hd tivo MAJOR price drop today

[cbearnm]

Dan,

I don't know anyone that works for D*, nor do I work for them. I am simply taking issue with the fact that you got a great deal and yet you passed on it. You proceeded to claim that D* was being unlawful and subject to a complaint to the BBB. Furthermore, most of your anger seems to be related to the fact that you didn't read your contract before signing up and that you missed out on an unadvertised offer. I'm sure there are a dozen other members that would have liked this deal and all you did was whine about what you didn't get.

Mark

The retentive side of me cringed when I read, "I don't know anyone that works for D*, nor do I work for them". I think it would be rather implicit that if you don't know anyone that works for them, you wouldn't work there either. Unless you work without knowing anybody around you, even the person that hired you. Highly improbable. Sorry, just my goofy little mind running away. :) (no offense intended)

But I agree with you completely. The argument keeps coming back to the "But my friends got it" thing. I am sure that there are hundreds, if not thousands of people that bought the HD-DVR @ $599 without ever hearing about the specials. They are probably pleased with their purchase (compared to $999) In fact, thank goodness that there were as many, because that gave retention more wiggle room to oil the squeaky wheels (us).

It comes down to, if you get a good deal, grab it. Don't be like the dog that drops his bone in the lake reaching for his reflection's bone. It was an unadvertised (unpromoted, by D*) 'special' that they decide who they give it to. If I sell your friends a cookie for 10 cents and want to sell it to you for 25 cents, I'm allowed (as long as it's note based on race, color, creed, etc..) Same thing here. Even if all three of you signed up the same day, at the same levels and all paid promptly, they can vary what they offer as much as they want. In fact, I would bet that if D* had firm guidelines for retention offers, it would be less than what you were offered. I think that's the reason we saw this (great) deal dry up. Management started to see the $$$ shrinking away.

When I negotiated with retention, I told them I had to think about it, would they PLEASE be able to make a note of the offer and I'll call back in a couple of days. (This is after the usual schmoozing, "Bet you've been busy lately", "You have a tough job, huh?", generally, just being empathetic) When I called back, I said that I was just about ready to go on the previous offer, but was there ANY Better deal available. I was able to squeeze an extra $50 and locked it in. (In fact, I had already ordered the receiver from Value Elect and it was delivered that day.)

I hung up, called in to activate the receiver (couple of hours later) and was transferred back to retention to apply the discounts.

Long story short. I was pleased with the offer and had them commit to it. I was able to eek out a little more, but wouldn't have been surprised to hear them say "No". As far as removing the offer, it was improper, but certainly not actionable. If you take the stand that it was an oral contract, they would still have 3 business days to rescind it, under standard contract law. Even if it were in writing, the cancellation period could apply. Not too smart on the CSR's part, but definitely not illegal.

One other point that I have seen here, the female CSRs are almost always better than the male CSRs. I think the males have a power trip fantasy and tend to act it out. If you invest just 30 seconds of idle chitchat, you make it twice as hard for them to say No to you. The guys seem to just want to get on to the next call. Again, a little empathy goes a long way with CSRs. If you start off at 100 mph, you're generally going to hit the wall. Crank it up slowly.

I have no problem of being accused of taking D* side on this. I have no affiliation, but gotta call it as I see it. They are a business that needs to report to shareholders. Check your mutual funds, chances are you might be a shareholder without knowing it. If you choose to walk, that's your perogative, actually your responsibility if you feel truly wronged. But for most of the rest of us, D* is the best value in satelllite entertainment. We would love to pay less, but it's a free market. I want them there is 5, 10, 20 years from now.

[mczolton]

The retentive side of me cringed when I read, "I don't know anyone that works for D*, nor do I work for them".

Yeah, good point :D

Mark

[csidouglas]

the problem with this offer is that the price you paid for the reciever is irrelevant and when you bought the reciever is irrelevant . I called a csr and went through this and asked him how do I benefit from this offer and he basically said because the prices on the boxes are subsidized by them and then I told him that at no point when I asked to turn on this service did anyone ask me when or how much I paid for the box much less tell me that I was agreeing with a 2 year annual commitment. I got thirty days and I will return my unit and cancel my hd subscription. With the exception of superfan (another rip-off) there is not that many hd channels to support thier position on this. When new content becomes available I can understand this but until then it is unwarranted. When FIOS is more widely available alot of these guys (cable and Satelite) will have problems shoddy service will not be excepted and then you will really see these companies change there views. Choice is the power of the consumer.

[edrock200]

I think FIOS and Video on demand has directv extending contracts from one year to two year. This is most likely why they slap you with a contract on just about any transaction now. Again though, I really don't know how legally binding it can be...half the time the CSR doesn't even tell you (I got a post card in the mail) and you've signed nothing.

That said I'm very happy with DirecTV.

[Kevin L]

Long story short. I was pleased with the offer and had them commit to it. I was able to eek out a little more, but wouldn't have been surprised to hear them say "No". As far as removing the offer, it was improper, but certainly not actionable. If you take the stand that it was an oral contract, they would still have 3 business days to rescind it, under standard contract law. Even if it were in writing, the cancellation period could apply. Not too smart on the CSR's part, but definitely not illegal.I certainly don't know every state's laws, but you have some misconceptions on standard contract law. To begin with, there was no contract. An offer was made and it was not accepted, therefore no contract. To be a valid contract, whether oral or written, there must be three basic actions: An offer, an acceptance, and consideration. Only the first action occured. DirecTV made an offer. The subscriber did not accept the offer. Since there wasn't a prior agreement as to how long the offer was good, barring any applicable law, DirecTV was free to withdraw the offer.

The other part of your statement that needs correction is the three-day right of rescission. This is a right afforded only in limited situations. I'm sure some states have their own definitions; common transactions that have three-day rights of rescission are purchases from door-to-door salesman (more specifically, transactions done away from the seller's place of business), health club memberships, certain loan transactions (including home equity loans), and a few others. There is generally no three-day right of rescission for transactions where the only contact between the parties is by mail or telephone.

Now, I'm not an attorney, nor do I pretend to be. I'm sure there are others here that know more about contract law than I do. If I'm incorrect on any of this, I'd like to know, please. Thanks.

[toneman]

I agree - that matches what I was told. If you want a $999 HD Tivo then you may only need to commit to another year from the date you activate it, but to get a "discount" HD Tivo ($599, $499, $229 - with or without a rebate) then you are committing to two more years from that point forward.

I THOUGHT it was tied to the rebate (based on the fine print of the rebate form), but was told several times that when I activated a new HD Tivo no matter where it was purchased - it was a new 2 year commitment.

EDIT: Keep in mind that the commitment is to keep a minimum level of service on for the commitment period. If you have Total Choice Premier and purchased 2 new HD Tivos you are committing to keeping (at least) a single receiver going for 2 years on at least Total Choice ($41.99 and up). So "in theory" you could buy several and only be committed to keeping a single receiver on for 2 years from the date of the last one you activate at $41.99. With a cell phone account, it is a commitment for each phone and not the whole account - AFAIK D* is just the account and not a promise to keep every box on.

Dennis

True, but activating a "discounted" DVR vs. one bought at full price--rebate or no rebate--aren't necessarily the same thing. I mean, I sure hope I would not be required to renew to a 2-year commitment based on solely activating a HD Tivo, regardless of how much I paid for it and/or where I bought it from. An analogy would be purchasing cell phones--you can purchase a particular cell phone from a provider at a discount, provided that you agree to renew for X years...or you can purchase the same phone--either from the same provider or elsewhere--at full retail price and activate it w/o having to renew/sign a (multi)-year commitment. I can't speak for all cell phone providers, but I can say that Cingular will allow you to activate a phone w/o contract renewal if you can prove that you paid full price for said phone.

IOW--why should someone who paid $599 (or whatever the current non-discounted price may be) for an HD Tivo bought at Best Buy be required to agree to the same 2-year commitment that someone else who got theirs for $299 from DTV had to agree to in order to get the $299 price? Sure you could say that the $299 deal is/was for those who've been with DTV for some time--but based on other posts, "some time" can be as little as one week...

Also--if you read the Terms and Conditions on the rebate form, I believe it states something to the effect that the offer (namely, the $100 rebate) is only valid if among other things, you commit to 24 consecutive months of TC programming. One could infer from this statement that it's possible to commit to less than 24 months upon activation of the DVR, as long as one is willing to forgo the $100 rebate. If one is required to commit for 2 years in order to activate a HD DVR no matter where it was bought and/or how much it cost, then why bother with the rebate form requirement? It would be so simple for DTV to just automatically credit or mail $100 to a subscriber who verbally agrees over the phone to commit for 2 years when they call DTV in order to activate the HD DVR, no? And no, I don't need to hear about "they have rebate forms hoping that perhaps some folks won't even bother mailing them in, fill them out incorrectly (thus voiding the rebate), lost mail, etc.--how many folks do you know who would pass up $100, or not bother about following up on such a large rebate if he/she hasn't gotten anything back yet?

[dwynne]

All I can say is that is what I was told by several CSRs and "customer retention" folks. Just call for yourself and ask:

What is the commitment period if I activate a new HD Tivo?

They should tell you 2 years - rebate or no rebate.

Obtain a new HDTivo from a retail source and call to activate it and they will say (with no mention of the rebate) that this is a 2 year commitment.

The reason that there was a "secret sale" is so they could dump more of these (and lock more folks in for 2 more years) without the retail chain going ape over the $299 price. Clearly if they advertised the "sale" the retail dealers would be mad since that would selling to us cheaper than they sell to them - so they have this "secret sale".

Rebates are ways for the seller to keep your money longer - and maybe forever if you fail to send in for it or it gets lost in the mail. I have ordered Dell made stuff direct from Dell and still have to mail in a rebate to Dell and wait for my money back. Clearly logic would tell you that since I purchased something Dell made from Dell they should have just discounted it and not fooled with the rebate - but that is the way they work. Direct just decided the same thing - buy from retail and get a rebate and buy direct and get it to, but they keep your $100 until they get around to mailing you a check.

I called the cable company to complain about the price of my cable modem and they gave me the new customer deal ($19.95 a month for 6 months). So everyone who does not complain pays more than 2x what I pay for 6 months - just like this deal. You say the right things to the right folks and you might get the HD Tivo for $299 - $100. If you don't know to call or don't get the right person or say the right thing then you will have to pay retail.

But either way, you commit to 2 more years.

Even if you assumed that no rebate = 1 yr, it would not be too smart to pay $300 or $500 or $600 for a new HD Tivo and pass on the rebate and THEN turn it off after 12 months of service. Why even buy it if you are not going to be a customer long enough to get some return on your money?

Dennis

[ronaldmaustin]

I came across this thread doing some research on this issue. I have been informed by Directv reps, on more than one occassion, that if you purchase the box "used" and not from a retail outlet, they do not require a commitment of any kind. However, if you state that the box was purchased "used" they do have to fedex you a new card for $20. That's it. Now, it's not clear to me whether they would check for prior activation, as to their definition of used. It seemed to me that it was enough that it was not purchased from a retail outlet like Circuit City.

I think that this policy, as well as the rebate hook, goes to certain state laws which I cannot quote you, but state something to the effect that if you buy satellite boxes, cell phones, etc. that you cannot be locked into a contract if they can (a) activate the equipment for other users and (b) a commitment was not a part of the purchase contract. There is no coincidence that this is a policy for both DTV and every cell phone company in the State of California. Hence, they allow you to purchase from a third party with no commitment, but can commit you as part of the rebate program. So, if you have a friend purchase from a store (so long as purchase requires no commitment, and I do not know that it doesn't) and he sells the box to you, you can forego the rebate, pay $20 and have no long term contract with DTV.

One other thing about the HR10-250 .... it will be defunct towards the end of this year or maybe early next, so I think it is bogus to lock everyone into two year contracts on HD, then require an upgrade. DTV has said they will offer an upgrade, but it is not yet clear whether this will be free or not. In any event, I think that if additional purchase or "upgrade fee" is required, this essentially changes the spirit, if not the terms, of the contract and DTV is ripe for a lawsuit if they enforce a 2 year term at that point.

I welcome your comments on this.

[Anubys]

I came across this thread doing some research on this issue.

welcome to the forum!

do some more research...there's a ton of information and opinion about this...

here's my Readers Digest version:

1. HD-Tivos will be operational for a good while. The new units are not slated to be available until mid-2006. Given recent deadlines, I say if it comes out early 2007, it would be early!

2. Even when the new boxes come out, the HD-Tivo will still be good, especially if you get your OTA with an antenna.

3. All indications are that the new boxes will be as good as Tivo. (but we're not holding our breath on this one!).

4. All indications are the upgrade will be at little or no cost. I'm quite confident that the upgrade will be free (purely my opinion but also the recent copy of Consumer Report says so).

don't worry...the HD-Tivo is the best thing right now...

[dwynne]

I would think that would be true - if you purchased a used, previously activated box then they are not having to pay a "reward" to the company that sold it to you at a discount so they don't need to lock you in to a longer commitment.

I would expect they would know if you purchased a new HDTivo and tried to say it was a used one, then pay the $20 and dodge the commitment.

The cell carriers here require a one year commitment on the LINE if you turn up a new line (and usually charge a one time setup fee too) - even if you bring the phone in yourself. This is true of several of them, so in a lot of cases if you need a new line then you are better off to get a new phone free of discounted since the commitment and sign up fee is the same. If you want to replace an existing phone on a line you have then normally this is free and does not change any other terms of the cell service.

Of course, you have to ask yourself why would you want to buy an HD Tivo box for $500-600 and not get the rebate and then be free to turn it off? And pay them $20 more for the new card?

None of us knows what the future will hold, but the new MPEG4 stuff will be rolled out. They are not going to cut off all the customers and expect them all to buy new hardware (this applies to SD and HD customers, Tivo and non-Tivo too). The first wave of MPEG4 may just be locals on the sats in HD and more HD content. All the current stuff should still be available and given the number of customers they have should continue to be available for a LONG time to come. If they demand everyone get a new box and pay, then a lot of folks will go to Dish or cable. If they give everyone a free box then they will be out a LOT of money.

Worst case, they obsolete our boxes and don't give us a free or decent price on an upgrade you could cut your service back to the basic, drop all the other things, and go with Dish or the cable company - or just disconnect and see if they come after you for the fee. Be pretty hard for them to tell you that you can't turn off service because you purchased an HD Tivo xx months ago AND tell you that you can't still USE the HD Tivo. As long as you pay the $5 Tivo fee per account they should let you Tivo OTA with the box even if there is no sat HD content available non-MPEG4. That to me is worth the cost of the box, rebate or no rebate.

Dennis

[ronaldmaustin]

1. HD-Tivos will be operational for a good while. The new units are not slated to be available until mid-2006. Given recent deadlines, I say if it comes out early 2007, it would be early!

This may be so. I read only an article on the issue, which referenced a story in the Wall Street Journal, in which it was said that DTV was going to be adding HD programming and that the new programming would be incompatible with TIVO. They are reported to be moving to a new proprietary system. Again, the report is only as good as what I report to you that someone else said. However, there was a link to the story in the Wall Street Journal and it did appear that the existing boxes would be non functional. As proof of this, a Directv spokeswoman was cited as saying there would be a box upgrade available. As to when this would take place, December 2005 was the estimate. But, as you point out, there are usually delays with all of this.

2. Even when the new boxes come out, the HD-Tivo will still be good, especially if you get your OTA with an antenna.

I don't understand. Are you saying that the boxes will be good only to receive OTA broadcasts and record them? I suppose the box will still be good, also, for use as a paperweight. What, then do I do about buying a new box to fulfill my two year commitment to satellite programming? Perhaps I have misunderstood you.

3. All indications are that the new boxes will be as good as Tivo. (but we're not holding our breath on this one!).

I don't doubt it at all. In fact, DTV is reported to be taking a large lead over DISH with the new bandwith available. However, that is not my point. Where does that leave people who sign up for a two year commitment on programming today, in light of changes to make the boxes obsolete for HD satellite recording, scheduled in as little as two months (though such changes will likely materialze later), in terms of having to buy new equipment to fulfill a contract that they took on only to record HD broadcasts?

4. All indications are the upgrade will be at little or no cost. I'm quite confident that the upgrade will be free (purely my opinion but also the recent copy of Consumer Report says so).

I don't mean to put you on the spot, but what are the indications? DTV has said there will be upgrades available, but that's it. The cost of this equipment is not trivial. I can certainly envision being asked to pay several hundred dollars more, in the coming few months, for the equipment to continue to receive the two years of programming I signed up for. Nobody who has bought the equipment would want to speculate otherwise, but everything I've said reportedly comes from DTV corporate's own collective mouth.

don't worry...the HD-Tivo is the best thing right now...

