Multi Room Viewing 0xfff error [Text View]

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MrMark

05-14-2005, 01:56 PM

Just set up my 2nd Tivo on my wireless network, both units can see the network and each other, but when I try to view from one unit to the other I get the "0xfff" error.

Any help appreciated.

Thanks

quarque

05-15-2005, 01:29 PM

Possibly interference from nearby wireless network or 2.4GHz phones etc. Try changing the wireless channel number on all units. Try relocating the wireless adapters. What is your signal level when you go sot Settings - > Phone & Network screen? Below 40% is usually not good.

jshorr

06-21-2005, 11:20 PM

I have a friend who is getting the same message in a slightly different scenario. Anyone have an idea as to what this error message indicates? My friend's mutli-room viewing worked fine when everything was wired, but then he switched to an ethernet bridge and an access point seperating two wired segments in his house. Now both Tivo's get valid IP's on the same segment, both can connect to the internet for service updates, etc. He also still sees the Tivo's in eachother's viewing list. However when he selects the other tivo for a multi room transfer he gets the error 0xfff. It's weird to me because you'd think if the topolgy was off the machines wouldn't be able to get IP's and download service updates, etc. Any help on this would be greatly appreciated, thanks.

RoyK

06-22-2005, 04:00 AM

Same thing happened to me yesterday afternoon. I have 3 Toshiba SD-H400 boxes all of which have been transferring to each other with no problem for months. Now all of a sudden they give an 0xffff error when I try to transfer or get a "Now Playing" list from another machine..

My network is WIRED. All units connect to Tivo with no problem so the network is ok. All are on fixed IP.

BTW I do pay for monthly service, All three show account in good standing and all have transfer enabled.

I called Tech Support (amazingly I got a live agent in just a minute or two) who tried her best but was stumped. Her only suggestion after talking to a supervisor was to change the names of all the boxes in Managing My Account at the TiVo web site as well as disable then enable transfer (saving between each action). Then wait 24 hours, do a power on reset to all of the boxes, connect to tivo central then do another power on reset......

I've done the first part now waiting for the 24 hours to tick off......
Roy

BigCat007

06-22-2005, 04:18 AM

Same problems... With all the problems that are going on, I would imaging that that Tivo is working on it. I wish somebody from Tivo would post here if they know there is a problem. There are a lot of other people here that are having other problems, including myself. It seems like these have started happening in recent weeks. (and now another one..)

Hopefully we will be able to transfer shows soon.... :(

jshorr

06-22-2005, 06:25 AM

jshorr

06-22-2005, 06:28 AM

RoyK

06-22-2005, 08:46 AM

Roy,

Just wondering, did you make ANY changes to your network at all right before this staretd happening. New adapter, new swtich, anything? Or did it just happen out of nowhere. If it's out of nowhere it points to something being wrong on TiVo's end, if that's possible.

No changes whatever. Yesterday at 6pm it was working. At 8:30 it wasn't. There are NO other network problems whatever. (PCs work fine. Internet OK etc)

Roy

RoyK

06-22-2005, 09:19 AM

Just as a side question, I don't have the mutli-room viewing myself....does your internet connection have to be currently active for the multi-room viewing to work? Like does it go and check the internet each time you try to do a multi-room to verify that the tivo's are on the same accont, etc. Or does it just check when it normally calls into the tivo service to check for internet programming and whatnot.

I don't believe the internet connection is required for multi-room viewing to work.

I'm pretty sure the status stuff is downloaded to the box during the normal daily connects to TiVo and not checked each time a transfer is initiated.

Roy

toots

06-22-2005, 09:55 AM

Just another me-too.

Wired network, three tivii, one broken machine, tried lots of stuff (disabling/re-enabling). Everything was working fine until it wasn't working fine anymore, and prior to the breakage, I hadn't changed anything.

It gives me some comfort that other people are seeing this problem, since that pretty well guarantees that someone at TiVo is going to be looking at it sooner or later.

hmstroman

06-22-2005, 11:39 AM

Just another 'me too'. Went through 3 hours with tech supp. got essentially the same advice others have posted. And like everyone else, it didn't work and after (not quite) 24 hours, one of my Tivos is still clueless about its name, and still giving 0xffff.

