hd tivo MAJOR price drop today

[suncom3]

I just called retention and got a hd tivo for 299 bucks with a 100$ mail in rebate with a 100$ credit on the account with free hbo and showtime and hd packge for 6 months, WOWWWW anyone do better than that????????

[bgthom01]

Too good to be true....

[Dave E H]

this would be cheaper/better than buying a SD Tivo and modding it w/ a 250GB drive almost.

[Arbys_Night]

Is the $299 price after the two rebates you indicated? Or did you essentially get a $99 HD Tivo?

[TyroneShoes]

I just called retention and got a hd tivo for 299 bucks with a 100$ mail in rebate with a 100$ credit on the account with free hbo and showtime and hd packge for 6 months, WOWWWW anyone do better than that????????
How did you manage to get the extra stuff? They would only do the 299 for me. I'm pretty happy with just that, actually, and a free install with a free multiswitch is included, so that's pretty cool. I also heard that these were refurbs, but that isn't a problem for me either since I will swap this for a MPEG-4 box when the time comes.

[ebonovic]

You have to remember... Now with the 2 year commitment, that is a good chunk of time for DirecTV to make some of their money back on the box.

So it is not "too-far" out there..

[suncom3]

No the 299 is the starting price,then add the rebates and credits to that,Im not sure if its a refurb or not,who cares,they come with 1 yr warrenty anyway,the mpg4 will be out by then

I just kept pushing for the other discounts I had already been offered on prev calls,he eventually said ok,if you order it right now, alrighty then!!!

[Cwaters]

I just called and whined about having paid $549 online on Friday (activated the box last Tuesday) and got a $200 credit.
I was told by the retention CSR that the $299 deal was not to be coupled with the rebate. Now, it seems like the CSRs don't have any kind of team meetings or even daily updates of the deals they have available and how they're to be used so I'm sure some of us will get the rebate and the $299 price but sheesh... they really need to get on the same page. And I thought my workplace had poor communication skills.
It seems like I've paid about $60 for my 10-250 if all my credits and programming discounts come through. AND I got it online with a 5 year extended warrenty (though I still haven't read on paper just what that covers)

Cory
installed his first season passes today! No more missing F1 races :)

[wmcbrine]

Is this going to be applied to retail, or only through DirecTV? Today's Best Buy flyer is still showing $500 after rebate.

[lmurphy]

I just got the $299 deal this morning. Also, I was told they are new units and the $100 rebate does apply. I also received $5 off the HD package for 6 mos and free Showtime for 6 mos. The guy I talked to seemed pretty knowledgeable and knew all about the upcoming mpeg4 and said they would swap out existing receivers when needed. I read alot of post here everyday but usually don't reply to often.

[slapshot]

Also got in on this, $299,with $200 credit and $100 mail in rebate.Only charge is 14.95 for shipping.Sweet! Was already getting the HD pack for $5 off for 6 months.
Good deal!

[k.Trout]

Many thanks for this thread. I had been waiting to get a HD-Tivo and $299 with a $100 rebate is more than enough for me.

Just called retention and they will be sending it out soon.

I saw this thread last night and had called retention and was told the best deal they had was the $599 blah blah blah. I was wondering if this thread was for real so I called again today and sure enough she had to "check" but came back and said "Yep, 299 with a 100 rebate. I'm in.

Love it. Can't wait to record hd football.

[k.Trout]

BTW - The retention lady said that a 2 year committment was necessary and that it would be pro-rated at $12.50 a month. So if you leave D* 10 months early you have to pay them $125. My biggest complaint about them was that I couldn't record HD and that is solved so I will likely be a long term customer. No problem. She also said that the plan is to add 30-40 new HD channels by November. I can live with that.

Happy Trout.

[Charlutz]

Just called retention and was told the price was $549 with $100 rebate. I just used the rebate on an SD Tivo. I'll probably try again.

[alant40]

I just called retention and got a hd tivo for 299 bucks with a 100$ mail in rebate with a 100$ credit on the account with free hbo and showtime and hd packge for 6 months, WOWWWW anyone do better than that????????

Ok. Who and what is retention and what is there number. I called sales at DTV and the only offer they have is 649, with a 100 dollar rebate. So that means 549, not this 299 stuff I'm reading. Just got off the phone at 5:40 EST. So what is this all about before I buy anything. Thanks...

Alan


Update:

Got thru to retention after CS transfered me. I purchased the unit on the DTV website, so I get the rebate. When the receiver gets turned on, I get a 250.00 credit. Since I've been with them from day 1, I also get 20.00 dollars off my Platinum package for 6 months. I also got 3 months off the HD package. Not bad....

[Smthkd]

I just got mine for $299 plus tax! WhooHoo! :D

[vertigo235]

@!#$#%, I just paid $549 at ValueElectronics.com

What should I do?

[Scrib]

@!#$#%, I just paid $549 at ValueElectronics.com

What should I do?


yep, me too...

Got it this past Tuesday from Robert. :mad:

[wes000]

Call D* and see if that they cant credit your acct the $250. Worth a shot.

[Big Daddy P]

Gots' mine for $299 from retention too.

Rep Stefanie says $100 rebate is only for new customers! She's obviously wrong...isn't she? Gave me $5 off for 6 months on my account too.

Got to wait a 'til Tuesday Aug 23 for install...man, time is gonna crawl til then!

Installlation is free.

Anyone want to buy my Samsung t-160 HD Receiver? Or it's Ebay...

Yeah Baby!

[vertigo235]

I don't want to set my self up to be extremely dissapointed when they say no.

[slapshot]

Tell them you re going to cancel the service,you're not happy,etc. They'll transfer you to customer retention. I got mine for basically free today (14.95 for shipping,thats it!) Install is the 23rd.

[bidger]

Tell them you re going to cancel the service,you're not happy,etc. They'll transfer you to customer retention. You shouldn't be calling any other dept. besides Customer Retention if you want this deal. Don't waste your time with the regular number.

[willbhome]

Is "customer retention" the department at Tivo, or is DirecTV involved? I have two DirecTV Tivo units, and am considering adding an HD Tivo unit.

[Charlutz]

Just tried again. Guy said no and checked with supervisor, who not only said they were $649, but also that they weren't allowed to offer it at $299. :confused:

[k.Trout]

Retention # is 1 800 600-8977. I hope I'm not breaking any rules by posting that....don't give up. It completely depends on who you talk to. Two said no, one said yes.

[DVRaholic]

Just got off the phone with retention. 1-800-600-8977

They initally said it was $649. when I told her that I had heard of some people getting it for $299 she said to hold and she would check.

She then came back and said there is a new offer for $299 plus tax & shipping.
She also said that the $100 rebate is good for the hr10-250.

So my final price will be $241. Not bad for my 3rd HD-tivo.

It kinda makes me glad I didn't go crazy with the Best buy coupon last month like so many others here did!! Who would of thought you could get it for $100 less a couple of weels later without all the trouble!!!! :)

P.S. Robert of VE, I would of prefered to buy from you, but at a $250 less then your current price I couldnt pass it up. Its not right that D* in the very beginning gave you a hard time by getting on your case for charging us members under $999 (he charged $899). Now they slap you in the face and charge $299 for the same DVR that last week they didnjt want you to sell for less then $649. Its just not right!!! :down:

[willbhome]

Thank you, k.Trout and TivoAholic for that phone number! I just ordered it through that phone number, for $299, which will be billed to my DirecTV account; they'll send me the coupon via mail for the $100 rebate. And get this: they're sending it via an installer, who'll also bring the multi-switch and install all for no extra charge! (They said that not all subscribers will qualify for this discount; only "certain valued customers". I'll choose not to speculate on what makes one special; don't want to jinx it.)
Thanks again!

[Phil T]

Here is how I did.

$299.00 HD Directivo
-$100.00 credit on account
-$100.00 Rebate
-$30.00 ($-5.00 credit for 6 months on TC+)
-$30.00 ($-5.00 credit per month on HD Package)
Shipping and handling charges waved.
6 months free Showtime.

:)

[willbhome]

d'oh!

[Smthkd]

It just got better for me! I called back and talk to another Cust. Retention rep! I told her that I changed my mine and still wasn't happy with the $299 price, so she put me on hold and 2 min. later her manager answers the phone, ask me what was wrong with the deal!? I told him my local comcast offer sounded more appealing to me and for a D* customer since 1999, I felt like I deserved more. So to make me a happy camper he gave me the following:
$200 instant rebate off the price of the HD Tivo making it $99
$5 off my HD pack for 6 months
Free HBO for 6 months
Free Showtime for 6 months
Notated my account as being eligiable for the $100 rebate for Tivo equipment.
Plus waived the SuperFan pack fee to get me to return as a NFLST customer! That $455 worth of savings!!
After all those savings I ended up getting a "FREE" HDTivo and about $106 of "FREE" programming!

Plus I was able to get them to bill me on my D* account instead of charging it to my Visa!:D

I almost forgot! Installation is set for this Thurs. the 18th!

[willbhome]

I guess some are more special than others.

[brahuna81]

I guess some are more special than others.

I guess so too...I only called once, and didn't get very far:

First offered $649

Then offered $299.99

Then offered $199.99 with $5.00 off for HD Pack. Not good enough yet. I'm holding out for more!

[willbhome]

You should be able to get the $100 rebate on top of that. They said that if I don't receive the rebate coupon by mail in a week or so, to download it off their website.

[Kitehog]

I've been reading this fourm for about a year now and finally decided to register so I could thank everyone for all the great info here. Especially this recent deal on the HD/TIVO unit. This is what I got after the 3rd try


$299.00 HD HR10-250 - $100.00 Rebate = $199.00

HBO and Showtime for $2.00 for the next 6 months
$5.00 off the HD package for 6 months
$5.00 of my Total Choice package for 12 months

Programing discounts add up tp $156.00 so basically Im paying $43.00 for the Unit with installation and a new dish. I just bought a new Toshiba 52HMX84 DLP and can't wait to see some HD programing. :)

I almost pulled the trigger when they were $549.00 but decided to wait. Im glad I did :D

Thanks Again
KH

[brahuna81]

Okay...2nd time I called, I got what I wanted.

$299.99
-$100.00 Credit
-$100.00 Rebate
-$5.00 off HD Pack for 6 months
Free Showtime for 6 months
Free Starz for 3 months
HBO for $2.00/month for 6 months

Thanks for the heads up on this deal! Appreciate it everyone! I just find it funny how just about everyone here got different deals.

[brahuna81]

BTW - The retention lady said that a 2 year committment was necessary and that it would be pro-rated at $12.50 a month. So if you leave D* 10 months early you have to pay them $125. My biggest complaint about them was that I couldn't record HD and that is solved so I will likely be a long term customer. No problem. She also said that the plan is to add 30-40 new HD channels by November. I can live with that.

Happy Trout.

I was told the same with the 30-40 new HD channels by November, with ESPN2 HD being added within the next week, and TNT HD within the next month. I would be happy with that!

[lmurphy]

I also called again and got the Superfan Pack for free. So I'm a pretty Happy camper.

$299
$100 rebate
SFP free
$5 off TCplus for 6 mos
$5 off HD Pack for 6 mos
Showtime free for 6 mos

[theratpatrol]

Wow how is D* affording to do all of this? Sounds to me like they're gonna lose money. But then again who cares, its their own fault. Bring on the HD-Tivos! :D

[generalpatton71]

Let me ask you guys how is the purchase done. Do you pay them right then and there by credit card or can you have them put it on your bill? My current bill this month is already high with the paymeant of Superfan and the first payment for the Sunday Ticket. However next month won't be to bad and I might be able to swing it for a second HDTV tivo.

[Dssturbo1]

Do not think the csr is correct about 30-40 new hd channels by november.......

Might just show the hr10-250 was way overpriced to start with???

Remember dtv is a subscription based business plan company, they may lose on equipment to gain subs. they need these lower prices to compete with cablecos lower priced hd and pvr options.

[kturcotte]

I've got a couple of questions. I still have an SDTV. Any advantages of the HD DirecTivos over the SD DirecTivos (Other than the increased hard drive space)?
Also, do you have pay for the receiver all at once, or do they break it into montly payments and bill it to your account? Can you get more than 1?
Also, I have NO intention onf switching to the NDS DVR unless ABSOLUTELY necessary, so I'll probably have an HDTV by before that. Are there STILL problems with the HDMI output?
Also, is this ONLY through customer retention? Do I have to go through the whole "I want to cancel because my cable company is offering free HD DVRs?"

[keefer37]

I called and was told it was $399, no programming changes. I called directly the number posted on the first page of the thread. Arg. She said they had just changed out HD info on Friday, but that there was no "national deal" that had the HD TiVo at $299 or $199.

[ebonovic]

I guess so too...I only called once, and didn't get very far:

First offered $649

Then offered $299.99

Then offered $199.99 with $5.00 off for HD Pack. Not good enough yet. I'm holding out for more!


Your kidding right? Holding out for more?

What more do you want... You are already getting the unit for nearly $800 less then it was originally priced.

I only wish I had another HDTV that could use a $200 HD-DVR.


And people wonder why DirecTV (and other providers) have to keep raising prices.
Because they do stupid deals like this... and people want more...

Good for all of you that get a good deal (I am not ranting that I paid $1,000 as I have been LOVING my unit for 18 months now), but when is enough... enough...

Next we will hear... I want the unit for free, and 6 months free service...

[Cwaters]

I want the unit for free and free service...What's the "I'm quitting tomorrow so I don't give a sh**" CSR's number?

Cory

Also wants a new Porsche 911 turbo for the same payments as my 97 BMW...anybody got the hook-up for that?

[Enane]

Hi! First of all, thanks for the heads up!

