Official Time Warner Cable Thread

[jccfin]

You will be able to tune the clear QAM channels but you will not have guide data. Not very useful. Recording for the clear QAM's will be manual.

I thought that cable companies are not allowed to block broadcast channels like ABC, CBS, NBC, PBS, etc? Not just SD but the HD versions also?

[SCSIRAID]

I thought that cable companies are not allowed to block broadcast channels like ABC, CBS, NBC, PBS, etc? Not just SD but the HD versions also?

They arent blocking them... thats why you can tune them via clear QAM.

[jccfin]

They arent blocking them... thats why you can tune them via clear QAM.

Yes, but if you use one of their cable cards, it's blocked unless you subscribe to more expensive service.

In fact, the customer service rep insists that what I'm ssing is not HD over QAM. They said that I was confused. LOL.

This is the only reason I'm not getting their cablecards and have instead just used my QAM. Right now, I can receive it but if I pay them more money to rent their cable cards, I'll be locked out. What kind of idiots over there think of these things?

[echoout]

Any idea why my CableCards both went into firmware upgrade mode out of nowhere here in Austin?

[abredt]

My Time Warner cable boxes turn themselves off at night, then in the morning I have to turn them back on. TiVo - Series 3 is OK. Not a problem with the 8300 Hi Def box because it keeps recording. But I have a standard def box that feeds into a TiVo - Series 2. So I get a black screen if anything was being recorded.

TW claims it's not a problem they know about. My clocks seem to be OK.

Any ideas? CB

[cab2]

My Time Warner cable boxes turn themselves off at night, then in the morning I have to turn them back on. TiVo - Series 3 is OK. Not a problem with the 8300 Hi Def box because it keeps recording. But I have a standard def box that feeds into a TiVo - Series 2. So I get a black screen if anything was being recorded.

TW claims it's not a problem they know about. My clocks seem to be OK.

Any ideas? CB

I had that problem as well. I don't remember exactly what I did to fix it but I think it was a menu setting in the cable box itself. Or perhaps a newer box from TW? I do remember getting the same response from the Customer Service folk. I was on my own to find a solution. I'm sure someone else out there will have the answer for you. Take a carefull look through each and every menu option.

[abredt]

I had that problem as well. I don't remember exactly what I did to fix it but I think it was a menu setting in the cable box itself. Or perhaps a newer box from TW? I do remember getting the same response from the Customer Service folk. I was on my own to find a solution. I'm sure someone else out there will have the answer for you. Take a carefull look through each and every menu option.

Thanks for your reply. This morning they were all ON. I'll have to keep an eye on it. CB

[TheSlyBear]

No guarantees, and I wouldn't bet my life on it. They should, but whether they will or not is another matter.

So if someone is getting a Tivo HD, which card should they ask for?

[whitenack]

So if someone is getting a Tivo HD, which card should they ask for?

Talk to your cable company.

M is usually better, since it is just one card doing the same thing as two, at the price of just one card. However, make sure that your provider has M cards priced the same as S cards.

[RTPGiants]

As of yesterday (and lasting through today), a bunch of the HD channels are pixelated/stuttering. Not all of them (for instance NBC, ABC seem fine), but many (CBS, ESPN, etc.).

I tried looking at the CableCard's diagnostic screens (single MCard), but it reports issues like it can't find .html files on all the diag screens. Is this broken?

Signal strength however, is listed at 100, SNR is 36db. TWC can't send someone before Friday, so I was curious if anyone else had been experiencing issues in the area.

[mdolian]

I'm having a cable card or cards installed on Saturday in Chapel Hill. I've consistently had problems with various HD channels fluttering and pixelating through the standard HD-DVR that they offer. I've also had issues with the last 2 HD PPV events I tried to order.

What kind of cards do they have in this area? I tried asking a phone representative, but she just said to order 2 and send 1 back if I didn't need it. Great support, a really great attitude. Anyways... just wondering what I should expect come Saturday.

[RTPGiants]

I had ordered 2 single channel cards through TWC-NC in Durham because the phone rep said they didn't have multi-stream cards, but when the tech got there, he had a multi-stream card with him and said the phone reps didn't know what they were talking about.

No issues with it for several months until today (see post above yours) but I suspect that's related to signal strength more than anything else. My signal strength has always been "within tolerance" according to TW, but had always just barely been good enough for digital/HD stuff. I'm guessing something went bad upstream somewhere and now it's a little below the threshold.

Unfortunately, TWC is not terribly helpful for signal strength related issues, so I suspect you'll see the stuttering, etc. with the CableCARD as well.

[Distortedloop]

As of yesterday (and lasting through today), a bunch of the HD channels are pixelated/stuttering. Not all of them (for instance NBC, ABC seem fine), but many (CBS, ESPN, etc.).

I tried looking at the CableCard's diagnostic screens (single MCard), but it reports issues like it can't find .html files on all the diag screens. Is this broken?

Signal strength however, is listed at 100, SNR is 36db. TWC can't send someone before Friday, so I was curious if anyone else had been experiencing issues in the area.

I get this every once in a while on some random HD channel - it gets so bad it becomes unwatchable. It usually resolves itself in a short amount of time. I've always suspected it was something at the head end, not my end.

Signal strength 100 is great, but I don't know if that SNR would be a problem or not.

Not necessarily recommending you get one, but I have several splits and devices on my cable (couple of TVs, DVRs and a cablemodem) and I found much improved service on all of them, especially the cablemodem, when I added a couple of those motorola brand signal amplifiers into the mix.

[SCSIRAID]

I get this every once in a while on some random HD channel - it gets so bad it becomes unwatchable. It usually resolves itself in a short amount of time. I've always suspected it was something at the head end, not my end.

Signal strength 100 is great, but I don't know if that SNR would be a problem or not.

Not necessarily recommending you get one, but I have several splits and devices on my cable (couple of TVs, DVRs and a cablemodem) and I found much improved service on all of them, especially the cablemodem, when I added a couple of those motorola brand signal amplifiers into the mix.

36db SNR is perfect. Thats what I have with my S3 also with signal strength 95-100. My 8300HD also shows SNR 36db.

[RTPGiants]

Well, as suggested above, the problem has resolved itself. Still, it's kind of annoying to have a random quality of service issue like that crop up.

I've not used signal amps due to not allowing upstream traffic, which was a problem with the digital box pre-HD Tivo, but I guess with the CableCARD it doesn't matter. Though if they ever roll out a tuning adapter, I assume it'll be an issue again.

[SCSIRAID]

Well, as suggested above, the problem has resolved itself. Still, it's kind of annoying to have a random quality of service issue like that crop up.

I've not used signal amps due to not allowing upstream traffic, which was a problem with the digital box pre-HD Tivo, but I guess with the CableCARD it doesn't matter. Though if they ever roll out a tuning adapter, I assume it'll be an issue again.

Many amps do allow upstream traffic and some even offer gain on that upstream link. All my stuff, even the cable modem, is behind a Viewsonics 15db amp.

[BruceShultes]

Many amps do allow upstream traffic and some even offer gain on that upstream link. All my stuff, even the cable modem, is behind a Viewsonics 15db amp.

Many times an amp is just what you need, but you can have just as much trouble with too strong a signal as one that is too weak.

If your signal is too strong, a splitter can often cure the problem.

[ShaneF]

TWC in Buffalo NY suburbs. My installation appointment was last Sunday. When I ordered the service I was promised that cablecards would not be a problem. The installer showed up without cable cards. "Sorry, we are temporarily out of stock on them. You know, you're really much better off with OUR DVRs, blah blah blah." He installed basic cable and high-speed internet and left.

Called TWC the next day. They said they expected cablecards in that day and scheduled an appointment for last night. Naturally I got a call yesterday afternoon from the 3rd party installer saying the cards were still not in.

Called TWC again to find out what the deal was. The CSR said she would have to "call the warehouse" and get back to me. She also gave me the whole "you know you should really go with our DVR/set-top box so you can get on demand, etc". I started to get a little agitated at this point. I am paying for HBO and digital cable and not receiving these services. I asked if I could pick up a set-top box to use in the interim until cablecards are available. No problem. I still haven't received my return call about the availability of cablecards though (it's been over 24 hours now).

Picked up a set-top box at the TWC office, hooked it up. Tuning to any channel except the basic cable channels gives me a message about "You are not authorized for this service, please call 800-xxx-xxxx" (paraphrased). I called the number, it's not a valid number!

Called the regular TWC 866 number. The CSR sent some instructions down to the set-top box. It rebooted itself but I still couldn't get anything except basic cable stations. "Hmm, that really should have worked. We'll have to send someone out to look at it."

Sigh. The tech is supposed to come Saturday morning. Hopefully by some miracle he'll bring cablecards and we won't have to worry about getting the STB working.

[skaggs]

TWC in Buffalo NY suburbs. My installation appointment was last Sunday. When I ordered the service I was promised that cablecards would not be a problem. The installer showed up without cable cards. "Sorry, we are temporarily out of stock on them. You know, you're really much better off with OUR DVRs, blah blah blah." He installed basic cable and high-speed internet and left.

Called TWC the next day. They said they expected cablecards in that day and scheduled an appointment for last night. Naturally I got a call yesterday afternoon from the 3rd party installer saying the cards were still not in.

Called TWC again to find out what the deal was. The CSR said she would have to "call the warehouse" and get back to me. She also gave me the whole "you know you should really go with our DVR/set-top box so you can get on demand, etc". I started to get a little agitated at this point. I am paying for HBO and digital cable and not receiving these services. I asked if I could pick up a set-top box to use in the interim until cablecards are available. No problem. I still haven't received my return call about the availability of cablecards though (it's been over 24 hours now).

Picked up a set-top box at the TWC office, hooked it up. Tuning to any channel except the basic cable channels gives me a message about "You are not authorized for this service, please call 800-xxx-xxxx" (paraphrased). I called the number, it's not a valid number!

Called the regular TWC 866 number. The CSR sent some instructions down to the set-top box. It rebooted itself but I still couldn't get anything except basic cable stations. "Hmm, that really should have worked. We'll have to send someone out to look at it."

Sigh. The tech is supposed to come Saturday morning. Hopefully by some miracle he'll bring cablecards and we won't have to worry about getting the STB working.
Typical TWC.

I got the number of the supervisor of the field technicians when I needed the Mcard for my TiVoHD.

[Distortedloop]

Well, as suggested above, the problem has resolved itself. Still, it's kind of annoying to have a random quality of service issue like that crop up.

I've not used signal amps due to not allowing upstream traffic, which was a problem with the digital box pre-HD Tivo, but I guess with the CableCARD it doesn't matter. Though if they ever roll out a tuning adapter, I assume it'll be an issue again.

The Motorola amp I have doesn't block upstream traffic. Like I said in my original post, I have one on the cablemodem, no problems. Also, prior to my TiVo, I had no issues getting PayPerView or OnDemand content behind an amp. Safe to assume you must have unblocked upstream to get those services.

Try one from Best Buy, couldn't hurt, and if it doesn't work, return it for a refund. Also, if you look at TWC's products/services page, you'll see they even rent "whole house amplifiers."

[awyeah]

Hello All! It's been a while since I've had a TiVo, but after this SA 8300HD, I think it's time to take the plunge again :)

I'm in the Time Warner North East Ohio (NEO) market, and I just called customer service to ask about SDV. Currently, there is no SDV in in NEO, but they will begin to use it, probably this year. The CSR I spoke to said that they just received a memo about it. They don't have a list of channels yet, but they will be receiving that channel list on October 20th.

I also asked about the tuning adapter devices, and the guy didn't know what I was talking about... but he did ask me to explain it so I did :)

Anyway, I'd really like to see them release these tuning adapters with the switch to SDV, but at least the guy on the phone was really helpful and not rude to me.

Also, in my market, the CableCARDs require a tech to come out with them because they don't carry them at their walk-in centers. However, there's no installation fee up here.

[RClarke]

I live in Palm Springs and have been working with TWC since I purchased my Series3 to solve station "lost" problems. I have now had the cable "cards" both replaced more then 5 times. The current set, which have been installed the longest, about 7 months and have worked flawlessly for that entire time; I am told are actually capable of two-way communication, that is, they not only can process information received from TWC, but have the capability of acting on information input by the 'cable' remote "On Demand" services.
My question > when will the TiVo Series3 software be upgraded to 'allow' this kind of service? Currently TWC has about 1/3 of the lineup stations that are "On Demand". I am paying for them because they are 'bundled' into packages that still have HD stations included. Every day TWC 'adds' more of these "On Demand" stations. Soon I should start 'billing' TiVo for the "Lost "service". That bill amount is mounting every day.
Unfortunatly, the "On Demand" optioned stations are not packaged as a set, they are mixed inside packages that have regular, desirable stations in them.
In summary:
Every day my TiVo is becoming a less desirable device to retain unless we can learn of the commitment date of getting the needed software to allow "On Demand" to work with the TiVo Series3 and other devices. Please advise.
Randy

[echoout]

Good lord man. Do a search for "Switched Digital Video" and welcome to our world. Also, go to TWC with your billing issues, they implemented SDV, not Tivo.

I live in Palm Springs and have been working with TWC since I purchased my Series3 to solve station "lost" problems. I have now had the cable "cards" both replaced more then 5 times. The current set, which have been installed the longest, about 7 months and have worked flawlessly for that entire time; I am told are actually capable of two-way communication, that is, they not only can process information received from TWC, but have the capability of acting on information input by the 'cable' remote "On Demand" services.
My question > when will the TiVo Series3 software be upgraded to 'allow' this kind of service? Currently TWC has about 1/3 of the lineup stations that are "On Demand". I am paying for them because they are 'bundled' into packages that still have HD stations included. Every day TWC 'adds' more of these "On Demand" stations. Soon I should start 'billing' TiVo for the "Lost "service". That bill amount is mounting every day.
Unfortunatly, the "On Demand" optioned stations are not packaged as a set, they are mixed inside packages that have regular, desirable stations in them.
In summary:
Every day my TiVo is becoming a less desirable device to retain unless we can learn of the commitment date of getting the needed software to allow "On Demand" to work with the TiVo Series3 and other devices. Please advise.
Randy

[whitenack]

Put that same amount of energy into asking TWC to provide you with a Tuning Adapter.

http://www.lightreading.com/document.asp?doc_id=152093

[mdolian]

I'm in Chapel Hill, NC. When the technicians came out today, the Tivo was dead. Flashing green light, which apparently means hard drive failure. So I send the TW technicians away and call tivo, they have a new box out to me. Now the Tivo is working again. I know I still have to replace it, but I got the technician to come out again in an hour. I think I'm going to run into problems moving the cable card to the new Tivo, but screw it. I have an appointment for next Thursday when my new Tivo is going to show up. Hopefully I can get them to pair the cable card with the new Tivo over the phone, but I'm thinking they might have to come out again. I'm going to give it a shot though. Has anyone transfered cable cards to a new box with TW? Just looking to see if someone knows how that will work.

[whitenack]

I'm in Chapel Hill, NC. When the technicians came out today, the Tivo was dead. Flashing green light, which apparently means hard drive failure. So I send the TW technicians away and call tivo, they have a new box out to me. Now the Tivo is working again. I know I still have to replace it, but I got the technician to come out again in an hour. I think I'm going to run into problems moving the cable card to the new Tivo, but screw it. I have an appointment for next Thursday when my new Tivo is going to show up. Hopefully I can get them to pair the cable card with the new Tivo over the phone, but I'm thinking they might have to come out again. I'm going to give it a shot though. Has anyone transfered cable cards to a new box with TW? Just looking to see if someone knows how that will work.

I moved a cablecard from my TV to my new Tivo all by myself and everything has been working great. So, that isn't exactly like what you are asking, but close enough I'd say.

I called TW technical support first because I assumed they would have to do something on their end, but they told me that the pairing process doesn't pair their end to the device, it just pairs their end to our account. Once it is pair to our account, the cablecard can be moved to any device without problems.

This goes against what others are saying on this site, but it worked for me.

[mdolian]

thanks for the info. My Tivo crapped itself again before the technician got back here, so I just called him up, thanked him for offering to come out and told him not to bother. Tivo has another unit out to me and I rescheduled my appointment.

[ShaneF]

TW in suburban Buffalo finally got cablecards in stock. The tech came out yesterday. I asked him if he had any experience with cablecards and TiVos. He had never worked with either. I asked him if they were S cards or M cards. "What?" He had 2 S cards.

The install went flawlessly though. Everything is working ok although there are several HD channels that are supposedly free (A&E, Discovery, TNT, TBS) that I'm not receiving. They don't show up in the guide and when I try to enter the channel numbers the Tivo shows the message "Channel not available. You may need CableCARD decoders to view this channel". Does this mean these channels are using SDV? Are they not showing up in my guide because the TiVo service knows I won't be able to get them?

The lack of a handful of HD channels is not a deal breaker for me, I am getting local network HD channels and HBOHD which are more important to me.

I was a little surprised that be brought S cards as I thought I read that they have been obsolete for a while. I'm guessing I'll be billed monthly for the rental of 2 cards when theoretically if he had brought an M card I would have only needed one and would be billed for one. Am I correct in this assumption?

[whitenack]

I was a little surprised that be brought S cards as I thought I read that they have been obsolete for a while. I'm guessing I'll be billed monthly for the rental of 2 cards when theoretically if he had brought an M card I would have only needed one and would be billed for one. Am I correct in this assumption?

Correct. You will be charged for 2 cards instead of 1. If your charge is like our charge in KY, it will only be $1.75 or so. Our area doesn't have M cards either.

[dmband]

has anyone got TWC to supply a "open card"
which they stated were expected in Q1/08 http://www.timewarnercable.com/Corporate/Products/CableCard/CableCard.html?menu=29167

i have been trying to figure out a fix to all the sdv channels for months and all the twc (and tivo) does is retend they don't know about the issue or try and get me to switch to their own dvr

its to the point where i might sell the damn tivo as it totally defeats the purpose of having since i can't record/watch 75% of the hd channels on it
thanks

ps or if there is another work around someone can point me in the direction of please do

[whitenack]

has anyone got TWC to supply a "open card"
which they stated were expected in Q1/08 http://www.timewarnercable.com/Corporate/Products/CableCard/CableCard.html?menu=29167

i have been trying to figure out a fix to all the sdv channels for months and all the twc (and tivo) does is retend they don't know about the issue or try and get me to switch to their own dvr

its to the point where i might sell the damn tivo as it totally defeats the purpose of having since i can't record/watch 75% of the hd channels on it
thanks

ps or if there is another work around someone can point me in the direction of please do

All I hear is that people are waiting for the tuning adapter. Have you seen/heard about it? If not, search for it.

