Poll: for those of us receiving the non-rebate "No strings" DVRs from DirecTV

[DesignDawg]

Hey guys,

Since there's a sizeable number of us here who have cashed in on the totally free DVR offer from this thread (http://www.tivocommunity.com/tivo-vb/showthread.php?t=281793) and others, I wanted to make a poll to see if we can keep track of what/how everyone's getting. So, if/when you get yours, please come back and "vote" the appropriate answer.

Thanks,

Ricky

P.S. I KNOW the offer specifically states it's a 40 GB model, which means NOT an R10, but someone in the above thread has already received an R10 from this offer. --So since there are R10s being delivered already, and knowing the lack of organization DTV exhibits sometimes, I see a real possibility that there will be R15s delivered as well, despite the offer specifically stating it is a DVR "with TiVo technology...

[beartrap]

How about adding a category for those that want to take advantage of the offer, but aren't able to get through the online order process? I.e., get the dreaded "We are sorry, but there was a system error. Please try again later" message.

[mgmrick]

Same thing here.......system error

[rlmalmberg]

System error here also.

[mgmrick]

Still system error here. Talked to dtv all the way up to retention. They do not know what the problem is. They wanted to send me a free dvr and be done with it. Told them I do not want that dvr at any price (their new DVR). With that in mind nothing that they can do for me.

Rick

[curbside]

I called yesterday and the CSR told me I could only order it using the link in the email and not on the phone. <shrug>

[Finnstang]

I am supposed to be getting mine tomorrow via Fedex delivered to my house. I called D* this AM and talked to the Sales Support team, and got my tracking number from them and verified it through Fedex that it was being shipped to my address. I also verified from the Sales Support team that it can't be the R15 (since it does not have TiVo) or the R10 (because it is a 40 GB). The Sales Support guy said that it could be any of the others though including a Series 1 DTiVo.

[Mumbo Jumbo]

I got mine by FedEx last Saturday. It has Tivo, it is an R10 80GB unit. It is not -I repeat, not- a 40GB unit.

[MikeF]

I just called the local Ironwood Communications and was told they had me down for an R15 to be delivered and installed on Thursday. I told them if it was an R15 then I'm going to cancel the order as I won't accept it since this offer specifically states its a refurbished DVR with TiVo technology. He was floored and said he'd never heard of such a thing and they were specifically told by DTV to only send out R15's for all new DVR installs unless this is an equipment malfunction. I gave him information about the offer and he looked it up and said he's got to call DTV now to find out what is going on. He did mention he had an SDDVR80 in the back he'd try to get to me, but wasn't sure he could do it since its for an equipment replacement and doesn't have an access card... Waiting to hear back from him later today after he talks to DTV and whoever else he as to talk to.

BTW: If you call your local installer, being nice to them goes a long way (rather than jumping down their throats). I could tell this guy had no idea what was going on with this offer, so I gave him copies of the email and showed him how to use the DVR4ME code on the website. He was amazed at the offer and how specific it was about at 35 hour DTivo unit. He claims he hasn't seen one of those in a good year.

[DesignDawg]

Looks like someone has gotten an R15 from this deal already. Someone has already voted "R15, delivered by installer". Honestly, I hope I get an R15. If they come with an R10, I'm going to ask if they'll swap for the R15. The R15 is, at the moment, a total POS. But not by design. It's buggy as anything, but once the bugs are worked out, it's gonna be a really nice piece of equipment, plus, it's where DTV is going. I've never been a fan of the TiVo interface, and now that I have an R15 in the living room, I'd like to get the same thing in both rooms. As it is, we watch very little TV in the bedroom, so reliability isn't that huge an issue.
I know most of you guys won't understand my reasoning here. That's OK. I cuss and hate that R15 every day, and here I am wishing for another. :)
But if I DO get a DTiVo, like the deal says, I'll gladly install it in the bedroom, as I only have a DVR39 in there right now. The R10 would be a step up for me (not being interested in hacking it and all...

Ricky

[RussellF]

How can I find the link to get in on this deal?

[scalo]

www.directv.com/DTVAPP/hw/Of...OMO_CODE=DVR4ME (http://www.directv.com/DTVAPP/hw/Of...OMO_CODE=DVR4ME )

[RussellF]

Thanks -

what if I do not want it delivered by an installer? I can handle it through the mail.

Do I have to call?

[Rkkeller]

When I tried that link I got: "The page that you were directed to could not be located. We're constantly updating our website to make it as informative as possible, so here are some links to help you find what you were looking for:"

[MikeF]

www.directv.com/DTVAPP/hw/Of...OMO_CODE=DVR4ME (http://www.directv.com/DTVAPP/hw/Of...OMO_CODE=DVR4ME )
That link is incorrect... The forums do not show the entire link so you can't highlight it and copy/paste. Here is the correct link:

http://www.directv.com/DTVAPP/hw/OfferDetail.dsp?OHO_ATTR_PROMO_CODE=DVR4ME (It looks the same but its not the same link)l

Or just login to your account and then click on the add or replace receiver link on the page (middle bottom). Then put in the code DVR4ME and you will get the same offer.

Good luck.

As for getting it via FedEx or via the installer I think it has to do with how you answer the question on whether this is a replacement reciever or you are moving a receiver. I need a new multiswitch so I put its moving the receiver and now mine is coming via an installer. I'm guessing others put they are replacing a receiver so they get it FedEx (but thats just a guess). The other I guess is it may depend on where you live and the installer in your area and how they prefer to do these...

[RussellF]

I ordered online, then called. They say someone has to come and install it.

They won't ship it.

Go figure - I am only replacing an old reciever. But great deal!

[tonyp126]

I ordered online, then called. They say someone has to come and install it.

They won't ship it.

Go figure - I am only replacing an old reciever. But great deal!

I ordered mine last week and it was delivered yesterday via FedEx. I did the install and activation myself and then canceled the required installation. I too was just replacing a non-DVR unit.

[RussellF]

Thanks for the info.

If mine comes via Fed Ex I will do the same.

[mgmrick]

Still system error here. I tried talking to dtv..all the way up to the retention dept. No luck they can not order thru this offer. Last night I sent out email to dtv and got email back

Thanks for writing. I'm sorry that you had problems getting into the web site. I have confirmed that the site is now available and you should be able to successfully access it.

Please use this link http://pull.xmr3.com/cgi-bin/pull/DocPull/44376-EB4B/65495073/www_directv_com-DTVAPP-hw-OfferDetail_dsp~OHO_ATTR_PROMO_CODE=DVR4ME.html to access your special offer.

Still not working

Thanks
Rick

[DesignDawg]

Well, it was the LEAST LIKELY thing, I thought... But mine came today, shipped directly to me. And it is in fact a 40GB Series2. Just like the offer said. To be exact, its a Hughes DVR40. Kinda sucks. I was hoping for an R10 or an R15. Anyone want to trade an R15 for a Series2? ;)

Ricky

[DesignDawg]

I should also add that mine was delivered DESPITE having been told specifically in the ordering process that the installer would be bringing it. Maybe I should let the installer come and see if he brings one with him? :)

Ricky

[renov]

Got mine. It's a Hughes SD-DVR40 shipped via FedEx.

[jim tressler]

no love here.. get all the way to the end and then get the system error

[newbie101]

When I checked my order at DTV.com shipping status says: "NOT APPLICABLE"...I guess , mine will be delivered by installer. may I ask? is the installaton free ?

[DesignDawg]

When I checked my order at DTV.com shipping status says: "NOT APPLICABLE"...I guess , mine will be delivered by installer. may I ask? is the installaton free ?

Don't assume that means yours will be brought by an installer. Mine also says (right now) "Not applicable" under shipping, yet mine arrived this afternoon via FedEx.

Ricky

[newbie101]

Thanks for making it clear DesignDawg, I just saw your post on the other thread...I hope you are right.

[good.deals]

Hi everyone! Anyone know how long this offer will be valid? Or long it has been available so far?

Also, I know that a DVR will take a dual tuner on my dish but what if I already have 3 tuners on my dish for my HR10? Can you have 5 tuners on one dish? What happens if I get two dvr's in my home on two tv's PLUS the current HR10-250 I already have on my main tv? Two dishes? Do I need to pay extra?

I cant imagine six BLACK coax lines running down the side of my GREY house.

Thanks!
-Nathan

[MikeF]

Hi everyone! Anyone know how long this offer will be valid? Or long it has been available so far?
I don't recall their being an expiration on this deal (if there was it was Feb 28th), and says while supplies last (so they could pull it at anytime with that). The emails first came out last Thursday (look under the freebie thread around post 50 and you will see the first reports of the email and post 58 is the one with the email quoted in the thread. Sorry too lazy to put a link in here right now :-)).
Also, I know that a DVR will take a dual tuner on my dish but what if I already have 3 tuners on my dish for my HR10? Can you have 5 tuners on one dish? What happens if I get two dvr's in my home on two tv's PLUS the current HR10-250 I already have on my main tv? Two dishes? Do I need to pay extra?
For more than 2 tuners you have to have a multiswitch, and then the size of the multiswitch will depend on how many outputs you want / need. I currently have 2 DirecTiVos (4 tuners) so I have a 3x4 multiswictch (2 sat input lines and 1 OTA antenna input, and then 4 output lines to the receivers). Part of this deal is a free basic install. I've confirmed that they will be replacing my multiswitch to handle 8 lines out (I'll need 6 lines for the 3 DTiVos I'll have and have expansion for a 4th if I ever decide to do that). All of this is with a single dish that has a dual LNB feedhorn.

As for paying extra, you will have to pay $4.99/mo for each receiver (not each tuner) over your first receiver for the mirroring fee, and then you have to pay a $5.99 per month DVR fee on the first DVR (there is only one DVR fee per account)
I cant imagine six BLACK coax lines running down the side of my GREY house.Probably just 4 at most if you have dual/triple arm dish (5 if you have a OTA wire also). For me, only 2 wires (I use a diplexor to put my OTA line onto one of the sat lines).

[Finnstang]

Got mine. It's a Hughes SD-DVR40 shipped via FedEx.
Ditto.

[grein002]

Well, it was the LEAST LIKELY thing, I thought... But mine came today, shipped directly to me. And it is in fact a 40GB Series2. Just like the offer said. To be exact, its a Hughes DVR40. Kinda sucks. I was hoping for an R10 or an R15. Anyone want to trade an R15 for a Series2? ;)

Ricky


I sent you a PM...

-Scott

[morgantown]

Originally Posted by renov
Got mine. It's a Hughes SD-DVR40 shipped via FedEx.

Ditto.

[Mr2sday]

Anyone think they are trying to make sure everyone has one of these things before they up the prices?

I just ordered one anyway. No rebate to get one for $16, sure.

[morgantown]

Since the DVR service fee is increasing to $5.99 for everyone on 3/1, I doubt it has much to do with the extra $1 of DVR revenue (if that is what you meant). More like unloading "out of date" equipment in the hopes of getting an additional mirroring/leasing fees, versus taking up space in storage or trash.

[McTivo]

Ditto.

Ditto. Ditto. Hugues DVR40-R shipped to me via FedEx.

[scalo]

Has anyone who received their DVR via fedex also had the installer show up? and if so did the installer have another DVR with them? I called D* and got my tracking number for Fedex and was also told that an installer was coming out Saturday with another DVR. If you call to get your tracking number and they say they don't know what you are talking about let them know it is for the DVR Blowout Sale and they will find your tracking number.

[scalo]

I have a feeling that those of you that had your DVR4ME DVR's delivered by the installer (R-10 and R-15) are going to be receiving your other (40GB) one via fedex and then what is going to happen? are you going to be charged full price for the one you got from the installer or can you use the $100 rebate or what?

[jim tressler]

still doesnt work for me.. so I called directv - customer retention was no help, so I called the sales # - I got the rep to find the deal, but she could not put the order through.. so she transferred me to the group that could.. that fool says there is no such deal and I would have to pay $99 for the dvr, $99 for install and $15 for s/h.. wtf???? I was speechless.. lol

[scalo]

Maybe all CSR's should have to read the forums here in order to stay up to speed with us

[Goattee]

I ordered online yesterday-- thanks to this forum for cluing me in to the promotion.

My experience: Firefox would not complete the credit card transaction. IE did-- with reasonable response time.