I just called retention and I've got:

HD Tivo for $299
S&H $24.909
Mail In Rebate -$100
HBO $10 Disco for 6 months -$60
Showtime for free for 6 mo. -$60

Total= $103.99

I tried to get the additional $100 rebate but the rep said no and I didn't want to push it too hard. I feel that $100 is a more than fair price to pay even for a regular HD receiver so I'm a happy camper.
Thanks again,

Enane

[Lee L]

Wow how is D* affording to do all of this? Sounds to me like they're gonna lose money. But then again who cares, its their own fault. Bring on the HD-Tivos! :D


Well, maybe they have a bunch in the warehouse, know that soon they will be obsiolete and that they will be offering "free" MPEG 4 DVR's in the future that cost $10-$15 per month to lease and the new program will have no option to buy. Under this scenario, it makes sense to get $200 for the HR10-250 instead of $0 and they aren't really losing anything since they never planned on actually giving any real hardware to customers that have had the HR10-250 anyway.

[vhrocks]

I just called and got
hdtivo 299
100 rebate
free hd pak for 3 months
superfan pak for 49.00

[bgthom01]

Here's the deal I just got

$299 HD Tivo
-$100 Rebate
-$250 Credit (That they offered me previously)
+$50 for OTA antenna
NET: I get pain $1

I did agree to a two year service agreement. I couldn't be happier with the deal.

[Dick Kalagher]

Are those of you who are getting free HBO and Showtime already subscribing to those channels?

[apg1]

This is what I got:
$299.00 HD Directivo
$40.85 Tax, etc
-$100.00 credit on account
-$100.00 Rebate
-$120.00 ($-20.00 credit for 6 months off bill)
-$32.85 ($-10.95 credit per month on HD Package x 3 months)
Total – ($13) - D* is paying me $13 to take the HD Tivo :)

Oh yeah, and another oval dish and multiplexer.

[keefer37]

What are you all saying to get this deal? My first call failed horribly.

[vhrocks]

I just called the retention dept and said i had heard they were selling the hd tivo for 299 on the interent with a 100 rebate. the guy looked it up and said yup thats true..he first said you had to pay upfront, but i asked if he could add it to my bill, which he did.

Also told me too verify with the installer that I can receive the OTA HD signal before he installs, If I cannot, They will credit the cost of the antenea.

[Kevin L]

Thanks to suncom3 for posting this. I already own two HR10-250's and got the usual $250 credits when I bought them from VE. Here's what I did today:

I called retention at 800-600-8977 and asked the CSR what penalty was there if I cancelled my service to go to cable. I told her I wasn't threatening to do that, but since I need another HD receiver and cable has them available for all the TVs, if I decided to look into it further what would my cancellation fee. She told me I currently didn't have a commitment on my account (I should have since I bought the second HR10 in February), but in any event, it's pro-rated at $12.50 per month.

She then went on with what a good account I was ($141 a month) and that she could give me a great deal on another HR10-250 - only $299 plus tax and $14.95 shipping AND there's a $100 mail-in rebate. I said that's pretty good, but are there any other credits available. She said she could give me a $100 instant credit, too, bringing the price down to $99. I said good deal, let's do it. It also includes free installation including any switches and reasonable wiring, which I don't really need. She set up installation for this Thursday afternoon. Here's the math:

HR10-250: $299.00
Shipping: +$14.95
Sales tax: +$27.08
Less rebate: -$100.00
Less credit: -$100.00
Total cost: $141.03

I may have been able to negotiate more by threatening to leave, etc., but to me this was a very good deal and I'm happy with it. Time to get rid of another SD unit!

Good luck to the rest of you! :)

[mulscully]

I called today.. complained nicely about the significant price drop in the last 2 weeks, was very nice and the csr was nice...and she gave me another $100 credit

Previous deal when I ordered 2 weeks ago, it has already been installed and charges to CC

HD Tivo $699 (install new dish and OTA antenna)
Tax and shipping + $56
MIR -$100
Credit -$250
Free 6 months Sho (-$60?)
$2/month HBO 6 months (-$60)
$5 off TC package for 6 months (-$30)
$5 off HD package for 6 months (-$30)

called today additional ($100 credit)

Net Cost $125

I feel good about it....

[Enane]

Are those of you who are getting free HBO and Showtime already subscribing to those channels?

I got the $10 for 6 months discount on HBO and I currently have it. I'm getting Showtime free for 6 months which I don't have at this time.
Hoper this helps!

[jetcobra]

I got the HR10-250 in Aug for $350 + tax = $375 at BB.

Yesterday I activated it and called retention and got the following:

$250 credit
$100 rebate
HBO for 6 months at $2
Showtime free for 6 months
HD pack $5 off for 6 months
$5 off programming for 6 months

Total cost = $375 - $530 = -$155

[jello25944]

Guys.. I just called the 800 number on the 1st page, and this CSR, Leah, is almost yelling at me! "Who's your friend who got the deal? I want to research *HIS* account! How'd you get my number?? Who transferred you to me? I want first and last names!" I'm almost scared to continue this phone call..

[BillyT2002]

Hang up on her and call back. Who is she to be yelling at you. You are a customer and no one at DirecTV should be scaring you. You should be scaring them. ;)

[keefer37]

$299 HR10-250
$100 rebate
HBO for 6 months at $1
Showtime for 6 months $1
Plus we already have the $5 off for 12 months.

[tomthumb]

I was about to order mine, but ran into a bit of a roadblock.
My service address is different than my physical address (I live in San Diego, but want to receive Los Angeles locals, so I'm using my mother's Los Angeles apartment address as my service address)
The rep told me DirecTV requires professional installation of their equipment and will not mail/send the equipment for me to install.

How can I get around this roadblock?

[Brassua]

Guys.. I just called the 800 number on the 1st page, and this CSR, Leah, is almost yelling at me! "Who's your friend who got the deal? I want to research *HIS* account! How'd you get my number?? Who transferred you to me? I want first and last names!" I'm almost scared to continue this phone call..
That is nothing like my several different phone calls to them over the past few weeks, they've all been very nice to talk with, guess you got the exception to the rule CSR! :eek:

[gfoulks]

why is there no standard to these discounts? Do the reps just make something up and offer it? It would seem to me that they would have to have a ceiling of what they are able to offer and further why will some reps not offer anything at all? Maybe they each have an allotment of credits they are able to offer each day?

[Waldorf]

They told me it's based on your account. How many years you've been a customer, what level of package (huh huh huh) you've had, account in good standing, etc.

[daviddsims]

Tomthumb I am in the exact same position as you are. I tried everything I could to get them to just send it but it requires installation. I am not going to change my address because I (moved) to a white spot and I get locals and nationals and if I move to my real address and then back I would just get locals then. I am hoping value electronics or some other outlet will start selling them at that price and just buy it outright.

[gfoulks]

I called and asked what the definition of a valued customer was and she asked for my phone number... slight pause and she said you are considered a valued customer and asked what I was looking for. I explained that I read online about some awesome deals people are getting on HD DVR's and she said that they had a price drop for existing customers only and are now able to offer me this great deal...

HD DVR - $299
$100 MIR
5$ off HD Package for 6 months
Free Showtime for 6 months

She said that anything more than this, people would be lying. She further said that she's sold 6 of these offers today. I told her I would think about it and she said that my account was noted and when I call back anyone I speak with will honor the offer.

WOW - This is just the price point I was looking at to make my move to HD! Thanks D*

[tonyjeto]

I just ordered my Tivo last week for 649.00

I got
150.00 programming credit
100.00 rebate
HBO and Shotime for $2 for 6 month
Free install.

I got mad after reading this thread today so I called customer retention back.

They're going to credit my account an additional $200 bucks.

I'm happy again.

Tony

[Zuke]

Okay, pretty limited success for me.

BEFORE I even read this thread, I purchased the DirecTV HD Tivo yesterday at BestBuy (don't ask - we needed the 12 mo. no interest and had room on the card) for 599.

I stammered a lot though and had trouble just coming out and asking for a credit. Told her I reccomended friends in the past and they got what you all have been referancing and I feel I got screwed paying 599.

I got 6 mo's of Showtime HD for free
$5 off the HD Programming Pkg.
The $100 rebate.

Eh, beats a sharp stick in the eye. I still dig my new HD Tivo! :up:

Now I gotta go get an antenna for the network stuff.

[GadgetJunkies]

I have an OTA HD antenna that could probably use some more precise positioning. With this deal does the install guy do this? I'm in an area of SW Ohio that gets so-so HD reception. At the price points you guys are getting it looks like the time to move to HD Tivo.

[RxMan]

Let me know if anyone has luck getting around the installation 'issues'. Why can't they just mail me the damn thing?

[gfoulks]

RxMan... Do what I've done in the past... When the install person comes you say thanks... I can handle it from here. Explain to them that you really don't like the idea of having someone messing around with your equipment and that you need to install it yourself.

You sign the papers and he/she is off to do another job and happy that they didn't have to mess around with that installation.

[Kevin L]

Let me know if anyone has luck getting around the installation 'issues'. Why can't they just mail me the damn thing?Uh, maybe to prevent installation "issues"?

[ddruker]

Another success - $199 HDTivo after rebate + 6 months free showtime.

[adrud]

Finally got in on this deal. Fared a bit better than the last two times i've called this week. I've had an HDTV for 2 years and finally I can use it for its intended purpose.

HD DVR/3-LNB Dish......$249 + tax & shipping = $285.73

$100 rebate
Showtime free for 6 mo.
$5 discount on bill for year
HD package free for 6 mo.
Free install

Installer will be here on Friday, but he's not going to do any installing if I have any say about it. I do all my own work :up:

[Lije Baley]

Just spoke with a CSR at retention. She denied that there was any such price reduction. "Actually impossible," she said. I was looking for additional credits after activating a Best Buy 1/2 off unit last month.

And she took my phone number, so I suppose my account is flagged as "do not offer sweet deals" if I call back.

[jon777]

Ordered mine the bebinning of July for $749 -$250 credit and a bunch of programming credits. Called retention back today complaining that people are getting it a month later for $299 with 100 rebate. CSR was able to offer me an additional $150 credit. Not quite as good as what I would have gotten ordering today, however, it is "found" money.

Thanks all.

[nyjklein]

So, what kind of deals for the HD TiVo are available to new customers switching from cable?

[mjones73]

Okay, pretty limited success for me.

BEFORE I even read this thread, I purchased the DirecTV HD Tivo yesterday at BestBuy (don't ask - we needed the 12 mo. no interest and had room on the card) for 599.

I stammered a lot though and had trouble just coming out and asking for a credit. Told her I reccomended friends in the past and they got what you all have been referancing and I feel I got screwed paying 599.

I got 6 mo's of Showtime HD for free
$5 off the HD Programming Pkg.
The $100 rebate.

Eh, beats a sharp stick in the eye. I still dig my new HD Tivo! :up:

Now I gotta go get an antenna for the network stuff.

Return it, get another one from Directv...

[mjones73]

Just spoke with a CSR at retention. She denied that there was any such price reduction. "Actually impossible," she said. I was looking for additional credits after activating a Best Buy 1/2 off unit last month.

And she took my phone number, so I suppose my account is flagged as "do not offer sweet deals" if I call back.

Call back, CSR's are notorious for being out of synch with information there.

[mjones73]

So, what kind of deals for the HD TiVo are available to new customers switching from cable?

You can get them online for $529 to $579 with the $100 rebate and usually a free dish and installation. Check SolidSignal, Value Electronics, Weaknees, etc...

[Charlutz]

I posted yesterday that I called twice and was told there was no $299 deal -- indeed, that it was "impossible." I just called again and was offered $299 and 2 free months of SHO. I already bought a SD tivo this month, so I can't use the $100 rebate again. I asked for some credits to make up for that and was denied. I declined, but I confirm that the $299 deal is real AND that you have to get the right CSR. Keep dialing.

[jaro]

no luck....got 1/2 off on the HD package, $100 mail in...total 349 + 14.95 shipping with the OA antenna and install....they did not want to talk about any other deals! Can I still call back and ask for more...1st time around I was not getting anywhere....

[jaro]

..so basically about 250 or so net...._ the HD discount...

[mjones73]

no luck....got 1/2 off on the HD package, $100 mail in...total 349 + 14.95 shipping with the OA antenna and install....they did not want to talk about any other deals! Can I still call back and ask for more...1st time around I was not getting anywhere....

Looks like you got the deal price to me. You can try and push for more programming credits if your a valued customer.

[gfoulks]

for those that are not getting the deal... how long have you been a customer? What does your current package consist of?

Just curious if there is a correlation to the amount your offered based on how long you've been a customer and how much you spend a month with them.

[blueman2]

Finally got in on this deal. Fared a bit better than the last two times i've called this week. I've had an HDTV for 2 years and finally I can use it for its intended purpose.

HD DVR/3-LNB Dish......$249 + tax & shipping = $285.73

$100 rebate
Showtime free for 6 mo.
$5 discount on bill for year
HD package free for 6 mo.
Free install

Installer will be here on Friday, but he's not going to do any installing if I have any say about it. I do all my own work :up:

I am a potential new sub to DirecTV. Up until now, the deals for new subs have been rather poor. Adrud, where did you call to get this deal? It looks pretty good to me.

Anyone out there seen anything better for new subs?

[Lije Baley]

Call back, CSR's are notorious for being out of synch with information there.

How right you are. The second call got me a CSR who knew the deal was on. He hemmed and hawwed for a bit. All he could do for me was a fifty dollar credit on my account. But that's better than the first call, and is in addition to the credits I received when I activated the unit last month.

[lazymannow]

For those of you who are having trouble getting this deal, are you just calling the regular Directv number or are you calling the customer retention number. If you just call the regular number you are wasting your time.

I believe that it helps the deal if you are not in a present commitment with them and you have been a customer for a fair length of time.

And most important, YOU MUST MENTION THAT YOU ARE THINKING OF LEAVING OR HAVE A BETTER DEAL FROM CABLE OR DISH.


CALL 1-800-600-8977 That gets you right to customer retention

1-800-600-8977

[kturcotte]

I just got off the phone with them, and got 1 for $300, plus a $100 mail in rebate. I do have a couple of questions though, that they couldn't/wouldn't answer for me. Will I be able to get ALL (HD and SD) through the component output, downconverted to 480i (I do have a component input on my SDTV)? Also, what programming is on the 110 bird? I currenty have seperate dishes pointed at 101 and 119-am I going to need anything off 110?