Everything I've said, notwithstanding, the prospect of recording HD programming has me so interested, I'm probalby going to go spend $400 or so, obtain a two year commitment, and yell and scream at DTV if I get screwed. But at least I'm going into it with my eyes open. Others may not be. Hence my lengthy posts.
[/QUOTE]

[ronaldmaustin]

I would think that would be true - if you purchased a used, previously activated box then they are not having to pay a "reward" to the company that sold it to you at a discount so they don't need to lock you in to a longer commitment.

Yes, I'm not sure of their definition of "used". And half of the reps don't even seem to agree that a used box entitles you to no commitment. And that may only be for existing customers, since a new customer could conceivably be asked to commit to any term, for any reason.

The cell carriers here require a one year commitment on the LINE if you turn up a new line (and usually charge a one time setup fee too) - even if you bring the phone in yourself. This is true of several of them, so in a lot of cases if you need a new line then you are better off to get a new phone free of discounted since the commitment and sign up fee is the same. If you want to replace an existing phone on a line you have then normally this is free and does not change any other terms of the cell service.

I think this varys from state to state. The FCC governs what DTV can do, but I think state consumer protection laws govern buying subscription equipment, and not being informed of contract terms at the time of purchase. Again, this is specifically what I'm looking into and any leads would be appreciated. I just don't know.

Of course, you have to ask yourself why would you want to buy an HD Tivo box for $500-600 and not get the rebate and then be free to turn it off? And pay them $20 more for the new card?

The reason is that the rebate is only $100. Using a DTV sales tactic, "That's less than $4.17 cents a month over the term of the contract" to be free to change to DISH, or HD cable if their services become competitive. As you point out below, none of us knows what the future will hold, but buying high end equipment and high end programming on the cutting edge has proven to me that the very near future ALWAYS holds better devices and more competitive programming. That's the only reason they want to lock you in as a customer in the first place. You might switch to a competing service with a better offer in within the next two years. Two years is decades when it comes to satellite services.

None of us knows what the future will hold, but the new MPEG4 stuff will be rolled out. They are not going to cut off all the customers and expect them all to buy new hardware (this applies to SD and HD customers, Tivo and non-Tivo too). The first wave of MPEG4 may just be locals on the sats in HD and more HD content. All the current stuff should still be available and given the number of customers they have should continue to be available for a LONG time to come. If they demand everyone get a new box and pay, then a lot of folks will go to Dish or cable. If they give everyone a free box then they will be out a LOT of money.

Not with a two year contract, they won't be going to DISH or cable, without paying a hefty termination fee on the contract. Of course they don't want to lose customers. They will balance how many customers they will lose by charging an "upgrade fee" against the sum total generated by the upgrade fee. Also fit into that eqation the longer term gain in profits by cutting TIVO out of the picture. They may, as you point out, continue to offer programming in both for some time. But that may be more costly than simply telling existing customers to pay an upgrade fee and see how many bite. If people complain, it's off to the customer retention department, where people who realize they're getting screwed, or know that better deals are available, are treated better than everyone else.

Worst case, they obsolete our boxes and don't give us a free or decent price on an upgrade you could cut your service back to the basic, drop all the other things, and go with Dish or the cable company - or just disconnect and see if they come after you for the fee. Be pretty hard for them to tell you that you can't turn off service because you purchased an HD Tivo xx months ago AND tell you that you can't still USE the HD Tivo. As long as you pay the $5 Tivo fee per account they should let you Tivo OTA with the box even if there is no sat HD content available non-MPEG4. That to me is worth the cost of the box, rebate or no rebate.

Well, what's a decent price? To answer the prior question another way, I would want to forfeit $4.17 a month over the life of the contract to avoid being bound to a "worst case" situation in which I'm paying $46.99 per month for up to 2 years ($41.99 for the Total Choice + $5 Tivo fee) to record OTA programming while subscribing to calbe or another service. DTV knows that. And they know that people who purchase the highest end stuff are the best customers, but also the most likely to be well researched and take advantage of new technologies and competitive services when they appear. Hence the plan to bind them for 2 years. Great way to reward your best customers.

[TVBoob]

Has anyone recently got a good deal ($299.00 - 100 rebate) from retention for an HDTV TiVo? I have read all kinds of stories but everytime I call they tell me this offer is not good anymore. Best they offer is $499.00 (free Showtime, HBO, and Tivo serivce for six months) What am i doing wrong? Thanks
Also, I hear a new unit will be out next year anyway, what if I buy this one :o

[ronaldmaustin]

You know, it occurs to me that if one of you folks has their contract (I don't), this can probably be easily resolved. Does the contract state anything to the effect that you can add boxes or existing services under the contract for a specified fee? If so, that would rule out the possibility, I would think, that they could then ask you to extend the contract in addition to that fee.

E.G. kind of like your landlord putting in your one year lease agreement that he will pay half the cost of a gardener at any point, if you want one, and then telling you you have to agree to enter into a new lease to get that gardener. Hokey example, but can someone check their contract?

[ronaldmaustin]

Has anyone recently got a good deal ($299.00 - 100 rebate) from retention for an HDTV TiVo? I have read all kinds of stories but everytime I call they tell me this offer is not good anymore. Best they offer is $499.00 (free Showtime, HBO, and Tivo serivce for six months) What am i doing wrong? Thanks
Also, I hear a new unit will be out next year anyway, what if I buy this one :o

My ex-girlfriend got $399 this morning, less the $100 rebate, which gives her an effective $299. I think they did this by crediting $100 to her account in addition to the rebate. So, $499 deal, with an extra incentive, I guess you'd call it. I can give you her name, by private e-mail if you want, and you can quote that deal to customer retention. She's been a customer with no contract for years. Now they have her on the hook for 2 years ... which is what brings me here in the first place.

[Anubys]

1. it seems that most of the new HD offering with the new birds will be network stations in HD...if you already get them OTA, there is no pressing need to upgrade.

2. D* history has shown that they will upgrade for very minimal cost. They have been quoted many times that they will do this upgrade at "little or no cost". I believe them.

3. the 2 year commitment seems to be a problem for you. If they give you a new machine that does what the HD-Tivo does, gets you better picture, more HD channels...etc. (and act as a server to all your TVs), why would you turn that down?

The Hd-Tivo will continue to be good because they will not shut off the mpeg-2 streams for some time...so the only thing you will miss without the upgrade is any new channel that is not offered now (e.g. TNT-HD or something like that)...

[ronaldmaustin]

1. it seems that most of the new HD offering with the new birds will be network stations in HD...if you already get them OTA, there is no pressing need to upgrade.

2. D* history has shown that they will upgrade for very minimal cost. They have been quoted many times that they will do this upgrade at "little or no cost". I believe them.

3. the 2 year commitment seems to be a problem for you. If they give you a new machine that does what the HD-Tivo does, gets you better picture, more HD channels...etc. (and act as a server to all your TVs), why would you turn that down?

The Hd-Tivo will continue to be good because they will not shut off the mpeg-2 streams for some time...so the only thing you will miss without the upgrade is any new channel that is not offered now (e.g. TNT-HD or something like that)...

Look, I'm not trying to debate anyone here or bash DTV. I was throwing out a caveat to potential buyers of this unit based upon conflicting things I've been told by DTV reps and what I've read on the net. The information I quoted earlier, which links to the Wall Street Journal Article is available at http://www.pvrblog.com/pvr/2005/04/directvs_hd_pro.html .

The only reason I could think to accept the offer posed in paragraph 3 would depend upon the first paragraph being incorrect and the second paragraph correct. As to paragraph 1, I was apparently under the mistaken impression that DTV would have a better HD lineup in the very near future than DISH does now (DISH has VOOMS lineup 10 HDs with 11 more "on the way", and therefore many more channels). If local channels are all that are going to be added in the near future, which some of you take to mean between 2006 and 2007 at the earliest, why go with DTV at all if you're into HD? I did a little research and it does seem that the launch of Spaceway 1 & 2, which adds the local HD channels very soon gets mulched in the press and the rumor mill with the launch of Directv 10 & 11 in 2007, which is what will bring the 150 national HD channels. So between now and 2007 (or later if you are right about the delays), I've heard nothing else to indicate that there will be any more national channels offered by DTV. Sure, DISH's VOOM lineup is a bit offbeat, but at least it's HD programming.

As to paragraph 2, is there a history of upgrades for little or no cost? When I subscribed for a number of years, as of a few years ago, DTV seemed very liberal with upgrades, credits, etc. That tapered off toward the end of my sub. There is little track record to comare to in this instance because we're not talking about an "upgrade" at all, but rather a fee to have equipment that will enable you to use the service you're committed to keeping for two years. But if you all concur, I suppose I will be allowed to "upgrade" at a nominal fee. What has that fee been, historically? [ADDENDUM ... a little historical research on the net was inconclusive as to past upgrade fees, but I can document a history of DTV press releases about what the company stated that it intended to do, that had no correlation with what actually did, sometimes years later.]

As to paragraph 3, why would I turn it down? .... Because within 2 years the competition might have something better and I would be free to choose that because I didn't lock myself into a contract.

[dwynne]

Like I said before, I paid close to $1,000 for my first HD Tivo with a 1yr commitment so I was more than willing to get a 2nd for a LOT less money to sign up for 2 more years. I can understand your objection to the long term deal, but I really would not worry about it. D* makes money selling us programming. I can't see any way in the next 2 years they are going to say "Too bad, we are going to all MPEG4 you have to buy a new box for a lot of money". They will lose customers by the droves. Folks that have multiple boxes, premium channels, PPV, etc would cut back to the minimum to not violate the "contract" if they could not drop the service completely. So even if D* could keep them, they would go from $100-150 a month subs to $43 or something.

If you sign up with D* and have them bill you for the service each month, then buy your HDTivo at retail ($469.06 shipped from 6ave), maybe get a credit on your bill and maybe get the rebate you are good to go. Down the road, D* does something funky like turning off your box or making you pay for a different one - just cancel the service. They can BILL you for the service but how are they going to get any money from you? You could even tell them they could have their box back in exchange for cancelling the contract and you owe nothing.

My purpose in getting an HD Tivo was to be able to record and playback in HD. 95% of what I record in HD is OTA. So if I was limited to no D* sat HD but could still Tivo in HD OTA I would still be pretty happy. You find me an OTA HD Tivo for cheaper than you can get one from D* and I would have purchased it - no fee and no worry about the future.

It it really bothers you that much, then try to find a used box on flebay or something, buy it at whatever cost, pay the $20 for a new smart card, and don't worry about the commitment.

Here is some more comments about the new boxes and the future that just happened to arrive in my in box today.

Dennis


DirecTV To Promote Own DVR Over TiVo
written by: Jerry Del Colliano
date: October 13, 2005


Satellite provider DirecTV is launching a campaign to promote its own digital video recorder (DVR) to new and existing customers, says a recent article in the New York Times. DirecTV will still support the TiVo service and has priced its own service, which was developed by a company owned by News Corporation (the parent of DirecTV), at the same fee of $5.95 per month. The article alludes to a savings of $1 per month per subscriber, which should be highly impactful, considering DirecTV’s vast subscriber base.

TiVo quickly achieved an impressive mainstream branding, which some say is as widespread as that of Kleenex, Band-Aid or Xerox. Television enthusiasts “TiVo” programs despite the fact that major cable providers and Echostar (parent of Disc Network) don’t offer TiVo units. Sony, which once made many popular DVRs with TiVo for DirecTV, no longer makes TiVo recorders. Now TiVo’s biggest supporter looks like it is going to bail after their deal runs out in 2007.

As HDTV booms, consumers are forced to change their equipment to receive and record the new higher-resolution signal. Card-based TVs can take HD feeds from various satellite and cable providers, but those systems don’t provide for recording options that come with a DVR. This leads most HDTV enthusiasts to be forced to invest in expensive hardware to receive and record HDTV.

For DirecTV subscribers who want an “HD TiVo,” the only equipment option is the Hughes HD10-250 DVR with TiVo. This unit was highly touted and tremendously back-ordered at its launch, despite its whopping price of $1,000 per unit (today they sell for about $650). The most desperate enthusiasts were paying over sticker price for the HD 10-250 when it first was introduced, as if it were a Toyota Prius or a hot-selling new Mercedes. The problem is the HD10-250 is no Mercedes or Prius. Reports of equipment failures are still common with few significant software upgrades to the original TiVo service or software.

The Next Wave of DVRs
With DirecTV launching two new satellites in the coming months to provide for more HDTV content, there is a lot of excitement from subscribers who are starving for more content in 720p and 1080i. But all is not perfect, considering that the compression used for the new system is MPEG4, rather than the current MPEG2 that is found in expensive “legacy”’ receivers like the Sony HD100, HD-200, HD-300 and the Hughes HD10-250. What will consumers do with $500 to $1,000 HDTV “boat anchors”? If DirecTV isn’t careful, they will convert them to digital cable boxes, because digital cable providers tend to rent their hardware. Considering how quickly equipment changes (HDMI outputs, new software and bigger hard drives), it might make sense for DirecTV to take a page from Dish Network and get their early adopters the latest and greatest equipment at low or no cost. Considering the price of earning client loyalty and getting their equipment installed and up and running, this could be a very smart move for DirecTV.

[Townie33]

Just my two cents.................I've been with D* for over three years now. At the end of last month (after reading these forums) I too ventured into HD DVR territory. I was fortunate to get mine for $499 minus $100 rebate minus $200 credit and another $5 credit for 6 mos. off my HD package. (not bad I thought) I too was offered the OTA antenna so as to pick up as many HD channels as possible. And since I live in the Chicagoland area there are 13 local HD channels. Let's just say the antenna they sell you is as about as cheap as it gets. Even the tech admitted so much. I could consistently pick up ONE channel. ONE OTA channel! So I called D* them and explained to them that when I purchased I was told that if I was unhappy with my HD DVR and Antenna I could return it within the grace period. The CSR told me there was NO WAY I could get the $50 credit for my antenna, that it was strictly a "hit or miss" proposition. I politely explained how even the tech said it was a very poor piece of equipment and so on, and so forth. She said she would have to speak "with her supervisor." (as if we've never heard that) Sure enough, a few minutes later she comes back and says there is no way she can help me. I said, "Fine, but can I speak with the supervisor myself?" She says, "Just a minute." Next thing you know she is back on the phone and offering to credit my account the $50! Wow! The next day is Sunday and my NFL Sunday Ticket isn't working on my new HD DVR receiver. I call back and the operator explains that I must have the SuperFan package now since I have the HD DVR. What??? We went around and around about this for a couple of minutes before she puts me on hold. Next thing I get disconnected. I call back, get a new operator, he hooks my Sunday Ticket up in a matter of seconds. What gives with these people? There is just no consistency it seems. I know I'm rambling now. But lastly, if you live in the Chicago area don't even think about getting any sort of OTA antenna for your system. D* is gonna broadcast all the locals in HD in January. (or so I was told by my tech)

[macericpet]

Has anyone recently got a good deal ($299.00 - 100 rebate) from retention for an HDTV TiVo? I have read all kinds of stories but everytime I call they tell me this offer is not good anymore. Best they offer is $499.00 (free Showtime, HBO, and Tivo serivce for six months) What am i doing wrong? Thanks
Also, I hear a new unit will be out next year anyway, what if I buy this one :o

My wife called Sunday to order the HD TIVo and got $399 -$100 rebate plus $100 programming credit and six months HD package at $5.99. She said the rep started out at $649, then she mentioned that I had researched Comcast HD (she knew I had no intention of leaving) before he transfered her to rentension. I guess I should have ordered it last month, but it still is not a bad deal for around net $200.

[dwynne]

A couple of things - this weekend during NFL action "presented in HD by DirecTV" (but watched by me OTA) they kept showing D* DVRs and of course they looked nothing like Tivos nor was Tivo mentioned - but you and I know you can't buy a non-Tivo D* DVR right now. So I guess they are trying to build the image of the DVR and make everyone "forget" the name Tivo......

In the Sunday paper WorstBuys had the HD Tivo and HD D* tuner featured, here is the fine print. This relates to the price, the $100 MIR, and 3 months free of the HD pack - it seems. Note it says the term is 2yrs and the penalty is $300 - or return the box to D* . I would say this should make those "Afraid" of a 2yr commitment feel better. If D* hacks you off or turns off all the MPEG3 data you can always send them back the HD Tivo and not pay them anything else.