Today I called the (888) number specified in my emailed order confirmation. They supplied a tracking number. The FedEx site does not yet recognize the tracking number. So I don't know what box I will be receiving.

I checked the box specifying "relocating a receiver" even though I don't think I will need that assistance. I do, however, need additional lines to accommodate the two additional tuners.

The rep tells me that the order already specifies that the installer should provide a multiswitch.

I'll keep you all updated. (Install is scheduled for Feb 11th AM.)

[llowrey]

I put in my order yesterday as well, but I had no problems completing the transaction using firefox.

My install was originally scheduled for the 7th but I got a call today from the installer asking if I wanted to move the install to tomorrow. So, I'm now set for install tomorrow afternoon (Thu). The person I spoke with had no idea what equipment I would be getting.

At some point in the process I saw something that said installs would be at least one week out because of inventory logistics. That makes sense if the are trying to deplete a certain stockpile of dtivos. So, given my install is now tomorrow... I wonder what I'll get!

[DesignDawg]

I just called to cancel my install (since I've already gotten/done it), and they were completely dumbfounded. They have no idea what's going on. Weird.

Ricky

[Finnstang]

I put in my order yesterday as well, but I had no problems completing the transaction using firefox.

My install was originally scheduled for the 7th but I got a call today from the installer asking if I wanted to move the install to tomorrow. So, I'm now set for install tomorrow afternoon (Thu). The person I spoke with had no idea what equipment I would be getting.

At some point in the process I saw something that said installs would be at least one week out because of inventory logistics. That makes sense if the are trying to deplete a certain stockpile of dtivos. So, given my install is now tomorrow... I wonder what I'll get!
Maybe nothing if D* is drop shipping the receiver to you and not having the installer bring one. If the installer doesn't know what you are getting, this seems to be the case. Have you called D* to see if they can tell you if it was shipped directly to you? If not, call and tell them you ordered one online from the TiVo Blowout sale.

[scalo]

I have a feeling that they were all shipped directly to the customer. I also have a feeling that D* and the installers are not talking to each other and the installer thinks they are supplying the D*Tivo

[Finnstang]

I have a feeling that they were all shipped directly to the customer. I also have a feeling that D* and the installers are not talking to each other and the installer thinks they are supplying the D*Tivo
That could be since they are obviously not mentioning the sale or how it works to the CSR's.

[llowrey]

Maybe nothing if D* is drop shipping the receiver to you and not having the installer bring one. If the installer doesn't know what you are getting, this seems to be the case. Have you called D* to see if they can tell you if it was shipped directly to you? If not, call and tell them you ordered one online from the TiVo Blowout sale.

Ha, this is going to be interesting. I called and got my tracking number. The FedEx site lists the ship date as today (Feb 1) and the estimated delivery date as Friday (Feb 3). The installer is going to show up tomorrow afternoon (Feb 2).

Fortunately, I work from home and can play this game. If I had to ditch work for this I would probably be more than a bit annoyed.

[wmacson]

Ha, this is going to be interesting. I called and got my tracking number. The FedEx site lists the ship date as today (Feb 1) and the estimated delivery date as Friday (Feb 3). The installer is going to show up tomorrow afternoon (Feb 2).

Fortunately, I work from home and can play this game. If I had to ditch work for this I would probably be more than a bit annoyed.

When did you order yours?

[llowrey]

When did you order yours?

Tuesday, Jan 31 ~5pm CT. On-line.

[Goattee]

Poof! Since my last post, the shipping details have emerged. Scheduled delivery is Feb 7 for my Feb 11 install.

[andbye]

Posting again because I got still a different status. Online status changes from day to day -- first said "shipped"; later said nothing, never said "not applicable" Later said shipped again. Always showed Friday install date. Called local Irondwood installer. He says he has invoice to bring me a DVR on Friday and it will be an R15 because that is the only model he has in stock. Called the status number at D* again saying I wanted what was offered (not R10 or R15) and told them the installer had only R15s Finally he said he would Fedex one to me that was an older model TiVo but might be an R10. Here is what is different -- he said it would come in one of those prepaid return boxes and I should send back the receiver I am replacing. That is okay if it results in getting a dtivo. What is the phone number that provided the tracking number?

[llowrey]

What is the phone number that provided the tracking number?
1-888-355-7530

[Finnstang]

Posting again because I got still a different status. Online status changes from day to day -- first said "shipped"; later said nothing, never said "not applicable" Later said shipped again. Always showed Friday install date. Called local Irondwood installer. He says he has invoice to bring me a DVR on Friday and it will be an R15 because that is the only model he has in stock. Called the status number at D* again saying I wanted what was offered (not R10 or R15) and told them the installer had only R15s Finally he said he would Fedex one to me that was an older model TiVo but might be an R10. Here is what is different -- he said it would come in one of those prepaid return boxes and I should send back the receiver I am replacing. That is okay if it results in getting a dtivo. What is the phone number that provided the tracking number?
I called the Sales Support # listed on the Order details screen at the top.

Edit:
1-888-355-7530
Yep that's the one.

[mrpope]

i would like to be clear on this, all we have to do is sign up, pay the 16 bucks and we get another tivo unit? the fine print says we have to activate the dvr service. if we already have on our account can we just order it and shelve it for a back up?
thanks

[Finnstang]

i would like to be clear on this, all we have to do is sign up, pay the 16 bucks and we get another tivo unit? the fine print says we have to activate the dvr service. if we already have on our account can we just order it and shelve it for a back up?
thanks
To be safe, you might want to activate it and deactivate it the next day, but other than that possibility, you are correct.

[huhwha]

Got my Hughes SD-DVR40 shipped via FedEx yesterday. Installer due tomorrow. I woulda canned him, but I need another coax to the bedroom - only a receiver up there now.

I fired it up and, of course, only got Sat1 input, but seems to work fine. I'll have him run the cable and activate it and life should be good.

[wmacson]

Tuesday, Jan 31 ~5pm CT. On-line.

Thanks. I ordered mine about 2 hours before you then and mine still doesn't show up in FedEx tracking as having shipped. Weird.

[JohnTivo]

Did anyone read the terms and conditions listed on the offer page? No where does it say that your committment to Directv will be extended for an additional two years. Maybe I missed it somewhere else on the page...

[Goattee]

Did anyone read the terms and conditions listed on the offer page? No where does it say that your committment to Directv will be extended for an additional two years.

It is better than that. The Terms and Conditions say:


You are not obligated to continue your subscription to DIRECTV programming for any specific duration.

[The Flush]

Hughes SD-DVR40 received today by FedEx. Thankfully no R10 or R15. I'll let the installer show up as planned on Saturday just for the new multiswitch and 75 feet of RG6. I'll go ahead and hook it up with one tuner tonight. Also received 2 Netgear FA120s and and 2 100 ft Cat5 cables today. Hope to get this DVR40 and my DSR708 Zippered this weekend as well. Thank God someone kept outbidding me on Ebay for the Weaknees DSR7000s I was bidding on. Whoever it was just saved me at least $50 (after buying remote).

[Goattee]

Hope to get this DVR40 and my DSR708 Zippered this weekend as well.

:confused: What does "zippered" mean?

[bengalfreak]

:confused: What does "zippered" mean?


Check out this thread in the underground. You gotta get it.

The Zipper (http://www.tivocommunity.com/tivo-vb/showthread.php?t=265929)

[john-duncan-yoyo]

A Hughes SD-40-R just arrived. It came complete with a manual for a DTV HD receiver.

[kenr]

i would like to be clear on this, all we have to do is sign up, pay the 16 bucks and we get another tivo unit? the fine print says we have to activate the dvr service. if we already have on our account can we just order it and shelve it for a back up?
thanksThe terms and conditions states the receiver should be activated to avoid a $150 charge, but nothing states you can't deactivate it immediately. It also says you "may" get a $150 charge.

The exact words are: FAILURE TO ACTIVATE THE DIRECTV SYSTEM WITHIN 30 DAYS OF PURCHASE MAY RESULT IN A CHARGE OF $150 PER DIRECTV RECEIVER NOT ACTIVATED

The capitalization is theirs and is the only sentence capitalized.

[andbye]

After the confirmation and status shows up; does any reference to the order appear on your online account statement under "actions since last payment" ?

[B A Doe]

I attempted to get a tracking number from DirecTV yesterday after the status screen showed my unit as being "shipped". I was told that there was not a tracking number since a unit would not be directly shipped to me, but rather the installer would bring it on Saturday. I contacted the installer and was told the same information, in fact I was told it would be a new unit, not refurbished.

Today when I came home from work I had a "refurbished" Philips DSR704 waiting for me. I am still going to have the installer come out on Saturday since I do need to have the second line installed in the bedroom, but it will be interesting to see if he still tries to deliver a new unit.

[kenr]

After the confirmation and status shows up; does any reference to the order appear on your online account statement under "actions since last payment" ?
Not sure where that is on the website, but if you're referring to "View Activity Since Last Bill" it does not show up their. It does show up at http://www.directv.com/status

[SecureTalk]

Apparently there are strings.

Your monthly DVR rate increases from $4.99 to $5.99 a month. This is noted in the order confirmation e-mail sent by DirecTV. I checked my account and indeed it did go up.



---e-mail snippet----
By placing this order you agree to the following terms and conditions:

Offer for existing residential customers only with accounts in good standing, as determined by DIRECTV in its sole discretion.

Applicable taxes not included in system price.

Within 30 days of equipment purchase you agree to activate the DIRECTV DVR service ($5.99/mo.). In certain markets, programming and pricing may vary.

Limited time offer expires 2/28/2006 or while supplies last.

DIRECTV DVR service fee is $5.99/mo. and covers every DVR in your home. The DVR service fee is waived for customers subscribing to TOTAL CHOICE PREMIER programming.

[DesignDawg]

Apparently there are strings.

Your monthly DVR rate increases from $4.99 to $5.99 a month. This is noted in the order confirmation e-mail sent by DirecTV. I checked my account and indeed it did go up.

Everyone's fee is going up to 5.99 March 1 anyway.

Ricky

[SecureTalk]

Everyone's fee is going up to 5.99 March 1 anyway.

Ricky

Yup, thats what I just learned. I thought only new customers, after a certain date, paid the higher fees. So I don't fee so bad now.

[willardcpa]

....So I don't fee so bad now."Freudian slip"? :cool:

[SteelersFan]

Got mine tonight! Shipped and left on my doorstep. Just as promised - Hughes SD-DVR40 Series 2, 35 hr unit! I'm so happy! I hooked it up and had it activated. Make sure you ask about not having to sign up for 2 more years. I did and was told all activations require it. When I challenged the CSR and told him that this deal was not supposed to have the commitment he said he would transfer me to a supervisor. Well, I conveniently :rolleyes: got cut off. I will let this go since it really only extends me by 3 months. Oh well. :down:

I have the installation set up for 2/10 (I'll keep the appointment so that I can get the second line run). It even called out over my Vonage line on the first try. (My other boxes are having trouble)
My FA120 comes tomorrow and then it's Zipper Time!

[TivoFamily]

I got mine today via Fedex, a Hughes SD-DVR40 Series 2. I have 2 other Series 1 DTivos. I've been off forum for awhile. I'll have to catch up on what I've missed - especially this zipper option. BTW my install is set for Saturday. I'm going to get one of my old units moved to my basement.

[everklier]

i ordered on 1/27. i got a rca dvr40 delivered yesterday. on dtv website, shipping status says not applicable. my install is not scheduled until 2/9. will the installer bring another dvr with him? also i tried the link again, and i am up to the credit card page. im gonna order again and see what happens.

[everklier]

oh well.

We're glad to know you like your DIRECTV® DVR service! However, since you've taken advantage of this offer within the past 365 days, you're not eligible right now. But you can order additional DIRECTV® DVRs for only $99 each and standard receivers for only $49 each. Standard professional installation is included.

