Official Time Warner Cable Thread

[Liza]

You didn't say if the channels being searched for were digital or analog.
And whether her service was digital.
If analog then they started blocking the old analog channels
In my area all digital customers also get the old analog channels.
If there is no cable card the digital non-switched and non-encrypted would show up with the digital frequency instead of the cable channel number and there would be no tivo guide information.

I should say that I'm going on second-hand information, from people that are not comfortable with technology, so I can't be certain of the accuracy.

Her service is digital. As far as I know, all channels were gone. If they did a system reset, they could get some channels temporarily, but they would be gone again within a day or less.

There were definitely no cable cards. I find this part confusing. I haven't had Tivo myself for a few years (:(), but IIRC, a part of the setup asks you to identify channels by the appropriate cable number. I think they did this with the as part of the reset, and thought the channel numbers were the correct cable numbers.

They told me Tivo could still record, but I'm wondering if what they were actually doing was playing back previous recordings.

They haven't gotten the TA yet, so no new info here.

[dlfl]

Liza,

For digital cable the TiVo definitely needs CableCARD(s), preferably one m-card, or two s-cards. If TWC KSK has implemented Switched Digital Video (SDV) they will also need a Tuning Adapter to get the SDV channels, which may include a large portion of the HD channels.

It's hard to find out whether a cable service uses SDV because only TiVo customers ever care about that so their support people don't get that question very often, if ever. Sometimes their website will tell this. I went to what I think is the correct website and could not find anything definite about SDV, which doesn't prove anything. However **this web page** (http://www.timewarnercable.com/kansascity/support/policies/cablecard.html) has an email link. You might try sending an email asking if they are using Switched Digital Video (SDV) channels. Actually if they will give you a TA, either by bringing it with the CableCARD(s) or letting you pick it up, that pretty much confirms they are using SDV. The TA is free and easy to install (but not for everyone).

Some systems broadcast both analog and digital cable simultaneously. If you don't have CableCARD, you can tune the analog channels. That may be what they were receiving and maybe TWC recently stopped simulcasting the analogs. They also broadcast "Clear QAM" versions of local broadcast stations. These are digital signals that you can get without a CableCARD because they are clear -- i.e., not encrypted. These will tune with channel numbers like 7-1 (or 7.1), and most will be HD. However TiVo guide data has never included Clear QAM channels so you can't get guide data for them or set up season passes.

Setting up a TiVo with CableCARD and TA can be challenging for a tech-oriented person working on site. So good luck!

[squiddohio]

It is very hard to determine which channels are SDV. I have never found a posted list, nor has anyone on the phone at TW either known or even known where this information is located. The same goes for the techs who come to the house. Nobody knows and nobody seems to care.
Twice I have received a letter (sent to cable card users) from TW indicating that a TA is available for the SDV stations, and this letter will list them, and the effective date. However, by the time the effective date rolls around, it is out of date, reflecting what one phone tech told me: they change those all the time, and add new ones, etc, so frequently that we can't keep up with them.
Surely somewhere inside TW there is a list, but it is not widely circulated. It's virtually secret. And even if you had it, accuracy would not be guaranteed for more than a week or two.

[pdm]

Is it just me or are some time warner HD channels so low bit rate it looks like watching a poor quality youtube video? I'm watching Superman right now on AMC HD, and the video quality is terrible, especially if there is much motion or detail. We notice this on TLC HD also, very splotchy and digital compression artifacts.

[SCSIRAID]

It is very hard to determine which channels are SDV. I have never found a posted list, nor has anyone on the phone at TW either known or even known where this information is located. The same goes for the techs who come to the house. Nobody knows and nobody seems to care.
Twice I have received a letter (sent to cable card users) from TW indicating that a TA is available for the SDV stations, and this letter will list them, and the effective date. However, by the time the effective date rolls around, it is out of date, reflecting what one phone tech told me: they change those all the time, and add new ones, etc, so frequently that we can't keep up with them.
Surely somewhere inside TW there is a list, but it is not widely circulated. It's virtually secret. And even if you had it, accuracy would not be guaranteed for more than a week or two.

Actually, there is a pretty east way to determine what is SDV. Just unplug the TA USB and then surf thru all the channels... the ones that you cannot get are SDV.

[squiddohio]

That does not work because I don't subscribe to all the "packages," so I have to determine if the channels I do not get are part of my subscription or not. What would be nice would be if TW posted a list on its web page, and kept it up to date.

[Grumock]

That does not work because I don't subscribe to all the "packages," so I have to determine if the channels I do not get are part of my subscription or not. What would be nice would be if TW posted a list on its web page, and kept it up to date.

right but if you go to a channel & want to know if it is SDV the easy way to tell is pull the USB & it will go out.

[BruceShultes]

right but if you go to a channel & want to know if it is SDV the easy way to tell is pull the USB & it will go out.

Just remember that is only good information until TW changes the SDV channels in your area again.

[Grumock]

Just remember that is only good information until TW changes the SDV channels in your area again.

You are 100% correct, & if I'm not totally mistaken, they add more on a weekly basis.

[mercurial]

So I'm still having the issue where my TWC STBs (for the S2DT TiVos) won't get certain SDV channels with any success (primarily Boomerang and BBC America). They get recordings of the the "Channel Not Available" message. If I try manually, I can hit "A" over and over but it never comes in. I can go to a S3 or THD box and it will tune but the STB still won't bring it in. (This of course tends to screw up TWO recordings since the STB times out to the "Press Any Key To Continue" screen so the next tune looses the first digit. I've tried to work around this by creating a couple of dummy manual recordings each day just to make sure the STB gets moved off of those channels.)

I called TWC and they resent hits a couple of times and the STBs started working and then stopped again less than 24hrs later.

Then on Sunday I had put on the Scooby-Doo movie marathon on Toon HD but about 20 minutes into the show, the video froze and after about 30s, I did the channel +/- thing to see what was going on and got the channel unavailable message - a quick spot check showed about the same thing on every SDV channel I tried.

Called TWC and the lady really didn't try to do anything (I think she saw I am averaging call about once a month or less at this rate with issues and freaked out). We scheduled a truck roll for Tuesday and the guy is supposed to come out with new STBs to swap them out and to "make sure the cable cards are properly paired" to fix the issue. :rolleyes: We'll see.

After I got off the call, a power cycle of the TA brought back the channels (this time). And it's been good since.

So anyone have any idea of something I should have them look at? Or is there a more competent person in TWC I can reach out to? I'm at my wits end - TV shouldn't be this much work.

[SteadyEddieNYC]

Hi _ I have a duel cable card in my series 3 dvr- how is this change going to affect me? tia-

[pL86]

NYC users got letters yesterday saying we can pick up tuning adapters starting on June 7 with SDV set to go on June 15. For those in other areas who have already gone through this, did you have to wait until the day of the switchover to install the adapter or were you able to install it prior to D Day without disrupting service? And is there any lag in tuning to a new channel with SDV? I hate to have recordings miss even a few seconds at the beginning so I'm just wondering if I need to add a minute to start times from now on.

Any answers as well as other hints and tips on what to expect is appreciated. Verizon FIOS is supposed to wire my building this summer and although they don't carry some HD channels I do watch, I suspect this SDV will be aggravating enough that I will switch as soon as I can. Until then, persevere.

[dlfl]

........is there any lag in tuning to a new channel with SDV? I hate to have recordings miss even a few seconds at the beginning so I'm just wondering if I need to add a minute to start times from now on.

Any answers as well as other hints and tips on what to expect is appreciated. Verizon FIOS is supposed to wire my building this summer and although they don't carry some HD channels I do watch, I suspect this SDV will be aggravating enough that I will switch as soon as I can. Until then, persevere.
There is an old and well known (including to TiVo) problem that TA's sometimes fail to tune a channel on the first try. TiVo even published a work-around for this on **one of their support pages** (http://support.tivo.com/app/answers/detail/a_id/148/kw/tuning%20adapter%20troubleshooting/r_id/100041) (tune away and then back, once or twice). Obviously this doesn't work for scheduled recordings since it requires operator intervention. I lose several recordings a week (TWC SW Ohio).

When I went searching for the TiVo link given above, I found the tuning failure work-around had been removed and it now states:
As of today, there are no known issues with Tuning Adapters and Premiere/XL, TiVo HD/XL, and Series3 HD DVRs :eek:
That's not true! -- I know this from my own experience and other posters on this forum.

Note this is not the expected occasional SDV "channel temporarily not available" situation. For these tuning failures that message doesn't appear, and unless you do something it will just sit there forever with blank video and no audio. DVR Diagnostics for the channel sometimes will indicate no program lock or no signal lock, and the Recording History in the To Do List will state the program wasn't recorded because the video signal was not available.

Perhaps just an interesting coincidence but the referenced TiVo support page was changed after I recently sent a PM to a certain TiVo employee who reads this forum in which I referenced the page and asked if there was a possibility of a software fix to implement tuning retries automatically. :confused:

[m_jonis]

There is an old and well known (including to TiVo) problem that TA's sometimes fail to tune a channel on the first try. TiVo even published a work-around for this on **one of their support pages** (http://support.tivo.com/app/answers/detail/a_id/148/kw/tuning%20adapter%20troubleshooting/r_id/100041) (tune away and then back, once or twice). Obviously this doesn't work for scheduled recordings since it requires operator intervention. I lose several recordings a week (TWC SW Ohio).

When I went searching for the TiVo link given above, I found the tuning failure work-around had been removed and it now states:
:eek:
That's not true! -- I know this from my own experience and other posters on this forum.

Note this is not the expected occasional SDV "channel temporarily not available" situation. For these tuning failures that message doesn't appear, and unless you do something it will just sit there forever with blank video and no audio. DVR Diagnostics for the channel sometimes will indicate no program lock or no signal lock, and the Recording History in the To Do List will state the program wasn't recorded because the video signal was not available.

Perhaps just an interesting coincidence but the referenced TiVo support page was changed after I recently sent a PM to a certain TiVo employee who reads this forum in which I referenced the page and asked if there was a possibility of a software fix to implement tuning retries automatically. :confused:

Yes, I agree. Even with 11.0g and the Cisco TA, my TivoHD still gets the SDV "blank" channel until I use that manual workaround.

[pL86]

Thanks for your responses. What percentage of your total recording would you say is "several times a week"? And can you shed sone light on my other questions about installing the adapter prior to SDV being launched and whether there is lag when the adapter does tune into a channel without any problems. I may be away on launch day so I'd like to know if I can preinstall the adapter do I don't miss recording.

Not looking forward to this at all.

[dlfl]

Thanks for your responses. What percentage of your total recording would you say is "several times a week"? And can you shed sone light on my other questions about installing the adapter prior to SDV being launched and whether there is lag when the adapter does tune into a channel without any problems. I may be away on launch day so I'd like to know if I can preinstall the adapter do I don't miss recording.

Not looking forward to this at all.
My system had SDV long before I got my HD, CableCARDs and TA so I don't know about installing the TA prior to SDV. My impression is tuning with the TA does have a second or two additional lag time, and it seems to vary from time to time. I think a long range plan to switch to FIOS is a good idea -- wish I had that choice.

[dlfl]

Thanks for your responses. What percentage of your total recording would you say is "several times a week"? ............

Just realized I didn't respond to this. I would say about 10%, however it seems to occur mainly on two specific channels. What I can imagine happening is:

There is some delay between the TiVo requesting a channel frequency from the Cable Co's SDV system and getting the response. In some cases that delay is too long for the TiVo to handle so it mis-tunes the channel. Thus the TiVo software needs to be modified to handle longer delays, or to retry the tuning.

This may be way out in left field. Wouldn't it be nice if someone from TiVo would comment on the correct description of the problem?

I wonder if the Premiere TiVo's have this problem?

[SCSIRAID]

Just realized I didn't respond to this. I would say about 10%, however it seems to occur mainly on two specific channels. What I can imagine happening is:

There is some delay between the TiVo requesting a channel frequency from the Cable Co's SDV system and getting the response. In some cases that delay is too long for the TiVo to handle so it mis-tunes the channel. Thus the TiVo software needs to be modified to handle longer delays, or to retry the tuning.

This may be way out in left field. Wouldn't it be nice if someone from TiVo would comment on the correct description of the problem?

I wonder if the Premiere TiVo's have this problem?

Are you able to catch one of these failed recordings 'red handed'... i.e. while the recording (of nothing) is going on? Does the recording log show 'not recorded because video signal not available'? There are a couple things that can be checked while the recording is going on. I would love to see if what you are seeing is the same thing I am seeing. Im building my 'evidence' file :D

Oh... and relative to Premiere... my friends Premiere does the same thing my S3 does. The SDV Session info (frequency) doesnt match what TiVo tuner is tuned to. That yields Program Lock = NO because the Transport Stream on that frequency doesnt contain the program we are trying to tune.

If you catch one... I would love to see pics of the DVR Diags screens and the TA Diags - SDV SESSION INFO (2 pages). I bet you will see the same thing I do. Unfortunately, I dont see a way to determine whose 'fault' it is... TA or TiVo. However, TiVo could easily fix it... Just detect 10 sec of Program Lock = NO and do a simple retune... it should be that simple.

[dlfl]

Are you able to catch one of these failed recordings 'red handed'... i.e. while the recording (of nothing) is going on? Does the recording log show 'not recorded because video signal not available'? There are a couple things that can be checked while the recording is going on. I would love to see if what you are seeing is the same thing I am seeing. Im building my 'evidence' file :D
I caught one just recently. The recording log stated what you said. The program lock and tuning lock were "No". However, I've had other cases where it recorded the full scheduled program length with blank video and audio. In those cases I didn't catch it in the act, so don't know what DVR Diagnostics said.

Let me know what specific DVR Diagnostic info you want for the next time I catch one.

EDIT: I will try to get screen photos as you request.

[mercurial]

So I'm still having the issue where my TWC STBs (for the S2DT TiVos) won't get certain SDV channels with any success (primarily Boomerang and BBC America). They get recordings of the the "Channel Not Available" message. If I try manually, I can hit "A" over and over but it never comes in. I can go to a S3 or THD box and it will tune but the STB still won't bring it in. (This of course tends to screw up TWO recordings since the STB times out to the "Press Any Key To Continue" screen so the next tune looses the first digit. I've tried to work around this by creating a couple of dummy manual recordings each day just to make sure the STB gets moved off of those channels.)

I called TWC and they resent hits a couple of times and the STBs started working and then stopped again less than 24hrs later.

Then on Sunday I had put on the Scooby-Doo movie marathon on Toon HD but about 20 minutes into the show, the video froze and after about 30s, I did the channel +/- thing to see what was going on and got the channel unavailable message - a quick spot check showed about the same thing on every SDV channel I tried.

Called TWC and the lady really didn't try to do anything (I think she saw I am averaging call about once a month or less at this rate with issues and freaked out). We scheduled a truck roll for Tuesday and the guy is supposed to come out with new STBs to swap them out and to "make sure the cable cards are properly paired" to fix the issue. :rolleyes: We'll see.

After I got off the call, a power cycle of the TA brought back the channels (this time). And it's been good since.

So anyone have any idea of something I should have them look at? Or is there a more competent person in TWC I can reach out to? I'm at my wits end - TV shouldn't be this much work.


Just to follow up, the TWC Supervisor and Tech showed up and basically worked from the street to the house checking and cleaning up the wiring connections. Then they replaced their old splitter with a new 9-way balancing splitter. That pretty much has cleared things up. I haven't seen a single glitch in over a week. Interesting the every other tech had said the signal levels were fine when they'd run checks (and even the diags on the TiVo's had looked in line with ranges posted here). I'm keeping my fingers crossed. I still have issues with the POS Panasonic STBs just plain missing an IR command now and then (I think even when they don't go to the "Press Any Key To Continue" screen, they still "go to sleep" a little and can't respond to the first digit sent in a channel change - too bad they won't take 4-digit channel numbers since that would fix that as loosing the leading zero wouldn't matter).

[SCSIRAID]

Just to follow up, the TWC Supervisor and Tech showed up and basically worked from the street to the house checking and cleaning up the wiring connections. Then they replaced their old splitter with a new 9-way balancing splitter. That pretty much has cleared things up. I haven't seen a single glitch in over a week. Interesting the every other tech had said the signal levels were fine when they'd run checks (and even the diags on the TiVo's had looked in line with ranges posted here). I'm keeping my fingers crossed. I still have issues with the POS Panasonic STBs just plain missing an IR command now and then (I think even when they don't go to the "Press Any Key To Continue" screen, they still "go to sleep" a little and can't respond to the first digit sent in a channel change - too bad they won't take 4-digit channel numbers since that would fix that as loosing the leading zero wouldn't matter).