[dmband]

i saw it linked above - doing more searching on it now
thanks

[SCSIRAID]

has anyone got TWC to supply a "open card"
which they stated were expected in Q1/08 http://www.timewarnercable.com/Corporate/Products/CableCard/CableCard.html?menu=29167

i have been trying to figure out a fix to all the sdv channels for months and all the twc (and tivo) does is retend they don't know about the issue or try and get me to switch to their own dvr

its to the point where i might sell the damn tivo as it totally defeats the purpose of having since i can't record/watch 75% of the hd channels on it
thanks

ps or if there is another work around someone can point me in the direction of please do


TiVo is a UDCP and thus is unidirectional. The Tuning Adapter is what we all are waiting for.

[picachux]

I am interested in getting a Tivo HD XL unit and have some questions. I don't have Digital Cable, I have what they call antenna service (Broadcast $12) which gives me locals in SD and HD plus any ClearQAM channels available at the time I scan. From what I have read, If I want to use things like the Season passes I will need a working channel list and that will only work if I have 2 cable cards installed. My question is will I be able to get these cards without subscribing to Digital cable? If I can what should I be asking for when I call TWC? I am in Los Angeles, CA :confused:

[whitenack]

Look for the posts on this site that discuss using a tivo without cablecards.

In a few words: You can do it.

[picachux]

Look for the posts on this site that discuss using a tivo without cablecards.

In a few words: You can do it.

http://www.tivocommunity.com/tivo-vb/showthread.php?t=404859

I believe that is the thread you were talking about. My questions basically whether or not I need the cablecards to use the Season Passes. I am assuming I need proper guide data for the Season Passes to work. Will they allow me to rent the cablecards?

[DallasFlier]

http://www.tivocommunity.com/tivo-vb/showthread.php?t=404859

I believe that is the thread you were talking about. My questions basically whether or not I need the cablecards to use the Season Passes. I am assuming I need proper guide data for the Season Passes to work. Will they allow me to rent the cablecards?
Guide data doesn't come from the cablecards. Guide data comes from TiVo, usually via your TiVo's network connection. You must have a TiVo service subscription. You don't need cablecards for what you're wanting to do.

[Cablecard hell]

Hey all, quick question. I got rid of my 8300HDC and bought the TivoHD DVR. My package with Time Warner in NYC was the Digital Starter Pack, 2 premium channels, and the HDxtra package. After the installation of the Cable Card I was notified that I cannot receive HDxtra or my Premium channels since they had to break up my Digital Starter Pack and change my order to a la carte. In order to receive everything I had before I made the switch to Tivo, I have to Pay 43 for standard service, 13 for basic service, 11 for dtvalue service, 25 for premiums and 9 for my Hdxtra. Subscribing to these channels this way is actually raising my bill by 15 a month than what it was when I was using the TW DVR. Is this normal? Is this the process that I must go through in order to use Tivo in NYC? It seems odd that my bill would be going up. TW does not seem to retain the brightest out there and it has been a nightmare so far.

[cableguy763]

I thought consumers wanted a la carte pricing?

[Cablecard hell]

Was that an answer to any of the questions I asked?

[picachux]

Guide data doesn't come from the cablecards. Guide data comes from TiVo, usually via your TiVo's network connection. You must have a TiVo service subscription. You don't need cablecards for what you're wanting to do.

I was assuming that since I don't have Digital Cable the channel lineups won't match up with what Tivo has and Season passes wont work. I dont get my locals in the 2.1,3.1,etc... I get them CBS (93.501), PBS/KCET (94.506), NBC (93.502),etc...

[SCSIRAID]

Hey all, quick question. I got rid of my 8300HDC and bought the TivoHD DVR. My package with Time Warner in NYC was the Digital Starter Pack, 2 premium channels, and the HDxtra package. After the installation of the Cable Card I was notified that I cannot receive HDxtra or my Premium channels since they had to break up my Digital Starter Pack and change my order to a la carte. In order to receive everything I had before I made the switch to Tivo, I have to Pay 43 for standard service, 13 for basic service, 11 for dtvalue service, 25 for premiums and 9 for my Hdxtra. Subscribing to these channels this way is actually raising my bill by 15 a month than what it was when I was using the TW DVR. Is this normal? Is this the process that I must go through in order to use Tivo in NYC? It seems odd that my bill would be going up. TW does not seem to retain the brightest out there and it has been a nightmare so far.


More than likely you will need to keep one of their boxes to keep the package pricing.

[whitenack]

I was assuming that since I don't have Digital Cable the channel lineups won't match up with what Tivo has and Season passes wont work. I dont get my locals in the 2.1,3.1,etc... I get them CBS (93.501), PBS/KCET (94.506), NBC (93.502),etc...

The Tivo will know what packages are offered in your area. You will choose which package you have from a list of options. If your package is basic cable, you select basic cable, and it will know what programs come on what channels.

For example, as I said in the other thread, before I had my cablecards installed, I setup the Tivo my basic cable. It knew what channels went where. Then, when I installed the cablecards, I setup the Tivo again and told it I had digital.

Everything works fine.

Also, don't forget that you have a 30 day free look. If you get it and decide you don't like it you can return it and get a refund.

[picachux]

That's the thing, I have no package from TWC. I just have antenna service from them which is just the cable line hooked up directly from the wall. I just want to be sure I will be able to get season passes to work for the HD version of CBS, NBC, KTLA, ABC and Fox.

[whitenack]

In the other thread, I said:

By antenna service, do you mean "over-the-air", as in no cable feeding to the set, or do they mean the basic cable, where you have a cable from the wall plugged into the set?

And you said:

I have a cable line from the wall that gives me all the locals in SD and HD plus a bunch of clearqam channels once in a while.

And earlier in that thread I said:

No, you don't need cablecards to get guide data. I had a fully functional Tivo the first 1-1/2 days I set my tivo up before I put a cc in. I was only able to get the basic cable (2-66, 98, 99), but I got all the tivo features on those channels.

You have a package with TWC. If you pay TWC money for cable, you have a package. You may not have a digital package, but you have a package.

Now, as long as you are getting your HD channels through the cable feed and not by some internal HD antenna in your TV, everything will work fine when you switch to Tivo. Well, even if it is through an HD antenna in your TV, you'd just choose "Antenna and Cable" as your option for TWC package.

Remember, you aren't getting your guide data from the cable company (like the TV guides on some TV's). You get your guide data from the hourly (if through broadband) or daily (if through the phone line) downloads from your Tivo service.

So, what you really should be asking is if you have broadband internet or a phone jack close to where your tivo will be. If so, you will have the guide data and, consequently, season pass capability.

[whitenack]

This thread talks about the possibility of not being able to get HD programming.

http://www.tivocommunity.com/tivo-vb/showthread.php?t=406139

So, maybe it isn't possible. I know for sure you can get the SD programming.

[picachux]

This thread talks about the possibility of not being able to get HD programming.

http://www.tivocommunity.com/tivo-vb/showthread.php?t=406139

So, maybe it isn't possible. I know for sure you can get the SD programming.

Thanks, I guess I will need the cablecards so I can setup recording in HD. Anyone have any tips for getting cablecards from TWC in Los Angeles without any sort of cable box/digital cable?

[whitenack]

You may be able to just rent them even though you don't have a digital plan. I'd just call them up and ask. If they won't, you can get an antenna at Wal-mart or Best Buy and I think that will allow you to get the channels.

Is there anyone with Tivo in your area where you can do some trial runs?

[DallasFlier]

Thanks, I guess I will need the cablecards so I can setup recording in HD. Anyone have any tips for getting cablecards from TWC in Los Angeles without any sort of cable box/digital cable?
I still think you will be able to record HD just fine without the cards, per whitenack's previous post. I'd set it up and try it first without the cablecards, before calling and paying for TWC to come install cablecards for you. The worst that can happen is you're set up a day or two later - and the best is, you can not bother paying for the cablecards every month, and the truck roll to install them. Can't guarantee, but I *think* you'll be fine.

[cableguy763]

You can record the clear qam HD channels just fine without cablecards. The main problem most tivo users have is guide information being correct. Most cable companies have clear qam channels as 99.4 (just an example) but the cable guide will show that same channel as 651. Therefore, scheduling with the guide, season passes wont work. Most users have to rent the cards to map the 99.4 to 651 to make season passes and such work correctly.

[DallasFlier]

Hmm, guess what I was thinking was wrong. I'll definitely defer to your much greater experience/knowledge on this, cableguy! :)

[SouthPaw42]

Hey all, quick question. I got rid of my 8300HDC and bought the TivoHD DVR. My package with Time Warner in NYC was the Digital Starter Pack, 2 premium channels, and the HDxtra package. After the installation of the Cable Card I was notified that I cannot receive HDxtra or my Premium channels since they had to break up my Digital Starter Pack and change my order to a la carte. In order to receive everything I had before I made the switch to Tivo, I have to Pay 43 for standard service, 13 for basic service, 11 for dtvalue service, 25 for premiums and 9 for my Hdxtra. Subscribing to these channels this way is actually raising my bill by 15 a month than what it was when I was using the TW DVR. Is this normal? Is this the process that I must go through in order to use Tivo in NYC? It seems odd that my bill would be going up. TW does not seem to retain the brightest out there and it has been a nightmare so far.

I had same issue. With Time Warner Hudson valley. But there is a weird solution. You can go back to the discount package by putting a non DVR cable box on account. It puts the discount back on and with the box is cheaper then the a la carte. I just put mine on shelf in closet.

[awyeah]

Just got my MCard installed in my TiVo HD. They couldn't make it authorize for anything other than the basic channels.

Got in touch with the national CableCARD helpdesk in North Carolina... They can't get it to authorize because they say it's not registered at the headend for my market. They have a tech coming out tomorrow to try a different card.

He's saying it won't pair because of that.

Just wanted to see if there's any truth to that - I guess certain cards are designated for certain markets and can't be used outside that market?

Should I call the TiVo hotline and conference them in with the CableCARD techs, to prevent them from having to send a guy with a new one?

[Combat Medic]

Just got my MCard installed in my TiVo HD. They couldn't make it authorize for anything other than the basic channels.

Got in touch with the national CableCARD helpdesk in North Carolina... They can't get it to authorize because they say it's not registered at the headend for my market. They have a tech coming out tomorrow to try a different card.

He's saying it won't pair because of that.

Just wanted to see if there's any truth to that - I guess certain cards are designated for certain markets and can't be used outside that market?

Should I call the TiVo hotline and conference them in with the CableCARD techs, to prevent them from having to send a guy with a new one?

I wouldn't bother with calling TiVo yet. One thing that I would do is DO NOT let the installer out of your house until all of your channels work. Channels will not take hours to come in, they will take seconds.

-Mike

[awyeah]

Yeah that's what I'm thinking. The guy in Charlotte said they should start coming in immediately.

In fact, the only reason I let him out is that he was running way behind. I guess he had a couple of bad installs, and he was covering for another tech whose truck had broken down... so I felt bad for him :)

[BigBearf]

Successful installation in Wrightsville Beach, NC

I have been putting off a Tivo HD cablecard install because of all of the difficult install stories. I just had a Tivo HD with 1 TB upgraded drive installed with minimal problems.

Here are the steps that I took:
1. Setup Tivo HD and ran guided setup with plain cable hooked to cable input to obtain software updates. I used the tivo wireless adapter and it was a breeze to obtain wireless connectivity.
2. I called TWC in Wilmington and specified on the work order for the installer to bring at least 3 M-Cards (Multistream Cards) and not S-Cards.
3. I called the day before the install and checked that work order included the M-Cards.
4. Saturday install at 8 AM so that I was first on the list. TWC called about 7:30 AM to make sure that I was available. I again asked to make sure that the installer had M-Cards and the lady said " I don't think we have those yet." I told her to have the installer call me and he did and stated that he had picked up 3 new M-Cards as I had requested.
5. M-Card immediately recognized and authorized but "NO EMM activity on CC diagnostic Screen". The clue was no EMM activity which meant no pairing to my account. The lady on the other end obviously did not know what to do but the installer knew that the CC specialist was available from 10AM-noon on Saturday and he asked the lady to see if anyone there had come in. It was about 9 AM and one of the people had just arrived.
6. The CC specialist just had to delete the CC account and then re-add it. The channels appeared after about a 2 minute delay.
7. I reran guided setup and checked all the channels that I received which did include the Pacific feeds and rebooted. The installer patiently waited and the deal was done by 9:30.

The installer had done several CC installs and I asked him if he could install another Tivo HD next weekend. He said yes and I have an appointment at 10AM next Saturday to install another Tivo HD probably an XL version. He agreed to keep the 2 remaining M-Cards until next weekend.

What a joy to get rid of the SA 8300 HD box. I will keep y'all posted

BigBearf

[amadeus_m]

Earlier this year, Cisco announce SDV adapters for TiVo and other STBs. I can't find much info at all after that. Has any one had any experience with these? Or perhaps they are still not available?

Here in Austin, so many HD channels are SDV, it doesn't make a series three DVR very attractive at all. In spite of the fact that the Scientific Atlanta Explorer is a terrible piece of junk.

[awyeah]

Everything that I've read about these devices leads me to believe that Time Warner wants to release them by the end of this year.

We'll see how that works out :)

[awyeah]

Update on my CableCARD situation. The idiots sent the wrong kind of tech to my house. They sent a guy who can troubleshoot their boxes, run cable and test the signal levels, but does not have CableCARDs. Bastards. I'm going to have to call them and bitch some more :)

[terrybsmith]

Update on my CableCARD situation. The idiots sent the wrong kind of tech to my house. They sent a guy who can troubleshoot their boxes, run cable and test the signal levels, but does not have CableCARDs. Bastards. I'm going to have to call them and bitch some more :)
When my Series 3 died prematurely and I needed to get the cable cards paired with the replacement unit, I called TWC in NEO wanting to get someone on the other end to receive the pairing info and pair the cards to the new device IDs. It took some wrangling with the support person ("You want to do WHAT? Hold please...") and after 45 min or so she found they had a cablecard specialist (expediter?) that was able to do it for me without wasting untold trips by techs to come out and give me dumb looks (happened repeatedly when I first got my cablecards). Wish I could tell you who to ask for. When the guy was patched into the call, it only took a couple minutes and everything was working again. He was genuinely knowlegeable about the ins and outs of cable cards and TiVo Series 3. The first-line support entered his contact info into my account comments, in case I ever need him again.

[whitenack]

TWC in my area (central KY) told me that the cards aren't paired to your device, just to your account. So, if you need to switch from one Tivo to another, all you need to do is physically make the switch. They don't even have to be called.

So, I did as they said and switched the card from my TV to my new Tivo and had no problems.

[rv65]

Earlier this year, Cisco announce SDV adapters for TiVo and other STBs. I can't find much info at all after that. Has any one had any experience with these? Or perhaps they are still not available?

Here in Austin, so many HD channels are SDV, it doesn't make a series three DVR very attractive at all. In spite of the fact that the Scientific Atlanta Explorer is a terrible piece of junk.

Austin is going to release them in November in limited quanitities. I'm sure it will be a hot item since Austin has a ton of SDV channels. I'm sure by next year they will have more of them. The Tuning resolver will require a truckroll though.

[gbrown]

Last Friday, I got a letter from TWC-San Diego telling me that as of October 27, they will be migrating a bunch of channel from Cablecard to SDV. These include ones that I regularly watch StarzHD, CinemaxHD and Fox Sports HD (among others).

While they envision the SDV device to be free (wanna bet), they will not be available until the end of the year. Then they invite me to call an 800 number to hear about a special offer to help during the transition.

So I call. This is always fun with TWC. I'm thrown into the: give us your telephone number, 16 digit account, etc pool. I finally get to a live person who has never heard of TiVo or anything called SDV. She starts transferring me to tech support as I scream that this is not a tech issue.

The tech guy finally admits he has no information - EVEN after reading the same letter on his own screen.

Well TWC - guess who is going to go to DirectTV next year when the new TiVo boxes are available?

[ejunkie]

Greetings from a multiple TiVo household. I have known and loved Tivo since the S1 days.

My issue is that almost all the content on my sweet new Series 3 is locked down and not allowed to be transfered to any other Tivo. Not just HD, EVERYTHING but local stations.

Just got off the phone with Tivo Support they confirm that when looking at tuner data a code of 0x20 means locked by the cable provider.

Time Warner Cable (albany, NY) via the cablecard locks most of the broadcasts, making my dual tuner S3 an island. They also tell me you can not put a cable box infront of an S3 to avoid the cable card and the problem.

The world was great when I had 2 series2 talking to each other. I've now spent more money to get less features.

I am about to return my $1,000 S3. Between the inability to Transfer shows and potential loss of channels if the Tuning Adpater does not materialize the evil cable company really has the upper hand on Tivo.

Can anyone advise?

thank you - ejunkie

[m_jonis]

Greetings from a multiple TiVo household. I have known and loved Tivo since the S1 days.

My issue is that almost all the content on my sweet new Series 3 is locked down and not allowed to be transfered to any other Tivo. Not just HD, EVERYTHING but local stations.

Just got off the phone with Tivo Support they confirm that when looking at tuner data a code of 0x20 means locked by the cable provider.

Time Warner Cable (albany, NY) via the cablecard locks most of the broadcasts, making my dual tuner S3 an island. They also tell me you can not put a cable box infront of an S3 to avoid the cable card and the problem.

The world was great when I had 2 series2 talking to each other. I've now spent more money to get less features.

I am about to return my $1,000 S3. Between the inability to Transfer shows and potential loss of channels if the Tuning Adpater does not materialize the evil cable company really has the upper hand on Tivo.

Can anyone advise?

thank you - ejunkie

I'm in Albany as well and yes, we're screwed.

I filed a complaint with the PSC and they said they didn't oversee cable and forwarded to the FCC.

I'm going to send a letter directly to TW and question them about "cable in the classroom".

I'm also going to write each of the networks and ask why they are instructing TW to restrict copying (because they aren't except like HBO and whatnot). Maybe that'll get the ball rolling.

