TyroneShoes
04-08-2006, 01:18 PM
I didn't get a chance to ask if he was also convinced that Saddam was secreting WMDs, but hey, 19 CHANNELS!! Woohoo! :up: :up: :up: :up: :up:
When asked to list them he could eventually rattle off 8. Finally, "They added ESPN-2".
me: "That was the channel they added that helped me decide to unsubscribe from the HD Pak last fall" (he never gave me an opportunity to rant about TNT's ridiculous stretch).
him: "Well. there's HBO and Showtime".
me: "So, those are now part of the HD Pak?"
him: "Uh, no...but you subscribe to HBO, so you'd get that on channel...lets see..."
me: "70?" (He knows I subscribe, so now he's helping me find HBO-HD, as if I don't know what channel it is that I pay an extra 14 bucks a month for :rolleyes: )
him: "No, 500-something." (the concept of virtual channel mapping was apparently too much for him)
me: "OK, if I give you those, that's 10."
him: (long, uncomfortable pause) "There's all your locals."
me: "You're telling me the Phoenix locals are now included in the HD Pak? That would really be terrific. Sign me up right now."
him: (longer, more uncomfortable pause) "Well, they're not your locals, they're the locals from NY and LA."
me: "So if I subscribe to the HD Pak you'll guarantee that I get all the locals from NY and LA?"
That's where things broke down a little. He said to go to the DTV website (I did...complete waste of time) to get the complete listing. I told him to call me back and give me the complete list, and that if he can list ANY 19 HD channels that I can get simply by subscribing to the HD Pak, I'd subscribe and pay in advance for a year no matter what those channels might be. I'm not expecting to have to wait by the phone for that call.
Apparently when a CSR (at least this CSR) calls you to sell you the HD Pak, remarkably, he never has a list of the included channels directly in front of him. But he still swears it has 19 channels in it. Astonishing.
Now I wonder...does DTV do something to the ventilation in their call center that keeps oxygen from reaching their brains? Or are they expecting that enough of the folks they call have a similar mental capacity, and are counting on just picking the low-hanging fruit? Hell of a way to run a railroad.
When asked to list them he could eventually rattle off 8. Finally, "They added ESPN-2".
me: "That was the channel they added that helped me decide to unsubscribe from the HD Pak last fall" (he never gave me an opportunity to rant about TNT's ridiculous stretch).
him: "Well. there's HBO and Showtime".
me: "So, those are now part of the HD Pak?"
him: "Uh, no...but you subscribe to HBO, so you'd get that on channel...lets see..."
me: "70?" (He knows I subscribe, so now he's helping me find HBO-HD, as if I don't know what channel it is that I pay an extra 14 bucks a month for :rolleyes: )
him: "No, 500-something." (the concept of virtual channel mapping was apparently too much for him)
me: "OK, if I give you those, that's 10."
him: (long, uncomfortable pause) "There's all your locals."
me: "You're telling me the Phoenix locals are now included in the HD Pak? That would really be terrific. Sign me up right now."
him: (longer, more uncomfortable pause) "Well, they're not your locals, they're the locals from NY and LA."
me: "So if I subscribe to the HD Pak you'll guarantee that I get all the locals from NY and LA?"
That's where things broke down a little. He said to go to the DTV website (I did...complete waste of time) to get the complete listing. I told him to call me back and give me the complete list, and that if he can list ANY 19 HD channels that I can get simply by subscribing to the HD Pak, I'd subscribe and pay in advance for a year no matter what those channels might be. I'm not expecting to have to wait by the phone for that call.
Apparently when a CSR (at least this CSR) calls you to sell you the HD Pak, remarkably, he never has a list of the included channels directly in front of him. But he still swears it has 19 channels in it. Astonishing.
Now I wonder...does DTV do something to the ventilation in their call center that keeps oxygen from reaching their brains? Or are they expecting that enough of the folks they call have a similar mental capacity, and are counting on just picking the low-hanging fruit? Hell of a way to run a railroad.