Glad to hear they got you straigtened up.

Is this the amp they used?

http://www.evolutionbb.com/ebb/assets/files/spec_sheets/EvolutionEntrySeries_2.pdf

[mercurial]

Yep. I couldn't remember the name of it until you posted or I would have mentioned it. The tech was surprised when the supervisor said to install one AND had several on his truck. I guess that's another perk of being a supervisor along with actually being able to get cable cards.

And come to think of it, there was ONE glitch. One night I was watching SciHD and then headed up to bed. When I turned the TV on in the bedroom, I couldn't get anything on that channel - it was black. I tried the various TA mis-tune fixes (switching tuners, tuning up and down, etc.) and no luck. It wasn't a SDV issue since I never got the channel unavailable banner. But it was during the first batch of t-storms we got and our power had just flickered (this TiVo/SA are on a UPS) so I had to wonder if something upstream might have had a hickup with a storm. Every other SDV channel I could think of in the 200's came in so I put on Discovery HD for background noise and went to sleep. Everything was fine in the morning.

[Cainebj]

According to a legal notice, TWC NYC will be moving a ton of channels to SDV so subscribers in that area will now need the dreaded TA.

Can any other TWC subscribers from other parts of the country who have already been through this dreaded SDV/TA process comment on whether it was a simple process or a huge pain in the @%&? um I mean neck...

Do you need any additional cables other than whatever TWC gives you when you pick up the TA? thanks.

[SCSIRAID]

Can any other TWC subscribers from other parts of the country who have already been through this dreaded SDV/TA process comment on whether it was a simple process or a huge pain in the @%&? um I mean neck...

Do you need any additional cables other than whatever TWC gives you when you pick up the TA? thanks.

Here, all the needed cables were provided by TWC. The coax that went between the TA and the TiVo was poor quality and many of us didnt use it. However, I heard that TWC improved this cable to eliminate this problem. TA's have been relatively painless for me. Some areas of the country are having some issues though... reboots, losing authorization etc.

[SCSIRAID]

Yep. I couldn't remember the name of it until you posted or I would have mentioned it. The tech was surprised when the supervisor said to install one AND had several on his truck. I guess that's another perk of being a supervisor along with actually being able to get cable cards.

And come to think of it, there was ONE glitch. One night I was watching SciHD and then headed up to bed. When I turned the TV on in the bedroom, I couldn't get anything on that channel - it was black. I tried the various TA mis-tune fixes (switching tuners, tuning up and down, etc.) and no luck. It wasn't a SDV issue since I never got the channel unavailable banner. But it was during the first batch of t-storms we got and our power had just flickered (this TiVo/SA are on a UPS) so I had to wonder if something upstream might have had a hickup with a storm. Every other SDV channel I could think of in the 200's came in so I put on Discovery HD for background noise and went to sleep. Everything was fine in the morning.

They gave me one of the 4 port versions to play with back when I was fighting the SDV pixelation issue. I never used it. The 9 port is sweet.. unity gain upstream and downstream.

Sounds like the channel you were trying to tune may have dropped offline...

[Stormspace]

Can any other TWC subscribers from other parts of the country who have already been through this dreaded SDV/TA process comment on whether it was a simple process or a huge pain in the @%&? um I mean neck...

Do you need any additional cables other than whatever TWC gives you when you pick up the TA? thanks.

It may be different for you, but shortly after deploying TA's in our area TWC started copy protecting everything but locals. I'm all SD now as a result since I value MRV more than HD.

[tubby]

Didn't see this when I did my last post. Sorry - check out my issue:

Time Warner Cable apparently doesn't let you pay advertised rates if you DON'T take and pay for their standard cable box equipment (ie, if you are a Tivo user). And it took 8 grueling hours of technician and customer service and my own time to figure this out.

I am ready to pull my hair out. Help me out, fellow Tivo lovers!

I can't link to my full story on my blog because I'm a bit of a new user in the forum - but it's pooptalk dot wordpress dot com.

Please don't hold it against me, mods, this is a serious issue!

[Welshdog]

Well TWC Austin has finally joined the rest of their evil brethren and they have officially killed the QAM OTA channels in the Tivo programming data. All three of my Tivo have a message today telling me that 9 channels in the 1500 range have been deleted. All were QAM versions of the local OTA channels. This is not as big a deal as it could have been, because the channels have not worked for over a year. Back then TWC did something at their headend that killed the signal on these channels. All of our season passes were built on the QAMs because I did not have a good antenna at the time and they were reliable. We came home one night to find all of our HD shows were not recorded. The PGD was still there, but only a black screen instead of picture was displayed. I contacted Tivo and they did nothing. I contacted TWC and they said it was Tivo.

I guess TWC finally got around to notifying Tivo that the channels were dead. It's too bad really, it was very convenient and the picture quality was really good.

Oh well, little guy loses again.

[notting]

Time Warner Cable apparently doesn't let you pay advertised rates if you DON'T take and pay for their standard cable box equipment (ie, if you are a Tivo user). And it took 8 grueling hours of technician and customer service and my own time to figure this out.


While I'm neither in NYC, nor on the exact same sort of plan you are... I have one of their advertised rates, without the need for a cable box. Of course, given that each of their various regional operations run differently, this may not be able to help you much.

[dlfl]

Are you able to catch one of these failed recordings 'red handed'... i.e. while the recording (of nothing) is going on? Does the recording log show 'not recorded because video signal not available'? There are a couple things that can be checked while the recording is going on. I would love to see if what you are seeing is the same thing I am seeing. Im building my 'evidence' file :D
.......
.... However, TiVo could easily fix it... Just detect 10 sec of Program Lock = NO and do a simple retune... it should be that simple.
I just had a tuning failure on an SDV channel -- not a recording failure, just failure to tune manually. All tuner diags were good except no Signal or Program locks. The frequency assigned in Tuning Adapter Diagnostics, Session Info matched the frequency in DVR diagnositics. It took two manual re-tunes to bring it in. I forgot to check PID's. Are there PID's in the TA diagnostics that can be compared to those in DVR Diagnostics?

[Stormspace]

Can any other TWC subscribers from other parts of the country who have already been through this dreaded SDV/TA process comment on whether it was a simple process or a huge pain in the @%&? um I mean neck...

Do you need any additional cables other than whatever TWC gives you when you pick up the TA? thanks.
It took week and half and four truck rolls to get mine working all to be ditched because TWC started copy protecting everything and TiVo was too slow fixing it's bugs for me to get any real use from them via mrv.

[dlfl]

Are you able to catch one of these failed recordings 'red handed'... i.e. while the recording (of nothing) is going on? Does the recording log show 'not recorded because video signal not available'? There are a couple things that can be checked while the recording is going on. I would love to see if what you are seeing is the same thing I am seeing. Im building my 'evidence' file :D

Oh... and relative to Premiere... my friends Premiere does the same thing my S3 does. The SDV Session info (frequency) doesnt match what TiVo tuner is tuned to. That yields Program Lock = NO because the Transport Stream on that frequency doesnt contain the program we are trying to tune.

If you catch one... I would love to see pics of the DVR Diags screens and the TA Diags - SDV SESSION INFO (2 pages). I bet you will see the same thing I do. Unfortunately, I dont see a way to determine whose 'fault' it is... TA or TiVo. However, TiVo could easily fix it... Just detect 10 sec of Program Lock = NO and do a simple retune... it should be that simple.
I caught one in the act tonight but didn't have time to get pics before the recording time ended. It was recording blank video, program and signal lock were NO, no PID's, and the SDV frequencies for the affected tuner in DVR and TA diagnostics did not agree. The recording history said it failed because of no video signal.

For whatever reason, this hasn't been happening as often for the last week or two, but I will catch another one and get the pics eventually. Since Premiers have the same problem, TiVo may have more incentive to fix it.

[SCSIRAID]

I caught one in the act tonight but didn't have time to get pics before the recording time ended. It was recording blank video, program and signal lock were NO, no PID's, and the SDV frequencies for the affected tuner in DVR and TA diagnostics did not agree. The recording history said it failed because of no video signal.

For whatever reason, this hasn't been happening as often for the last week or two, but I will catch another one and get the pics eventually. Since Premiers have the same problem, TiVo may have more incentive to fix it.

Yup.... same as I get. I wish I had a USB analyzer so I could tell whether it was the TA or TiVo that messed up.

Was this an S3 or THD?

[dlfl]

...........Was this an S3 or THD?
THD

[dlfl]

...........If you catch one... I would love to see pics of the DVR Diags screens and the TA Diags - SDV SESSION INFO (2 pages). I bet you will see the same thing I do. Unfortunately, I dont see a way to determine whose 'fault' it is... TA or TiVo. However, TiVo could easily fix it... Just detect 10 sec of Program Lock = NO and do a simple retune... it should be that simple.
Got one! Attached 2 pages of DVR Diagnostics and 1 page of TA Session Info for the channel in question. The other tuner was on an OTA channel so it was easy to eliminate the diagnostic pages for that channel. Couldn't get a sharp pic of the TA page but it's legible.

Again the TA and Tuner frequencies were different.

EDIT: Again the Recording History said not recorded because no video signal.
Also, after the recording time was over the channel successfully tuned -- it appears that each start/stop of a scheduled recording involves a retune, even if a tuner is already sitting on the desired channel. At that time both the tuner and TA frequency were 579 MHz, i.e., what the TA was reading during the failed recording. This suggests the TA gave the correct frequency but the tuner wasn't using it. (Well actually it could just indicate a USB communication problem as you mentioned.)

[SCSIRAID]

Got one! Attached 2 pages of DVR Diagnostics and 1 page of TA Session Info for the channel in question. The other tuner was on an OTA channel so it was easy to eliminate the diagnostic pages for that channel. Couldn't get a sharp pic of the TA page but it's legible.

Again the TA and Tuner frequencies were different.

EDIT: Again the Recording History said not recorded because no video signal.
Also, after the recording time was over the channel successfully tuned -- it appears that each start/stop of a scheduled recording involves a retune, even if a tuner is already sitting on the desired channel. At that time both the tuner and TA frequency were 579 MHz, i.e., what the TA was reading during the failed recording. This suggests the TA gave the correct frequency but the tuner wasn't using it. (Well actually it could just indicate a USB communication problem as you mentioned.)

Ding Ding Ding... we have a winner.... :D

[m_jonis]

I had one happen too. I went into the DVR diagnostics on the Tivo and both channels looked the same EXCEPT the PID values were blank on the one that hadn't tuned. Other than that, they both looked identical (but I did not take a picture, so it's possible the frequencies were different).

[DrWho453]

Does anyone know of any reason why Time Warner Cable in Raleigh NC would not allow me to transfer my cable cards from the Raleigh Office to the Henderson NC office other than bad customer support?

I lost my job back in July and I am moving back into my parent's house in Warrenton while I look for a job. I moved my Tivo series 3 to Warrenton and wasn't sure if the cards would still work or not. I have not had any problems using the cable cards in Warrenton. Now that I am getting ready to cancel the cable in Raleigh, both Raleigh and Henderson are telling me I can not transfer the cards over and have to get a technician to come out and install new cards. I really don't want to go back through the process again but I don't see a choice. I just don't know if this is just greed on TWC part or if there is some technical reason that they can't be moved even though the work perfectly right now.

Thanks

[Grumock]

Does anyone know of any reason why Time Warner Cable in Raleigh NC would not allow me to transfer my cable cards from the Raleigh Office to the Henderson NC office other than bad customer support?

I lost my job back in July and I am moving back into my parent's house in Warrenton while I look for a job. I moved my Tivo series 3 to Warrenton and wasn't sure if the cards would still work or not. I have not had any problems using the cable cards in Warrenton. Now that I am getting ready to cancel the cable in Raleigh, both Raleigh and Henderson are telling me I can not transfer the cards over and have to get a technician to come out and install new cards. I really don't want to go back through the process again but I don't see a choice. I just don't know if this is just greed on TWC part or if there is some technical reason that they can't be moved even though the work perfectly right now.

Thanks

well it is likely that the areas are in two different rate centers or are supplied by two different headends. That would be my guess

[dcstager]

Was there some change in the Austin TWC system? I left it unattended over a week and my last successful recording on a cablecard channel was May 28. Since then not a single cablecard channel recorded. All the antenna recordings worked, so I know the Tivo is on and operating.

[mmcgown]

A possibility: we had a rather major thunderstorm pass through on June 2 and lots of folks lost power for a bit. It took me several tries to get my TiVo and SDV channels back to normal.

[jmfirestone]

I have an issue currently - TWC is making their second call to my house tonight.

Series 3 HD - all of a sudden started rebooting itself about 5 days ago. After much searching and toubleshooting, including TiVo support call - it turns out the only time my TiVo has an issue is when it is trying to tune in one of my HD channels, i.e. 540 - NBCHD.

If the cable line is not connected OR if my TiVo is only tuning in lower channels (50, 100, etc) it is perfectly fine and functions normally.

As soon as I switch to 540 (or 520 CBShd etc.) the audio/video starts skipping , pixelating and the TiVo locks up. I can't change channels, get into or move through menus, etc. If I disconnect the cable line while this lock up is happening, the TiVo returns to working normally within 30 seconds.

I used the signal meter check on the TVo and the signals in those high channels are peaking at 100. Tivo support confirms that this appears to be a signal related issue. I call TWC and they send a guy out.

Not surprisingly - the guy knows nothing about TiVos and also didn't follow the instructions on the WO, where I told them I also needed them to bring a new tuning adapter to replace the one I have that isn't working properly. The guy tells me the signals are perfectly fine for their equipment and doesn't even understand the signal meter that TiVo has since their signal stuff is all i the +8 to -12 range.

After a 1 hr call, with him spending most of the time on the phone with someone, he schedules a new call for tonight, where he will bring a new tuning adapter and also someone else with TiVo experience.

Anyone have any ideas if this IS a signal issue? It seems like it, since the only time the TiVo acts up is when it is trying to tune those HD channels. Is there anything I can make them check or say to them to get them to understand that it is THIER issue and not my TiVo?

[rafeco]

Yesterday Time Warner North Carolina (Raleigh, specifically) changed the positions of nearly all of their channels for digital cable customers. I use a Tivo Series 3 with two CableCards and a Tuning Adapter, and the whole thing seems to have gone south since the changeover.

Anyone gotten things working with the new lineup? I don't believe Tivo has updated the channel listings on their end, and I'm not sure if there's more I'll need to do on my end. My wife is not going to be happy if this change prevents her from seeing the Glee finale.

[Grumock]

Yesterday Time Warner North Carolina (Raleigh, specifically) changed the positions of nearly all of their channels for digital cable customers. I use a Tivo Series 3 with two CableCards and a Tuning Adapter, and the whole thing seems to have gone south since the changeover.

Anyone gotten things working with the new lineup? I don't believe Tivo has updated the channel listings on their end, and I'm not sure if there's more I'll need to do on my end. My wife is not going to be happy if this change prevents her from seeing the Glee finale.

rerunning the guided setup as though it was new did not get your channels in line with the guide information?

[mercurial]

As of early this morning (in Cary but we're supposed to change at the same time, as I understand it), the old channels were all working and the new line-up was not showing up if I tried to to guided setup.

[rafeco]

Running Guided Setup now. It's been "Preparing" for an hour or so.

[SCSIRAID]

As of early this morning (in Cary but we're supposed to change at the same time, as I understand it), the old channels were all working and the new line-up was not showing up if I tried to to guided setup.

I ran guided setup on one of my units last night and pulled the new lineup. It was working fine after the lineup changed midday sometime.

Starting on my second TiVo now....

[notting]

Yesterday Time Warner North Carolina (Raleigh, specifically) changed the positions of nearly all of their channels for digital cable customers. I use a Tivo Series 3 with two CableCards and a Tuning Adapter, and the whole thing seems to have gone south since the changeover.

They're staggering the deployment across NC? (Chapel Hill's not supposed to change until next Wednesday.) Well, I'm sure that will go off without a hitch.

[RTPGiants]

Good luck to those who are swapping today. Durham isn't until next week. I want to know what to prepare for.

[SCSIRAID]

Good luck to those who are swapping today. Durham isn't until next week. I want to know what to prepare for.

My THD with TA just completed cleanly.... S3 still in progress.