But I doubt it.

I will not get another S3 or TivoHD unless this gets fixed (or Verizon FIOS comes around). I'm sticking with my dual tuner units for quite some time.

[awyeah]

When my Series 3 died prematurely and I needed to get the cable cards paired with the replacement unit, I called TWC in NEO wanting to get someone on the other end to receive the pairing info and pair the cards to the new device IDs. It took some wrangling with the support person ("You want to do WHAT? Hold please...") and after 45 min or so she found they had a cablecard specialist (expediter?) that was able to do it for me without wasting untold trips by techs to come out and give me dumb looks (happened repeatedly when I first got my cablecards). Wish I could tell you who to ask for. When the guy was patched into the call, it only took a couple minutes and everything was working again. He was genuinely knowlegeable about the ins and outs of cable cards and TiVo Series 3. The first-line support entered his contact info into my account comments, in case I ever need him again.

I'm pretty sure I spoke to those people, and they're who told me that the card I have can't be used in my area. The guy said they are based out of North Carolina. I called first-line support again and asked for the CableCARD people and they transferred me right over...

Another tech is coming out tomorrow... and he's not leaving until it's working :)

[usnret]

Well, I took the plunge and stopped into the local TW office this morning. I presently have a THD with Mcard from TW. I wanted to get info on if/when they could provide a 2way tuner for it (supposed to go SDV the first of the year here).
The local "front desk expert" advised me that I didn't need one, that they had 2 way cable cards available. I ask what I had to do to get one and she advised me that all I had to do was set up an appointment right now, and for a $10 truck roll, they could have it in tomorrow. She indicated that they had already installed one in a Tivo in this area.
I would like any feed back on a TW 2way cable card please.
Tks

[cableguy763]

Well, I took the plunge and stopped into the local TW office this morning. I presently have a THD with Mcard from TW. I wanted to get info on if/when they could provide a 2way tuner for it (supposed to go SDV the first of the year here).
The local "front desk expert" advised me that I didn't need one, that they had 2 way cable cards available. I ask what I had to do to get one and she advised me that all I had to do was set up an appointment right now, and for a $10 truck roll, they could have it in tomorrow. She indicated that they had already installed one in a Tivo in this area.
I would like any feed back on a TW 2way cable card please.
Tks
All cablecards are two-way. It is the host devie i.e. your tivo that is a one-way device. What you are looking for is the tuning adaptor, which they do not have yet.

[BruceShultes]

Greetings from a multiple TiVo household. I have known and loved Tivo since the S1 days.

My issue is that almost all the content on my sweet new Series 3 is locked down and not allowed to be transfered to any other Tivo. Not just HD, EVERYTHING but local stations.

Just got off the phone with Tivo Support they confirm that when looking at tuner data a code of 0x20 means locked by the cable provider.

Time Warner Cable (albany, NY) via the cablecard locks most of the broadcasts, making my dual tuner S3 an island. They also tell me you can not put a cable box infront of an S3 to avoid the cable card and the problem.

The world was great when I had 2 series2 talking to each other. I've now spent more money to get less features.

I am about to return my $1,000 S3. Between the inability to Transfer shows and potential loss of channels if the Tuning Adpater does not materialize the evil cable company really has the upper hand on Tivo.

Can anyone advise?

thank you - ejunkie

I know this is not exactly what you are looking for, but have you tried using Tivo Desktop on a PC to transfer the recording you are interested in.

I am also a reluctant TWC customer in the Albany area and I know I have done this in the past. I can't try it again now since my PC is no longer on the same subnet as my S3.

You might get better information about our local TWC on http://albanyhdtv.proboards18.com/. If nothing else, this site gives you a way to submit a problem to any of our local OTA stations. At least one of the moderators helped design the community broadcast tower for our area and has many contacts at our local stations as well as TW.

[skaggs]

I'm in Albany as well and yes, we're screwed.

I filed a complaint with the PSC and they said they didn't oversee cable and forwarded to the FCC.

I'm going to send a letter directly to TW and question them about "cable in the classroom".

Can you post the text of your complaint to the FCC and/or Time Warner? I'll send a letter in, too.

Completely sucks to lose the ability to transfer shows from TiVo=>TiVo and TiVo=>PC.

[awyeah]

So to continue my story, a tech came out on Tuesday, with another CableCARD from the Canton area (I apparently need one from the Cleveland area). He's going to try and find a CableCARD from the correct area.

I haven't heard back from him, so I left him a voicemail (he gave me his number). By the way, he works for NCI Network Connections, and he was absolutely fantastic. He seemed as pissed as me that TW can't seem to get their stuff right on this. I hope he was serious and is still working on following up for me.

While I am waiting, I decided to call the standard 1-877-77CABLE. Spoke to someone, all they can do is roll another truck. But how am I to be guaranteed that they will send someone with a correct CableCARD? The woman on the phone didn't seem to think that's possible.

I'm really between a rock and a hard place here. How can I stop this mess? I'm getting really sick of waiting for techs to come out and then having them spend 45 minutes messing around, only to discover that they brought the wrong CableCARD. We're not allowed to go to the local TWC office to pick up CableCARDs, so I have to rely on the possibility that a tech might come out and bring a good card.

What can I do here?

[dm-mm]

What can I do here?

VP of Operations
Time Warner Cable
5520 Whipple Avenue NW
North Canton, OH 44720

Fax: 330-490-2557
Voice: 888-860-1420

Write a letter and fax it to the above. Be polite and concise and ask for the specific resolution you want.

-dm

[awyeah]

Thanks, I will try that. Of course, the guy is from the Canton area, so hopefully he'd be able to get a card from the Cleveland area :)

[tripmaster]

Im in TWC NYC and this morning, only got basic cable - and picture quality looked iffy. All premium cable gone, no HD. Cable card diags look ok, but 0 ECM and EMM. Restarted the TiVo. Unplugged and had the cable guys hit the CC again. Now I have
ECM count 0
EMM count 25
Nothing else.

Can both cards die? What do you guys think?

[cableguy763]

Im in TWC NYC and this morning, only got basic cable - and picture quality looked iffy. All premium cable gone, no HD. Cable card diags look ok, but 0 ECM and EMM. Restarted the TiVo. Unplugged and had the cable guys hit the CC again. Now I have
ECM count 0
EMM count 25
Nothing else.

Can both cards die? What do you guys think?
You are obviously getting hits with the 25 emm count, do you have authorization in the cp screen?

[tripmaster]

You are obviously getting hits with the 25 emm count, do you have authorization in the cp screen?

I got CP Auth Recevied.

But nothing past the EMM count 25; nothing with ECM count.
The Diag display doesnt appear to show anything wrong either...

[cableguy763]

I got CP Auth Recevied.

But nothing past the EMM count 25; nothing with ECM count.
The Diag display doesnt appeAar to show anything wrong either...
You said you are only getting basic cable. Is that all you are paying for? If not, it sounds like your account is messed up on the billing side and it could be fixed over the phone. Are you getting your clear QAM's i.e. your locals in hi-def? You should be even with basic cable.

[NetOgre]

Jut thought I would post this. From a letter received yesterday from TWC New England:

"We expect to be able to offer Tuning Adapters to customers with compatible UDCPs later this year. At that time we will provide you with additional information on availability and device compatibility. It is currently contemplated that the Tuning Adapter will be provided at no additional charge...."

[tripmaster]

You said you are only getting basic cable. Is that all you are paying for? If not, it sounds like your account is messed up on the billing side and it could be fixed over the phone. Are you getting your clear QAM's i.e. your locals in hi-def? You should be even with basic cable.


Yeah, I had them check my account billing. All's in order.

Not getting locals in HD, either.

Just seems crazy that both CCs could fail. Praying its not the TiVo itself!

[George Cifranci]

Jut thought I would post this. From a letter received yesterday from TWC New England:

"We expect to be able to offer Tuning Adapters to customers with compatible UDCPs later this year. At that time we will provide you with additional information on availability and device compatibility. It is currently contemplated that the Tuning Adapter will be provided at no additional charge...."

I got the same letter here in Columbus, Ohio from Time-Warner Mid-Ohio.

[BaumSquad]

Alright, time for me to share my experience. Tivo HD in Los Angeles. First time they came out the guy was very knowlegable, popped in the card, made a call, and switched to an HD channel. He seemed pretty sure everything was cool, and I didn't want to have him sitting around while I do an update for my new cable channels. So off he went. Finally it gets done, and of course I realize that he had just tuned in one of the unsecured broadcast HD channel. Most of my other channels were blocked, even some of the analog signals, which seemed weird. I called, up, thinking I have the cards, and I can just work on them to get the card working. Of course that was no luck due to lack of information, and it sounded like lack of access to the systems that are needed to do that. But hey, they tried. Usual CSR experience. They offer a truck roll, and I go for it, kicking myself for sending the first one away before being sure everything was good.

In the mean time, I of course read everything I can, using the Tivo support forum for CC to check the Motorola status reads on everything.

Anyway, finally today came and the new tech came. To my dismay, he knew nothing about cable cards. Luckily he wasn't upset that I did and was willing to work together. I showed him the Motorolla cable card status screens, and that seemed to perk him up as it looked familiar. He called in to dispatch, and they seemed to know a lot more than typical CSRs.

She's on speaker phone, and I hear her say "oh that's not right" and it turns out that my billing info never had a main telephone number listed. I had it listed for Mobile phone, or whatever in their system (I don't have a main line) but the first CSR didn't enter in anything to the main phone system. And THAT, of all things, was the billing issue that caused the system to deny authorization (apparently).

So I guess add to the list, if it wasn't already, billing issues with missing phone number.

I'm just glad it worked out.

[WingsKC]

Well, I've officially been told by a smarmy, condescending young man named Fred in the Kansas City office of Time Warner that they will NOT be providing SDV adapters to the public. Anyone here heard of this? He didn't indicate that he knew the difference between SDV adapters and 2-way cable cards, but ignorance has never seemed to stop TW from doing anything before.

[franzey]

Not sure if this is old news, but it's new to me. Just got a letter in the mail today with a small brochure talking up the new HD channels coming to my lineup in November.

The following channels are supposedly going to be added to the lineup:

- Palladia HD
- Disney Channel HD
- Discovery Channel HD
- ABC Family HD
- TLC HD
- ESPNU HD
- Fox News HD
- Hallmark Movie Channel HD
- CNN HD

It also states that the following will be added in December:

- Animal Planet HD
- ESPNNEWS HD
- The Weather Channel HD
- Science Channel HD
- ...and more


Now, the very first thing that crossed my mind was "will these channels really be added or will they be added to the channels that are currently being broadcast in SDV?" In the small print on the back of the brochure is the following disclaimer:

"Not all services available in some areas. Channels may vary by area. Some channels may not be available on Cable Cards or QAM Tuner Televisions."

If these become available, it will position TW in my area similarly with Satellite (not equal, but much closer in lineup than before). The strange thing though is that they still don't have the local NBC affiliate on analog or digital cable. They are in a pissing match over fees.

Any one else have experience with this previously?

[bobrt6676]

Not sure if this is old news, but it's new to me. Just got a letter in the mail today with a small brochure talking up the new HD channels coming to my lineup in November.

The following channels are supposedly going to be added to the lineup:

- Palladia HD
- Disney Channel HD
- Discovery Channel HD
- ABC Family HD
- TLC HD
- ESPNU HD
- Fox News HD
- Hallmark Movie Channel HD
- CNN HD

It also states that the following will be added in December:

- Animal Planet HD
- ESPNNEWS HD
- The Weather Channel HD
- Science Channel HD
- ...and more


Now, the very first thing that crossed my mind was "will these channels really be added or will they be added to the channels that are currently being broadcast in SDV?" In the small print on the back of the brochure is the following disclaimer:

"Not all services available in some areas. Channels may vary by area. Some channels may not be available on Cable Cards or QAM Tuner Televisions."

If these become available, it will position TW in my area similarly with Satellite (not equal, but much closer in lineup than before). The strange thing though is that they still don't have the local NBC affiliate on analog or digital cable. They are in a pissing match over fees.

Any one else have experience with this previously?

I am in the Dayton market and have not heard this. That would be great. As of yet I have not lost any channels due to SDV even though they sent a letter saying it was coming. Have you lost any channels.

[franzey]

I am in the Dayton market and have not heard this. That would be great. As of yet I have not lost any channels due to SDV even though they sent a letter saying it was coming. Have you lost any channels.

To my knowledge I haven't lost any channels.BBCA is one that I know was on the SDV list but I just checked and I still receive it. I know that one day they will disappear. (perhaps to make room for these new HD channels?) I just hope all the HD stuff is on non-switched channels. Also, I wish they would kiss and make up with Lin TV already.

[rv65]

It will probably be switched. No reason why this device can't be installed at home. All you need is a coax cable and a USB printer cable and you're good to go. Maybe they will include it when you get it from them. I'm sure it will require a stupid truckroll. Comcast is smart to let people install it themselves.

[skaggs]

I made a post in the SDV Adapter Progress (http://www.tivocommunity.com/tivo-vb/showthread.php?p=6755274#post6755274) thread that may be of interest to those of you (us) that have TWC.

[realityboy]

I'm in Dayton, and I didn't know we were getting these channels either. A tech had told me a few months ago that we were getting some HD channels, but he didn't specify. That's quite a list to add all at once. I assume they'll have to actually start using SDV. Hopefully only on the channels that we know are moving to SDV and not the new HD channels.

Although if those were added to SDV, I doubt I would really care. I rarely watch any of those channels at all.

[tripmaster]

Yeah, I had them check my account billing. All's in order.

Not getting locals in HD, either.

Just seems crazy that both CCs could fail. Praying its not the TiVo itself!

Well, somehow the auth codes were screwed up on the TWC end. I had to rerun guided set up after cards were reauthorized. Back to normal!

[cableguy763]

Well, somehow the auth codes were screwed up on the TWC end. I had to rerun guided set up after cards were reauthorized. Back to normal!
Like I said, something was screwed up in billing. Glad you got it fixed.

[awyeah]

So to continue my story, a tech came out on Tuesday, with another CableCARD from the Canton area (I apparently need one from the Cleveland area). He's going to try and find a CableCARD from the correct area.

I haven't heard back from him, so I left him a voicemail (he gave me his number). By the way, he works for NCI Network Connections, and he was absolutely fantastic. He seemed as pissed as me that TW can't seem to get their stuff right on this. I hope he was serious and is still working on following up for me.

While I am waiting, I decided to call the standard 1-877-77CABLE. Spoke to someone, all they can do is roll another truck. But how am I to be guaranteed that they will send someone with a correct CableCARD? The woman on the phone didn't seem to think that's possible.

I'm really between a rock and a hard place here. How can I stop this mess? I'm getting really sick of waiting for techs to come out and then having them spend 45 minutes messing around, only to discover that they brought the wrong CableCARD. We're not allowed to go to the local TWC office to pick up CableCARDs, so I have to rely on the possibility that a tech might come out and bring a good card.

What can I do here?

Progress!

I spoke to TWC again (the 1-877-77CABLE number), and spoke to a very nice gentleman. After explaining the situation, he apologized and told me he wanted to get this resolved since this whole issue is costing me time and TWC money, since 4 techs had already come out.

He spoke with a manager, and they got in touch with dispatch. They put in what they call a "trouble call" - rather than an "installation call." The difference between trouble and installation is that a trouble call is dispatched from the local TWC office rather than possibly another office or even a contractor.

So the fifth (I think, I lost count) tech came out and... had a cable card! He only had one single-stream card - that's all they had in stock - but we were able to put it in the TiVo and activate it correctly.

So, anyway... making progress. He told me he's going to follow up when they get more cards. I asked him to try and get a multi-stream card, but if he can only get an additional single-stream card, I'll live with that. Even if I have to pay more for it. I just don't care anymore, I'm fed up and I'm tired of screwing around with this stuff, I just want everything to work!

[supergimp]

I'm in Los Angeles (Westchester - near LAX) and yesterday a few channels disappeared (of note 171 FLN and 172 DIY as well as others). I just get a "Searching for signal" message and black screen. Does anyone know if they have switched to SDV in this area or is anyone else having these issues?

I talked to a "tech" and asked but she didn't leave me with much confidence that she even knew what SDV is. They are sending someone out later this week, but I'm not very hopeful.

[monkeyhouse]

I'm with TWC in Charlotte, NC, using a TivoHD.

Last night, at 10.01pm - right when Desperate Housewives ended and Brothers & Sisters began on ABC, the screen went blank. No channels would appear to be coming through. The red recording light remained on, as Brothers & Sisters was meant to be recording. Playback from a previously recorded show worked fine but it appeared that B&S wasn't really recording, as it said it only had 6 seconds of it. So I restarted the box, and the problem remained, no channels appeared to be coming in, HD or SD. I went through the channel set-up and that didn't fix anything either. I started hitting random channel numbers and found the Discover Channel (SD). Thing is I had hit 28 for USA. I flicked around some more and found a number of other channels but not corresponding with the usual lineup or the guide. I started doing another channel setup, but it restarted itself (crashed) and with that I went to bed.

This morning I enabled all the channels in the channel lineup and went through them, noting what channel was where. The biggest concern is that we're not getting the full channel lineup, rather than they're all in different channel positions. Channels that normally fall within 1-100 seem to have been moved up 9,10 or 11 positions. Above that it's pretty random. There is a selection of channels that do actually correspond with the guide, but I'd never seen them before and are largely duplicates of other broadcast and main cable networks. These are through the 400's and include some (not all) of the channels I should receive in HD (including only 2 broadcast networks; MY TV (WMYT) & The CW (WJZY)). I would normally receive the HD channels through the 200's but now I only get ESPN2 HD on 205 (used to/should be 286) and HBO HDE on 216 (normally 318). There is a smattering of other SD stations instead, but most of the 200's is now taken up by the music only channels, which are normally tucked away in the 500's (channels it says I don't have access to now).

My cable card diagnostic screen appears to say it's functioning normally (from what I remember from the installation guy).

Has anyone else had this problem in Charlotte or elsewhere?

I really don't want to go through another round of back-and-forth like I did to get this TivoHD set up in the first place abaout 9 months ago (took about a month, due to unbelievable incompetency from TWC).

