Possible HR10-250 dying? SAT-C issues?!

[IOTP]

Well, I was flipping through the HD channels tonight, and I tuned to 75, 78, 79 and a couple of others. I was receiving the please call x721 for ordering information.

Now I know I have the HD package and YES, the bill is current and paid. I call the 800-531-5000 number. After getting disconnected 2 times, I finally reach the technical support. They now send me over to the HD tech support, where she verifies that I do indeed subscribe to HD packaged services.

After playing around and tested the satellite strengths all of my sats:

101 = 94%
119 = 91%
110 = 94%

She decided to do some playing around with the channels. After a while she wants me to swap sat 1 input and sat 2 input cables. So I do. I finally get a picture for about 30 seconds and it drops out. Appears channel 78 is on the 110 bird.

She "claims" its the HD10-250 having issues receiving from the 110 bird. I have reset the HD10-250 about 3 times (just rebooting through the menus). I get a quick picture again, and then nothing. I tried to get the 78 channel and now I get not available. She states she has seen it where certain sats just stop receiving signals correctly.

I have the PHASE III dish, and TERK MS58 switch and OTA locals via diplexer. All working ok until tonight as far as I can see.

So the CSR states, we'll send a "new" HR10-250 unit out for $14.95 with a new 2 year committment, today is 3/1 so leasing now in effect.

Question for all reading this post, my current HR10-250 has (2) 250GB drives (I upgraded it), can I move the (2) 250 GB drives to the new unit and swap the drives and have my current programming into the newly received HR10-250?

I cannot see why this would NOT work, anyone have any thoughts?

If there are any other ideas, please let me know.

Thanks..

[vader14]

try bypassing the multiswitch and hooking up from the sat to the box. I recently had a bad multiswitch, a terk, and i was not getting good signals on the 119 and 110. when i hooked up 2 lines directly from the sat to the box i was getting good signals on all 3 sats.

[IOTP]

Well crap, the hard thing is that I cannot determine which two lines go there. I have 7 of 8 active tuners. I guess I can easily see which on has the diplexed signal, then I can do a possible process of elimination to see the second input.

I'll let you know my findings.