Dennis


Access to some local HD programming requires an off-air antenna, sold separately. For access to DIRECTV High-Definition programming, a triple LNB multisatellite dish antenna is required. Reception may vary based on geographic location. DIRECTV High-Definition package is $10.99 per month in addition to TOTAL CHOICE® programming. See store for details.
†Professional installation highly recommended. Land-based phone line connection required. Offer available 8/1/05 to 11/5/05 to new residential customers who purchase 12 consecutive months (24 consecutive months for advanced receivers) of any DIRECTV TOTAL CHOICE ($41.99/mo.or above) or DIRECTV PARA TODOS programming package ($29.99/mo. or above), or qualifying international services bundle, within 30 days of equipment purchased. FAILURE TO ACTIVATE THE DIRECTV SYSTEM WITHIN 30 DAYS OF RECEIPT MAY RESULT IN A CHARGE OF $150 PER DIRECTV RECEIVER NOT ACTIVATED. IF YOU FAIL TO MAINTAIN YOUR PROGRAMMING COMMITMENT, DIRECTV MAY CHARGE A PRORATED FEE OF UP TO $150 FOR STANDARD RECEIVERS (UP TO $300 FOR ADVANCED RECEIVERS). IN LIEU OF PAYMENT, YOU HAVE AN OPTION TO SEND YOUR DIRECTV SYSTEM TO DIRECTV. VISIT DIRECTV.COM OR CALL 1-800-DIRECTV FOR DETAILS. MAIL-IN REBATE: ONE REBATE PER ACCOUNT. DVR service activation and land-based phone line connection required. Complete and sign the rebate form (included in first DIRECTV bill), attach first month's bill and mail both documents to the address indicated on the form. Must be postmarked on or before 1/05/06. Allow 6-8 weeks for delivery of rebate check. Visit DIRECTV.com/dvrrebate for full details. Programming, pricing, terms and conditions subject to change. Taxes not included. Equipment specifications and programming options may vary in AK and HI. DIRECTV services not provided outside the U.S. Receipt of DIRECTV programming is subject to the terms of the DIRECTV Customer Agreement; copy provided at DIRECTV.com and in your first bill. ©2005 DIRECTV, Inc. DIRECTV and the Cyclone Design logo, TOTAL CHOICE and DIRECTV PARA TODOS are registered trademarks of DIRECTV, Inc. All other trademarks and service marks are the property of their respective owners. Limit 6 receivers per person per household. Returns will not be accepted without access cards.

[mczolton]

So I called D* them and explained to them that when I purchased I was told that if I was unhappy with my HD DVR and Antenna I could return it within the grace period. The CSR told me there was NO WAY I could get the $50 credit for my antenna, that it was strictly a "hit or miss" proposition. I politely explained how even the tech said it was a very poor piece of equipment and so on, and so forth. She said she would have to speak "with her supervisor." (as if we've never heard that).

The CSR I spoke with made it very clear that OTA reception was not guaranteed. You're right, they should be more consistent.

Mark

[theratpatrol]

In the Sunday paper WorstBuys had the HD Tivo and HD D* tuner featured, here is the fine print. This relates to the price, the $100 MIR, and 3 months free of the HD pack - it seems. Note it says the term is 2yrs and the penalty is $300 - or return the box to D* . I would say this should make those "Afraid" of a 2yr commitment feel better. If D* hacks you off or turns off all the MPEG3 data you can always send them back the HD Tivo and not pay them anything else.

Dennis[/B] [/I]

How much were they selling them for? Can't believe these things are still 599.00 at BB and CC. No reason they can't offer them for 299.00. :D

[dwynne]

How much were they selling them for? Can't believe these things are still 599.00 at BB and CC. No reason they can't offer them for 299.00. :D

$599 at WorstBuys (BB) still. They sell them for the price they are told to sell them for - or "in theory" just over cost. If D* really wants to move them out they would increase the rebate or drop the retail price. Too few folks will get in on this via the "call and beg" method :) A guy at work has been interested in getting one and does not understand why he should have to cal in and follow the "Script" I made for him - and I can see why that would be strange for a lot of folks.

BTW, last time I look they are $469.06 delivered from 6th Ave electronics and no tax outside of NJ or NY.

Dennis

[sofdee]

$599 at WorstBuys (BB) still. They sell them for the price they are told to sell them for - or "in theory" just over cost. If D* really wants to move them out they would increase the rebate or drop the retail price. Too few folks will get in on this via the "call and beg" method :) A guy at work has been interested in getting one and does not understand why he should have to cal in and follow the "Script" I made for him - and I can see why that would be strange for a lot of folks.

BTW, last time I look they are $469.06 delivered from 6th Ave electronics and no tax outside of NJ or NY.

Dennis
You have a "script" I can use to get this discount? :D Care to share (I can't find it if you already posted it somewhere).
I have a regular Tivo box, plus Comcast Cable. Just bought a plasma HD TV that I finally figured out is useless for the HD with my Tivo box (not to mention can't use a cable card now that I have the option). So last Friday the cable goes out, my phone goes out and my high speed internet goes out...all through Comcast. It's time to get rid of them and I was shocked today at the prices for an HD DVR for satellite. I called Direct Tv and Dish tv and now I'm really confused. I figure I can put my Tivo on a different tv since I paid for a life subcription for it but I do not want to pay $500 for another box. Any help sorting out this mess and getting the best price would be great (I don't mind the 2 year commitment).
thanks :o

[iceman108]

I was actually able to get this deal yesterday $299 w/ $100 mail in rebate. I have another existing HD receiver (not DVR). The rep told me they wanted to only make one trip for installation so they will be installing the HD DVR, A replacement HD receiver that will receive the new local HD channels, and upgrading my existing Dish. Told me the HD DVR would be replaced sometime 1st QTR. 2006 to with a unit that will be able to receive new Local HD Channels.

[dwynne]

You have a "script" I can use to get this discount? :D Care to share (I can't find it if you already posted it somewhere).
I have a regular Tivo box, plus Comcast Cable.

For all its flaws, Comcast around here is a heck of a deal for HD. If you are on "lifeline cable" (just the locals and government channels) for $9-12 a month you can still add the HD box for $5 a month. This gets you the locals in HD. If you are on basic cable ($45-47?) the same $5 gets you the locals in HD, ESPN HD, Discovery HD, INHD 1 and 2, and TNT HD. Quite a bargain compared to the $11 D* HD package. Even better, if your TV has a QAM tuner you can get the locals and INHD 1&2 for free with the $9-12 lifeline cable payment.

Not everyone can get a deal from D* on an HD Tivo, it does vary with the CSR you talk to - and if you get a bad one at first they may note your account so a good one later will STILL not give you a good deal.

What I told my friend:


800-824-9081

is the customer retention number.

I would tell them who you are so they can look you up in the computer.

Then I would say:

"I just picked up an HDTV cable box and I really like the picture quality - but it is not like my Tivo is can't record shows so I can watch them later.

The cable company will rent me their version of a DVR for $5 more a month, but it is not a Tivo. I would really rather have an HD Tivo from DirecTV, but they just cost so much compared to a $5 ot $10 a month cable box".

"Someone I work with was telling me that as a long time good customer that DirecTV may be able to help me out with the high cost of replacing my current DirecTV receiver with a new HD Tivo. He said that you could sell me one for direct AND should also be able to give me a one-time account credit to help offset the cost - and that there is a $100 mail in rebate. He also said you could install it for free along with an antenna so I could get the locals. Can you look at my account and see what you can do for me?"




I think I would not say how much to pay or how much of a credit you should get - let them offer.

I am thinking they will sell you the HD Tivo for $499 direct and then give you a $200 (or more) credit after it is installed, then the $100 rebate. They should also give you a discount ($5 off?) on the HD Package for 6 month and maybe more stuff. Try to get them to give you the super fan Sunday Ticket for free as well.

If they make you a good offer, then jump on it. Some folks have called back later and could not get the same deal.

In his case he has never called to ask for any discounts or freebies EVER and he has been with D* longer than I have. I (for example) got a bunch of credits and stuff when the HD Tivo first came out - so I would EXPECT my friend to be offered more than they would offer ME. He DID just get the Comcast $5 HD box as well.

If you can put up your own antenna for locals and install your own triple LNB dish (or already have one) keep in mind you can buy the HD Tivo for $469.06 delivered and you MAY also get some programming credits. If you don't want to have to do any install yourself then you need a direct D* deal that includes installation.

As others have said if you get someone that sounds un-friendly just "loose the connection" before you give them your name or account number. Call back until you get someone that sounds like they are in a good mood and having a good day.

You can read through the messages here to get other ideas what to say rather than the "Script" I posted - mine is based on a lot of what other folks have reported. Keep in mind not every seems to be offered the same deal so try for the nicest person and best deal on the first call and accept it if you can live with it. Trying to get the last nickel out of the deal may mean you hose the whole thing.

Dennis

[zoro]

Iceman, what will they do with your SD TIVO?

[Sir_winealot]

Iceman, what will they do with your SD TIVO?

They'll relocate any receiver for you as part of the deal....




I was actually able to get this deal yesterday $299 w/ $100 mail in rebate. I have another existing HD receiver (not DVR). The rep told me they wanted to only make one trip for installation so they will be installing the HD DVR, A replacement HD receiver that will receive the new local HD channels, and upgrading my existing Dish. Told me the HD DVR would be replaced sometime 1st QTR. 2006 to with a unit that will be able to receive new Local HD Channels.


Really???? They're gonna bring you the new MPEG4 receiver?

Wow....when is this scheduled for?? Are you in the Detroit area??

[dwynne]

They are bringing him an HD Tivo just like the rest of us have. What he meant to type (I think) is the CSR told him they would be replacing his new HD Tivo down the road with a new DVR that could pick up the locals in HD off the SAT .

Everyone knows these are coming along with the MPEG4 sats and boxes, but I would be shocked if these are available 1st quarter of 2006.

Now that I think about it, I wonder if they replacement boxes will have OTA tuners in them at all? If not, those in markets not available on the sat in HD are hosed.

Dennis

[iceman108]

I'm relocating it to another room

[iceman108]

They'll relocate any receiver for you as part of the deal....







Really???? They're gonna bring you the new MPEG4 receiver?

Wow....when is this scheduled for?? Are you in the Detroit area??
It is scheduled to be installed on Friday 10-21, Yes I'm in the Detroit area

[iceman108]

They are bringing him an HD Tivo just like the rest of us have. What he meant to type (I think) is the CSR told him they would be replacing his new HD Tivo down the road with a new DVR that could pick up the locals in HD off the SAT .

Everyone knows these are coming along with the MPEG4 sats and boxes, but I would be shocked if these are available 1st quarter of 2006.

Now that I think about it, I wonder if they replacement boxes will have OTA tuners in them at all? If not, those in markets not available on the sat in HD are hosed.

Dennis
Yes, they are sending me a HD Tivo just like everyone else. They are also replacing my standard HD receiver (No Tivo) with a HD MPEG4 receiver. The MPEG HD Tivo will not be out until next year. Yes if they say 1st Qtr. it will most likely be 3rd Qtr.

[Sir_winealot]

They are bringing him an HD Tivo just like the rest of us have. What he meant to type (I think) is the CSR told him they would be replacing his new HD Tivo down the road with a new DVR that could pick up the locals in HD off the SAT .

Everyone knows these are coming along with the MPEG4 sats and boxes, but I would be shocked if these are available 1st quarter of 2006.

Now that I think about it, I wonder if they replacement boxes will have OTA tuners in them at all? If not, those in markets not available on the sat in HD are hosed.

Dennis

If he's in Detroit area, he'll be one of the first to get the new MPEG4 regular receivers w HD locals. I believe they rollout this week.....

Edit:

Yes, they are sending me a HD Tivo just like everyone else. They are also replacing my standard HD receiver (No Tivo) with a HD MPEG4 receiver. The MPEG HD Tivo will not be out until next year. Yes if they say 1st Qtr. it will most likely be 3rd Qtr.

Please post back once it's hooked up and running.

[iceman108]

When ever I deal with Directv, something goes wrong. When they arrived on Friday to do the install, the work order didn't show an HR10-250 was ordered. And of course the installers didn't have one on the truck.

Also, they were out of the 6X8 multiswitch for the new dish (they are on backorder). They did however install the new dish (5 LNB) and hook up the H20 receiver (MPEG4). The local high def channels will not go online until 11/01/05 in my area. I can still pick up my OTA channels with the exception of the WB and UPN networks. The installers told me they had to cancel 3 or 4 work orders last week, because of the multiswitches being on backorder.

The new dish weights about 35lbs and has to extra supports, it takes about 2 hours just to install the dish. Directv has scheduled the H10-250 and the multiswitch to be installed this Friday now. I will post again with any updates.

[Mark W]

When ever I deal with Directv, something goes wrong. When they arrived on Friday to do the install, the work order didn't show an HR10-250 was ordered. And of course the installers didn't have one on the truck.

Also, they were out of the 6X8 multiswitch for the new dish (they are on backorder). They did however install the new dish (5 LNB) and hook up the H20 receiver (MPEG4). The local high def channels will not go online until 11/01/05 in my area. I can still pick up my OTA channels with the exception of the WB and UPN networks. The installers told me they had to cancel 3 or 4 work orders last week, because of the multiswitches being on backorder.

The new dish weights about 35lbs and has to extra supports, it takes about 2 hours just to install the dish. Directv has scheduled the H10-250 and the multiswitch to be installed this Friday now. I will post again with any updates.


Man Iceman, I'm with you. It seems every time I call them for anything, they screw it up. I'm always on the phone for a ridiculous amount of time. My wife get's pissed at me whenever I want to do something new, because she knows it's going to turn into a big fiasco. The last thing I did was buy an open box 120GB unit from CC for only 50 bucks. So I call them to activate it on Sunday, talk to someone for a while, then disconnected. Call back, wait on hold, get somebody, OK, activated, thanks. I go upstairs, the other receivers on the account are deactivated! Have to call back again, wait again, and finally got it corrected. :mad: I'm still pissed off about it now.

I am supposed to have my dish moved and HDTivo installed next week. Does anyone want to bet that there is some problem? I can't wait to hear it from the wife next week! :(

[andbye]

For Iceman; Was you installation of the new 5 LNB dish an under-eve type? Because of a tile roof, I have this type installation and each time the installer has charged me $40 for a single curved piece of pipe which is required but is a rip off. The last time he either didn't have or didn't know how to install cascadeable multiswitches (I needed 10 lines) so he put up a second dish. I am concerned how this will be handled when the MPEG4 transition comes, especially since the larger dish requires additional support hardware. Thanks for any info.

[iceman108]

For Iceman; Was you installation of the new 5 LNB dish an under-eve type? Because of a tile roof, I have this type installation and each time the installer has charged me $40 for a single curved piece of pipe which is required but is a rip off. The last time he either didn't have or didn't know how to install cascadeable multiswitches (I needed 10 lines) so he put up a second dish. I am concerned how this will be handled when the MPEG4 transition comes, especially since the larger dish requires additional support hardware. Thanks for any info.
No, I don't have a tile roof, the mounting bracket is installed flat on the roof. It is ridiculous that they would charge to $40 for a piece of pipe.

[iceman108]

Well, I called today and they said that all the hardware needed for the install is in stock. $20 says there is a problem tomorrow. Like I said it happens every time.

[edp]

Is there a HD Tivo for DishNetwork customers? I want to get a HDTV Plasma with my DishNetwork service, but want to keep my Tivo service instead of purchasing a HD receiver - Dish 811 or Dish 942 - from DishNetwork.

Let me know if you know! Thanks!

[edp]

Is there a HD Tivo for DishNetwork customers? I want to get a HDTV Plasma with my DishNetwork service, but want to keep my Tivo service instead of purchasing a HD receiver (Dish 811 or Dish 942) from DishNetwork.

Let me know if you know! Thanks!

[jcricket]

Is there a HD Tivo for DishNetwork customers? I want to get a HDTV Plasma with my DishNetwork service, but want to keep my Tivo service instead of purchasing a HD receiver (Dish 811 or Dish 942) from DishNetwork.

Let me know if you know! Thanks!
No, there is not a PVR for Dish Network that has Tivo built-in. The only HD DVR with a built-in satellite receiver is the one made for DirecTV. You can, of course, use your standalone Tivo, but it won't be recording high-def.

There is a Tivo-based HD DVR for Comcast that has been announced but not manufacturered yet.

[Martin Tupper]

Is there a HD Tivo for DishNetwork customers? I want to get a HDTV Plasma with my DishNetwork service, but want to keep my Tivo service instead of purchasing a HD receiver - Dish 811 or Dish 942 - from DishNetwork.

Let me know if you know! Thanks!No.

Is there a HD Tivo for DishNetwork customers? I want to get a HDTV Plasma with my DishNetwork service, but want to keep my Tivo service instead of purchasing a HD receiver - Dish 811 or Dish 942 - from DishNetwork.

