If you received a free HD DirecTiVo from DTV recently, was it new or refurbished?

[Leila]

If you received a free HD DirecTiVo from DTV recently(only after March 2006),
was it:

(1) new or refurbished?

(2) what is the date of manufacture on the back of the unit?

I'm only talking about receiving one for free in a special offer or retention deal,
NOT one received as a result of a defective unit replacement.

Thanks very much for any info! :)

[codespy]

New in June 2006 via Retention.

No manufacture date listed.

[tnedator]

Same here. New in June via Retention.

[Tonedeaf]

New in June and no date on back of unit.

[bigmixx]

Just got one yesterday. New. No date.

[reh523]

no poll?

[mr.unnatural]

I'm surprised more people aren't getting refurbed HR10-250s under the new leasing plan. It could just be that no one's reporting it yet. I suppose DTV will continue to send out new units until their inventory is depleted. They're sending out the refurbs as replacements for faulty units reported by current subscribers.

[Jon J]

They're sending out the refurbs as replacements for faulty units reported by current subscribers.Sorry. My replacement was new.

[kalphoto]

Mine is new. Got it in June through retention.

[joed32]

I recieved a new one but had a problem with it. Sent it back and they gave me a Refurb. It's a leased unit so it doesn't matter to me. Works great!

[AstroDad]

Mine is new. Got it through retention. I will have to look for a date on teh back when I get home.

[RunnerFL]

I got a new one thru Retention that had to be replaced. It was replaced with another new one.


The newer units do not have a manufacture date on the back.

[whitepelican]

New in June. No date on unit.

[ddruker]

Just got a replacement under the retention plan last week. Refurbed.

[swartzentruber]

For those that have needed replacements for their replacements, how long did you wait before asking for another new one? Immediately? I'm not really comfortable having 2 in the mail at once, so I've been waiting. I got a refurb replacement for a OTA reception issue (no digital OTA stations will come in), and the refurb did the exact same thing.

[mr.unnatural]

Sorry. My replacement was new.
Was it in a retail box or a plain brown box? Getting a new unit as a replacement is highly unusual unless you returned it within 90 days after the original purchase. DTV will send you a new replacement unit under warranty but after 90 days you will only get a refurbed unit unless there are extraordinary circumstances (e.g., no refurbs in stock).

[andbye]

Got a refurb unit in June but it did not carry a mfg date so I assume it has the new HDMI card

[RunnerFL]

Was it in a retail box or a plain brown box? Getting a new unit as a replacement is highly unusual unless you returned it within 90 days after the original purchase. DTV will send you a new replacement unit under warranty but after 90 days you will only get a refurbed unit unless there are extraordinary circumstances (e.g., no refurbs in stock).


I initially had my first HR10 replaced 3 times, each replacement was a brand new unit and 2 of the 3 replacements were well after the 90 day mark.

[deli99]

I got a new one last week, through retention. It came in a retail box, not plain brown.

[LlamaLarry]

I am pretty sure that mine was a refurb as it had the words "Return" written on pen on the top. It also did NOT come with the HDMI or DVI/HDMI cables, but I did not need them. No manufacturer date so I am guessing one of the newer versions.

Is there a manufacturer date on the inside (on the case or on the drives) like on the SD Units?

[missparker10]

I just got a new one today.

[rjseh]

I got a refurbished one last week for what I thought was a bad modem. I didn't like that I got a used unit so I called and had them send out a new one, which was delivered by the technician on Saturday. They first wanted to confirm that I was keeping my NFL ST though because I guess that's how they were able to get it done.