Error# (43-400) with Music & Photos

[Xlrator]

I have been getting Error# (43-400) when trying to open the pictures on my networked Series 2. The music opens and plays just fine. I have rebooted computer and TiVo.

I did a search on this site and the tivo.com support & there were no results for this "error".

Any ideas?

[Xlrator]

bump

[bbwlover7_58]

I've been having the same error come up (43-400) since my TiVo's got the Overlap Protection Software release. I called into Tech support and after a bit of waiting, they told me that they were aware of the problem. They also said it was new and that their engineer's were working on a fix. They could not give me any timeframe however, so I guess we'll just have to wait this one out.

Bummer, cause I use the hell out of the Photo features for parties and such. The music part still works just fine.

Anyone else have a fix or a hint as to when it might be resolved?

Thanks,
Doug

[Xlrator]

You're right about the overlap protection update!! That's when I noticed it.

This better be patched by Christmas cause I have picture-slideshows I plan on showing the family when they are over!! :(

[TiVoJerry]

So that we can track this down, please provide the following:

Your computer's OS
TiVo Desktop Version
1st three digits of your TSN
Have you uninstalled and reinstalled the desktop since receiving this error?

This only came to our attention very recently and there are very few people reporting it (hence the need to bump it just to get a reply to the thread). Since the investigation is in its infancy, there is no ETA to provide at this time.

[ninoscalia]

I've been having the same problem.

My information as follows:

OS: WIN98SE
TiVo Desktop Version: 1.3
TSN: 540
I reinstalled TiVo Desktop

[JDTruman]

I'm experiencing this same problem. My information:
OS: Windows ME
TiVo Desktop Version: 1.3
TSN: 540
Un/reinstalled desktop? Yes.

Also, I have tried using three computers (all running Windows ME) as servers, and they all experience this problem. Attempting to view photos on my TiVo will also locked it up on two of my three attempts at accessing photos.

[GrumpyTurkey]

I just bought a new Series 2, to replace my perfectly fine Series 1 just so I could show digital pictures to my family on Thanksgiving! I have a new 540-00--------
and I am using windows 98 ME with tivo publisher 1.3. Any suggestions before Thursday would be great. Thanks

[bbwlover7_58]

Here's the info you requested:

Your computer's OS: Windows ME 4.9.3000
TiVo Desktop Version: 1.3
1st three digits of your TSN: TiVo #1: 240, TiVo #2: 590, Both give the same error
Have you uninstalled and reinstalled the desktop since receiving this error? YES

In addition to the Desktop un/re-install, I've also restarted both TiVo's with no change.

Hope you have good hunting for this bug!
Thanks,
Doug

[MoeLevin]

My comments are basically all of the above. I rely on the photo feature for many things.

Your computer's OS: Windows 98SE
TiVo Desktop Version: 1.3
1st three digits of your TSN: 240
Have you uninstalled and reinstalled the desktop since receiving this error? YES

[TiVoJerry]

So far it looks like all of these reports are with Desktop 1.3 and SW version 7.2.1. I just duplicated this here at my desk. I actually reported this awhile back because I am using 1.3 at home on a Win ME machine. I'm adding your reports to what I've filed and hope to get engineering on this shortly after the Thanksgiving holiday.

Thanks to those of you who signed up just to post the information I've requested! I'll let you know more when I have something to give out.

If anyone is having this issue with a desktop version above 1.3, please feel free to add your info to this thread.

[Ringo]

Having the same problem....was hoping to show pics on Thanksgiving. Here's my info:

OS: Windows ME
TiVo Desktop Version: 1.3
TSN: 240
uninstalled and reinstalled? YES

[rufus_x_s]

I just realized today that photos didn't work for me either. Music has been working fine. I think it must have went bad after the overlap protection update. (Not great timing since I had the family over for thanksgiving and wanted to show a few pics, but not the end of the world.) I think I had Tivo Desktop 2.0. Not sure now because when I uninstalled it said I had 1.0.0.0 installed and would have to remove, but I know I would have had at least 1.3. Anyway, I uninstalled what I had and installed 2.2 and it works fine now. (Although haven't tested music yet :-) I have a series 2 TiVo and Windows XP Pro.