Let me know if you know! Thanks!And, no.

[RobRatz]

Had to call 4 times and spent about a 1 1/2 hours total time and a lot of run around but I finally got to a girl and she said she would send me the new HD Tivo unit for free. I didn't have to ask or anything.....I played very dumb and very tired of direct TV and she said she could send it to me or have an installer come and hook it up all at no charge. WOW! Decided to have it sent just in case. And here's the real kicker, my current system is a retail purchased Hughes HD SAT receiver and a retail Toshiba Tivo unit that I wasn't even subscribing to Tivo with.(basic for free). Only draw back is I did have to agree to a 2 year contract.....but I'll dispute that later and get it reduced or a credit. Thanks to the whole Tivo community for this one....couldn't have done it without you! Persistence is the key!

[toneman]

Had to call 4 times and spent about a 1 1/2 hours total time and a lot of run around but I finally got to a girl and she said she would send me the new HD Tivo unit for free. I didn't have to ask or anything.....I played very dumb and very tired of direct TV and she said she could send it to me or have an installer come and hook it up all at no charge. WOW! Decided to have it sent just in case. And here's the real kicker, my current system is a retail purchased Hughes HD SAT receiver and a retail Toshiba Tivo unit that I wasn't even subscribing to Tivo with.(basic for free). Only draw back is I did have to agree to a 2 year contract.....but I'll dispute that later and get it reduced or a credit. Thanks to the whole Tivo community for this one....couldn't have done it without you! Persistence is the key!
Can anyone say, "Yeah, right..."?

Uh-huh...I can do you one better--I got D* to give me two HD Tivos for free; not only that, they told me that--rather than having me mail in the rebate form--they'll just credit me the MIR for both HD Tivos to my account upon activation! ;)

[Mark W]

...I am supposed to have my dish moved and HDTivo installed next week. Does anyone want to bet that there is some problem? I can't wait to hear it from the wife next week! :(

Well sure enough, at about 10:30, the installer company calls to say that the installer can't make it until the afternoon. I was not going to be home, then they told me another two weeks! Finally got them to reschedule to next Saturday. What a joke.

[JordanG]

So before I call what sort of pricing on the HD Tivo am I looking at right now?

[iceman108]

Well, was I wrong. The installer showed up with the proper equipment and the installation went well. One problem, the HD Tivo did not ship with the HDMI or the DVI-HDMI cables. The installer wanted to sell me one. (I wonder if he took them out of the box).

I called Directv and was told that these two cables no longer ship with the unit. I requested to be transferred to a supervisor, who gave me the same story. I then informed him, that it was fine if they decide not to include the cables anymore.

However, they need to change the manual to state that the cables are not included.

He then gave me $120 credit so I can pickup a cable locally.

[iceman108]

Does anyone know what the current version of the software is for the HR10-250? I'm having trouble with the guide being really slow.

TIA.

Also, Best buy listed the HR10-250 for $599 with a $200 mail in rebate. for $399

[Kevin L]

Well, was I wrong. The installer showed up with the proper equipment and the installation went well. One problem, the HD Tivo did not ship with the HDMI or the DVI-HDMI cables. The installer wanted to sell me one. (I wonder if he took them out of the box).

I called Directv and was told that these two cables no longer ship with the unit. I requested to be transferred to a supervisor, who gave me the same story. I then informed him, that it was fine if they decide not to include the cables anymore.

However, they need to change the manual to state that the cables are not included.

He then gave me $120 credit so I can pickup a cable locally.Nice deal! I'll sell you the cables that came with the HR10 for half that! :D

[Kevin L]

Does anyone know what the current version of the software is for the HR10-250? I'm having trouble with the guide being really slow.

TIA.

Also, Best buy listed the HR10-250 for $599 with a $200 mail in rebate. for $399It's the "f" revision. You probably have "e" right now. It will upgrade to "f" in a few days providing you're attached to a phone line.

The guide will be slow for the first few days while it populates. It's not speedy after, either. Also, the Grid style is much slower than the List style. Most people with HR10s change it to List to help with the speed.

[DTV TiVo Dealer]

Best buy listed the HR10-250 for $599 with a $200 mail in rebate. for $399

Not 100% sure, but I believe the BB deal is $599.99, plus tax and you get the standard DIRECTV $100 mail-in rebate and another $100 if you purchase a HDTV. All dealers offer this.

You can do better by looking on-line as many dealers sell forum members with an additional discount, no tax, and include extended warranties at no charge.

-Robert

[dwynne]

Also, Best buy listed the HR10-250 for $599 with a $200 mail in rebate. for $399

It looks like 6th Ave has raised their price to $525.06 including shipping (it was $499.06 then $479.06 then $469.06), no tax for most. Then you may be able to get the $100 Direct MIR as well.

https://www.6ave.com/product.jsp?x=HR10250

CC shows it for $599 - the $100 Direct MIR, no extra $100 like BB shows.

Dennis

[Guindalf]

I called Directv and was told that these two cables no longer ship with the unit. I requested to be transferred to a supervisor, who gave me the same story. I then informed him, that it was fine if they decide not to include the cables anymore.

However, they need to change the manual to state that the cables are not included.




If that's the case, it's changed within the last three weeks! I got them with my new HR10 which was installed second week of October.

Sounds to me like another case of a CSR and/or supervisor that doesn't know what's in the box. Now doesn't THAT surprise everyone!

[Budget_HT]

If that's the case, it's changed within the last three weeks! I got them with my new HR10 which was installed second week of October.

Sounds to me like another case of a CSR and/or supervisor that doesn't know what's in the box. Now doesn't THAT surprise everyone!

Me too!

My installation was two weeks ago, complete with all analog and digital cables.

[rifleman69]

Hey Robert, if I ordered an HD-TiVo from you, does that include free installation? I have a triple LNB dish already (has 3 arms on it that I can see) and a TiVo which would be moved to the bedroom tv which currently just has a Hughes receiver connected to it (and would need the 2nd input obviously).

Thanks

[DTV TiVo Dealer]

Hey Robert, if I ordered an HD-TiVo from you, does that include free installation? I have a triple LNB dish already (has 3 arms on it that I can see) and a TiVo which would be moved to the bedroom tv which currently just has a Hughes receiver connected to it (and would need the 2nd input obviously).

Thanks

No, I am sorry to say we just ship your the HD DVR, with our 5 yr extended warranty and HD DVR T-Shirt. If you want it professionally installed and another DVR moved with dual coxes run your cost would be $49.99.

-Robert

[rifleman69]

No, I am sorry to say we just ship your the HD DVR, with our 5 yr extended warranty and HD DVR T-Shirt. If you want it professionally installed and another DVR moved with dual coxes run your cost would be $49.99.

-Robert


Ok, was just checking...would I order the installation from you? Might be moving on this by the end of this week so am just getting my ducks in a row.


Thanks

[spartanone17]

I just got this from retention so I decided to stick with DTV instead of switching to local cable for HD...

HDDVR $194 after $100 rebate
Free antenna for local HD
Free install
$10 off for 1yr
$1 HBO for 6 months
$1 Starz for 3 months

[killerdc]

Thats a good deal. I just got my bill yesterday, and I got billed for 499.99 plus tax plus shipping and I didnt even order it. LOL. I called about a month ago to try and get the 299 plus 100 mir and got shut out, but the stupid csr billed me anyway. My wife just about had a fit till I got them to credit all that crap back.

[clkesler]

I'm talking to DTV right now and I can't seem to get them to budge on the price of $499. They wouldn't really work with me on the price... They are going to transfer me to another group to see if I can negotiate a better price on the HD system. :down:

What's the trick? Can you help me out?

Thanks...

[clkesler]

I just got this from retention so I decided to stick with DTV instead of switching to local cable for HD...

HDDVR $194 after $100 rebate
Free antenna for local HD
Free install
$10 off for 1yr
$1 HBO for 6 months
$1 Starz for 3 months
How did you get the deal? Did you tell them you were going to switch to another service? I know they don't want to loose current long-term customers but what lengths are they willing to go to?

I'm really wanting to get me an HD DVR but don't want to pay the unreasonable $499 price to get it...

Anyway, let me know of any tricks you may have...

Thanks in advance....

[Mess11]

On the phone with Customer Rention right now. $249 for the HD tivo box plus antenna plus first three months of HD channels free! He first quoted a price of $399. I simply asked if this was the best deal and got the $249 price.

[clkesler]

I called them back and got the $399 price after the $100 rebate. Does the $249 price include $100 rebate and stuff? They did hook me with the SuperFan package for free since I have the NFL Ticket and have had it since 2001. They also mentioned they would include the HD channels for free for the first three months, but I'm just curious if it's all worth it since there really isn't a whole lot of HD channels offered at the moment. They are supposed to be bringing a whole bunch more online this next year which would definitely be worth it. He also mentioned that they expect the HD DVR price to increase slightly over the holidays and then it will most likely drop again.

[spartanone17]

I called them back and got the $399 price after the $100 rebate. Does the $249 price include $100 rebate and stuff? They did hook me with the SuperFan package for free since I have the NFL Ticket and have had it since 2001. They also mentioned they would include the HD channels for free for the first three months, but I'm just curious if it's all worth it since there really isn't a whole lot of HD channels offered at the moment. They are supposed to be bringing a whole bunch more online this next year which would definitely be worth it. He also mentioned that they expect the HD DVR price to increase slightly over the holidays and then it will most likely drop again.

Yea, I had to call 3 different times and each time I got something a little different. Really depends on the rep you get or maybe the length of time you've been on the service??? When the 3rd rep quoted the the good price, I questioned the rebate, then asked him about the programming discounts the other reps offered.
Install was done yesterday and I'm very pleased.
:up:

[Dssturbo1]

the rebate is for units activated by nov 5th. so if any of you get it installed after that you better have made sure the csr noted it on your account in case you have rebate troubles.

the price going up for the holidays, they don't know that, the retail price is not going up but who knows what discounts or other rebates dtv may come out with.

[BeanMeScot]

the rebate is for units activated by nov 5th. so if any of you get it installed after that you better have made sure the csr noted it on your account in case you have rebate troubles.

the price going up for the holidays, they don't know that, the retail price is not going up but who knows what discounts or other rebates dtv may come out with.

Just spoke to D* and they said the rebate has been extended to Feb 28th with activation required by March 30.

The D* guy also said that you can not record HD via the OTA Antenna? My brother has an HD Tivo and I know he recorded the HD channel and it sure looked like it was in HD. Is he smoking something or have I misunderstood?

[BeanMeScot]

On the phone with Customer Rention right now. $249 for the HD tivo box plus antenna plus first three months of HD channels free! He first quoted a price of $399. I simply asked if this was the best deal and got the $249 price.

The first price I got was $649 reduced to $549 cause "I am such a great customer." Told him I certainly did not feel like a great customer at that price. I could not work a decent deal with him and almost cancelled my service right there. The best he offered was a $100 direct credit. My brother got a $200 direct credit about a week ago. I still had to pay for shipping and other stuff. I've been with D* for 4+ years and I'M the one that got my brother hooked up. Not happy.

[Waldorf]

The D* guy also said that you can not record HD via the OTA Antenna?

http://www.muppetclan.com/csr.jpg

Recording of the HD via OTA is not only not possible, it's highly improbable.


Seriously.. the CSR you talked to is smoking something. :confused:

[Runch Machine]

Just to be clear, you can record over the air digital TV stations with the HR10-250. All you need is a TV antenna. 99% of what I record is from the local stations. That's were most of the HD programming is.

[broken back]

My wife and I get all our HD programs from OTA, produce great pictures. Poor selection of HD content on *D*

[BeanMeScot]

Just to be clear, you can record over the air digital TV stations with the HR10-250. All you need is a TV antenna. 99% of what I record is from the local stations. That's were most of the HD programming is.

I know that you can record over the air digital stations with the HD Tivo. Can you record those stations in HD though?

[Kevin L]

I know that you can record over the air digital stations with the HD Tivo. Can you record those stations in HD though?ABSOLUTELY YES!

[BeanMeScot]

ABSOLUTELY YES!

I thought he was smoking something. He said they are training them that you can't record in HD through the OTA.

[newsposter]

Maybe instead of just not advertising tivo, they are not telling them any truths about it anymore.

[BeanMeScot]

He said the HD Tivo comes with the HDMI cable. Is this true?

[newsposter]

Very true. there's also a hdmi to dvi and a component

[newsposter]

Hey I'm not discouraging questions (I do enjoy sharing my knowledge) but if you dont mind a 7 MB download, here's the manual

http://www.directv.com/DTVAPP/learn/Manuals.jsp

I keep it on my computer so i can answer questions I have myself. Especially since a new tv is being delivered tomorrow.

[crwmlw]

Ok I tried the retention number and it has been disconnected , called the regular number and that crap started about $649 with a 100 rebate. Is there a new number or someone I should talk to?

[broken back]

Csr # 1-800-824-9081

[crwmlw]

Ok I cant seem to get that deal? 399.00 is the best

[crwmlw]

Ok I cant seem to get that deal? 399.00 is the best they can do then a 100 rebate making it 299.00 plus 14.99 shipping, that whole 199.00 deal seems to be over for a few weeks now,, Right? Or am I missing something?

[broken back]

I believe the rebate ends today, the equipment you buy has to be activated today (11/05/05) to get rebate.

[crwmlw]

Ok the rebate is extended, they can do 399.00 then the 100 dollar reabate making it 299 plus shipping.

[broken back]

Do you have a link on *D* of the extended time, could not see offer being listed.

[rifleman69]

Ask any DirecTV retailer, the rebate is extended through to the end of Feb 2006.

[jfelix]

I Called last tuesday, I asked them about a deal on the HD Tivo, I already bought one myself for 999, and have 6 active recievers. They told em 499 plus 99 rebate. I asked them to look at my account and went on to tell them I have been a customer since 94, and Bill 1500 per year to DTV. I want a new Tivo and I don't want to pay such high prices anymore for Equiptment. I used the C word, and they gave me the following:

399
-99 Rebate
-200 credit on bill
- Plus free HD package for 6 months.

Not too bad.

[broken back]

I think you just flamed yourself. I have been with *D* for over 10 years and tried for months to get a deal, Explained how much money I had paid (OVER 10G) does not help. Got my deal by saying I would like the HR10-250 and had been 10 years. I asked nice if he could help in any way, had me hold for 10 minutes and worked it out. Do not go in it and get mad. They can make notes on you and never get anywhere.

[kalphoto]

I Called last tuesday, I asked them about a deal on the HD Tivo, I already bought one myself for 999, and have 6 active recievers. They told em 499 plus 99 rebate. I asked them to look at my account and went on to tell them I have been a customer since 94, and Bill 1500 per year to DTV. I want a new Tivo and I don't want to pay such high prices anymore for Equiptment. I used the C word, and they gave me the following:

399
-99 Rebate
-200 credit on bill
- Plus free HD package for 6 months.

Not too bad.

SIX active receivers? Dang... that's a lot of tv....

[toneman]

I might get flamed for this, but...I can't quite understand the reasoning/logic behind threatening to cancel one's D* service if one isn't given the HD Tivo equipment offer that other folks were getting while it was still valid. I mean, were you folks already planning to cancel your D* service even before the HD Tivo offer came into existence? I can understand someone saying that they'll never buy an HD Tivo if they're not given the offer, out of principle...but to cancel their service because of it? What does not getting the HD Tivo offer have anything to do with how happy you may have been with D*, prior to calling? Geez...quite a few of you folks w/o an HD Tivo--or even some of you folks who bought them when they weren't as affordable--apparently got by all this time...now all of a sudden D* no longer is suitable for you unless you can get one for cheap?

[Anubys]

most of the people here use the "cancel" threat in order to be bumped to the customer retention office...the people there have the authority to give much better deals than a regular CSR...

that's all...it's just a code word to get you to the people most likely to give you the best deal...after that, it's up to your powers of persuasion and a healthy dose of luck... ;)

[toneman]

most of the people here use the "cancel" threat in order to be bumped to the customer retention office...the people there have the authority to give much better deals than a regular CSR...

that's all...it's just a code word to get you to the people most likely to give you the best deal...after that, it's up to your powers of persuasion and a healthy dose of luck... ;)
That's what I've noticed for the most part...but on the flip side, there have been posts by a few folks who actually did indeed cancel; now, if they cancelled solely because they weren't given the deal...