[gfoulks]

you don't need to threaten to leave... If your polite to the person and simply explain what it is you want you'll get it.

[jcricket]

I paid $400 for my HDTivo back at the end of May ($649 - $250 credit). Seeing as you can currently get it for about $200, that's only about a $200 difference from the current price. The programming credits seem to be largely the same ($10 off HBO for 6 months, Free showtime, $5 off HD package, $5 off programming package)

I can deal with that. When I first saw the price drop my jaw dropped too. I'm used to computer equipment obsoleting itself, but not dropping 50% in price in two months. But then again, I just got a flyer in the mail and I could buy the same laptop I bought back in March for about 1/2 price. Geez.

At any rate, I agree with Earl, I really get a lot of use out of my HDTivo. I also get my locals very nicely OTA (except UPN, oddly enough). When the HMC comes around in 2006, they can pay me to switch, or at least give it to me for free. I'd switch for free (since I'd rather not go to Comcast), but I'd also try to work some programming credits in there :) Hopefully by then they'll actually have more HD programming worth watching/paying for.

[mjones73]

I just got off the phone with them, and got 1 for $300, plus a $100 mail in rebate. I do have a couple of questions though, that they couldn't/wouldn't answer for me. Will I be able to get ALL (HD and SD) through the component output, downconverted to 480i (I do have a component input on my SDTV)? Also, what programming is on the 110 bird? I currenty have seperate dishes pointed at 101 and 119-am I going to need anything off 110?

Yes it will output 480i over component, your going to miss most of the HD channels without the 110.

http://steve.dbstalk.com/dbs/directvlineup.htm

I believe you could either swap out the 119 dish with a used Phase II dish with the Sat C kit installled or use a 3rd dish with the special Sat C LNB and injector (from the Sat C kit) to add the 110 to your set up.

[JWG]

I got an apology for long hold times (wonder why such long hold time :D )

Anyway,

I did get:
$299
$150 instant credit (already on my bill, I just looked)
$100 mail-in rebate
-------
$ 49 plus tax and shipping (I didn't even push free shipping)

I said I know people like to ask for a bunch of programming credits, but since I already subscribe to NFL ST, could I just get Super Fan for free? She said yes. This is also, already on my bill and credited.

Install this Saturday.

Makes you wonder, My conversations was this easy:
Me: I hear current subscribers can get the HD DVR for $299?
CSR: Yes.
Me: Can I still get the $150 credit I was offered a few weeks back?
CSR: Yes.
Me: As a ST subscriber, would it be possible to get Super Fan thrown in?
CSR: One moment...... Yes.

After 5 minutes on hold "to put the deal through" it was done. They're not announcing the new HD DVR with HMO tomorrow morning are they :p

Now to find a good off-air antenna!

[bidger]

And most important, YOU MUST MENTION THAT YOU ARE THINKING OF LEAVING OR HAVE A BETTER DEAL FROM CABLE OR DISH. I said no such thing. I just asked about the $299-$100 rebate and the CSR wasn't aware of it, but put me on hold and when she came back she congratulated me for being one step ahead of her.

[BillyT2002]

I got my deal without having to mention I was thinking of leaving. I merely said that there is a whole thread full of people getting the HR10-250 for $299.00 on tivocommunity.com. I told them I also wanted to get it for the same price. I told them I also wanted them to honor the $150.00 discount that they quoted me 2 months prior. I told them I also wanted the $100.00 mail-in rebate. I told them I would also need a sat "C" kit for my elliptical dish and an installer to do the installation. It took me two phone calls total to the retention department. The first lady was unwilling to budge at all on the price, but offered it to me for $299.00 with a $100.00 mail-in rebate. She also offered me $5 per month off TC Premiere which is the package I subscribe to and $5 off the HD package for 6 months. She didn't bother to offer me further discounts on premium movie services because I already have TC Premiere which includes all of the movie channels. She noted all of this on my account. I hung up and called back on the retention line and the man who answered my call told me "I see you just called us about six minutes ago." I told him that I had and that I was looking for them to honor the $150.00 discount they quoted me two months ago on the $299.00 price and also I wanted the $100.00 mail-in rebate as well as the programming discounts which were noted on my account by the woman I had spoken with on the previous phone call. He told me that he would do it and it wasn't a problem. We have the install of my HR10-250 all set up for this Friday. This deal is awesome. I'm very happy once again with DirecTV.

As I live in central Maine, I didn't bother with the off-air antenna. We have nothing significant going on OTA in the digital world anyway. ;)

The only thing that would make me leave DirecTV at this point is if they ever disable FF on me. ;)

[Charlutz]

I told them I also wanted them to honor the $150.00 discount that they quoted me 2 months prior.

I hung up and called back on the retention line and the man who answered my call told me "I see you just called us about six minutes ago." I told him that I had and that I was looking for them to honor the $150.00 discount they quoted me two months ago on the $299.00 price and also I wanted the $100.00 mail-in rebate as well as the programming discounts which were noted on my account by the woman I had spoken with on the previous phone call. He told me that he would do it and it wasn't a problem. We have the install of my HR10-250 all set up for this Friday. This deal is awesome. I'm very happy once again with DirecTV.


What is the $150 discount? I am ready to take the plunge if I can get below $299 (I already used the rebate on an SD Tivo last week.)

[SpankyInChicago]

Man, I thought the 50% off Best Buy coupon was a great deal.

$299 - $100 through customer retension. Awesome.

I've got three units right now. I've got one more room that has a SAT-T60 in it connected to a 20" LCD 4:3 SD flat panel. Really tempted to upgrade that TV and get another HR10-250.

Hmmmm.

[billbillw]

I must have been lucky with the CR rep roulette. I called early Sunday morning and just asked what kind of deal I could get on an HD Tivo. They guy immediately said that I was in luck and that there was a great sale on the HD DVR. $299 and $100 rebate. No haggles, no threats to cancel, just a straight up offer. With tax and deliver/install fee it was like $329 on my next bill!
I didn't bother asking for additional credits because I called last week (before this deal was announced) and asked for a credit. The best I could get last week was $10 off my HBO and $5 off the HD pack for 6 months. She went ahead an put those credits on my account even though I didn't buy the Tivo at that time. Not bad really, considering that I've only been with D* for 9 months and my bill has never been more than $60 (thanks to Bellsouth Answers!).
So, $329-$100 Rebate-6 months of $15 credits=$139! Not bad considering I'm not a long time sub.
After I sell my LSS-3200a, I should have some extra money in my pocket.

[blueman2]

Well, it looks like new subscribers are out of luck on this deal. I called but they said they can only offer $550 price.

I wonder if I subscribe with a standard box, and call back in a few days later as a current sub, if they will offer me this deal? Has anyone who is a very recent sub gotten this great deal?

[jmgonzalez]

Damn, and I just paid $1,300 to buy my 2 new HD DVR's in the past 2 months (including the last one that I bought from Value Electronics).

I've put in my email request to DTV to have them look at my situation and hopefully offer some credits of some sort.

[Smthkd]

.....
After I sell my LSS-3200a, I should have some extra money in my pocket.

Hehe :D I was think the same thing! Then a little light bulb went off in my head and said "keep your old HD receiver dummy and trade it for a new MPEG4 receiver, then put it on eBay and make one or two hundred dollar profit off of it to some dumb videophille earger to get one"! :p

[SpankyInChicago]

Damn, and I just paid $1,300 to buy my 2 new HD DVR's in the past 2 months (including the last one that I bought from Value Electronics).

I've put in my email request to DTV to have them look at my situation and hopefully offer some credits of some sort.

Let us know what you find out from DirecTV.

[tomthumb]

Will retailers be offering a similar deal/price shortly?
It seems like that is my only choice since I can't have DirecTV do their installation.

[Exquzet]

New twist:

Started very painless. I said I was looking for the same offer that all of my tivocommunity friends were getting. She said great, I will do that for you too!

I told her $299.00, $150 instant credit, and $100 Mail in rebate. She said OK but she needs to charge my credit card for the amount. She set the install date for this Saturday and said thank-you. I asked what the charge on my credit card was and she said

$715.41 :(

I said to stop everything and explained this all to her again and told her that some people were even getting programing credit on top of everything else. She said that she would need to put me on hold.

End result:

$299
-$150 instant credit
-$100 mail in rebate
-$20 credit each month for 6 months on my TC Preimier :)

Net:

A new HR10-350 and $70 to me. :)

[andbye]

commitmentswapping

[captenblack]

Finally got a standard deal, last week I got nothing!

The guy was helpful and offered $299 for the HD Tivo with the rebate. OTA antenna/installation was an extra $50, and I wanted that. I was also told the installation would be complete, including any multiswitches or anything else that is needed for the "complete" install. I was a little worried about that so I'm glad it's covered.

I've only had DirecTV at this address for a year, so I didn't want to push for extra stuff too much. They already swapped a new SD tivo recevier when mine crapped out a couple months ago, and they also were nice enough to give me full credit for a service call about 7 months ago (original installer didn't tighten the dish on the roof and during a storm it went off course).

Anyway, they did throw in $5 off the HD package for 6 months, and I'm satisfied and the guy was helpful, unlike the woman I got last week.

Thanks to users on this forum for sharing their experiences. Also should note I did not threaten to leave, just asked about the deal.

[lee_dec_28]

I purchased a HD DVR unit back in early July for 599 from BB. Got the 250 credit applied to account when I activated.

Called retention today after visiting this (wonderful) forum. Very nice CSR applied a $150 credit to my DirecTV account. So, I netted out to what the current offer is. Not a bad deal at all. :)

I was not required to extend my commitment from last month any longer (I did a 1 year commitment, which seems reasonable on their part, when I received my original credit in July).

I should also note I never "threatened" to leave DirecTV. Fact of the matter was, I wasn't going anywhere, just looking to recoup my 150 dollar loss on the DVR in a month. Thanks to all who posted on here!

[Gecko85]

Just got off the phone with retention. Didn't threaten to leave, but explained I had been thinking of upgrading to HD but was worried about paying a lot for equipment that will soon be outdated.

Here's what I ended up getting:

$349 for HD-TiVo w/off-air antenna (for locals in HD)
$100 instant credit on my account
$100 mail-in rebate
$5 off Total Choice+ package for 6 months ($30 savings)
$10 off my Sports Package (gotta see Real Madrid play futbol) for 6 months ($60 savings)
3 months free HD service ($33 value)
$14.95 delivery and installation

When all is said and done (and I get the mail-in rebate), I'll have paid $40.95 installed (not counting the HD service after the first 3 months...)

I couldn't get free Showtime, but who cares?

[bjboudre]

New twist:

Started very painless. I said I was looking for the same offer that all of my tivocommunity friends were getting. She said great, I will do that for you too!

I told her $299.00, $150 instant credit, and $100 Mail in rebate. She said OK but she needs to charge my credit card for the amount. She set the install date for this Saturday and said thank-you. I asked what the charge on my credit card was and she said

$715.41 :(

I said to stop everything and explained this all to her again and told her that some people were even getting programing credit on top of everything else. She said that she would need to put me on hold.

End result:

$299
-$150 instant credit
-$100 mail in rebate
-$20 credit each month for 6 months on my TC Preimier :)

Net:

A new HR10-350 and $70 to me. :)

Just got off the phone with DirecTV and they weren't giving this one up. All they would offer was the $299 with $100 MIR. She could not find anything that related to a $150 instant credit or a $20 per month credit for 6 months. Guess you got lucky or I got ahold of the wrong person

[hammer32]

Thanks much for all the tips! Called and they offered us the $299 plus $100 rebate, $150 activation credit and free Showtime/$10 off HBO after just mentioning the 299.00 HD-DVR deal. We got disconnected after the first CSR found the $150 activation credit (he said there were two paths to follow in the computer and only one had that), but the next CSR we called had the same pricing.

[Edited for spelling: was typing too gleefully]

[Exquzet]

I would try again. I told her straight up that on all my friends on tivocommunity.com were getting this deal. I did not let her tell me pricing, I told her what I wanted.

May the Force be with you!

[CTLesq]

This is incredibly disappointing for me. I purchased min HR10-250 in the middle of July from an online retailer (who was top notch IMO). I paid approximately $600 for it. I was able to get a $250 credit from D.

I understood the hardware price was set to drop on 1 August. But this is catastrophic. Essentially people are getting them for free or making money off the proposition.

Any thoughts on trying to salvage something out of this? Clearly the retailer won't refund me my purchase price and D has already given me a decent credit.

But this is like getting slammed. Had I bought months ago I wouldn't complain but this is just SO close.

Makes me sick.

Any thoughts would be appreciated.

CTL

[hoopsrgreat]

called retention today, said I was hoping to get the same deal Ive been reading about.... she kind of laughed and said, "that is not an authorized D* site."

I didnt even tell her what site, so it appears this site is POUNDING retention looking fo rthis deal.

I just got an h10 two weeks ago, got the 250 credit, plus the 100 rebate.

Tried to get the hr-250 and they turned me down. Said I could get it for 649 plus the 100 dollar rebate.

I only have 1 HDTV in my bedroom, if they would have given me the hr-250 I might have went out to get another HDTV for the living room.

I said no thanks, and hung up.

I wont be calling back multiple times as it is simply not that important to me.

[jcricket]

This is incredibly disappointing for me. I purchased min HR10-250 in the middle of July from an online retailer (who was top notch IMO). I paid approximately $600 for it. I was able to get a $250 credit from D.

I understood the hardware price was set to drop on 1 August. But this is catastrophic. Essentially people are getting them for free or making money off the proposition.

Any thoughts on trying to salvage something out of this? Clearly the retailer won't refund me my purchase price and D has already given me a decent credit.

But this is like getting slammed. Had I bought months ago I wouldn't complain but this is just SO close.

Makes me sick.

Any thoughts would be appreciated.