[LongTime]

:up:

We had the same problem today after the Thanksgiving dinner.
Everyone just crowded around the computer to look at the photos.
I just tried version 2.0 on another Computer and it works, I did not try the music.

System with error:
Your computer's OS: Windows 2000 Server w/ SP4
TiVo Desktop Version: 1.3
1st three digits of your TSN: TiVo #2: 240
Uninstalled and reinstalled? NO

System that works with pics:
Your computer's OS: Windows XP w/ SP2
TiVo Desktop Version: 2.0
1st three digits of your TSN: TiVo #2: 240
Uninstalled and reinstalled? Fresh install

[whisperator]

We had the same problem while waiting for the Thanksgiving dinner.
No photos, just music - plus we suffered my luddite (though wonderful in all other ways) sister-in-law bemoaning modern technology

I get the problem on both my Tivo boxes

System with error:
Your computer's OS: Windows XP Home Edition Version 2002 Service Pack 2
TiVo Desktop Version: 1.3
1st three digits of your TSN: TiVo #1: 240, Tivo #2: 275
Uninstalled and reinstalled? NO

[tivouser14]

I have been trying to figure out why my computer was not allowing the TIVO to access my photos. Thanks for posting to let me know that it's not my problem but one related to a TIVO update.

Here's my info:

Op System: Windows 98 SE
Version: 1.3
Service Number: 540
Uninstalled: No

[bbwlover7_58]

Ok, its been a couple of weeks since the overlap update and the discovery of this bug. Does anyone have a status on the fix, or an update on the plan?

Thanks,
Doug

[TiVoJerry]

For users with Win98 or WinME, 1.3 is the only desktop option available at this time. For users with 2000 or XP, you should upgrade to 2.2 to fix the situation.

As I said before, I filed this awhile back but didn't have any reports to back me up until this thread appeared and gained steam just before Thanksgiving. I'm doing what I can to get this looked at, but those of you with 98 or ME should not expect a fix to happen overnight.

Any fix would have to be tested and soaked. If the fix is to the desktop app itself, that would be great because we could send it out pretty quickly. If the DVR's SW actually has to take the fix, it would be rolled into the next available SW release some time next year.

I know how annoying this can be to those affected (I'm affected, too) and will make sure this thread is updated as soon as I have any worthwhile information to pass down.

[tivouser14]

Jerry-
Wouldn't it be as simple as undoing whatever update caused the problem? I'm assuming that the DVR downloaded updated software that contains the bug that appears when interfacing with computers using Win98. Can't the previous DVR software be reissued?

[TiVoJerry]

It is actually not that simple. Any SW update has to follow a rigorous checkoff process (following a "soak time") that takes a substantial amount of time and resources. We have to balance a number of other factors in as well before deciding when to release a newer version, keeping in mind that it takes several weeks to roll out. Additionally, unless it is (1) an emergency situation (2) affecting a large portion of customers, we do not perform rollouts during the holiday period.

As with many situations, the fix for this (once completed) will be rolled into the next available SW version to make the most efficient usage of our engineers and rollout mechanism. Unfortunately, we can't justify making a new version of SW just to fix this particular issue and a desktop release for an outdated version of the desktop software would take even longer due to existing higher priorities.

[Xlrator]

OK, so for a temporary fix to this I will take my photo HD out of my dump and run it in my wife's XP machine. I could still keep the mp3's in the Win98 machine.

[d_domino79]

Jerry
It would be nice if the download for the tivo desktopv1.3 stated that it doesn't work with photos when running windows 98. I just went out and bought and ethernet adaptor and router to connect my tivo. Unfortunatley I didn't find this forum until after I discovered the same error myself.

Derek

[The DVR Sage]

I have seen this error in person as well, with tivo desktop version 2.2. I believe it to be related to people running software firewalls; the error 43-400 is the one that pops up with photos, and error 400 comes up when attempting to listen to music. Not certain of the exact fix, but can generally be solved by manually opening the standard desktop ports (TCP 2190, UDP 2190, and TCP 8080-8089) on any software firewalls. At that point, I would uninstall and re-install the desktop software, and powercycle the tivo, PC, and router. Sometimes not all of these steps are necessary, but that list should get you all fixed up. Works like a charm :o)

[bbwlover7_58]

To the The DVR Sage;
Sorry but the Firewall setting made no difference on my setup. In fact on systems that have this problem they CAN use the Music side without problems, it's just the Photo's that give the 43-400 error. I use BlackICE Defender and it can be disabled easily. It didn't help. Looks like we're all still stuck.