I also don't want to do a full reset of the system, erasing the recordings. If I did do that though, would I loose the information it needs from the cablecard and need a cable guy to come out and set it up again?

I hope all that made sense. Thanks in advance for any advice.

[SCSIRAID]

I'm with TWC in Charlotte, NC, using a TivoHD.

Last night, at 10.01pm - right when Desperate Housewives ended and Brothers & Sisters began on ABC, the screen went blank. No channels would appear to be coming through. The red recording light remained on, as Brothers & Sisters was meant to be recording. Playback from a previously recorded show worked fine but it appeared that B&S wasn't really recording, as it said it only had 6 seconds of it. So I restarted the box, and the problem remained, no channels appeared to be coming in, HD or SD. I went through the channel set-up and that didn't fix anything either. I started hitting random channel numbers and found the Discover Channel (SD). Thing is I had hit 28 for USA. I flicked around some more and found a number of other channels but not corresponding with the usual lineup or the guide. I started doing another channel setup, but it restarted itself (crashed) and with that I went to bed.

This morning I enabled all the channels in the channel lineup and went through them, noting what channel was where. The biggest concern is that we're not getting the full channel lineup, rather than they're all in different channel positions. Channels that normally fall within 1-100 seem to have been moved up 9,10 or 11 positions. Above that it's pretty random. There is a selection of channels that do actually correspond with the guide, but I'd never seen them before and are largely duplicates of other broadcast and main cable networks. These are through the 400's and include some (not all) of the channels I should receive in HD (including only 2 broadcast networks; MY TV (WMYT) & The CW (WJZY)). I would normally receive the HD channels through the 200's but now I only get ESPN2 HD on 205 (used to/should be 286) and HBO HDE on 216 (normally 318). There is a smattering of other SD stations instead, but most of the 200's is now taken up by the music only channels, which are normally tucked away in the 500's (channels it says I don't have access to now).

My cable card diagnostic screen appears to say it's functioning normally (from what I remember from the installation guy).

Has anyone else had this problem in Charlotte or elsewhere?

I really don't want to go through another round of back-and-forth like I did to get this TivoHD set up in the first place abaout 9 months ago (took about a month, due to unbelievable incompetency from TWC).

I also don't want to do a full reset of the system, erasing the recordings. If I did do that though, would I loose the information it needs from the cablecard and need a cable guy to come out and set it up again?

I hope all that made sense. Thanks in advance for any advice.

Did you unplug and replug power? I would do a hard power off/on and see if it cleans itself up.

[monkeyhouse]

Did you unplug and replug power? I would do a hard power off/on and see if it cleans itself up.

Yup :confused:
Saying that, what is the recommended length of time to leave it unplugged before powering it back up? I left it unplugged for about 30 seconds when I did it.

[Roderigo]

I'm with TWC in Charlotte, NC, using a TivoHD.

Last night, at 10.01pm - right when Desperate Housewives ended and Brothers & Sisters began on ABC, the screen went blank. No channels would appear to be coming through.

What kind of cards are you using, and what version is the cablecard firmware?

[cyberquixote]

I'm in Los Angeles (Westchester - near LAX) and yesterday a few channels disappeared (of note 171 FLN and 172 DIY as well as others). I just get a "Searching for signal" message and black screen. Does anyone know if they have switched to SDV in this area or is anyone else having these issues?

I talked to a "tech" and asked but she didn't leave me with much confidence that she even knew what SDV is. They are sending someone out later this week, but I'm not very hopeful.

I am in Westchester as well...I too have lost those channels as well as the 900's (music channels). All the premium movie etc seem ok though.

I just talked to techsupport and the woman did not seem particularly knowledgeable. They are sending a tech tomorrow morning, but I really think that is a wasted exercise if we are both having trouble (I just read your post now :)). I guess I might as well cancel him and try and get pushed to a better level of tech.

This really sounds like a "cable cards don't work on those channels" (i.e. hello, SDV) to me, though I specifically asked the tech if there were any service changes in the last week such as that, and she claimed "not that I know of", which didn't inspire too much confidence ;)

Cyberquixote

[supergimp]

I am in Westchester as well...I too have lost those channels as well as the 900's (music channels). All the premium movie etc seem ok though.

I just talked to techsupport and the woman did not seem particularly knowledgeable. They are sending a tech tomorrow morning, but I really think that is a wasted exercise if we are both having trouble (I just read your post now :)). I guess I might as well cancel him and try and get pushed to a better level of tech.

This really sounds like a "cable cards don't work on those channels" (i.e. hello, SDV) to me, though I specifically asked the tech if there were any service changes in the last week such as that, and she claimed "not that I know of", which didn't inspire too much confidence ;)

Cyberquixote

Thanks for confirming that. My tech is coming Wednesday. Let me know what your results are, I'll do likewise.

Good luck,

Steve

[cyberquixote]

Thanks for confirming that. My tech is coming Wednesday. Let me know what your results are, I'll do likewise.

Good luck,
Steve

Gah...I have no tech coming now. I called to try with a new level 1 support person, and he noticed that the first person had entered the appointment wrong (did not code it as a possible cable card problem), and to get a "cable card appointment" it would have to be either middle of the day or weekend. This guy also claims to not have any alerts given for cable card customers.
I hope you have good luck with your tech...I would love to hear the results ;)

Any other Los Angeles/Westchester folks out there? 171 (FLN), 172 (DIY) and the 900s (music channels) working for anyone?

Cyberquixote

[allietx]

Not sure if this is the correct forum for this rumor, but I thought others with TWC Austin might be interested...

We needed to call TWC Austin on an unrelated matter this afternoon and Customer Service (billing) told us that they anticipate a resolution in the KXAN/ NBC provider issue (http://blogs.kxan.com/kxanTimeWarner/) by the end of this week.

Ironically, since we haven't had NBC this month we were motivated (by missing Heroes & the SNL skits with Tina Fey!) to buy a cheap antenna and give OTA a try-- and it worked great! So though we expect to (finally!) get our m-cards this Thursday (after trying off and on to get them for 10 months), and might have NBC back by "the end of the week", suddenly dropping TWC altogether seems like it might be a viable option for us, particularly if tuning adapters (http://www.timewarnercable.com/centraltx/Products/Cable/sdv/default.html) don't really arrive by the end of the year. And if there are going to be more and more shows that are flagged or blocked from transferring to the other TiVos or our home network anyway, TWC is just not seeming very worth it for TiVo fans.

-Allie

[skaggs]

Thank you for your recent request for the SDV Tuning Adapter. Your Pre-Order has been received. At this time the Tuning Adapter is not available to the public but is currently undergoing testing to ensure the highest level of customer satisfaction upon release; which we will begin deployments later this year. We do not have a specific release date for your area, but once the Tuning Adapter becomes available a service representative will contact you to schedule the installation.

"...later THIS YEAR."

Received from: tuningadapter@twcable.com

[SCSIRAID]

"...later THIS YEAR."

Received from: tuningadapter@twcable.com

Mine was a little different....

"Thank you for your request for the CableCARD Tuning Adapter. At this time the Tuning Adapter is not available in the Apex, NC area. We will add your name and contact information to our list and once the Tuning Adapter becomes available, we will contact you to schedule the installation."

[JC Fedorczyk]

Monkeyhouse- I've got the same black screen no channels. I was away for 4 days and it looks like this happened around 10 or so on Sunday. First call to TWC and they sent a hit and I nothing changed. I did see the 4 ECM (or is it the other one). The guy then said he couldn't do anything and gave me the "local number" to call. I called that number and was promptly transferred BACK to that group. The next woman that answered listened to the problem and as soon as she heard the word TIVO told me I had to call them... I hung up on her. Called back a third time and the woman told me they needed to send a tech out to troubleshoot... I asked to speak to the cablecard group (I know they have one I spoke to a person in it last year) and was told that group doesn't exist. So I'm playing their game and having a tech come out.

[monkeyhouse]

What kind of cards are you using, and what version is the cablecard firmware?

One multi-stream Scientific Atlanta card. Says it's firmware version 1. I can't find a screen with a more detailed number.

I've got the same black screen no channels...

I replied to you over on the other thread you started about this
http://www.tivocommunity.com/tivo-vb/showthread.php?p=6764785&posted=1#post6764785

[cyberquixote]

Thanks for confirming that. My tech is coming Wednesday. Let me know what your results are, I'll do likewise.

Well, it looks like I am back up and running today. Whatever they switched off/mucked with upstream Sunday seems to be back the way it was as of this morning. I once again get both the channels you mentioned and the 900 music channels. Are you back up? Hopefully you can now cancel the pointless service appointment.

Cyberquixote

[supergimp]

Well, it looks like I am back up and running today. Whatever they switched off/mucked with upstream Sunday seems to be back the way it was as of this morning. I once again get both the channels you mentioned and the 900 music channels. Are you back up? Hopefully you can now cancel the pointless service appointment.

Cyberquixote

Thanks for posting. I just checked via Slingbox from the office and it's back!

[dmband]

got a letter from twc today
as of next month 39 channels are switching to sdv and i will no longer get them
it also says twc has worked with tivo to come out with a tuning adapter which is being contemplated as free to use but they are not sure when it will come out (hopefully later this yr)

[supergimp]

got a letter from twc today
as of next month 39 channels are switching to sdv and i will no longer get them
it also says twc has worked with tivo to come out with a tuning adapter which is being contemplated as free to use but they are not sure when it will come out (hopefully later this yr)

Where are you located? It helps to keep track of what TW is doing where.

[skaggs]

Time Warner Cable is launching Switched Digital Video (SDV) in some of our markets.

This exciting new technology allows us to bring you many additional services, including new HD channels and HD versions of popular existing channels.

About SDV
Channels delivered using Switched Digital Video (“SDV”) are only transmitted over our cable system on an as-needed basis. As a result, SDV uses system capacity more efficiently than the traditional, always-on method. This frees up bandwidth and allows Time Warner Cable to offer its customers additional digital channels and HD digital channels. Some existing services will be delivered using SDV in order to make additional bandwidth available. Once channels are switched, they will no longer be available to devices like TiVo, unless you have a Tuning Adapter.

For information on ordering a FREE Tuning Adapter, enter your ZIP Code below to go to your local Time Warner Cable page:

http://www.timewarnercable.com/Corporate/Products/DigitalCable/sdv/default.html

[supernova]

When i put in my zip all it does is take me to my local TW page, no information about SDV at all.

[skaggs]

When i put in my zip all it does is take me to my local TW page, no information about SDV at all.

I posted a summary of my conversation with a TWC Supervisor in the SDV Adapter Progress thread (http://www.tivocommunity.com/tivo-vb/showthread.php?p=6755274#post6755274).

He told me that TWC is currently testing the device in their Charlotte, NC office. He also told me they don't expect to release the Tuning Adapters until next year.

[allietx]

He told me that TWC is currently testing the device in their Charlotte, NC office. He also told me they don't expect to release the Tuning Adapters until next year.

http://texaspor.ipower.com//emoticons/banghead.gif

[Eccles]

http://texaspor.ipower.com//emoticons/banghead.gif
Don't slash your wrists just yet, Allie. While Albany may not get TA's before next year, something tells me that they may be available in Austin a little sooner than that.

[skaggs]

http://texaspor.ipower.com//emoticons/banghead.gif

When I registered for a tuning adapter on the TWC website, I received an email from tuningadapter@twcable.com stating "...later THIS YEAR". I posted this just a few posts up (http://www.tivocommunity.com/tivo-vb/showthread.php?p=6763125#post6763125).

[allietx]

Don't slash your wrists just yet, Allie. While Albany may not get TA's before next year, something tells me that they may be available in Austin a little sooner than that.

When I registered for a tuning adapter on the TWC website, I received an email from tuningadapter@twcable.com stating "...later THIS YEAR". I posted this just a few posts up (http://www.tivocommunity.com/tivo-vb/showthread.php?p=6763125#post6763125).

Thanks guys. http://texaspor.ipower.com//emoticons/meditate.gif

-NewAllie

[sr71photo]

TWC changed their prices in Dallas for Cable Card Install: Doubled it from $19 to $39.

[heelatious]

Newbie here from Raleigh, NC. I have been using 2 S-cards in a TivoHD for over a year now. The usual installation nightmare but things have gone well since then -- apparently no SDV conversion here yet, except for some of the sports packages (Extra Innings, etc.).

Anyway, I called TWC last week to request a downgrade in my Roadrunner service (I was paying for some sort of turbo service under a promo plan, so when the price was jacked up to $55/month I called to go back to regular Roadrunner). In the process of taking care of that request, the frontline rep informs me that if I wanted to downgrade Roadrunner, they would have to take away my HBO package.

I asked what the HBO had to do with changing my Roadrunner and she gave me some story about HBO not being available to Cable Card customers, but since I had been grandfathered in they were letting me keep it until I changed my plan (apparently changing the Roadrunner plan counts too). I immediately asked for a supervisor but was told the same thing -- that unless I decided to keep the turbo Roadrunner, they would cancel my HBO.

Out of principle, I decided to call their bluff and maintained my request to downgrade Roadrunner despite the threat to my HBO, which I enjoy and greatly desire to keep. Well, they weren't bluffing since now I have no HBO (HD, family, west coast, etc.).

My obvious question is whether this is legal. Besides feeling blackmailed, I've just never heard of this issue before. Nothing on TWC website says that cable cards cannot receive all digital or premium channels. I've been receiving all the HBOs for over a year, so I know it's not an issue of "whether." I can appreciate that cable companies may be able to dictate what programs go to what devices, but this just seems fishy. The reps that night never told me that I needed to rent a set top box to get HBO, which may well be the case, they just simply said that I was not allowed to receive HBO through cable cards (and basically that they were doing me a favor by letting me have it for this long).

If this is suspicious, who do I contact and what is the recourse? FCC? Tivo? Yell at TWC and threaten cancellation until they change their stance? As with everyone else on this board, I love Tivo and am willing to sacrifice a lot to use it in the face of tremendous difficulties created by the cable companies. Is there anyone else in TWC land, specifically TWC Carolinas, that has HBO/Showtime with cable cards?

Thanks for any advice you can provide.

[skaggs]

Heel:

That's a bunch of BS. If you can receive HBO when you have turbo RR, then you can get it with regular RR.

The only thing I can think of is that you were getting HBO for free as a package deal with turbo RR, and now you may have to pay for it.

For what it's worth, I receive HBO via cable cards and I only have regular RR (Albany TWC).

[monkeyhouse]

Me too, I have regular RR, TivoHD with cable card, and HBO. They're spinning you a line I reckon. If HBO was part of a deal surely they'd just tell you you'd have to pay such-and-such amount per month rather than just cut it off.

TWC a far from ethical.

[bobrt6676]

Newbie here from Raleigh, NC. I have been using 2 S-cards in a TivoHD for over a year now. The usual installation nightmare but things have gone well since then -- apparently no SDV conversion here yet, except for some of the sports packages (Extra Innings, etc.).

Anyway, I called TWC last week to request a downgrade in my Roadrunner service (I was paying for some sort of turbo service under a promo plan, so when the price was jacked up to $55/month I called to go back to regular Roadrunner). In the process of taking care of that request, the frontline rep informs me that if I wanted to downgrade Roadrunner, they would have to take away my HBO package.

I asked what the HBO had to do with changing my Roadrunner and she gave me some story about HBO not being available to Cable Card customers, but since I had been grandfathered in they were letting me keep it until I changed my plan (apparently changing the Roadrunner plan counts too). I immediately asked for a supervisor but was told the same thing -- that unless I decided to keep the turbo Roadrunner, they would cancel my HBO.

Out of principle, I decided to call their bluff and maintained my request to downgrade Roadrunner despite the threat to my HBO, which I enjoy and greatly desire to keep. Well, they weren't bluffing since now I have no HBO (HD, family, west coast, etc.).

My obvious question is whether this is legal. Besides feeling blackmailed, I've just never heard of this issue before. Nothing on TWC website says that cable cards cannot receive all digital or premium channels. I've been receiving all the HBOs for over a year, so I know it's not an issue of "whether." I can appreciate that cable companies may be able to dictate what programs go to what devices, but this just seems fishy. The reps that night never told me that I needed to rent a set top box to get HBO, which may well be the case, they just simply said that I was not allowed to receive HBO through cable cards (and basically that they were doing me a favor by letting me have it for this long).

If this is suspicious, who do I contact and what is the recourse? FCC? Tivo? Yell at TWC and threaten cancellation until they change their stance? As with everyone else on this board, I love Tivo and am willing to sacrifice a lot to use it in the face of tremendous difficulties created by the cable companies. Is there anyone else in TWC land, specifically TWC Carolinas, that has HBO/Showtime with cable cards?

Thanks for any advice you can provide.

Wow, Just when you TWC could not get any less customer friendly they prove us wrong.
Of course
1. RR and CC's have nothing to do with each other
2. SDV could not be the issue since you have been receiving HBO until they cut it off.
3. Why would they want to lose more revenue by cutting off HBO?
4. Was HBO part of a special package. If so change the package! ask for a retention specialist to get the best deal available.

Please keep us informed, this is about as dumb as TWC gets and makes for good entertainment value:D

[squiddohio]

I have no RR and never have had it; I gets ADSL from the phone company. I have had an S3 and a TiVo HD, each of which has two cable cards from TW (Cincinnati) and have always had HBO. In fact, during a tune up a few years ago, an installer told me that my system was easy to work on and fix up (signal strength, etc) because I did not have my phone or internet on my cable, just TV.
The only thing that makes any sense at all is that maybe you signed up with a RR and HBO package at one time. It is not at all true that RR is necessary for HBO. In fact the technicians prefer it the other way.

[whitenack]

I think this could be a simple case of a misunderstanding. I think Skaggs is right. More than likely, what has happened is he got HBO in a package deal and now that he has dropped back his RR he is no longer eligble for this package. He can probably still get HBO, but he will now have to pay extra for it.

[George Cifranci]

Free Tuning Adapter Pre-orders available to Time Warner Mid-Ohio (Columbus, Ohio area) customers at this page here...

http://www.timewarnercable.com/MidOhio/products/cable/sdv/default.html

To see if your local Time Warner is offering them yet I would suggest going to your local TW website and doing a search on their page for "tuning adapter" and clicked on the result that said "Time Warner Cable - How do I get a Tuning Adapter?". That is how I found it on mine.