CTL
Some credit card companies have price protection. Have you tried that route?

Other companies (including some online ones) have a no-hassle return policy. Not sure if that helps.

I would also second what people here say about calling retention. Mine was nearly 3 months ago, so I didn't feel like I'd have as much luck, but you might (being so close)

[Craig540]

My Deal after 2 calls.

$299
$100 rebate
$100 credit
$5 off service for 6 months

Man thanks for the tip guys. :up:

[mjones73]

This is incredibly disappointing for me. I purchased min HR10-250 in the middle of July from an online retailer (who was top notch IMO). I paid approximately $600 for it. I was able to get a $250 credit from D.

I understood the hardware price was set to drop on 1 August. But this is catastrophic. Essentially people are getting them for free or making money off the proposition.

Any thoughts on trying to salvage something out of this? Clearly the retailer won't refund me my purchase price and D has already given me a decent credit.

But this is like getting slammed. Had I bought months ago I wouldn't complain but this is just SO close.

Makes me sick.

Any thoughts would be appreciated.

CTL

Call retention and explain what you did here, tell them your not happy about, some others already mentioned they got more credits out of them.

[mjones73]

called retention today, said I was hoping to get the same deal Ive been reading about.... she kind of laughed and said, "that is not an authorized D* site."

I didnt even tell her what site, so it appears this site is POUNDING retention looking fo rthis deal.

I just got an h10 two weeks ago, got the 250 credit, plus the 100 rebate.

Tried to get the hr-250 and they turned me down. Said I could get it for 649 plus the 100 dollar rebate.

I only have 1 HDTV in my bedroom, if they would have given me the hr-250 I might have went out to get another HDTV for the living room.

I said no thanks, and hung up.

I wont be calling back multiple times as it is simply not that important to me.

It's your choice but the CSR's are notorious for not having the same info there, I managed to get one on my first try because the rep I talked to was aware of it.

[nodeal]

called retention today, said I was hoping to get the same deal Ive been reading about.... she kind of laughed and said, "that is not an authorized D* site."

I said no thanks, and hung up.

I wont be calling back multiple times as it is simply not that important to me.


Called three times.

First call, Katy: $650 - $100MIR = $550 with no credits.

Second call, Jason: $650 - $100MIR - $250 discretionary credit = $350 (yeah, it don't add it up.)

Third Call, Elizabeth:

This was a dream. Told her a co-worker had received deal (true) earlier for $299 with $100MIR, $100 additional rebate, and service cred.....She cut me off.

Elizabeth: "The deal is $399 with a $100 rebate. There are no other rebates and definetly not any service credits."

It went down hill from there, as she proceeded into some long tale about a crazy women who made a million dollars from a credit card company. Not sure the relevance, but she liked telling it. She was so absurdly rude, and lied twice, that I had only one choice...cancel my service outright. Was considering just taking the $200 deal she offered till she went loony.

She took great pleasure in cancelling my service on the spot, and ended the call taunting me about how much it was going to cost to restart service now!

Not sure how they stay in business with customer service like this. If you get Elizabeth, HANG UP IMMEDIATLY.

You folks enjoy your Tivos. I'll enjoy my 100% monthly savings.

[MarkBarbieri]

I just called and was told that there is no such deal. It is $649 pluss a $100 rebate. I guess I'll try spinning the wheel again.

Sadly, I bought my HD DVR on Saturday at BB for $599. I'll be really disappointed if I get nothing out of this.

[bosny]

To qualify for the $100 rebate, do you need to be pre approved or have your account noted? Can I work the best deal I am able to with retention, without mentioning the rebate, and then simply complete the form I printed out off of the website previously published here? Will the submission be approved? Thanks for your thoughts.

[Exquzet]

D* must have run out of their overstock :rolleyes:

[kturcotte]

I have another fun question. This reciever (With the current software) still allow using the 800 number? If not, it's going to be a deal breaker if they try and make the initial call home with the receiver (No local dial in number, and a block on the phone).

[GadgetJunkies]

Second call tonight:
$299
$100 MIR
$50 Instant Rebate
No S/H
$5 off my TCP package for 6 months
$5 off my HD package for 6 months
Showtime HD free 6 months
:D :D :D

[jlib]

I wonder if the quality of the deal has to do with what ones monthly bill is. Are the winners dropping a C-note every month? It would be interesting to see the correlation if there is one.

[strob777]

I just got off the phone with Stacy in Retention and the best she said they could do was $649 with the $100 rebate and a $200 credit but that was it. She did say I was a "valued" customer (been with DTV approx. 4-5 yrs. I told her it was still too high and I would have to think about it. Guess I'll call back later and try to talk to someone else. :down:

[lee_dec_28]

I wonder if the quality of the deal has to do with what ones monthly bill is. Are the winners dropping a C-note every month? It would be interesting to see the correlation if there is one.
I have Total Choice w/ locals, the HD package, HBO (from time to time, ie. when new Sopranos are coming on!), HD package, and the DVR service. Believe my average bill is around 65 a month? I also subscribe to the MLB Extra Innings package.

I gotta believe if you have had late payment, missed payment, etc. before, that can't help your case any...

[keefer37]

What you plunk down every month does have to do something with it. I didn't do as well as some people on the board, but I also don't have TC Premier, etc.

Here's all we subscribe:
Total Choice
HD Package
NFL Sunday Ticket / Superfan

DVR Service (Two DirecTiVo SDs)
Standard HD Box
1 Vanilla Receiver
(Those last two will be deactivated though when the HDirecTiVo is activated)

This afternoon I got:
$299 HDTiVo
$100 MiR
$10 off HBO for 6 Mos.
Free Showtime for 6 Mos.

[mspitz]

I just got off the phone with Brad in retention.
I got:
$299
$100 MIR
$5 off my HD package for 6 months

Many thanks for the tips, guys!

[henryld]

My deal after a week of three calls to customer retention and purchase of a new HR10-250 online for approx. $500 (on 8-13-05 AM).

$200 service credit upon activation
$100 mail-in rebate
$5 HD package discount for 6 months
$10 HBO discount for 6 months
$0 Starz & Showtime for 3 months

Customer Retention Person also indicated I might receive further incentives if I called when ready to activate the unit this weekend.

[ericblair84]

Just got off the phone with SYLVIA after a sixteen-minute hold. I was told that the 299.00 price was "internet misinformation" and the regular price of an HD-DVR was 649.00.

My monthly bill is 167.00, and I immediately made it 100.00 less by cancelling my movie package and Sunday Ticket. (Funny--my wife had just been complaining about the amount this morning). I told SYLVIA that I would be cancelling Directv altogether when my house is fiber-optically connected in a couple of months.

"Well, I'm sorry you feel this way."

And I've been a subscriber for at least eight years.

BL

[Dssturbo1]

To qualify for the $100 rebate, do you need to be pre approved or have your account noted? Can I work the best deal I am able to with retention, without mentioning the rebate, and then simply complete the form I printed out off of the website previously published here? Will the submission be approved? Thanks for your thoughts.

if you read the form you printed out, it says that directv will mail the rebate form with your dtv bill the first month after you activate the dvr.
to qualify it says you must commit to 2 year TC programming.
and then you mail the filled in form back to them with copy of bill showing activation. limit one rebate for dvr activated 8/1-11/5. mail it in by jan 5, 2006

some have noted they are getting the rebate credited to their account even though they bought/activated before program started.

so yes, work out best deal, say $299 and also $150 in service credits and other various service credits off programming and then IF the rebate still applies to you you will be eligible for it. But if you did also get them to credit you for the rebate off your dtv bill then you would not be eligible. it always helps to have notes in your customer file to back things up.

[Ramsrule]

I called, having bought my HD Tivo the last week of the BB half-price coupon deal(349.99 + tax).

Got a CSR that tried to convince me the best he could do was give me a 60.00 credit(I told him how much I paid for the unit, which was an error on my part or I could have done much better). Kept telling me that since I got it so cheap from BB, he couldnt do anything for me other than get my total out of pocket to 299.99.... I kept my cool and politely explained how others were getting these things for next to nil and that I thought I deserved a similar deal.

After deciding to forward me on to a manager, he puts me on hold for several minutes and then cones back on the line and says that he could give me a 150.00 credit(plus tax.... what in the heck is that all about?... credit was like 157.00). I accepted the offer and thanked him for working with me.

So, HD Tivo for 199.99 plus tax.... glad I waited a year! :D

Thanks again to everyone here. If I had kept my mouth shut in regards to what I paid originally, I could have gotten a 250.00 credit. No biggy..... I'll use whatever credits I have left on the HMC when it comes out at the end of next year.

Also, if I hadnt activated the box until 8/1 or later, I would have been eligable for the mail-in 100.00 also.

FYI, I average about 120.00 a month in programming(NFLST and MLBEI with TC+) and have been with them since 1997.

[Morris Herman]

I just called DTV retention and received additional discounts because of their new $299 HDTivo price after I just activated my second HDTivo (BB half price $350 - original $250 DTV rebate):

$50 discount
$20 off TC for 6 months
$5 off HD package for 6 months

Total additional discount $200

Bottom line: I made money on my second HDTivo

[kturcotte]

I just called customer retention back and was told there were no programming credits for this deal. Just another case of CSR roulette?

[jkuet21226]

First call (Jess):

- 299 + S/H
- Free install w/ dish
- No programming credits
- 100 rebate is not good on this offer

Second call (Victor):

- 649.99 (Up front on Credit Card) + S/H
- Free install w/ dish
- 250 programming credit
- 5/month off of HD package
- 100 rebate is good on offer


As soon as I can get someone to to give me the 299 price paid on the bill and ANY programming credits I'll take the plunge.

The first rep (Jess) said he would notate the 299 price on my account but would also notate that would be the extent of the offer (thanks?!?!) any CSR should give me. When I talked to CSR # 2 (Victor) he said no such notation was in my account. What the heck.

[strob777]

Finally, I just called for the second time, got Jeremy, and he gave me the following:

$299 HD-DVR
$100 Rebate
Free 6 MOs. Showtime

Didn't ask for more, was happy with that deal. I too am glad I waited. If I hadn't seen this thread its hard to tell how much longer I would have waited for a HD-DVR. Thanks guys-
Appreciate it.

[gfoulks]

I've been a customer for a little over three years. I only have TC and HBO with DTivo. When I called I didn't give some story about coworkers or complained about anything. I simply told the rep that I read on tivocommunity.com that some members were getting a some pretty incredible deals today and that I read it was for "valued customers". I asked... What is a valued customer? She paused as she pulled up my account and said.... "Well your a valued customer what do you want?" I said I would like to get a similar deal on these HDTivo's and she said this..."

"we have a special offer right now with HDTivo's where we can sell it to you for $299 with a $100 mail in rebate. I'll also offer you half off HD programming for 6 months, free showtime for six months and credit your account your hbo subscription for six months"

She further said "This is a incredible offer should we complete the deal now?"

I agreed that it was a great offer and said "get er' done!"

So I'm not so sure that your luck of the draw has anything do it with it. I think alot has to do with your attitude and your willingness to work with the rep.

[Morris Herman]

So I'm not so sure that your luck of the draw has anything do it with it. I think alot has to do with your attitude and your willingness to work with the rep.

Being polite and just asking what you want without threats is what works.

[FostersBeerGuy]

Figured I would chip in...

Bought HR10-250 from D* on 6/30 for $749 including phase III dish, multiswitch, and installation. Received $250 service credit, 6 mos. HD package, and $49 SuperFan (it was later revealed that EVERYONE was getting $49 SuperFan).

Awhile ago, price dropped to $499 (as I understand it). I called back and asked if an adjustment could be made due to the price drop and received a $20 discount each month for 6 months (I subscribe to TC Premier, most sports packages, 9 years with D*).

When I read about the drop to $299, I called back and was flatly told no dice on any sort of adjustment. Called again a few minutes later and was told that the $299 price was for the NON-TIVO box (just a basic HD box). But due to my "misinformation" he then offered me an instant $100 credit. I have now pressed my luck too far and will not call back even if they start giving the HD Tivo away!

Good luck everyone,

FBG

[Arbys_Night]

Woooo hoooo!!!!

Just got off the phone with customer retention. 1st call too. Here's my deal:

$299 HD10-250 DirecTivo
$14.95 Handling fee
$xx.xx Tax
Full install including 18x20 dish and 5x8 multiswitch
$-100 rebate that will show up on my bill
$-100 mail in rebate (not sure about this one)
$-5/mo off Total Choice for 6 months (already had Total Choice)
$-5/mo off HD Package for 6 months
$-10/mo off HBO (already had HBO)
$-12/mo (free) Showtime for 6 months
2 year service contract required

You do the math on the total savings. I'm thrilled.

My advice to others seeking this offer:
1. Do your homework. You should research Dish Network and your local cable company for their offers. In fact, they may be better than what Directv can offer so why not switch to them in any case? For me, the only advantage Directv has over cable is the ability to record two channels at once.
2. Be polite. Explain how the competition (cable in my case) was an attractive alternative. Let them sell you why Directv is better. Hear them out and they'll hear you out.
3. Explain the differences between Directv and cable to them. I explained that I could get HD DVR from my cable company with all the movie channels for about what I was paying Directv now, but only getting HBO. They want your business, you just have to give them a reason to match/beat the competition.

[Arggg]

Regarding the recent HD offers... I would just like to say how disgusted I am that some people will go to such lengths and lie almost uncontrollably to receive a "good deal" from DirecTV. This not only dissrespects the company and its representatives whom you're speaking with, but also goes to show a persons true character - low and cheap. I would in turn like to thank the many people out there who don't abuse the system and realize that politness and honesty will carry you further than you might think.

[ericblair84]

I was polite when I called--SYLVIA told me I was the victim of internet misinformation when I got through explaining what I was asking about. It was her attitude that upset me. I've gotten good deals from Directv before, but also have given them plenty of money over the years.