To TiVoJerry;
I know that any software change must go through extensive testing, but that very testing SHOULD have caught this problem before release. Please make sure that our particular setup is added to the test suite for future updates. TiVo Desktop for ME and WIN98 have not been updated since August 25, 2004. I'm sure there’s plenty of users’ getting hit with this bug. I would gladly give up Overlap protection to get my Photo's working again.

Thanks,
Doug

[NowPlaying]

So that we can track this down, please provide the following:

Your computer's OS
TiVo Desktop Version
1st three digits of your TSN
Have you uninstalled and reinstalled the desktop since receiving this error?

This only came to our attention very recently and there are very few people reporting it (hence the need to bump it just to get a reply to the thread). Since the investigation is in its infancy, there is no ETA to provide at this time.

Add me to the list of people getting this error.

Photos worked until recently. Music currently works fine but any attempt to access photos gives the Error #43-400.

Your computer's OS: Win98SE
TiVo Desktop Version: 1.3
1st three digits of your TSN: 140
Have you uninstalled and reinstalled the desktop since receiving this error?: No

Would like to get this fixed for the holidays.

I assume the problem is part of the recent software update which also is causing my remote to double-click/not-click.

Craig

[LtKernelPanic]

Add me to the list as well.

Win XP SP2 w/latest updates
Tivo Desktop 2.0 (haven't tried 2.2 yet)
TSN 540

I haven't tried un/reinstalling because this is the first time I've installed Tivo Desktop after replacing the drive in my PC. It worked fine before though. I'll try updating to 2.2 in the next day or so when I have time and report back.

[PipeDream]

me too:

Your computer's OS: Win98
TiVo Desktop Version: 1.0
1st three digits of your TSN: 110
Have you uninstalled and reinstalled the desktop since receiving this error?: Yes

cheers!

[LtKernelPanic]

Works fine with 2.2 again at least for playing music. My pictures are stored on my Power Mac G5. Oddly enough the Mac version (1.9) works fine even though Tivo claims it's not Tiger compatible.

[Draftingbatman]

Your computer's OS: Win98
TiVo Desktop Version: 1.3
1st three digits of your TSN: 540

I really love my tivo but I am getting sick of this problem. I used to use this feature all the time. There should be a faster way to get the fix to us. I already got about 3 other peoples to buy tivo because of this feature but now when people come over this scares them. PLEASE PLEASE PLEASE FIX THIS SOON.

[just4fn]

Your computer's OS: Win98
TiVo Desktop Version: 1.3
1st three digits of your TSN: 110


comments same as everyone else. I have reloaded software- does not work!. I am one of the suckers that paid 100.00 for tivo to go. Can I get a refund?

[JPLA90027]

So that we can track this down, please provide the following:

Your computer's OS: WinME
TiVo Desktop Version: 1.3
1st three digits of your TSN #1: 240
1st three digits of your TSN #2: 595
Have you uninstalled and reinstalled the desktop since receiving this error? No

This only came to our attention very recently and there are very few people reporting it (hence the need to bump it just to get a reply to the thread). Since the investigation is in its infancy, there is no ETA to provide at this time.

Setup my wireless network tonight exclusively to use TiVo features. Even if an ETA can't be provided, can we expect status reports? Frustrated customers need attention especially when there are problems, regardless if there are answers. Please keep us posted.

Judge

[NowPlaying]

Add me to the list of people getting this error.
Your computer's OS: Win98SE
TiVo Desktop Version: 1.3
1st three digits of your TSN: 140
Have you uninstalled and reinstalled the desktop since receiving this error?: No


Update on my info.:
Your computer's OS: Win98SE
TiVo Desktop Version: 1.3
1st three digits of your TSN: 140
Have you uninstalled and reinstalled the desktop since receiving this error?: YES

I read on the TiVo support forum that TiVo tech support was telling people to reinstall the desktop to fix this problem. I did a complete uninstall/reinstall and still get just the error message when trying to access any photos.

