporation.

[Troy J B]

So, I'v been charged $850.00, but I've no indication that the unit had shipped, no update as to what the story is, and no one at Tivo knows what's going on either.

Have you actually been charged the $850? On my Visa it shows as authorized (maybe twice, but that might be a result of me putting the CCV wrong the 1st time), but it does not show the transaction as posted.

Troy

[Gregor]

If it comes UPS, you should be able to take it back to UPS telling them you are refusing delivery.

[lawilson2]

Here's the weird thing: The TIVO charge was removed from my bank account. No tax, no Tivo, etc. I wonder if they cancelled my order all together. That certainly would make things easier for me since I have one already, but it's still interesting. Check your online bank accounts to see.

[thezonie]

If it comes UPS, you should be able to take it back to UPS telling them you are refusing delivery.

Who knows ... With the speed at which they're getting things shipped they might very well be sending things Pony Express. :rolleyes:

Hopefully you can refuse delivery by returning a UPS-delivered package to a UPS Store and a FedEx-delivered package to a FedEx-Kinkos.

[PsiNormal]

Interesting. I made my order on Tues at 10:00 AM EDT and I haven't had a charge or a hold placed on my credit card yet.

[Rob Helmerichs]

So, time for another recap. The order form said that items ordered on Tuesday would be shipped by Thursday. We don't know if a single S3 has shipped yet. TiVo apparently doesn't know if a single S3 has shipped yet. A CSR says all the Tuesday orders were shipped on Thursday. A CSR says 1000 units shipped on Thursday. A CSR says units started shipping on Friday. A CSR says they haven't started shipping yet. Ergo, at least 3 out of 4 CSR reps are lying. There is still no way to know whether a particular customer's unit has shipped, how it was or will be shipped, and when it will arrive. A CSR says that signatures will not be required; therefore, assuming this one is telling the truth, if we want to make sure we get our S3 instead of having it stolen from our doorstep, we have to stay home until it arrives. Which, a CSR says, might be as much as a week. (If it's more than that, we should call them.)

May I humbly suggest that the executive at TiVo responsible for implementing this roll-out be fired?

[jfh3]

So, time for another recap. The order form said that items ordered on Tuesday would be shipped by Thursday. We don't know if a single S3 has shipped yet. TiVo apparently doesn't know if a single S3 has shipped yet. A CSR says all the Tuesday orders were shipped on Thursday. A CSR says 1000 units shipped on Thursday. A CSR says units started shipping on Friday. A CSR says they haven't started shipping yet. Ergo, at least 3 out of 4 CSR reps are lying. There is still no way to know whether a particular customer's unit has shipped, how it was or will be shipped, and when it will arrive. A CSR says that signatures will not be required; therefore, assuming this one is telling the truth, if we want to make sure we get our S3 instead of having it stolen from our doorstep, we have to stay home until it arrives. Which, a CSR says, might be as much as a week. (If it's more than that, we should call them.)

May I humbly suggest that the executive at TiVo responsible for implementing this roll-out be fired?


That about sums it up, except that you forgot "if you call to ask about your order, you will get told it shiped yesterday. If you ask for a tracking number, they will come back and tell you it hasn't shipped yet."

(I've seen multiple variations of this one, including my own experience).

[bsather]

Interesting. I made my order on Tues at 10:00 AM EDT and I haven't had a charge or a hold placed on my credit card yet.

I ordered Tuesday at 9:09 AM EDT and the pre-auth went thru on my credit card.

[tivoknucklehead]

setup on this thing was a snap, of course my cablecard appt. isn't till Monday. Very nice so far, currently d/ling data

[ZeoTiVo]

Back about 2 months ago I ordered a DT off that MOPS deal and it shipped right out with all the tracking emails and so forth. So in general TiVo had a shipping procedure in place that worked.

Now it seems that they just said yea to any S3 order. They should have figured out a number of orders they could handle before Tuesday and tracked the number of orders closely and then at that number start tellng people either over the phone or on the web site that the stock was low or whatever and that the order would be a week or so to get shipped.


What has happened instead just plain sucks and is costing TiVo a lot of money and customer satisfaction. Someone did not have a good plan made to execute on this product release. If it was me I would be pulling out the cardboard boxes to pack my office stuff in.

[Gerhard]

FYI: I did send a private message to TivoPony mentioning all of this and pointing out this thread.

I also mentioned that you only get one chance to make a good impression...

[Welshdog]

This may not be possible for everyone, but I always have things shipped to my work or my wife's work address. We don't want things sitting on the stoop either and if a sig is required somebody will sign for it. :)

[laserguns]

i submitted to engadget

[derekcbart]

Well, it's getting worse now.

