HELP! Major problem!

[musiclover408]

I had a HR10-250 with a bad HDMI port and since I have the "insurance" program from DirecTV I had them send me a new one. My HR10 is upgraded with 2 drives. I had this problem with an HDMI port before and just swapped the hard drives (mine) with theirs and called in and had my old access card used on the new receiver. No problems. This time I am getting an error #51 when trying to access my recorded programs it says I can't record any new programs or watch any recorded programs and it is telling me to restart (which I've done many times) or call Directv for help. The only difference this time is that I've zippered these drives. Would that make a difference? I can't imagine why it would since I am just completely transferring both of my old drives into the new box. I don't know if I should call DirecTV because then I will have to eplain myself as to what I've done.

Someone please help!!
Thanks!!![/COLOR]

[litzdog911]

Any time you move hard drives from one Tivo to another Tivo (of the same brand/model), you must perform a "clear and delete everything" to reinitialize those hard drives to the new Tivo's motherboard. You should have had to do this the first time DirecTV replaced your HR10-250 also.