[dubnation]

After I bragged on my TIVO, I became embarrassed/disappointed when a room full of my visitors read Error #43-400 as I attempted to display pictures taken that evening.
TIVO probably lost about 5 sales that night. Where's the fix?

Your computer's OS: Win98
TiVo Desktop Version: 1.3
1st three digits of your TSN: 0BF

[radishstove]

Just wondering if anyone knows an ETA on a fix for this? Hopefully it's just a quick patch for the 1.3 Desktop and won't require changes to the Tivo itself.

OS: Windows SE
TiVo Desktop Version: 1.3
TSN: 240 & 590 (neither works)
Un/reinstalled desktop? Yes.

Everything works fine on my XP system running Desktop version 2.2

[golfneel]

I just installed the usb adapter, which I ordered from Tivo website. The adapter is doing its job. When I purchased my Tivo series 2 on 12/19/05, I also purchased an adapter from the retailer, later to find out it was not compatable, so I ordered the adapter from Tivo. Now on to the problem....
I am also getting the error message #43-400. I have 4 computers in my house using a WRT54G linksys router, WEP enabled, router assigns IP's. One computer is running XP, another is running ME, and 2 are using 98SE. All have the error message when trying to access the server. The Tivo only sees 2 out of 4 computers in the "music and photos section", the one running ME and one of the 98SE computers. The XP can download recording with success, but the Tivo doesn't recognize the server in the "music and photos section". My question is simple based on the threads I have been reading the last 2 days. If Tivo has guaranteed a software product to work, then why did they release the latest version? My perception is the software product was tested and the software failed using the latest release of ver 7.2, but Tivo updated the DVRs anyway.
I would like any suggestions to help with this problem?
Tivo# 540
XP using Tivo desktop 2.2
(1)ME & (2)98SE using Tivo Pub. 1.3

Thanks,
Golfneel

[TiVoJerry]

The 7.2 software rolled out with a change that broke the functionality with the 1.3 desktop software. Engineering did not think there were any changes made to the software that would cause an issue with our desktop software, but they haven't had the mindset to think about how this old version of the desktop software differs from the current version. The change to fix this must be made to the software to correct this issue.

Having been at CES all last week, I am still catching up on any updates made to the issues that I am tracking, but I will not be posting any updates on the progress until we have a fix and an ETA as to when you will have it. It just doesn't make any sense for me to communicate anything earlier than that.

Should we have caught this? Absolutely. We try to test all aspects and configurations but this just plain got missed. It is now a testing requirement going forward. Unfortunately it's just not practical for us to roll out a software patch to fix just this one issue, for which I wish there was something I could do other than apologize. Having said that, it is my personal intention to try and get the posters on this thread the "fix" as soon as I can when it becomes available. Stay tuned.

As for golfneel's situation with XP, 98 and ME, I suggest that you try the following:
1> Turn off all three desktop applications and make sure they are disabled from automatic startup.
2> Restart all three computers and all TiVo DVRs. (drastic and all-encompassing, but covers a lot of bases. It's easier to cast a wide net to troubleshoot and then narrow things down later if you're still interested once the problem has been worked around.)
3> Just restart the XP desktop application and see what happens.

You've got a lot of different operating systems and TiVo Beacons running at the same time, so it doesn't surprise me that the the DVRs cannot see one of the computers. Narrowing down the focus on just one system will make it easier to troubleshoot your situation. Since the issue seeing 43-400 for photos only affects TiVo Desktop 1.3, it would be in your best interest just to use the XP machine to serve up your photos (1) to avoid this error and (2) to reduce the number of beacons running at any given time. If the XP desktop still can't be seen, you can be sure that the troubleshooting can focus on the network path between the XP and DVRs without getting distracted by the 43-400 error. Hope this helps.

Back to playing catchup with all the emails and posts that came in during the last week.......

[golfneel]

Thankyou for the response to my question. I hope a patch will be coming soon. My wife's ME computer has a lot of pictures she would like to publish on her Tivo. I haven't tried you troubleshooting tips, I will be trying the tips this weekend.