[JordanG]

Is there any way to know if I can get HD OTA signal?
antennaweb.org say I am needing a Medium with Preamp and about 17 miles away.
I am in Marin, north of SF, CA and the Mtns. make it sucky.
I have been given the choice my the miss to choose XBOX 360 or HDTV-TIVO...
I am now leaning toward the TiVO...but I don't want to spend $300-400 and then only have a large capacity SD Tivo Box...

[haydesigner]

Gah! :(
The best I could do was get them to offer $499 w/$100 MIR...
Well, plus free hdmi cabling, $5 off for 12 months, free hbo/showtime for 6 months, plus an offer of a completely free upgrade to MPEG4 when it comes out...
We didn't really talk about OTA or NFL.

While $400 is still way better than paying $1000 for HDTiVo, TimeWarner offers HDPVR for only $5/month. Doing a rough calculation, that means it would take almost 4 years for me to 'recoup my investment'. Considering I've only had my current DirecTiVo for about 3 years, it doesn't seem like an investment I would likely recoup before upgrading to something newer.
But mainly, I don't want to pay that much upfront anyway.

Sigh... maybe I'll try again next week. :confused:

[Jim Abbett]

I guess I should have pushed a little harder. I ended up getting new dish, HD, Tivo, two extra receivers, install, and HBO package for $2 per month for about $350. I thought I was getting a deal.

Will try to get something else also.

[newsposter]

Is there any way to know if I can get HD OTA signal?
antennaweb.org say I am needing a Medium with Preamp and about 17 miles away.
I am in Marin, north of SF, CA and the Mtns. make it sucky.
I have been given the choice my the miss to choose XBOX 360 or HDTV-TIVO...
I am now leaning toward the TiVO...but I don't want to spend $300-400 and then only have a large capacity SD Tivo Box...


If your terrain sucks just go buy a HD tuner and a decent antenna and try it out. If you get a signal, then return the tuner and keep the antenna for you HD tivo. Pain to do but if you have mountains, it's your only financially smart choice.

Actually I did buy my box because I had quadruple conflicts so getting a OTA signal was just a nice bonus.

[ucberkgrad]

After 3 calls over the past 6 weeks, I finally got a deal I like. Here is what they gave me when I called this morning and told them I wanted to cancel:

Start off with a HD TIVO $499
- $250 credit to my account
- $100 rebate
= $149 for the HD TIVO

In addition, they gave me:
- Free installation
- Free OTA antenna
- 6 months free HD service
- 6 months $10 off HBO package (which I already have) $60 value
- Promise to upgrade to MPEG-4 HD TIVO in early 2006 for free

Of course, they asked for a 2-year commitment, which is fair to me. I tried to get NFL Sunday Ticket for the remainder of the year, but they said they couldn't discount that price.

The person I spoke with was very nice and didn't haggle too much.

Overall, I am very happy.....now I can go get that 50" Panasonic Plasma!!

[goherd]

Here's what I got yesterday...

I told them I was cancelling right from the get go...they transferred me and I told them because they wanted too much for their HDDVR? I told them I was going w/Adelphia....she went into a pitch on how their product was far superior. She said that TODAY they just announced additional saving for their hddvr. It was $499 - $100 rebate plus 6 months of discounts, but now the rebate is $200.

HD DVR - $499
Rebate - $-200
Premium Package credit of $20 per mo for 6 months - $-120
HD Package credit of $5 per mo for 6 months - $-30
Total paid - $149 plus tax....

Not too shabby....I asked her about MPEG 4 and she said it has been directv policy in the past for upgrades for directv to incur those costs. She also went on to say they were coming out with another type of HD DVR late next year which had networking capabilities...I was not paying much attention at the time, but she did say it would help prevent fraud and will also be able to record onto a dvd.

I asked about getting a 2nd HD DVR for my sons room and she said the best she could do was $499 - $100 instant credit.
__________________

[slocko]

make sure you watch your bill every month. those discounts tend to disappear afte 2 billing cycles. it's really annoying. you have to call back and basically haggle for them all over again.

[newsposter]

It's easier because it says on the bill 20 bucks off....then no 20 bucks off!

[theratpatrol]

She also went on to say they were coming out with another type of HD DVR late next year which had networking capabilities.

Late next year? They better make it early next year if they don't want to loose customers to cables HD-DVRs that have been out for a while. Its crazy to offer all these local HD channels via satellite with no way to record them. :rolleyes:

[Scopeman]

most of the people here use the "cancel" threat in order to be bumped to the customer retention office...the people there have the authority to give much better deals than a regular CSR...

that's all...it's just a code word to get you to the people most likely to give you the best deal...after that, it's up to your powers of persuasion and a healthy dose of luck... ;)

More accurately, many people LIE and say they will cancel in order to get access to deals designed to prevent customer loss. "Cancel" is not a "code word", it is the essence of the LIE. "Blue Horseshoe" is a code word. "I am going to cancel my service" is typically a LIE.

The cost to D* for new customer acquisition is high, and involves an install, hardware, cost of promos and advertsing, etc. It is much cheaper to keep an old customer than to acquire a new one, so they have a "save to customer" department because it is good financial practice to save a customer who is REALLY cancelling. However, all that money comes out of the same bank account, and if D*'s customers all LIED about cancelling to get a deal than D* service costs will inevitably rise by some amount in response. Or contracts change from 12 months to 24 months...

I have no problem with people doing this to get a discount, I just am offended by the folks who won't admit that they are LYING in order to save some money. No different than pretending to be a student or a senior at the movie theatre for a discount. LYING. Might be "agressive consumerism", but also involves LYING.

PS - Someday they are going to answer the phone, hear "I want to cancel" and say "I have your phone number here in caller ID, I have your account, it is cancelled, thanks" and hang up before you can say "Wait, I thought it was a code word!".

[ahmettaha]

I dont know what I did wrong. I told them I want to cancel and want to switch to adelphia instead. All I got was 100$ credit and 5$ off on my hd package to confort me about adelphia's cheaper prices.

[gashog301]

i just got it for $299 and $100 rebate and $10 off HBO package for 3 months.

total $170.00 with install and free multiswitch.

Never had to tell them i was going to cancel.

[tall1]

I have no problem with people doing this to get a discount, I just am offended by the folks who won't admit that they are LYING in order to save some money. No different than pretending to be a student or a senior at the movie theatre for a discount. LYING. Might be "agressive consumerism", but also involves LYING.

PS - Someday they are going to answer the phone, hear "I want to cancel" and say "I have your phone number here in caller ID, I have your account, it is cancelled, thanks" and hang up before you can say "Wait, I thought it was a code word!".I don't get your point? Is this some sort of sour grapes reaction to someone getting a "deal" and you missing out? You don't have a problem with someone lying but you are offended that someone is lying about lying?

[imilsner]

is the $100 rebate over?

was anyone offered the $100 rebate through D*, or is this some TiVo rebate?

called retention. 11 year customer (1 of their very 1st); never got any deals from them in the entire time.

was offered $499. told them that was waaay too much and i could get a HD DVR through dish for $250 w/ 3 free months of all movie channels. (called earlier to compare)

he then offered me $499 - $200 = $299
6 months HBO
6 months Showtime
3 Months HD (Which i was under the impression would have been free for me anyway since i have their top tier subscription)

i was frankly offended that being the ideal customer i wasnt offered the $100 rebate everyone else seems to have gotten up to present. i was considering just canceling my sub right then & there since theyre getting rid of TiVo.

did i get a bad CSR or is the $299 - $100 gone for good?

ty in advance.

[Scopeman]

I don't get your point? Is this some sort of sour grapes reaction to someone getting a "deal" and you missing out? You don't have a problem with someone lying but you are offended that someone is lying about lying?

People should stop rationalizing their actions and admit that they get these discounts by lying.

I didn't miss out on any discount offered by any company when buying my hardware, nothing to be "sour" about.

Yes, I am offended by people's hypocrisy. No one wants our elected officials to lie in order to scam some benefit for themselves. And I would hope that lying in order to scam someone isn't a value taught to our kids. (Many of the people on this board are parents).

I am reminded of why I am offended every XMas while I watch people trample others in order to get the new dancing Elmo / XBox / etc. As a society we truly suck when it comes to ethics. The things that have become acceptable (and are rationalized as "good consumerism") are brutal.

So yes, my posting is a little vent at those who scam DTV by lying and then come back to this board with language like "code word" and "threatened", etc - that shows me that they are not willing to admit to their real ethical standards. Lying to execute a scam on DTV.

[Anubys]

boy, that horse is really high this morning, scopeman...

thanks for the lecture. The world is now a better place :rolleyes:

[Sir_winealot]

I am reminded of why I am offended every XMas while I watch people trample others in order to get the new dancing Elmo / XBox / etc.

The new "Dancing Elmo" is out? Yer kiddin' me?!? :eek:

Where did you see it?!?!?!

[mav63]

Holy cow, it is getting back at "the man". That is standard operating procedure in corporate america.
How many times does a car salesman lie to close the deal? If it makes you feel any better, call it fibbing.
If Directv was at all hurting by offering these rediculous deals, I think they would say no.
Don't you ever "negotiate" a better deal for anything? You'd be amazed how much you can save by asking. And, every now and then, a little fib works wonders!
Power to the people!!! :p

[Greencat]

I got a deal today that nets to $149. I started the calling asking about the price of the HD Tivo and stated that I was not going to lie about canceling. I just wanted to see what their best deal is.

[DTV TiVo Dealer]

I just posted the pdf download for the DIRECTV $200 HD DVR or receiver rebate on my home page.

-Robert

[Anubys]

I just posted the pdf download for the DIRECTV $200 HD DVR or receiver rebate on my home page.

-Robert

Thanks, Robert! :up:

[wannaB]

Just got off the phone with D and was told they were not shipping Tivo units any longer :( that they were shipping their brand.

I currently have 2 Tivos and cable but recently upgraded both TVs to HD and I love Tivo.......... what to do? hmmm

[DTV TiVo Dealer]

Just got off the phone with D and was told they were not shipping Tivo units any longer :( that they were shipping their brand.

I currently have 2 Tivos and cable but recently upgraded both TVs to HD and I love Tivo.......... what to do? hmmm

I just purchased ever last one.

-Robert

[Harrisment]

Just got off the phone with D and was told they were not shipping Tivo units any longer :( that they were shipping their brand.

I currently have 2 Tivos and cable but recently upgraded both TVs to HD and I love Tivo.......... what to do? hmmm


Huh? The HD Tivo replacement isn't even available yet. Are you talking about non-hd? I just ordered an HD Tivo HR10-250 earlier today.

[purple6816]

Yes, I am offended by people's hypocrisy. No one wants our elected officials to lie in order to scam some benefit for themselves. And I would hope that lying in order to scam someone isn't a value taught to our kids. (Many of the people on this board are parents).

I am reminded of why I am offended every XMas while I watch people trample others in order to get the new dancing Elmo / XBox / etc. As a society we truly suck when it comes to ethics. The things that have become acceptable (and are rationalized as "good consumerism") are brutal.

So yes, my posting is a little vent at those who scam DTV by lying and then come back to this board with language like "code word" and "threatened", etc - that shows me that they are not willing to admit to their real ethical standards. Lying to execute a scam on DTV.

Sorry to bring you bad news scopeman. GET OVER IT. They make quite a bit off of some of us. I have been with them for over 10 years at over 100 a month. So do the math. 100x12x10=stuf load of money for TV. Not saying that I need to lie. but, I have no problem letting the free market help me have more money for my Kids at christmas. So once again "Get over it". If you want to pay 699 for a box go right ahead. You can offset those of us that get the cheap deals.

You must be a peach around election time. :) I wont get into the republican vs democrat debate.

[buffan]

Sorry if this was asked before. This thread is awfully long to read the whole thing.

If I get an HD Directv Tivo, do I NEED the HD package to receive/record my local channels in HD through the OTA? I don't really want/need any of the national HD channels that they currently have, so I'd prefer to just save the $11/month.

[dwynne]

Sorry if this was asked before. This thread is awfully long to read the whole thing.

If I get an HD Directv Tivo, do I NEED the HD package to receive/record my local channels in HD through the OTA? I don't really want/need any of the national HD channels that they currently have, so I'd prefer to just save the $11/month.

No, you do not. You can record the locals OTA w/o paying them for the HD package.

In addition, if you subscribe to HBO or Showtime you get the HD channel "free" - also without paying for the HD package.

The HD package only nets you those HD channels listed (ESPN, ESPN2, HDNET, etc).

A lot of folks have posted that they got a $5 credit each month toward the HD package cost for 6 months. So you might "try" it for the $6 cost and see how you like it, then cancel if you don't watch it or once the credit runs out.

Dennis

[wannaB]

I called DirecTV about the HD Tivo & was told they we not selling "Tivo" dvr any longer. I called Roberts store but I can't afford two. Since I can't have Tivo I've called dish..... they appear to be trying harder to get the multi-room business.

[dwynne]

I called DirecTV about the HD Tivo & was told they we not selling "Tivo" dvr any longer. I called Roberts store but I can't afford two. Since I can't have Tivo I've called dish..... they appear to be trying harder to get the multi-room business.

Reading the fine print of the new rebate form, it looks like you could get $200 for the first HDTivo you buy and $100 for the 2nd one. Looks like Robert has a decent price on them, plus you get extras. They are now $525.06 shipped at 6th Ave (they were as low as $469.06 at one point).

Dennis

[DTV TiVo Dealer]

Reading the fine print of the new rebate form, it looks like you could get $200 for the first HDTivo you buy and $100 for the 2nd one. Looks like Robert has a decent price on them, plus you get extras. They are now $525.06 shipped at 6th Ave (they were as low as $469.06 at one point).

Dennis

Yes, that's true. If you purchase two HR10-250's you will get one HD $200 and one DVR $100 rebate for a total of $300 back.

I just added the DIRECTV pdf rebate form on my home page

-Robert

[tbh999]

People should stop rationalizing their actions and admit that they get these discounts by lying...Sorry but I did no such thing. I called the Retention Department and asked, "What kind of deal will you give me for a HDTivo."

No lying, no threats, etc.

The deal wasn't bad, $299 less the $100 rebate ($199 net). I think some people did better (Free HD for X months, etc.) But I thought it was a good deal, and this is the same thing that my father and uncle did...no cheating required.

[treznor]

Same here... called Customer Retention and straight up just said "I just got an HD-TV and I'm looking into options. I'd love to stay with DirecTV but the cost is a bit high compared to cable because of the initial fee. Can you help with that?".

Called 10 minutes ago to setup my installation and they certainly were still signing people up for the HDTV Tivo.

[Harrisment]

Same here... called Customer Retention and straight up just said "I just got an HD-TV and I'm looking into options. I'd love to stay with DirecTV but the cost is a bit high compared to cable because of the initial fee. Can you help with that?".

Called 10 minutes ago to setup my installation and they certainly were still signing people up for the HDTV Tivo.


They were probably a big nails fan. I know if Trent Reznor ever called me up at work I'd be happy to hook him up. :D

[Harrisment]

Yes, that's true. If you purchase two HR10-250's you will get one HD $200 and one DVR $100 rebate for a total of $300 back.

I just added the DIRECTV pdf rebate form on my home page

-Robert

Robert,

How does this work though, when both rebates say they require the original sales receipt to be included when you send them in? I just bought an HR10-250 today....I'd love to get $300 in rebates if possible, I just wasn't sure how to get around the receipt requirement.

[DTV TiVo Dealer]

We email receipts to all of our customers when the order is placed. If you somehow did not get your receipt just call, PM or email me and we'll send another copy. Sometimes we send a second receipt with the order or when we ship the shirts and 5 yr. warranties.

Their is one DVR $100 rebate and one HD rebate, but a HR10-250 would not qualify for both rebates. However, if you purchase one H20 and one HR10-250 you would get $300 back, or one SD DVR and one H20 or HR10-250 would also qualify for $300 in rebates.

-Robert

[chs4]

Robert,

This may be a dumb question and you may or may not know the answer, but I'll ask anyway...

Can we submit the PDF version of the rebate form to DirecTV or do we need to wait for the mailed copy? Looking to get it turned around as soon as possible and would rather not wait on the form from DirecTV.

Thanks!

[NYHeel]

Sorry but I did no such thing. I called the Retention Department and asked, "What kind of deal will you give me for a HDTivo."

No lying, no threats, etc.

The deal wasn't bad, $299 less the $100 rebate ($199 net). I think some people did better (Free HD for X months, etc.) But I thought it was a good deal, and this is the same thing that my father and uncle did...no cheating required.