[BigBearf]

No HBO with Cable Cards?

Heel,
I have a condo in Wrightsville Beach and have TWC with digipix 2000 package with HBO, Showtime and The Movie Channel and standard RR cable. I have 2 Tivo HD XLs with M-Cards and also a HD 8300 that I will turn as soon as I receive two tuner adapters.

I think the NO HBO with cable is bogus and I would call and see about a digipix 1500 package that includes one premium tier or the digipix 2000 that includes 2 premium tiers.

Hope this helps,
BigBearf

[BigBearf]

No HBO with Cable Cards?

Heel,
I have a condo in Wrightsville Beach and have TWC with digipix 2000 package with HBO, Showtime and The Movie Channel and standard RR cable. I have 2 Tivo HD XLs with M-Cards and also a HD 8300 that I will turn as soon as I receive two tuner adapters.

I think the NO HBO with cable is bogus and I would call and see about a digipix 1500 package that includes one premium tier or the digipix 2000 that includes 2 premium tiers.

Hope this helps,
BigBearf

[stevec5375]

I have reported TWC to the FCC three times. I finally got a letter out of both of them. My complaint was why was I having to pay the same price as everybody else when, because I have cablecards, I can't receive any of the SDV stuff here in Austin, TX. There are a large number of SDV channels here. The reponse was that I needed to rent a cable box if I wanted to get the SDV channels. The FCC bought it. What a crock!

I absolutely HATE TWC. We have one other competitor in Austin and it's Grande Communications. They are not available in my part of the city yet. :( When they are, I'm jumping ship to them. A friend of mine who was a TWC customer was able to get Grande and loves it in comparison.

[abredt]

Thanks for posting. I just checked via Slingbox from the office and it's back!

I am missing a ton of channels - 3,8,10,12 - at least 30 or so of the channels below 100. It started a few days ago. I'm in the San Fernando Valley - north of L.A.

I get a message that "Channel not available. You may need cablecard decoder to view this channel. Contact your cable provider." And a grey screen. It happened for a few days a week or so ago, but then worked for a while. Now it's out again.

What did you guys tell TW?
Thanks, CB

[Eccles]

My complaint was why was I having to pay the same price as everybody else when, because I have cablecards, I can't receive any of the SDV stuff here in Austin, TX. There are a large number of SDV channels here.Relief is in sight. Tuning adapters should be generally available before year-end, and it appears they will be free.

[abredt]

Relief is in sight. Tuning adapters should be generally available before year-end, and it appears they will be free.

How did you find out that TW is using SDV? Did they notify you? CB

[gamo62]

Here is something odd. On my guide, I have a lot of my channels that have ???? instead of the channel number. I'm using a cablecard, and they do and are supposed to come in. One of the channels is 134 VH1-CL. The others are 101-106. They all have the ????. No idea what's going on. I have tried rebooting, to no avail. Any suggestions?

[Distortedloop]

Verizon FIOS has just arrived in my neighborhood, and after checking out their deals and offerings, it sure seems like a no brainer to switch to them from Time Warner/Road Runner Extreme. For $25 per month less, I can get 35 more movie channels than I currently receive, and it looks like over 70 additional channels in HD. On top of that, my cable service would be 20mbs, which is double what my Road Runner Extreme is.

Anyways, while comparing the service offerings, I noticed that the Time Warner website for my zip code shows that I should be receiving about 12 HD channels that my TiVo doesn't see (Discovery, CNN, HGTV, A&E, etc). Anyone in the Chatsworth/San Fernando area getting these? The website asterisks them as saying "not available in Van Nuys, but I am definitely not Van Nuys.

Probably doesn't matter, as unless my further research shows FIOS with TiVo Series 3 is actually worse experience than TWC with TiVo, I will most certainly be switching soon, but in the meanwhile, I'm wondering if I am missing channels I should be receiving.

[seggers]

I'm a regular AVS'er and from there I've been lurking in here for a while. For my sins I have TW here in WNY (Williamsville). And it sucks royally.

I bought a S3 HD Tivo, to replace my trusty Humax S2 unit. In my naviety I thought I could toss out the TW HD DVR box and use my Tivo.

Then SDV hit. Now the tuning adapters. TW WNY (Buffalo!) doesn't have any info on them, and even searching for SDV pulls up a FAQ 404.....

So I ordered an adapter. And I reported them to the FCC just for the fun of it.

Man, I wish Williamsville would hurry up and get FIOS. I'd jump faster than politican goes for money....

Seggers

[Eccles]

How did you find out that TW is using SDV? Did they notify you? CBIt's been discussed both here and in other forums ever since it was first mooted - it's no secret.

And while TW Austin doesn't actually use the term "SDV" on their web site, they do provide a list of channels which CableCARD-enabled devices cannot receive (which is all the switched and on-demand channels).

[PumiceT]

I should receive my HD TiVo on the 4th. I scheduled a Time Warner install for the 5th.

The first time I called, I got some guy who told me the CableCards are obsolete technology, and I'd only get channels if someone else in the area was also watching that channel (SDV). He made it sound like this was current info, happening now. He said there are only 170-odd customers in my area using CableCards, and I should just get a Time Warner DVR. I think he heard "TiVo" and saw red, because he was very against the idea of me getting CableCards.

I was just about ready to call TiVo to switch my order to a Series 2 Dual Tuner SD.

I called back, got a very nice girl who set all his lies straight, and helped me to settle down a bit. She did say they only have S-Cards, but I'll take what I can get. I think I'll end up paying MORE for 2 CableCards than I am paying to rent their one box, but to leave my SD TiVo behind and gain optical digital audio, one less box, and no analog signals to worry about, I can accept a few bucks more a month.

I'll post my experience if I'm not too excited to remember. :)

[supernova]

They told me on the phone that they only had S cards but when the installers (8 total) showed up, if they had a cablecard it was an M card. They tell you that on the phone to discourage you from ditching their own DVR.
Hopefully you will have better luck than we did, it took 8 trips to the house over a period of 2.5 weeks before they could get it to work Most installers don't even know what a cablecard is and probably won't have enough with them to have one work the first time.

[Bernardski]

Maybe TWC is different in your area, but in the Dallas area they definitely have the dual M cable cards. With my TIVO and the cable card I can get any of the channels that the TWC box provides.

The cable cards do not allow the options to request the pay-per-view like their box does. However, to get any of the pay-per-view stuff I just call TWC.

Also, I can not get their online line up, but the TIVO provided one seems much better.

[Interpol]

Well, it looks like I am back up and running today. Whatever they switched off/mucked with upstream Sunday seems to be back the way it was as of this morning. I once again get both the channels you mentioned and the 900 music channels. Are you back up? Hopefully you can now cancel the pointless service appointment.

Cyberquixote

Same problem is happening with me here in Torrance, CA. Just started a few days ago. I'm missing a bunch of channels on my Tivo HD, including some HD channels - all I get is a black screen.

Now, I know for a FACT that no moves to SDV have been made here. In fact, my Sony TV has a TW Cablecard in it and can tune in to the channels that the Tivo can't - so it appears to be some kind of incompatibility between the signal that TW is sending out and the Tivo HD.

[cableguy763]

Also, I can not get their online line up, but the TIVO provided one seems much better.
Both guides are populated by Tribune, but yeah the tivo gives more info, especially when hitting info twice.

[Distortedloop]

...
Anyways, while comparing the service offerings, I noticed that the Time Warner website for my zip code shows that I should be receiving about 12 HD channels that my TiVo doesn't see (Discovery, CNN, HGTV, A&E, etc). Anyone in the Chatsworth/San Fernando area getting these? The website asterisks them as saying "not available in Van Nuys, but I am definitely not Van Nuys..

The missing (new?) HD channels started working Wednesday morning, but I had to force three seperate network connections to get guide info. 426 (ESPN something) doesn't come in, though.

I'm still researching FIOS. A friend insists that FIOS picture quality is less than TWC's. Not likely in my mind, as both are fiber optics, and she is mostly focused on switching from DirecTV to AT&T Uverse, and is just passing on comments she's come across in her research for that move.

I'm going to call TWC and tell them I'm considering switching to FIOS because of more channels offered for less money and see if they're willing to offer any financial incentives to stick with them for a while.

[Effinay]

Free Tuning Adapter Pre-orders available to Time Warner Mid-Ohio (Columbus, Ohio area) customers at this page here...

http://www.timewarnercable.com/MidOhio/products/cable/sdv/default.html

To see if your local Time Warner is offering them yet I would suggest going to your local TW website and doing a search on their page for "tuning adapter" and clicked on the result that said "Time Warner Cable - How do I get a Tuning Adapter?". That is how I found it on mine.

Pre-orders are now available for the Dayton area as well...


http://www.timewarnercable.com/dayton/products/cable/sdv/default.html

[pmk9178]

I have TimeWarner service, and recently purchased a TivoHD. I am on TimeWarner's Basic cable plan for about 10/month, however I have been receiving all the channels for the Expanded basic service, which should cost around 50/month. I'd like to keep this setup if at all possible :D

My only problem is that I can't get the programming data for the basic HD programming over cable. From what I understand, I would have to get a CableCard to get the programming info for these channels. However, I am afraid that when I install the CableCard, I will lose the favorable billing setup that I am currently on.

I have tried connecting an OTA antenna, but I only receive 2 HD channels, so not great reception in my area.

If I have a CableCard installed, will I lose my expanded channel lineup? How do the CableCards work, and how might they affect the channels I receive?

Thanks the the help!

[SCSIRAID]

I have TimeWarner service, and recently purchased a TivoHD. I am on TimeWarner's Basic cable plan for about 10/month, however I have been receiving all the channels for the Expanded basic service, which should cost around 50/month. I'd like to keep this setup if at all possible :D

My only problem is that I can't get the programming data for the basic HD programming over cable. From what I understand, I would have to get a CableCard to get the programming info for these channels. However, I am afraid that when I install the CableCard, I will lose the favorable billing setup that I am currently on.

I have tried connecting an OTA antenna, but I only receive 2 HD channels, so not great reception in my area.

If I have a CableCard installed, will I lose my expanded channel lineup? How do the CableCards work, and how might they affect the channels I receive?

Thanks the the help!

You might consider putting an antenna in the attic. That would solve the problem. The ethical dilemma would remain though.

EDIT: I see that you have already tried an antenna... Oh well...

[Gloftoe]

And while TW Austin doesn't actually use the term "SDV" on their web site, they do provide a list of channels which CableCARD-enabled devices cannot receive (which is all the switched and on-demand channels).

They do provide a list of channels that can't be received via current CableCARD devices, but they do use the terms SDV and Switched Digital Video on their website:

http://www.timewarnercable.com/centraltx/Products/Cable/sdv/default.html

Also, tuning adapters are available for pre-order here in Austin. I'm on the list. :up:

Edit: Also, does anyone know what channels Time Warner has marked as "do not copy"? It seems that even shows on The Food Network are marked as not transferrable on my HD Tivo units.

[lafos]

In Dayton, Ohio, all digital channels, except the local HD channels, are flagged CCI'02, or copy once. None can be transferred by MRV or TiVo desktop

[jmfirestone]

Greensboro area seems to finally have theirs up also...

http://www.timewarnercable.com/Carolinas/products/cable/sdv/default.html

[Eccles]

Also, does anyone know what channels Time Warner has marked as "do not copy"? It seems that even shows on The Food Network are marked as not transferrable on my HD Tivo units.I have it on good authority that once you get a Tuning Adapter and start receiving the digital streams instead of the analog versions, then you'll find pretty much everything is copy protected.

[lafos]

I have it on good authority that once you get a Tuning Adapter and start receiving the digital streams instead of the analog versions, then you'll find pretty much everything is copy protected.

Huh? Right now, channels below 99 are analog, at least on my system. Are you saying that the Tuning Adapter will change that, or just the digital channels? If the latter, then TWC Dayton is already all copy protected, so the TA won't change anything.

[Eccles]

Huh? Right now, channels below 99 are analog, at least on my system. Are you saying that the Tuning Adapter will change that, or just the digital channels? If the latter, then TWC Dayton is already all copy protected, so the TA won't change anything.Not sure how they have it set up in Ohio, but here in Austin most of the sub-100 analog channels are simulcast in digital on a higher channel number.

Time-Warner's own set-top boxes are aware of these channel pairings and automatically tune the digital signal "under the covers" even if you select the analog channel. Conversely, without a TA, CC-enabled TiVos tune the analog channels "under the covers" even if you select the high-numbered channel.

You can confirm both of these behaviors by looking at the diagnostics on the TiVo or STB - you'll see that the STB tunes a QAM signal regardless of whether you select the high or low channel, and the TiVo does not.

However, I understand that once you add a TA, the TiVo will behave the same way as the TW STB and tune the digital stream.

Again, that's in the Austin market - can't say if it'll work the same elsewhere.

[Gloftoe]

I have it on good authority that once you get a Tuning Adapter and start receiving the digital streams instead of the analog versions, then you'll find pretty much everything is copy protected.
I was under the impression that only channels like HBO, Showtime, etc were supposed to have the 0x02 byte attached to them. Is this true, and do you or anyone else "in the know" think we can get TW Austin to change that?

[Combat Medic]

I was under the impression that only channels like HBO, Showtime, etc were supposed to have the 0x02 byte attached to them. Is this true, and do you or anyone else "in the know" think we can get TW Austin to change that?

Nope, only HBO et al can use 0x03.

[Eccles]

I was under the impression that only channels like HBO, Showtime, etc were supposed to have the 0x02 byte attached to them. Is this true, and do you or anyone else "in the know" think we can get TW Austin to change that?I'm not an insider, so I do not speak from any position of authority or first-hand knowledge, but it is my understanding that the inverse is true - that the producer or carrier is at liberty to put any restriction they like on anything except retransmitted free-to-air content, i.e. network TV.

[drumorgan]

I am missing a ton of channels - 3,8,10,12 - at least 30 or so of the channels below 100. It started a few days ago. I'm in the San Fernando Valley - north of L.A.

I get a message that "Channel not available. You may need cablecard decoder to view this channel. Contact your cable provider." And a grey screen. It happened for a few days a week or so ago, but then worked for a while. Now it's out again.

What did you guys tell TW?
Thanks, CB

Here in the Valley as well, and out of the Topanga Canyon office. You and I must be having the same issue. Over the last few weeks, the channels have been out more than in. and the number of them seems to be increasing. I've had a tech out about five times and he is telling me that Time Warner is not supporting the cards and in fact, after the first of the year, they won't work at all. His solution is that Time Warner will offer a free DVR to Tivo customers. That is just not acceptable.

If we switch to a satellite service, can we still use the HD Tivo?

[Fofer]

If we switch to a satellite service, can we still use the HD Tivo?

No.

[Eccles]

If we switch to a satellite service, can we still use the HD Tivo?You can still use it to record from an antenna, or to stop papers blowing off your desk. :)

[dolfer]

TW Cincinnati is adding new HD channels to its lineup on November 19th. Does anyone know if these are SDV? Or will we be able to pick them up? As far as I know, TW Cincy has no tuning resolver ready.

* ABC Family Ch 986

* CNN Ch 991

* Disney Ch 987

* Discovery Ch 984

* ESPNU Ch 992

* Fox News Ch 990

* Hallmark Movie Ch 998

* MTV's Palladi Ch 993

* The Learning Channel Ch 985

* Oxford's WPTO-TV (Channel 14), Ch 924

Time Warner also will add the WPTO-DT multicast stations on Channels 925, 926, 927 and 928. And in December four more channels:

* The Weather Channel

* Animal Planet

* ESPNEWS

* The Science Channel

[DallasFlier]

Here in the Valley as well, and out of the Topanga Canyon office. You and I must be having the same issue. Over the last few weeks, the channels have been out more than in. and the number of them seems to be increasing. I've had a tech out about five times and he is telling me that Time Warner is not supporting the cards and in fact, after the first of the year, they won't work at all. His solution is that Time Warner will offer a free DVR to Tivo customers. That is just not acceptable.

If we switch to a satellite service, can we still use the HD Tivo?
Your tech is completely uninformed. By FCC regulation, Time Warner MUST support the cards, to quit supporting them would be illegal. Call TiVo customer service if you have to, they'll speak to Time Warner if you're being told that cablecards are not being supported.

[drumorgan]

He is here right now doing something. The guy is very nice, and has come back every couple of days to see how to fix this.

But, I read him your post and he says there is some dispute over what they HAVE to support. He says, they have to support the customer, but are not under obligation to support the TIVO format.

Of course, he is just a tech, and you are hearing this through the filter of my typing, so it can't be considered primary research.

I'll let you know what he says when he leaves.

[jmfirestone]

The cablecards are not only for TiVos, they are for TVs that can use Cablecards as well.

[BruceShultes]

There is no such thing as Tivo format. The tivo uses QAM format to tune cable channels, which is the same format used by the cable boxes.

It also uses the SD and digital formats for OTA channels. I don't remember the exact abbreviations for those formats, but they are the same ones used by a SD TV tuner and a digital TV tuner.

The only format used by cable that the Tivo S3 or HD do not recognize is SDV. So the only way you will lose all channels from your cable company is if they make them all SDV.

They would be crazy to do that.

[drumorgan]

He had to leave, but will be back. But, he said that SDV is not on any channels right now. (that should roll out on the first of the year)

But, we are missing channels, seemingly randomly, and at different times. If it is not an SDV issue, any idea why I (and at least one other poster here) are missing channels from Time Warner?

The only thing I have noticed consistently is that I am never missing any of the 400-499 channels, the ones in HD.

[boswic]

I live in SE Wisconsin, and I recently got a Tivo HD and had Time Warner install two CableCARDs. After installation, I found out that I was not receiving all HD channels that I receive on my TW Scientific Atlanta receiver in my basement.

I spoke with customer service who told me this was because of the move to SDV and that they hoped to have tuning adapters available my the end of the year.

Yesterday, I found out I was missing pretty standard cable channels like Bravo, Oxygen, and WE. Today I contacted TW customer service and after they dug around for quite a while, they informed me that those three channels are also part of the move to SDV and I cannot receive them unless I'm using one of their digital boxes.

According to the rep, "all of the channels are going to be doing this. The only way that you can keep these channels is by getting a box. I have been told this by a number of people."