[MoeLevin]

About the following from your response: "Unfortunately it's just not practical for us to roll out a software patch to fix just this one issue ..."

I've been a software professional for over 35 years. Most of that time I've been responsible for developing and maintaining systems and applications for a large customer base. I'm also a very big TiVo fan. I've always been impressed with the quality of TiVo software and I tell my professional colleagues and friends about it every chance I get. However, I think you really let us down on this one. It was just plain poor regression testing. I think it's VERY PRACTICAL for TiVo to develop a patch for this error alone. There's more to practicality than immediate cost of fixing a problem. There's the loss of confidence by your current customers and the potential loss of future ones. It takes a mature organization that really has the customer in mind to do the "right thing". Please reconsider!

[TiVoJerry]

I have a workaround to suggest until this can be resolved. If you have not already heard about it, we are releasing TiVo Online Services which will allow you access to Yahoo! Photos, among other things (for more info, go to http://customersupport.tivo.com/knowbase/root/public/tv079923.htm?).

You can publish your photos to a free Yahoo! account and access them from any broadband-enabled TiVo box once it has received authorization. If you don't yet have that ability, use the priority list link on the above linked page to get it sooner.

It's only a workaround and requires uploading images, but it will at least allow you to view photos again until we can truly fix the issue.

MoeLevin, if it were up to me this would've already been rolled out and fixed. Believe me when I say I understand your frustration as I also happen to be affected by this at home.

[road3682]

I upgraded to tivo desktop 2.2 and can not get the music and photos any more. Were can I get desktop 2.1 to download again..???

[TiVoJerry]

Older versions are no longer available for download. The problem will not be with the desktop application itself as there were no major differences between 2.1 and 2.2 that would cause this problem.

Go to this online article (http://customersupport.tivo.com/knowbase/root/public/tv2017.htm?) to troubleshoot your issue.

[Artillery]

Your computer's OS: Win98SE
TiVo Desktop Version: 1.3
1st three digits of your TSN: Three TiVos - 540, 540, 140
Have you uninstalled and reinstalled the desktop since receiving this error?: Yes
:(

[NowPlaying]

Unfortunately it's just not practical for us to roll out a software patch to fix just this one issue, for which I wish there was something I could do other than apologize.

The software is for sharing music and photos. Now it only does music. It has lost 50% of its functionality. I don't think that qualifies as one small issue. TiVo charged me a fair amount of money for this software that no longer works.

[TiVoJerry]

To be accurate, the desktop software never came at a price. If you paid anything extra for Music & Photos, it would've been during the intial release of that ability to the DVR, which was referred to as Home Media Option. It was later decided that these abilities would be included into the DVR SW at no additional cost. I do not make this statement to trivialize the issue, but merely to make an important distinction.

Moving forward, it may be very difficult for us to continue supporting Desktop version 1.3 just for users of Win98 and WinME. Backwords compatability for older operating systems cannot be maintained indefinitely, particularly if it hampers our ability to move forward (as it may be doing here).


This last comment needs further explanation:
The investigation is showing that a change was made in how the DVR looks for sorting information from the desktop in order to display the photos in a more logical order when sorting by "By date taken". What it now looks for from 2.2 does not exist in 1.3, and is probably missing from even 2.0 & 2.1 (not an issue since Win2K & XP users can just upgrade the desktop).

For 2.2, sorting by "By date taken" will occur exactly as intended. Sorting by "By date taken" with 1.3, on the other hand, currently results in an order based the dates on which the images files were created (which is not necessarily the same thing as when the images in them were taken).

The DVR currently does not know to look for the older protocol any longer. The investigation is now focused on two aspects:
1> What would it take to have the DVR look for both protocols?
2> What would it take to update 1.3 to serve the new protocol?

For #1, we have to determine if we can enable a fix without it being a messy workaround that keeps us from making future refinements. Currently, for us to re-enable the capability for 1.3 we'd have to back out the change made to fix a sorting issue that has been present all along.

For #2, we'd have to update an obsolete SW branch and then run tests. Many of the engineers here now were not here for 1.3 and would need to dig in deeply to familiarize themselves with it before making changes. Some fairly indepth testing would be needed to make sure no other regressions were introduced, which would likely include a beta test cycle. This is expensive and time-consuming.