Unfortunately when I played nice the best they were going to give me was $499 -$200 MIR. I told them no. I set up an installation for cable and honestly would have switched. I told them I was cancelling because of the HDTivo price. I was 100% serious. So the retention lady gave me $399-200MIR and some programming credits including 2 free months of all the premiums (I currently only have Total Choice). I took the deal. I don't think it was a great deal but it was good enough to keep me from going to cable. My installation is going on right now with my wife at home. The installer doesn't understand why I want an antenna mounted since I can get the NY feeds anyway from Directv. I just told him to do it anyway. This way I get WB and UPN (though I never watch those channels except for the occasional Met game) HD and I can still use my HR10-250 after they switch to Mpeg-4. I figure that's worth $50.

[BluesFan44]

I just posted the pdf download for the DIRECTV $200 HD DVR or receiver rebate on my home page.

-Robert

Robert,

For the HD DVR, what determines if the rebate is $100 or $200?

Thanks....

BluesFan44

[dwynne]

Robert,

For the HD DVR, what determines if the rebate is $100 or $200?

Thanks....

BluesFan44

Reading the fine print of the form, the $100 rebate requires "DVR service activation" and the $200 rebate requires "HD Package activation". Limit is $300 per account. So I ASSUME if you do not have a DVR and you buy one HD Tivo you could claim $300 in rebates by turning on HD and DVR on your account.

If you already have a SD Tivo, then the max you could get back is $200.

It SEEMS that if you already had a DVR and the HD pack on, then you would get back nothing. It is not very clear.

The form also says "Customers receiving instant rebate(s) from DirecTV not eligible". So if you purchased direct from DTV at a discount then it would seem no additional rebate under this promotion.

I don't have a copy of the previous (and still current?) $200 rebate form handy, but it did not require the HD pack to get the rebate. These were SUPPOSED to be mailed out to folks who added an HD Tivo or HD tuner to their account, but it was posted elsewhere as well.

Dennis

[DTV TiVo Dealer]

Reading the fine print of the form, the $100 rebate requires "DVR service activation" and the $200 rebate requires "HD Package activation". Limit is $300 per account. So I ASSUME if you do not have a DVR and you buy one HD Tivo you could claim $300 in rebates by turning on HD and DVR on your account.

If you already have a SD Tivo, then the max you could get back is $200.

It SEEMS that if you already had a DVR and the HD pack on, then you would get back nothing. It is not very clear.

The form also says "Customers receiving instant rebate(s) from DirecTV not eligible". So if you purchased direct from DTV at a discount then it would seem no additional rebate under this promotion.

I don't have a copy of the previous (and still current?) $200 rebate form handy, but it did not require the HD pack to get the rebate. These were SUPPOSED to be mailed out to folks who added an HD Tivo or HD tuner to their account, but it was posted elsewhere as well.

Dennis

If you buy a HR10-250 you would get the $200 HD rebate and not be eligible for the DVR rebate. Of course you could apply for the $100 DVR rebate, but not both for one box.

-Robert

[DTV TiVo Dealer]

Robert,

This may be a dumb question and you may or may not know the answer, but I'll ask anyway...

Can we submit the PDF version of the rebate form to DirecTV or do we need to wait for the mailed copy? Looking to get it turned around as soon as possible and would rather not wait on the form from DirecTV.

Thanks!

DIRECTV requests an original copy of the rebate from, but I have heard of may customers using the downloaded rebate form from my site with no problem. You will need to gat your next bill showing the activation of the HD or DVR prodcuct to include with your rebate request.

-Robert

[BluesFan44]

If you buy a HR10-250 you would get the $200 HD rebate and not be eligible for the DVR rebate. Of course you could apply for the $100 DVR rebate, but not both for one box.

-Robert

Even if I already have the HD service, and I also have a DirecTiVo box on aonterh standard-def set, I get $200, correct?

This is waaaaay too confusing..... :confused:

[DTV TiVo Dealer]

Even if I already have the HD service, and I also have a DirecTiVo box on aonterh standard-def set, I get $200, correct?

This is waaaaay too confusing..... :confused:

Yes, you are correct. If you purchase and activate any HD receiver or the HR10-250 between 11/25/05 - 2/28/06 you are eligible for DIRECTV's $200 HD mail-in rebate.

-Robert

[BluesFan44]

Yes, you are correct. If you purchase and activate any HD receiver or the HR10-250 between 11/25/05 - 2/28/06 you are eligible for DIRECTV's $200 HD mail-in rebate.

-Robert

Robert,

Good man, you....... Thanks.... :cool:

BF44

[toneman]

Their is one DVR $100 rebate and one HD rebate, but a HR10-250 would not qualify for both rebates...

-Robert
Doesn't the above quote contradict the following statement (quoted below) you made back in post #1122, or am I misunderstanding something? :confused:

Yes, that's true. If you purchase two HR10-250's you will get one HD $200 and one DVR $100 rebate for a total of $300 back.

[toneman]

Yes, you are correct. If you purchase and activate any HD receiver or the HR10-250 between 11/25/05 - 2/28/06 you are eligible for DIRECTV's $200 HD mail-in rebate.

-Robert
Does the HD receiver need to be purchased from any legitimate retailer other than directly from D* itself? I mean, if somehow I managed to get D* to offer me a HD receiver for $99 (which BTW they did indeed make that offer to me back in September), would that receiver purchase be eligible for the $200 HD MIR and thus net me a profit of roughly $100?

[waja]

Yes, you are correct. If you purchase and activate any HD receiver or the HR10-250 between 11/25/05 - 2/28/06 you are eligible for DIRECTV's $200 HD mail-in rebate.

-Robert

I just bought the HR10-250 on 11/17/05 and I am only eligible for the $100 DVR mail-in rebate. The receiver was activated on 11/25/05 (the date I actually received the unit). I called DTV, spoke to customer retention and I was given a $100 credit on my account to make up the difference. That was nice. No begging or pleading needed. So am I still eligible for a $200 HD rebate for getting another HR10-250 or H20 Receiver? Is there a limit to the number of receivers in a single home? If the H20 is free, I might as well get one.

Rick

[willardcpa]

Doesn't the above quote contradict the following statement (quoted below) you made back in post #1122, or am I misunderstanding something? :confused:No, his first quote was trying to say that "a HR10-250 would not qualify for both rebates..." meaning one box, did not qualify for a combined rebate of $300. ;)

[DTV TiVo Dealer]

Tony,

No contradiction. Statement #1 and # 2 are both correct. Statement two says "buy two HR10-250s and get $300 back" one would be eligible for the $200 HD rebate and the other would be good for the $100 DVR rebate. The key here is on statement two the example states TWO HR10-250, you can not get $300 back by just purchasing one HR10-250.

Quote:
Originally Posted by DTV TiVo Dealer
Their is one DVR $100 rebate and one HD rebate, but a HR10-250 would not qualify for both rebates...

-Robert

Doesn't the above quote contradict the following statement (quoted below) you made back in post #1122, or am I misunderstanding something?

Tony

Quote:
Yes, that's true. If you purchase two HR10-250's you will get one HD $200 and one DVR $100 rebate for a total of $300 back.

-Robert

[wannaB]

Still tryin' to figure out what to do...... I called Robert's store today a couple of times but he was not available, did speak with a gentleman that was helpful.

I've decided I can go with 1 HDDVR & 1 SDDVR instead of 2 HDDVRs but the cost of DTV is still much higher than Dish. Monthly would work out really close but the start up hurts. I really love Tivo interface & changing scares me..... plus I would have to train my wife all over again.

The other option I have is to add the Toshiba Symbio to my current set-up. One time $$ and nothing monthly. :confused:

[DTV TiVo Dealer]

Sorry I had another crazy day where I was in and out of the office, warehouse, store and working in the field with a few technicians so I was hard to reach today.

The good thing about getting one HR10-250 and one SD DVR is the combined rebates equal $300.

-Robert

[Scopeman]

Not saying that I need to lie. but, I have no problem letting the free market help me have more money for my Kids at christmas.

Free market? Give me a break. And standing behind your kids as your excuse to lie for profit? Damn, that's cold. If you're hard up for money for your kids try cutting down on the $100/month DTV bill you are bragging about. Maybe spending a little less on TV would help.

I don't mind if you lie to get your discount. Your ethics are your own problem. I just think it's sad that you think dishonesty is somehow related to the free market.

[NYHeel]

Do you need to activate the HD package to get the $200 rebate? I haven't activated the package yet because I haven't gotten my tv yet. I was wondering if I should wait until I do before sending out the rebate form.

[treznor]

Almost 100% sure that one of the requirements to the rebate is that you active HD service.

[dwynne]

Do you need to activate the HD package to get the $200 rebate? I haven't activated the package yet because I haven't gotten my tv yet. I was wondering if I should wait until I do before sending out the rebate form.

Read the fine print of the new rebate PDF form and it says that the $200 rebate requires "HD Package activation".

The prior $200 rebate form, which may still be valid - does not require the HD pack.

Looks like both require a 2 year service commitment.

Dennis

[jwhee0615]

I spoke with D* customer retention and haggled to get a similar deal on the HR10-250 as some who have posted on these forums. I was told I could get the unit for $499.00 with a credit to my account of $50.00. I was also told that I would be elegible for both the $200.00 MIR as well as the $100.00 MIR. I specifically asked him if he was sure about two rebates on one unit and he assured me. I also received 3 mo free HD pkg and 6 mo free Showtime. I am already a current HDTV customer and have been with D* since 98'. I guess I need to call back and triple check?

[sbergstc]

I sent an email to D* outlining DishNetwork's lease program and lower pricing and mentioned that I was thinking of switching and asked if they could make me an offer. I got a response saying someone would call me to discuss it. Within a few days I got that call and the rep offered the hr10-250 for $649 - 250 credit - 200 mail in rebate - 20/mo x 6. I said it would think about it and call back. She made appropriate notations in my account and that was thatl.

On Monday I called retention back to order a new hr10-250... Thought I was getting the deal above, but when I went to my account online I found that it was even better. I got everything above plus the price of the unit was $499 not $649.

I then purchased a HD receiver from Best Buy for $199 - 100 MIR. Been with D* since 8/2003, subscribe to Total Choice Premier, HD package, 2 addtnl receivers and auto pay with CC. I think all this added to the reps helpful attitude. I think she gave me everything she possibly could...

That CSR was incorrect... The rebate form states that you get $100 for DVR; $200 for HD receiver and $200 or $100 for HD DVR for a maximum of $300 combined rebate. (Quote from form: LIMIT ONE $100 AND ONE $200 REBATE FOR A TOTAL OF $300 PER ACCOUNT.)

Sbergstc

[nrc]

Made my first pass this evening when I called the normal number to change my home address. No joy. The lady could barely understand me, or me her. Next time I'll try the retention number.

Sadly, I'm starting to think that my days as a DTV customer may be limited. I'll try to get a deal on an HR10 and I'll do my two years, but this isn't the DTV I signed up for a decade ago and it's likely that once there's a viable cable-card alternative I'll be gone.

[94SupraTT]

This is really confusing. I just called retention and was offered $499 for a HD-Tivo, $200 instant rebate, $200 mail in rebate (I asked them twice if it was $200, they said it was a new offer and that it was in fact $200.) I also got $5 off for 6months.

nm-Found the mail in rebate online and it is $200 for a HD DVR with HD Package. So it looks like the rep was correct.

[sbergstc]

Did the rep actually call the first $200 an INSTANT REBATE? I ask because the current rebate form states that the $200 MIR is not valid if you got an instant rebate. When I got my deal, the rep called it an Account Credit. I hope it is actually the same for you.

[dwynne]

The lady could barely understand me, or me her. Next time I'll try the retention number.

My rule of thumb in these days of off-shore out sourcing - listen to them speak before you disclose who you are and why you are calling. If you can't understand their name or what they are saying CLEARLY - just hang up and call back later. Continue this CSR roulette until you reach someone that you can clearly understand.

If you are trying to call to get something at a discount, free, etc then follow the first rule (get someone you can understand) then - still before disclosing who you are - try to engage them in a little conversation and see what kind of mood and person they are. If they are not up-beat and happy sounding, hang up without another word and try back. Keep doing this until you get someone who sounds like they are in a good mood and happy in their job. I sure SEEMS to go a long way toward getting what you want.

Talk to Mr. or Ms. "Grumpy" and have no luck, they could put a note on your account that might prevent Mr. or Ms. "Nice Person" from giving you a deal later on.

Dennis

[94SupraTT]

Did the rep actually call the first $200 an INSTANT REBATE? I ask because the current rebate form states that the $200 MIR is not valid if you got an instant rebate. When I got my deal, the rep called it an Account Credit. I hope it is actually the same for you.


HD-DVR - Gen Reten CR $-200.00

Thats how it appears on my statement.

[sbergstc]

Doesn't sound like it would interfere in the $200 MIR. Good news!

[94SupraTT]

Called retention again. The verified that a "retention credit" isn't the same thing as an instant credit and I was still eligible for the mail in rebate. They said the retention credit is just that it is to keep customers from disconnecting and that they would also honor the main in rebate. The retention rep also said if it were a normal credit that I would NOT be able to get the mail in rebate.

[94SupraTT]

Doesn't sound like it would interfere in the $200 MIR. Good news!

Yup. :D

[crwarman]

Okay I must be doing something wrong. I called 1-800-824-9081, verified the account and all that. The CSR quoted me $399 for the HD DVR (total *after* a $200 instant rebate) and assured me this was their very best deal. Been a customer for about 3 1/2 years now. I said that I'm also looking at Dish network (which I am) and trying to decide which would be best.

So am I doing something wrong here? Because it sounds like everyone else gets this thing for $199!
:confused:

[sbergstc]

Sounds like the CSR gave you a $200 retention credit (versus a REBATE) and it's up to you to send the mail in rebate of $200 once your unit is activated and shows up on your bill. Unless I misunderstood you and your "total after" price is after the MIR as well... Otherwise you got your DVR for $99 which is a great deal.

[crwarman]

Sounds like the CSR gave you a $200 retention credit (versus a REBATE) and it's up to you to send the mail in rebate of $200 once your unit is activated and shows up on your bill. Unless I misunderstood you and your "total after" price is after the MIR as well... Otherwise you got your DVR for $99 which is a great deal.
Thank you for writing back. Well, I called 800-824-9081 again and the CSR said the final price is $399, and you cannot use the mail-in rebate (she said they're exchanging the old mail-in rebate program for this instant rebate program). So either I'm calling the wrong numbers, saying the wrong thing, or getting the wrong CSRs! Does Dish Network have a better deal maybe?!

[Guindalf]

Does Dish Network have a better deal maybe?!


Don't look at the deal, look at the equipment you get. From what I read in this forum (and some others), the Dish DVR sucks big time. I haven't tried it myself, so don't take this as an opinion, but I would suggest if you are serious about switching, check out the Dish forums and see what they are saying. After all, any opinion expressed in this, the DIrecTV forum will be slightly (!) biased. :rolleyes:

[dwynne]

Thank you for writing back. Well, I called 800-824-9081 again and the CSR said the final price is $399, and you cannot use the mail-in rebate (she said they're exchanging the old mail-in rebate program for this instant rebate program). So either I'm calling the wrong numbers, saying the wrong thing, or getting the wrong CSRs! Does Dish Network have a better deal maybe?!

Not everyone gets offered the same (or best) deals. I know several folks (including me) that were not offered an HDTivo for $199......

Dennis

[DTV TiVo Dealer]

Not everyone gets offered the same (or best) deals. I know several folks (including me) that were not offered an HDTivo for $199......

Dennis

It is extremely rare for anyone to get a HR10-250 for $199, in fact, if my DIRECTV executive contact is correct, it may be no one at all.

-Robert

[crwarman]

It is extremely rare for anyone to get a HR10-250 for $199, in fact, if my DIRECTV executive contact is correct, it may be no one at all.

-Robert
Okay, I must be reading this thread all wrong - maybe I'm getting my models confused or something. I was thinking that the deal everyone looks for is an HR10-250 for $199 after rebates and all.

So, is the HR10-250 the only available HD DVR for DirectTV? (I think it is, but just making sure). And, if so, is $399 fair at this point in time for that unit?

[Nosfreak]

Hi first post on tivocommunity...i'm a new customer for Directv going on about 1 1/2 months now. i think i got the best deal ever from directv.

i got the hd-dvr hr-250 ($499) with $200 MIR + $200 instant credit = $99

plus i got showtime and hbo for free for the next 6 mos. and $5 my bill for the next six months..

i live in an apartment and management doesn't allow me to attach the dish to the property so i had to get a 5 ft tripod from the installer for $32.90...when i talked to retention about the extra cost of the tripod they credited my account $32.90.

TALK ABOUT A DEAL! THIS IS GREAT!