[Big_Daddy]

Guided setup ongoing, Cary NC THD....also been "preparing" for over an hour.

[SugarBowl]

Is it the "Digital Cable Rebuild (cary)" that we should pick ?

[Big_Daddy]

Is it the "Digital Cable Rebuild (cary)" that we should pick ?

Not sure, still haven't gotten to that step (sigh).

I read in a separate TWC thread where they discussed a channel lineup change like this in another state, that there was a rebuild selection they had to use at first. This ultimately went away in a few weeks, and they had to repeat guided setup with the non-rebuild option, which by that point had the new lineup.

[SCSIRAID]

Is it the "Digital Cable Rebuild (cary)" that we should pick ?

You arent offered that as a choice. You just run thru guided setup and use your zip code and select TWC. That gets the Digital Rebuild lineup. It asks you to confirm 2 analog and 1 digital channel. I only have one of my three TiVo's working. One is hanging when the TA is attached (P). The other is failing to acquire channels (S3). The other is working fine (THD).

Not pretty so far.....

[Big_Daddy]

One is hanging when the TA is attached (P).

Not pretty so far.....

Hanging in guided setup, or after? My guided setup is running with the TA attached, but has been hanging for about 2 hours now...

May retry without the TA

[SCSIRAID]

Hanging in guided setup, or after? My guided setup is running with the TA attached, but has been hanging for about 2 hours now...

May retry without the TA

My hang is after Guided Setup is complete. TiVo comes up fine and can tune non SDV fine and lineup is fine but then attaching TA results in hang.

Where is your hanging??? what step?

[macd2]

I left my tuning adapter attached to my THD and started guided setup.
The setup connection to Tivo completed fine, but now I'm stuck at "preparing" for loading the program info.

[SCSIRAID]

I left my tuning adapter attached to my THD and started guided setup.
The setup connection to Tivo completed fine, but now I'm stuck at "preparing" for loading the program info.

Preparing can take a long time... could be 20 mins.

My THD went thru the process cleanly the first time...

[Big_Daddy]

I was also stuck at the preparing/ loading section for over 2 hours. It didn't progress until after I turned off the TA (via the front button).

Then it asked me if I got channel 25 ( yes) and 101 (no) and now it's loading guide data. Oh yeah I turned the TA back on for this part.

We'll see what happens

[Big_Daddy]

Whoa. TiVo and TA rebooted now starting guided setup again. Sigh.

[Big_Daddy]

Second guided setup MUCH faster...getting program info.

[SCSIRAID]

S3 finally got past acquiring channels... working ok... EXCEPT... my antenna channels are no longer present...

It appears that there are a bunch of undefined channels in the channel map which may be the cause of some of this slowness.

[macd2]

Nevermind, I waited a few minutes and it fixed itself???
Looks like I'm good to go.

<quote>
Well, setup completed, and program info loaded. The guide looks good... all the new channels are there in the right place. But, for every digital channel i get "Searching fo signal on: Cable In." (I get a few channels between 2 and 30.) I've rebooted the Tivo and the Tuning adapter. What can I try next to debug this?
</quote>

[TiVolunteer]

S3 finally got past acquiring channels... working ok... EXCEPT... my antenna channels are no longer present...

It appears that there are a bunch of undefined channels in the channel map which may be the cause of some of this slowness.

Same problem going here-- no antenna channels. I did a rescan and it found 20 channels. However, when it got to the screen which says "Do you want to add these channels to the channels you receive?" there were no channels listed. Redoing Guided setup for the third time. First Guided Setup on two of the three S3's (wife and daughter watching the other) ended up with a spontaneous reboot in the middle of the antenna channel scan (same place on both).

[SCSIRAID]

Same problem going here-- no antenna channels. I did a rescan and it found 20 channels. However, when it got to the screen which says "Do you want to add these channels to the channels you receive?" there were no channels listed. Redoing Guided setup for the third time. First Guided Setup on two of the three S3's (wife and daughter watching the other) ended up with a spontaneous reboot in the middle of the antenna channel scan (same place on both).

I attempted to add the antenna channels from channels menu but it hung in preparing state. I had to pull the plug and restart guided setup.

One thing that concerns me... the channel list is HUGE... It has every number from 0 to 1750 in it but with a large percentage 'undefined'. This could be overwhelming TiVo or TA.

[TiVolunteer]

I attempted to add the antenna channels from channels menu but it hung in preparing state. I had to pull the plug and restart guided setup.

One thing that concerns me... the channel list is HUGE... It has every number from 0 to 1750 in it but with a large percentage 'undefined'. This could be overwhelming TiVo or TA.

I see the same thing. Is the channel list a TiVo company problem or a TWC problem? I know we get it from TiVo but I wonder how much quality checking they do on what they get from TWC.

[carys]

On my third reboot. First one rebooted while downloading the channel data. Second one got the data and then rebooted. Not looking good.

[TiVolunteer]

Seeing the same issue with no antenna channels on the TiVo HD. So the issue is not limited to S3's.

Rescanning finds the channels but they won't add to the channel list.

[SCSIRAID]

I see the same thing. Is the channel list a TiVo company problem or a TWC problem? I know we get it from TiVo but I wonder how much quality checking they do on what they get from TWC.

I dont know. Each channel number should have a 'program name' associated with it. If I were to guess... Id say TWC. If Tribune had the channel in their database, I would expect to see a channel name and guide data associated with it. These very long 'acquiring channel info' may be because of the sheer number of channels in the TWC list.

[macd2]

I'm seeing issues in the program data.
For example, for NBC: (TWC in Cary, NC)
Channel 0117 is listed aa 1080i, but is broadcast in 480i.
Channel 1117 is listed as 480i, but is broadcast in 1080i.

All my former HD season passes are now set for the 0xxx channels, and so I'll have to re-do them all as 1xxx channels to get HD.

:(

Is everyone else seeing the same?
I hope the program data gets updated on HD vs. Non-HD.

[TiVolunteer]

I'm seeing issues in the program data.
For example, for NBC: (TWC in Cary, NC)
Channel 0117 is listed aa 1080i, but is broadcast in 480i.
Channel 1117 is listed as 480i, but is broadcast in 1080i.

All my former HD season passes are now set for the 0xxx channels, and so I'll have to re-do them all as 1xxx channels to get HD.

:(

Is everyone else seeing the same?
I hope the program data gets updated on HD vs. Non-HD.

I'm seeing the same thing as far as the program data is concerned.

I'm also seeing the same thing on the HD Season passes for network programming (ABC/NBC etc). However, season passes on channels like SyFyHD made the transfer pseudo correctly. The Season Pass lists the 0XXX channel but when you go into the "Upcoming Episodes" what is actually scheduled to record is the correct 1XXX HD channel.

I forced a record on the HD shows for tomorrow that weren't being picked up by the Season Passes correctly. I'm holding off on redoing the season passes until I see how this whole thing gets resolved. Hopefully, that will fix itself when the other issues get resolved.

[carys]

Third time was a charm. I now have the new lineup and guide data. Just had to go and add the premiums and delete the on demands.

[SugarBowl]

Whoa. TiVo and TA rebooted now starting guided setup again. Sigh.

Mine did the same. It rebooted and started over after I selected my channels.

[JimWall]

I have an issue currently - TWC is making their second call to my house tonight.

Series 3 HD - all of a sudden started rebooting itself about 5 days ago. After much searching and toubleshooting, including TiVo support call - it turns out the only time my TiVo has an issue is when it is trying to tune in one of my HD channels, i.e. 540 - NBCHD.

If the cable line is not connected OR if my TiVo is only tuning in lower channels (50, 100, etc) it is perfectly fine and functions normally.

As soon as I switch to 540 (or 520 CBShd etc.) the audio/video starts skipping , pixelating and the TiVo locks up. I can't change channels, get into or move through menus, etc. If I disconnect the cable line while this lock up is happening, the TiVo returns to working normally within 30 seconds.

I used the signal meter check on the TVo and the signals in those high channels are peaking at 100. Tivo support confirms that this appears to be a signal related issue. I call TWC and they send a guy out.

Not surprisingly - the guy knows nothing about TiVos and also didn't follow the instructions on the WO, where I told them I also needed them to bring a new tuning adapter to replace the one I have that isn't working properly. The guy tells me the signals are perfectly fine for their equipment and doesn't even understand the signal meter that TiVo has since their signal stuff is all i the +8 to -12 range.

After a 1 hr call, with him spending most of the time on the phone with someone, he schedules a new call for tonight, where he will bring a new tuning adapter and also someone else with TiVo experience.

Anyone have any ideas if this IS a signal issue? It seems like it, since the only time the TiVo acts up is when it is trying to tune those HD channels. Is there anything I can make them check or say to them to get them to understand that it is THIER issue and not my TiVo?

If your problem is with mostly HD channels and not with non HD which are the lower channels then it would mean the hard drive is having problems keeping up with the I/O needed to record 1 or 2 HD channels at the same time. Remember TIVO is always recording the two channels the cable cards are tuned to unless you disconnect the cable line.

[SCSIRAID]

I see the same thing. Is the channel list a TiVo company problem or a TWC problem? I know we get it from TiVo but I wonder how much quality checking they do on what they get from TWC.

The blank/unnamed channels are coming from TWC via CC/TA. I ran setup on my antenna only box and specified cable and antenna and that I would add CC later. With no TA/CC the guide data looked normal... only named channels were in the channel list.

All of my units are finally running with the new guide data and all expected channels (including antenna channels).

[TiVolunteer]

The blank/unnamed channels are coming from TWC via CC/TA. I ran setup on my antenna only box and specified cable and antenna and that I would add CC later. With no TA/CC the guide data looked normal... only named channels were in the channel list.

All of my units are finally running with the new guide data and all expected channels (including antenna channels).

So what did you finally do to get the antenna channels on the box(es) which have cable and antenna? No matter what I try I can't get the antenna channels merged in with the cable channels.

[mercurial]

I ran guided setup on one of my units last night and pulled the new lineup. It was working fine after the lineup changed midday sometime.

Starting on my second TiVo now....

Yeah, guess it changed during the day. I've done 4/5 units, the other I'll update tonight or tomorrow (no real active recordings on it right now we care about).

First off, the two S2DT units (other than having to go through the annoying STB setup tests) were WAY faster going through the guided setup again than either the S3 or THD unit. Not sure why.

The S3 and THD units sat on the first "preparing to connect" step for a looooong time. 20-30 minutes long. I'd have thought TiVo was swamped by folks getting switched over except for the S2DTs going through so quickly. Then the second "preparing to connect" and "unloading/organizing" steps took another loooooong time. Probably another 20-30 minutes combined.

When the S2DTs were done, all the season passes were on the correct channels. When the S3 and the THD were done, all the season passes were on the OLD channels.

At this point it was late and I went to bed. This morning, I checked the S3 and all the NON-BROADCAST (e.g. SyFy HD, BBCAHD, etc.) season passes were on the right channels (i.e. 1xxxx) but all the BROADCAST season passes where on the SD version (i.e. 1xx instead of 11xx). I fixed all but 6 of those this morning - those six didn't have upcoming episodes/reruns I could use to recreate the SP on the right channel, I'll have to monitor those.

I'll check the THD tonight and do the other S3.

Any idea why the 1xx versus 11xx snafu? Could it be because of them being reported wrong as noted above (i.e. showing up in guide data as HD when they're SD and SD when they're HD)? I'd have the the SD/HD "tag" would have been against the channels themselves.

[hypractv]

Fellow Raleigh, NC (Wake County) TWC residents...

I've been enjoying free OTA for nearly 9 months with my Tivo HD and love it. However, I am considering brining TWC back in if the price is right. That being said, for those that have the Cable Card (CC) and Tuning Adapters (TA) have you been satisfied with the level of service and support?

I've read as much of the thread as I can manage and gather that there is an overall acceptance in our market.

I welcome any advice prior to placing my order with TWC. i.e. Do's, Dont's, Gotcha's and so on.

Thanks!

[BluesFools]

Currently on my 4th guided setup.

First one I wasn't sure about channel 101 so I asked to try another one. 105 was close but not exact - WRAL vs WRALDT I think. Tried another - 106 matched. Tivo rebooted while I was selecting premium channels.

It rebooted into GS again. Half way through it hung at a 'please wait' screen. I noticed TA was blinking, so I pulled the USB cable and reconnected. Now GS continued. This time I decided to skip the premiums, and it completed. Most channel numbers were ok, but some in the 300 and 700 blocks still had some of the old channels mixed with new ones. I let it sit overnight to let indexing get underway, but still no guide data for high channels this morning.

Third GS I selected "do not receive channel 101". Tivo started to connect home, sat at preparing connection for a while, next thing I know it's rebooted into GS again.

Fourth GS I had to leave in the middle and head to work.

[SCSIRAID]

So what did you finally do to get the antenna channels on the box(es) which have cable and antenna? No matter what I try I can't get the antenna channels merged in with the cable channels.

I ran guided setup yet again and this time it worked.

[SCSIRAID]

Currently on my 4th guided setup.

First one I wasn't sure about channel 101 so I asked to try another one. 105 was close but not exact - WRAL vs WRALDT I think. Tried another - 106 matched. Tivo rebooted while I was selecting premium channels.

It rebooted into GS again. Half way through it hung at a 'please wait' screen. I noticed TA was blinking, so I pulled the USB cable and reconnected. Now GS continued. This time I decided to skip the premiums, and it completed. Most channel numbers were ok, but some in the 300 and 700 blocks still had some of the old channels mixed with new ones. I let it sit overnight to let indexing get underway, but still no guide data for high channels this morning.

Third GS I selected "do not receive channel 101". Tivo started to connect home, sat at preparing connection for a while, next thing I know it's rebooted into GS again.

Fourth GS I had to leave in the middle and head to work.

On mine, I asked for another channel for 101 and then agreed with WRALDT (which is correct - channel 5 SD).

[TiVolunteer]

I ran guided setup yet again and this time it worked.

Already ran it three times last night on each one. I'll try again when I get home tonight.

[Big_Daddy]

Last night - second guided setup - seemed to work, but I only really checked the non- broadcast channels like syfyhd or bbcahd. I'll check the others tonight.

Anyway it seemed to work fine when I said no to channel 101

[RTPGiants]

So...now that people have gone through however many guided setups, is the general agreement that the TA should be disconnected during the setup? Does it not matter for a THD?

[ianfarrell]

Whoa. TiVo and TA rebooted now starting guided setup again. Sigh.

Yep, that's the problem I've had.
I guided my wife through the setup last night as I was out of town.
It got to the stage where it says something about taking 15-20 minutes.
She selected that then went to bed.
I came home this afternoon and it lloks like the Tivo must have rebooted as the set up started again.
I got through to the "Getting Setup Info" screen and when it got to Connecting it failed as Negotiating and said there was an Unrecoverable Error (that's scary) and recommended unplugging for 15 seconds which I did and now has started the procedure all over again.
As usual it's stuck on the Preparing screen.
If it gets whacked this time I'm going to try unplugging the TA as some have seemed to of had success with.
I really wish TWC and Tivo had coordinated this better.
Someone dropped the ball as this has been known about for weeks.

[ianfarrell]

Well wadda ya know.
I spoke to Tivo and they have no idea that TWC had this mass Channel switcharoo on North Carolina.
Well I got past some of the problems and now it's stuck on Loading Info - Organizing. Anyone know how long that usually takes? It's been over 20 minutes.

[carys]

Third GS I selected "do not receive channel 101". Tivo started to connect home, sat at preparing connection for a while, next thing I know it's rebooted into GS again.

Fourth GS I had to leave in the middle and head to work.

I think if you select "do not receive channel 101" it assumes you don't have digital cable. I finally succeeded by asking for another channel and then confirming that 105 was WRAL. I had an HBO recording that correctly chose the HD channel but a CBS recording used 105 instead of 1105. Need to clean up the rest of my season passes.

[SugarBowl]

It completed but espnhd is called twresn or something like that

[Big_Daddy]

Well wadda ya know.
I spoke to Tivo and they have no idea that TWC had this mass Channel switcharoo on North Carolina.
Well I got pass some of the problems and now it's stuck on Loading Info - Organizing. Anyone know how long that usually takes? It's been over 20 minutes.

Mine took over 2 hours. I turned the TA off and it finished soon after. Then when it started loading program data (after selecting channels), I turned the TA back on. It soon rebooted the entire system.

Second go around (with TA on) went far faster and thankfully worked.

