Randerolf
08-06-2006, 01:19 PM
A quote from the letter that I sent Tivo:
Tuesday, August 01, 2006
To Whom it may Concern:
I am disappointed in TiVo. I purchased a refurbished unit in July of 2005 and a Lifetime Service package for $299. Almost exactly a year later, my unit does not work. Last Saturday morning, the unit became slow and then continued to reboot. I believe the hard drive has failed.
I spoke to a representative this afternoon (Case # 4956903) and she said that my warranty ended 12 days ago. I am disappointed in a product that only lasts days beyond its warranty. I’ve never had a piece of electronics die, so quickly.
Since a representative made a mistake when I bought my Tivo, I know that a one year agreement cost $155 at the time of my purchase. I got that cleared up, but I have ended up paying $144 for service which I cannot even use.
I’ve heard such great thing about Tivo, so I gave the company a chance. I loved it. I told all my friend s how great it was. I got my girlfriend to purchase one – ironically, mine died as soon as she received hers in the mail.
Paying another $149 for a replacement is unacceptable. As a college student paying my way though school, I cannot afford to buy a new TiVo every year.
I request that TiVo honor it’s warranty and/ or contact me so that we can come to some form a agreement.
I am disappointed in a company that I loved, but it doesn’t have to be that way.
Thank you for your time.
Sincerely,
Randy
I'm waiting to hear their responce. I heard so many great things about TiVo, so I gave it a chance. Great product, but I'm left high and dry.
What do you think I should do? $150 seems a bit steep for me right now to replace my old unit, but I'd like to keep lifetime intact. I'm fairly good with computers and my friend knows Linux and helped me build my computer - I'm sure I could install a new hard drive. What's your advice? (Thanks I get all my tivo knowledge from here)?
Tuesday, August 01, 2006
To Whom it may Concern:
I am disappointed in TiVo. I purchased a refurbished unit in July of 2005 and a Lifetime Service package for $299. Almost exactly a year later, my unit does not work. Last Saturday morning, the unit became slow and then continued to reboot. I believe the hard drive has failed.
I spoke to a representative this afternoon (Case # 4956903) and she said that my warranty ended 12 days ago. I am disappointed in a product that only lasts days beyond its warranty. I’ve never had a piece of electronics die, so quickly.
Since a representative made a mistake when I bought my Tivo, I know that a one year agreement cost $155 at the time of my purchase. I got that cleared up, but I have ended up paying $144 for service which I cannot even use.
I’ve heard such great thing about Tivo, so I gave the company a chance. I loved it. I told all my friend s how great it was. I got my girlfriend to purchase one – ironically, mine died as soon as she received hers in the mail.
Paying another $149 for a replacement is unacceptable. As a college student paying my way though school, I cannot afford to buy a new TiVo every year.
I request that TiVo honor it’s warranty and/ or contact me so that we can come to some form a agreement.
I am disappointed in a company that I loved, but it doesn’t have to be that way.
Thank you for your time.
Sincerely,
Randy
I'm waiting to hear their responce. I heard so many great things about TiVo, so I gave it a chance. Great product, but I'm left high and dry.
What do you think I should do? $150 seems a bit steep for me right now to replace my old unit, but I'd like to keep lifetime intact. I'm fairly good with computers and my friend knows Linux and helped me build my computer - I'm sure I could install a new hard drive. What's your advice? (Thanks I get all my tivo knowledge from here)?