[DTV TiVo Dealer]

Hi first post on tivocommunity...i'm a new customer for Directv going on about 1 1/2 months now. i think i got the best deal ever from directv.

i got the hd-dvr hr-250 ($499) with $200 MIR + $200 instant credit = $99

plus i got showtime and hbo for free for the next 6 mos. and $5 my bill for the next six months..

i live in an apartment and management doesn't allow me to attach the dish to the property so i had to get a 5 ft tripod from the installer for $32.90...when i talked to retention about the extra cost of the tripod they credited my account $32.90.

TALK ABOUT A DEAL! THIS IS GREAT!

Now that is by far the very best deal I have ever seen. How did you ever negotiate such a unbelievable deal??

Somehow these special deals just keep getting better and better. I wonder, how low can they go?

-Robert

[sbergstc]

The final "deal" I received (as I wrote in an earlier post)... $499 start price minus $250 "retention credit" to my account (which has posted), a $20/month credit for six months (the first of which has also posted to my account), and the $200 MIR.

I spoke with two different CSR's about this; the first called ME in response to an email I'd sent a few days earlier. She said she was a supervisor and made the offer of $649 minus $250 retention credit and explained the $200 rebate; she also gave me the $20/6 month discount. Because I said I wanted to think it over she noted the details in my account so when I called back the info would be there; she specifically instructed me to call retention because retention "has the authority to push these large credits through." The 2nd rep in retention gave me the same information about being eligible to receive both the credit and rebate, honored the details noted in my account and even surpassed the orgiinal deal by giving me the $499 start price. I found out later that the price drop from $649 to $499 was some kind of "loyal customer reward" that can only be done once every 12 months.

It also seems that others have verified that the "retention credit" and MIR are two separate items, so my hopes are still high but I guess we won't truly know whether the rebate is valid until the check arrives in the mail, which will take 6-8 weeks after they receive my paperwork.

The rebate form states " DIRECTV HD Receiver - $200 Rebate; DIRECTV HD DVR - $200 Rebate or $100 Rebate. Limit one $200 rebate and one $100 rebate for a total of $300 per account. Limit one rebate per receiver. Customers receiving instant rebates from DirecTV not eligible." Also says the offers end 02/28/06.

Sorry for being so wordy... :o

[DTV TiVo Dealer]

Okay, I must be reading this thread all wrong - maybe I'm getting my models confused or something. I was thinking that the deal everyone looks for is an HR10-250 for $199 after rebates and all.

So, is the HR10-250 the only available HD DVR for DirectTV? (I think it is, but just making sure). And, if so, is $399 fair at this point in time for that unit?
The HR10-250 is the only HD DVR available. We may see the next generation HD DVR model HR20-250 by the end of January at the earliest.

-Robert

[crwarman]

she specifically instructed me to call retention because retention "has the authority to push these large credits through." The 2nd rep in retention gave me the same information about being eligible to receive both the credit and rebate, honored the details noted in my account and even surpassed the orgiinal deal by giving me the $499 start price.

Say, could you verify that 800-824-9081 is the correct number for retention? That's the number I'm using, but they don't seem overly interested (at least the two CSR's I spoke with!) in retaining business! (yes my account is in good standing!)

[sbergstc]

Yes, crwarman, that's the number I called. I don't know how much these details matter... Our monthly invoice is $120 and is paid automatically with credit card. We've been with D* since 9/03. Not as long as some, but longer than others that have gotten great deals.

My approach seems to be a little different than most others... I sent them an email saying I was having 2nd thoughts because the HD DVR was so expensive and DNetwork leased their equipment and cable is so much cheaper. Maybe they could make me an offer I couldn't refuse that would keep me as a loyal customer. A couple of days later I got a reply stating that someone would call me to discuss the matter. A day or two after that email I was talking to D* and it played out like I wrote above.

It is confusing how some folks are getting offers that others are not. I imagine there's some kind of guideline based on subscription packages and payment history. That would explain how some have gotten $200 account credits and others $250...

Anyway, good luck.

[toneman]

Man, quite a few of you folks taking advantage of the current DVR rebate promotion ($200 rebate) are getting better deals than many of us who got in on the previous promo ($100 rebate); I mean, from reading many of the posts from those folks who got in on the $100 rebate offer, I can definitely say that many of us were not offered $200 (or in the case of at least one person, $250) instant retention credits.

Heck--look at the post of the guy who's getting his HD-Tivo for $99 after $250 retention and $200 MIR...so if not anything else, those of you who weren't able to get in on the last promo a few months ago actually have it better than those of us who did. Myself--I got in on the last one where the only non-programming "discount" was the $100 MIR. I wouldn't mine paying $499 for the HD Tivo if I knew I could get an instant $250 retention credit and still qualify for a $200 MIR...

[94SupraTT]

I just called back. The rep I spoke with made a note on my account after speaking with a supervisor that said I am eligible for both the retention credit of $200 and the mail in rebate of $200. The rep said the notes said if I do not get the mail in rebate credit that they will give me another retention credit of $200. She said the note was put into the "FTMS" system. I'm not sure what the "FTMS" system is but she reassured me I WILL be getting the HD-Tivo for $99 one way or another. :D :up:

[crwarman]

she reassured me I WILL be getting the HD-Tivo for $99 one way or another. :D :up:
Well I called back, they insisted that the price truly was $399, no if ands or buts. So, I had them disconnect the service. I don't like being treated that way. We have local digital service so I'll sign on with them. Probably should've done that a long time ago anyhow.

I feel like I'm buying a used car here :mad:

[nrc]

No great deal on my second attempt. $549 - $200 MIR - $50 credit for the antenna package and $5 off the HD package for six months. I went for it since I have an HDTV being delivered tomorrow

[sbaycowboy]

I purchased a Philips 42" plasma TV over the weekend. When I connected the HDMI cable from my HR10-250 there was no picture. Monday I called D* Customer Service to see what they had to say. Initially they tried to tell me it was the TV but since I have the D* protection plan I finally convinced them to send me a replacement. I received the refurbished unit yesterday, connected the HDMI and it works great. I have 7 days to return my old unit or pay D* $1000.

So now I've got a refurb'd box with a working HDMI output and none of my programs and my existing box connected via component cables (w/70 hours HD and 470 hours SD) full of my programs. I decided to call D* again and find out if I could send my original HR10-250 to have the HDMI card swapped out in order to keep all my programs. The CSR said it is not their policy or process. They recommended I transfer them to VHS or DVD. After ROTFL, I agreed as long as they were willing to reimburse me for the time it would require to complete this task, but they declined.

So I came back to the Tivo forum and learned about the Retentions department. When I called I was offered a new HR10-250 for $199 with $5 credit on my D* bill for the next 6 months. The deal was explained as follows:
Current Price: $599
Instant Rebate: $200
Rention Rebate: $200
Final Price: $199 + $14.95 (installation)

Now I'm considering swapping the defective HDMI card from existing HR10-250 with the one in the refurb'd unit I'm sending back. Any advice on how to do this or whether this will work?

Steve :rolleyes:

Their installer will be here Monday with the new box.

[timb2112]

I have called four times today. Here's their "best" offer: :eek:

HR10-250 $599
Instant Rebate $200
Discount $100

3 mos Free HD package (One year commitment required)
$5 off Total Choice for six months
HBO and SHO $2 month for six months

What does everyone think of this offer?

They also insist it has to be installed. No installer is ####ing around with my surround system and TV.

I have also sent an email complaining of their variation in offers they gave me. I'm waiting to hear back on that.

Thanks!

[BeanMeScot]

Man, quite a few of you folks taking advantage of the current DVR rebate promotion ($200 rebate) are getting better deals than many of us who got in on the previous promo ($100 rebate); I mean, from reading many of the posts from those folks who got in on the $100 rebate offer, I can definitely say that many of us were not offered $200 (or in the case of at least one person, $250) instant retention credits.

Heck--look at the post of the guy who's getting his HD-Tivo for $99 after $250 retention and $200 MIR...so if not anything else, those of you who weren't able to get in on the last promo a few months ago actually have it better than those of us who did. Myself--I got in on the last one where the only non-programming "discount" was the $100 MIR. I wouldn't mine paying $499 for the HD Tivo if I knew I could get an instant $250 retention credit and still qualify for a $200 MIR...

The people I talked to offered me a $200 instant credit but then said I could not get the $200 MIR. Final price $400. No sale. Comcast is up next.

[Runch Machine]

I purchased a Philips 42" plasma TV over the weekend. When I connected the HDMI cable from my HR10-250 there was no picture. Monday I called D* Customer Service to see what they had to say. Initially they tried to tell me it was the TV but since I have the D* protection plan I finally convinced them to send me a replacement. I received the refurbished unit yesterday, connected the HDMI and it works great. I have 7 days to return my old unit or pay D* $1000.

So now I've got a refurb'd box with a working HDMI output and none of my programs and my existing box connected via component cables (w/70 hours HD and 470 hours SD) full of my programs. I decided to call D* again and find out if I could send my original HR10-250 to have the HDMI card swapped out in order to keep all my programs. The CSR said it is not their policy or process. They recommended I transfer them to VHS or DVD. After ROTFL, I agreed as long as they were willing to reimburse me for the time it would require to complete this task, but they declined.

So I came back to the Tivo forum and learned about the Retentions department. When I called I was offered a new HR10-250 for $199 with $5 credit on my D* bill for the next 6 months. The deal was explained as follows:
Current Price: $599
Instant Rebate: $200
Rention Rebate: $200
Final Price: $199 + $14.95 (installation)

Now I'm considering swapping the defective HDMI card from existing HR10-250 with the one in the refurb'd unit I'm sending back. Any advice on how to do this or whether this will work?

Steve :rolleyes:

Their installer will be here Monday with the new box.

Swapping the HDMI cards might work. It depends on how old your broken Tivo is. The HDMI card was a big problem and they had to redesign the connector on the mother board and the HDMI card. If your HD Tivo is more than a year old, it probably has the old style connectors which are not compatible with the new style HDMI cards. If you open both HD Tivos up you will be able to see if they are the same or not. Swapping the card is easy. It's held in by 3 screws on the back of the reciever and a spring clip inside.

[lundmatt1]

I called in and acted very nicely. No threats, etc. Told them we were getting a High-Def television for Christmas and that I would evaluate cable versus DirectTV and that it had been recommended to me that I call that number before making any final decisions.

At first the woman said $599 - $200 rebate. I mentioned that I got an impression from people on the Internet that some had gotten $599 - 200 - 200. She said you can only get the $200 rebate or some credit but not both.

But then she says hang on, let me do some research. She jumps back on and says $599 - 200 rebate - $100 credit. I ask "OK, is that the best you can do?" She says hang on, I'll talk to supervisor. She comes back 5 minutes later and offers:

$599
-$200 rebate
-$150 credit
- 3 months free hi-def package
- $10 discount per month for 6 months on my HBO/Showtime stuff (so I pay $10 for both instead of $20 for both or whatever).
- No installation cost

I tell her I'm interested but that I have one concern (it's a real concern). I've had good and bad experiences with installers and can I just go pick one up from a retailer, install it myself, and get all the same credits. She goes for that though she has no way to send a larger multi-switch, etc.

I have a 10% off at BestBuy that I'll use though the sales tax I'll pay will offset that. I'm going today to pick it up.

She wrote notes into my account for the deal and said that they'd be there when I activate the receiver.

[t1743]

Super Newbie, ( 5min. ) This could be a really dumb question and I tried to find the answer for quite some time. What the heck is a retention credit? I have a HD receiver and a new HD monitor due on the 23rd, Now I am wondering if I should have went with the HD TiVo also. I use regular TiVo already and really like it. I was going to move it in to the bedroom, but it sure would be nice to get a deal like is happening around here. Any advice?

Thanks

[sbergstc]

When you call the regular CS number to voice dissatisfaction with your D* service and mention that you're considering switching or canceling your D* service you're typically transferred to the Retention Department (as in retaining customers). When dealing with this dept you may be offered incentives that regular customer service reps do not usually offer; for instance a $200 retention credit. A Retention Credit is not instead of but in addition to your MIR (or an instant rebate if you're lucky enough to be offered one). I was told that Retention has the authority to push these higher $$ credits through, but not regular Customer Service.

Hope this is helpful.

[sbaycowboy]

Swapping the HDMI cards might work. It depends on how old your broken Tivo is. The HDMI card was a big problem and they had to redesign the connector on the mother board and the HDMI card. If your HD Tivo is more than a year old, it probably has the old style connectors which are not compatible with the new style HDMI cards. If you open both HD Tivos up you will be able to see if they are the same or not. Swapping the card is easy. It's held in by 3 screws on the back of the reciever and a spring clip inside.

Opened up both Tivo's and pulled out both HDMI cards. The refurb. unit has a new style connector. My original unit (purchased 3/05) has the old style connector. It appears that if I want HDMI to work on my original box (w/two drives full of programs), I have to give up the programs and keep the refurb. box. :down:

I'm certainly not excited about either option. It's also my understanding that if I swap my disk drives into the refurb. HR10, they will not be recognized because the mother board won't recognize them.

Can anyone confirm this?

[NFLnut]

Opened up both Tivo's and pulled out both HDMI cards. The refurb. unit has a new style connector. My original unit (purchased 3/05) has the old style connector. It appears that if I want HDMI to work on my original box (w/two drives full of programs), I have to give up the programs and keep the refurb. box. :down:

I'm certainly not excited about either option. It's also my understanding that if I swap my disk drives into the refurb. HR10, they will not be recognized because the mother board won't recognize them.

Can anyone confirm this?


The drive(s) are married to the motherboard, yes. They will not work in another machine.

[jwhee0615]

Is it possible to image both drives and restore them to the new unit?

[dwynne]

Is it possible to image both drives and restore them to the new unit?

That is a question that should be asked (and answered) in the proper forum. Tivo Upgrade Forum (http://www.tivocommunity.com/tivo-vb/forumdisplay.php?f=25)

Dennis

[94SupraTT]

I got my HD-Tivo today. :D

[jwhee0615]

That is a question that should be asked (and answered) in the proper forum. Tivo Upgrade Forum (http://www.tivocommunity.com/tivo-vb/forumdisplay.php?f=25)

Dennis


Gee wiz Dennis, thanks sooo much for volunteering to moderate this forum but I was really just asking a question pertaining to sbaycowboy's post about the problem of swapping out the drives on his unit and maybe provide a solution. So sorry for posting to the wrong section of YOUR forum.

[dwynne]

Gee wiz Dennis, thanks sooo much for volunteering to moderate this forum but I was really just asking a question pertaining to sbaycowboy's post about the problem of swapping out the drives on his unit and maybe provide a solution. So sorry for posting to the wrong section of YOUR forum.

I just pointed you to the right place, ask your question over there (or better still do a search). I don't see the need to "dilute" this topic (cheap HD Tivos) with you answering and asking about Tivo Underground solutions. Besides, THERE is where you will get a quick answer to your question.

See, now my reply adds more to the dilution....

Being smart *ss about it does not help your cause, just go ask in the right place and get the answers you seek :)

Dennis

[jwhee0615]

I just pointed you to the right place, ask your question over there (or better still do a search). I don't see the need to "dilute" this topic (cheap HD Tivos) with you answering and asking about Tivo Underground solutions. Besides, THERE is where you will get a quick answer to your question.

See, now my reply adds more to the dilution....

Being smart *ss about it does not help your cause, just go ask in the right place and get the answers you seek :)

Dennis

Man I hate it when a topic gets diluted...

Really...sorry for uttering a single word about something you perceive as not being about the topic at hand. And I would also like to thank you for educating me in the ways of the Tivo community forum. While I am a fairly new poster here I am not new to on-line forums in general and I in turn would like to suggest something to you...


Un-subscribe if you dont like what you read.

[Dick Kalagher]

Is it possible to image both drives and restore them to the new unit?

You can restore an image to a drive, but if you move it to a different TiVo you have to do a "clear and delete everything" to make it work. Of course this will erase all of your programs too.

[crwarman]

Well I called back, they insisted that the price truly was $399, no if ands or buts. So, I had them disconnect the service. I don't like being treated that way. We have local digital service so I'll sign on with them. Probably should've done that a long time ago anyhow.

I feel like I'm buying a used car here :mad:

Okay, I thought I was done with this, but here's an amusing twist. I had asked the rep to cancel my service effective 12/31 on that call. He confirmed, and said I'd be billed partial for December, etc. No problem.

Okay, so this evening my wife mentioned that our DirecTV doesn't work any more. So I called them back and sure enough it was disconnected as of 12/8. I see. Well, they're happy to get me hooked right back up of course, now let's talk about why you disconnected, what can we do to keep you on as a customer? How about another $220 in discounts?