I received an email from TiVo on Thursday saying that my S3 would ship no later than Friday and I just called them (it's Saturday) to check on its status and it hasn't shipped yet. The rep said that some units might not get shipped for up to five days from the order date. TWC is coming on Tuesday to install the CableCARDs. The rep said that he agreed that the VIPs were not being treated fairly and that I could purchase the S3 from a retailer and transfer the lifetime agreement without any problems. I asked if there was any chance on the people who ordered through the VIP would get a break on the cost of the lifetime transfer and he said probably not, but that there has been a lot of discussion as to what to do regarding the issue of changing the lifetime transfer terms.

Ugh.

(Note - I posted this same reply in the VIP thread.)

[montivette]

I submitted a link to this thread and synopsis to to DLTV (Digital Life TV Podcast.)

It will be good for other consumers if we can get some media to spead the word to avoid purchasing items directly from Tivo.com due to their inability to process, ship, and track orders in a timely or accurate manner, and failure to adhere to the shipping time frames which they have stated.

And before somebody posts it again, I know it is only a couple extra days, blah, blah, we should all just chill out, blah, blah, poor TiVo there so overwhelmed with excessive orders, etc, etc.

[IdecideTV]

It is my first post! In my mind, we can create a software better than tivo does as a community! and being the first competitor to tivo instead of relying on TIVO!

I was following tivos offering since I got my own "tivo series 2" 2 yrs back. It is really amazing, no one can beat the tivo's usability feature. ( sony or panasonic or anyothers even microsoft) thats why we all love tivo, the problem I see by reading all the post is that, whoever is being a tivo member already, meaning using tivo already knows the value of tivo. Watch tv whenever and whatever you want! So when series 3 is announced or even before it is anounced tivo users were thinking about HD recording. But TIVO is infact late to offer HDTIVO and bad in shipping and satisfying their customer. So instead of complaining and relying on TIVO we should create some sort of open source linux based TIVO to beat tivo, it is not that hard. Bunch of 100 some active tivo software professional can create a tivo like open source software better than tivo. I know Myth TV out there but it is not good as TIVO softare

I am so frustrated, I ordered my TIVO "Series 3" Tuesday morning 10: 00 AM EST, but still I haven't got mine, just reading all the post to see whats happening! but it is too annoying!

thannks
Me

expecting your feedback.

[ljg]

Just a freaking email update, we shipped, we didn't ship, we will ship, we can't ship something other than your unit will ship no later than Thursday and you will get an email confirmation than silence

[jfh3]

I submitted a link to this thread and synopsis to to DLTV (Digital Life TV Podcast.)

It will be good for other consumers if we can get some media to spead the word to avoid purchasing items directly from Tivo.com due to their inability to process, ship, and track orders in a timely or accurate manner, and failure to adhere to the shipping time frames which they have stated.

And before somebody posts it again, I know it is only a couple extra days, blah, blah, we should all just chill out, blah, blah, poor TiVo there so overwhelmed with excessive orders, etc, etc.

What the h*ll good does this do ANYONE?

Why would you want to deliberately bring bad press to Tivo?

:down: :down: :down:

[laserguns]

I just spoke to a csr named Cal who told me that it SHOULD have shipped out Friday. I asked if there was a direct number or anyway to contact the shipping dept and he said the only way was through some sort of hierarchial email process that could currently take up to 4-5 days. Likely BS.

SO apparantly the people who ship the Tivo units are locked in a basement somewhere with no phones. The only thing down there is some sort of conveyor belt that takes things up to the first floor. Is it possible that everyone in the shipping dept has died and no one knows yet?

[laserguns]

What the h*ll good does this do ANYONE?

Why would you want to deliberately bring bad press to Tivo?

:down: :down: :down:

OMG. WHY? It makes Tivo have to fess up to their mistake. I would never let my friends drive drunk. Just like I would never let them order anything from TiVo.com

[bsather]

Just a freaking email update, we shipped, we didn't ship, we will ship, we can't ship something other than your unit will ship no later than Thursday and you will get an email confirmation than silence

Maybe for $999 we would have all that. ;)

[bsather]

I just spoke to a csr named Cal who told me that it SHOULD have shipped out Friday. I asked if there was a direct number or anyway to contact the shipping dept and he said the only way was through some sort of hierarchial email process that could currently take up to 4-5 days. Likely BS.

SO apparantly the people who ship the Tivo units are locked in a basement somewhere with no phones. The only thing down there is some sort of conveyor belt that takes things up to the first floor. Is it possible that everyone in the shipping dept has died and no one knows yet?

That was funny..thank you!!! Maybe the cable companies got together and sent a team of ninjas to take them out.