[Big_Daddy]

I think if you select "do not receive channel 101" it assumes you don't have digital cable. I finally succeeded by asking for another channel and then confirming that 105 was WRAL. I had an HBO recording that correctly chose the HD channel but a CBS recording used 105 instead of 1105. Need to clean up the rest of my season passes.

Not sure. I said "do not receive 101" and the tivo still realized that i have digital cable. It got my non-broadcast HD channels right (like syfyhd), but didn't get any local HD channels right, so I have to do the switcheroo from 105 to 1105 also.

And I also kind of love that ABC HD is 1111.

[TiVolunteer]

Came home to find that one of the Series 3's and one of the TiVo HD's were locked up (video/audio kept playing but wouldn't respond to button pushes) so I had to reboot. Upon completion of a reboot and a LONG, LONG "Acquiring Channel information", the Series 3 suddenly had all channels (including the antenna digitals). However, the season passes were still all pointing toward the SD versions (channel 0XXX). Working on the other units now.

[bcrochet]

It was a mixed bag when I got mine set up a couple of months ago. TW was very good about sending someone out while I had problems. However, after 4 service calls, they finally figured out why I was only getting some of the SDV channels. They had a wrong billing code set on my account! Once that was cleared up, it has been good.

The only other issue I had was the first bill. They actually charged me twice for the cablecard install. Charging 40 bucks or so for a cablecard is ludicrous, but getting charged twice for that is even worse. But they cleared that up with no issues.

Fellow Raleigh, NC (Wake County) TWC residents...

I've been enjoying free OTA for nearly 9 months with my Tivo HD and love it. However, I am considering brining TWC back in if the price is right. That being said, for those that have the Cable Card (CC) and Tuning Adapters (TA) have you been satisfied with the level of service and support?

I've read as much of the thread as I can manage and gather that there is an overall acceptance in our market.

I welcome any advice prior to placing my order with TWC. i.e. Do's, Dont's, Gotcha's and so on.

Thanks!

[BluesFools]

The fourth GS worked for me. Selecting "do not receive 101" selected the correct lineup. If you go to zap2it.com and select a Cary zipcode you can see the old and new channel lineups. 101 is only in the old one; 105, 106 are only in the new one so that's how Tivo decides which one to use.

Someone - TWC or Tribune - messed up by labeling the SD digital broadcast channels in the 100 block with the DT suffix, which is used for the HD versions. So both 105 and 1105 are called WRALDT instead of 105 being WRAL. This is why HD season passes moved to the SD channels. If they would use HD as the suffix, like every cable channel does, they'd avoid this confusion.

[SugarBowl]

My new lineup is only showing a handful of HD channels.

1500 is ESPNHD (but the guide says TWRESHD)
1502 is ESPN2HD (but the guide says TWRE2HD)

as far as i can tell, those are the only channels in the 1500 block that I am getting.

Does everyone else in Raleigh have the correct station name for the ESPN channels? Do i need to redo guided setup again? I got this response from tivo:

Thank you for contacting TiVo’s Channel Lineup Department. We are pleased to report that your channel lineup issue has been resolved.

If you have any additional questions, comments or concerns, please contact TiVo Customer Support at 877-367-8486 and refer to incident number 100609-007272. We are open from 6:00 AM to 9:00 PM Pacific Time everyday.

We sincerely apologize for any inconvenience this may have caused. Thanks for choosing TiVo!

[dkmize]

So...now that people have gone through however many guided setups, is the general agreement that the TA should be disconnected during the setup? Does it not matter for a THD?

Any Answers Yet?

I am going to do my GS tonight - with 2 cable cards and a TA.

[SCSIRAID]

Any Answers Yet?

I am going to do my GS tonight - with 2 cable cards and a TA.

Shouldnt matter. I did mine with the TA connected.

[kgstewar]

So, I ran my guided setup on my Tivo HD and the guide shows all the channels in their new locations, etc., but I no longer receive many of the HD channels like Speed (channel 1512). Many calls to Tivo and TWC and no good solutions. Has anyone experienced and solved this problem? Thanks!

[SCSIRAID]

So, I ran my guided setup on my Tivo HD and the guide shows all the channels in their new locations, etc., but I no longer receive many of the HD channels like Speed (channel 1512). Many calls to Tivo and TWC and no good solutions. Has anyone experienced and solved this problem? Thanks!

What happens when you tune 1512? Have you power cycled both TiVo and TA?

[SugarBowl]

So, I ran my guided setup on my Tivo HD and the guide shows all the channels in their new locations, etc., but I no longer receive many of the HD channels like Speed (channel 1512). Many calls to Tivo and TWC and no good solutions. Has anyone experienced and solved this problem? Thanks!

I did the guided setup yesterday and had the same problem. There were only about 5 HD channels that i could get. And the guide data was only partially correct. I did guided setup again this morning, and everything looks much better.

All of my OTA channels have disappeared though. A channel scan finds 20 channels, but they don't get added to my guide.

[kgstewar]

What happens when you tune 1512? Have you power cycled both TiVo and TA?

I have power cycled both many, many times, yet the problem persists. I get a black screen with a small balloon of white text saying something like "channel is not available, press select to try again", which, of course gives me the same screen. TWC, Tivo, and I are all baffled!

[SCSIRAID]

I did the guided setup yesterday and had the same problem. There were only about 5 HD channels that i could get. And the guide data was only partially correct. I did guided setup again this morning, and everything looks much better.

All of my OTA channels have disappeared though. A channel scan finds 20 channels, but they don't get added to my guide.

I had the same trouble with OTA's. I ran another full Guided Setup and then they reappeared.

[SugarBowl]

My premiere was working fine for about 48 hours. It just crashed and rebooted, and now the whole lineup is messed up again.

[RTPGiants]

So, in Durham the channel lineup change is next Wednesday, but in the meantime, we're back to partial recordings. We had pretty much been done with the partial recording problem for a few months, but over the last few days, Tivo's 0 for 8 on getting a complete recording from an SDV channel. Mostly it's started the recording ok, and then about 15 minutes in the picture just freezes and that's that.

Back to being annoyed at the whole thing...

[Grumock]

So, in Durham the channel lineup change is next Wednesday, but in the meantime, we're back to partial recordings. We had pretty much been done with the partial recording problem for a few months, but over the last few days, Tivo's 0 for 8 on getting a complete recording from an SDV channel. Mostly it's started the recording ok, and then about 15 minutes in the picture just freezes and that's that.

Back to being annoyed at the whole thing...

So are you sure it is not a HDD failure? When you are recording are you watching too & does the TIVO just cut out with the pic freezing?

[RTPGiants]

So are you sure it is not a HDD failure? When you are recording are you watching too & does the TIVO just cut out with the pic freezing?

I guess I can't guarantee it's not a HDD failure, but it only occurs on SDV channels, not on non-switched HD channels or non-HD channels or transferred recordings.

It also doesn't seem to happen while watching live (although admittedly we haven't done a lot of this), just when the recording is scheduled. To me this seems like the issue where Tivo isn't sending TW the "still watching" ping or whatever it's called.

[Grumock]

I guess I can't guarantee it's not a HDD failure, but it only occurs on SDV channels, not on non-switched HD channels or non-HD channels or transferred recordings.

It also doesn't seem to happen while watching live (although admittedly we haven't done a lot of this), just when the recording is scheduled. To me this seems like the issue where Tivo isn't sending TW the "still watching" ping or whatever it's called.

yeah I would have to agree with you it is strange that it only happen on SDV channels. Odd that it doesn't happen though, when your watching it.

[RTPGiants]

yeah I would have to agree with you it is strange that it only happen on SDV channels. Odd that it doesn't happen though, when your watching it.

TA and TWC are the definition of odd. I'm not going to worry too much about it until the channel lineup change. See where we are then.

Like I said originally, the partial problem had been gone for a few months, so I thought we were done with all this stuff, but whatever....

[Grumock]

TA and TWC are the definition of odd. I'm not going to worry too much about it until the channel lineup change. See where we are then.

Like I said originally, the partial problem had been gone for a few months, so I thought we were done with all this stuff, but whatever....

just a shame they dont use that Motorola Tuning adapter throughout since from what i have heard, they are super stable compared to the Cisco ones.

[cwoody222]

First time CableCARD user here. Installer came on Saturday. Still doesn't work. The installer had zero clue about TiVo. He tried to plug the Card into the TV, didn't hook the coax to the TiVo, didn't plug the SDV Adapter USB into the TiVo, tried to find another TV set for the 2nd card...

I could go on but it was a disaster.

I've called them 3 times for about an hour each time. They get it working but then it breaks again later.

Current theory is that the SDV box is busted; trying to get a replacement.

I have a 2nd service call later this week.

One of their PR guys told me via twitter weeks ago that it would be no problem as their installers were so good. I'm taking a little joy at least rubbing their incompetence in his face.

[cwoody222]

I have a "CableCARD expert" coming to my home later this afternoon to fix the issue.

I told him that I had 2 single stream cards in my Series3. He wants to give me a single M card. I argued with him that that doesn't work. He fought me on it.

I'll be bringing a print out from TiVo.com home with me later.

*sigh*

What a joke.

[Grumock]

I have a "CableCARD expert" coming to my home later this afternoon to fix the issue.

I told him that I had 2 single stream cards in my Series3. He wants to give me a single M card. I argued with him that that doesn't work. He fought me on it.

I'll be bringing a print out from TiVo.com home with me later.

*sigh*

What a joke.

an "expert" & doesn't know that the series 3 needs two cards? sigh

[dlfl]

Regarding the SDV failure-to-tune problem (see ***this*** (http://www.tivocommunity.com/tivo-vb/showthread.php?p=7963092#post7963092) for example), I think I experienced a twist on this tonight, but caused by the emergency messages that are forced on our screens. During one emergency message (of several in quick very annoying succession) the video on the SDV channel I was watching froze and it didn't restart after the message ended. In fact there was no video, which can be confirmed by hitting the live video button twice.

The DVR diagnostics for the channel were all nominal as if successfully tuned, including signal and program lock "yes", but the TA Session info showed "n/a" for the channel type and the SDV frequency was '0'. A manual retune brought the channel back but with a new SDV frequency and different PID's than before.

Theory: The SDV channel assignments are being screwed up by the emergency messages.

[cwoody222]

Confirmed that here in Buffalo most channels are already SDV.

My problem seems to be resolved for now (cross fingers) and was caused by my CableCARDs not being set up properly. Today's guy was much more knowledgable.

[RTPGiants]

Anxiously awaiting the channel changes...what time of day does it occur? Am I going to be fighting Tivo at midnight? :)

[RTPGiants]

Grumble...woke up to find changeover occurred. Started guided setup. Got prompted for some analog channels. Got prompted for 101 (no signal), said I didn't receive it, and Tivo just gave up on anything digital and proceeded to go to the next connection stage. No way to force it to retry, etc. so now I'm waiting at a "preparing" for a setup that I know will be wrong.

[mercurial]

Grumble...woke up to find changeover occurred. Started guided setup. Got prompted for some analog channels. Got prompted for 101 (no signal), said I didn't receive it, and Tivo just gave up on anything digital and proceeded to go to the next connection stage. No way to force it to retry, etc. so now I'm waiting at a "preparing" for a setup that I know will be wrong.

That's how it was in Raleigh/Cary - It asked 2 (Univision for us), 19 (Shop NBC), and 101 (nothing). Then it did the download. I *think* after the download it asked if I got any premium channels. Not 100% positive, that could have been before but the download but I think it was after.

[RTPGiants]

That's how it was in Raleigh/Cary - It asked 2 (Univision for us), 19 (Shop NBC), and 101 (nothing). Then it did the download. I *think* after the download it asked if I got any premium channels. Not 100% positive, that could have been before but the download but I think it was after.

It asked about premium channels prior to the download. I said no because I don't get HBO, etc. Was premium referring to digital/SDV here? If so, oops.

[cwoody222]

If it helps, this is what I gathered was the proper steps, in order:

Unplug USB AND power from Adapter
Plug in Adapter
WAIT for solid green light
Plug USB from Adapter to TiVo
TiVo should recognize Adapter
Test channels
If you don't get channels, try rebooting the TiVo

[RTPGiants]

If it helps, this is what I gathered was the proper steps, in order:

Unplug USB AND power from Adapter
Plug in Adapter
WAIT for solid green light
Plug USB from Adapter to TiVo
TiVo should recognize Adapter
Test channels
If you don't get channels, try rebooting the TiVo

Yeah, I'll try that later when I can get back to it. Prior to guided setup, I could not tune old digital (e.g. 255) or new digital (e.g. 100/1000s). I thought briefly about power cycling the TA, but then just tried without it.

Thanks for all the advice.

[mercurial]

I did NOT unplug or disconnect the TA to do the lineup change for either of my S3s or my THD.

[dlfl]

If it helps, this is what I gathered was the proper steps, in order:

Unplug USB AND power from Adapter
Plug in Adapter
WAIT for solid green light
Plug USB from Adapter to TiVo
TiVo should recognize Adapter
Test channels
If you don't get channels, try rebooting the TiVo
Also:
1. Sometimes while waiting for solid green light, the light goes out completely. In that case press the reset button on front of TA.
2. This "WAITING" phase can take 10 minutes or more.
3. Sometimes you get 6-blinks-pause instead of a solid light. This is the standard signal that just means the TA is ready to go but isn't connected to the TiVo. If you get this it is time to reconnect the USB.
3. The reason you may have to reboot the TiVo is to get it to go through the "Acquiring Channels" phase where it reads the channel info from the TA. I wish there were some way to force this without a complete reboot.

I did NOT unplug or disconnect the TA to do the lineup change for either of my S3s or my THD.
Some lineup changes are completely painless -- others aren't (and thus require the above procedure). The above procedure also is usually required if your TA loses subscription authorization (8-blinks), after TWC sends the "hit" to re-authorize it. This has happened many times to me and I always end up having to reboot the TiVo to get the channels back.

[mercurial]

Yes and I've done it that many times for TA issues. But if he's not having blinking lights/TA issues, then the convention wisdom when his neighbors down the road did their switchover was that it wasn't necessary.

[RTPGiants]

Yes and I've done it that many times for TA issues. But if he's not having blinking lights/TA issues, then the convention wisdom when his neighbors down the road did their switchover was that it wasn't necessary.

There was no blinking. But before guided setup, I could not tune new channels because a message came up stating that the TA didn't receive that channel. So I think the TA might just be confused. I'll probably power cycle it and see where we are then. If that doesn't work, I'll try a setup w/o the TA at all.

All after work though, so right now it's just speculation.

[dlfl]

There was no blinking. But before guided setup, I could not tune new channels because a message came up stating that the TA didn't receive that channel. So I think the TA might just be confused. I'll probably power cycle it and see where we are then. If that doesn't work, I'll try a setup w/o the TA at all.

All after work though, so right now it's just speculation.
I would recommend the entire procedure outlined above (including disconnecting the USB) for this problem. And if you don't see the "Acquiring Channels" screen (rotating symbol, usually takes 2 mins), reboot your TiVo to force it.

[notting]

There was no blinking. But before guided setup, I could not tune new channels because a message came up stating that the TA didn't receive that channel. So I think the TA might just be confused. I'll probably power cycle it and see where we are then. If that doesn't work, I'll try a setup w/o the TA at all.


My wife ran guided setup this morning without disconnecting the TA; while that didn't fix it, power cycling the TA then allowed everything to be tuned. The guide data is wrong, though, so it looks like we get to re-run guided setup at some point later today when we've got the time.

[RTPGiants]

Ok, so was able to sneak away and try all this stuff again. Things are better. I can tune 1105 (WRAL), but I'm missing channels like SyFy HD, Discovery HD, etc. If I tune manually, nothing happens. If I go through the TA diagnostics, it can tune channels like ESPNHD, etc. which is good, but why am I missing this group?

I tried a disconnect/reconnect on TA and Tivo, which reacquired channels, but it's missing those still.

ETA: These sort of channels do not show up in the channel list if you go to Channel settings. Also names of ESPN channels are wrong.

Also ETA: These channels do show up on an HD digital box

[RTPGiants]

Ok, nevermind me. I'll just reply to myself constantly. A complete reboot of Tivo caused a new acquiring channels that lasted MUCH longer. After this, we're good to go.

[jmfirestone]

If your problem is with mostly HD channels and not with non HD which are the lower channels then it would mean the hard drive is having problems keeping up with the I/O needed to record 1 or 2 HD channels at the same time. Remember TIVO is always recording the two channels the cable cards are tuned to unless you disconnect the cable line.

