Unrecognized Lifetime Subscription problem

[libshea]

TIVO says it can't verify the lifetime subscription that I purchased and have been using seamlessly for the last 18 months. They also state that since the unit has been modified, they can't help me. I have tried going through the initial set up process again, but that didn't work. Any suggestions? This is a Phillips Series I. Thanks.

[gastrof]

Ask them why they've been honoring the LIFETIME sub for the last year and a half, and ask THEM to explain what's changed.

Offer a trip to court, if that'll be more convenient for TiVo. :p

[aus1ander]

TIVO says it can't verify the lifetime subscription that I purchased and have been using seamlessly for the last 18 months. They also state that since the unit has been modified, they can't help me. I have tried going through the initial set up process again, but that didn't work. Any suggestions? This is a Phillips Series I. Thanks.

You might want to try sending a PM to TivoOpsMgr with your TSN and a description of the problem you are having. He will be able to investigate it internally.

[lessd]

TIVO says it can't verify the lifetime subscription that I purchased and have been using seamlessly for the last 18 months. They also state that since the unit has been modified, they can't help me. I have tried going through the initial set up process again, but that didn't work. Any suggestions? This is a Phillips Series I. Thanks.

Ask them for the history of that lifetime sub, when it was put on and what caused to be taken off that unit, a replacement TiVo could cause that if someone at TiVo gave to the new TiVo but took it off the incorrect TiVo (yours)