[barracuda3443]

:mad:

I've tried two personal credit cards, a company credit card, IE, & Firefox & all I get is "system error" I guess I can't have one :( :down:

[bubi73]

Longtime lurker, first time poster (Whuaaa)

Just got off the horn with D* CSR and they are truly clueless about this promotion. Asked for my tracking nbr and after long searching in his sytem, he finally found the "memo" about this promo and read it to me word by word to familiarize himself with it. One of the things that struck him as odd was the fact that D* is shipping these units instead of the installer delivering them. He mentioned that this would lead to a lot of people getting two units instead of one (One shipped and one delivered by the installer) because wasn't sure how the installer would know if somebody already got one. Also, when I asked about the models that were shipped, he insisted that it doesn't necessarily have to be a reconditioned unit, the memo stated, based on availability D* would also ship out new units (couldn't get any clearer though if that meant brandnew DTivos or DirectDVRs)

Got my tracking # and it will be delivered tomorrow.

[morgantown]

:mad:

I've tried two personal credit cards, a company credit card, IE, & Firefox & all I get is "system error" I guess I can't have one :( :down:

Keep trying barracuda. The post directly below yours does show at least one CSR has gotten it figured out. Call 'em.

[AlexG]

Just called D* and had the same "an installer will bring it out to you" line but did have the tracking number so I asked for that to check the status of my order. It should come in tomorrow. Hopefully it is one of the 40gb tivos as I have two other hacked s2 tivos in use. I didn't bother to ask the csr some more questions to confuse her as I basically just wanted the tracking number. :)

[beartrap]

Keep trying barracuda. The post directly below yours does show at least one CSR has gotten it figured out. Call 'em.

I don't think it matters if ALL of the CSRs have gotten it figured out. My experience has been that a CSR cannot help with the "system error" message, and if you talk to a CSR (even one who knows about the offer AND the online ordering problem), you will be told that this is an online-only offer and the CSR is powerless to assist.

[tortio]

Very strange. I called to get my tracking order number. The CSR said, "There is no tracking number; it simply just says 'backordered' for this order. I'm sorry."

I'll be crushed if I don't get one! I hope it's just an inexperienced CSR!

[tortio]

Very strange. I called to get my tracking order number. The CSR said, "There is no tracking number; it simply just says 'backordered' for this order. I'm sorry."

I'll be crushed if I don't get one! I hope it's just an inexperienced CSR!

I called back and talked with someone else. The installer is going to bring it. I got their contact info, called them up and finally got to someone who might be able to help me obtain the series II. The person thought might have some of the series II still around, but wasn't sure. She put on the work order that "customer prefers older series II dtv receiver."

I guess it is out of my hands now. We'll see what happens.

Thanks!

[llowrey]

Ha, this is going to be interesting. I called and got my tracking number. The FedEx site lists the ship date as today (Feb 1) and the estimated delivery date as Friday (Feb 3). The installer is going to show up tomorrow afternoon (Feb 2).

Fortunately, I work from home and can play this game. If I had to ditch work for this I would probably be more than a bit annoyed.

I spoke to the installer this morning. His work order showed he was supposed to bring and install a new unit. All he has are R15s - no thanks!. I called D* and to my surprise the CSR knew all about this special and confirmed that FedEx is to deliver the unit tomorrow and that the work order did in fact say that the installer is to bring a new unit. He suggested that I wait until after I receive the unit via FexEx and have the installer only install it and a multi-switch. He also confirmed that I was not billed for anything other than the tivo (just the $16.18).

So, it sounds like this special deal wasn't very well thought out.

[farleyruskz]

So it sounds obvious that not only are we getting the TiVo DVR's via FedEx, but that the installers are also being instructed to provide a DVR (likely the R15 if that's all they have).

So I'm curous what will happen if I install and activate my TiVo when it arrives, and then allow the installer to install and activate the R15 when he comes. Doesn't sound like we're being billed for anything more than the shipping cost of the TiVo, so I don't see why I can't get a new TiVo, R15, and multiswitch out of this deal for only 15 bucks.

[beanpoppa]

Received a refurbished SD-DVR40 via FedEx yesterday. Complete with a Tivo peanut remote- not the D* Blue universal that I was expecting. Cool!

I never did schedule an installer.

Also- my shipping status originally showed up as "Shipped" but then changed to "Not Applicable"

[Tonedeaf]

Those of you that called to get a tracking number, how long after you ordered did you call to request one? I ordered last night and I am guessing they probably wouldn't have one for me yet. Just want to see what the time frame you all used.

Thanks.

[MikeF]

The installer just left my house and I have a refurbished SDDVR80 that he brought (he said they didn't have in 40GB versions and asked if this would be ok :D ). This one didn't have an access card, but I told him that was fine if we can use the card out of the Series 1 I was unplugging. No problem, he called DTV and did it as a box replacement so the card swap was no problem. He upgraded my multiswitch and grounded my dish (it was never grounded when the original installer did things here).

Then about 5 mins after the installer pulled out of he driveway, the Fedex guy shows up with the SDDVR80 that I bought from ValueElectronics (I knew that was coming), AND an SDDVR40 from DirecTV! DTV was adamant with me on the phone the other day that they were not shipping me a receiver for this deal and that the installer was bringing it.

So now the question is, should I sit on the SDDVR40 for a week before activating it (to make sure some charge doesn't come back on me for this), or just go ahead and set it up and activate it? I had only planned on doing two Series 2 units, but now I'll probably run all 3 (let the kids use the 40GB one) so DTV will be making more off of me with another mirror fee.

[Tonedeaf]

MIkeF, that is awesome. :)
3 Tivo's in one day.

This is turning into a great deal for a lot of people. :)

[DavidO]

Those of you that called to get a tracking number, how long after you ordered did you call to request one? I ordered last night and I am guessing they probably wouldn't have one for me yet. Just want to see what the time frame you all used.

Thanks.

I ordered mine last Friday. I think I saw that it shipped on Monday. I called on Tuesday morning and got the FedEx tracking number and a confirmation that a multiswitch is part of the deal. My unit should arrive soon.

[Markman07]

I ordered my last Friday. It arrived today via Fed Ex. The status has said Non Applicable since day 1. I received the Hughes SD-40-R.

Anyone know if I should activate it before I try to Zipper it?

[joedoc]

Has anyone else had as much of a problem getting this to work on their website as I have. I must hve submitted this damn thing 200 times, and I get the "system error" message every single time. Doesn't matter what browser or OS I use, inside or outside my firewalls. I've been on the phone with various CSRs over the last week, but I cannot get this to work.

I'm supposed to get a call tonight from a supervisory CSR, but this is inexplicable. Most of you seem to have been able to order this first time in, but I've been doing it over and over, and it NEVER works.

Any insight from anyone here?

[Finnstang]

I ordered my last Friday. It arrived today via Fed Ex. The status has said Non Applicable since day 1. I received the Hughes SD-40-R.

Anyone know if I should activate it before I try to Zipper it?
Doesn't matter. I would suggest you make a backup of the original drive though if you are going to use the original drive for the zipper.

[SteelersFan]

I ordered my last Friday. It arrived today via Fed Ex. The status has said Non Applicable since day 1. I received the Hughes SD-40-R.

Anyone know if I should activate it before I try to Zipper it?
If it only has ver 3.1, then yes I think you will need to activate it and let it download 6.2 before you can run The Zipper. That is what I am having to do.

[Finnstang]

Has anyone else had as much of a problem getting this to work on their website as I have. I must hve submitted this damn thing 200 times, and I get the "system error" message every single time. Doesn't matter what browser or OS I use, inside or outside my firewalls. I've been on the phone with various CSRs over the last week, but I cannot get this to work.

I'm supposed to get a call tonight from a supervisory CSR, but this is inexplicable. Most of you seem to have been able to order this first time in, but I've been doing it over and over, and it NEVER works.

Any insight from anyone here?
/D* CSR
Try unplugging your computer for 5 minutes and then plugging it back it.

:D Sorry no real help here.

[Finnstang]

If it only has ver 3.1, then yes I think you will need to activate it and let it download 6.2 before you can run The Zipper. That is what I am having to do.
Or you can order a 6.2 image from PTV. Or if you have another DTiVo running 6.2, make a backup of that one and restore it to the new one.

[Wolffpack]

I'm in the same boat. Can't get DTV's web site to take an order.

[seedcar]

A Hughes SD-40-R just arrived. It came complete with a manual for a DTV HD receiver.

Same here. When I opened the box and saw the manual I thought I had scored big time :D

[Markman07]

So basically I can save myself some time and take the chance that if I screw up the image that I could then fork over $20 for instant cake! :-) instead of backing it up first! Decisions , Decisions!

Mine does have 3.1 on it so I guess I will have to activate it first to get the update downloaded.

[jetman]

Installer brought a R15 yesterday. I got a Hughes SD-DVR40 via FedX ground today.
The installer activated the R15 yesterday. I hate it! I plan to activate the Hughes, and deactivate the R15. If Direct TV wants it back they can have it at their expense.

The reason I did this deal was to replace an exisiting series one Hughes that I have had for several years. I have also have a Hughes series two, and a HD Hughes. :confused:

[LeVich34]

Got my refurb'd RCA DVR40 via FedEx yesterday. I need to cancel my install now, since I just plugged it in last night.

[acomire]

Just received my RCA DVR40 at the doorstep this morning. I selected no receiver relocation to make sure it was not delivered by the installer. I am happy that it is an easily upgradable unit! Now I am calling to activate and let's see if this is really no strings attached. I may keep my install date just to see if I can get the guy ti fish an extra line for me...

AJC

[bengalfreak]

If any of you are interested in HMO and MRV on your DTivos PM me.

[barracuda3443]

As I've posted, I'm having the same trouble. Please post what the supervisory CSR says...



Has anyone else had as much of a problem getting this to work on their website as I have. I must hve submitted this damn thing 200 times, and I get the "system error" message every single time. Doesn't matter what browser or OS I use, inside or outside my firewalls. I've been on the phone with various CSRs over the last week, but I cannot get this to work.

I'm supposed to get a call tonight from a supervisory CSR, but this is inexplicable. Most of you seem to have been able to order this first time in, but I've been doing it over and over, and it NEVER works.

Any insight from anyone here?

[Wolffpack]

Has anyone else had as much of a problem getting this to work on their website as I have. I must hve submitted this damn thing 200 times, and I get the "system error" message every single time. Doesn't matter what browser or OS I use, inside or outside my firewalls. I've been on the phone with various CSRs over the last week, but I cannot get this to work.

I'm supposed to get a call tonight from a supervisory CSR, but this is inexplicable. Most of you seem to have been able to order this first time in, but I've been doing it over and over, and it NEVER works.

Any insight from anyone here?
Just wondering. JoeDoc, did you actually receive an email or are you trying to order based on the DVR4ME code mentioned here? Maybe DTV has noted who received this offer and if you never received the offer, you get a "system error" when trying to use it.

Has anyone been able to order one of these that didn't get a letter or email?

[acomire]

Do not know if it is true or not but I was told that your account needed to be noted as a "Best Customer"

[mrpope]

i did not recieve the offer by email, and i got it to work.

[amcanzo]

I did not receive an email, but tried the code around 2:30pm EST and it worked with no problem. :)
I have the install scheduled for Feb 15 :)
Will it be a problem that I have Vonage?. My current tivo does not dial in

[Wolffpack]

Oh well, so much for that idea. BTW, doesn't everyone get that "You're one of our best customers" message just before the guy comes on to ask you for your phone #?

On initial setup DTivos do need to make a call. I'm not sure how Vonage works but if you can plug a normal phone into it then the DTivo should work.

[Finnstang]

i did not recieve the offer by email, and i got it to work.
Ditto.

[Finnstang]

Oh well, so much for that idea. BTW, doesn't everyone get that "You're one of our best customers" message just before the guy comes on to ask you for your phone #?

On initial setup DTivos do need to make a call. I'm not sure how Vonage works but if you can plug a normal phone into it then the DTivo should work.
If you are planning on doing the zipper, you do not need to have it dial in during initial setup.

[Arcady]

I just ordered one. There were no error messages (using Safari on a Mac.)

At the bottom of the confirmation screen, I got this message:

We apologize as we are unable to schedule your installation at this time. A DIRECTV associate will contact you within 72 hours to schedule your installation. If you have additional questions, please contact 1-888-355-7530. Thank you for your purchase.

I really don't want them to send an installer, since I can do that myself. Can I just tell them I don't want the installation when they call?

[jimbop99]

Got a Hughes HDVR2. Cool! :)

[skw]

I am also having troubles getting the code to work. I can go through the process, get the error message, back up into the process and get a success message, but no order confirmation number.