BL

[kturcotte]

I didn't lie, or bring up the words cable, Dish Network, or cancel at all. I just stated that I read on the internet that some people were getting HD DVRs for really cheap, and was offered 2 prices-$499, or $299 (Guess which one I picked lol).

[Phil T]

I agree about being polite!

When I called I mentioned I had a two year anniversary coming up and had herd about a special deal. The CSR said what deal did you here about? I told her $299 plus credits to make the HD DVR almost free. I asked her if I qualified.

She offered $299 plus shipping and handling, $100 programming credit and $100 rebate.
I said that is not free. She then offered the $5.00 off TC+,$5.00 off HD pack, 6 months free Showtime and to wave the shipping and handling.

I quit and took the offer at that point. When she was writing up the order she said that you basically can get anything you ask for!

I have TC+, and the HD pack only. I am on credit card auto pay. I have 2 SD DirecTivos and a Samsung 360. This will allow me to retire one of the Tivos and the Samsung and save $5.00 per month.

I am very happy with the retention deals from DirecTV. I had Dish for 6 years and never got any simular equipment or programming deals. I will stay with DirecTV as long as they continue to offer these type of deals. :)

[JWG]

Regarding the recent HD offers... I would just like to say how disgusted I am that some people will go to such lengths and lie almost uncontrollably to receive a "good deal" from DirecTV. This not only dissrespects the company and its representatives whom you're speaking with, but also goes to show a persons true character - low and cheap. I would in turn like to thank the many people out there who don't abuse the system and realize that politness and honesty will carry you further than you might think.

I don't think most people are lying or "cheating" this time around. I read this thread, called and said: "I hear there's a deal for current customers, HD TiVO for $299?" The CSR said "Yes, are you interested?" My response was, "Well, a few weeks ago I was told I could get a $150 equipment credit if I purchased, is that still valid?" She again said "Yes.". My response, "... and the rebate?" with her saying, "You would qualify for the rebate as well."

So I purchased. Didn't lie, didn't threaten to leave, didn't mention any other deals, didn't say I was owed anything, didn't offer a sob story about paying this or that... very nice CSR, wish I would have asked her name.

I'm a TC subscriber (no extras) and get ST each year. That's it. I canceled TC+ after the last price increase deciding VH1-Classis and Boomerang weren't worth it.

We did have a good laugh over her not being able to get my phone number right, I must have repeated it 5 times, maybe she just was in a good mood. Who knows. Who cares. Truth is, I feel about this as I do my co-workers. There are people who get paid more than me who probably shouldn't... but good for them for negotiating the better deal. Shame on me for not.

Oh, for those wondering about account status to get the deal, as I mentioned:
TC only
ST each year
1 HDVR2 (Hughes) activated on account
1 R10 activated on account (just got free with equipment credit 3 weeks ago)
1 Pioneer 5500 no long activated
Have been a customer since 8/2003 (2 years)

3 weeks ago received:
R10 free with credit and free installation (no shipping) with a 1 yr. contract.

2-3 months ago received:
Showtime free for 6 months and $5 off my bill for 6 months (this was in response to my inquiring about a billing change in the middle of my yearly agreement).

I think it really depends on the CSR, their mood, and your conversation. Getting them to laugh or making some small talk certainly seemed to help today.

[bidger]

I was polite when I called--SYLVIA told me I was the victim of internet misinformation when I got through explaining what I was asking about. It was her attitude that upset me. I've gotten good deals from Directv before, but also have given them plenty of money over the years.

BL The thing is Sylvia wasn't your last resort. If you're told no, say "Good Night" and hang up. Decide if you want to call right back or wait, but either way try again. Keep trying until you find a CSR who is aware of the deal. It's unfortunate, but you have to be prepared to play the game.

[murphie]

Called retention and got lucky. I told them that I felt taken that I purchased the HD DVR last month before the price drop. I said that I read online that they were now going for $299 - $100 rebate. I asked if there was anything they could do for me. The women they said that she could give me a $200 credit. I said thanks and it is now on my account. Give them a call you may just get lucky like me.
:)

[murphie]

Oh, by the way, I did not bring up the BB coupon, nor was I asked about it. I was also given the $250.00 retention credit and all of those programming deals less than a month ago as well. Needless to say I am a happy customer today! :up:

[cmeinck]

I called and was honest. I said, "I just paid $599 from Best Buy and I hear folks are getting it for $299". He said that's a special offer and some people qualified. He said I qualified and that it was up to me if I returned to BB. He then said he would note my account and that I shouldn't have a problem getting the $299 deal. I asked if I could get it tonight and sure enough. Yet another HD Tivo is coming for $299 with $100 MIR. He mentioned it comes with a 2 year committment. I gladly accepted. He mentioned that you're allowed (1) $100 MIR per year and wasn't sure if the BB rebate was different from the D* rebate. If I were able to get the BB rebate, then I'd probably considering keeping both.

Anyone know if the D* rebate is different from the BB rebate?

Thanks.
Chris

[DinoT]

For those folks that are using different addresses......

I am in the same boat. I live outside of Baltimore and use my mothers address (a few miles south of me) in order to get Wash DC locals. (If I were a few miles further south I would qualify for DC locals.....cable company offers both locals)

Anyways.....I have done this numerous times. Usually I call up to get whatever receiver special they are running. I have the rep change my address to my real address and they "schedule" the install. After I am done with the call, I call back and have the next rep change my address back to mom's address. I am 3-1 with this technique. One time though the installer showed up at mom's, while I am waiting for him a tmy house. Mom calls me up and says that there is a DirecTV guy at the door to do an install. I have her hand him the phone. I explain that I have just moved and setup the equipment myself. I ask him to leave the receiver with mom and I would install it. He was more than happy to not have to do an install. (Even if they came to my home, I would never allow them to touch any of my equipment. I am anal like that)

Worst case scenario. I change my address and leave it setup to my real address. I can easily get all the DC locals via my OTA antenna for my HDTV's. When they deliver it I will call back to change my address. I could live with Baltimore locals for a few days on my SD Tivo.

Oh and for those that are trying to nickel and dime DTV for every possible discount.....I have 2 HDTivo's that I bought upon release for $1000/each. Ouch....

Oh well I have 3 more HDTV's with regular HD tuners on them.....maybe I'll jump on this deal.

[Arggg]

You do realize this is illegal and against FCC regulations, right? You also realize the penalties associated with this lie?

[CTLesq]

First, thank you and everyone else who tried to help me out by responding.


Some credit card companies have price protection. Have you tried that route?

Welcome to the first purchase in YEARS I didn't make on AmEx.

I am SO annoyed.

Other companies (including some online ones) have a no-hassle return policy. Not sure if that helps.

I don't know that in good faith I could do that to the vendor. I have vonage and they were good enough to help me out by initializing the unit over a "real" phone line. They helped me out.

I would also second what people here say about calling retention. Mine was nearly 3 months ago, so I didn't feel like I'd have as much luck, but you might (being so close)

You think? Even after they gave me 250?

[sda3]

I called D* today and got the deal with no hassle at all. All I told them was that I had the HD package for a year and just recently canceled it because I didn't use my D* HD tuner that much because I missed having the Tivo functions. My living room I have a DSR-704 and Samsung sir-ts360. I told her that I had been considering buying a HD Tivo and was wondering if there were any offers on it. She told me that I was a valued customer and that I could get it for $299 and a $100 rebate. She told me that it was better than their employee discount was. Then I asked her which call center she was in because i live in Salt Lake city and one of their centers is here and one in Boise. She was in Boise and we talked about BSU and Salt Lake a little while she put the deal through. I asked her if their were any programming credits available and she said that she could give me the HD pkg for $5 off for 6 months, free showtime and HBO for 6 months at $2 a month. So i said sure, she also told me that they would do a free install and relocate my 704 to my bedroom and run a second line. So to sum it up...

$299 HR10-250
-$100 rebate
$0 showtime (6 months) I have been getting it free for 3 months from an anniversary promo
$2 HBO (6 months)
-$5 HD pkg (6 months)

For your info, Ive only been a subscriber for 15 months with TC+ and I had the HD pgk till last week. I have 3 recievers, a SD Tivo, an HD, and a SD box. My bill with the HD pkg was about $70. So I am pretty mainstream. Just be nice and and have a good conversation and they will help you out, thanks to the CSR - Lisa.

[topcats69]

can you make payments on your bill like 50/mo ?? or pay all at once??

[nodeal]

"I think alot has to do with your attitude and your willingness to work with the rep. "

"Being polite and just asking what you want without threats is what works."

"Be polite."

"I agree about being polite!"

"If you're told no, say "Good Night" and hang up."

Ok, there are a bunch of bad customer support sympathizers out there blaming the deal seekers for the bad results. This upsets me more than my experience with Directv today.

Yes, I cancelled my entire service over this.

No, I was not rude. Three phone calls, first two perfectly friendly, jovial, and appreciative. I just reached reps who apparenetly had no clue the first two tries. Not necessarily their fault. Completely dismissing Directv for this obliviousness is, however, pathetic. My fatefull third call started no different than the first two, I was spinning the wheel again. Quite frankly, could have cared less whether this deal had ever been available, was interested, but was not a big deal whether I could get it or not. In fact, would rather I had never tried and still had service tonight.

Sure, you will allways catch more flies with honey, but one should not not have to suck up to get a common deal. We are paying customers and should not have to suck up for a deal, its either available or not. There is a distinction between being polite, being professional, and kissing anothers back side. In this scenario, polite or professional should be more than sufficient. Professional on our side is more than has been experienced by everyone in this thread from the Directv side, as it has taken more than one call on average to get this promotion in any flavor. If anyone should be kissing butt, it is the "customer retention" staff.

It has been said again and again here without any criticism, keep trying till you find someone who is aware of the $300 plus $100 rebate deal. I found one, and would have been content, not happy, but content with the $200 deal and taken it.

Simple fact of the matter, just as there are reps who are unaware of the promotion, there are reps who are even worse than unaware. They are positively rude and pathetic. Mine knew of the deal, but from the very first sentence after "How can I help you?" was rude, defensive, personal, and lied about well known facts.

I had a customer service rep, a "customer retention" rep no less, who took it personaly that anyone would dare ask about a discount beyond the mail in rebate. A customer retention rep who took great satisfaction in cancelling my account. Pretty much the exact antithesis of her job description.

If your trying or thinking about trying, go for it. Just talked two friends into trying it even after my experience. I wish the best for you.

I am not encouraging anyone to cancel their subscriptions. I am simply stating the fact that I had an extremely rude, defensive, and abusive customer service rep, that regardless of the situation would mandate nothing less than my cancellation. Hanging up and trying the next rep is accepting and dismissing of totally inappropriate behavior of a company employee of whom I am paying good money for service. Doing anything else would be a disservice to everyone on this forum, as it only encourages more of the same.

Stop putting up with incompetence, you will only get more of the same.

Quit the apologizing for Directv and blame the customer BS. At least one rep is grossly incompetent and deserves whatever she gets as a result. Your mileage may, and probably will, vary.

Those of us who have had to resort to the extreme should be getting praise not criticism. If your next deal goes smoother, it is us you can thank, the ones with a spine to take a stand against pathetic service.

Good luck. Hang up on anyone who says "Hello, this is Elizabeth". Don't accept outwardly hostile service. Enjoy your new toys. And stop trying to blame the customer for worse than crappy service.


/soap box mode off/

[jlib]

I'll bet if you called back and tell them you had a customer service experience that was so bad it caused you to cancel your service they would set you back up as if nothing happened and give you the deal to boot.

I can't seem to get the $100/$150 instant programming credit no matter what I try. I think you have to have had that indicated on your account from the last promotion when they did have that credit. It is not worth a 2 year commitment for me unless it is essentially free since I don't want to swap to the non-TiVo and I don't even have an HDTV yet. Funny how even though it is almost free, the fact that I couldn't "sport grind" another $100 out of them demotivated me to go for it. I'm probably following TiVo to Comcast (new fiber infrastructure in my neighborhood) anyway so best to be unburdened.

But anyone can get the $299 - $100MIR + various programing credits with absolutely no problem (assuming you have a stable history). Just ask for it. You don't have to fabricate anything. Also, the price and MIR are good till end of December or until product is exhausted so no rush. It is a great deal even at $199.

[rickmccamy]

Ok, up late working on a design, then started reading this thread. Called retention at around 3:15 pdt , got Dana, "Yes I can offer you a HDTIvo for $549 with a $100 MIR". " You don't show a $299 deal?" "No, those people must be buying it a another online site". Thank You Bye. Called back 5 minutes later got Tim, "Yes we have quite a deal going, $299 with a $100 MIR", any other goodies, I asked greedily?, No just the HD tivo for $200. I decided that I was breaking one of my rules that involve not buying things at three in the morning and I would sleep on it. Good Night.

Of course I am getting Sunday Ticket for $58....

[johnzonie]

Hi,

Just a quick not to thank all who contributed to the early warning on the price drop. I had ordered the HR10-350 through an outside company for $579 but it had not been delivered yet. Yesterday, Retention said to refuse the delivery, which I did. I then got a $215 credit, the $100 rebate and 6 mo. of HD at $5.99. The install is scheduled for tomorrow morning.

Thanks again!

[Philly Bill]

I wonder if the quality of the deal has to do with what ones monthly bill is. Are the winners dropping a C-note every month? It would be interesting to see the correlation if there is one.


Isn't EVERYONE dropping a C-note everymonth?? LOL LOL!!!

I WISH it only averaged out to a C-note a month! :)

[gfoulks]

nope - $65 a month is about what I average.

[billbillw]

Isn't EVERYONE dropping a C-note everymonth?? LOL LOL!!!

I WISH it only averaged out to a C-note a month! :)

Nope, my bill was $56 (with Bellsouth $10 discount) each month. For the next 6 months, it will be $47 due to discounts.

[cheesesteak]

I've got an extra hoop to jump through. I live in an apartment building and apparently have to go through the company that building management deals with in order to buy the dvr. The online operator was blocked from selling directly to me because I live in a "multiple domestic unit". She suggested I try online but their online equipment purchasing pages are so bleeped up, I just bounced back and forth between the same two pages. Now all I have to do is remember the name of the Directv installer and make sure they can get me the same $299 + $100 rebate deal.