Turns out this was the right answer. At least I think it is. The guys came (2 of them this time - lead tech included) and stayed for a bit checking everything and couldn't find any issue. I left the cable line unhooked so I could watch the saved stuff.

About 5 days later the TiVo menus would not longer load fully, I would get the writing on a gray background. Shows would no longer play, anything I tried to play would just show a gray screen with the time moving as though I was in FF mode.

I ordered a replacement (larger!) HD to put in it since I am out of warranty anyway. It's sitting in my mailbox at home right now. I'll put it in tonight and hopefully find out it was just the HD and nothing more!

One thing that really bugs me though, is that I guess the techs were not happy about being at my house late. The animals just broke open the box on the side of my house with the wiring and left it open with the wires hanging out when they left. I called TWC and a week later nobody has come by to fix it yet.

[bxojr]

I'm attempting a guided setup to get the Raleigh lineup change. The first attempt got through "loading data" and asking me about what I receive on 25 and 101, but then it rebooted and started all over. Now loading data again (which will take hours), but I'm not optimistic about a different result this time.

Does this reboot have anything to do with the lineup change, or do I have a hard-drive problem I need to sort out before I can get back up and running? Just wondering if anybody else has seen this.

[Grumock]

I'm attempting a guided setup to get the Raleigh lineup change. The first attempt got through "loading data" and asking me about what I receive on 25 and 101, but then it rebooted and started all over. Now loading data again (which will take hours), but I'm not optimistic about a different result this time.

Does this reboot have anything to do with the lineup change, or do I have a hard-drive problem I need to sort out before I can get back up and running? Just wondering if anybody else has seen this.

I think someone on here had the same thing happen. Did you tell it that you do not get 101 anymore? Have you tried it with the USB disconnected from the TA?

[RTPGiants]

Yes, I had a reboot too. My total sequence was this.

* Guided Setup #1, found analog channels, prompted for 101...said I did not receive. Guided setup ran for a while and rebooted
* Guided Setup #2, found analog channels, prompted for 101...said I did not receive, prompted for 105, said I received, ran a while
* Did not have SDV channels, but did have HD channels
* Recyncing TA a few times did not help despite "Acquiring channels..."
* Rebooted Tivo, a very long "Acquiring channels..." ... all tuned as expected.

Remaining issues:
* ESPN is labeled wrong
* Todos did not switch from 250, 255, etc.

[mercurial]

The todo's took a few hours for me. I'm guessing it's a background process that goes and re-figures them. But the did move to the 1xx version of the OTA channels and not he 11xx version so I had to fix those.

[bxojr]

OK, glad to hear my experience wasn't entirely unexpected. I was surprised that after the reboot, the second "loading data" phase was much quicker.

I was paranoid about repeating the same process, so when it asked me about channel 101, I told it to ask about a different channel. It asked about 105 (WRAL), I said yes, and then it proceeded with the rest of the process. It's now loading program-guide data. Keeping my fingers crossed. I haven't disconnected the TA but will try that if I have more problems.

We're about to go on vacation for a week, and I'll be quite unhappy if my TiVo isn't able to record the return of "Futurama" while we're gone...

[Grumock]

the return of "Futurama"

Sorry I don't watch TV very often my wife does. When is this supposed to happen?

[notting]

* ESPN is labeled wrong


If you're talking about them being 'TWRESPN', 'TWRESP2', etc - this seems unrelated to the channel renumbering. I saw this before the renumbering, and even see it on my S2.

[hypractv]

Truck Roll scheduled between 0900 and 1100 today. Supposedly getting an M Card here in Raleigh, NC. I will report back as the install takes place.

[obelix]

Finally got this update to work, thanks to everyone's suggestions. This is for Time Warner/ Tivo in NC, in case anyone is in the same area.

At first nearly all channels had gone gray. To solve - I rebooted the tivo, power cycled the TA (waiting for solid green light), and repeated guided setup. The tivo service update and program info update steps took forever. I was sitting at the preparing... step for hours. But, eventually it went through, and now the channels are all in place (most HD channels are now in the 1000's). The only thing left to do was verify that Season Passes were updated - most of them with upcoming shows updated automatically. Some I reset as new HD channels were now available.

For those that missed out on some great World Cup action (or anything else) - you can tell TW you missed days and they should issue you a credit.

[notting]

The todo's took a few hours for me. I'm guessing it's a background process that goes and re-figures them. But the did move to the 1xx version of the OTA channels and not he 11xx version so I had to fix those.

What I think happened here is that (for whatever reason) the 1xx and the 11xx versions of the broadcast channels now have the same name (WRALDT, for example.) So, when the Tivo moved season passes that were on the HD WRALDT channel before, it just picked the first channel that showed up as WRALDT.

[mercurial]

Yes, agreed. I think SCSIRAID hypothesized the same in this thread. It's just annoying that they screwed up the naming and caused that. Though I wonder if you just temporarily or permanently removed those from the Channels I Receive list as soon as guided setup is done if the SPs would convert properly.

[hypractv]

Truck Roll scheduled between 0900 and 1100 today. Supposedly getting an M Card here in Raleigh, NC. I will report back as the install takes place.


Installer arrived @ 12:15.
I installed the M Card myself. (Installer did not have TAs. Was told they would be mailed.)
My Tivo found it and I ran through the GS.
Upon GS completion it did not have the new channel line up.
Went to rerun GS, but Tivo is doing some sort of service update.


That's it for now, more on this as I work through it.

[cwoody222]

My setup was rock solid. I unplugged the TiVo today by accident. D'oh! It was during 2 recordings too! As it rebooted, the TA blinked green. Once TiVo rebooted it went solid green almost immediately.

I pressed "channel guide" and got the "Acquiring Channels" screen for about 2-3 minutes.

After that, TiVo picked up both recordings. I cancelled them manually to get them another day and tested both CableCARD tunings. Worked fine.

Fwew! I was afraid that reboot would mess everything up!

[macd2]

What I think happened here is that (for whatever reason) the 1xx and the 11xx versions of the broadcast channels now have the same name (WRALDT, for example.) So, when the Tivo moved season passes that were on the HD WRALDT channel before, it just picked the first channel that showed up as WRALDT.

I think the 1xx channels are mis-named.
In the guide information, it lists the 1xx channel as HD, but it is not.
I've manually re-done all of my season passes.
I'm hoping the mis-naming is fixed at some point, and/or at least doesn't cause issues going forward.

[hypractv]

TWC installed my TA on Monday morning. Ran through Guided Setup again. After a restart my Guide has all the channels above 1000 that are supposed to be there however it will not tune many of them.

For some reason I can tune to 1301 (TNT), 1500 (ESPN), and 1501 (ESPN 2) the others not so much.

The TA is solid green.

TWC truck rolling back tomorrow afternoon to bring a new TA and CC to try again.

[Grumock]

TWC installed my TA on Monday morning. Ran through Guided Setup again. After a restart my Guide has all the channels above 1000 that are supposed to be there however it will not tune many of them.

For some reason I can tune to 1301 (TNT), 1500 (ESPN), and 1501 (ESPN 2) the others not so much.

The TA is solid green.

TWC truck rolling back tomorrow afternoon to bring a new TA and CC to try again.

Try removing the USB cord from the back of the TA. If this is not a premiere you should get a message saying Tuning adapter disconnected or powered down... If you get that plug it back in & it should change to connected. If it does then got to TA menu then TA diagnostics, There scroll down to "Network & tuning status" highlight & hit select. When you go in there you should see the "Tuning mode: QUAM 256" If not then the TA needs a hit from the DNCS. IF it does say then hit "Clear" button on the bottom left of your remote, then hit "Live TV" button on the top right hand side of remote. This should take you to the Acquiring channel info screen for a few & then go to live TV. Check the channels after that.

[hypractv]

Try removing the USB cord from the back of the TA. If this is not a premiere you should get a message saying Tuning adapter disconnected or powered down... If you get that plug it back in & it should change to connected. If it does then got to TA menu then TA diagnostics, There scroll down to "Network & tuning status" highlight & hit select. When you go in there you should see the "Tuning mode: QUAM 256" If not then the TA needs a hit from the DNCS. IF it does say then hit "Clear" button on the bottom left of your remote, then hit "Live TV" button on the top right hand side of remote. This should take you to the Acquiring channel info screen for a few & then go to live TV. Check the channels after that.

Thanks for the info!

Upon unplugging the TA I received no message from the Tivo. Upon going into the TA diagnostics under the TA Menu the Tivo shows no diag information. I am thinking my TA is hosed. TWC is already on schedule to roll back with a fresh TA and CC tomorrow evening. I am sure it's just a matter of getting decent hardware and proper syncing.

[dlfl]

Want to make sure the FCC knows the TA troubles you're having, and refute TWC's rosy representations? See **this** (http://www.tivocommunity.com/tivo-vb/showthread.php?t=450967).

[hypractv]

Done deal... Truck Roll brought out a new TA this afternoon, the first one was bad.

After a Tivo restart and a handful of Cable Card hits I am up and running with all the appropriate content.

:D

[cwoody222]

For the past two nights the last channel I watched before going to bed was a SDV channel. The following morning I woke up with a message saying that channel could not be tuned and to press Select to try again.

One time, Select worked. Another time, I had to Ch Up and Ch Down again.

Both times the green light was solid.

Weird.

[mercurial]

Welcome to the world of tuning adapters. ;)

[ShaneF]

For the past two nights the last channel I watched before going to bed was a SDV channel. The following morning I woke up with a message saying that channel could not be tuned and to press Select to try again.

One time, Select worked. Another time, I had to Ch Up and Ch Down again.

Both times the green light was solid.

Weird.

Yup, this happens to me all the time too. You're not alone.

[cwoody222]

I called TW today with a simple question about my bill. They offered me Showtime for 6 months for $5. I agreed. The operator hit my card and my TiVo rebooted. Upon reboot, no Showtime.

She transferred me to a tech who said he only handles networking issues. So he transferred me to a 3rd person.

That person was able to get my new channels working.

3 people and 30 minutes just to turn on Showtime. Man, they have NO CLUE what they're doing with CableCARDs, do they?!

[cwoody222]

Just realized something with my bill.

They're charging me $2.50 per CableCARD but then an additional $2.00 on the SECOND card only for "programming" or something?

Is that because they think that the 2nd card is an additional outlet in another room? If they realize that both cards are in the same device will they waive that $2?

I seem to recall reading something along those lines before.

[atroy]

Sorry for the cross posting, but does anyone have TW in Bergen County, NJ? I'm only getting 13 channels on my Premiere without an adapter. I'm very worried whether or not the TA will resolve the problems. If not, does anyone know Tivo's return policy? I've only had it for a week or so, and got lifetime service at that.

AT

[cwoody222]

Sorry for the cross posting, but does anyone have TW in Bergen County, NJ? I'm only getting 13 channels on my Premiere without an adapter. I'm very worried whether or not the TA will resolve the problems. If not, does anyone know Tivo's return policy? I've only had it for a week or so, and got lifetime service at that.

AT

Theoretically, yes, that's the point of the adapter.

Getting a tech who knows what they're doing is another story.

Good luck!

[jpfreak33]

I have had Tivo for years and I'm getting ready to move into an area with TW. From what I'm ready here there are A LOT of issues! Almost seems like too much of a hassle to even deal with. I am thinking of getting the Premium and then hooking it up. But with all the errors and bad cards and bad tech support, I don't know if it is worth all the hassle. Does EVERYONE deal with these issues? The TW DVR sucks as far as features compared to a Tivo but if I can get it and use it every day without jumping through hoops it might be worth the sacrifice. Thoughts??

[cwoody222]

I have had Tivo for years and I'm getting ready to move into an area with TW. From what I'm ready here there are A LOT of issues! Almost seems like too much of a hassle to even deal with. I am thinking of getting the Premium and then hooking it up. But with all the errors and bad cards and bad tech support, I don't know if it is worth all the hassle. Does EVERYONE deal with these issues? The TW DVR sucks as far as features compared to a Tivo but if I can get it and use it every day without jumping through hoops it might be worth the sacrifice. Thoughts??

My SETUP was a pain. But I was persistent (and really a nag) and finally got everything working in about 2 weeks. They did mess something up on their end a few weeks later but that was fixed in 2 days.

Once you get it up and running, just leave it alone and you should be OK :)

I came from OTA + basic cable and I can say although I really hate the company and hate paying as much as I do to a company that hates me for being a CableCARD customer, I do love having TiVo functionality + digital cable + HD.

[SCSIRAID]

I have had Tivo for years and I'm getting ready to move into an area with TW. From what I'm ready here there are A LOT of issues! Almost seems like too much of a hassle to even deal with. I am thinking of getting the Premium and then hooking it up. But with all the errors and bad cards and bad tech support, I don't know if it is worth all the hassle. Does EVERYONE deal with these issues? The TW DVR sucks as far as features compared to a Tivo but if I can get it and use it every day without jumping through hoops it might be worth the sacrifice. Thoughts??

My 3 TiVo's with CC's and TA's are working great on TWC Raleigh. I see only occasional issues which arent earth shattering.

[squiddohio]

Don't generalize from insufficient data.
Happy users with no problems seldom post here, because there is no reason to. If TiVo were that bad, they be out of business. I have had lots of TiVos over the years, none of which have ever had any problems, and several TW boxes (before TiVo had a HD unit), and the TiVo is far superior to TW, and well worth the extra upfront cost, which amortizes nicely over its lifespan, unlike the TW rental units.
I'm not sure what "sucks as far as features" means, but TiVo has far more features, a much better interface, guide data for 12-13 days instead of 5, and many more and easier to use search features, in addition to Netflix (and other) streaming sources of content.
To answer your question, no "EVERYONE" (in caps?) does not have these issues, only the few who post here. Count them up and divide by the number of units in service (actually, you would divide the number of units in service by the number of defective units).
If you are still not sure, get a TW box and try it out for a month, then order a TiVo, which I think you can return within 30 days if you do not like it. From what I understand, almost none are returned under such circumstances. I dumped my TW HD box as soon as the Series 3 HD box was introduced, and I'm glad I did.

[seggers]

For the past two nights the last channel I watched before going to bed was a SDV channel. The following morning I woke up with a message saying that channel could not be tuned and to press Select to try again.

One time, Select worked. Another time, I had to Ch Up and Ch Down again.

Both times the green light was solid.

Weird.

Another WNY user here. I have had to call TWC on other issues (8 blinking lights) and asked their 3rd level (or TA/SDV tech) why I get that message.

His answer makes sense and it is that your SDV session times out and you loose lock. Think of it this way, if you sign into your internet banking (this assumes you do such things) and then leave it, it will eventually time you out and require to re-login.

Seems that the same is true for TAs. If you leve them 'logged in' to one channel for too long, then they 'time out'.

One a side note, does anyone in the Buffalo/WNY area actually have M type CCs? I have 2 S cards and I would dearly love love to replace those with a single M type.

Seggers

[pL86]

Tivo does a nice job of explaining and illustrating the channel timeout concept:

http://support.tivo.com/app/answers/detail/a_id/307/kw/sdv/r_id/100041#RequestinganSDVchannel

I personally think the timeout method is an overly aggressive method to reclaim bandwidth that leans too far in the direction of saving space over providing a consumer-friendly experience. Requiring viewers to periodically affirm they are still watching a channel is not user friendly and goes against the grain of what's basically the passive experience of watching TV. I disagree with the notion that a channel timeout is like a timed security logout on a bank website. The better analogy is the internet provider that shuts off a user's internet connection because she hasn't surf to a new website in a while.

Besides, there's the question of balancing. A timeout on a bank website or an ATM is arguably acceptable because the security risk is grave enough that it outweighs the burden imposed on a user. I'm not so sure the goal of maximizing bandwidth reclamation so clearly outweighs the cost imposed on the viewer. Would a significant amount of bandwidth really be used if there was no timeout and an SDV channel remained locked and open until changed? I would think most of the bandwidth savings from an SDV implementation is already achieved by only having to send out requested channels. Having channels time out certainly reclaims even more bandwidth but I tend to think the savings are relatively small and if they are, whether it's worth it. I'd be curious if any cable engineers have any real world data about how much bandwidth is really saved by the timeout and how long the timeout period usually is.

[LosAngelesSports]

i need some serious help here.