I figure this $15.68 (tax on shipping? Come on!) will give me one that I can play around with, since my main (brand new) unit is an R10. I wish I had found out about this BEFORE I had bought that one, but it is an upgraded one from Weaknees, so it is really nice.

Anyway, the point was... if anyone who has had some problems figures out how to get it to work, let me know.

[mgmrick]

Got the email ...tried 50 times nothing but system error message.

Numerous calls and email to Dtv have not fixed the problem

Bill of at least 120 per month paid on time every month.

Have had dtv since almost day 1

I probally have too many now..that is why I am being kicked out

5 dtv tivo, 1 hd, 1 reg

Thanks
Rick

[Wolffpack]

I probally have too many now..that is why I am being kicked out

5 dtv tivo, 1 hd, 1 reg

Thanks
Rick
Maybe that's it. I've got 4 DTivos, 1 HR10-250 and 1 plain receiver. I can't get through either.

[Tivogre]

I just started a "Freebie DVR Swap Thread":

http://www.tivocommunity.com/tivo-vb/showthread.php?t=285226

Enjoy!


BTW... I got a DSR704. I was TOLD I HAD TO HAVE an installer deliver it; I scheduled for tomorrow.... but it showed up on my doorstep today. Go figure!!!

I guess I'll let the installer come tomorrow and see if I can wrangle myself a nice big(ger) multiswitch for free!!!

[beartrap]

Maybe that's it. I've got 4 DTivos, 1 HR10-250 and 1 plain receiver. I can't get through either.

I don't think so. I've got one R10 and one D10-200 and that's it. I've gotten the "system error" message for a week now.

[Tonedeaf]

Maybe that's it. I've got 4 DTivos, 1 HR10-250 and 1 plain receiver. I can't get through either.
I've got 3 currently and an hd receiver and mine went through just fine.

[scalo]

I have 4 D*Tivos plus 2 regular receivers and mine went through fine and I received an Hughes DVR40 today and have installer coming Saturday to bring another Multiswitch.

[Joe C]

i did not recieve the offer by email, and i got it to work.

Same here, ordered on Friday 1/27 SDDVR40 came Fed Ex on 2/1. Install date is 2/11 maybe they will bring a unit also ;)

[Kablemodem]

I just received an R-10 at my office. It was supposed to be delivered by the installer to my house next Monday. Maybe the installer will have another TiVo for me on Monday.

[Rainy Dave]

Ditto.
I Ditto his Ditto.

[Grasshopper AZ]

I got a SD-DVR40 this afternoon. Installer is scheduled for saturday though I really don't need it. I left the install because I will need a bigger multi-switch. The installer insisted that he has to put in a new R-15 and an AT9 dish or he won't get paid and I don't have any HD yet. I may just let him so I can see the differences my self.

Oh yeah my dad also got a SD-DVR40 today as well.
Both units were refurbished. My sisters is scheduled for delivery Tuesday.
Interesting note. D-TV told My dad and my sister that it absolutely would not come from FED-EX but would only be delivered by the installer. Maybe they will get an R-15 as well also.

[goony]

I just ordered mine... hope I don't get an R10 or R15!!

Attached are PDFs of the "Offer" page and the "Terms and Conditions" page - that way if they modify either we have a snapshot of what they were at approx. 23:00 EST on 02-Feb-2006.

Goony

[Hugh1966]

Or if you have another DTiVo running 6.2, make a backup of that one and restore it to the new one.

Is that true? I have a Samsung 4040 that can connect through vonage so it's upgraded to 6.2, and a HDVR2 that I can't get to connect through vonage so it runs 3.1. Can I create an image using the 4040 and use it in the HDVR2? Or does it need to be the same model?

Hugh

[Wolffpack]

Are any of you that are getting through have had problems in the past?

In another words, has anyone that's been getting the "system error" finally gotten through. I'm ready to give up.

EDIT: Hey folks, I just got through. 11:45 PM MST. For all of you unlucky folks like me, try now.

[Arcady]

Are you people with the "system error" just reloading it over and over again in the same browser? Try a different browser, or a different computer, or a different OS. I got in on the first try, and I was not even sent this offer.

[Wolffpack]

Are you people with the "system error" just reloading it over and over again in the same browser? Try a different browser, or a different computer, or a different OS. I got in on the first try, and I was not even sent this offer.
I tried different browsers, different PCs, firewalls on/off for the past week. Finally it went through tonight. It just seems to be the luck-o-the draw.

[rlmalmberg]

Are you people with the "system error" just reloading it over and over again in the same browser? Try a different browser, or a different computer, or a different OS. I got in on the first try, and I was not even sent this offer.


Directv was having a technical problem on their end that was affecting a small percentage of the customers. The problem was corrected about 90 minutes ago and those that are eligible (whatever the requirements are) should now be able to get through without the dreaded system error.

[Arcady]

That's good.

[crkeehn]

Just wondering. JoeDoc, did you actually receive an email or are you trying to order based on the DVR4ME code mentioned here? Maybe DTV has noted who received this offer and if you never received the offer, you get a "system error" when trying to use it.

Has anyone been able to order one of these that didn't get a letter or email?

We just ordered it using the DVR4ME code. I don't know that we received an email as my wife put the account under her email/name. I would speculate that the account status is basically whether the account is up to date or not. We were behind on our payment and the order wouldn't go through. My wife paid the account up to date early this morning and when I placed the order a few minutes ago, it went through flawlessly. I received an order number, the order showed up correctly on my account order status and I checked the credit union and they are showing the charge.

Installation is scheduled for a week from today, I'll come back and let the group know what I got.

[Joe C]

Same here, ordered on Friday 1/27 SDDVR40 came Fed Ex on 2/1. Install date is 2/11 maybe they will bring a unit also ;)

Just activated the DVR40, had a great CSR, new right from the start that no 2 yr commitment was required. :up:

[beanpoppa]

I didn't bring it up, and the CSR didn't mention it. In the past, when I activated a Tivo that I got from a friend who had cancelled his service, they explicitly told me that it would start a new 1 year commitment. I'll check my next bill, but I'm sure there will be a new commitment on my account. If seems that if you do ANYTHING to your account, they want to extend your term. I figured I'll fight it with retention later if they do it.

Just activated the DVR40, had a great CSR, new right from the start that no 2 yr commitment was required. :up:

[Mumbo Jumbo]

I received an R10. Installer is coming next week. I have no interest in hacking it. I'm more interested in keeping it as a spare in case one of my other 80GB D* Tivo units go bad. I plan to install it in place of another regular D* non-Tivo units in a spare bedroom. After reading all the negative comments about the R10, I would like to know whether there is anything I should be concerned with other than the hack issue, and should I try to get one of the other units in lieu of the R10?

[farleyruskz]

If you have no plans to hack, I don't see any reason at all to try for one of the other units.

[skw]

I am also having troubles getting the code to work. I can go through the process, get the error message, back up into the process and get a success message, but no order confirmation number.

I figure this $15.68 (tax on shipping? Come on!) will give me one that I can play around with, since my main (brand new) unit is an R10. I wish I had found out about this BEFORE I had bought that one, but it is an upgraded one from Weaknees, so it is really nice.

Anyway, the point was... if anyone who has had some problems figures out how to get it to work, let me know.

ORDER ON ITS WAY! At least, I have an order confirmation number, and it shows up in my order status page.

Last night, and early into the morning, I tried all sorts of things, but kept getting the error. I tried the code in different cases (not case sensitive), saying both yes and no to the relocation of the receiver, paying my bill with a credit card (I had a 100+ balance because I had charged a recent professional installation to my account), and even in desperation calling the DirecTV Sales Support team.

This morning, it worked. I am guessing that it had to do with getting the balance on my account paid down and then waiting until after a nightly billing system run that happened last night at 12 midnight.

So, if you are having the same trouble I did with the online ordering system, this is *my* advice:
1) pay off your directv bill
2) Call the sales support number and complain
3) Wait a day and try again.

If this works for anyone else, let us know. If I really get my unit, it will be great because I will either:
1) Get a useful older unit of any brand (first choice)
2) Get a spare r10 so that I can safely experiement with re promming
or
3) Get an R15 that I can activate it and then use for documenting in agonizing detail to the world and to DirectTV to tell everyone just how STUPID the interface is. (Way last choice.)

[Mumbo Jumbo]

farleyruskz-

Thanks, I will just leave things as they are. I just want a dual tuner Tivo function as a backup. One question: Can a larger hard drive be installed in the R10 without extensive modification?

[elonm]

Ordered mine on January 27th and it arrived last night via FedEx at 5:00pm. Hooked it up and everything is good to go. The CSR did try the "All DVR promotions require a 2-year committment" routine. I explained the promotion and that the terms and conditions specifically state no additional committment required and the CSR said "Ok". It appears they may finally be getting enough of these activations that they realize what is going on.

First TiVo for me, so I am still learning. Looks like it will be great fun.

Thanks,

David

[skw]

farleyruskz-

Thanks, I will just leave things as they are. I just want a dual tuner Tivo function as a backup. One question: Can a larger hard drive be installed in the R10 without extensive modification?

Yes. The R10 can accept a second hard drive (with a bracket kit), or a replacement drive. Weaknees sells both of those. I bought my upgraded R10 from them a short while ago, and I was very happy with their service. There are also other companys (including some others that also advertise here) that can sell you similar brackets and preformated drives for either addition or replacement.

[skw]

I use the "e-mail us" when their website wasn't working. Here's what I heard back.

Dear Mr. XXX,

Thanks for asking about the special offer DVR email you received from us. I'm sorry to hear that you were unable to access the link to purchase the equipment.

If you are eligible for the special DVR offer, the following link will take you directly to the order page: http://pull.xmr3.com/cgi-bin/pull/DocPull/44376-EB4B/65495073/www_directv_com-DTVAPP-hw-OfferDetail_dsp~OHO_ATTR_PROMO_CODE=DVR4ME.html

All eligible customers can take advantage of this special offer, regardless of how many DVRs you already have. . The monthly DVR service fee covers every DVR in your household. To place your order, just click on the “Order Now” button and sign into your DIRECTV account. Remember, a $14.95 shipping and fee will apply and the offer is only good through 2/28/05, or while supplies last.

Thanks again for writing and stay tuned to DIRECTV.com for the latest news about our service and special offers.

Sincerely,

Jim
DIRECTV Customer Service

[barracuda3443]

Just got it to go through, now we'll see which unit I get :D

[kiddk1]

I ordered mine on friday and got it yesterday 2/2, it came fedex HDVR2 my second of that kind the other is an rca dvr80. Installers called to do a setup and I informed them that it is a swap and that I didnt need an install. Now I just need to activate and zipper it.

[Markman07]

So I am guessing no one has been able to order more than one under this deal? Could I have my brother order one using his account (since he doesn't want another one) and activate it under my account?

[scalo]

So I am guessing no one has been able to order more than one under this deal? Could I have my brother order one using his account (since he doesn't want another one) and activate it under my account?

Yes you can do that

[innocentfreak]

So far sounds like I am the only one, but I received a Tivo Series 2 Hughes DVR 40 hour but no access card. The instructions came on how to replace an existing unit and when I called they thought it was for a defective replacement. When I explained the promotion they knew nothing about it, and are shipping me out a new access card. My father's reciever came the same way.

Anyone else not get access cards?

[scalo]

I got an access card but I did not say that I was replacing or relocating another receiver when I ordered it. Even though I would think you should get an access card either way.

[Tonedeaf]

Just got my tracking number from DirecTV. Will have my unit on Monday delivered. :)

Do you know if someone has to be home to sign for it?

[Finnstang]

Just got my tracking number from DirecTV. Will have my unit on Monday delivered. :)

Do you know if someone has to be home to sign for it?
Nope. They will leave it.

[Tonedeaf]

Nope. They will leave it.
Thanks. Figured as much. They leave just about everything. Only thing they refuse to leave is anything I have ordered from Dell.

[beanpoppa]

I wonder what will happen 2 months from now when someone on the protection plan with a DTivo needs a replacement. I'm guessing it will be an automatic change to an R15 whether you like it or not.

[joedoc]

I was one of those folks having issues placing the order. A supervisory CSR told me on Wednesday night that she'd look into the problem and would call me Thursday evening.

