How do you report Guide Errors?

[km]

There is a Tivo web link for reporting lineup errors, but I see none for reporting actual Guide info errors. For example

http://www.tivocommunity.com/tivo-vb/showthread.php?t=279552

documents a persistent error in the Stargate Atlantis listings that breaks SP's.

What is the correct way to report this kind of error to Tivo, who could presumably make an adjustment or get Tribune to make a correction.

[mick66]

A problem like that needs to be corrected quite a bit farther up the pipeline than Tivo.

[km]

A problem like that needs to be corrected quite a bit farther up the pipeline than Tivo.

Still, Tivo is the customer to Tribune, and we are the customer to Tivo. There should be an easy way for us to report the problem to Tivo so that they can report it to Tribune.

[gastrof]

There is a Tivo web link for reporting lineup errors, but I see none for reporting actual Guide info errors. For example

http://www.tivocommunity.com/tivo-vb/showthread.php?t=279552

documents a persistent error in the Stargate Atlantis listings that breaks SP's.

What is the correct way to report this kind of error to Tivo, who could presumably make an adjustment or get Tribune to make a correction.


Could I ask specifically what the persistent error in the Stargate Atlantis listings that breaks SP's is?

[km]

Could I ask specifically what the persistent error in the Stargate Atlantis listings that breaks SP's is?


This is in the quoted thread. The series is apparently showing in Canada at an earlier date, which is what Tribune is listing as the first air date. Tivo sees this and thinks its a rerun.

[dgh]

This happens frequently on BBCA too. Be careful if you use FRO on those networks.

[megazone]

I'd just use the lineup problem form, it is the best method.

[Stormspace]

Still, Tivo is the customer to Tribune, and we are the customer to Tivo. There should be an easy way for us to report the problem to Tivo so that they can report it to Tribune.

I'd hazard a guess that TiVo doesn't pay very much for the guide data and that it doesn't have much pull with Tribune media as a result. I'm making this guess based on the fact that many PC hardware vendors offer free guide data suggesting that a flat fee per device is levied against the manufacturer by the guide vendor,a nd it's not a monthly arrangement like the one we have with TiVo.

[km]

I'd hazard a guess that TiVo doesn't pay very much for the guide data and that it doesn't have much pull with Tribune media as a result. I'm making this guess based on the fact that many PC hardware vendors offer free guide data suggesting that a flat fee per device is levied against the manufacturer by the guide vendor,a nd it's not a monthly arrangement like the one we have with TiVo.


I suspect the same thing. Tivo always brags in their financial statements how high their margin is on their retained monthly customers. Still, if they want to really retain those customers, they should give some service.

When the guide data is bad with a cable dvr, I figure my monthly is paying for the program delivery and hardware rental. When the guide data is bad on a three year old Tivo, I wonder what I am paying for if there is no way to report it.

[andyf]

From what I've read in season pass alerts forum this should only happen for the 4 episodes that were shown in Canada, so I think the next Friday that shows up in the guide it should be corrected.

[dgh]

When the guide data is bad with a cable dvr, I figure my monthly is paying for the program delivery and hardware rental. When the guide data is bad on a three year old Tivo, I wonder what I am paying for if there is no way to report it.

You'll get program delivery without paying for a cable DVR. I prefer to pay lifetime and marvel at how it can be so cheap. (Nearly free once you factor in the resale value.) If you wonder what you're paying for then stop. Either go lifetime or just stop the service. One way or another, you should be able to answer your question.

[Stormspace]

The one thing about issues like the Stargate thing is that it breaks the marketed features of the TiVo. Sure it's a small thing and users on this forum will be aware of it, but those that don't visit the forum will just see that it was broken. They've sent out alerts in the past, why not this time?

[dgh]

They've sent out alerts in the past, why not this time?

I've never received an alert for a show I watch and found them slightly annoying. (Although I know they were for very highly rated shows.) That was probably a fine one-time workaround, but as a long-term solution, I'd prefer TiVo manipulating the guide data, or doing nothing at all, to alerting everyone whenever something strange happens.

[Stormspace]

I kinda liked the alert last year when NBC or was it Fox rescheduled things at the last minute and TiVo sent out the announcement. FWIW though I agree that as a permanent solution something else should be done.