Daily Call Problem over Net

[smiffy]

I've not made a successful call (over the internet) since Sunday 2nd Apr at 07:11.

As far as I'm aware nothing has changed at my end. I did have a previous problem where the gateway was not correctly set, but I rectified that and made a successful calls since.

I've reboot my TiVo, and tried making the call manually via the TV and through the web interface too.

Error messages appear with both methods.

I get "Failed. Line unavailable" after the perparing to call and housekeeping messages.

Any suggestions please?

[healeydave]

Sounds like your Tivo is failing to get to the outside world. I would check the gateway setting.
The best way to make sure everything is in order would probably be to run the NIC Config utility again:

telnet {tivo ip address}

cd /sbin

./nic_config_tivo

check settings, make appropriate changes, 0 to exit and re-write settings.

If there was anything adrift, this script should re-write the settings and cure.

[smiffy]

I've re-run the config and reconfirmed the gateway address, and then rebooted the Tivo as advised.

However I'm still gettgin "Failed. Line unavailable"

from the telnet session I can ping 143.166.224.178 (dell's web address)

but can't resolve a ping to dell.com

Should I be able to resolve names from the Tivo?

Whats the address to which the Tivo should try and connect?

The Nic_config_tivo is set to:-

Current/New Configuration:
timing setting = optimal
mac address = 00:0B:AD:40:13:D8
ip address = 192.168.0.201
ip subnet mask = 255.255.255.0
ip gateway = 192.168.0.99
debug level = off
daily call = network


If I turn the debug on where will is be able to see the log file?

[kitschcamp]

IIRC, DNS lookups don't work on TiVo. You can ping IP addresses, but not names.

Which ISP are you using, btw?

[thebaldconvict]

erm, I'm thinking it's nothing wrong at your end mine last made it's daily call over the net on the 2nd April at 11:09.

rebooted an nothing, checked and Tivo can access the outside world so not me :(

[LJ]

Over the net updates working fine here (despite MaxDSL's best attempts to break it... :p )

[kitschcamp]

Same here, working fine.

Your ISP doesn't use a transparent proxy, does it? Or suddenly introduced one?

[thebaldconvict]

Just fixed it :) somebody had unpluged the phone cable... bit of a coincidence it died on the same day as the OP though.

Always thought it wierd that it needs the phoneline to update over the net

[Rob Nespor Bellis]

Always thought it wierd that it needs the phoneline to update over the net

It doesn't :rolleyes:

My TiVo ( and at a guess everybody else with a network card and connection to the Internet ) doesn't have a phoneline connected.

It's more likely that your TiVo is still getting its updates via dial-up if unplugging the phone stops them.

Rgds,

R.

[devicemanager]

Guys, I am having the same problem. What should the dial prefix be and any other for that matter to tell the tivo to use the internet via my cache card? Thanks...

[blindlemon]

Hi devicemanager - this is a UK forum, and as such we only have Series 1 machines with software version 2.5.5.

The ,#401 dial prefix doesn't work for any software < 3.0 AFAIK and so is no use to us at all, but I guess it might be useful for you.

[devicemanager]

Thanks man, I am using that prefix right now and not getting out. But I can not get the tivo to show up in my arp table on the router. I think it might be an ip issue, thanks for your help!

[smiffy]

IIRC, DNS lookups don't work on TiVo. You can ping IP addresses, but not names.

Which ISP are you using, btw?

Ok - I'd guessed as much.

My ISP is PlusNet


At the moment I've fixed the problem by pluging the phone line back in. Despite the NIC_Config being set to network - its making the call via the phone line!!! I'll try running the config again to swtich over to phone and then back to NIC.

[kitschcamp]

PlusNet works fine for me, and I believe Stuart is on them too. I guess that means it can't be that.

[LJ]

Despite the NIC_Config being set to network - its making the call via the phone line!!!Doesn't make sense! :p Have you checked rc.sysinit and rc.sysinit.author for duplicate entries and to see that all hacks are backgrounded?