On Thursday night, she did call me at home and informed me that their web tech folks found a problem with the ordering process on the site and that it would be fixed "today" (Friday). She offered to call me back tonight so we could walk through the order process, but I told her I'd try it this afternoon and let her know if it worked when she called.

I just ran through the process again (about 3:20 EST) and the order went right through. My install is schedule for next Friday morning, but I'll be cancelling that if they deliver it first. This is my third DVR unit and I'm doing like Mumbo Jumbo and slipping it into the bedroom to replace a Hughes non-DVR receiver.

So, if you've had errors, it should be working now.

[MikeF]

I wonder what will happen 2 months from now when someone on the protection plan with a DTivo needs a replacement. I'm guessing it will be an automatic change to an R15 whether you like it or not.
Possibly, but note that all of the units that have been shipped out (so far) for this offer are 40GB Series 2. It could be that D* still has a bunch of 80GB Series 2 still ready to use for swapouts and they are just trying to get rid of the 40GB units (I'm sure this is a huge writeoff for them, or these have all been depreciated to nothing already). So maybe a year from now they'll do this again on refurbished 80GB units...

[dylanursula]

edit

[kiddk1]

So I am guessing no one has been able to order more than one under this deal? Could I have my brother order one using his account (since he doesn't want another one) and activate it under my account?
I dont need another one but tried to order anyway and got all the way up to the screen that asks for your credit card, I then signed out figuring it would let me order.

[dylanursula]

Hey all.... I just got a call from my installer confirming the date of install. I asked them about the install process and the girl said that I am down for another receiver which they will bring with them but she coould not say which receiver. What the heck I just got one shipped to me today.... does this mean I will be charged twice??? and what happens to the box that shipped to me

[Mumbo Jumbo]

They are shipping 80GB units. Ten here on the poll so far.

[marklyn]

I ordered my DVR4ME promo on Jan 29. On Jan 31 the status changed to shipped so I called to see if they could get me any tracking info, perhaps a model that shipped. Well, that was totally useless. They were clueless and couldn't even tell me when it supposedly shipped.

Today (Friday) I still haven't gotten it, status still says 'shipped' so I called and was escalated. During the wait I hear the 'you're one of our best customers...' messages.


Finally a CSR, after about 10 minutes of button punching, can only tell me that his system shows my order is backordered despite the fact that the status I see on the web site is still 'shipped'. I lightly complained to the guy saying, 'look, you people charged my card, show it's shipped, can't tell me anything about the shipment and now you're telling me it's backordered, when the screen I see still says shipped. I sure don't feel like I'm being treated like the 'best customer' you say I am'.

I was as nice about it as I can. He did say he'd have someone look into what the problem is and to try to figure out what's really going on and call me back.

I'm holding my breath... NOT!

[Arcady]

Just got my tracking number from DirecTV. Will have my unit on Monday delivered. :)

Do you know if someone has to be home to sign for it?

When my HD TiVo arrived last week, the UPS guy told me he wouldn't have left it if I weren't home. But he leaves lots of other things. I guess he figured that a shiny box that says "DIRECTV HD DVR" is too nice to leave on my porch.

The FedEx Ground people have always left stuff. I have never even met them. They ring the bell and run, I think.

[kschauwe]

I was scheduled for my installation of my "$15" free refurbished Directivo today. While taking to the installer over the phone, I ask what unit I was getting. He stated the "New Directv DVR". I told him I had ordered a refurbish 40 Tivo and he said he did have any Tivo units, so I canceled the install for now.
I called Directv, and after being shuffle around for an hour, I was connected to somebody in Installations dept, that new about the dvr4me offer. She said the installers are told to only install refurbish 40 hour Tivo's that were sent to them, not new R15's or non-refurbish R-10's.
She resceduled the install for Monday, with a refurbish, not a new, Tivo DVR.

[newbie101]

Just received my dtivo dsr704 delivered today, it came with a new access card.

[acura1]

ordered online on 1 feb order with through just fine. I went online to check shipping status 2 feb staus was not applicable. I came home from work today fedex left a hughes SDRVH2R-2 on my front porch. I replaced my D-10 with this one called CSR and activated with no problem.

[ayrton911]

Ok, hate to be a pest, but just before I order:

1) If you select "replace existing receiver," they won't make me have a professional installation?

2) No contract is required? Will they try to make me agree to contract?

Thanks for the help. I figure I might as well get one of these while they are still available, and it is so affordable. I can replace my last GXCEBOT.

[or270]

R15 (only DVR they have) brought by installer and installed this evening,
Have a package coming next week Fed-Ex show 13.5 pounds from directv.
Status screen show shipped and called and got tracking number.

Guess I will get 2 also.

And 45 minutes later I hate it, Glad this was for an extra bedroom. will stay with my R10.

Did get a 4x8 cascade multi switch installed for free, total of 12 outputs now.

[crkeehn]

Possibly, but note that all of the units that have been shipped out (so far) for this offer are 40GB Series 2. It could be that D* still has a bunch of 80GB Series 2 still ready to use for swapouts and they are just trying to get rid of the 40GB units (I'm sure this is a huge writeoff for them, or these have all been depreciated to nothing already). So maybe a year from now they'll do this again on refurbished 80GB units...

I have been meditating on this offer and Mike, I think you have hit the nail on the head. With DirecTV going to a lease plan in March, I'm sure that they want to reduce the inventory of non-leasible equipment. This offer seems to be the ideal way to do that. You give away equipment that you couldn't lease anyway and which can only be used on DirecTV. You make the customers happier because they got a good deal and you get rid of inventory which is cluttering up the warehouses.

They aren't even limiting the deal to those who actually got the offer. Anybody who enters the offer code and whose account is in good standing at the moment, qualifies.

[farleyruskz]

R15 (only DVR they have) brought by installer and installed this evening,
Have a package coming next week Fed-Ex show 13.5 pounds from directv.
Status screen show shipped and called and got tracking number.

Guess I will get 2 also.

Did they try to stick you with a 2 year commitment when the R15 was activated?

I have a feeling I'll get two receivers as well, and I have no problem with that, but I wonder how easy it will be to convince the confused CSRs that I shouldn't have to commit to a commitment twice.

[ayrton911]

I still don't understand. If you select "replace existing receiver" do they send an installer still? I don't want an installer coming. The hassle would take away the value, to me.

[The Flush]

I still don't understand. If you select "replace existing receiver" do they send an installer still? I don't want an installer coming. The hassle would take away the value, to me.


I selected replace existing receiver. They shipped the Hughes SD-DVR40 to me by FedEx, which I immediately activated in place of a non-DVR IRD. I would have cancelled the installed, but I needed a 3X8 multiswitch and 75 feet of RG6 in order to have both tuners working. Even though I had just bought a new multiswitch in anticipation of an ebay DTivo, I decided to let the installer bring one so I could sell mine on ebay. The installer shows up today with 15 minutes to go in the scheduled 4 hour window and of course did not bring the new switch. He also thought he was supposed to install an R15, but I did not want it. I ended up letting him install by cascasding a 2x4 off my existing switch. It saved me some money since I needed the switch and coax, but I don't know if it was worth it. I'll either sell the 3X8 I bought or replace the cascaded set up and call DTV and request a credit for having to buy my own switch.

[grein002]

I know, I know, consider that a rhetorical question...

Placed my order online late Friday night (1/27). Chose "replace existing receiver", and used my work address as shipping address. Everything online indicated order would be shipped directly to me UNTIL the last page, where it made me choose an install time ( I chose Friday, 2/3 1-5PM).

Called DTV on Tuesday to find out if there was a tracking number. CSR indicated it wasn't being shipped, but rather being brought by installer. Asked for installer contact info, was told it was Mastec and given an 877-xxx-xxxx number.

Called Mastec, and they couldn't tell me much, as they appear to be a regional / national group that subcontracts installs to local installers. They give me a local (Durham, NC) number.

Call the local installer and am told that they only have R10's and R15's. I tell them I really want an older series 2, but they don't have any. Ask them to note I want an R10, not an R15.

Take Friday afternoon off to be there when they arrive. He shows up with an R15, which I refuse. He tells me "how much better" the R15's are -- I still refuse. He calls office and says they have R10's, but will have to reschedule, suggests I call DTV to work it out.

I go to my office today (Saturday, 2/4) to catch up on work, and guess what is sitting at my office door -- you guessed it, a refurbished RCA DVR40 ;-)

[ayrton911]

Are you sure they would have allowed you to cancel the install? Maybe I shouldn't bother. Why do they have to make us jump through ropes today? I can't imagine when its leased equipment. We won't have a chance to do anything ourselves.

Last time an installer was here he kept studying my alarm box. It really creeps me out. ha-ha. :)

[Mr. Soze]

Ordered. The boy's Tivo went on the fritz last week, and I was going to have to put in a new HD into it anyway, so while I have the PC open, I may as well hack this one too, assuming it's not an R-1X.

[farleyruskz]

Has anybody kept and activated both the TiVo shipped via FedEx and the R15 brought by the installer?

[rentz]

im still waiting for my tivo to arrive, fedex has failed to deliver it 2 times now, even though i was home both times, they claim no one was here. just a side note, they told me that a signature is required for the package, i found that interesting.
so now i have to wait till monday to get it, and the install is scheduled for tuesday

[MikeF]

Has anybody kept and activated both the TiVo shipped via FedEx and the R15 brought by the installer?
I received three Series 2 DirecTiVos on Thursday (1 I purchased from ValueElectronics, 1 that the installer brought for the $15 deal, and 1 that was shipped from D* for the $15 deal). I've activated all 3 of them with no problems (I did each one on seperate call ins as I set each one up and after forcing the 6.2 upgrades first). I do have a 2 year commitment now, but I expected that since I purchased a new Series 2 and will be doing the $100 rebate on it.

If I get hit with a charge, I'll post here, but nothing on the account currently and there was no question when activating each.

[keefer37]

Mine arrived via FedEx on Wednesday. It was a refurbished HDVR2, but it isn't working. I've come back several times since then to a black screen that won't take any input, can't get to menu, on-screen guide, or even change channels. I have to plug and unplug it. Now, it's just sitting at the "Welcome. Powering up..." screen. On the phone now with DirecTV.

[Dilerium]

I responded to the "free" TiVo email almost as soon as I received it. I figured, it's free -- what's the harm? The worst that could happen is that I would be out about seventeen bucks. Not exactly free, but close. I chose to replace an existing receiver and I chose installation on 2/3 between 8:00 and noon.

I got a refurbished RCA DVR-40R via FedEx a few days later. I placed it with the TV it would be working with, but otherwise did nothing with it. On Saturday, the installer called around 8:30AM and said he would be out around 3:00. Fortunately, I had no plans to go out during the day, so it really wasn't an issue. (Whoever does the scheduling failed to account for travel time. He had plenty of time to do his morning jobs, but each stop was 30 or 40 minutes apart.) I needed the installer to run a second RG6 from the multiswitch and to use his magic phone numbers to get the DVR activated.

Around 4:00, the installer arrived with a brand new R15. He had printed orders to install an R15 and was surprised that I had a DVR 40. I decided to go ahead and have him install the R15. I figured that it was brand new and had a much larger hard drive. It was to be used for a bedroom anyway, so it wasn't that critical. So far, I've found the menus to be much less friendly than the Tivo, but otherwise, it's not such a big deal. I know so many have really dumped on it here, but I haven't had problems during my 24 hours with it so far.

Anyway, during the activation setup call, the installer (at my request) asked what to do with the R40. He was told that I was to send it back. Of course, there was no discussion of sending a shipping label, or anything. Right now, I intend to just hold onto the extra R40 and see what happens. I do have a place I can activate it, so I may do that later. I don't have the second cable to it, however. Maybe I'll go buy some RG6 and put it in myself.

The installer left, failing to make sure that the DVR service was activated. It wasn't. I called the main 800 number for tech support. Is everyone else getting the "You're one of our most loyal customers" message? It nearly every junction, I was told what a loyal customer I am. Next time my self-esteem takes a hit, I'm just going to call DirecTV and have them tell me how great I am. It took about 45 minutes to get the DVR activated, but I'm good to go now.

[Dad]

I know, I know, consider that a rhetorical question...