Yesterday, they isisted almost beligerently that if this did not fix it, the problem was not theirs, but my wireless router (no network changes of any kind for months). Wonder how they'll explain it away since others are having the isuue with WIRED connections?

....waiting and hoping......

Lyme Greene

06-22-2005, 12:46 PM

I'm having the same problem. Come home last night, one tivo wouldn't transfer shows. Couldn't check the other one because the wife was sleeping. Got a message that couldn't find the tivo or the program or something like that. Figured I'd look at it today. Unplugged both and restarted. Still no luck. Now I'm getting the 0xffff message. I'm on a wireless network. Tivos can connect for service updates. Router recognizes them. I did notice that Tivo Desktop no longer recognizes them as their names, it instead is using the service number.

I've just notice that my Tivo names under system information says to go to Tivo.com and name your Tivo. However, before I saw this, I changed the name of my Tivos already to what Tivo Desktop was calling them, DVR-XXXX. So I'm not sure if this is a result of me changing the name to DVR-XXXX or if it existed before hand. Could someone who is having the same problem check their Tivo name under System information. Thanks

Also my Account Management still had the Tivos listed as Living Room and Bedroom even though Tivo Desktop was listing them as DVR-XXXX

Andrewp75

06-22-2005, 02:18 PM

jshorr

06-22-2005, 02:41 PM

Having exactly the same problem. Tivo is no admitting that it is their software. They better hope that this is not everyone! What is going on here??? BTW, if it can connect to Tivo and send shows to desktop, it is not your router...

A

What could it really be though....an update to the backend for the multi room viewing? Something that got updated and screwed up during a call home?

toots

06-22-2005, 02:45 PM

It just bugs me that no one who's called their support line and reported back here has had them give them anything useful.

It's like we, the customers, are responsible for debugging this problem.

bricketh

06-22-2005, 02:45 PM

Here's my post from last night on several other forums (including the official Tivo help board):

Ok, this may take a bit to understand, but I will do my best to explain...

I have been having issues tonight with connecting from one Tivo to the other via my home network. I have had this exact configuration for over 2 months now without an issue, until suddenly tonight I have had problems.

Part A) My overall problem is that, with all three Tivo DVRs connected through my Linksys Router (BEFSR41) and Linksys 5-port Switch (EZXS55W) to communicate with each other, and get to the Internet via my Motorola Surfboard Cable Modem. They each have wired Linksys USB Ethernet Adapters (USB100M 10/100Mbps USB Network Adapter), and are pulling IP addresses via DHCP from my router without an issue. I can connect to the Tivo service from each device, and they can see each other by name (except for one issue, which I will get into later in Part B) in the Now Playing List from each respective Tivo, they just cannot browse each other. All three are set up to allow transfers through Tivo Online, and each are running the latest version of the Tivo software (7.1b-01-2-240). I can ping each of them from my PC (also hardwired on my network) with a persistent ping for several minutes, and get 100% success in my responses, and with a quick turn-around (average of 1 ms for 180+ packets). I can also successfully transfer shows from each Tivo to my PC via the Tivo Desktop software (version 2.0) without an issue, and I can browse the contents of the Tivo with the same software and see up-to-the-minute changes, such as new recordings, from the Tivo Desktop software on my PC. I have restarted each Tivo, and I even completely rebooted one of them (removed power cord and network adapter for 15 seconds, and reconnected it) at the request of the Tivo tech, and I still had no luck getting it to work. Again, they still have the other Tivo devices show up in Now Playing, and they still obtain an IP, but suddenly they cannot browse the other Tivo devices at all. I receive an error when attempting to browse the other Tivo DVRs from any one of the three:

The [DVRNAME] DVR could not be reached due to an unexpected problem.

Reason: 0xffff

If you continue to see this message, visit [LINK REMOVED] or go to TiVo Central and select "Messages & Setup" > "Troubleshooting" > "Transfer Troubleshooting" for further assistance.

Press LEFT to return to the Now Playing List.