I just moved to Downtown LA, and the neighborhood is served by Time Warner. I had Charter communications before, and everything worked fine with them (HD Tivo, one MCard and Tuning Adapter)

I have been here at the new place for two weeks now, and the techs have been here about every day. We have tried numerous cards. The problem everytime is that the card and tivo wont pair. In the conditional access screen, the Val is always ?. At one point, they had two supervisors, two managers and maintenance here at the building at the same time. All the levels to the building as well as to my floor are fine. I get the signal on my other tv with no tivo.

I called tivo and they said that the cable company needs to send a separate pairing and authorization hit. I even went and bought a premiere, and the same thing is happening with that one, so im sure its a time warner issue. I even let the tech take my tivos to their wherehouse and try connecting there and still no luck.

Im sick of this and im pissed off. How can they be so incompetent? what can i do? please help!

[dlfl]

http://www.tivocommunity.com/tivo-vb/showthread.php?p=7722378#post7722378

[vseven]

I just called up Time Warner (NE Ohio) and told the sales rep I wanted some information on CableCards. He said he would transfer me to someone that could help me. A minute later a girl answered the phone and I asked her if they had M cards available. She said yes they do. I asked home much they were per month. She said $2.95. I asked if I could self install it. She said no, a tech visit is required and it's $9.95. I asked if they provide a tuning adapter free with that. She said yes they do.

Hopefully I'll be buying a Tivo Premier soon...the up front cost is kinda hefty and I don't like the idea of paying a subscription fee but I'm already paying $21 a month for the TW box and DVR subscription so I figure over the years it will pay for itself. I also hope the tech is as knowledgeable as the sales person I just talked to. Thanks for this site....very helpful.

-Allan

[ShaneF]

TWC western NY

After months of almost flawless behavior from my HD TiVo, cable cards and tuning adapter, I am now unable to get NBC (HD channel or analog channel) or CBS (HD channel, the analog channel works fine). When I try to tune them in I get the message that the channel is temporarily unavailable. Both channels work fine on my other old school TV with no TiVo. I've tried rebooting everything. Any other ideas? Dreading a call to TWC tech support.

[cwoody222]

TWC western NY

After months of almost flawless behavior from my HD TiVo, cable cards and tuning adapter, I am now unable to get NBC (HD channel or analog channel) or CBS (HD channel, the analog channel works fine). When I try to tune them in I get the message that the channel is temporarily unavailable. Both channels work fine on my other old school TV with no TiVo. I've tried rebooting everything. Any other ideas? Dreading a call to TWC tech support.

No issues here in Buffalo. I was watching CBS HD this morning via TiVo/adapter.

Sounds like maybe your CableCARDs may have lost provisioning for those channels?

Do you twitter? Their twitter tech support is VERY good and quick to reply. twitter.com/twcablehelp I always try them before making a call.

If you do make a call get the CableCARD hotline number in this thread. Don't waste your time calling their normal customer service. They're clueless about CableCARD issues. If you have to, ask for a Tier 3 Support rep.

[LosAngelesSports]

i need some serious help here.

I just moved to Downtown LA, and the neighborhood is served by Time Warner. I had Charter communications before, and everything worked fine with them (HD Tivo, one MCard and Tuning Adapter)

I have been here at the new place for two weeks now, and the techs have been here about every day. We have tried numerous cards. The problem everytime is that the card and tivo wont pair. In the conditional access screen, the Val is always ?. At one point, they had two supervisors, two managers and maintenance here at the building at the same time. All the levels to the building as well as to my floor are fine. I get the signal on my other tv with no tivo.

I called tivo and they said that the cable company needs to send a separate pairing and authorization hit. I even went and bought a premiere, and the same thing is happening with that one, so im sure its a time warner issue. I even let the tech take my tivos to their wherehouse and try connecting there and still no luck.

Im sick of this and im pissed off. How can they be so incompetent? what can i do? please help!

Well, after calling the cable card help desk, they solved the problem. it was a head in issue i guess. all i know is that it took about 17 truck rolls, numerous hours on the phone, and an amazing amount of time wasted to get my cable to work. When they came out for the second tivo, it literally took 10 seconds.

[dlfl]

Well, after calling the cable card help desk, they solved the problem. it was a head in issue i guess. all i know is that it took about 17 truck rolls, numerous hours on the phone, and an amazing amount of time wasted to get my cable to work. When they came out for the second tivo, it literally took 10 seconds.
Amazing isn't it? TWC staffs the NCCS with 4 or 5 people for years now, and yet their local support people don't use it. Would they really rather waste 17 truck rolls rather than use their own resource? Of course the cynical answer might be "yes -- their real purpose is to discourage TiVo users (with 17 truck rolls) while still maintaining a facade of corporate care (NCCS)".

[cwoody222]

Well, after calling the cable card help desk, they solved the problem. it was a head in issue i guess. all i know is that it took about 17 truck rolls, numerous hours on the phone, and an amazing amount of time wasted to get my cable to work. When they came out for the second tivo, it literally took 10 seconds.

How sad. I'd agree with the cynical answer above except I don't think they're that smart.

I really think they're really just that dumb that they don't know how to do it.

Cheers to you for HOLDING YOUR GROUND and MAKING THEM fix it!

[ShaneF]

TWC western NY

After months of almost flawless behavior from my HD TiVo, cable cards and tuning adapter, I am now unable to get NBC (HD channel or analog channel) or CBS (HD channel, the analog channel works fine). When I try to tune them in I get the message that the channel is temporarily unavailable. Both channels work fine on my other old school TV with no TiVo. I've tried rebooting everything. Any other ideas? Dreading a call to TWC tech support.

I called the TWC CableCard support #. After poking around in my tuning adapter the support rep suspects that the incoming cable signal may be the problem so a tech is coming out in a week. Currently channels 2, 702, and 704 are gone, with 4 disappearing sporadically. (Tivo says searching for signal on cable in).

[cwoody222]

They ALWAYS think it's a signal issue just so they can get you off the phone and send a tech out.

Sounds fishy to me that a bad signal is only affecting a handful of channels.

I'd bet your CableCARDs somehow got screwed up and aren't provisioned properly to give you the correct stations.

[Grumock]

They ALWAYS think it's a signal issue just so they can get you off the phone and send a tech out.

Sounds fishy to me that a bad signal is only affecting a handful of channels.

I'd bet your CableCARDs somehow got screwed up and aren't provisioned properly to give you the correct stations.

LOL!! It's possible that it may be something signal related. If it was a provisioning issue, like you think, then I believe a lot more then just a few channels would be missing. More likely, it may be a mapping issue either to the card or the tuning adapter. If the channels were in the SDV format & were taken out for some reason the card & tuning adapter are still looking for them on the SDV carousel. Just a guess though

[pdm]

On tuesday I stopped being able to receive SDV channels. I did the normal reboot procedures that generally fix TA issues but none worked. 3 days of phone calls and the national cable card support guy talked to Austin head end people and said I needed a new tuning adapter box. So I go to the Austin time warner office and swap it out, get it home and it is doing the 8 blinks then pause bit. I call again, hour on the phone and now I am left with it just blinking constantly with no pauses. They are sending a technician, but soonest available was October 1.

I'm so fed up with this barely working crap. October 1 gives me a lot of time to look into HTPC options and see if the AppleTV i pre ordered will let me cut the cable tv entirely, tivo or not.

If anyone has any ideas how I can fix this before Oct 1 or later please let me know.

[pdm]

Well now it is flashing 8 times then pausing, which I think is a known issue right? Well a call to the National cable card folks and several calls to the local support folks hasn't been able to fix it. I'll be getting the tech coming to my house on Oct 1 I guess.

[dlfl]

Well now it is flashing 8 times then pausing, which I think is a known issue right? Well a call to the National cable card folks and several calls to the local support folks hasn't been able to fix it. I'll be getting the tech coming to my house on Oct 1 I guess.
8-blinks is a signal the TA has lost it's authorization. In TA Diagnositics, scroll down to the "PowerKey" section, hit select three times. You should see a "Sub Expires" date and it will be in the past. Normally, it should be at least 20 days in the future and it must be updated by the proper signals sent from the head end to accomplish this. TWC Southwest Ohio was failing to send these signals for about a year resulting in 8-blinks quite frequently. But between NCCS and your local support, the signals should be capable of being sent. It has never taken a service call to get those signals sent. Unless you have completely worn out your welcome, I would try again rather than wait for the truck roll. I assume you are power-cycling the TA and cycling the USB connection (?).

[pdm]

8-blinks is a signal the TA has lost it's authorization. In TA Diagnositics, scroll down to the "PowerKey" section, hit select three times. You should see a "Sub Expires" date and it will be in the past. Normally, it should be at least 20 days in the future and it must be updated by the proper signals sent from the head end to accomplish this. TWC Southwest Ohio was failing to send these signals for about a year resulting in 8-blinks quite frequently. But between NCCS and your local support, the signals should be capable of being sent. It has never taken a service call to get those signals sent. Unless you have completely worn out your welcome, I would try again rather than wait for the truck roll. I assume you are power-cycling the TA and cycling the USB connection (?).


Thanks for the suggestion. I called again, the tech found a knowledge base article about the 8 blinks, checked everything, sent a hit, I saw the EMM count go up when he sent it, still nothing.

On that page you mentioned I have:

Sub Expires: Expired
CA Time: 0918.13040
EUT Update: 0918.13020

I also realize I may have posted my whines into the wrong thread. SOrry about that. :-) I thought I was in the tuning adapter thread but my blind rage put me into the time warner cable thread. Opps!

[dlfl]

Thanks for the suggestion. I called again, the tech found a knowledge base article about the 8 blinks, checked everything, sent a hit, I saw the EMM count go up when he sent it, still nothing.

On that page you mentioned I have:

Sub Expires: Expired
CA Time: 0918.13040
EUT Update: 0918.13020

I also realize I may have posted my whines into the wrong thread. SOrry about that. :-) I thought I was in the tuning adapter thread but my blind rage put me into the time warner cable thread. Opps!
When you say "still nothing", do you mean still 8-blinks-pause?
If so they aren't sending the correct signals.

Even if they send the correct signal, you need to cycle the USB connection and the power to the TA. At some point you need to enter the "Acquiring Channels" phase where a rotating symbol appears on your screen for a minute or two. Frequently I have to reboot my TiVo to get there.

[Grumock]

When you say "still nothing", do you mean still 8-blinks-pause?
If so they aren't sending the correct signals.

Even if they send the correct signal, you need to cycle the USB connection and the power to the TA. At some point you need to enter the "Acquiring Channels" phase where a rotating symbol appears on your screen for a minute or two. Frequently I have to reboot my TiVo to get there.

good advise!! It does not always take the hit so sometimes a reboot is needed.

[truthiness]

so I just looked at my TW cable lineup for Syracuse/Utica NY and it states that most of the HD stuff is not available on cable card, and this is not the POV stuff, regular channels like Discovery and CNN.

Does this make sense or is it an outdated channel listing, I wonder?

I just bought a Tivo Premier and am thinking about returning it if I can't get rid of my set top box. Maybe that is TW's plan!

Can I use Premier without a cable card?

[cwoody222]

so I just looked at my TW cable lineup for Syracuse/Utica NY and it states that most of the HD stuff is not available on cable card, and this is not the POV stuff, regular channels like Discovery and CNN.

Does this make sense or is it an outdated channel listing, I wonder?

I just bought a Tivo Premier and am thinking about returning it if I can't get rid of my set top box. Maybe that is TW's plan!

Can I use Premier without a cable card?

I've never heard of a channel not being available via cable card. Most likely it means those channels are SDV which means they require a cable card AND and an SDV adapter.

What specifically does the list say in regards to these channels?

[Grumock]

so I just looked at my TW cable lineup for Syracuse/Utica NY and it states that most of the HD stuff is not available on cable card, and this is not the POV stuff, regular channels like Discovery and CNN.

Does this make sense or is it an outdated channel listing, I wonder?

I just bought a Tivo Premier and am thinking about returning it if I can't get rid of my set top box. Maybe that is TW's plan!

Can I use Premier without a cable card?

No that is not correct information. That information would be applied to cable cards in TV but not TIVo with Cable cards & tuning adapter.

[cwoody222]

Great point; I'm sure it's referring to Cable Cards in TV's and not Cable Cards in TiVo's (presuming he uses an SDV adapter too).

[Grumock]

Cable Cards in TiVo's (presuming he uses an SDV adapter too).

LOL true

[truthiness]

I've never heard of a channel not being available via cable card. Most likely it means those channels are SDV which means they require a cable card AND and an SDV adapter.

What specifically does the list say in regards to these channels?

I'm going to have to quote this a few times so I can get more than 5 posts so I can post a screenshot.

[truthiness]

I'm going to have to quote this a few times so I can get more than 5 posts so I can post a screenshot.

I apologize for the multiple quotes.

[truthiness]

I apologize for the multiple quotes.

Does anyone have the TV premiere hooked up to a Panasonic 50" G20? Any opinions?

[truthiness]

Does anyone have the TV premiere hooked up to a Panasonic 50" G20? Any opinions?

I've heard this is a pretty good plasma. Post #5 woo hoo!

[truthiness]

I've never heard of a channel not being available via cable card. Most likely it means those channels are SDV which means they require a cable card AND and an SDV adapter.

What specifically does the list say in regards to these channels?

Here is what my channel listing shows:

http://farm5.static.flickr.com/4107/5005330106_c66b602383.jpg

[dlfl]

Yeah, that's a lot like the line up page on my TWC system -- and I find it bordering on totally useless. I suspect only TiVo users even try to use these pages. I think STB and (TWC) DVR users just rely on the lineups shown on their screens. Occasionally I request a printed pamphlet of the lineup (which is frequently out of date in itself). I supplement this by occasionally querying TWC support about a few specific channels that may be in question. The web page just isn't worth the trouble it takes to try to understand it.

If you really like frustration, try getting an accurate, up-to-date, listing of the channels that are SDV!

[truthiness]

Yeah, that's a lot like the line up page on my TWC system -- and I find it bordering on totally useless. I suspect only TiVo users even try to use these pages. I think STB and (TWC) DVR users just rely on the lineups shown on their screens. Occasionally I request a printed pamphlet of the lineup (which is frequently out of date in itself). I supplement this by occasionally querying TWC support about a few specific channels that may be in question. The web page just isn't worth the trouble it takes to try to understand it.

If you really like frustration, try getting an accurate, up-to-date, listing of the channels that are SDV!

so you think there are pretty good odds that I can get a cable card for my new Tivo and it'll work?

[dlfl]

so you think there are pretty good odds that I can get a cable card for my new Tivo and it'll work?
Sorry, guess I didn't address your original question -- it kind of got lost in all the posts. I agree with Grumock that this must be wrong info. But, the best souce of info is another TiVo digital subscriber on the same cable system. I'm sure one of them is on this forum and hopefully they will post.

The only way I can imagine having a lot of digital channels (not PPV or VOD) that aren't available with CableCARD is if the cable provider made the deliberate decision not to furnish Tuning Adapters and the channels are all SDV channels. I've never heard of a Time Warner system doing this.

BTW, yes you can use a Premiere without CableCARD(s). If your cable system still delivers analog channel versions (non of which will be HD of course), you can get them. And you can connect an antenna and get OTA broadcasts.

If you can't get confirmation from a user on this forum, why not try CableCARD (and Tuning Adapter if your system uses SDV)? The cards are rented for several bucks per month and the TA's are free.

[Grumock]

The only way I can imagine having a lot of digital channels (not PPV or VOD) that aren't available with CableCARD is if the cable provider made the deliberate decision not to furnish Tuning Adapters and the channels are all SDV channels. I've never heard of a Time Warner system doing this.

I agree 100% with you & I'm not sure that a cable provider such as TWC can do that legally. I believe only the small fish companies have that option available.

[ShaneF]

I called the TWC CableCard support #. After poking around in my tuning adapter the support rep suspects that the incoming cable signal may be the problem so a tech is coming out in a week. Currently channels 2, 702, and 704 are gone, with 4 disappearing sporadically. (Tivo says searching for signal on cable in).

The tech showed up yesterday afternoon. I tuned to one of the missing channels. He started to undo the coax connection to the tuning adapter and the channel came in. I was red with shame. Turned out to just be poorly crimped coax (both) ends on the short cable going from my surge protector into the tuning adapter. Weird that it worked for close to two years and all of a sudden had an issue.

[pdm]

So, 2 techs came out today, checked my levels, everything was ok, they did the apparently obligatory put new ends on cables. But levels again levels were ok.