Placed my order online late Friday night (1/27). Chose "replace existing receiver", and used my work address as shipping address. Everything online indicated order would be shipped directly to me UNTIL the last page, where it made me choose an install time ( I chose Friday, 2/3 1-5PM).

Called DTV on Tuesday to find out if there was a tracking number. CSR indicated it wasn't being shipped, but rather being brought by installer. Asked for installer contact info, was told it was Mastec and given an 877-xxx-xxxx number.

Called Mastec, and they couldn't tell me much, as they appear to be a regional / national group that subcontracts installs to local installers. They give me a local (Durham, NC) number.

Call the local installer and am told that they only have R10's and R15's. I tell them I really want an older series 2, but they don't have any. Ask them to note I want an R10, not an R15.

Take Friday afternoon off to be there when they arrive. He shows up with an R15, which I refuse. He tells me "how much better" the R15's are -- I still refuse. He calls office and says they have R10's, but will have to reschedule, suggests I call DTV to work it out.

I go to my office today (Saturday, 2/4) to catch up on work, and guess what is sitting at my office door -- you guessed it, a refurbished RCA DVR40 ;-)

This is the exact chain of events that happened to me, except I did not ask the installers what they were bringing and without the DVR40 showing up at work! The installers showed and, of course, had the R15 with them. When I told them I wanted a Tivo unit they explained that they had none, this was it. So, after speaking with the DTV CSR, I got the $15 removed (their suggestion) and decided to take a chance on the R15 with assurances that I could always switch back. Well, needless to say, 36 hours later I just finished reactivating my old DSR6000. What a piece of crap! I accepted the lack of real dual tuners and buffers and the lousy remote and GUI (as far as changing things, the sort options and weather were cool) but when the Series Link (seasons pass) refused to record just first runs, insisting on recording every episode, I had enough. Maybe when DTV rolls out the real software release, I'll reactive it.

I'm wondering the same thing. I was considering keeping the TiVo I get through FedEx and the R15 the installer will likely bring with him (understanding I will likely have to accept a 2 year commitment).

Update: Showed at work on Monday and sure enough, there was a RCA DVR40 waiting for me. Whoo Hoo, X-mas in February! Called DTV and the explained the whole shebang (I really don't want any surprise charges showing up). After much discussion and holding the final answer was: they can send out a kit and I can send one back or I can just keep them both. So, I chose to keep 'em and I'll just activate the DVR40. Crazy...

[Yog-Sothoth]

I received a Philips DSR704. It was shipped to me, even though an installer is scheduled to come tomorrow (the box was left on the porch a couple of days ago). I'll have him run the second line for the other tuner, as well as run a new line for my kid's old receiver, which will reside in my 12x10 workout shed. :D

[EDIT]

I already replaced the 40GB Maxtor drive with a 120GB Seagate and loaded 6.2, PTVNet, and SuperPatch on it. I think with three TiVos with 120GB drives each, I should have plenty of recording time (a la MRV, of course).

[or270]

Did they try to stick you with a 2 year commitment when the R15 was activated?

I have a feeling I'll get two receivers as well, and I have no problem with that, but I wonder how easy it will be to convince the confused CSRs that I shouldn't have to commit to a commitment twice.


No 2 year on this R15, Just moved so was on the 1 year for movers connection.
did get extend for 2 years total, when I called in for the HBO $2.00 month/ Showtime Free
for 6 months, $5.00 off my bill for a year and a another R15 for $15.00 they waived the $99.00 install fee. when I called the customer retention for the latest deal.

Now Have-
2 R15's
2 Series 2, 1 with a bad hard drive that I may replace, Got a R10 to replace this one
on the protection plan they told me I didn't need to send the sd-dvr40 back.
2 R10's
1 ??? package set to deliver Monday with Fed-Ex is 13.5 pounds.

[TivoFamily]

I had my install on Saturday. The installer thought he was bringing my new box. When he saw I had one already he decided to just install that one. My refurb. SD-DVR40 came with a power plug that would not fit the receiver. I had a plug from a dead DVD player that worked in a pinch. He put me on the phone to request a new plug. They say they cannot replace the plug, but they will send me a replacement receiver that is "better" than the SD-DVR40. I told them I'd get back to them on that offer. Should I call back to see what they will send? I assumed it would be an R-15 which I do not want. Can I buy a plug that will work for the unit? My temp plug is round on both sides so there is no way to guarantee correct polarity when it is plugged in.

Anyone else had a plug that would not fit? It looks like the right plug, but it is too big to fit.

[dylanursula]

Has any of the folks who received two DVRs activated both? If so, what have DTV said or done about it?

[farleyruskz]

Has any of the folks who received two DVRs activated both? If so, what have DTV said or done about it?

I'm wondering the same thing. I was considering keeping the TiVo I get through FedEx and the R15 the installer will likely bring with him (understanding I will likely have to accept a 2 year commitment).

[MikeF]

Has any of the folks who received two DVRs activated both? If so, what have DTV said or done about it?
I activated both of mine. The first was activated when the installer put it in service and it was done as a replacement for an existing box, no commitment added. The second one was added that night to my account. No questions or issues. Not to say I won't get hit with some back charge, but since the first was done like a replacement I don't think there will be an issue.

[dylanursula]

Hey Mike

did DTV increase your commitment to 2 yrs after the second box?

[MikeF]

Since the installer said the first box was a replacement, there was no increase in my commitment. When I called in to activate the second one,they tried to do the 2 year commitment but I told them it was the DVR Blowout email deal and they waived the commitment. When I added the 3rd one that I purchased from ValueElectronics nothing was stated about a commitment, but I see there is a 2 year commitment on my account now (so I assume that came from that unit but to be honest I didn't look after I added the second as I knew I was going to have the commitment one way or another).

[tortio]

I got a call from the installer today, "I am bringing you a new DVR!" :-(

I needed to run a second line to the bedroom on the second floor, and since I wanted it done a certain way, I did it myself yesterday. I didn't want them drilling holes through the side of the house so I fished it through the walls. It just needs to be hooked up, (I also need a multiswitch). I thought it would make it easy for the installer.

So when the installer called, I told him that I wanted the refurb that was specified in my order. He tried to tell me the new DVR was better. I think he really felt like he was helping me out so I didn't want to be too stubborn. I told him that I ran the wire and just need the multiswitch to hook it into. He seemed to appreciate my efforts and said he'd try to find a series II for me, but couldn't promise anything but he would look around and call me back. I told him that would make my day.

I called DTV and the CSR said they can't gaurentee what DVR I would get since it depended on what the installer had in stock at the time of installation. She said that if I didn't like what I got I could cancel the install or try out the receiver and cancel service, but that's all she could do for me. So maybe there is some sort of region factor in this. FWIW, I am in Atlanta, GA and "Ray's TV" is my contracted installer.

We'll see how this pans out today.

[MikeF]

So when the installer called, I told him that I wanted the refurb that was specified in my order. He tried to tell me the new DVR was better. I think he really felt like he was helping me out so I didn't want to be too stubborn. I told him that I ran the wire and just need the multiswitch to hook it into. He seemed to appreciate my efforts and said he'd try to find a series II for me, but couldn't promise anything but he would look around and call me back. I told him that would make my day.
I lucked out in that the guy I spoke to on the phone admitted they had a DVR80 in the back room but it was just for a replacement and had no card. I told them since I was turning a receiver off I'd put that card in the replacement. He said that would work and thats how I got the DVR80 that the installer brought out.

Also, when my installer was setting things up, I asked him about the R15. He admitted they were crap in his opinion and he hated installing them as he's had to then go back out to more than half of the installs if they had a DVR already (ie: TiVo) and pull them out as people are frustrated with them.

[tortio]

I lucked out in that the guy I spoke to on the phone admitted they had a DVR80 in the back room but it was just for a replacement and had no card. I told them since I was turning a receiver off I'd put that card in the replacement. He said that would work and thats how I got the DVR80 that the installer brought out.

Also, when my installer was setting things up, I asked him about the R15. He admitted they were crap in his opinion and he hated installing them as he's had to then go back out to more than half of the installs if they had a DVR already (ie: TiVo) and pull them out as people are frustrated with them.

My installer did show up. He brought with him a refurb R10, which is will work. He didn't have or couldn't find any Series II. We talked a lot while he was here and I do think he really did look for me. It was raining pretty good outside so I told him if could just give me the multiswitch I'd be happy to do it later. He said no problem and gave me a real nice one and made sure I understood how to hook it up.

He also said that he didn't like the R15 either, and they get complaints all the time that say customers find them hard to navigate. Not seeing one myself, I don't know how true this is, but what I gather on this forum, it makes sense to me.

The R10 was still registered with another customer so it took a while to get it up and running, but it dial out the first time and then again over Vonage without any special codes, (My other R10 is still calling out to NY).

Thanks!

[dgpiii]

The one sent to me was a Hughes SD-DVR40 shipped via FedEx.

[marklyn]

So, I ordered mine on Jan 29 and the status goes from shipped to 'not applicable' and several phone calls to DirecTV later all they can tell me is that it will be assigned to a local installed the day before my install date. If I hear that 'best customer...' message one more time :mad:

I have 2 questions to ponder. If the DVR4ME deal was supposed to get rid of last years models then why are they trying to pawn off R10's and R15's on us?

Second question: if the installer brings out a new DirecTivo instead of a series 2, last year model, can I refuse it at the time or will I get a lot of static?

[trainman]

Can I buy a plug that will work for the unit? My temp plug is round on both sides so there is no way to guarantee correct polarity when it is plugged in.

$3.99 at Radio Shack. Unfortunately, I don't have the exact catalog number, but it should be pretty easy to figure out which cord is the round-on-one-side, square-on-the-other version that the TiVos use.

I placed a DVR order on Wednesday and haven't heard anything yet, either from someone trying to set an installation time or from FedEx showing up. I'm a little impatient because it's a replacement for a dead TiVo that was my one and only DirecTV receiver.

[tortio]

I have 2 questions to ponder. If the DVR4ME deal was supposed to get rid of last years models then why are they trying to pawn off R10's and R15's on us?

Second question: if the installer brings out a new DirecTivo instead of a series 2, last year model, can I refuse it at the time or will I get a lot of static?

1. I did get a refurb'ed R10. The deal was for a refurbed series II. This is still better, imho, than a new R10 for $0 ($99 - $100 Rebate) with a 2yr agreement.

2. You can cancel it. Both the installer and the CSR said the same thing to me. No static at all.

[beanpoppa]

Don't worry about it. My order status did the same thing, but then it showed up on my doorstep via FedEx.

So, I ordered mine on Jan 29 and the status goes from shipped to 'not applicable' and several phone calls to DirecTV later all they can tell me is that it will be assigned to a local installed the day before my install date. If I hear that 'best customer...' message one more time :mad:

[beanpoppa]

I activated mine on Friday. The CSR never mentioned extending my commitment. I just checked on DirecTV.com, and my account indicates: "No Annual Commitment " on the new DVR's info.

[RobD]

Okay, a few questions for both me and a co-worker who got in on this deal.

1) How do we get in touch with the installer? I'd like to call mine and see if he can bring out a Tivo-based unit instead when he comes this Friday. I don't suppose I can call DTV and say "Can I have the phone number of the scheduled intsaller?"

2) My co-worker had the bad luck of the installer bringing the R15 out this morning to install. He figured that was what he was getting. But then he got to work and FedEx JUST dropped off his DVR40. Now that he has a 1-year committment on his account, how does that work? Can he take the R15 off his account and keep it, or does this "committment" get tied to a specific receiver that must remain active for 1-year? His other choice would be to send the R15 back to get the committment removed.

Question #2 seems to have been asked a few times in this thread in various flavors, but no real definitive answer has popped out.

And me, I plan on de-activating my $16 HDVR2 and keeping it as a spare. Or I'll zipper the thing, network it, and use it to off-load stuff on my other two units. They're getting rather full.

[MikeF]

1) How do we get in touch with the installer? I'd like to call mine and see if he can bring out a Tivo-based unit instead when he comes this Friday. I don't suppose I can call DTV and say "Can I have the phone number of the scheduled intsaller?"