I went through everything here, as well as two different techs (who were discussing this with their Tier II support techs, as well), and I did everything they asked, and more... They said it was an issue with Linksys Routers dropping packets, and suggested I replace the router with another brand, or contact Linksys about the problem. I kindly explained that I was not dropping packets at all, as I can ping each, and that eliminates that, but they insisted that I at least try to replace the router, as they believe it to be dropped packets... I told them that I had no issues transferring shows to my PC, though, so that, coupled with the fact that I had no dropped packets with my ping tests, should narrow it down to the Tivo DVRs themselves... I also explained to them that I had this exact same setup (from routers/switches/internet, to network adapters, to wiring, etc) for over 2 months, and this same router connected to a couple of Tivo DVRs for much longer, and have NEVER had a problem with any of them communicating in any way, until tonight... He said try a new router, and then if that didn't work, take it back, and call them again....

Part B) This is another thing that happened tonight... When I first noticed this issue with the Living Room DVR (didn't know it was all three at the time), I started to troubleshoot by checking my settings, my connections, and even restarting the DVR--troubleshooting that any tech would do... I then called Support, and while I was talking to the guy, I noticed that my DVR had lost it's name (it was called Living Room DVR, and showed that way in my System Information under DVR Name for the last few months since I set this all up at my new house... I suddenly noticed that the name was now showing as <Name this DVR on tivo_com>. I went to Tivo_com, and checked, and everything was set up correctly there, showing all the names as they should be, and have been.... The tech asked me to do several troubleshooting steps, in order, including renaming the DVR, turning off "Allow Transfers", and saving the config, then re-enabling the transfers and saving again. He then had me unplug my DVR (as stated earlier), and reconnect it after 15 seconds. He said force the connection to the Tivo service, and wait two hours, and my problem would be fixed (this was the first time I called, and before I knew about all the issues I was having with every DVR). I did that, but called back after about an hour and a half, as I noticed the issues described in Part A with all the DVRs. As I type this, it has been well-over two hours, and nothing has changed on the Living Room DVR (now called "none" in the Now Playing List of the other DVRs in my house). I also noticed that my Bedroom DVR is now showing the same thing (<Name this DVR on tivo_com> rather than the name Bedroom DVR, as it used to up until about an hour or so ago)... Still, all devices are showing correctly in my Manage my Tivo account on Tivo_com, and all three are showing up whether by correct name or not) in my Tivo Desktop software... This doesn't seem to be a packet issue, and nothing has changed on my side (not firewall, not software, not hardware, not firmware on my router, not settings on my router, Tivo, network devices) at all....

Any ideas?

EDIT:
Last note... I have rebooted every device I have, from Tivo DVRs to my cable modem, to my router and switch (more than once, I might add), and still nothing...

EDIT:
Ok...another note... I contacted Linksys, and the tech said they were not aware of any issues with their devices and Tivo DVRs, and she had me to a total and complete reset of the router (which I did) which was beyond simply rebooting it... This set the router back to factory default settings, and that still made no difference... The DVRs are losing their names, and seem to be unassociated from what the Tivo site has them listed as, so I believe that is the issue, not internal network problems... I just can't seem to get the Tivo techs to see this....

As you can probably see, it's the same issue... I worked with Tivo techs (2) last night, and did everything they wanted, but the final answer was to replace my router, as Linksys routers have packet loss issues with Tivos.... That's not true, however, and now I feel better knowing many people are having this issue... My issues were noticed when I went to transfer a show last night at 9 PM or so, and couldn't. The Tivo techs told me to do the same thing as they told you, RoyK, except they said let it sit for 2 hours. I called back before the end of the 2 hours, as they were going to close 30 minutes before the 2 hours would have been up. It didn't fix the problem, but someone suggested that I try a different approach along those lines, which I will try tonight. Disable transfers, and then force a connection to Tivo. Then re-enable the transfers, and force another connection to Tivo. They had me disable and re-enable, but only force the transfer afterwards, not in the middle. It may not work, but it's worth a try. There is no need to wait 24 hours for Tivo to do anything, as it doesn't take more than 2 hours for any update to run fully, at least none that I've ever seen. As far as this goes, I have changed my Tivo names before, and it updated within about 10 minutes of my completing the forced Tivo connection, so 2 hours is even a bit excessive...