As a reminder, I had the 8 blinks and pause issue (once I got a new tuning adapter anyway).

Here is how they fixed it:

Tech dialed phone. "This is tech #### with tech #### we are on blah blah ave.." "I need you to send some EMMs to the tuning adapter.." "ok thanks"

and that fixed it. About 2-3 minutes on the phone for him.

Why was I not able to get this done with several hours on the phone with time warner, including over an hour on the phone with the national cable card number? I talked to about 8 different people at time warner, some here in Austin, and 2 at the national cable card support line, in a week's time. I even swapped out my tuning adapter.

Can someone tell me the magic words to explain to the techs on the phone what signals to send? It seems that periodically they just have to do it again. I'd like to not be without SDV channels for 3 weeks again next time.

I got one tech who seemed t be following a script, he found a support document tha tdescribed the 8 blinks and pause problem. Either that document didn't tell him how to fix it. Even I told him to send EMMs/hits and he claimed to have done it.

One thing to note, when they sent the hits/EMMs the counter only went to like 8 or 12, when the tech had them do it it was up to 140+. I don't know what an EMM is exactly or how this even makes sense. If someone could explain it I would love to understand.

[Grumock]

So, 2 techs came out today, checked my levels, everything was ok, they did the apparently obligatory put new ends on cables. But levels again levels were ok.

As a reminder, I had the 8 blinks and pause issue (once I got a new tuning adapter anyway).

Here is how they fixed it:

Tech dialed phone. "This is tech #### with tech #### we are on blah blah ave.." "I need you to send some EMMs to the tuning adapter.." "ok thanks"

and that fixed it. About 2-3 minutes on the phone for him.

Why was I not able to get this done with several hours on the phone with time warner, including over an hour on the phone with the national cable card number? I talked to about 8 different people at time warner, some here in Austin, and 2 at the national cable card support line, in a week's time. I even swapped out my tuning adapter.

Can someone tell me the magic words to explain to the techs on the phone what signals to send? It seems that periodically they just have to do it again. I'd like to not be without SDV channels for 3 weeks again next time.

I got one tech who seemed t be following a script, he found a support document tha tdescribed the 8 blinks and pause problem. Either that document didn't tell him how to fix it. Even I told him to send EMMs/hits and he claimed to have done it.

One thing to note, when they sent the hits/EMMs the counter only went to like 8 or 12, when the tech had them do it it was up to 140+. I don't know what an EMM is exactly or how this even makes sense. If someone could explain it I would love to understand.

Well the thing you should look for is on the "Power Key Information" page in your TA. ON Page 3 in there, there is a section that says "Sub Expires" normally it should have numbers there & the 1st four are a date. If it says "Expired" then a stage hit is needed from the DNCS. Now if the DNCS opperator tells someone that they have sent it there is really no way to tell if they did, unless that "Expired" changes to numbers.

[JaredCMH]

Hi,

I live in Springfield, OH (45503) and have 2 Tivo Units, a Premier, and a Series 3 HD, both have multi-stream cards, with tuning adapters.

What the heck is the channel line up for this thing?

I subscribe to the Basic Tier, and Digital Tier, with Showtime & Starz.

I don't subscribe to the Standard Tier.. (what a waste of money!!).

I don't get some channels in the digital tier, such as 159 Style, and 229 RFDTV -- plus lots of others that I should be receiving.

I was told by the TW rep, that if I wanted the full line up, I need to ditch the TIVO and get TW's boxes.

I thought the purpose of the CableCard and tuning adapter was you could use your own equipment and it would function the same as the cable compaines stuff?


Sorry, guess I didn't address your original question -- it kind of got lost in all the posts. I agree with Grumock that this must be wrong info. But, the best souce of info is another TiVo digital subscriber on the same cable system. I'm sure one of them is on this forum and hopefully they will post.

The only way I can imagine having a lot of digital channels (not PPV or VOD) that aren't available with CableCARD is if the cable provider made the deliberate decision not to furnish Tuning Adapters and the channels are all SDV channels. I've never heard of a Time Warner system doing this.

BTW, yes you can use a Premiere without CableCARD(s). If your cable system still delivers analog channel versions (non of which will be HD of course), you can get them. And you can connect an antenna and get OTA broadcasts.

If you can't get confirmation from a user on this forum, why not try CableCARD (and Tuning Adapter if your system uses SDV)? The cards are rented for several bucks per month and the TA's are free.

[cwoody222]

Hi,

I live in Springfield, OH (45503) and have 2 Tivo Units, a Premier, and a Series 3 HD, both have multi-stream cards, with tuning adapters.

What the heck is the channel line up for this thing?

I subscribe to the Basic Tier, and Digital Tier, with Showtime & Starz.

I don't subscribe to the Standard Tier.. (what a waste of money!!).

I don't get some channels in the digital tier, such as 159 Style, and 229 RFDTV -- plus lots of others that I should be receiving.

I was told by the TW rep, that if I wanted the full line up, I need to ditch the TIVO and get TW's boxes.

I thought the purpose of the CableCard and tuning adapter was you could use your own equipment and it would function the same as the cable compaines stuff?

You are correct. The agent is wrong. You can receive every channel (except for PPV and OnDemand) that their boxes can.

If you're not receiving everything you're paying for (are you SURE you know what channels are part of the lineups you pay for?), call them and tell them.

The lineup for your TiVo is the same lineup everyone else gets. There is no "TiVo lineup".

EDIT: In your zipcode, Style is on the 'Digital Variety' tier and RFDTV is on the 'Digital Choice' tier. Both you have to pay extra for. Are you?

http://www.timewarnercable.com/dayton/support/clu/clu.ashx

[Grumock]

Hi,

I live in Springfield, OH (45503) and have 2 Tivo Units, a Premier, and a Series 3 HD, both have multi-stream cards, with tuning adapters.

Is this the SW region of Ohio?

If so then you should be able to reference the website to see the channels that you get. Now unless there is something going on between the TA & the TIVo ( like they are not talking to each other) then the info the rep gave you is incorrect.

[BruceShultes]

Don't believe anything a TW rep. tells you.

[macd2]

I'm near Raleigh, NC and use Time Warner.
I can almost never tune to the Bravo SDV channels.
Does anyone else have that issue?
What should I try to fix?

[SCSIRAID]

I'm near Raleigh, NC and use Time Warner.
I can almost never tune to the Bravo SDV channels.
Does anyone else have that issue?
What should I try to fix?

No issue with BravoHD here in Apex. Do you get any message onscreen when you try to tune it? What does DVR Diags show when you get a failed tune?

[dlfl]

Hi,

I live in Springfield, OH (45503) and have 2 Tivo Units, a Premier, and a Series 3 HD, both have multi-stream cards, with tuning adapters.

What the heck is the channel line up for this thing?
................................................
I was told by the TW rep, that if I wanted the full line up, I need to ditch the TIVO and get TW's boxes.
..............
I'm in TWC SW OH and AFAIK there is no simple way for a TiVo owner to know what channels they should receive. I find the TWC lineup page to be useless. You can request a little glossy lineup brochure be mailed to you. It is much better than the web page, but goes out of date very quickly as they are always shuffling channels around. When I have questions about a few specific channels I just have to call TWC support and ask about them.

In a practical sense, the TWC rep was correct. I presume people using their equipment get a fairly accurate lineup in their screens.

[cwoody222]

In a practical sense, the TWC rep was correct. I presume people using their equipment get a fairly accurate lineup in their screens.

You presume incorrect.

TWC's equipment lists EVERY channel they offer without any indication until you tune a channel whether you get it or not. And you cannot delete or hide channels you don't receive.

TiVo lets you customize the listings so not show channels you don't subscribe to.

So once you know what you subscribe to (I still think the original poster just doesn't know what channels come with the packages he pays for) you can create a channel guide that only contains stations you receive.

[macd2]

No issue with BravoHD here in Apex. Do you get any message onscreen when you try to tune it? What does DVR Diags show when you get a failed tune?
DVR Diags caused my Tivo to wedge with onscreen message "Please Wait".
After rebooting the Tivo and the Tuning Adapter, I have all my channels again.
Thanks for looking. Sorry for the noise. :-)

[alex50]

Here is my rather annoying experience with time warner cable (nyc).

1. First appointment for install (set for 5-8 pm window on Tue.) - No show. Calling customer service after the missed appointment yielded the same BS: tech called and no one answered. Total BS since I was home, and no calls on my caller ID.

2. Second appointment for that Sat. Sent contractor (despite my request that it be a TWC employee) who had never done a cable card install. I put in the card and showed him the numbers he needs to give TWC to pair the cards. He was unable to reach anyone at TWC who knew what to do with it.

3. Third appointment set for the next day (Sunday). I didn't think they would show since I believed they were not working on Sundays. But someone showed up. This time a TWC employee...but he had never done cable cards and he didn't bring any cards with him. The tech spent an hour on the phone with TWC back-office, but was unable to pair the cards.

4. Fourth visit set for Monday. A TWC tech who troubleshoots cable card installs showed up with multiple cable cards. Swapped out the existing card, and the new card proceeded with a firmware install. After the update, he called it in and it was finally working.

I find it hard to believe TWC is this incompetent. It must be part of their active campaign to resist their legal requirement to install cable cards when a customer requests it.

At the time of setting the appointment, it may be in your interest to let TWC know ahead of time that you are requesting a TWC tech with cable card experience and that if they send someone else to waste your time, you will be filing a formal complaint with the FCC.

[Grumock]

I find it hard to believe TWC is this incompetent. It must be part of their active campaign to resist their legal requirement to install cable cards when a customer requests it.

At the time of setting the appointment, it may be in your interest to let TWC know ahead of time that you are requesting a TWC tech with cable card experience and that if they send someone else to waste your time, you will be filing a formal complaint with the FCC.

I honestly think it has more to do, with the fact that few of these devises are implemented around the country, I believe .05% has been mentioned on these forums. Most in house techs, probably see one maybe, two of these jobs a year. I don't think it is a conspiracy like many think.

[dlfl]

...........
So once you know what you subscribe to (I still think the original poster just doesn't know what channels come with the packages he pays for) you can create a channel guide that only contains stations you receive.
Yes, that is the problem! There is no simple accurate way for TWC SW Ohio customers to know what channels are in the packages. The web listings are useless and the printed brochures (which you have to ask for and have mailed to you) are usually out of date by the time you get them.

[dlfl]

I honestly think it has more to do, with the fact that few of these devises are implemented around the country, I believe .05% has been mentioned on these forums. Most in house techs, probably see one maybe, two of these jobs a year. I don't think it is a conspiracy like many think.
I believe it's more like 0.5% -- but still a very small number.

[Grumock]

I believe it's more like 0.5% -- but still a very small number.

LOL I knew you would have that number. Was not sure if it was .05 or .5%

[cwoody222]

Yes, that is the problem! There is no simple accurate way for TWC SW Ohio customers to know what channels are in the packages. The web listings are useless and the printed brochures (which you have to ask for and have mailed to you) are usually out of date by the time you get them.

The web listing clearly indicates what channel is part of what package via the color coding.

I was easily able to tell what packages the channels the original poster complained about were part of.

[Chuckster1953]

Looking to chat with other TiVo Series-3/HD users in the Fremont Nebraska area or in Lincoln, as the Fremont TWC is fed from Lincoln.

Was wondering if you are experiencing grey/black screen issues as well?

CHUCK

[dlfl]

The web listing clearly indicates what channel is part of what package via the color coding.

I was easily able to tell what packages the channels the original poster complained about were part of.
If you're talking about the lineup web page for TWC SW Ohio (http://www.timewarnercable.com/midohio/support/clu/clu.ashx?ChannelFilter=All&CLUID=976&Zip=&SortByPackage=true), I have to repectfully disagree. There are so many colors it's hard to even distinguish them. I've been on the phone with TWC reps, both of us looking at this page, and the rep couldn't even explain how to use it.

For example, my TWC bill says I get the Basic Service, Standard Service and Digital Variety Package. If I go to the lineup page and check the "package filters" for those three items, the resuling channel list is clearly missing a huge number of channels that I do get, in particular NONE of the HD channels are listed. There are about 20 package filter checkboxes and they are all checked when the page first loads. Just unchecking about 17 of them is a tedious process as the page has to reload and then you have to rescroll after each one is unchecked. EDIT: Just discovered the faint little checkbox named "all" at the bottom of the page, which is checked upon page load. If you uncheck "all", it unchecks all the package filters. Not exactly obvious, I would say.

Based on the channels I actually receive I can infer I also get the HD Standard and HD Variety packages -- but there is no way to tell that from my invoice or the lineup web page.

The printed brochure they will mail to me (on request) is much clearer, although, as noted, usually out of date by the time I get it.

[zydecogirl]

I have an authorized cable card in my S3 XL and want to put it in the new Premier. Any reason why I can't just swap it into the new unit? How to do it?

[BruceShultes]

I have an authorized cable card in my S3 XL and want to put it in the new Premier. Any reason why I can't just swap it into the new unit? How to do it?

I believe the cablecards are paired with the specific id of the box during installation, so you couldn't do it without calling your cable company and having it paired with the Premier's id.

Also, most cable companies will not let you do this yourself anyway.

[JimWall]

I understand then when a cable card is inserted into a Tivo is generates a unique Host ID which is what is authorized.
I also understand if you pull one out and reinsert it into the SAME Tivo you may get a new Host ID also.
So moving it to a new TIVO will result in a new Host ID and require call TWC to get it authorized.

[BruceShultes]

I understand then when a cable card is inserted into a Tivo is generates a unique Host ID which is what is authorized.
I also understand if you pull one out and reinsert it into the SAME Tivo you may get a new Host ID also.
So moving it to a new TIVO will result in a new Host ID and require call TWC to get it authorized.

With the S3, the Host ID's were slot specific. In other words, you could remove a cablecard from one of the slots and as long as you put it back in the same slot everything still seemed to work.

At least this is the way it seemed to work with TW in my area (Albany, NY). Either the Host ID didn't change or TW was able to read what it was changed to and re-pair the card on their end. I know that everyone I called in with a problem, they told me to remove the cards and put them back in the same slots.

However, putting the card in a different Tivo will change the Host ID.

[BruceShultes]

I understand then when a cable card is inserted into a Tivo is generates a unique Host ID which is what is authorized.
I also understand if you pull one out and reinsert it into the SAME Tivo you may get a new Host ID also.
So moving it to a new TIVO will result in a new Host ID and require call TWC to get it authorized.

With the S3, the Host ID's were slot specific. In other words, you could remove a cablecard from one of the slots and as long as you put it back in the same slot everything still seemed to work.

At least this is the way it seemed to work with TW in my area (Albany, NY). Either the Host ID didn't change or TW was able to read what it was changed to and re-pair the card on their end. I know that everytime I called in with a problem, they told me to remove the cards and put them back in the same slots.

However, putting the card in a different Tivo will change the Host ID.

[Grumock]

With the S3, the Host ID's were slot specific. In other words, you could remove a cablecard from one of the slots and as long as you put it back in the same slot everything still seemed to work.

At least this is the way it seemed to work with TW in my area (Albany, NY). Either the Host ID didn't change or TW was able to read what it was changed to and re-pair the card on their end. I know that everytime I called in with a problem, they told me to remove the cards and put them back in the same slots.

However, putting the card in a different Tivo will change the Host ID.

The host ID will not change by pulling the card & putting it back into the same slot.

[raldin]

How much is everyone paying for their TWC Cable Cards? I am about to hook up a Tivo in Mid-Ohio and was just told a cable card is $4.95!? Seems rediculous compared to what have I have seen that others have posted on the web and compared to what I would pay for one of their boxes (Only a few bucks more).

[cwoody222]

I pay $7 total for 2 cards. It's listed on my bill as $5 for ($2.50 each) and then a separate $2 charge for the 2nd card.

[SCSIRAID]

How much is everyone paying for their TWC Cable Cards? I am about to hook up a Tivo in Mid-Ohio and was just told a cable card is $4.95!? Seems rediculous compared to what have I have seen that others have posted on the web and compared to what I would pay for one of their boxes (Only a few bucks more).

$4.14 per card. That is based on $2.50 for each card plus $1.64 fee for the digital tier.

[arilev]

Hi Everyone,

I'm in Brooklyn, NY 11211. I've got a Tivo Premier and I signed up for the Premier package with TWC.

