Question about Tivo not showing on account

[Mikeyis4dcats]

I got a MOPS deal Tivo, and set it up yesterday. The units were pre-activated. Today I went to Tivo.com and the unit does not appear on my account. Anyone know why?

[etemple]

No it should be there.
Mine was on my account before it even arrived at my house.

The only thing I can thing of is that maybe there were some details that weren't the same as your prexisting account, maybe that's what's going on?

I'd call customer service and ask them.

[mick66]

My guess would be that email address you gave when you ordered this Tivo is different than the one associated with your tivo.com account.