In any case, they don't know what the cause is, and they are simply treading water until they can fix it. I was pretty upset that they asked me to try a new router, even after I explained the situation to them that proved it wasn't the router, as if I had done so, I'd be out $50+ right now, and would STILL have an issue!

Anyway, I'll keep my eyes open for solutions, and please do the same. If I find out ANYTHING, I will pass it along here...!

jshorr

06-22-2005, 02:51 PM

Bricketh,

That's for posting all of that, it's very helpful. It does seem like they must have had something go wrong with the backend of the tivo to go service. Sort of like if you cancelled service on one of your DVRs, eventually the others would call in and see the change and stop communicating with it. Except in this case everything should still be working as always. Hopefully this can be resolved soon by TiVo.

RoyK

06-22-2005, 03:14 PM

Here's my post from last night on several other forums (including the official Tivo help board):

As you can probably see, it's the same issue... I worked with Tivo techs (2) last night, and did everything they wanted, but the final answer was to replace my router, as Linksys routers have packet loss issues with Tivos.... That's not true, however, and now I feel better knowing many people are having this issue... My issues were noticed when I went to transfer a show last night at 9 PM or so, and couldn't. The Tivo techs told me to do the same thing as they told you, RoyK, except they said let it sit for 2 hours. I called back before the end of the 2 hours, as they were going to close 30 minutes before the 2 hours would have been up. It didn't fix the problem, but someone suggested that I try a different approach along those lines, which I will try tonight. Disable transfers, and then force a connection to Tivo. Then re-enable the transfers, and force another connection to Tivo. They had me disable and re-enable, but only force the transfer afterwards, not in the middle. It may not work, but it's worth a try. There is no need to wait 24 hours for Tivo to do anything, as it doesn't take more than 2 hours for any update to run fully, at least none that I've ever seen. As far as this goes, I have changed my Tivo names before, and it updated within about 10 minutes of my completing the forced Tivo connection, so 2 hours is even a bit excessive...

In any case, they don't know what the cause is, and they are simply treading water until they can fix it. I was pretty upset that they asked me to try a new router, even after I explained the situation to them that proved it wasn't the router, as if I had done so, I'd be out $50+ right now, and would STILL have an issue!

Anyway, I'll keep my eyes open for solutions, and please do the same. If I find out ANYTHING, I will pass it along here...!

My experience almost exactly is the same as yours. ALL 3 of my boxes are exhibiting the problem now. TiVo 2 Go sees them fine although the names show as the last 4 characters of the service numbers. System information tells me to go to tivo.com to name the boxes. Tech support told me to do the same things (rename, disallow transfers then reallow) and wait 24 hours. I called back this afternoon after 16 hours. The response was to wait the full 24 hours.
Now 18 hours and still no joy......

I really dont believe they realize they have a problem yet.....

Roy

bricketh

06-22-2005, 03:49 PM

Yeah, 24 hours is too long! I think they told me to wait two hours, because they knew they'd be closed by then, and I couldn't call back last night. Maybe they thought they'd put me off for the night, and then hoping they'd have if fixed before I could call again today (which hasn't happened yet, I don't think). Anyway, I've been a Tivo customer for many years now, and have spent a TON of money with them, and I am VERY unhappy with the responses I got last night. I just felt like I nullified everything they said was wrong, and they wouldn't listen. Anyway, I plan to call tonight and see what they have to say now, as I know many are having this issue...!

toots

06-22-2005, 04:03 PM

For what it's worth:

This morning, on the afflicted box, I disabled transfers, and kept forcing connects until the tivo knew that transfers were disabled.

I then re-enabled transfers and kept forcing connects until the tivo knew that transfers were enabled.

None of this changed the condition one whit. At this point, doing so is just a time waster, as far as I'm concerned.