Obviously, I knew this to be incorrect, and when I pressed her on it, she did a little more digging and came up with the info about the tuning adapter and sent me the link to fill out the request for the adapter. She had no knowledge of when they would be available, only that they are "still in beta testing".

Anything that I can do?

[SCSIRAID]

I live in SE Wisconsin, and I recently got a Tivo HD and had Time Warner install two CableCARDs. After installation, I found out that I was not receiving all HD channels that I receive on my TW Scientific Atlanta receiver in my basement.

I spoke with customer service who told me this was because of the move to SDV and that they hoped to have tuning adapters available my the end of the year.

Yesterday, I found out I was missing pretty standard cable channels like Bravo, Oxygen, and WE. Today I contacted TW customer service and after they dug around for quite a while, they informed me that those three channels are also part of the move to SDV and I cannot receive them unless I'm using one of their digital boxes.

According to the rep, "all of the channels are going to be doing this. The only way that you can keep these channels is by getting a box. I have been told this by a number of people."

Obviously, I knew this to be incorrect, and when I pressed her on it, she did a little more digging and came up with the info about the tuning adapter and sent me the link to fill out the request for the adapter. She had no knowledge of when they would be available, only that they are "still in beta testing".

Anything that I can do?

Fill out the request form and get in line with the rest of us..... :D

[drumorgan]

They have been back three times since I posted. Still no luck. But, the guy at the office finally told me that the cards are fine, it is the Tivo HD box that is the issue and they don't have a fix for that.

He didn't like that I mentioned the FCC obligation to make the cards work.

[boswic]

I live in SE Wisconsin, and I recently got a Tivo HD and had Time Warner install two CableCARDs. After installation, I found out that I was not receiving all HD channels that I receive on my TW Scientific Atlanta receiver in my basement.

I spoke with customer service who told me this was because of the move to SDV and that they hoped to have tuning adapters available my the end of the year.

Yesterday, I found out I was missing pretty standard cable channels like Bravo, Oxygen, and WE. Today I contacted TW customer service and after they dug around for quite a while, they informed me that those three channels are also part of the move to SDV and I cannot receive them unless I'm using one of their digital boxes.

According to the rep, "all of the channels are going to be doing this. The only way that you can keep these channels is by getting a box. I have been told this by a number of people."

Obviously, I knew this to be incorrect, and when I pressed her on it, she did a little more digging and came up with the info about the tuning adapter and sent me the link to fill out the request for the adapter. She had no knowledge of when they would be available, only that they are "still in beta testing".

Anything that I can do?

Just spoke with a supervisor that called me regarding this issue. According to her, all channels other than basic network channels would be on SDV by the end of the year, but that the tuning adapters would possibly not be available until February.

She said of the fact that this meant I would lose access to nearly all channels I pay for: "It was your choice to use a CableCARD. You can get on of our boxes for half price if you want."

She declined to issue me any credit for channels I cannot receive via CableCARD because my service is "already discounted" (because I have bundled cable and road runner services).

I will be filing a complaint with the FCC.

[jmaditto]

Preorder is up in Columbia SC for the tuning adapter as well. Filled out the form last week and got my reply yesterday. Standard wording that it is currently being tested and will be available by the end of the year. They are going to contact me when available to the public in my area. I would be surprised if it is this year though given they aren't specifying a date...still this is progress.

[PumiceT]

I'll post my experience if I'm not too excited to remember. :)
My New TiVo HD (upgraded exchange from Series 2 - yes, it CAN be done, WITH lifetime service transfer)
The TiVo arrived on the 4th. I got home, had some dinner, and hooked it up. The enclosed "welcome" sheet said that it would already be activated. That's nice. Too bad it showed up as needing to be activated on the System Info screen.

So, I call TiVo. The girl explains that the unit is an upgrade, and therefore Lifetime Service can not be transferred. I explained the situation, told her the reps name, and told her he said it would transfer. She insisted they could not do it, and it would break company policy. I was on the phone with her for FORTY (40!!!) minutes. She wouldn't get a supervisor for me to speak to. "They're all very busy." I'm not sure how a customer service rep can be more busy than just busy, but she said so. They were VERY busy, and anyone else who got on the phone would tell me the same thing. They can't transfer Lifetime from a Series 2 to a Series 3 or HD unit, no matter what. I tell her I'll call back the next morning when they're not so busy. She said they'll still say the same thing. I told her I want to talk to the top of the company then, since their rep must have flat-out lied to me. She gives me the number to TiVo Corporate. I thank her, tell her I'm not mad at her, she's just doing her job, and we hang up nicely.

I am furious at this point. I call back, get someone else, explain my situation, and he says that's not a problem since it was an exchange (yet upgrade) from TiVo themselves, and he promptly transfers my service. Done in a 45-second phone call. Amazing what the right rep can do, eh?

I check online, sure enough, my new TiVo shows up in my account - listed with Lifetime. Nice!

A few hours later, the System Info screen shows the same, and I'm now good to go!!

Time Warner CableCARD Install
I had a scheduled install from noon to 4pm the following day (yesterday, the 5th). I worked from home to accommodate the installation. Coincidentally, my girlfriend was home sick. Around 2pm I decided I could sneak in a quick shower before Time Warner arrived. So, of course, the installer arrived while I was in the shower. I told my girlfriend where the CableCARD information sheet was, and told her to give that to the guy while I got dressed as quickly as possible.

I get into the living room, and the cable guy couldn't figure out where the cards go in the TiVo. Ugh. My confidence and hope were fading fast. From the couch, I explained to him several times, it's on the front of the unit, on the bottom, it flips down. The space in the room is cramped, so I couldn't just step in and show him. Words could not get him to comprehend, so I had to make him move out of my way so I could show him the simplicity of opening the flap. Amazing.

I ask him if they're S-Cards or M-Cards. No idea. I check the model number, do a quick search online, and find out they're S-Cards. No big deal, he brought two, thinking one would be an emergency backup in case something went wrong. From the experience so far, I was expecting lots of things to go wrong.

He proceeds to follow my verbal instructions. "Put one card in the right slot." He almost immediately follows card 1 up with card 2. Into the slot it goes. "NO! NO! NO! NOOOOOO!!!! TAKE IT OUT, TAKE IT OUT!!!" He pulls out card 1. "NO! CARD 2!" At this point, I tell him to just take them both out, so we can start over. I'm seriously expecting both cards to be rendered useless at this point.

He thinks he better make some calls to some other more experienced installers. The consensus seems to be that both cards go in, then the TiVo will give them the info they need so they can make one activation call to their dispatch center.

We follow their suggestions, putting one card in at a time, with the intent to call dispatch once both cards show up in the TiVo. Card 1 can't show any info. After a few minutes, it shows up in the TiVo, and he takes down the Card ID and Host ID.

He inserts card 2. This one takes another few minutes to show up, but all seems well so far.

He calls dispatch, asks the girl if she's "good with CableCARDS," and she forwards him to Mike. They get everything squared away, and moments later, both cards are working like a charm!!

Now, the only issues I've had are either due to the whole 2-way switchover, or because I've never had an HD tuner. What's happening is only SOME HD channels are showing up. And it's not like just the broadcast channels, or just the free HD channels. SOME of the channels that come with the Digital Variety tier work, some don't. So, Time Warner is coming Saturday to see if they can fix that. I have a feeling it's the lack of Tuner Adapter. I have my request in with T-W for one of those.

Overall, the whole experience was extremely stressful, but only due to bad CS reps, both at Time Warner AND (surprisingly) TiVo.

If you've read this far, thanks for tuning in!! :)


Cliff's Notes:
TiVo Rep #1 says can't transfer Lifetime to HD box (from dead S2 box). Phone call lasts 40 minutes with no budging from TiVo.
TiVo Rep #2 transfers Lifetime in a matter of seconds.
Time Warner installer doesn't follow TiVo's instruction sheet, but putting both cards in before activation worked fine (unless that's my HD problem).

[bxojr]

I'm in Pittsoro (Raleigh area), and last night I got a note from TWC saying that several new HD channels are "now available." I'm sure I'm not the only one.

TiVo isn't yet aware of any lineup changes, but I manually tuned to 260 (which is supposed to be Discovery HD). TiVo can't see anything, and popped up the message saying I might need a "CableCARD decoder" to see this channel.

So does anyone know the situation? Are the new HD channels really live, and if so, are they SDV?

It looks like the tuning adapter order form is live for the Carolinas region. Has the time come?

[SCSIRAID]

I'm in Pittsoro (Raleigh area), and last night I got a note from TWC saying that several new HD channels are "now available." I'm sure I'm not the only one.

TiVo isn't yet aware of any lineup changes, but I manually tuned to 260 (which is supposed to be Discovery HD). TiVo can't see anything, and popped up the message saying I might need a "CableCARD decoder" to see this channel.

So does anyone know the situation? Are the new HD channels really live, and if so, are they SDV?

It looks like the tuning adapter order form is live for the Carolinas region. Has the time come?

The 4 new channels are definitely live but are SDV and not available to the TiVo until the tuning adapter is made available to us.... December at best.

[supernova]

The 4 new channels are definitely live but are SDV and not available to the TiVo until the tuning adapter is made available to us.... December at best.

I know somebody in the same TWC area who is getting the new HD channels on his Tivo without any interaction from TWC so that can't be the case. He obviously doesn't have the adapter yet.

[SCSIRAID]

I know somebody in the same TWC area who is getting the new HD channels on his Tivo without any interaction from TWC so that can't be the case. He obviously doesn't have the adapter yet.

SDV is on a node per node basis. The are definitely SDV in Apex. They are not receivable on my TiVo and the TWC box diagnostics indicate them as 'SDB' sourced. You friend must be on a node that doesnt have SDV equipment installed or activated yet. However, Im surprised that they are even in the Cablecard channel map.

My earlier response didnt consider that TWC wasnt uniform across its nodes.

[lafos]

Not sure how they have it set up in Ohio, but here in Austin most of the sub-100 analog channels are simulcast in digital on a higher channel number.

Time-Warner's own set-top boxes are aware of these channel pairings and automatically tune the digital signal "under the covers" even if you select the analog channel. Conversely, without a TA, CC-enabled TiVos tune the analog channels "under the covers" even if you select the high-numbered channel.

You can confirm both of these behaviors by looking at the diagnostics on the TiVo or STB - you'll see that the STB tunes a QAM signal regardless of whether you select the high or low channel, and the TiVo does not.

However, I understand that once you add a TA, the TiVo will behave the same way as the TW STB and tune the digital stream.

Again, that's in the Austin market - can't say if it'll work the same elsewhere.

Thanks for the explanation. In Dayton, Ohio, the lower channels are definitely analog. I had heard about other systems that were as you described. I don't have a STB, but both S3 systems behave the same.

[esjones]

We got a stuffer in this month's cable bill, saying that new HD channels are coming to our lineup here in Dayton, OH. A note on EngadgetHD (http://www.engadgethd.com/2008/10/13/time-warner-cable-adding-13-new-hd-channels-in-dayton-ohio/) says that they will all be SDV channels.

I went to TWC's web site, and there is a sign-up form to be notified when tuning adapters will be available "later this year."

[cozart]

i tried doing a search for this situation and couldn't find anything on it, so i apologize if this has been addressed before.

i live in Charlotte, NC and currently subscribe to TWC with one digital tier, and this is hooked up to a TiVo HD with two cable cards.

i'm wanting to scale back in order to save some money and would like to go to basic cable but still keep my TiVo nice and informed.

if i cut back, will TWC let me keep the cable cards for network HD channels that they're required to provide for free? if so, will my TiVo still recognize those channels and the programming info for them, or will it only recognize the *.1 HD channels?

[bobrt6676]

i tried doing a search for this situation and couldn't find anything on it, so i apologize if this has been addressed before.

i live in Charlotte, NC and currently subscribe to TWC with one digital tier, and this is hooked up to a TiVo HD with two cable cards.

i'm wanting to scale back in order to save some money and would like to go to basic cable but still keep my TiVo nice and informed.

if i cut back, will TWC let me keep the cable cards for network HD channels that they're required to provide for free? if so, will my TiVo still recognize those channels and the programming info for them, or will it only recognize the *.1 HD channels?

I believe you would have to keep digital cable in order to get HD channels. They are part of the digital package.
If you are going all the way back to Basic cable(which is locals and maybe 2 other channels of interest) why not go all the way back to OTA. Buy an antenna pull in the locals in digital(great picture). Save $ on cable charges all together.:D

[Saxion]

if i cut back, will TWC let me keep the cable cards for network HD channelsIt's up to TWC whether they let you keep the CableCARDs without subscribing to digital cable. Some people have been successful at getting their cable company to do this, but some are unsuccessful. If they do let you keep them, then you will get full TiVo support and guide data for the 6 or so local network HD channels (ABC, CBS, NBC, Fox, PBS, etc).

[Saxion]

I believe you would have to keep digital cable in order to get HD channels.Not local (network) HD channels...those are included, by law, in even limited basic cable.
why not go all the way back to OTA. Buy an antenna pull in the locals in digital(great picture).That is good advice, if he can receive all his local channels over antenna. According to one study, 36% of U.S. households can't get good reception on at least one local digital station. Check out antennaweb.org to get an idea of what kind of antenna you'll need, and your expected reception.

[CTLesq]

Hi,

A number of you have been extremely gracious with answering my questions via PM but I was hoping some of you might have some insights into this quandary.

Currently, I have a Tivo Series 3 and have RCN as my cable provider. However, due to a few HD channel differences, primarily MSG I am rather interested in switching to TWC in NYC, I am on the Upper West Side (I have noted that in the threads the channels you receive may vary depending on where you live in NYC).

However, because I do not want to accept the TWC cable box and all I want are cable cards (I even have my own modem and router so I have no need of theirs) I am being told that I have to go to ala carte pricing which makes the overall cost simply crazy.

To give you an idea - I pay about $135 for RCN which includes all the premiums and internet. Alternatively, the comparable package from TWC would be about $114, sans The Movie Channel and Cinemax. If I do the TWC ala carte that would run about $165.

Have any of you with a Series 3 gotten away without having to rent one of TWC's boxes and just got the cable cards? Or do you just drop your TiVo on top of your cablebox?

Any thoughts or creative suggestions would be appreciated. I am not even opposed to taking a day off and going to a service center if that would work.

Thanks!

[SCSIRAID]

Hi,

A number of you have been extremely gracious with answering my questions via PM but I was hoping some of you might have some insights into this quandary.

Currently, I have a Tivo Series 3 and have RCN as my cable provider. However, due to a few HD channel differences, primarily MSG I am rather interested in switching to TWC in NYC, I am on the Upper West Side (I have noted that in the threads the channels you receive may vary depending on where you live in NYC).

However, because I do not want to accept the TWC cable box and all I want are cable cards (I even have my own modem and router so I have no need of theirs) I am being told that I have to go to ala carte pricing which makes the overall cost simply crazy.

To give you an idea - I pay about $135 for RCN which includes all the premiums and internet. Alternatively, the comparable package from TWC would be about $114, sans The Movie Channel and Cinemax. If I do the TWC ala carte that would run about $165.

Have any of you with a Series 3 gotten away without having to rent one of TWC's boxes and just got the cable cards? Or do you just drop your TiVo on top of your cablebox?

Any thoughts or creative suggestions would be appreciated. I am not even opposed to taking a day off and going to a service center if that would work.

Thanks!

I believe the Digipic package contains one of their boxes... You would then add the cablecards on top of that package and throw their box in the guest room.

[SugarBowl]

SDV is on a node per node basis. The are definitely SDV in Apex. They are not receivable on my TiVo and the TWC box diagnostics indicate them as 'SDB' sourced. You friend must be on a node that doesnt have SDV equipment installed or activated yet. However, Im surprised that they are even in the Cablecard channel map.

My earlier response didnt consider that TWC wasnt uniform across its nodes.
My tivo can't get the new channels, in the holly springs/fuquay area.

Is there anyway to request the channel with a time warner box, and then the Tivo will pick it up for a short time?

[CTLesq]

I believe the Digipic package contains one of their boxes... You would then add the cablecards on top of that package and throw their box in the guest room.

I appreciate that idea immensely. I went so far as to place the order.

I was then told that I would be charged for a cable box ($10+ per month) and the first of two cable cards would be $12 per month, I did not get to the cost of the second cable card.

I do not understand why TWC makes this so hard. I just don't get it.

[SCSIRAID]

I appreciate that idea immensely. I went so far as to place the order.

I was then told that I would be charged for a cable box ($10+ per month) and the first of two cable cards would be $12 per month, I did not get to the cost of the second cable card.

I do not understand why TWC makes this so hard. I just don't get it.

Sounds like you arent talking to the right person..... Your local TWC should have a rate schedule on their website... what is your zip code?

[SCSIRAID]

My tivo can't get the new channels, in the holly springs/fuquay area.

Is there anyway to request the channel with a time warner box, and then the Tivo will pick it up for a short time?

Doubtful. They are most likely encrypted and unless the cablecard is authorized, it shouldnt decode it.

[CTLesq]

Sounds like you arent talking to the right person..... Your local TWC should have a rate schedule on their website... what is your zip code?

10025, I would be very interested in that information if available. Thanks for your help!

[SCSIRAID]

10025, I would be very interested in that information if available. Thanks for your help!

Check out this link....

http://www.timewarnercable.com/nynj/Products/Cable/pricing_current.html


Looks like 63.50 for digital cable + $1.75 per cablecard.

This is what I pay with TWC Raleigh

$110.95 Digipic 1000 - Includes 1 Digital Box + Roadrunner
$39.95 Digital Phone
$6.95 HD Suite

$8.95 1 Additional Digital Boxes @ $7.52 + $1.43 Digital Tier
$7.95 1 Upgrade Digital Box to DVR @ $7.95
$11.79 3 Cablecards @ $2.50 + $1.43 Digital Tier
__________
$186.54

[CTLesq]

Check out this link....

http://www.timewarnercable.com/nynj/Products/Cable/pricing_current.html


Looks like 63.50 for digital cable + $1.75 per cablecard.

This is what I pay with TWC Raleigh

$110.95 Digipic 1000 - Includes 1 Digital Box + Roadrunner
$39.95 Digital Phone
$6.95 HD Suite

$8.95 1 Additional Digital Boxes @ $7.52 + $1.43 Digital Tier
$7.95 1 Upgrade Digital Box to DVR @ $7.95
$11.79 3 Cablecards @ $2.50 + $1.43 Digital Tier
__________
$186.54

Thanks for the link. I was basically told that the cable cards would be $4.75 per card because they are not included in the package I am interested in.