[sjberra]

It works, just got one for 14.95 + tax installed with OTA antenna

[Mr. Roboto]

Long time lurker, first time poster. I need some clarification on this deal. Are people getting HD DirecTivo DVRs or just HD receivers for $299?

[gfoulks]

Hd-dvr

[qposner]

Thanks to everyone for making this offer known. I was going to go to Comcast for HD. I called DTV last night and will be getting an HD Tivo + OTA for $99. They are charging me $349 and then giving me a $150 service credit and $100 mail in rebate. I am also getting $10/mo off of HBO for 12 mo, $5 mo off of HD package for 6 mo, and $5/mo off of TC+ for 6 mo. I have been a customer for 2.5 years. They now have me me for 2 more years but that is fine with me. I am happy with DTV and this deal. :)

[Mr. Roboto]

That's what I thought. I called Retention and spoke to a rep. who proceeded to tell me the only deal was $299 for HD receivers. I have been a DTV customer for 5 years with the avg. monthly being $80 plus Sunday Ticket every year. I am currently under no commitment and have never asked for any incentives in the past. Also, I have never been late with a payment.

That being said, I called asking for any HD DVR deals for current subscribers. The rep tells me the cost is $649 - $100 rebate = $549. I tell him I hear of a $299 deal on the internet and he tells me that is false information. He further tells me any website dispensing false information will be shut down.

I'm debating whether I should call again tonight. If this were you, what would you do next?

[dmiraclejr]

Another success story. Called and talked to the lovely Chris in retention. I told her I was interested in the high definition dvr deal some people were getting. She said yes D*tv has a $299 deal going on with $100 mail in rebate..... was I interested in that. I said sure but these people I had spoken of had also gotten $100 in programming credits on top of all that. She said she would look to see if I was eligible. She said I was and left the line for a minute or so to sign me up. When she came back she said that she actually saw that I was eligible for a $200 credit (not programming but off the hardware) and that with the $100 rebate it would be free. I said thanks and she said the installer would be there Sunday. I also asked I needed a new multiswitch (adding the HDTivo to 2-Dtivos) if it was included. She said that it would be as part of the installation. I said great and hung up. So to lay out the deal:

$299 HDTivo
-$200 Hardware Credit
-$100 Mail in rebate

Net of +$1

Since shipping and handling and tax was not mentioned I have the sneaking suspicion that I may be on the hook for that. You won't hear any complaints from my end though.

[Kevin L]

That's what I thought. I called Retention and spoke to a rep. who proceeded to tell me the only deal was $299 for HD receivers. I have been a DTV customer for 5 years with the avg. monthly being $80 plus Sunday Ticket every year. I am currently under no commitment and have never asked for any incentives in the past. Also, I have never been late with a payment.

That being said, I called asking for any HD DVR deals for current subscribers. The rep tells me the cost is $649 - $100 rebate = $549. I tell him I hear of a $299 deal on the internet and he tells me that is false information. He further tells me any website dispensing false information will be shut down.

I'm debating whether I should call again tonight. If this were you, what would you do next?Call again tonight.

And I'm sure the mods here are really worried that a DirecTV CSR is going to shut them down. :D

[gfoulks]

I would like to hear from someone who is in the know... Why are some getting this offer and others not? Why are these reps not on the same page? I'm reading about how all of these people are getting turned down, threated to shutdown websites who talk about such an offer, etc.... Then some of us (me included) call, have a nice conversation, ask for the deal and are granted and off the phone in just a few minutes.

I would understand that if a criteria was used for the offer and if you didn't meet the criteria then tough luck... But it appears that there is no criteria being used at all.

Very confusing indeed....

[Charlutz]

I just took the plunge. This was my fourth call. I was denied twice, then told $299 on my third call. Today I was told $299, free install, pay shipping. What sealed it was the $100 rebate. Originally I was told I couldn't use it because I just used it for an SD Tivo last week. I also committed for 2 years last week. Today I was told three times that the rebate would apply to the HD Tivo as well because it was a different piece of equipment from the SD, so I could get a second rebate. I asked a couple times for equipment and programming credits but was denied. I've had D* for just under a year and get the NFL, two premium channel sets and total choice plus. $215 total for me was good enough even though others are getting better deals.

I didn't threaten anything. Just asked what the prices were. Same as everytime I called.

[wgeclipse]

I have not called yet, but thinking about taking the plunge. Just a couple of questions....

1. Do they charge the 299.00 to your monthly bill or is payment due upfront?

2. I already have a oval dish with a 4x8 multiswitch with only one outlet left. The problem is that the multiswitch/dish is located on the opposite side of a two story house. Will Directv install & allow me to use a second dish?

[gfoulks]

1) I had to pay on a credit card... They wouldn't allow me to have it billed to my account. Some have...

2) Maybe... The official line I've gotten from D* is they will install the hardware required to get your device working. Does that mean they will do an additional dish or upgrade a multiswitch? Ask the installer when s/he arrives.

[qposner]

My charges are going onto my bill. No upfront costs.

[wallyj]

On the phone with D* right now and am getting the $299 less $100 rebate!

[Kevin L]

I have not called yet, but thinking about taking the plunge. Just a couple of questions....

1. Do they charge the 299.00 to your monthly bill or is payment due upfront?

2. I already have a oval dish with a 4x8 multiswitch with only one outlet left. The problem is that the multiswitch/dish is located on the opposite side of a two story house. Will Directv install & allow me to use a second dish?1. It depends on your credit/payment history with DirecTV. The rep I had said it may have to be paid be credit card instead of added to the bill. She then checked my record and said no problem, it will go right on my bill. It is due in full in my next bill, though, so I didn't really care whether it was pay up front or put on the bill.

2. The installation includes any needed antenna and multiswitch, as well as up to 150' of cable. I don't know if they'll mount another dish if there's one installed already.

Take the plunge. If you have HDTV, you won't be sorry. Good luck.

[woodlecj]

Just got the deal.
I talked to two CSR's nicely and they both started at the $649-100 deal; I said can you do better than that and they said let me check and came back with the $299-100 deal. The first one wouldn't budge on any other programming credits; that's why I called again.

Ken gave me:
$299-100
Super Fan package = free
6 months of $5 off my existing $10.99 HD package

I said I didn't need the dish or installation, but they are sending it out by way of an installer tomorrow.
I checked my online account for the credits (which were already there!), and there was the $14.95 S&H charge. I called back and told her that they were not mailing it out to me and if I would have the normal full installation, they wouldn't charge me for that. She waived it.

Thanks for all the deals guys.

[SpankyInChicago]

Hi,

Yesterday, Retention said to refuse the delivery, which I did.

So, you purchased a product from a Company other than DirecTV. DirecTV told you to refuse delivery of the product. And you did so? I hope you are at least calling up the company that shipped you the product and volunteering to cover their shipping costs.

[Rob G.]

$299
-$100 MIR
-$100 Instant Credit
-$5/6 mos Credit for HDNet
-$20/6 mos for Total Choice Premiere
Free Shipping & Handling

[BillyT2002]

All it takes to get a similar deal whether you are a new customer or an existing customer is a willingness to be firm in what you want, to let the CSR know that you are aware other customers are getting similar deals and a willingness to call retention back until you talk with someone who is willing to work with you for what you want.

IMO, the more people who call and get an HR10-250 the better. Not only should you try to get a deal for yourself, but let your friends and family know about it too and let them know that persistence will pay off. Give them the retention phone number and tell them to go get their deal.

In reality this is good for DirecTV because their customer count and high-definition DVR customer counts will rise. This is also good for the rest of us because people who get the HR10-250 will get a high-definition DVR with TIVO software in it. When the NDS high-definition DVR comes out, maybe it will be held to a higher standard as a result.

So, call in people and get your deal. ;)

[thedssguy2000]

For all of you getting an OTA installation included in this deal....

Is it just a set top indoor OTA antenna? If this is actual outdoor OTA antenna? Does the installer actually go up on your roof and do all the cutting/sealing/cable running?

I can't imagine they do all of that as that would cost a couple hundred bucks to get done on its own. I am just curious what exactly they are offering then.

[SpankyInChicago]

For all of you getting an OTA installation included in this deal....

Is it just a set top indoor OTA antenna? If this is actual outdoor OTA antenna? Does the installer actually go up on your roof and do all the cutting/sealing/cable running?

I can't imagine they do all of that as that would cost a couple hundred bucks to get done on its own. I am just curious what exactly they are offering then.

They install an outdoor antenna and run the extra line. As far as quality of the install, YMMW.

[Outlaw Z]

What antenna is it thou?

I have a call pending to the installation people but they haven't call me back yet.

[NjOlds]

Posted somewhere else here in tivocommunity; it wouldn't let me link to it because I have less than 5 POSTS....Sorry! :rolleyes:

I just got off the phone and explained to the rep. that I called last week about an HD-TiVo with Installation and that it was too expensive at $755 and change. I also told her that one of my buddies at work just got a deal for the same thing at $299 and if I could take advantage of the same. She paused for a couple of seconds and said YES they recently started the deal this week and YES I was eligible for the discount. Thanks everyone!!!

TIVO HR10-250 $299
OTA & Install $49.99
$100 Rebate
$20 discount for 6 months on programming (Para Todos OPCION PREMIER)

P.S. She mentioned they were very busy because they are being flooded with calls regarding this deal. Good LUCK everyone and Thanks again!

[SpankyInChicago]

What antenna is it thou?

I have a call pending to the installation people but they haven't call me back yet.

I don't think they make a promise on which antenna gets installed. I believe a lot of people have reported getting a lower-end Channelmaster that is good to about 25 miles or so. If you are farther I think they just tell you you can't get OTA, which isn't true, but I think they are only willing to install a certain antenna.

Do a search. There is a lot of discussion here on the OTA install from DirecTV.

[NjOlds]

What antenna is it thou?

I have a call pending to the installation people but they haven't call me back yet.

I asked my rep. and she said it could be the clip on that goes around the dish or a small wing type OTA.

[gfoulks]

What antenna is it thou?

I have a call pending to the installation people but they haven't call me back yet.
Your installer will put up an antenna that is appropiate for your area.

[Bananfish]

Your installer will put up an antenna that is appropiate for your area.

Or not. In my case, not.

They installed a Winegard MS-2000 powered omnidirectional antenna for me. In the Bay Area, omnidirectional antennas are *not* recommended or appropriate. I get a lot of Spanish stations from random places that are 25 miles and farther away, but no CBS, Fox or ABC, which are transmitted from only 19 miles away by a transmitter to which I have great line-of-sight.

[gfoulks]

then you should not have signed the paper saying that the install was done to your satisfaction... Surely you didn't just let the installer leave without first checking that everything worked the way you wanted it to?...

[kturcotte]

Your installer will put up an antenna that is appropiate for your area.

What about those of us in deep fringe areas? antennaweb.org says I need a Large Directional with Pre-amp.
Also, are they installing UHF only antennas? I have one digital channel that broadcasts in VHF.

[gfoulks]

I was told by my last installer and by D* that they will install the equipment you need to get you the signal to your device. Your installer should be installing an appropriate antenna for your area.... If they are not then I would not approve the install and insist they do it correctly. That's part of the deal.

[jcricket]

First, thank you and everyone else who tried to help me out by responding.

...

I don't know that in good faith I could do that to the vendor. I have vonage and they were good enough to help me out by initializing the unit over a "real" phone line. They helped me out.

...

You think? Even after they gave me 250?
As far as returning it to the vendor, if it's less than 30 days, don't feel too bad. That's one of the reasons places have a no-hassle return policy. You could also mention it to them, and they might even give you a credit. I've had some luck with this (usually at bigger retailers).

And you never know with Customer Retention. I think it's always reasonable to ask, and it's reasonable for them to decline. You are not beholden (in the long term) to DirecTV, and they don't exist without their customers. If they make unprofitable deals, it will show in the long-term, but as long as you're not cheating them (i.e. stealing service, lying to get a credit, etc.) what you're doing is totally fine.

[askewed]

Thanks to everyone here!

I read this and got a friend the deal. $299 - $100 - Showtime/HBO - $5 HD...

I got The Showtime/HBO, HD stiff for myself while I was on the phone.

The gab really is a gift!

[djturner]

How does the 2 year commitment play in here with Direct dropping Tivo? Wont these units need to be replaced in a few months? Wont you miss all the Tivo software? Will they be replaced?

[gfoulks]

these units will be supported for many many months to come.... No need to worry.

[tall1]

So, you purchased a product from a Company other than DirecTV. DirecTV told you to refuse delivery of the product. And you did so? I hope you are at least calling up the company that shipped you the product and volunteering to cover their shipping costs.He will be billed shipping and possibly a restocking fee. That is SOP for eTailers. I have been told by eTailers (e.g. Amazon) to refuse shipment when I have made an order error.

[davsherm]

Called customer retention and asked if there were any specials on the HD-DVRs and they offered the following:
HR10-250 - $299.00
Instant credit - $50.00
Programming credits - $150.00
Free dish (?)

I did not have to threaten or mention leaving, I just asked what specials or programming credits I qualified for. I am scheduled for install on Thursday.

[K_cin]

Well I just gave it a whirl and here was what I was able to haggle for:

$299
6 month free showtime
100 mail in rebate
Free install

So not as good as a deal as some others have been able to get, but it is a fair enough deal for me. I should be able to get 50-100 on ebay for my current hi-def receiver so that helps out also. The guy I talked to said he could not give the Superfan package or any further cash credit to my account. Oh well, I figured when it is all said and done I am getting a HD tivo for about $100-$150 dollars so I can live with that. Although I may give it a try to call back in for a credit ;)

[bluepigs]

I just got my hd dvr from directv and got it for 299 and then got showtime free for six months. Got hbo for $2.00 a month for 6 months and got $5.00 off a month for the hd package for six months. Then I got a service credit of $250.00 and I still get the $100.00 rebate for the hd dvr.