TiVoBill

06-22-2005, 04:30 PM

We were experiencing an issue last night and this morning that caused a small number of customers to see an issue similar to that is being reported in this thread. That issue has already been resolved though. If you are still seeing this issue on your box, please go ahead and force a connection to the TiVo Service. Once the connection is complete, go ahead and check the status of that feature again. If you still get an error, please send me a private message with your name and TSN so that we can take a look at things on our side for you.

Ben_Jamin75

06-22-2005, 04:49 PM

So far forcing a connection is not helping. My "Living Room" and "Living Room DVD" won't talk to eachother. LRD sees LR but can't show the now playing list. LR only sees LRD as E22B.

TivoBill will PM

bricketh

06-22-2005, 05:07 PM

I will try that, Tivo Bill, but I am on the phone with support at the moment (while trying your suggestion), and I'm getting a totally different thing now... Still they say rename the Tivos, but now they say wait 72 hours for it to take effect... Wow! My head is spinning with so many numbers being thrown around! 2 hours, 24 hours, and now 72... Next time I fully expect to hear "sometime in 2006 your Tivo should work right again... Call us if it doesn't."...

We'll see what happens! I'll let you know, Bill...

bricketh

06-22-2005, 05:15 PM

No luck... I will wait the 2-to-24 hours (she changed it back to 2 minimum and 24 maximum), and see what happens, forcing a connection ever so often to see if it works. I don't expect it will....

TiVoBill

06-22-2005, 05:37 PM

No luck... I will wait the 2-to-24 hours (she changed it back to 2 minimum and 24 maximum), and see what happens, forcing a connection ever so often to see if it works. I don't expect it will....

Please send me your info so that I can pass it on to the engineers who are investigating.

jrm_at_tivocomm

06-22-2005, 05:56 PM

I got bit by this problem, too. I just got off the phone with tech support, who reports that the problem is known and supposedly fixed, and that the fix is being propogated out to the server farm. Sometime in the next 24-48 hours the server that delivers you your updates will get the fix, at which time Things Will Just Work. I was encouraged to sit tight (and, presumably, not continually pound their servers with multiple manual update requests) and await the fix.

Jim

bricketh

06-22-2005, 06:07 PM

If it's a known issue, why does everyone seem to not know anything about it when I call (3 people now). Anyway, Bill, it didn't work for me. What, specifically do you need? My TSN and my name, I know, but anything else? All my TSNs?

TiVoBill

06-22-2005, 06:28 PM

toots

06-22-2005, 06:38 PM

Thanks muchly, TB.

Your efforts are appreciated.

ehlers

06-22-2005, 07:28 PM

I have 4 Tivos. Using an asante wireless router. I am geting the 0xfff error on the 2 tivos with the lynksys wireless (older). The 2 with the Belkin are working fine. up until tooday they coexisted just fine.

steve

TiVoBill

06-22-2005, 07:37 PM

We have deployed a potential fix on the servers. Can those of you who are seeing this issue force another connection to verify that functionality is restored for you?

Ben_Jamin75

06-22-2005, 07:58 PM

I'm back up and working. Thanks TivoBill you're the greatest. :D

toots

06-22-2005, 08:15 PM

Woohoo!

I just forced a connect, and it sure looks like it's working again!!!!

Thanks, TiVoBill. This is an official non-complaint.

You and your engineers are great!

RoyK

06-22-2005, 08:44 PM

Mine are working too.
Thanks Bill!

bricketh

06-22-2005, 08:49 PM

I renamed the Tivos and disabled the transfers feature, waited about 2.5 hours, or so, and forced a connection. I also sent my info to TivoBill (Thanks, man! I appreciate your efforts in all this!). Now my DVRs have the new names showing when I look at my System Information screen. I have re-enabled Transfers, at the request of TivoBill, and will see what happens (it may take some time to upload, I suppose). In any case, I will let you know what happens!

Thanks again, TivoBill!

Lyme Greene

06-23-2005, 01:10 AM

Came home tonight and they're working again.

Thanks TivoBill

jshorr

06-23-2005, 05:44 AM

My friend is now good to go. Thanks everyone who posted, and thanks TiVo Bill.....

mdscott

06-23-2005, 05:44 AM

Had the problem with our oldest DVR -- call to TiVo Service at 11:26 PM corrected the situation.

mds

hmstroman

06-23-2005, 08:20 AM

TivoBill -

Thanks. As of this AM everything appears to be working again.