Even as an add-on on top of my package they apparently "break" the package or can't be included in it.

I have one TV and one TiVo and want HBO, Showtime and Starz plus internet. The TWC restrictions are a bit much in my humble opinion.

[lafos]

Thanks for the link. I was basically told that the cable cards would be $4.75 per card because they are not included in the package I am interested in.

Even as an add-on on top of my package they apparently "break" the package or can't be included in it.

I have one TV and one TiVo and want HBO, Showtime and Starz plus internet. The TWC restrictions are a bit much in my humble opinion.

That should not be the case. I have one of their packages, phone, internet, and cable. They added to cost for the cards for my S3 and HD, and just pay the $1.50 per card. This is in Dayton, Ohio.

[dolfer]

They finally put up the SDV page in Cincinnati...

http://www.timewarnercable.com/Cincinnati/Products/Cable/sdv/default.html

I am assuming most (if not all) of the new channels will be SDV. I sure hope they get the Tuning Adapter out soon! At least it's FREE...

[bobrt6676]

That should not be the case. I have one of their packages, phone, internet, and cable. They added to cost for the cards for my S3 and HD, and just pay the $1.50 per card. This is in Dayton, Ohio.

You pay only $1.50/card???? in Dayton. How long have you had the cards? I am in the Dayton market and being charged 2.95/card!!:mad:

[derspiess]

They finally put up the SDV page in Cincinnati...

http://www.timewarnercable.com/Cincinnati/Products/Cable/sdv/default.html

I am assuming most (if not all) of the new channels will be SDV. I sure hope they get the Tuning Adapter out soon! At least it's FREE...

Thanks :) I kept checking under "Cable Cards" to see if they had anything related to the tuning adapter & I never would have found it.

[YoAdrienne6]

Thanks for the link. I was basically told that the cable cards would be $4.75 per card because they are not included in the package I am interested in.

Even as an add-on on top of my package they apparently "break" the package or can't be included in it.

I have one TV and one TiVo and want HBO, Showtime and Starz plus internet. The TWC restrictions are a bit much in my humble opinion.

I just got my new TiVo HD and ALSO live on the UWS of Manhattan. I spoke to a manager in Tech Support, who actually researched the issue and called me back, and she told me that the price for the card was $4.75, and if I were to activate the card, it would break the package (I, too, suggested to her that I could just put the TWC box under the bed ... I even asked what if I hooked it up to a 2nd TV (i.e., even more $$ to TWC) and had TiVO with the cable card on my main TV). She said that I'm not the only on who has this problem and she hopes that one day they'll configure their systems to allow for cable cards to be associated with the packages, but not at this time. Basically, it will cost me $40/month MORE to use TiVo. Now I'm not sure what to do (i.e., wait OR just return my unused TiVo, still in the box). TWC has ZERO incentive to have a reasonable pricing plan or make it easy for people to use something other than their boxes. I understand that maybe the pricing schemes are different in other parts of the country, but I **think** (not sure) that pricing systems are regional, and hence could account for the difference ...

[SCSIRAID]

I just got my new TiVo HD and ALSO live on the UWS of Manhattan. I spoke to a manager in Tech Support, who actually researched the issue and called me back, and she told me that the price for the card was $4.75, and if I were to activate the card, it would break the package (I, too, suggested to her that I could just put the TWC box under the bed ... I even asked what if I hooked it up to a 2nd TV (i.e., even more $$ to TWC) and had TiVO with the cable card on my main TV). She said that I'm not the only on who has this problem and she hopes that one day they'll configure their systems to allow for cable cards to be associated with the packages, but not at this time. Basically, it will cost me $40/month MORE to use TiVo. Now I'm not sure what to do (i.e., wait OR just return my unused TiVo, still in the box). TWC has ZERO incentive to have a reasonable pricing plan or make it easy for people to use something other than their boxes. I understand that maybe the pricing schemes are different in other parts of the country, but I **think** (not sure) that pricing systems are regional, and hence could account for the difference ...

I think I would be escalating this situation to TWC Corporate....

[Combat Medic]

I think I would be escalating this situation to TWC Corporate....

And to your Public Utility Commission / Franchise Authority.

[planchet1]

I'm with Time Warner here in Buffalo, NY (Formely Adelphia). I called a couple of days ago to schedule the cable cards and she didn't seem to have any issue with me wanting two of them and I even mentioned they were going in a Tivo... It was $1.75 for the first card and $4.something for the second card. I'm wondering if this is because they think it'll be going in another TV and if I can possibly get that waived because they'll both be in the same box. I suppose I'll just ask the installer when he comes which isn't untill next Wedensday because it was the earliest time slot available. I also tried stopping by the local office yesterday to see if I could just pick a couple up and the lady said she didn't even have them... Only the tech's have access to them. All she gives out are boxes and modems. Oh well... Hopefully the install goes smoothly!

I had a horrible surprise when the TWC techs arrived at my house in Buffalo with the Cable Cards I ordered. I had spoken with company reps several times about my plan to upgrade to HD service with the new TIVO HD XL DVR and was assured that the cable cards would work with my new TIVO to provide HD service as I had requested. However, once the reps got to my house, I was solemnly advised that with Time Warner's new Digital Switching in HD that I could not get their HD channels with the current generation of cable cards (without 2 way communication to tell the upstream provider to send down the program, there was no way to get the program/channel I want). I have bundled my new $ 1000 worth of TIVO equipment back for a refund, fervently hoping that the possible 25% worth of fines/restocking fees could be avoided (a little detail TIVO failed to mention in its 30 day return policy). Good luck to the next person who is stuck between a 3rd party provider and cable monopoly. I have dropped my cable service, put my old TIVO's into moth balls, and upgraded my NETFLIX membership until the fight over equipment standards is settled.

[lafos]

You pay only $1.50/card???? in Dayton. How long have you had the cards? I am in the Dayton market and being charged 2.95/card!!:mad:


Oops. I think I was remembering the charge from Mediacom. Just checked with the wife. It's $2.95. Sorry about that.

[SCSIRAID]

I had a horrible surprise when the TWC techs arrived at my house in Buffalo with the Cable Cards I ordered. I had spoken with company reps several times about my plan to upgrade to HD service with the new TIVO HD XL DVR and was assured that the cable cards would work with my new TIVO to provide HD service as I had requested. However, once the reps got to my house, I was solemnly advised that with Time Warner's new Digital Switching in HD that I could not get their HD channels with the current generation of cable cards (without 2 way communication to tell the upstream provider to send down the program, there was no way to get the program/channel I want). I have bundled my new $ 1000 worth of TIVO equipment back for a refund, fervently hoping that the possible 25% worth of fines/restocking fees could be avoided (a little detail TIVO failed to mention in its 30 day return policy). Good luck to the next person who is stuck between a 3rd party provider and cable monopoly. I have dropped my cable service, put my old TIVO's into moth balls, and upgraded my NETFLIX membership until the fight over equipment standards is settled.

It seems that you dont know about the 'tuning adapter' that will be out soon to enable TiVo to tune the SDV channels.

[JimWall]

They finally put up the SDV page in Cincinnati...

http://www.timewarnercable.com/Cincinnati/Products/Cable/sdv/default.html

I am assuming most (if not all) of the new channels will be SDV. I sure hope they get the Tuning Adapter out soon! At least it's FREE...

I did an online chat with TWC in Southwest Ohio. I was told the new HD channels coming on 11/19 will work with cablecards. He didn't know anything about the tuning adapter availability.

[planchet1]

:rolleyes:It seems that you dont know about the 'tuning adapter' that will be out soon to enable TiVo to tune the SDV channels.

I was made aware of the fabled "tuning adapter" of which legend speaks, by both the TWC techs and in a later call to TIVO (surprise, they have a whole department set up to deal with problems between consumers and cable providers -- which stongly suggests lots of problems -- even if the posts found here were not enough. I was told that at best, don't quote anybody, that these might be available next year, maybe, and might even work, possibly, at least to some extent [add your own subjunctive musings here]. In yee olden days, when I was doing math beyond adding up the money that I would be wasting on an expensive TIVO that today and for the forseeable future does not work with my very (former) expensive cable package, I was taught that you could prove anything from induction, provided you ignored the first step: ie an initial example was to be had. Thus both unicorns and tuning adapters are demonstrably fine solutions for our respective problems, if they only existed! :)

[SCSIRAID]

:rolleyes:

I was made aware of the fabled "tuning adapter" of which legend speaks, by both the TWC techs and in a later call to TIVO (surprise, they have a whole department set up to deal with problems between consumers and cable providers -- which stongly suggests lots of problems -- even if the posts found here were not enough. I was told that at best, don't quote anybody, that these might be available next year, maybe, and might even work, possibly, at least to some extent [add your own subjunctive musings here]. In yee olden days, when I was doing math beyond adding up the money that I would be wasting on an expensive TIVO that today and for the forseeable future does not work with my very (former) expensive cable package, I was taught that you could prove anything from induction, provided you ignored the first step: ie an initial example was to be had. Thus both unicorns and tuning adapters are demonstrably fine solutions for our respective problems, if they only existed! :)

TWC is testing tuning adapters in Austin right now. They are real and they do work.

Your choice....

[planchet1]

TWC is testing tuning adapters in Austin right now. They are real and they do work.

Your choice....

Many thanks. There are Beta Versions in the Syracuse region as well, but the problem remains, how much are you willing to BET-A on availability, price, convenience, customer service, cable company technical competence (including their deep desire to make competitor's equipment function) and compatability. Being from Texas (or at least the near suburb of North Carolina) and a betting man, maybe you would like to take a chance on my old Betamax VTR. Once burned, twice shy. I love TIVO, but my head knows better. My choice indeed. :D

[dolfer]

Many thanks. There are Beta Versions in the Syracuse region as well, but the problem remains, how much are you willing to BET-A on availability, price, convenience, customer service, cable company technical competence (including their deep desire to make competitor's equipment function) and compatability. Being from Texas (or at least the near suburb of North Carolina) and a betting man, maybe you would like to take a chance on my old Betamax VTR. Once burned, twice shy. I love TIVO, but my head knows better. My choice indeed. :D

Price in Cincinnati is supposedly free...

see:
"You can order a FREE Tuning Adapter (http://www.timewarnercable.com/Cincinnati/Products/Cable/sdv/default.html)now by filling out a pre-order form. "

[CTLesq]

I just got my new TiVo HD and ALSO live on the UWS of Manhattan. I spoke to a manager in Tech Support, who actually researched the issue and called me back, and she told me that the price for the card was $4.75, and if I were to activate the card, it would break the package (I, too, suggested to her that I could just put the TWC box under the bed ... I even asked what if I hooked it up to a 2nd TV (i.e., even more $$ to TWC) and had TiVO with the cable card on my main TV). She said that I'm not the only on who has this problem and she hopes that one day they'll configure their systems to allow for cable cards to be associated with the packages, but not at this time. Basically, it will cost me $40/month MORE to use TiVo. Now I'm not sure what to do (i.e., wait OR just return my unused TiVo, still in the box). TWC has ZERO incentive to have a reasonable pricing plan or make it easy for people to use something other than their boxes. I understand that maybe the pricing schemes are different in other parts of the country, but I **think** (not sure) that pricing systems are regional, and hence could account for the difference ...

Thanks for verifying that I am not the only one to have this problem in Manhattan.

Oddly, I live in a building where I have a choice between RCN and TWC, obviously I am an RCN customer. As fate would have it I received a mailing the night of the day I had all these problems speaking with TWC. Essentially, give or take on January 17 of this year RCN is adding a large number of HD channels. They will still lag behind TWC but the difference does not justify the absurd pricing of TWC. Likely this does not help you - sorry. :(

Now as for the suggestion of escalating the matter our Public Utility Commission / Franchise Authority what would be the basis? TWC does offer cable cards, they are just dirtbags about the pricing.

I am curious as to what the avenue of pursuit would be on that. November/December might be a bit light at work so I might need a side project like this.

Thanks!

[derspiess]

I did an online chat with TWC in Southwest Ohio. I was told the new HD channels coming on 11/19 will work with cablecards. He didn't know anything about the tuning adapter availability.

I wouldn't necessarily take that to the bank. My wife accidentally threw away the letter we received in August (or September?) about the channels that were being moved to SDV (which I lost since obviously my Tivo can't get the SDV channels until we get the tuning adapter). So when I called back in to see if I could get that list somehow, none of the 5 people I spoke with had any clue even as to what on earth SDV was, even when I tried to explain it to them. Even the 2nd line support guy was clueless about it, and insisted that he set up a (free) truck roll.

Thankfully, the tech knew all about SDV, and even had the letter in his hand when he showed up.

At any rate, I'll be pleasantly surprised if we're able to get those new HD channels without a tuning adapter/resolver :)

[dolfer]

I wouldn't necessarily take that to the bank.

At any rate, I'll be pleasantly surprised if we're able to get those new HD
channels without a tuning adapter/resolver :)

Yes and Yes to your above points.

The rep that I spoke with was confusing SDV rollout with the digital transition in February! It was infuriating and cute at the same time... Does anyone know what kind of resources they have to look up info during a call???? Do they even have computers? Sometimes I think they are just talking out their @ss.

I just hope that there is an option to self-install. Emails have said they would schedule an installation!

[stumble]

I have TWC "Standard" Cable in Durham NC. This includes Basic, Standard and the free HD channels from the HD packages. I have tried every guided setup option available, but cannot get guide info for the HD PBS channels that tune in on 4.1, 4.2, 4.3, 4.4, and 4.5. Any help would be appreciated.

[DougJohnson]

I have TWC "Standard" Cable in Durham NC. This includes Basic, Standard and the free HD channels from the HD packages. I have tried every guided setup option available, but cannot get guide info for the HD PBS channels that tune in on 4.1, 4.2, 4.3, 4.4, and 4.5. Any help would be appreciated.

The TiVo website has a link for sending problems with channel lineups. You might go there and let them know. They will update the lineup.
-- Doug

[dwgsp]

My "new" factory reconditioned Tivo HD arrived a couple days ago, and I scheduled TW Rochester (NY) to come out today and install an M-Card. After reading this forum, I was prepared for the worst. I printed all of the help docs, and had the phone number of Tivo's cablecard hotline close by. But much to my surprise, the service tech (a TW employee) got it all working in about fifteen minutes.

Although this was the tech's first Tivo install, the TW dispatch person knew what to do and walked him through the process. The tech told me that earlier he had asked one of his co-workers for advise, and was told not to worry because Tivo owners are very knowledgeable and would know what to do.

I think that this forum deserves a lot of the credit for that. Many thanks!

/Don

[wkearney99]

Anyone out there in the Buffalo area? We got the in-laws a regular S2 tivo some time ago. We're about to upgrade them again and are wondering whether an HD Tivo would work. They're in zip 14501 in East Amherst, NY. Right now they're just using basic cable on an S2/DVD Tivo. I realize an S3 would work the same way with the analog channels, that's fine (but not have a DVD). What I'm wondering is support for HD. I've no idea if TWC is using regular HD or SDV in their area, anyone have first-hand experience with the area?

[tgrad]

I had a horrible surprise when the TWC techs arrived at my house in Buffalo with the Cable Cards I ordered. I had spoken with company reps several times about my plan to upgrade to HD service with the new TIVO HD XL DVR and was assured that the cable cards would work with my new TIVO to provide HD service as I had requested. However, once the reps got to my house, I was solemnly advised that with Time Warner's new Digital Switching in HD that I could not get their HD channels with the current generation of cable cards (without 2 way communication to tell the upstream provider to send down the program, there was no way to get the program/channel I want). I have bundled my new $ 1000 worth of TIVO equipment back for a refund, fervently hoping that the possible 25% worth of fines/restocking fees could be avoided (a little detail TIVO failed to mention in its 30 day return policy). Good luck to the next person who is stuck between a 3rd party provider and cable monopoly. I have dropped my cable service, put my old TIVO's into moth balls, and upgraded my NETFLIX membership until the fight over equipment standards is settled.

You were given poor information from the techs. With cablecards in TW WNY you can still recieve the local stations, ESPN, ESPNU, ESPN2, and a couple others (HDNET Movies, I believe). When the tuning adapters are released, hopefully before the end of the year, you will receive all the new HD channels that have just come out in WNY. I am keeping my cable box until the tuning adapter comes out.

[ShaneF]

Anyone out there in the Buffalo area? We got the in-laws a regular S2 tivo some time ago. We're about to upgrade them again and are wondering whether an HD Tivo would work. They're in zip 14501 in East Amherst, NY. Right now they're just using basic cable on an S2/DVD Tivo. I realize an S3 would work the same way with the analog channels, that's fine (but not have a DVD). What I'm wondering is support for HD. I've no idea if TWC is using regular HD or SDV in their area, anyone have first-hand experience with the area?

I am in East Amherst (it's actually 14051). A large percentage of the HD channels use SDV, although luckily for me most of the ones that I care about are not yet on SDV. I can get the major networks, HBO, ESPN, Sabres home games, Versus (which surprised me) and a couple of others. The SDV tuning adapters will supposedly be available late this year. TWC WNY has a form on their website to fill out, they promise to contact when they're available.

I was told that they only have "S" cablecards available so unfortunately I have to pay for 2 of those per month (4.95 each I think) which is a real bitter pill to swallow.

[c615586]

Hello--

I have a Tivo Series 3 HD and for some reason cannot get Discovery HD on TWC in Columbus Ohio. The last time I called TWC, they tried to tell me Discovery HD is already on SDV, and cannot be accessed without a tuning adaptor (unavailable at this time.)

Anyone have any advice or tips for getting this (and other HD channels).

Thanks in advance.

[SCSIRAID]

Hello--

I have a Tivo Series 3 HD and for some reason cannot get Discovery HD on TWC in Columbus Ohio. The last time I called TWC, they tried to tell me Discovery HD is already on SDV, and cannot be accessed without a tuning adaptor (unavailable at this time.)

Anyone have any advice or tips for getting this (and other HD channels).

Thanks in advance.

If its SDV then you will have to wait for the tuning adapter or get a cableco box.

