Help - Cant "Start" Tivo Desktop 1.9.2 on 10.4.5

[jordanfrank@mac.]

I was working OK with previous Mac 10.4.4 But With 10.4.5 I cant make Tivo Desktop work any longer. I click the Start button on Tivo Desktop and it immediately flashes back to Start after a brief honeymoon when it says "Stop."

Any ideas?

[bedelman]

I was working OK with previous Mac 10.4.4 But With 10.4.5 I cant make Tivo Desktop work any longer. I click the Start button on Tivo Desktop and it immediately flashes back to Start after a brief honeymoon when it says "Stop."

Any ideas?
I just checked my machine that's running 10.4.5 and it's fine.

Have you tried repairing permissions with the Disk Utility?

I wonder if anything might be logged into the system logs about this.

[Dennis Wilkinson]

Working fine on my 10.4.5 box as well. Two things to check, both under the Console application (Applications->Utilities->Console). Open the Logs pane on the left (there's a "Logs" button in the toolbar for this) and look for one of two things: an entry for TiVoDesktop.log under /Library/Logs, or an entry for TiVoDesktop.crash.log under /Library/Logs/CrashReporter. Either of those might give you some additional information (or at least give you more data to post.)

I've seen this happen in the past (previous version, don't remember which one) where I had recently updated iTunes (or maybe it was iPhoto, it's been a while) and hadn't yet launched the updated application. I never really dug deeper into it when it occurred, but I suspect the updater did something to the backing database that prevented TiVo Desktop from seeing anything to share until the updated app had a chance to update the files itself.

If those logs don't exist, there's some debugging prefs you can turn on (from the command line) that might help, too.

[jordanfrank@mac.]

Thanks for the good ideas. Will need at least one more. I tried repairing permissions. Didnt fix it. Then I tried removing all things Tivo from my MAC and doing a clean install. Didnt fix it. As for logs, good idea. I dont see a Tivo...crash.log but I do see the following log message:

TiVoDesktop: can't launch TiVoDesktop!
TiVoDesktop: can't launch TiVoDesktop!

OH, one more thing: Why doesnt Tivo have a place to post bugs or problems?? Gack. :eek:

[jordanfrank@mac.]

One more note from the logs. Looks like a JVM library may need reinstalling, or a permission issue persists.

TiVoDesktop: can't launch TiVoDesktop!
JavaVM FATAL: Failed to load the jvm library.
[JavaAppLauncher Error] Error starting up VM.
TiVoDesktop: can't launch TiVoDesktop!

[Dennis Wilkinson]

There are official help forums on tivo.com (http://forums.tivo.com/), although there's a good amount of overlap (Bob, who responded first to your post, is an All-Star over there.)

Odd... it sounds like it's not finding the Java Virtual Machine at all. What version do you have installed? You can check by opening the Applications > Utilities > Terminal and entering the command:

java -version

TiVoDesktop looks for the JavaVM here:

/System/Library/Frameworks/JavaVM.framework/Versions/A/JavaVM

[fabravo]

I am having the same problem, although I have never gotten the desktop software to work with my Tivo.

There is nothing in the logs, Java seems to be loaded just fine.

I have a series 2 (new in January) running 7.2.1, OS X 10.4.5, TiVo Desktop v. 1.9.2, and the most recent iTunes and iPhoto. I have checked the Firewall and TiVo Desktop is turned so that it should allow connections, but yet my TiVo doesn't see my computer and when I add it manually, it says it can't find it.

It is set up wirelessly and I can both ping it and get to it via a browser.

The 'music' Publish my music button won't even light up to select. Would love for this to work, at least for photos.

Thanks for any help!

-frank

[Dennis Wilkinson]

I am having the same problem, although I have never gotten the desktop software to work with my Tivo.

Doesn't sound like the same problem, since it sounds like you can start the server, you just can't make your TiVo see it. Sounds a little like a network subnet issue, except for the failure to connect manually.

First, though, if you haven't already, I'd restart both the TiVo and the Mac.

The Mac and the TiVo need to be on the same subnet to see each other, normally (on the Mac side, that's a Bonjour limitation.) This means that the two machines need to have the same network mask and only differ where the mask is clear. Can you give a little more detail on your network configuration (IP addresses and networks masks for both the Mac and the TiVo.)

If you turn on "Include Bonjour" in Safari's Bookmark Preferences (either for the Bokomark Menu or Bookmark Bar), does Safari see the TiVo?

[gooeymac]

I ran into some issues when I tried to upgrade from 1.9.1 on Tiger to 1.9.3 + the LAME codec so that i could play AAC files. I was getting the error messages on the Tivo when it was trying to read the MP3 files - any of them.

Had to locate everything Tivo in spotlight, then reveal in Finder, then delete. Including the startup items, Application support, Pref pane and preferences.

When I verified everything was really gone and checked the Activity Monitor for any Tivo process still running. I re-installed 1.9.3. Restarted - and it worked fine, including reading AAC files.