When I forced the connection around midnight, no dice. But I tried again around 6am and, after what seemed like a rather large download, everything is working again.

My compliments to you and the engineers.

Small gripe: (but lotsa words)
When I called the tollfree number initially I got bounced to a number of people. They insisted, since a Tivo reboot/reconnect failed to fix the problem, it had to be my router (ie, not Tivo's problem). This is spite of all info I provided showing that it couldn't be the router and that in fact the router / home network / cablemodem were all working fine. Could someone get the tech support line folks to at least consider that the customer might be right and not discount the info customers are providing? We're not all rocket scientists, but many of us have a lot of technical knowledge about PCs / Networking / Programming / etc. Telling me it must be a router issue (without any substantiation) is a poor response. Not once in that first call did I hear someone say 'we haven't seen this problem before, but we'll have our engineers look at it if it persists". All I heard was "If what we suggested doesn't work, you WILL need to replace your router as the Tivo cannot be the problem".

When I'm telling them the Tivo's giving an "Unexpected error 0xffff" message, it seems someone should've pick up on that. Surely if the Tivo were having issues with packet size (their idea), the Tivo software would have given a meaningful error message about network issues. Lost packets & interrupted transmissions are foreseeable errors. The "unexpected error" message means something unforseen happened, and that really should be a 'red flag' for tech support.

Alessan

06-23-2005, 12:52 PM

The "known issue" did not extend to normal production systems so the call centers were not notified (it only affected customers who are using a special server). It appears that this is likely a different issue. I am passing on info from those of you who sent me private messages onto engineering. We will get it resolved as soon as possible. I will post updates here as they become available.

good and bad news for me. the 3 tivos I have networked started working last night after doing another update from tivo and then this morning one of my tivos just keeps rebooting now. I do get a message that says the tivo had a serious error and keep the pwer plugged in and phone line connected as the tivo will try to repair the error and then just keeps rebooting :(

bricketh

06-23-2005, 03:54 PM

Tivo told me the same thing about replacing my router, as they said Linksys routers are notorious for losing packets with Tivos... I told the guy I had done a persistent ping, and I had no dropped packets at all (almost 200 packets sent and received successfully). I then asked if dropped packets and a bad router would cause my Tivo to lose it's name, and the tech said "well, no...", however he still insisted I swap out my router (and hold onto my receipt), before he could assist any further...

Anyway, TiVoBill helped out, and fixed the issue, and all is well now!

TiVoBill

06-23-2005, 04:10 PM

Thanks for the feedback everybody. I concur that this situation could have been handled a little more smoothly in our call centers. The troubleshooting techniques that the reps gave people were based on normal troubleshooting for routine issues with multi-room viewing. This particular issue was very different that anything they had seen previously and the knowledgebase content we had in place was not sufficient to deal with this issue. We do have procedures in place to track emerging trends. This particular issue was escalated mid-day on Tuesday, shortly before I also noticed the thread here at TCF. We then worked to investigate and remedy the situation as soon as possible. We will look at ways to insure that this sort of issue might "bubble up" more quickly in the future.

toots

06-23-2005, 04:51 PM

I would like to point out, and this is true of any "tech support" call center (and not just TiVo's), that I do just about anything I can to avoid such call centers, simply because I know no way to get the "tech" off the "customer did something wrong" script and onto the "there might be something wrong on our end" script.

In particular, the whole "Replace your router" suggestion that some have gotten is typical of virtually any call center where people are rated on how quickly they can get the customer off the phone, and not on whether they actually solve the problem. Saying "Replace your router," or even less serious "Restart from guided setup" or "wait 24 hours for it to fix itself" are entirely less than useful, and designed solely as "Get off the phone" interventions.

This is why I'll almost always come to support boards like this before dialing the help number.

michael new

01-12-2006, 08:24 PM

I relize these issues are old but Im still haveing this problem with my new Tivo

Tivo Bill can you help

f123456

01-26-2006, 07:00 PM

No name is showing on at least one Tivo in the System Information, and am getting the 0xffff message. Have forced many reconnects; not working yet. This is a new (well, new refurb replacement) that I'm having the problem with. But it connects to Tivo service fine, I'm using a wired network, and it does show lifetime activation correctly.