[dmband]

Many thanks. There are Beta Versions in the Syracuse region as well, but the problem remains, how much are you willing to BET-A on availability, price, convenience, customer service, cable company technical competence (including their deep desire to make competitor's equipment function) and compatability. Being from Texas (or at least the near suburb of North Carolina) and a betting man, maybe you would like to take a chance on my old Betamax VTR. Once burned, twice shy. I love TIVO, but my head knows better. My choice indeed. :D
how do you know this?
they are telling me they know nothing (as usual)

[Distortedloop]

I wanted to thank the many posts in this thread that have helped me with my TiVo and TWC over the last year.

I'm pleased to say that I will be unsubscribing from the thread since I had Verizon FIOS installed yesterday and so far it rocks!

TWC seems like the Dark Ages compared to FIOS. The picture quality on FIOS is better on the HD channels (no compression), and the number of channels is unreal. I mean USABLE channels on my TiVo. There is not a single channel on the FIOS lineup that my cablecards can't view; and FIOS is offering so many more channels (especially in HD) that it makes TWC look ridiculous, especially since FIOS is charging less for every channel they offer less than TWC was charging for just one tier.

I hate to sound like a shill for FIOS, but I can't believe the pricing and quality differences. Highly recommend if you can get it, to dump TWC.

Anyways, those of you stuck with TWC for the time being, good luck.

[seggers]

I am in East Amherst (it's actually 14051). A large percentage of the HD channels use SDV, although luckily for me most of the ones that I care about are not yet on SDV. I can get the major networks, HBO, ESPN, Sabres home games, Versus (which surprised me) and a couple of others. The SDV tuning adapters will supposedly be available late this year. TWC WNY has a form on their website to fill out, they promise to contact when they're available.

I was told that they only have "S" cablecards available so unfortunately I have to pay for 2 of those per month (4.95 each I think) which is a real bitter pill to swallow.

Shane,

Do you have a link to that WNY URL? I'm in 14221 and I ended up having to use a pre-posted Ohio link as I couldn't find one on the local Crime Warner site.

Seggers

Edit: Never mind, I finally found it. They added it between when I last looked and today. So I plan to request one of these every day until they finally get of their collective butts and ship them out..... :D

URL: http://www.timewarnercable.com/WNY/products/cable/sdv/default.html

[zablock]

I wanted to thank the many posts in this thread that have helped me with my TiVo and TWC over the last year.

I'm pleased to say that I will be unsubscribing from the thread since I had Verizon FIOS installed yesterday and so far it rocks!

TWC seems like the Dark Ages compared to FIOS. The picture quality on FIOS is better on the HD channels (no compression), and the number of channels is unreal. I mean USABLE channels on my TiVo. There is not a single channel on the FIOS lineup that my cablecards can't view; and FIOS is offering so many more channels (especially in HD) that it makes TWC look ridiculous, especially since FIOS is charging less for every channel they offer less than TWC was charging for just one tier.

I hate to sound like a shill for FIOS, but I can't believe the pricing and quality differences. Highly recommend if you can get it, to dump TWC.

Anyways, those of you stuck with TWC for the time being, good luck.

I would love to do the same.. I can get fios internet but they don't have fios tv where I live.. I think it has to do with permitting/licensing to broadcast television and all that other **** that will take years to resolve

[dolfer]

The new HD channels are supposed to hit Time Warner Cincinnati today. If anyone is at home, could you please post whether or not you can receive them???? Or are we going to have to wait for the tuning adapter? Thanks, Dolf

[dolfer]

new channels not showing in guide yet. did a forced connect which is running right now...

did a quick manual channel check.

it looks like I am getting FoxHD 990 but not CNN HD 991.

will check rest of channels later.

anyone else in Cincinnati????

[dolfer]

As of last night (which was the first day that the new HD channels were available), I was able to receive channels 990 and lower. They appeared as available channels but still do not have guide data. Channels above 990 did not show up as available nor could I manually enter them.

[bobrt6676]

As of last night (which was the first day that the new HD channels were available), I was able to receive channels 990 and lower. They appeared as available channels but still do not have guide data. Channels above 990 did not show up as available nor could I manually enter them.


New Hd channels in the Dayton market:

TW box channels TivoHD CC channels

769 ESPNU 769 BigtenNetwork
770 Discovery 770 Discovery
771 TLC 771 TLC
772 Hallmark 772 (Black:()
773 Disney 773 Disney
774 ABC Family 774 ABC Family
775 CNN 775 (Black:()
776 FoxNews 776 Fox News
777 Palladia 777 (Black:()

Not sure how I get different programming on 769 but I checked several times.
I have a TW HDbox in the bedroom.

[dmband]

I wanted to thank the many posts in this thread that have helped me with my TiVo and TWC over the last year.

I'm pleased to say that I will be unsubscribing from the thread since I had Verizon FIOS installed yesterday and so far it rocks!

TWC seems like the Dark Ages compared to FIOS. The picture quality on FIOS is better on the HD channels (no compression), and the number of channels is unreal. I mean USABLE channels on my TiVo. There is not a single channel on the FIOS lineup that my cablecards can't view; and FIOS is offering so many more channels (especially in HD) that it makes TWC look ridiculous, especially since FIOS is charging less for every channel they offer less than TWC was charging for just one tier.

I hate to sound like a shill for FIOS, but I can't believe the pricing and quality differences. Highly recommend if you can get it, to dump TWC.

Anyways, those of you stuck with TWC for the time being, good luck.i am seriously thinking of switching once it hits here
i have heard nothing but good things overall (minus some tivo people getting weak signals)
the one downside i also heard though is that you need a box for every tv hooked up
for me that is 4 tv used daily - i can't pay an extra $5 per box or some crazy ****

[franzey]

New Hd channels in the Dayton market:


Not sure how I get different programming on 769 but I checked several times.
I have a TW HDbox in the bedroom.

I have these new channels, but no accompanying guide data (still shows "To Be Announced") How long does it typically take for this to update?

[mrjosh]

I'm in the Charlotte, NC market. They added several channels to our line-up this week that I don't get and presumably won't get until they release the tuning adapter. They've sent a couple of letters that seem to suggest the tuning adapter's release won't be for a while.

[bobrt6676]

I have these new channels, but no accompanying guide data (still shows "To Be Announced") How long does it typically take for this to update?

As I recall the last time stations were added it took less than a week to get the program guide updated.

[spolebitski]

In SE Wisconsin we just got a price increase for service (it's the 2009 price increase I argued it was still 2008, this went on def ears).

I was at one of the retail locations and said their must be some mistake with my bill, i have an increase in price however i am getting less service each month. The CSR was surprised by this and asked what decrease in service I had received. I told them that I have lost several HD channels due to the SDV deployment and then I said the nasty T-word (TiVo). I then mentioned that I did not want to pay more for service I'm not receiving. I was then told "sir you can choose not to pay your bill but you will be charged late fees" at this point I asked to speak to a Manager.

The manager comes out to me 10 minutes later and hears my case. I begin to tell them that I wish not to pay more until all my service is restored. The manager was surprised that I had not been receiving and wanted to send a truck to investigate. At this point I said a truck roll will not due because a "Tuning Adapter" will resolve this matter and when I receive one I would be glad to pay the increased price for service. Of course at this point the manger is confused, asks what a tuning adapter is, why i would need one, offered to set up get me into a DVR Cable box (for the standard rate), and told me she had never heard of a thing such as a tuning adapter.

AHHHHHH here is the point of the rant .... I as a cable card customer need to pay my bill (on time) yet get less service ... and am expected to pay any increase they see fit.

SDV should have not been rolled out until the tuning adapter was in place (tested and ready to go). This was a business decision for TWC at least have plan in place for the customers who get less service each month that a new HD channel is rolled out and not available to TiVo customers.

[franzey]

As I recall the last time stations were added it took less than a week to get the program guide updated.

Anyone in the Dayton area get the guide data for these new HD channels yet? It's been like 5 days since the channels hit and still no guide data. I would like to begin recording on these new channels.

[bobrt6676]

Anyone in the Dayton area get the guide data for these new HD channels yet? It's been like 5 days since the channels hit and still no guide data. I would like to begin recording on these new channels.

Updated today at 7 PM. Still no guide data yet:( Confused about 769. guide says Beijing channel is Big10 network(lousy picture), yet on TW HDBox 769 is ESPNU???

[esjones]

Anyone in the Dayton area get the guide data for these new HD channels yet? It's been like 5 days since the channels hit and still no guide data. I would like to begin recording on these new channels.

Likewise here in Springboro. TWC is really horrible.

[cableguy763]

Likewise here in Springboro. TWC is really horrible.
TWC is not responsible for the guide data on your tivo.

[dolfer]

No guide data yet for the new channels on TW Cincinnati.

[bobrt6676]

No guide data yet for the new channels on TW Cincinnati.

Guide data is now up to date in the Dayton market. :D Anyone else getting the Big Ten Network on 769 instead of ESPNU as the guide states?:confused:
Also are you blacked out on 772, 775, 777. :(Assuming these are SDV channels.

[franzey]

Guide data is now up to date in the Dayton market. :D Anyone else getting the Big Ten Network on 769 instead of ESPNU as the guide states?:confused:
Also are you blacked out on 772, 775, 777. :(Assuming these are SDV channels.

I am in the same boat (same city too).

[rbienstock]

I'm a TWC customer in Southern Manhattan (NYC). I have several TiVo Series 3 boxes with 2 CableCards installed in each box. I'm having an intermittent problem that I don't know how to fix. Periodically one or more of my boxes will lose the ability to tune certain channels. Sometimes the problem affects only one CableCard, sometimes both cards. Sometimes it affects only one unit, sometimes 2 or all three. What happens is that the unit(s) lose the ability to tune to certain channels. There is no discernible pattern as to which channels won't tune, but what is clear is that the problem is NOT that the CableCards are losing their ability to decrypt the signal because whenever there is a problem at least some encrypted channels still work and some that aren't supposed to be protected don't work. For example, today I'm getting all my SD channels including the premium channels, but I get nothing (black screen with a message saying "Channel not available, You man need CableCARD decoders to view this channel. Contact your calbe provider for more information.") on all of the HD equlvalents of the broadcast channels (i.e., 702, 704, 705, etc.) and on HBOHD and CinemaxHD. I get ShowtimeHD and StarzHD on the channels in the 700 range, but not on the same channel in the 600 range.

If I call TWC customer service, they are completely clueless and want to send a technician to my house. Of course, once the technician gets there, the problem has resolved itself and so he too is clueless as to what the problem was. This is really a problem, especially today as I have about 20 people coming over for turkey and HD football. Does anyone have any suggestions for either something I can do to resolve or troubleshoot the problem or else something I can say to TWC that they can figure out what is happening and fix it?

[gbronzer]

I'm in the Charlotte, NC market. They added several channels to our line-up this week that I don't get and presumably won't get until they release the tuning adapter. They've sent a couple of letters that seem to suggest the tuning adapter's release won't be for a while.

I live in Charlotte as well, and the new channels all say I need a CableCard to decode them. I'm guessing they're SDV as well, but I was going to call to confirm since I'm technically paying for them.

[stevec5375]

I went to the TWC Central Texas web site today and printed out the channel lineup which is color coded to show which channels are suppored by CableCards. I had previously read on another web site that someone else was getting channels that weren't advertised as CableCard viewable.

Much to my chagrin, I discovered exactly that. I could view some channels that the channel guide said I could not. This really hacks me off. I had set up my TiVo to not show those channels which weren't CableCard viewable so I didn't have to deal with them. Now I discover that I have been missing out on some viewable channels.

What's more. TWC Central Texas has been making promises to have the tuning adapter available in 4Q08 and now they've changed their tune to 1Q09. I'm sick and tired of being charged full fee for cable channels when I can only view a subset of them.

I wish I had an alternative to TWC. I'd drop them in a second.

[Enrique]

Anybody in San Antonio able to get BIO HD? The website says that BIO HD is not on the list of Channels Not Available with CableCARDs but when they(CSRs) add the HDTV Service (tier) it doesn't show up.

http://www.timewarnercable.com/SanAntonio/Products/Cable/cablecard/notwithcablecard.html

[SASouth]

Guide data is now up to date in the Dayton market. :D Anyone else getting the Big Ten Network on 769 instead of ESPNU as the guide states?:confused:
Also are you blacked out on 772, 775, 777. :(Assuming these are SDV channels.

I'm in Clark County and 769 is the Big Ten Network for me too.

One thing to note however is that it has been on that channel for me since before BTN "officially" came on TWC. It started some time after the Olympics finished and just after the announcement that BTN was coming to TWC. I'm guessing that the feed on 769 was turned up for testing and was never turned off when BTN moved to it's permanent home.

BTW, I'm blacked out on 772, 775, 777 too. :mad:

[RTPGiants]

TWC sent me a letter about the tuning adapter being available soon. However, it mentioned it requiring a digital box, etc. It all sounds a bit kludgy.

Anyone actually have one yet? Has TWC actually rolled them out at all?

[Joey P]

Of course at this point the manger is confused, asks what a tuning adapter is, why i would need one, offered to set up get me into a DVR Cable box (for the standard rate), and told me she had never heard of a thing such as a tuning adapter.

If I were you, personally, I would print out the info from these pages...
http://www.timewarnercable.com/Wisconsin/site.faqs/Cable/SwitchedDi/What-is-a-Tuning-Adapter

http://www.timewarnercable.com/Wisconsin/products/cable/sdv/default.html

http://www.timewarnercable.com/Wisconsin/site.faqs/Cable/SwitchedDi/How-do-I-get-a-Tuning-Adapter

These pages not only explain what a tuning adapter is, but specifically mention that they are designed to work with a Tivo. Anyways, I would bring these pages in, talk to the same manager and tell them point blank "Here. This is from the Time Warner Cable Wisconsin website, Ya know, maybe you need to sit down and get yourself educated on all the products TWC has to offer, I'm paying YOU, I shouldn't have to do this myself" and hand her the papers.

Oh, last time I went to the Mayfair location and inquired about Cablecards I was told I can just go to Best Buy and purchase them, idiot. She absolutley did not believe that they had to be rented from TWC. It wasn't until I said "Could you just double check that with a manager and make sure, becuase I don't think that's right," She came back and told me that I was right, they had to be rented from and installed by TWC.

[DawnW]

When you do call, could you please report back?

I am planning to switch from TWC's SA boxes asap but if this will be sorted out soon then I will wait until I can get all of the current channels.

Thanks,

Dawn

I live in Charlotte as well, and the new channels all say I need a CableCard to decode them. I'm guessing they're SDV as well, but I was going to call to confirm since I'm technically paying for them.

[awyeah]

When you do call, could you please report back?

I am planning to switch from TWC's SA boxes asap but if this will be sorted out soon then I will wait until I can get all of the current channels.

Thanks,

Dawn

I've actually decided to keep a non-DVR SA 4250HDC in my living room (where the TiVo is) so we can still use VOD, PPV, and SDV (whenever it happens up here in the NEO area). It's another $7.95/month, which I think is a complete ripoff... but hey, there's nothing I can do about it if I still want my beloved TiVo :(

[jmfirestone]

TWC in Greensboro is getting worse with SDV all the time. Even some of the original HD channels that weren't originally on SDV have been moved there. :(

[Combat Medic]

TWC in Greensboro is getting worse with SDV all the time. Even some of the original HD channels that weren't originally on SDV have been moved there. :(

Tell the FCC. That is what the cable companies got slapped for.

[csrx]

I'm a TWC customer in Southern Manhattan (NYC). I have several TiVo Series 3 boxes with 2 CableCards installed in each box. I'm having an intermittent problem that I don't know how to fix. Periodically one or more of my boxes will lose the ability to tune certain channels.

I'm in upper manhattan and I am having the same problem. On my S3 box, I am loosing random channels. My TivoHD and other boxes are fine. The channels I am loosing are random (right now CNNHD and Food HD). I got off the phone with TWC support but they aren't helpful.

[jeremyz]

I had the same problem with the same couple of TWCNYC Northern Manhattan channels. I called, TWC sent "a signal" to the cards, I rebooted the Tivo, and all was cool.

[csrx]

I did try rebooting and unplugging after having TWC send a signal. This brought back some of the channels. Minutes later CNNHD and FOODHD dissappeared again ("Channel not available, You man need CableCARD decoders to view this channel...").

Yesterday afternoon I got the channels back, then at night the dissappeared again, then they came back, lol.

I've contacted cable card support and everything in my account looks good. My cable cards are authorized. My TivoHD and cable box are not exhibiting any problems.

A technician is coming on Saturday but I don't know how much help that will be. I usually end up knowing more about cable cards than they do.

[jeremyz]

Mine have been fine since the reboot. Sorry. Good luck, though!

[oldskoul]

I this maybe a crazy question BUT I have the very basic BROADCAST CABLE no box service with time warner... its like 12 bucks a month.

I am thinking about buying/renting a cablecard too.
Now i get alot of stations HALLMARK FOOD CHANNEL IN HD some others that are not "encrypted"

The channels that do come in, including the HD ones are in strange spots. Like channel 7 ABC will be in 64.7 or something like that.

Will they rent me one? Will it increase the amount of stations i get? If i buy or reduce channels when having a cable card does the tech guy have to come out each time?

[skaggs]

I this maybe a crazy question BUT I have the very basic BROADCAST CABLE no box service with time warner... its like 12 bucks a month.

I am thinking about buying/renting a cablecard too.
Now i get alot of stations HALLMARK FOOD CHANNEL IN HD some others that are not "encrypted"

The channels that do come in, including the HD ones are in strange spots. Like channel 7 ABC will be in 64.7 or something like that.

Will they rent me one? Will it increase the amount of stations i get? If i buy or reduce channels when having a cable card does the tech guy have to come out each time?

Oh, they will rent you one. They'll also charge you for digital cable...no more $12 a month.

[oldskoul]

delete

[csrx]

Great, so yesterday my S3 stopped acting up. CNN-HD, FOOD-HD, CUNY coming in clear, a day before the TWC appointment. I wouldn't care if it had been happening to my other TivoHD or cable boxes, but it was only the 2 cablecards in the S3.

I know TWCNYC is working on getting all these new HD channels added for next week.
Is the S3 more sensitive to the incoming signal? Maybe that's why my TivoHD wasn't affected. I'll just hope it doesn't happen again.