Need help with update

[Mokequin]

Hi all, I have an interesting situation on my hands. I have an old series 2 (version 3.2) that I've had in storage for a couple of years. It has never been activated. What I want to do is update the software so I can use the TiVo Basic service for a few months until I activate it. After making a daily call I get a message that says "Failed to load series". I called Tivo on Monday and a very nice CSR lady told me it would be no problem to fix, unfortunately their 'system crashed' and I had to call back later. I called back today when I got home from work and the CSR told be I had to activate my tivo in order to receive the update regardless of what the CSR told me on Monday. Does anybody know if I can force the tivo to take the upgrade?
Thanks in advance.

[JamieP]

The only tivo's that included TiVoBasic service were DVD models from Toshiba and Pioneer, and these all originally shipped with TiVo software versions in the 5.x family. If your tivo is running 3.x, it must be a model that isn't eligible for TiVoBasic service and requires a subscription to function.

[Mokequin]

Thanks for the info.