We also have to determine what the payoff is.
How many users are likely to be affected? (hard to determine, especially if customers do not call or post about it)
How likely are these users to upgrade to XP in the near future? (getting more likely with every passing day)
What is the industry standard regarding support for what many consider to be obsolete operating systems?
Is a workaround available? (Yes, Yahoo! Photos)
What other aspects does this affect? (this is where we discuss the peripheral aspects....call volume, escalations, customer perception, how far should we go to do "the right thing", etc)

With all of this being said, I want to reiterate that I am still doing everything I can to push for a fix for this issue. It is a priority discussion with all of the proper levels here in the company. I wouldn't be spending over an hour writing up this post if it wasn't.

I'll let you all know when I have something that is something significant to post.

[NowPlaying]

To be accurate, the desktop software never came at a price. If you paid anything extra for Music & Photos, it would've been during the intial release of that ability to the DVR, which was referred to as Home Media Option. It was later decided that these abilities would be included into the DVR SW at no additional cost. I do not make this statement to trivialize the issue, but merely to make an important distinction.

I don't understand the important distinction. I paid for the Home Media Option. Whether or not I paid for the software, the functionality I paid for has been removed.


Moving forward, it may be very difficult for us to continue supporting Desktop version 1.3 just for users of Win98 and WinME. Backwords compatability for older operating systems cannot be maintained indefinitely, particularly if it hampers our ability to move forward (as it may be doing here).


I understand not supporting older operating systems for new features such as TiVo to Go but I paid for the ability to share music and photos with my Win98 PC. TiVo charged me $99 just about 2 years ago for this rather expensive option. As a Tivo faithful early adopter I felt ripped when the option became a freebie. I feel really ripped now that I can no longer even use it.

[bbwlover7_58]

Any new information on this problem??? Is TiVo even working on it?

Just wondering...
Doug

[Woody7of11]

But after reading this...and being frustrated beyond belief, it had to be done.

What in the wild bleepin' world kind of response is that to this problem. I too paid $99, after buying my SECOND Tivo, and was happy to do so, I loved it. (Notice the past tense) I TOO wanted to show off my Tivo and pictures over the holidays...no dice. I TOO would have had about 5-6 people buy Tivo had it worked showing the pictures...instead of that embarrassing error. So the last thing I want to hear is a long winded apology that never quite hits the mark. I DON'T CARE what kind of work you have to do to fix this TIVO....I PAID FOR IT TO WORK WITH WINDOWS ME!!!!!!! Don't even start to tell me about a workaround through Yahoo. That is not a workaround, it's a way for you to get more people to join Yahoo, can anyone say "kickback". Hmmm, how about this "workaround"...print out all your pretty pictures on your HP printer and show them to everyone at the party...better yet, do shadow puppets on the wall and describe in detail what pictures you would be showing if TIVO worked....that is just as much "workaround" as your proposal. Is my frustration getting through? Fix the DANG problem. You're one step away from Replay TV with this response. Oh, and one more thing....DO YA THINK, maybe...with all of the other freakin commercials you send along with my data that you could....possibly, if not too much trouble, INCLUDE A FRICKEN TIVO MESSAGE THAT THERE IS A PROBLEM ON YOUR END!?!?!?!?!?!? Just a suggestion. :mad:

[Lightnin]

But after reading this...and being frustrated beyond belief, it had to be done.

What in the wild bleepin' world kind of response is that to this problem. I too paid $99, after buying my SECOND Tivo, and was happy to do so, I loved it. (Notice the past tense) I TOO wanted to show off my Tivo and pictures over the holidays...no dice. I TOO would have had about 5-6 people buy Tivo had it worked showing the pictures...instead of that embarrassing error. So the last thing I want to hear is a long winded apology that never quite hits the mark. I DON'T CARE what kind of work you have to do to fix this TIVO....I PAID FOR IT TO WORK WITH WINDOWS ME!!!!!!! Don't even start to tell me about a workaround through Yahoo. That is not a workaround, it's a way for you to get more people to join Yahoo, can anyone say "kickback". Hmmm, how about this "workaround"...print out all your pretty pictures on your HP printer and show them to everyone at the party...better yet, do shadow puppets on the wall and describe in detail what pictures you would be showing if TIVO worked....that is just as much "workaround" as your proposal. Is my frustration getting through? Fix the DANG problem. You're one step away from Replay TV with this response. Oh, and one more thing....DO YA THINK, maybe...with all of the other freakin commercials you send along with my data that you could....possibly, if not too much trouble, INCLUDE A FRICKEN TIVO MESSAGE THAT THERE IS A PROBLEM ON YOUR END!?!?!?!?!?!? Just a suggestion. :mad:

I'm with you honey. Heeeeelloooooo TiVo people????? Anybody out there?

[PipeDream]

Well it seems that those of us that bought the $99 special will have to take the expense of upgrading to some other form of Windows. And since TiVo has informed us that there will be no forth communication from them until or ever if there is a decision made to address this..I guess we are on our own. Too bad really..Tivo Services were really the best in all the DVR world. But..alsas..maybe it was a good decision to not buy the $300 for lifetime service. Since DTV dumped TiVo in farvor of it's own format and most of the cable companies have their own (even though they really suck) maybe we should wait for the next generation DVR. Good bye tIVo! I guess I can't keep up with you..nor can my $.

[TiVoJerry]

I know we were all hoping it wouldn't come to this, but after careful consideration and lengthy/lively review, it has been decided that we will not be able to bring Desktop 1.3 back into compatability. We are officially ending support for this version of our desktop software. The fact that Windows 98 & Millennium Edition are no longer supported by their manufacturer weighed heavily in that decision.

We admit that this is does not give anyone the warm fuzzies. That said, we felt it would be worse for us to restrict future development by regressing the DVR software to allow Desktop 1.3 to continue functioning. Given all the facts, if we'd have known this would happen, we would've still elected to choose this path but would've messaged the decision proactively.

This is definitely not what I had expected when I first reported this issue, an optimism which carried over to the language I'd been using in some of my earlier postings. I, too, took this issue personally and thought it would be a simple solution that I could push through and be a hero. I apologize for setting the wrong expectation.

I will be advising our agents shortly but wanted to let you all know as soon as I could.

[Blurayfan]

I know we were all hoping it wouldn't come to this, but after careful consideration and lengthy/lively review, it has been decided that we will not be able to bring Desktop 1.3 back into compatability. We are officially ending support for this version of our desktop software. The fact that Windows 98 & Millennium Edition are no longer supported by their manufacturer weighed heavily in that decision.
TiVoJerry
Microsoft didn't stop support quite yet these products are in extended support until July 11, 2006.
End of support for Windows 98 and Windows Me (http://www.microsoft.com/windows/support/endofsupport.mspx).
July 11, 2006 will bring a close to Extended Support for Windows 98, Windows 98 Second Edition, and Windows Me as part of the Microsoft Lifecycle Policy. Microsoft will retire public and technical support, including security updates, by this date.

[NowPlaying]

Well that just sucks. $99.00 for a Home Media Option that lasted about a year was a real rip off. Guess I will have to update my signature since my lifetime subscription seems to have expired.

[mtroy]

I am still running a Win. 98 PC (seven years old). It works great and I have no desire to upgrade. Unfortunately, this means I am screwed out of using this feature on my TiVo. I can understand TiVo's reasons for not wanting to be bothered with supporting features on older PC, even if I find it very annoying.

But what is really frustrating is my inability to just keep an older version of the Tivo OS on my TiVo that will make this feature work fine. I learned long ago in the Windows world that you don't just add updates if everything is working the way you want because upgrades frequently add to problems. In the Windows world, you have the ability to decide when to upgrade and to remove upgrades if they cause problems. TiVo's inability to "just say no" to upgrades is very frustrating. :mad:

[jpulver]

My photos work okay, but I'm having a big problem with music. I see all the music I've published, but when I play a selection, it plays for only 20 seconds or so, and then it moves on to the next song. Several weeks ago, I called TiVo and was told that it's a recognized problem and I should get a software update to fix it. That was several weeks ago, and I still have the same problem.