Thats almost exactly what I did... I called the number that was on the confirmation you got when you placed the order. When I talked to a person at D* I just asked them who would be doing the install, and if I could contact them directly as I needed to verify the type of receiver that would be brought out. For me it was Ironwood Comm and some national number. When I started asking them questions, they said I had to talk to the local people and they gave me their phone number. I then called the local office and talked to them and they started looking for a Series II for me. The local guys here really went out of their way for me (more than I expected). But even if you do all of this, understand that most installers don't have Series II's anymore. And even R10's I guess are becoming rare.

2) My co-worker had the bad luck of the installer bringing the R15 out this morning to install. He figured that was what he was getting. But then he got to work and FedEx JUST dropped off his DVR40. Now that he has a 1-year committment on his account, how does that work? Can he take the R15 off his account and keep it, or does this "committment" get tied to a specific receiver that must remain active for 1-year? His other choice would be to send the R15 back to get the committment removed.
Call retention and push back on this. I guy I work with had the same thing happen to him (and the installer even told him that 2 cable runs are not needed on the R15 since you can't use the dual tuner like the DirecTiVos). He's dealing with retention now and is going to have them take the R15 back, install the DirecTiVo he got shipped to him today (and install it correctly) and verify there is no annual commitment.

[beanpoppa]

Everyone,
It's been well established that these units are being shipped via FedEx. D* has their wires crossed, and the orders to the installers are also telling them to bring a DVR. In most cases, the installer will only have an R15. Some may have an R10, and even few will have a pre-R10 series 2 available. Unless you WANT what the installer may bring, hang tight. A Tivo will come via FedEx. You can install it yourself, or schedule the installer after you receive it through directv.com.

The order status on directv.com will probably say 'not applicable', but that doesn't mean anything.

[Dromomaniac]

Everyone,
It's been well established that these units are being shipped via FedEx. D* has their wires crossed, and the orders to the installers are also telling them to bring a DVR. In most cases, the installer will only have an R15. Some may have an R10, and even few will have a pre-R10 series 2 available. Unless you WANT what the installer may bring, hang tight. A Tivo will come via FedEx. You can install it yourself, or schedule the installer after you receive it through directv.com.

The order status on directv.com will probably say 'not applicable', but that doesn't mean anything.
Agree.

My receiver was shipped to the "Shipping" address (which I made different than my "service" address), and I plan to cancel the installation. This, even though DirecTV couldn't tell me if the receiver had actually been shipped out, or when.

[amcanzo]

I just called the number listed on the order confirmation.
After waiting on hold about 5 mins a CSR named Chris answered.
I asked him if he could tell if a tivo had shipped to me and he said oh the tivo blow out?
I said yes. He looked it up then said hmm, it should be there by now, let me check with Fedex, he put me on hold, came back and said he forgot about the weekend. It should be here tomorrow,
I then asked if he could tell what model, He stated it would be an r-10.
That will work for me, as it will have more room then the one I have now.
I also received the tracking # and the Fedex site has tomorrow down for delivery.

[farleyruskz]

Ordered online last Wednesday; received an HDVR2 this evening via FedEx. That's the same model unit as the other two I already have, which is great news because it means I can enable MRV. :)

Installer is still coming Friday to give me a multiswitch, and maybe an R15. I have to decide if I want to play dumb and keep the R15 (and risk getting stuck with a programming commitment) or send it back with him.

[RedNectar]

i got the hdvr2-r today via fed ex
lets see what the installer has for me on tuesday

[staci]

A question and a comment,

I ordered one for us and received a Phillips 704, works fine and activated no problem.

Now the installer shows up this morning with guess what.... an R15... go figure. I told him to go home.

Now my question, I ordered one for my Parents as well, and my Mom called me this afternoon and said it came, I asked her to tell me what the sticker said on the unit.
She told me it was a RCA DVR 40-R mauf date 5/26/04

This will be their first DVR, can anyone tell me will this have the same software as our other DVRs (Tivos)?

As I know I will have to walk them through it over the phone

S

[john-duncan-yoyo]

A question and a comment,

I ordered one for us and received a Phillips 704, works fine and activated no problem.

Now the installer shows up this morning with guess what.... an R15... go figure. I told him to go home.

Now my question, I ordered one for my Parents as well, and my Mom called me this afternoon and said it came, I asked her to tell me what the sticker said on the unit.
She told me it was a RCA DVR 40-R mauf date 5/26/04

This will be their first DVR, can anyone tell me will this have the same software as our other DVRs (Tivos)?

As I know I will have to walk them through it over the phone

S

Yep it is the same software wise.

[staci]

Is that RCA a version 1 or a Series 2.

And then how can you tell, and what is the difference?

S

[goony]

If my order status says "Shipped" on the DirecTV website, does that mean that I will not be getting one from an installer?

[farleyruskz]

Not necessarily. You should definitely receive a TiVo via FedEx.

Your installer may also bring a DVR (likely an R15), however, as it appears DIRECTV is not communicating this promotion correctly on the work orders.

[Yog-Sothoth]

[UPDATE TO POST ABOVE]

Has any of the folks who received two DVRs activated both? If so, what have DTV said or done about it?

The installer came today (early, at that), and guess what he had for me? He had an R15. Since I already received a Philips DSR740 (and hacked it), I told him I would gladly accept it, especially since it was going into my new 12x10 shed I had built as a workout room. Let's see, for $15 I got

1) a Philips DSR740, which I promptly upgraded to a 120GB drive and hacked

2) an R15, which is fine with me, as I had intended to have only a regular receiver in my workout area

3) a second line run to my kid's TiVo (for the second tuner)

4) two new lines run to my new shed, which now has power, telephone, and DirecTV, and internet, if you include wireless, though I may actually run an ethernet cable to it.

No complaints here. :D

[farleyruskz]

Do you know if DIRECTV stuck you with a 2-year commitment because you activated the R15?

[RobD]

Do you know if DIRECTV stuck you with a 2-year commitment because you activated the R15?

My co-worker had his R15 activated today (since his DVR40 didn't show up until AFTER the install). We checked his account online, and it only showed a 1-year committment.

[farleyruskz]

My co-worker had his R15 activated today (since his DVR40 didn't show up until AFTER the install). We checked his account online, and it only showed a 1-year committment.

That doesn't sound too bad. If I can get 2 DVRs and a 5x8 multiswitch for $15 and a 1 year commitment, I'll likely keep any R15 my installer brings on Friday.

[Yog-Sothoth]

Do you know if DIRECTV stuck you with a 2-year commitment because you activated the R15?

I just checked on the web site, and my account still only shows a one-year commitment. :)

[crkeehn]

I just checked on the web site, and my account still only shows a one-year commitment. :)


Where on the account does it show the commitment? I have looked on our account and there is no date that I can see. It should have shown a commitment through at least Feb. 22 of this year because it was a year ago that we added our DirecTivo. At that time DirecTV still required only a year commitment.

TIA

[Arcady]

It will say something like "one year commitment" on the left side of the page along with things like DVR and Total Choice, and all that. If you are not currently under a commitment, it won't say it. It does not list the end date.

BTW, under my list of receivers, there is a new Hughes mystery receiver there, which I do not have. I'm assuming they shipped a Hughes DVR to me and it has ended up on my account somehow, even though it does not show up in the list when I click on the link.

[crkeehn]

It will say something like "one year commitment" on the left side of the page along with things like DVR and Total Choice, and all that. If you are not currently under a commitment, it won't say it. It does not list the end date.

BTW, under my list of receivers, there is a new Hughes mystery receiver there, which I do not have. I'm assuming they shipped a Hughes DVR to me and it has ended up on my account somehow, even though it does not show up in the list when I click on the link.

Thank you, I have no statement saying anything about any commitment, I guess we slipped through the cracks.

I also have a listing under the equipment that says HNS. I'm guessing that it is for the DVR, which is presently in transit. When you click on details, it still only shows the equipment that is activated.

[RobD]

Thank you, I have no statement saying anything about any commitment, I guess we slipped through the cracks.

So what order did you do your activations? Maybe it makes a difference?

My co-worker did the R15 first with the installer, then he was doing the DVR40 tonight after work.

[or270]

No 2 year on this R15, Just moved so was on the 1 year for movers connection.
did get extend for 2 years total, when I called in for the HBO $2.00 month/ Showtime Free
for 6 months, $5.00 off my bill for a year and a another R15 for $15.00 they waived the $99.00 install fee. when I called the customer retention for the latest deal.

Now Have-
2 R15's
2 Series 2, 1 with a bad hard drive that I may replace, Got a R10 to replace this one
on the protection plan they told me I didn't need to send the sd-dvr40 back.
2 R10's
1 ??? package set to deliver Monday with Fed-Ex is 13.5 pounds.

Received a refurb Philips DSR704 by Fed-Ex Today, called and activated it with no problem, CSR says one year commitment on my account now, heck I thought my account was on a 2 year.

[goony]

It will say something like "one year commitment" on the left side of the page along with things like DVR and Total Choice, and all that. If you are not currently under a commitment, it won't say it. It does not list the end date.

Interesting... when I log in to my account on the left I see:

Programming Service

DIRECTV DVR Service
Additional Receiver
TOTAL CHOICE PLUS
No Annual Commitment
I thought I was still bound by a discounted DVR deal, but I must have had it longer than I thought as I am now "Commitment Free". Oh well, I'm not dumping D* anyway... :)

BTW, under my list of receivers, there is a new Hughes mystery receiver there, which I do not have. I'm assuming they shipped a Hughes DVR to me and it has ended up on my account somehow, even though it does not show up in the list when I click on the link.Kewl, same here - I see my existing HNS DirecTivos + 1 new one, but under the detail link I see only my existing ones... looking better for a non-R15, non-R10 arrival!

[Wolffpack]

This should be interesting. Haven't received anything yet and have 6 receivers active when I hit "Receiving Equipment" for details. But under the left side of "Receiving Equipment" my account currently shows 8 receivers. 4 HNS receivers in my Living Room...or some combination. "Living Rm", "living rm", "living roo" and "LivingRoom". Install scheduled for Friday. Can't wait to see what I end up with....all for $14.95.

[DavidO]

My account is even stranger, but I know what this means:

Programming Service

DIRECTV DVR Service
Annual Commitment
No Annual Commitment
TOTAL CHOICE
Additional Receiver

I activated my 2nd DVR on Jan 13th (2 yr commitment, right) and my newest DVR4ME on Feb 2nd (no commitment).

[farleyruskz]

Received a refurb Philips DSR704 by Fed-Ex Today, called and activated it with no problem, CSR says one year commitment on my account now, heck I thought my account was on a 2 year.

If you want out of that commitment, call them back and fight it. The terms of this TiVo liquidation offer explicitly state that you are not bound by any programming commitments when activating the receiver - but many of the CSRs are not aware of that.

[Doctor_K]

Just to chime in here, FedEX left my DVR IN MY YARD, not in the door or anything, just laying in the yard by my side door. I guess I was lucky enough to come home in time to claim it. It was a RCA DVR-40. I still need the installer to come out, I've already got 3 other TiVo's and one other reciever, I already have an 5X8 multiswitch, so I need to expand to get a second line for the new TiVo. I did activate it, and all is well for now.

[crkeehn]

Thank you, I have no statement saying anything about any commitment, I guess we slipped through the cracks.

I went back and looked at my account again. It does say in the summary, No Commitment. Thank you

[DesignDawg]

My account is even stranger, but I know what this means:

Programming Service

DIRECTV DVR Service
Annual Commitment
No Annual Commitment
TOTAL CHOICE
Additional Receiver

I activated my 2nd DVR on Jan 13th (2 yr commitment, right) and my newest DVR4ME on Feb 2nd (no commitment).

My account says the same thing. Just FYI, for anyone who cares, when I called to activate my blowout TiVo, Pakistan told me, "All you have to do is keep DirecTV service for 2 years." Seeing as how my original two-year commitment started in January, and not wanting to fight it out with this person on the phone, I just said OK, and figured maybe I'd call back someday. Well, despite her saying that, my original commitment remains my ONLY commitment, and I also have a "no annual commitment" notation on my account. Oddly, there's also two entries for my Blowout TiVo on the little receiving equipment quicklist, in two different locations, but they're not both in the equipment list with all the details, and I'm not being double charged. I think the second entry was put in manually to override the annual commitment put in automatically or something?