Tech was out yesterday to install a cable card but no tuning adapter. Everything seemed to go smoothly but last night I noticed that I was missing a handful of HD channels like Biography (763), G4 (692), DIY (688), BBCA (685), VH1 (719) just to name a few. Plenty of others MTV (720), E! (724), ESPN (728), etc work just fine.

After poking around the internet I'm fairly certain that the non functioning channels have recently gone SDV but I can't find a definitive answer.

I've spoken to Time Warner a couple of times and I've repeatedly been told that everything looks good but:
1. They'll resend the signal just in case (nice try but no cigar)
2. It takes up to 48 hours "for all the channels to fill in" (no it doesn't)
3. They'll restart the box from their end (which they apparently don't know that they can't do with a Tivo)
4. I should see On Demand content on channel 1008 (naturally I can't, but even if On Demand was available on Tivo this has exactly what to do with issue I'm calling about?)
5. Cable Cards "can be slow" (a clever variation of the 48 hour line)
6. HD only works with our cable box (my personal favorite, especially as I had just finished explaining that I receive the majority of HD just fine).

So, I've heard a lot of nonsense but what I haven't heard is a straight answer to a very straightforward question that I keep asking; do these channels require a tuning adapter?

I'm asking here because if my thoughts are correct then this should be as simple as swinging by the TWC store and picking up a tuning adapter but I don't want to waste my time doing that if I'm chasing the wrong elephant. Support wants to send a tech out but I don't want to waste my time waiting for one to show if it is a tuning adapter issue and I can pick one up and install it myself in a few minutes.

What do you guys think, is it a quick trip to the TWC store to pick up an adapter or am I supposed to be receiving these channels just fine without an adapter in which case it's time to schedule a visit from a tech?

[bananaman]

Yes you are supposed to be receiving those channels without a tuning adapter. Only a few channels are SDV so far in New York City:

http://www.timewarnercable.com/nynj/learn/cable/sdv/default.html

[EmmettC]

Hi Everyone,

I'm in Brooklyn, NY 11211. I've got a Tivo Premier and I signed up for the Premier package with TWC.

Tech was out yesterday to install a cable card but no tuning adapter. Everything seemed to go smoothly but last night I noticed that I was missing a handful of HD channels like Biography (763), G4 (692), DIY (688), BBCA (685), VH1 (719) just to name a few. Plenty of others MTV (720), E! (724), ESPN (728), etc work just fine.

After poking around the internet I'm fairly certain that the non functioning channels have recently gone SDV but I can't find a definitive answer.

I've spoken to Time Warner a couple of times and I've repeatedly been told that everything looks good but:
1. They'll resend the signal just in case (nice try but no cigar)
2. It takes up to 48 hours "for all the channels to fill in" (no it doesn't)
3. They'll restart the box from their end (which they apparently don't know that they can't do with a Tivo)
4. I should see On Demand content on channel 1008 (naturally I can't, but even if On Demand was available on Tivo this has exactly what to do with issue I'm calling about?)
5. Cable Cards "can be slow" (a clever variation of the 48 hour line)
6. HD only works with our cable box (my personal favorite, especially as I had just finished explaining that I receive the majority of HD just fine).

So, I've heard a lot of nonsense but what I haven't heard is a straight answer to a very straightforward question that I keep asking; do these channels require a tuning adapter?

I'm asking here because if my thoughts are correct then this should be as simple as swinging by the TWC store and picking up a tuning adapter but I don't want to waste my time doing that if I'm chasing the wrong elephant. Support wants to send a tech out but I don't want to waste my time waiting for one to show if it is a tuning adapter issue and I can pick one up and install it myself in a few minutes.

What do you guys think, is it a quick trip to the TWC store to pick up an adapter or am I supposed to be receiving these channels just fine without an adapter in which case it's time to schedule a visit from a tech?

I would just get the tuning adapter anyway. As far as I know, and from what I can see on my Tivo, most of the HD channels are now on switched digital. The installer should have known that you would need a TA anyway.

[pL86]

Yes you are supposed to be receiving those channels without a tuning adapter. Only a few channels are SDV so far in New York City:

http://www.timewarnercable.com/nynj/learn/cable/sdv/default.html

That link is to a page that was created by TWC NYC back in May to announce the launch of SDV. Since then, there have been many additions to the SDV lineup so I would not go by the page except as a baseline; channels that were SDV are still SDV but there have been quite a number of additions since (and delays; Sundance HD was announced as an SDV channel but its launch has since been pulled).

As for the poster's channel queries, off the top of my head, VH1 HD (719) launched as an SDV channel so it has never been viewable without a tuning adapter. The others were linear channels before SDV and I don't believe TWC has changed any linear channels to SDV yet (that would be a change of service they would have to publicly announce since Cablecard users without adapters would lose those channels and TWC has never made such an announcement). SDV has been used so far to add channels.

Clarification: TWC's initial SDV launch announcement included a lot of linear-to-SDV channel conversions. However, they issued a revised launch lineup that was mostly new SDV channels and made no mention of the standard tier channel conversions. I think the only conversions were a couple premium channels like Showtime Beyond. Since then, they've made no public announcements that any of the standard tier channels have been converted to SDV. I believe TWC would have to issue a new public notice when that happens because the initial one is null and void. But perhaps TWC thinks the initial announcement satisfied the notice requirement and it can convert linear channels to SDV at will.

[jeremyz]

Hi Everyone,

I'm in Brooklyn, NY 11211. I've got a Tivo Premier and I signed up for the Premier package with TWC.

Tech was out yesterday to install a cable card but no tuning adapter. Everything seemed to go smoothly but last night I noticed that I was missing a handful of HD channels like Biography (763), G4 (692), DIY (688), BBCA (685), VH1 (719) just to name a few. Plenty of others MTV (720), E! (724), ESPN (728), etc work just fine.

[snip]I may have a related problem. Last night (and continuing today), I lost a bunch of networks including Comedy HD and MTV HD. I have an adapter. This is the first time anything like this has happened since getting the TA, so I'm going to wait a few days and see whether it resolves itself.


Update: Nevermind - all better. It eventually fixed itself after a reboot.

[pL86]

Hi Everyone,

I'm in Brooklyn, NY 11211. I've got a Tivo Premier and I signed up for the Premier package with TWC.

Tech was out yesterday to install a cable card but no tuning adapter. Everything seemed to go smoothly but last night I noticed that I was missing a handful of HD channels like Biography (763), G4 (692), DIY (688), BBCA (685), VH1 (719) just to name a few. Plenty of others MTV (720), E! (724), ESPN (728), etc work just fine.

I just tried to tune to the channels above the tuning adapter disconnected and it looks like you're right and I'm wrong: all the channels you asked about are SDV now. You need an adapter to tune to Biography, G4, DIY, BBC America and VH1. I hadn't realized TWC had shifted these previously linear channels to SDV.

[bananaman]

That link is to a page that was created by TWC NYC back in May to announce the launch of SDV. Since then, there have been many additions to the SDV lineup so I would not go by the page except as a baseline; channels that were SDV are still SDV but there have been quite a number of additions since (and delays; Sundance HD was announced as an SDV channel but its launch has since been pulled).
So Time Warner is not bothering to keep the tuning adapter/SDV information page up to date. Nice.

[bananaman]

That link is to a page that was created by TWC NYC back in May to announce the launch of SDV. Since then, there have been many additions to the SDV lineup so I would not go by the page except as a baseline; channels that were SDV are still SDV but there have been quite a number of additions since (and delays; Sundance HD was announced as an SDV channel but its launch has since been pulled).
Thanks pL86. So Time Warner is not bothering to keep the tuning adapter/SDV information page up to date. Nice.

[dlfl]

Thanks pL86. So Time Warner is not bothering to keep the tuning adapter/SDV information page up to date. Nice.
LOL. I'm shocked! Remember Reagan's famous "trust but verify" phrase regarding the Soviets? There is an adaptation of this that should be applied when dealing with TWC on TiVo-related topics:

Don't trust and always verify. ;)

[BruceShultes]

LOL. I'm shocked! Remember Reagan's famous "trust but verify" phrase regarding the Soviets? There is an adaptation of this that should be applied when dealing with TWC on TiVo-related topics:

Don't trust and always verify. ;)

How about "Never trust" when referring to TWC.

They made me so mad that I dropped them and switched to DirecTV. Sadly the only channels my 3 tivos can record now is OTA.

[tpmcmaho]

Every time I think about buying Tivo, I come here and read the horror stories and it scares me away. I had Tivo before I had an HD TV and loved it. Now that I have HD TV's I read the hassle everyone goes through to get Tivo to work with TW HD.

Is there any light at the end of the tunnel?

[SCSIRAID]

Every time I think about buying Tivo, I come here and read the horror stories and it scares me away. I had Tivo before I had an HD TV and loved it. Now that I have HD TV's I read the hassle everyone goes through to get Tivo to work with TW HD.

Is there any light at the end of the tunnel?

I believe fora make things seem much worse than they really are. My view is that 'happy people' typically dont post (except to help others) while 'folks seeing issues' tend to seek a place to gain help and rant about their issues.

I fall into the 'happy people' group... mostly.... :D You would need a gun to get my TiVo's away from me.

[Kablemodem]

I received notice that TWC has shipped two tuning adapters to me, so I guess my area has gone, or is about to go SDV.

[BruceShultes]

I received notice that TWC has shipped two tuning adapters to me, so I guess my area has gone, or is about to go SDV.

Did you request them or did TWC just ship them to you?

I had to request them before they were shipped.

[cwoody222]

While I had some installation problems and every so often something goes wrong on their end and I lose a channel and have to find a tech who knows what they're doing... aside from that, when it's all working it's awesome!

95% of the time for me it's fantastic.

[A J Ricaud]

I received notice that TWC has shipped two tuning adapters to me, so I guess my area has gone, or is about to go SDV.
I got the letter re: SDV too, so I went on TWC's website and ordered 4 TA's a couple of weeks ago. The letter indicated that SDV would be starting on Nov 9. Yesterday, the 5th., still no TA's so I went to the local office. They said they don't have them and to order on the website.

I called TWC yesterday to check if they did have my order. The first CSR said to go to the local office. I related what I was told. She then disconnected me while looking up my account.

The second CSR scheduled a tech. to come out on Tue, the 9th, when is when SDV is starting and install 4 TA's. It didn't sound like they got my initial order from the website.

I'm not holding my breath that the tech. will have the TA's since the local office said they didn't do that. I'm also wondering if they will be delivered and the tech also comes with them.

The website made it sound like it was a self install, which is fine by me but I guess I'll see what happens this Tue. I also hope I don't get into TA hell like others have posted. Wish me luck.

[abredt]

Both my series 2 and my Series 3 are doing constant reboots.

I unplugged the S-3 and plugged it in. It gets to TiVo Central and then does not respond to the remote. I'm watching it keep rebooting.

Same thing on the S-2.

HELP !!

cb

[yuki-nagato]

Both my series 2 and my Series 3 are doing constant reboots.

I unplugged the S-3 and plugged it in. It gets to TiVo Central and then does not respond to the remote. I'm watching it keep rebooting.

Same thing on the S-2.

HELP !!

cb

do they reboot w/ just the power cord and connection to tv or do you need to add peripherals for it to happen? boot the tivo w/ just the power cord and the connection to the tv and add stuff until it reboots. leave ~5 minutes in between.
Most of the time it's a bad cable card, dirty line, signal strength issue or a power stability issue.

[Kablemodem]

Did you request them or did TWC just ship them to you?

I had to request them before they were shipped.


I requested them online about a month ago. They arrived today and I connected one so far.

[jstevenson]

I requested them online about a month ago. They arrived today and I connected one so far.

Has it done anything for you? Mine (got both yesterday via UPS) are both hooked up but just blinking amber. That said, I'm not sure SDV has started here yet?

[arilev]

I just tried to tune to the channels above the tuning adapter disconnected and it looks like you're right and I'm wrong: all the channels you asked about are SDV now. You need an adapter to tune to Biography, G4, DIY, BBC America and VH1. I hadn't realized TWC had shifted these previously linear channels to SDV.

Thanks! That was exactly my hunch but NOBODY at TWC (including the installer) seems to know that there are a bunch of HD channels that have gone SDV. Of course I'm brand new to TWC so I'm not sure which HD stations were added to the lineup only since they've started using SDV in 11211 and which have gone linear to SDV but I do know I'm missing a whole bunch of HD stations.

Now that I've got a definitive answer I'm going to swing by my local TWC store after work today and grab a tuning adapter. Hopefully that will do it!

[Kablemodem]

Has it done anything for you? Mine (got both yesterday via UPS) are both hooked up but just blinking amber. That said, I'm not sure SDV has started here yet?

I hooked it up on one TV and got the blinking light. A few hours later I didn't get any cable channels, only OTA, so I disconnected it and had to reboot the TiVo to get my cable channels back. Going through the diagnostic screens, it looked like the TA was not initiated. Maybe it doesn't work until SDV actually gets turned on.

Since i have two TiVos, I wonder if it matters which TA goes with which TiVo. Are they paired with the cable cards somehow?

[Grumock]

I hooked it up on one TV and got the blinking light. A few hours later I didn't get any cable channels, only OTA, so I disconnected it and had to reboot the TiVo to get my cable channels back. Going through the diagnostic screens, it looked like the TA was not initiated. Maybe it doesn't work until SDV actually gets turned on.

Since i have two TiVos, I wonder if it matters which TA goes with which TiVo. Are they paired with the cable cards somehow?

No they are not paired to the cards. Did the blinking light ever go out? If not go into the Tuning adapter diags & look at Code Modules to see the platform version. It should be 1.35 if it is going to lock in.

[jstevenson]

I hooked it up on one TV and got the blinking light. A few hours later I didn't get any cable channels, only OTA, so I disconnected it and had to reboot the TiVo to get my cable channels back. Going through the diagnostic screens, it looked like the TA was not initiated. Maybe it doesn't work until SDV actually gets turned on.

Since i have two TiVos, I wonder if it matters which TA goes with which TiVo. Are they paired with the cable cards somehow?

I don't think they are paired to the Cable Cards. I talked to Time Warner a bit and they sent hits to them, and told me to go through the same process outlines elsewhere on this forum (which I tried yesterday).

They said SDV is up and running, but a couple weeks ago they said it hadn't gotten to the valley yet.... confusion abounds.

[arilev]

So I picked up a tuning adapter and within about 3 minutes of plugging it in I am up and running with all my previously missing HD channels. I didn't think to make a full list of the ones that I was missing pre adapter but I'll add BBCAHD and SCHD off the top of my head.

[Grumock]

So I picked up a tuning adapter and within about 3 minutes of plugging it in I am up and running with all my previously missing HD channels. I didn't think to make a full list of the ones that I was missing pre adapter but I'll add BBCAHD and SCHD off the top of my head.

take a look at your Tuning adapter Diags & look in Code Modules for the Platform version let me know if it is 1.35. This is of course, only if you have the motorola tuning adapter.

[jstevenson]

No they are not paired to the cards. Did the blinking light ever go out? If not go into the Tuning adapter diags & look at Code Modules to see the platform version. It should be 1.35 if it is going to lock in.

Mine say 1.27

[Grumock]

Mine say 1.27

u can get the local reps to send a Refresh hit to the tuning adapter & then try & do a reboot on it but if the update does not take after 30minutes once hits are sent then it wont take. It will need to be swapped out at that point. These are supposed to get the update once they are put onto the cable & normaly would take close to 30-40 minutes for to get the update. Now it may be possible that there is something on the line that is preventing this update from coming down. The short of it is that a tech will have to come out more then likely if the hits don't get it to update. 1.32 is the bare min. but 1.35 is the most current & most that are locked in will have that 1.35 Platform Version on it.

[LazySusan]

I had an electrician come out and set up my TIVO -- and it STILL DOESN'T WORK RIGHT!

[abredt]

do they reboot w/ just the power cord and connection to tv or do you need to add peripherals for it to happen? boot the tivo w/ just the power cord and the connection to the tv and add stuff until it reboots. leave ~5 minutes in between.
Most of the time it's a bad cable card, dirty line, signal strength issue or a power stability issue.

I disconnected everything, then connected just power cord, input cable, and component cables to the TV. No reboots, but it stops recording 2 minutes before program ends. Then I rebooted it and attached the USB network dongle and connected. It downloaded stuff, then took 2 1/2 hours to finish "loading info."
It is not responding to the remote well. Sometimes quickly, sometimes takes 30-40 seconds to go to the next screen.

I'm connecting to the network again just to see what it does.

Why would signal strength, etc cause reboots?

cb