[brj8826]

I have a triple LNB dish and an OTA antenna already setup. My antenna does not work as well as I would like though.

I scheduled install without asking for an OTA antenna. Do the install guys carry extras in their trucks? If so, could have him try to install one and pay for it if it works?

[K_cin]

How does the 2 year commitment play in here with Direct dropping Tivo? Wont these units need to be replaced in a few months? Wont you miss all the Tivo software? Will they be replaced?

The current HD DVR will not be replaced for quite some time. They will not "need" to replace these units until all of their programing is broadcasted in Mpg4. At first only the local HD channels will be in mpeg4. They are not going to replace all MPG2 receivers at that time. When HD locals are available in your area they will then either replace your unit or say that you need to upgrade your own equipment if you want HD locals since you still will be able to receive everything except for HD locals on your MPG2 DVR. Direct TV has not promised anyone that they will get HD locals through them so they technically won't have to switch our boxes until other programming is in MPG4. However based on everything you read on this forum I am betting the squeaky wheels will get good deals! Once Local channels are available in HD I will have absolutely no complaints about Direct TV or Sunday Ticket/Superfan.

[PAP]

Guys, is it true that you have to pay $5/mo for the DVR "service" plus $5 per receiver on this unit? I've got lifetime on my 2 direcTivos and hate to have that extra $5/mo racking up forever.

Is this negotiable? First time I called I was told $299-$100 rebate - $5/mo service for 6 mo but that the charge per DVR was new policy and they weren't honoring lifetime directTivo anymore.

[thedssguy2000]

Hmm... well the way DirecTV charges for DVR service now, is they add a 5 dollar a month charge to your account for as many DVR's as you have.

Sounds like you might not be able to avoid having to pay now, since your lifetime agreement doesn't cover a new unit.

Maybe you can "transfer" lifetime Tivo service to the new unit because the old one "died" ?

[bidger]

Sounds like you might not be able to avoid having to pay now, since your lifetime agreement doesn't cover a new unit. D-TiVo Lifetime Service is tied to the account, unlike the standalone TiVo where Lifetime is tied to the unit.

[techiegirl]

We have a lifetime Tivo as well and it's for the life of your account with DirecTV, not of the machine. They tried to convince us last night that we had to pay an extra $5.99 Tivo charge and after arguing with them for a hour and being transferred to somebody else, they agreed that we do not have to pay the $5.99 Tivo charge.

We've been through this argument with DirecTV many times before and every time we change any subscription stuff, they try to add the monthly fee in. If you have any problems, ask to speak to a Tivo specialist.

[packerfan]

The first rep knew of the deal, but wasn't willing to give me any programming discounts. He said that they weren't allowed to do that and anyone who was giving those out was going to get into trouble. The second rep hadn't heard of the deal, so I gave up on him. The third guy gave me the unit for 299 w/ $100 rebate. 6 mo free showtime, 6 mo hbo for $2, $5 off tc plus for 6 months, and $5 off hd package for 6 months. I also had to purchase an ota antenna for $50. They will be out next tuesday to install. Can't wait! :D

[AbMagFab]

First try - $649 - $100 rebate.

Lame.

Pushed on him - been a customer since 1997, platinum package forever, no current commitment -- the result? Nada. He kept telling me that cable sucked, and I wouldn't leave.

Trying again.

[Johnnie_Miami]

Regarding the recent HD offers... I would just like to say how disgusted I am that some people will go to such lengths and lie almost uncontrollably to receive a "good deal" from DirecTV. This not only dissrespects the company and its representatives whom you're speaking with, but also goes to show a persons true character - low and cheap. I would in turn like to thank the many people out there who don't abuse the system and realize that politness and honesty will carry you further than you might think.

The fact of the matter is that its complete crap how DTV is selling these units....its almost like buying from a car dealership. Is there one price or not? I would say that its 50-50 whether you get the $299 or the $649 price. Its absolutely ridiculous that a company as big as D* can not get their act together and present one unified selling approach. I can walk into any McDonalds and buy a cheesebuger for the same price....maybe a few cents difference here and there but not multiple of the base price for god's sake.

Its pathetic but if D* is going to play games on pricing the savvy shopper has to also play.

[Mr. Roboto]

First try - $649 - $100 rebate.

Lame.

Pushed on him - been a customer since 1997, platinum package forever, no current commitment -- the result? Nada. He kept telling me that cable sucked, and I wouldn't leave.

Trying again.


Yes, try again. I had the same experience this morning (see my earlier post) and I too have been a long time customer. Sounds like you had the same Rep as I did. I tried again and just got off the phone with the nicest rep you could ask for.
This is what I got:

TIVO HR10-250 $299
OTA & Install $49.99
$100 Rebate
$100 credit
$5 discount for 6 mos. on TC
$10 discount for 6 mos of HBO
Free SHO for 6 mos.
$5 discount on HD programming for 6 mos.
Free Super Fan

I have nothing to complain about. :)
DTV met and exceeded my expectations. :D

[andreo]

I made the call today. I told the rep that a co-worker got a great deal on a HD-Tivo:
299 for hardware
-100 MIR
-100 account credit
HBO & Showtime for 6 months
-5 HD package

I was told that the co-worker must have had something special going on because he knows of no 299 hardware offers for the HD-Tivo. However I could get a regular DVR for $150.00 if I would like. I told the rep that I'm looking to get either a plasma or LCD for the bedroom (actually true) and what's the point of getting it if I can't display HD. He then offered me a standard HD tuner for $150.00. I told him that I was a bit hooked on the DVR's and since my current bedroom DVR died in the last month a HD DVR would be the logical replacement. We then talked a bit about LCD vs. Plasma. He also offered to give me the programming discounts which I politely turned down.

Second call. Explained to the rep that I just called and was told there was no such deal. I went on to say that I called up my co-worker to tell him he was yanking my chain however my co-worker directed me to a website that had pages and pages going on about people that received the same deal. So did I do something to anger Directv where I can't get this?

The rep told me that he has heard of some websites that were going on about a deal like this and said that he would need to look into it further. He mentioned that he could see that I've been a valued customer since 1996 and that I didn't have any programming commitments at the current time. He then asked me to hold on for a few minutes.

He came back and said that he could offer me: HD-Tivo for 299, and I was eligable for a $100 MIR. I asked if he could do anything about the programming discounts. He said that he could offer HD service for $5 a month, 6 moths of Showtime free, and any other premium channel for $2 a month. He also offered a antenna which I turned down since it was a roof mount antenna (not good for the apartment that I live in).

So bottom line:
299
-100 MIR
-5 HD programming
6 mos SHO free
6 mos any other channel $2 mo.
I decided that I wouldn't press my luck with the 100 account credit.

I told him he had a deal. I asked if he would be able to ship the receiver to my job. He said that he was unable to do that since a service guy would need to bring the equipment. I then tried to explain that a service call wouldn't be nessasary since there wasn't much brain power involved in screwing in two lines and plugging it into the wall (actually my UPS but why get technical). He said that he would have to have a service guy (or gal) come install the unit. Note: I have "moved" from my original location since setting up the directv service.

So he has noted my account that he made the offer so when I can find free time to be at home I can call back and setup a date. However I've seen other post where people were having the unit shipped to them. So is there any special lines to use to do this or will I need to "move" back to where I can sit at home and wait for the installer (just to tell him, give me my tivo and don't even think about setting foot in the house). Perhaps changing the address on-line will do the trick or do I need to call customer service and have them do it?

[MighTiVo]

I currently have:
Monthly Services:
TOTAL CHOICE PLUS ($45.99/month)
DIRECTV DVR Service ($4.99/month)

Do you have to get the $10.99 HD add on to get this deal?
Can you use a standard def TV to view programming from OTA HD signals (why? I hope the digital signals come in better and I am happy with my standard def 65" wide screen right now)

[AbMagFab]

Okay, tried again and got:

$299
-$100 rebate

Since I would have been happy with a $299 HD Tivo, I only tried briefly for the additional $100 credit and HD package discount, and he said he didn't have anything else to offer.

I was extra nice to both folks, so that has little to do with it. The first guy just didn't want to give it up.

Oh yeah, when I asked the first guy, I just asked for what deals they had on an HD Tivo. For the second guy, I jumped right in and said I was looking to get the $299 HD Tivo. He said:

"Okay, no problem. But I have to first read to you the $649-$100 deal. Well, looking at your account there's no need for that. Okay. Let me see here, yeah, customer since 1997, Premier account for, okay, yeah, that's fine."

So it seems they all know about this, but some don't want to go past the $649 deal. Weird.

Anyway, $299 is great, $299-100 is even better. And congrats to all of you who got another $100 credit and more programming credits!

[funbox]

In regards to everyone suggesting that you should be polite, I'd kindly like to provide the alternative viewpoint.

I have a miserable life, so as a general rule, I take out my misery on others (CSR's especially... how I loathe them). When I get what seems to be an intelligent or qualified CSR, I hang up and keep trying until I get someone who I know I can belittle.

So while you people are wasting your time on kindness I got to take out my venom and still get the same deal as all of you. Who's the winner? Me.

*Edit*
I forgot my original question. Does anyone in Philadelphia know what the hell you are supposed to do about Comcast refusing to allow DirecTV to pickup the local Sportsnet signal? I need Sunday Ticket, but I also need Comcast Sportsnet. Its like Comcast and DirecTV are having a war for Philadelphia's sports fans.

*Double Edit*
I don't know why I asked that in this thread, sorry. I waited almost 2 and a half years to make my first post, waiting and practicing, knowing that when I did it would be the perfect post. I should have waited longer.

[dagap]

More of the same. First call last night got a lady who said "That is a deal we're offering to SOME of our valued customers." Best she would do is $450 - $100 rebate. "That's a great price for the HDTivo".

Tried again 30 min later and got a guy who immediately said I qualified and processed the the $300 - $100 rebate deal. I'm already getting $5/month credit and didn't pursue any additional discounts.

TC+ package, subscriber since 1997 with a 2-year gap while on cable tv.

[sjberra]

In regards to everyone suggesting that you should be polite, I'd kindly like to provide the alternative viewpoint.

I have a miserable life, so as a general rule, I take out my misery on others (CSR's especially... how I loathe them). When I get what seems to be an intelligent or qualified CSR, I hang up and keep trying until I get someone who I know I can belittle.

So while you people are wasting your time on kindness I got to take out my venom and still get the same deal as all of you. Who's the winner? Me.

*Edit*
I forgot my original question. Does anyone in Philadelphia know what the hell you are supposed to do about Comcast refusing to allow DirecTV to pickup the local Sportsnet signal? I need Sunday Ticket, but I also need Comcast Sportsnet. Its like Comcast and DirecTV are having a war for Philadelphia's sports fans.

*Double Edit*
I don't know why I asked that in this thread, sorry. I waited almost 2 and a half years to make my first post, waiting and practicing, knowing that when I did it would be the perfect post. I should have waited longer.

Hmm, glad I am not a csr that gets you, phone would accidently be dropped a couple of times.....from the 5th floor window

Probbly having a marketing war, about the only way you will get both it appears is that you

1. Subscribe to comcast also
2. Hire a lawyer

if comcast has exclusive rights to the channel then they own it for the term of their contract with Sportsnet

[2nd2no1]

Yes, try again. I had the same experience this morning (see my earlier post) and I too have been a long time customer. Sounds like you had the same Rep as I did. I tried again and just got off the phone with the nicest rep you could ask for.
This is what I got:

TIVO HR10-250 $299
OTA & Install $49.99
$100 Rebate
$100 credit
$5 discount for 6 mos. on TC
$10 discount for 6 mos of HBO
Free SHO for 6 mos.
$5 discount on HD programming for 6 mos.
Free Super Fan

I have nothing to complain about. :)
DTV met and exceeded my expectations. :D

Called D* yesterday and got the same thing you did except I didn't want the HBO/SHO and didn't need the OTA, did it all myself. Like you said, nothing to complain about :cool:

[Philly Bill]

My dad got his deal... pretty much the same as everyone else... then the dude, before saying goodbye, asked if he could do anything else for him. My dad said 'sure, give me some more discounts.. lol'

The guy then said 'ok, I'll give you 20 bucks off a month for 6 months.

Hey, he asked. :)

[BillyT2002]

You're dad sounds like a real card. I like the way he thinks. ;)

[howdy29]

I got an ok deal this morning by these standards (great compared to anything from last week or before). I got:

$299 - $100 rebate HD Tivo installed
+S/H
+49.99 for OTA antenna installed
-5/mo for HD programming
-5/mo TC
+2 for HBO & Showtime

The gal, nice lady, knew about the $150 credit but said they couldn't give that any longer. If others keep getting that today I might call back and see if I can get it. Otherwise I will just be happy with the deal I got. :)

[fredfa]

funbox:
It looks to me like you waited close to 3 1/2 years.....

[alexcue]

Well this is more of a "Thanks for the heads-up guys" post than a bragging of the special deal that i got.

Just as a side note to a question that was posed before i drop about a C note a month with my programming and 5 total receivers.

I just called customer retention and said look I'm not trying to threaten to leave you guys or anything, I've read on the internet that some people were getting very good deals on a TiVO HD reciever. She said sure no problem let's look at your account. She just laughed and said "yes, i would say you qualify as a valued customer. You've been with us since 1994."

$299-$100 rebate
+15 S/H + $1.23 Tax? (don't know what that tax is for)
-5/mo for HD(6 months)
Free new dish & install (i don't have the "C" kit"
All added to my bill

More than happy and i didn't have to go thru any hoops and redials. It was a very simple exercise and my CSR was wonderful.

Thanks guys, i was just about ready to jump on the HD bandwagon and the cheapest B&M i had seen was $549 -$100 rebate. This beats it hands down.

[aindik]

Am I behind in my news, or are these 30-40 HD new channels going to be in a format that is not recordable by the HD-TiVo?