Temptd2

05-21-2006, 04:51 PM

lessd

05-22-2006, 12:19 AM

Same thing here, is there any current info on this?

Have been a one-TiVo family until yesterday; bought a Humax, activated lifetime membership, hooked it up, followed all prescribed protocol; today, added the wired network, it "sees" the first TiVo (Family Room) but says it cannot transfer programs; if I go to the Family Room TiVo, it can "see" the Bedroom TiVo but I get the "unexpected problem, error 0xfff" message.

Are there any fixes for this???

T2

Yes

First you must wait until your new TiVo has your correct Media KEY under system information, after the new tiVo has that key (may take a day or two) than each of your other TiVos must make a call to TiVo and the problem should go away.

kevindsingleton

08-28-2006, 08:58 PM

I just added my third Tivo (Series 2 Dual Tuner) to my network. It sees the network, snags a DHCP address, and successfully connects to Tivo, but I can't browse any of the other Tivos. I get the dreaded "0xffff" error. I've forced connection to Tivo from every box, multiple times. It doesn't appear that Tivo has resolved this issue, yet.

How disappointing.

l_emmerdeur

11-08-2006, 09:43 AM

I'm getting this issue with a new S2 DT. I bought it to replace an old S2, so I could hook it up directly via Ethernet and avoid the USB adapter. Tivo Desktop sees both S2s and transfers from the old S2. The S2s see each other, but the old S2 says the new S2 DT isn't available yet when I try to select it from the Now Playing list, and the new S2 DT gives me the 0xffff message when I try to select the old S2 from the Now Playing list.

omni555

11-09-2006, 03:19 PM

Recently had this problem with my two DT Tivo's. I must be charmed, cause a call to support fixed the problem in just a few minutes!!!

The support tech told me to go to the networking screen and "Change Network Settings". I did this, then did a "Connect now" on each of my TiVo's, and before the connect was finished, I had functionality back!

BTW, I was using a Belkin router, so this is NOT a problem peculiar to LinkSys routers. Also, I upgrades a week or so ago to a new LinkSys router and have had NO problems with that new setup (after going thru the "Change Network Settings" to have it recognize the new network). :cool:

l_emmerdeur

11-09-2006, 03:25 PM

Yup, mine is fixed now as well, looks like it took a few connections to get the latest patch, and Tivos with different software versions don't play nice. TivoToGo transfers for 30-minute episodes are now about 10 minutes over the ethernet jack as compared to 40-50 minutes over the USB ethernet adapter.

convergent

01-04-2007, 02:40 PM

I am having this problem, and I've got a new install of 2 TiVos. I installed one yesterday and a second earlier today. They are on a gigabit wired network, and connected to the internet through a router. Both have been named and transfers enabled on managing my account. On either box, if I go to Now Playing and scroll to the bottom, I don't see the name I entered, but the default DVR names. If I try to select either, I get the 0xffff error and it fails. Both show their media keys in System Information. Now when I try to have the newer one connect, it says it can't because of a system update happening at 2am. That's kind of weird.

Is this normal for a new installation, or is something wrong?

!-HenryH-!

09-22-2007, 07:13 PM

Any fixes that work out for this problem yet. I signed my 2nd Tivo up for service ONLY for this feature and if it's not going to work, I'm going to cancel it.
I'm using a wired network. Both units see each other but cannot connect to each other. Interestingly enough, the units have different errors. Both are series 2 units, but one is a dual tuner unit.
One error simply states that the units cannot connect, but the regular TiVo gives me the 0xffff error.

saxxon442

09-29-2007, 10:24 PM

Henry I am also having this problem. Go in and see if on either of your units if it has name this unit at the site (doing this because it won't let me submit with tivo as the site. It does say to give them 24 hours to sink it after you change your service but I'm not convinced yet. If the tivo IT guy is on here can you help us out if things don't change.

Thanks