I can't believe this trick. I've been a loyal customer in good standing for 3 1/2 years - three of which I invested literally thousands on their crummy DirecWay service - so I shouldn't have to go through this BS to get the same price everyone else is getting.

But you know what? Whether they realize it or not they've done me a favor. In the long run I ended up going with Dish network. I'm getting their HD DVR for $250 - which, admittedly, is $50 more than I wanted to pay - But, their HD service plus the all-HD Voom network will still cost me the same as DirecTV without the HD service! So, I'm leaving the disconnect order in place and looking forward to some HD TV next week - on Dish! :)

[jlangner]

Got the deal! Since have been with them since 1998:

$599.00
-$200 instant
-$200 DTV credit
-$60 HBO ($10/month/6 month)
-$30 HD pkg ($5/month/6 month)

=$109

love my DTV!

[Bovined]

399 starting price
200 instant credit
3 months of free Premier Service
6 months of HD service at 5.99
free install

net cost: 169 (25 if you count in the premier service!)


Only tried twice and settled on this deal. I have been with DTV since 99. The first guy would not budge at 299 which he tried to pad with some mediocre programming (free HBO and SHO only for 3 months) but this was definitely a much better deal. The ladies definitely seem nicer in handing out the discounts.

Installs on the the 26th and I can't wait!

[landshark21]

My 57" HDTV will be here next week. Are these deals still going on? Also, is this unit a Directivo or is it D*s unit?

[Guindalf]

My 57" HDTV will be here next week. Are these deals still going on? Also, is this unit a Directivo or is it D*s unit?

The only way to find out if they are still available is to call and try. Read through some of the posts here to get an idea of what to ask for.
Also, D* does not have a HD DVR yet, so all HD DVRs are TiVo at this time.

[landshark21]

Thanks I'll have to do some reading before I call.

Also, D* does not have a HD DVR yet, so all HD DVRs are TiVo at this time.


I didn't think they did, but wanted to make sure. :up:

[theratpatrol]

Also, D* does not have a HD DVR yet, so all HD DVRs are TiVo at this time.

Yeah kind of silly for D* to have MPEG4 local HD channels but no way for anyone to record them yet.

If you ask me they're spending too much time and money on this new R15 DVR that doesn't even support MPEG4 or HD. Instead they should be focusing on getting a new MPEG4 HD DVR out quicker. What a shame.

[Brewer4]

Yeah kind of silly for D* to have MPEG4 local HD channels but no way for anyone to record them yet.

If you ask me they're spending too much time and money on this new R15 DVR that doesn't even support MPEG4 or HD. Instead they should be focusing on getting a new MPEG4 HD DVR out quicker. What a shame.

Thats a good point. I can see D*'s that they want to start using their own software and services but you got plenty of good function tivo SD units out there that getting the HD MPEG4 unit would be a higher priority.

[Chicago_Dave]

599.00 Unit Cost
200.00 Mail-in Rebate
150.00 Instant Credit
3 months free HD package
Free install of new dish, cable runs and all setups (I'm moving next week)

This was via my first call to Retention.

[Schuyler]

Ok - finally got a good deal.

$599
-200 instant rebate
-200 account credit
3 months free HD
3 months free showtime HD

Total out of pocket: $238 including install and taxes

Imma happy. :)

[bguild]

for Chicago Dave and Schuyler:

For these deals you received, how long is your commitment or renewed commitment time: 1 year or 2 years? That's really what I care about... I want to make the jump, but I am a bit shaky on DirectTv right now with the loss of the Tivo and their promised of new HD channels "coming soon"

[trader61]

Better yet:

New Unit $449.00 (New from eBay, shipping included)
Instant #1 - $200.00
MIR -$100.00
Instant #2 -$150.00 (see below)

Total: -$1.00 They paid me!!!



I had a problem with the new receiver and had to get a replacement. When they sent replacement, they sent me a refurbished unit. I complained and said I shouldn't get refurbished after buying a new one just 6 weeks earlier. We settled on a $150.00 instant credit to keep me happy.

Now this doesn't even take into account I sold my older Samsung HD receiver for $200.00

[DTV TiVo Dealer]

For these deals you received, how long is your commitment or renewed commitment time: 1 year or 2 years? That's really what I care about... I want to make the jump, but I am a bit shaky on DirectTv right now with the loss of the Tivo and their promised of new HD channels "coming soon"

DIRECTV requires a 2 yr. programming commitment with any advanced product activation.

The best deal I have heard of was a customer who got the retention credit plus the $200 mail-in rebate and the dealer discount, free shipping, no sales tax, 5 yr. extended and transferable parts and labor warranty and a gift with purchase.

The deals just keep getting better and better.

-Robert

[Chicago_Dave]

bguild,

I failed to ask about commitment terms, and they failed to tell me. I'll call back tomorrow and find out.

[dwynne]

bguild,

I failed to ask about commitment terms, and they failed to tell me. I'll call back tomorrow and find out.

You can check your account online or call, but as Robert said - everyone tells me any deal on an HD box of any kind (Tivo or not) is a new 2 yr commitment.

Dennis

[xtopher_66]

Just a follow up on my experience with the deal I got when I purchased my HR10-250 through D*:

While I was happy with the price I got, the $100 rebate and $120 credit ($20/month for 6 months) have been delivered. I did receive the $20 credit once, but not since. It shows up as a line item on my monthly statement but with a $0.00 amount. I sent in my rebate form in October but I haven't received a rebate yet.

I've called D* 3 times about this already, but the credit still hasn't been restored even though each CSR promises that it would be taken care of by my next bill. They also claim they haven't received my rebate yet, and they are sending out another form to me.

I think my next step is to call customer retention. I've been happy with D*'s customer service in my 6+ years of being a subscriber, but this is getting frustrating.

[newsposter]

xtopher....call and very politely, quietly, but firmly...ask them to give you the remaining 100 bucks all at once now because they haven't done it right in months and likely wont for the foreseeable future.. say.this will make the customer happy and avoid customer service expenses for the next 5 months for the inevitable calls you'll have to make

say it will make you happy and should make them happy since they will have made you happy

sounds corny but i presented that idea to them logically and calmly and they gave me the 100 bucks right away...

[Jeproks]

xtopher..I'm on the same boat as you are but when I add up the line items, the total is $20 less.

[BeauB]

First shot for me:

$599
-200 instant rebate
-3 months free HD
-6 months $20/month rebate
Free dish upgrade install and would have done free OTA antenna (not needed though)

Total out of pocket was $440 something with taxes and such

Not impressed... I can go to Best Buy on Friday and get 10% off and then get the $200 rebate and get within $80 or so of their "deal" for me being a "Best Customer."

Going to research Comcast a bit more and call back retention with some hard numbers. I am starting to think I don't want to be locked into DTV for 2 more years when Comcast has an HD DVR with more HD channels and all the locals now and I'd have a TIVO DVR from them to look forward to vs. DTV where I'd have MPEG4 and their own brand to look foward to (mpeg4) and dread (how badly will they screw up the DVR!?)

[Matt heebner]

I had just the opposite experience.
I called Customer Retention just to inquire about the HD DVR and this is the deal I got:

Intial price: $399
Instant Credit: $150
Showtime for 6 monthes free
$5 off the HD package for a year (or the total bill I guess)
Shipping and handling fee waived

I ended up taking the deal but now I kinda wish I would have said that I wanted HBO instead. It really doesnt matter to me, but I think HBO has better movies. I havent had a premiuim channel in a while.

The CSR did mention that because I was such a good customer, and have been with Directv for almost 10 years that he was authorized to give me this deal. The only thing I didnt like was I have to have an installer come out to "hook" it up for me. The second I said that having someone come out was not necessary, he told me he could not give the deal unless and installer came out. I set up the appointment for Friday Jan. 13th. (ha...Friday the 13th !)

Matt

[xtopher_66]

xtopher....call and very politely, quietly, but firmly...ask them to give you the remaining 100 bucks all at once now because they haven't done it right in months and likely wont for the foreseeable future.. say.this will make the customer happy and avoid customer service expenses for the next 5 months for the inevitable calls you'll have to make

say it will make you happy and should make them happy since they will have made you happy

sounds corny but i presented that idea to them logically and calmly and they gave me the 100 bucks right away...
Sound advice. I make a conscious effort not to lose my cool when talking to the CSRs because I know it will do a lot more harm than good.

I'll give them a call tomorrow.

[xtopher_66]

The only thing I didnt like was I have to have an installer come out to "hook" it up for me. The second I said that having someone come out was not necessary, he told me he could not give the deal unless and installer came out. I set up the appointment for Friday Jan. 13th. (ha...Friday the 13th !)
Matt
That's pretty consistent with the purchases directly from D*. If you're lucky, you can just grab the Tivo out of the installer's hands, sign his paperwork, and he'll be on his way. Otherwise, just make the install as painless as possible for him with all of the cables ready to be plugged in and he will be gone in no time.

[xtopher_66]

JWhile I was happy with the price I got, the $100 rebate and $120 credit ($20/month for 6 months) have been delivered. I did receive the $20 credit once, but not since. It shows up as a line item on my monthly statement but with a $0.00 amount.
I checked my D* account online last night and found they credited me $100 all at once to make good on the original deal. Guess I won't have to call them now.

[BeanMeScot]

First shot for me:

$599
-200 instant rebate
-3 months free HD
-6 months $20/month rebate
Free dish upgrade install and would have done free OTA antenna (not needed though)

Total out of pocket was $440 something with taxes and such

Not impressed... I can go to Best Buy on Friday and get 10% off and then get the $200 rebate and get within $80 or so of their "deal" for me being a "Best Customer."

Going to research Comcast a bit more and call back retention with some hard numbers. I am starting to think I don't want to be locked into DTV for 2 more years when Comcast has an HD DVR with more HD channels and all the locals now and I'd have a TIVO DVR from them to look forward to vs. DTV where I'd have MPEG4 and their own brand to look foward to (mpeg4) and dread (how badly will they screw up the DVR!?)

I went with Comcast. So far, so good. I get $25 off their digital silver package every month and I get phone and Internet service for $69.99. I have been watching Carnivale and From the Earth to the Moon on On Demand. The INHD channels look GORGEOUS on my HD TV.

I am still watching some stuff on my Tivo that was back logged. One of the Tivos crapped out last night. No more buying and replacing hard drives! Next time that happens, I'll call and get a new unit. No charge!

[newsposter]

I haven't researched my local cable in years but if it's as good as OTA or directv, i'd almost be tempted. however I couldn't stand paying 13 month extra for tivo.

glad you found your solution. aww replacing bad drives is fun! not

[BeauB]

I'm starting to talk myself into Comcast, especially with rumored February release of their HD Tivo unit. The extra $13-14/month is somewhat annoying, but then I think back to how often I've upgraded Tivo units with D*. If I go with an HD Tivo now then that's another $300-400 now (about 2 years of Comcast rental fee's on the best scenario side) and then in another 6-8 months I'd probably want the H20-250 which could be anywhere from free (doubt it once they have me locked for 2 years with the H10-250) to several hundred dollars for an upgrade fee.

I talked to a D* CSR last night about it and he said that there's no info on upgrade fee's at this point, but that the H20 was supposed to be a free upgrade and then got changed to a $99 fee and that he wouldn't be surprised to see something similar with the new DVR and even more of a fee since the unit is more out of pocket cost for D*. Sounded like a logical, honest answer (a marvel from a CSR, I know!)

[BeauB]

Ok, really hating D* now...

Tried to do what so many other's apparently have done and that is call back and try again. Well, I did that today, even got a women this time (many have indicated the women have given better deals!) and she had all the details of my call from yesterday and basically asked why I was asking for something different when I got the best offer they could give yesterday ($449 out of pocket with about $150 in discount on service over 6 months).

I said I could get a better deal on the hardware by buying a new unit from eBay and then getting the rebate or just going to Bestbuy with coupons and getting a rebate and she said, "Great, go ahead and do that, we don't care how you get your equipment." My response was I was looking for them to make it worth it to me not to switch to a competitor after being a subscriber for 7 years at the highest subscription cost with NFL, NBA and MLB tickets and she said that they had already done that.

[BeanMeScot]

I haven't researched my local cable in years but if it's as good as OTA or directv, i'd almost be tempted. however I couldn't stand paying 13 month extra for tivo.

glad you found your solution. aww replacing bad drives is fun! not


With everything added together (including $9.95 each for 2 DVRs), I am paying $20 more a month than I did before. For the $20, I am getting HBO, much faster internet, HD channels, no antenna, On Demand, free long distance phone service, no contract, no paying $400 for an obsolete HD DVR that I will have to pay $99 more to exchange, etc. The prices are good for 12-16 months.

[newsposter]

With everything added together (including $9.95 each for 2 DVRs), I am paying $20 more a month than I did before. For the $20, I am getting HBO, much faster internet, HD channels, no antenna, On Demand, free long distance phone service, no contract, no paying $400 for an obsolete HD DVR that I will have to pay $99 more to exchange, etc. The prices are good for 12-16 months.

I have no idea what my provider uses as a dvr...but how's yours compared to tivo...honestly....we are so used to Tivo 1,2, 3, 4 for SP, WL etc, that I cant imagine anything else. We especially are hard on the Tivo 4, where you search by title etc. Just went to my providers page...I need a decoder to figure all that stuff out....will try to find my decoder ring and make sense of it

edit..it's called a moxi box....interestingly it says it has the compensation after you FF thru things...I thought that was a tivo patent

[BeanMeScot]

I have no idea what my provider uses as a dvr...but how's yours compared to tivo...honestly....we are so used to Tivo 1,2, 3, 4 for SP, WL etc, that I cant imagine anything else. We especially are hard on the Tivo 4, where you search by title etc. Just went to my providers page...I need a decoder to figure all that stuff out....will try to find my decoder ring and make sense of it

edit..it's called a moxi box....interestingly it says it has the compensation after you FF thru things...I thought that was a tivo patent

I haven't had a hard time using mine. It doesn't have wishlists but I rarely used that anyway. The search is really easy. It looks like A A A A A. You go to each letter and go up or down to the correct letter in the name like V A A A A, then V E A A A, then V E R A A, etc. It's kind of like Tivo does it. Each time you select a letter and move to the next one, you get shows starting with those letters. It's easy. I have a Motorola 3412. It has dual tuners. Doing a season pass is pretty much the same as Tivo. You have the same options for first run, first and repeats, or all. You can stop or start on time or with a pad. You can sort the season passes for conflicts. I am sure they pretty much copied Tivo on most of the stuff.

[dwynne]

Has anyone that sent for the $200 (original 8/1 - 11/05) rebate ever receive it? Anyone from the 2nd round of rebates (the $100/$200 ones) ?

Just curious......

Dennis

[lwmatt]

does anyone have the number for the retention offfice?

[Waldorf]

I think the idea is to be escalated from customer service as a customer that needs to be retained, but if you want to call directly, the number is 800-824-9081.

[waja]

I think the idea is to be escalated from customer service as a customer that needs to be retained, but if you want to call directly, the number is 800-824-9081.

Great number! I had already bought the HR10-250 with the $100 rebate and decide to get the H20. H20 is $169 at newegg.com. Called Customer Service at the above number and got an H20, 5 lnb antenna, and installation for $215. The agent then credited my account for $31, and added 3 months free Showtime and 3 months free HD Package. After $200 rebate, I'm ahead ~$50 and have some Showtime to watch.

Rick

[rm2572]

I have a DVR with no HD. I want to get the HD-DVR system for the $299. Should I just call retention that I want this system? How should I proceed? Any help would be appreciated. Thanx

[Lee L]

I would assume tha any deal talked about in this thread is not valid any more since DirecTV switched over to a leasing price model on 3-1-06.

[explosion242]

I am interested in trying to get the hd-tivo deal and am not under a contract. I would be willing to enter a contract but I also want to get 4 other basic receivers. Has anyone else attempted this of some other "package" deal?

[topcats69]

I called and got 499 lease. I should took the deal in Jan $200 oh well. Cable is giving me all I need and 2 room dvr for 20.00. So maybe I'll go back when they *D lease with no fee and will not feel HDTV is for suckers. Sorry to rant just thought Id tell what happend to me.

[hepcatz]

As of today...The retention number is no longer valid and refers to 800-531-5000.

[hepcatz]

Found the HR10-250 at Costco for 427.00

It may only be a local deal though...Check your local stores...I did not check online...

[Robert Simandl]

Found the HR10-250 at Costco for 427.00

It may only be a local deal though...Check your local stores...I did not check online...

I thought Costco only sold Dish Network?

[hepcatz]

I thought Costco only sold Dish Network?

My costco doesn't even have Dish right now only HD receivers for 84, free install and the HD TIvo for 429.00.