[tadrow]

Just got in on this! I got a middle-of-the-road deal:

$299 + $14.95 s/h (- $100 rebate)
Free Install (which I don't need, but they insisted on)
6 Mos Free Showtime
6 Mos HBO $2
$5 off TC+

Originally there was no $2 HBO, and $5 off the HD pack. I asked if there was an HBO deal and she mentioned that there was but I'd have to "give up" one of the other credits, so I gave back the $5 off HD.

Not bad for 10 minutes of work... I was going to pick up an R-15 with the $100 rebate, but this will be much better I think!

[rmassey]

"yes, i would say you qualify as a valued customer. You've been with us since 1994."

Wow, and they didn't offer you $150 - $200 additional credit. I guess this part of the deal is long gone. I tried with four calls and none would budge on this additional HW credit.

Still a good deal, I got the following:

+ $299 HD Tivo (hr10-250) installed (no Tax)
- $100 MI rebate

$14.95 S/H + tax waived on my account
-$5/mo for HD programming
Showtime Free for 6 months

Install is set for tomorrow

Honestly I don't think SHO/HBO are worth a darn, so I only took the free SHO and passed on the $2/mo HBO.

They also bumped my Tivo fee up a dollar from $4.99 to $5.99 for activating a new HD Tivo. Big woop. Overall I lowered my bill by $10/mo with the $5 HD credit and by dropping my seperate HD receiver (RCA DTC 100 - non tivo).

[alexcue]

rmassey, it really wasn't that big of a deal to me. I'm willing to pay a fair price for something like this. I know others love the thrill of "closing the deal" much more than me. Had I been offered it I would have take in it, I'm not that much of a dunce, but i wasn't about to try and call back to get another CSR.

What's interesting is she did mention the $5.99 DVR fee but noted that my account said i had lifetime TiVo. Interesting since the last time i added a receiver they took that out and started billing me for it, i had a hell of a time getting it back, since the CSR i spoke to then, a real piece of work, said it didn't exist and that i had paid TiVo not D*. After calling back i got sent to Special projects who fixed it all up but after about 30 total minutes of hassle.

Anyways, she said there would be no additional charge for the DVR other than the normal receiver fee.

[JonCarpenter]

alexcue -

The CSR that I just talked to noted the lifetime TiVo on my account and verified that nothing would change on the bill. I spent about 5 additional minutes on hold while she went to get the answer. The nice thing was that *she* noticed it and took the initiative to work it out without me even having to bring it up. FWIW, I talked to 'Lisa'.

I got the same deal that everyone seems to be getting now:
HD-250 - $299
MIR - $100
$5 off TC for a year
$5 off HD package for 6 months.

I was offered both HBO and Showtime free for two months, but declined.

Thanks to this group!

Jon

[Tydaking]

Here's what I got last night..

$299.00 HD Directivo
-$100.00 credit on account
-$100.00 Rebate
-$30.00 ($-5.00 credit for 6 months on TC+)
-$30.00 ($-5.00 credit per month on HD Package)



Spoke to retention rep and it took all of 10 minutes to get everything set up. Not sure if I got shipping waived, but if I didn't, might have to call back about that too.

[jcricket]

Am I behind in my news, or are these 30-40 HD new channels going to be in a format that is not recordable by the HD-TiVo?

That is correct. New HD channels (starting with HD Locals) will be transmitted using MPEG4 compression. You will require a new dish and new receiver to receive and/or record the MPEG4 signals. D* will be transitioning their customers to the new dish and receivers (some DVR, some not) over the next two years.

They will not shut off the existing MPEG2 signals until they have completed the transition, but it's doubtful that any additional MPEG2 HD channels (like TNT-HD) will go up.

The new MPEG4 capable DVRs will not have Tivo software.

[ManOfSteele]

So, what do you get in that HD package. I assume you still can't get local HD channels via satellite, correct? That's why I've been holding out, since I watch 99% of my television on the major networks. I know I could get HD stations via a separate antenna but I've always thought that seemed like a kludge. A friend of mine did that with his HD Dish system, but he actually has to rotate the antenna to get some of the shows he watches. What a pain...

[keefer37]

So, what do you get in that HD package. I assume you still can't get local HD channels via satellite, correct? That's why I've been holding out, since I watch 99% of my television on the major networks. I know I could get HD stations via a separate antenna but I've always thought that seemed like a kludge. A friend of mine did that with his HD Dish system, but he actually has to rotate the antenna to get some of the shows he watches. What a pain...

Locals off the air aren't a kludge at all. I get NBC and ABC in HD from DirecTV right now, but they look better OTA from my local affiliates! DirecTV is compressing everything. If you want the best quality, the UHF antenna is crucial and may always be so.

[Cooper]

Here's my story. I made 4 calls last night to customer retention.

Call #1: "Yes, we have a deal for $299 for the receiver, or $349 including the OTA antenna. Installation is included. there's a $100 rebate, and I can offer you $5 off your HD package for 6 months. Also, there's a $14.95 shipping charge." - OK, but I decided to roll the dice and try again.

Call #2: "No, there's no deal like that. Remember, those message boards are not officially sanctioned by DirecTV."

Call #3: "No, there's no deal. Sounds great if it were true though!"

Call #4: "Yes, we have that deal. I can also offer you $20 off your Total Choice package for 6 months, and a $150 hardware credit. Oh, and I see you called earlier and were offered $5 off the HD package, I can do that as well."

So, final deal"

$349 (box + OTA)
+$15 (shipping)
-$120 (programming credit)
-$150 (hardware credit)
-$30 (HD package credit)
=====
Net of $65 (I'm happy)

The point of this little story is not the deal I got (thank you, forum members!), but how interesting it is that calls #2 and #3 resulted in complete lies by DTV customer service. Now, DTV lies are nothing new, and I realize the how much I sound like a whiner complaining about the customer service of a company that just gave me an HD TiVo for $65 incl. installation, but... if Rep #4 saw in my account that I had been offered the deal, then doesn't that mean that reps #2 and #3 also had that info at their disposal - AND STILL CHOSE TO LIE TO ME?

It's one thing to lie to someone, it's another thing to lie to someone who knows you're lying to them!

Anyway, it's a happy story in the end, but one that left me a little confused along the way.

Good luck to all, and remember, if at first you don't succeed, try, try, then try again.

Cooper

[Savageone79]

I don't really think those poeple were purposefully lying to you. I think that there are different call centers and 1000's of people working and not all of them have the same information and training and it is just luck of the draw which one you get or how much effort they are willing to put into helping you out.

[Sherman67]

When I got my deal yesterday, the rep I spoke to told me that not all reps have the authority to offer the deal. Not sure how true it is, but I can see someone whose only worked in the department for a month having a limit on what they can offer compared to someone whose been there a while.

[gfoulks]

this is exactly what I've been asking... why is it that some reps appear to be completely clueless to what is going on? I spoke to a rep who told me they never heard of any such deal and that it was all internet misinformation. Then another one tells me.. yes I've processed 6 of these deals already... What gives?

If they are offering the deal based on a weighted system as some have mentioned then the caller is either eligible for the deal or they are not. Why are they making the customer who they claim they want to keep... jump through hoops and at times treated so poorly?

[gfoulks]

I don't really think those poeple were purposefully lying to you. I think that there are different call centers and 1000's of people working and not all of them have the same information and training and it is just luck of the draw which one you get or how much effort they are willing to put into helping you out.

BULL - I do contract work some of the worlds largest call centers even some that operations all over the world. These reps know exactly what is going on because I'm sure they like many other call centers have electronic billboards and call sheets that they refer to when speaking to customers about promotions and current offers.

Something is obviously not right with D*'s call center!

[rmassey]

I tried four different CSRs and got the same offer each time. No additional HW credit was offered.

[djchronic]

Well Well finally i get on here to see what the hell is driving our call volume at work... and i found it. well just so everyone knows all the blah blah on the new hd dvr offer, yes it is for 299 with a 100$ MIR. But good luck on gettin much straight credit CRG has been having meetings because of you people, i for one know that the only way your gettin anything other than just the 299+100 off is if you have been with dtv for 10+ years, other than thatyour not gettin anything other than 299+100 and hopefully none of you get me on the phone cuz i note the account to not offer anything other than the 299+100 MIR. Everysingle call i take that they say anything about that offer i note the account because i know they they are forum readers. so good luck to everyone, and i don't member who it was that said they got 20$ off total choice, unless is premier you aren't gonna get it 20 is for premier only. anyways if anyone has one questions and wants real answer let me know.

[catfish john]

Okay here is what I received today.
Cost $338.00
Less $100.00 MIR
$5.00 off TC for 6 months -$30.00
$10.00 off HBO for 6 months -$60.00
$5.00 off HD package 12 months -$60.00
Free Showtime for 6 months -$60.00
Net cost $28.00

[Cooper]

In fairness to that last post - I have been a DTV customer for a long time, and yes, I do have the top TC package, and have for some time.

Cooper

P.S. - This isn't my ONLY issue with DTV customer service, however. I can't even COUNT the number of times I've called, and the rep picks up the phone, but continues their conversation with a co-worker and refuses to acknowledge me. After spending 5 minutes navigating through DTV's archaic phone-menu system, its frustrating (to say the least) to FINALLY get a human on the phone who can't be bothered to do their job.

[lynesjc]

hopefully none of you get me on the phone cuz i note the account to not offer anything...

This is vaguely trollish. Why would you begrudge someone trying to get a good deal?

I mean, you are aware cable is giving hd dvr's away right?

[Kevin L]

Wrong side of the bed this morning, djchronic?

[mcblackman]

Well Well finally i get on here to see what the hell is driving our call volume at work...

I guess you're not getting "Employee of the Month" are you. :down:

You should be happy your call volume has went up.
That means more customers!

[alexcue]

I guess you're not getting "Employee of the Month" are you. :down:

You should be happy your call volume has went up.
That means more customers!

ok, devils advocate here? this is retention, you are already a customer, who in our case is looking for a great deal. How does this mean MORE customers?

Out of all the posts here only one person has actually dropped D* because he felt slighted.

[Charlutz]

Well Well finally i get on here to see what the hell is driving our call volume at work... and i found it. well just so everyone knows all the blah blah on the new hd dvr offer, yes it is for 299 with a 100$ MIR. But good luck on gettin much straight credit CRG has been having meetings because of you people, i for one know that the only way your gettin anything other than just the 299+100 off is if you have been with dtv for 10+ years, other than thatyour not gettin anything other than 299+100 and hopefully none of you get me on the phone cuz i note the account to not offer anything other than the 299+100 MIR. Everysingle call i take that they say anything about that offer i note the account because i know they they are forum readers. so good luck to everyone, and i don't member who it was that said they got 20$ off total choice, unless is premier you aren't gonna get it 20 is for premier only. anyways if anyone has one questions and wants real answer let me know.

I ordered yesterday and got only the $299 price and $100 rebate. They weren't able to process it at the time because the computers were slow (wonder why) so I called back today. CSR John saw my call from yesterday and processed it. He also gave me $5 off my total choice and $5 off my HD pack for the next 6 months. Guess he missed the meeting you were in that said no more programming credits. He was probably taking a typing or punctuation class while you were learning the finer points of customer service. I also doubt the authenticity of this post. It's not like this is a "secret deal." D* is selling the units for $299 and offering some great deals on top of that. Don't see why anyone should be in a bad mood about it. It's a good thing.

[gfoulks]

looks like djchronic has been smoking too much of the chronic!

I guess this answers my questions why some callers are treated so poorly.... apparently we have some rogue CSR's manning the phones.

[mcblackman]

ok, devils advocate here? this is retention, you are already a customer, who in our case is looking for a great deal. How does this mean MORE customers?

Out of all the posts here only one person has actually dropped D* because he felt slighted.

Are they not having to commit for another year or two of service?

[djchronic]

ok, we will continue to give programming discounts like 5 off and free hbo that kinda stuff. but we discussed that we are not going to do the straight credit to your account. no i didn't wake up on the wrong side of the bed cuz its my day off. and in certain situations i'm sure that a hardware credit is due. some account do deserve better prices due to longevity. and yes i know that cable is giving hd dvr's away. but thats cable....cable sucks except for internet. and yea i may sound like an A** but there are alot of people on here that realize how you get what you want. i read one post were somebody says they call in screamin and yellin and i know with me and some of my fellow csr's thats not gonna get you anything. if ya call in and are polite with the csr you'll get alot farther than you will the other way. and yes the HD DVR do come with a 2 year commit, as of now that is non negotiable

[SpankyInChicago]

ok, we will continue to give programming discounts like 5 off and free hbo that kinda stuff. but we discussed that we are not going to do the straight credit to your account. no i didn't wake up on the wrong side of the bed cuz its my day off. and in certain situations i'm sure that a hardware credit is due. some account do deserve better prices due to longevity. and yes i know that cable is giving hd dvr's away. but thats cable....cable sucks except for internet. and yea i may sound like an A** but there are alot of people on here that realize how you get what you want. i read one post were somebody says they call in screamin and yellin and i know with me and some of my fellow csr's thats not gonna get you anything. if ya call in and are polite with the csr you'll get alot farther than you will the other way. and yes the HD DVR do come with a 2 year commit, as of now that is non negotiable

I haven't read any posts that suggest to call in screaming and yelling.

I smell troll.

[gfoulks]

so djchronic answer my question if you will. Why is that some CSR's have no idea about this offer? Don't you all work of the same call sheets, have group meetings, post on electronic billboards? If the offer is truly for "valued" customers why does it take some "valued" customers multiple calls to get a csr that will grant the offer? Why are some simply just plain rude when asked about the offer and say to the caller that the offer is a lie?

You can go through the entire thread and read examples of how some of the members are treated even though they've been with DirecTv for years.

[ericblair84]

I dropped NFL Sunday Ticket and all the premium movie channels when I was told the deal was "Internet misinformation."

Customer since 1995; last bill $167.

And when we get our fiberoptic connection, I'll probably drop the whole service.

BL