Whatever the case, this DVR was commitment-free.

Ricky

[rentz]

finally got my receiver today (after battling with fedex)
got a hughes hdvr2 seems to have everything there, access card, all the cables, etc.

infact the installer just called, he's getting here about 4 hrs ahead of schedule

[mrpope]

i got my Philips DSR704 3 days earlier then fedex said i would. eveything is their. my install isn't for a week or so. should i cancel? i alredy have 2 in a small house, and have no idea where i would put the newest one. thought i'd get a spare. do you think the installer would just give me a multiswitch and go home? he gets paid for the install and dosen't have to do anything.

[Markman07]

i got my Philips DSR704 3 days earlier then fedex said i would. eveything is their. my install isn't for a week or so. should i cancel? .

I had no need for an installer so I just emailed directv and told them to cancel and they did just that!

[carplips]

I received a brand new R-15 yesterday via an installer. Didn't really need the guy since I already had two feeds from a previous install. What got me was once the install was complete, we went through with the activation call. That was a nightmare! The customer service rep just wanted me to acknowledge that I received a new unit and that I had a clear signal. Sure enough I did. Then the bombshell..."oh and by the way Mr Smith, this unit requires that you add a 2-year commitment to your account." That was absolute B.S. I was livid, I told the CSR that there was absolutely no mention of a commitment with this deal and if they insisted on me agreeing to it, they could take the unit and shove it up their...a$$. "I'm sorry, we cant do that sir, since once you activate the system you are automatically committed!" I said if you hold me to that, I will immediately cancel my account and order cable. I also told the CSR that I was a customer since 1997 and this was absolutely no way to treat a loyal customer. Suffice it to say, this did go a long way and three CSR's later, I got the commitment waived, a $100 credit and three free months of Shotime/Stars/TMC. Funny thing is they head CSR at the time said he cant really take the commitment off my account, however a waiver note had been added in case I want to cancel in the near future. Just wanted to let folks know that you can fight for perks if you try with these folks. I did try for a highly discounted HD DVR but no luck!

[Dad]

This is the exact chain of events that happened to me, except I did not ask the installers what they were bringing and without the DVR40 showing up at work! The installers showed and, of course, had the R15 with them. When I told them I wanted a Tivo unit they explained that they had none, this was it. So, after speaking with the DTV CSR, I got the $15 removed (their suggestion) and decided to take a chance on the R15 with assurances that I could always switch back. Well, needless to say, 36 hours later I just finished reactivating my old DSR6000. What a piece of crap! I accepted the lack of real dual tuners and buffers and the lousy remote and GUI (as far as changing things, the sort options and weather were cool) but when the Series Link (seasons pass) refused to record just first runs, insisting on recording every episode, I had enough. Maybe when DTV rolls out the real software release, I'll reactive it.



Update: Showed at work on Monday and sure enough, there was a RCA DVR40 waiting for me. Whoo Hoo, X-mas in February! Called DTV and the explained the whole shebang (I really don't want any surprise charges showing up). After much discussion and holding the final answer was: they can send out a kit and I can send one back or I can just keep them both. So, I chose to keep 'em and I'll just activate the DVR40. Crazy...

Latest update: I hooked up the new DVR40 (refurb) this morning, called DTV, deactivated the DSR6000 and activated the DVR40 with no problems. By the way, I have "moved" (not far) and when I contacted the installer I had them deliver the original R15 to my billing address with no problem.

[rentz]

well, i ended up with the r15 the installer brought, ofcourse he didnt know i already had one sent to me, but agreed to install it. problem is the hdvr2 was DOA! got nothing but a power light, so he asked if i wanted the r15, or if i just wanted him to install the old receiver, i went ahead and told him id take the r15, he said "its better than tivo" which i know better, but i really wanted a dvr in the bedroom so i went along with it.
he told me that directv may try to charge me for the unit, but just claim i was told it was free, or there was an instant rebate, etc etc. he said they will work with me, and that i could probably send back the refurb hdvr2 and get another one if i wanted.
either way, the r15 is working, i hate it....but its working.
and i just checked my account online, says no anual commitment, so we'll see what happens when the bill comes. the guy warned me to keep a close eye on my next bill.

[rentz]

well, i ended up with the r15 the installer brought, ofcourse he didnt know i already had one sent to me, but agreed to install it. problem is the hdvr2 was DOA! got nothing but a power light, so he asked if i wanted the r15, or if i just wanted him to install the old receiver, i went ahead and told him id take the r15, he said "its better than tivo" which i know better, but i really wanted a dvr in the bedroom so i went along with it.
he told me that directv may try to charge me for the unit, but just claim i was told it was free, or there was an instant rebate, etc etc. he said they will work with me, and that i could probably send back the refurb hdvr2 and get another one if i wanted.
either way, the r15 is working, i hate it....but its working.
and i just checked my account online, says no anual commitment, so we'll see what happens when the bill comes. the guy warned me to keep a close eye on my next bill.


ok this is funny, i got curious and decided to hook up the hdvr2 myself just to make sure it didnt work.... sure enough it fires right up and downloads the new software and comes on with the directv default channel.

so now i have to deal with deactivating the r15, and activating the hdvr2. the only problem i then see is how will i keep from getting charged for the r15 unit that i only got activated because the installer told me my unit didnt work.

[john-duncan-yoyo]

Intaller arrived today with an R15 that stayed in the truck. The Hughes SD40 took forever to get itself started but seems to be fine now.

He was imported to the DC area from South Carolina for a week to help with the new model Satellite dish launch. He said many people couldn't get that dish to work due to clearance issues. He also said I was the first person he ran into with refurb deal.

Maybe we need a new poll on how many people got brought a second unit at installation time.

[Arcady]

I received my unit today: A refurbished DSR-704. It came with brand new accessories, including a brand new access card, but no manuals. DirecTV still has not set up an appointment or called to schedule one.

[keefer37]

My replacement for the dead HDVR2 they sent came today via FedEx. It's a Samsung SIR-S4080R.

[RobD]

Another question:

What does this committment mean? Do we have to keep DTV service for a year or is it that the new receiver has to be kept activated for a year?

What I'm wondering is this:
I activate the refurb unit before the installer comes out.
I let the installer activate whatever new unit he brings out. This gives me a 1-yr commit.
I then de-activate the refurb unit (since I bought it for spare parts).
Now, can I de-activate this new unit before the 1-yr commit is over, or do I have to pay service on it for a year?

I figure this new unit might be worth keeping in the closet, since it seems to be free.

Thoughts? Facts? No speculation, please!

[farleyruskz]

The commitment is only to keep Total Choice programming for one year; DIRECTV does not care if you deactivate any of the receivers during that timeframe.

[jizzo]

I ordered mine on 2/1 and said that I was relocating a unit and set up an install date for 2/8. Just like everyone else and HDVR2 came Fedex today (left by the front door) and I imagine tomorrow the installer will show up with another unit . It did not come with an activation card and the paperwork that came with it has instructions for my replacement unit. I am adding not replacing. Now for the dumb question: Is the HDVR2 a 40 hr unit ? My guess is yes. It was manufactured 3/19/03 and came with a brand new peanut remote.

[rentz]

I ordered mine on 2/1 and said that I was relocating a unit and set up an install date for 2/8. Just like everyone else and HDVR2 came Fedex today (left by the front door) and I imagine tomorrow the installer will show up with another unit . It did not come with an activation card and the paperwork that came with it has instructions for my replacement unit. I am adding not replacing. Now for the dumb question: Is the HDVR2 a 40 hr unit ? My guess is yes. It was manufactured 3/19/03 and came with a brand new peanut remote.

i believe it is a 40hr unit.
mine came with a foil wrapped activation card and new shrinkwrapped accessories.

[tgr131]

Hey, is it possible to request a specific installer on this refurb deal? I have an installer that I have used several times who does top notch work.

Thanks,

David

[Tilllinderman]

Just got my HDVR2 via FedEx, and have installer coming out on next monday, 2/13 to install it. What are the chances he'll bring a r15 to install and I'll have both?

[tortio]

Did anyone in Atlanta get a unit shipped via Fedex? I ordered on the 27th and never got one; just the refurb R10 the installer brought. I seem to be in the vast minority.

[jizzo]

i believe it is a 40hr unit.
mine came with a foil wrapped activation card and new shrinkwrapped accessories.


No foil wrap and no shrink wrap, just cheap plastic and the remote out of the bag bouncing around the box. I guess 80.87 a month doesn't rate... :)

[Tonedeaf]

Received my HDVR2 from Fedex on my door yesterday. Took today off as my daughter was sick and did the zipper hacks on it. That is some cool stuff. Have to now figure out all that I can do now. :) My "install" is not unti the 18th, just need 1 more line ran to my master room where I had an R15. Need to figure out what I am gonna do with this one now. Wonder if I should take the one the installer is going to bring aswell just for the HD in it. Moved my main R10 one to the master and the hacked HDVR2 is now in my media room networked to my PC. :)

[djeffries21]

I received a DVR-40 today. Installer scheduled for 2/13 see what happens. I ordered on 2/3 showed up today 2/7 not bad.

[Tilllinderman]

I received a DVR-40 today. Installer scheduled for 2/13 see what happens. I ordered on 2/3 showed up today 2/7 not bad.
Also in the rockford area (Candlewick) and just got off the phone with the install company and they said the installer would bring out a tivo for me, so I guess that means I'll have to decide which one I want. or if I want to keep both

[bengalfreak]

Received mine today. A refurbed Philips DSR-704. I was hoping for a non-rid unit because they are so much easier to activate in the future. Just pop in the access card from a previously activated unit, call 1-800-DirecTV, enter a 3 digit extension number and voila. New activation with no commitment hassles.

[SteelersFan]

i believe it is a 40hr unit.
mine came with a foil wrapped activation card and new shrinkwrapped accessories.
Technically its a 35 hour unit. :)

[jimbop99]

I received my Hughes last week and it replaced my STB in the bedroom. The installer showed up this morning thinking he was installing an R15. He called his office and proceeded to run a second line and install a new powered multiswitch. This my second upgrade since I originally had the system put in 9 years ago and have had some really nice and accommodating service techs.

[Goattee]

I ordered on 1/31. An RCA DVR39 arrived via FedEx today (2/7/06) as scheduled-- CSR had given me the tracking number.

Installation is scheduled for 2/11 am. I'll let you know whether installer arrives with another box.

EDITED and added:

(I made sure that the installation CSR updated my record because the computer directions said I needed a 3x4 multiswitch-- when in fact I will need either 5 or 7 depending on whether there's also an R15 coming.)

This box arrived with 3.1 and the access card. I activated it successfully.

[Now I have to learn how to work a remote in a room with 2 TiVOs.]

[innocentfreak]

I ordered mine on 2/1 and said that I was relocating a unit and set up an install date for 2/8. Just like everyone else and HDVR2 came Fedex today (left by the front door) and I imagine tomorrow the installer will show up with another unit . It did not come with an activation card and the paperwork that came with it has instructions for my replacement unit. I am adding not replacing. Now for the dumb question: Is the HDVR2 a 40 hr unit ? My guess is yes. It was manufactured 3/19/03 and came with a brand new peanut remote.

Thats the same way both mine and my fathers came. We called and they sent out new access cards via Fedex.

[rentz]

im calling now to get rid of this blasted r15 they gave me instead of installing my hdvr2. i gave it an honest shot, and i HATE it. now to try and keep from getting charged for it or having a service commitment. ill gladly send it back if they send me a ups label

[djeffries21]

Also in the rockford area (Candlewick) and just got off the phone with the install company and they said the installer would bring out a tivo for me, so I guess that means I'll have to decide which one I want. or if I want to keep both



Candlewick huh? I work with someone who lives out there.

[JillupM]

Yesterday I received a refurbished series 2 non-R10 by fed-ex. Today the installer came and insisted he needed to install a new R15. He said he didn't hear me tell him about the other one. So we got two DVRs from the deal.

[marklyn]

I'm jealous that so many people are receiving their series 2 DirecTivos a few days after placing their order. I checked several times and it appears the only way I'm going to get mine is when the installer brings it and I'm guessing it will be a R10 instead of what I want (HDVR2).

I wonder why some folks are getting shipped their boxes and some are only getting them from installers?

Life really isn't fair. bleh!