pollycharlie
05-30-2006, 01:28 AM
I take this as a sign that I shouldn't have Tivo.
I had lots of experience with Tivo with a friend. I stationed at his house 24/7 to watch Tivo. I thought it was a great invention.
So I tried to get my hands on Tivo. I got the deal from Tivo website where I pay for a year of subscription and get a refurbished 40-hour Tivo for free. Great deal.
So the Tivo arrives. I am all excited. But on the first night, my Tivo starts to restart itself every hour, even in the middle of my shows. Very disappointed, I contacted Tivo tech support for about 5 times. They tell me to do the usual things like checking power line, etc. But nothing helped.
So I payed $150 to get an exchange unit while the defected unit is being shipped back to Tivo.
The exchange unit came about 2 weeks after the request. A little late, but better than never, right? So I plugged everything, and plugged in power. 1 second, 5 seconds, 2 minutes, wait, nothing is happening! No light, no image on the screen. So I switched power cord, switched power outlet. Yet nothing comes on. So I had to call Tech support again. After about 3 calls, they told me:"Oh I am sorry. It seems like you have a defective unit. Would you like our exchange program?".
So 3 weeks later, I have 2 defective Tivo, more than $300 out of pocket, and no Tivo service at all. I knew these were refurbished units. But hey, does Tivo even do any sort of Quality Control before a box goes out its door? Or this deal they have is just a tatic to get rid of defective boxes that they are hoping to slip under radar? What the hell?
I decided I didn't want to pay another $150 to get a third exchange unit, so I would wait till the shipping labels to arrive (I am not paying shipping on two Tivo boxes because they didn't work). Labels took about 4 weeks.
Ok. 7 weeks later, I got the labels for returning the 2 defective Tivo. I shipped them back.
1 week later, the third Tivo in 2 months arrives. Alas, it turned on ok, and for a week, no glitch. I should relax now, right? NO!!!
Then 1 week later, my service is suspended (and of course when I am out of town so nothing got recorded). 2 phone calls later they found out it's something about my credit card information update. OK. Now can I sleep at night? NO!!
Just two minutes ago my Tivo restarted itself.
So let me sum up. 9 weeks after the first Tivo arrives, about 10 phone calls to Tivo, 3 Tivo boxes, and a total of 9 days of uninterrupted service later, I end up with a Tivo box that restarts itself when recording a show.
Like I said. This is the last straw. I am calling Tivo tomorrow to return everything. I had enough dealing with this. Tivo is nice and all, but hey it's not the only thing out there. I am just going to get a DVR from my cable company. I heard that it's free.
I had lots of experience with Tivo with a friend. I stationed at his house 24/7 to watch Tivo. I thought it was a great invention.
So I tried to get my hands on Tivo. I got the deal from Tivo website where I pay for a year of subscription and get a refurbished 40-hour Tivo for free. Great deal.
So the Tivo arrives. I am all excited. But on the first night, my Tivo starts to restart itself every hour, even in the middle of my shows. Very disappointed, I contacted Tivo tech support for about 5 times. They tell me to do the usual things like checking power line, etc. But nothing helped.
So I payed $150 to get an exchange unit while the defected unit is being shipped back to Tivo.
The exchange unit came about 2 weeks after the request. A little late, but better than never, right? So I plugged everything, and plugged in power. 1 second, 5 seconds, 2 minutes, wait, nothing is happening! No light, no image on the screen. So I switched power cord, switched power outlet. Yet nothing comes on. So I had to call Tech support again. After about 3 calls, they told me:"Oh I am sorry. It seems like you have a defective unit. Would you like our exchange program?".
So 3 weeks later, I have 2 defective Tivo, more than $300 out of pocket, and no Tivo service at all. I knew these were refurbished units. But hey, does Tivo even do any sort of Quality Control before a box goes out its door? Or this deal they have is just a tatic to get rid of defective boxes that they are hoping to slip under radar? What the hell?
I decided I didn't want to pay another $150 to get a third exchange unit, so I would wait till the shipping labels to arrive (I am not paying shipping on two Tivo boxes because they didn't work). Labels took about 4 weeks.
Ok. 7 weeks later, I got the labels for returning the 2 defective Tivo. I shipped them back.
1 week later, the third Tivo in 2 months arrives. Alas, it turned on ok, and for a week, no glitch. I should relax now, right? NO!!!
Then 1 week later, my service is suspended (and of course when I am out of town so nothing got recorded). 2 phone calls later they found out it's something about my credit card information update. OK. Now can I sleep at night? NO!!
Just two minutes ago my Tivo restarted itself.
So let me sum up. 9 weeks after the first Tivo arrives, about 10 phone calls to Tivo, 3 Tivo boxes, and a total of 9 days of uninterrupted service later, I end up with a Tivo box that restarts itself when recording a show.
Like I said. This is the last straw. I am calling Tivo tomorrow to return everything. I had enough dealing with this. Tivo is nice and all, but hey it's not the only thing out there. I am just going to get a DVR from my cable company. I heard that it's free.