Wireless Adapter Disappears after 7.1

[piratemc74]

I've had TIVO on my wireless network for a long time. After update to 7.1 and then 7.1a, it drops off the network, and I have to restart to get it to find the adapter again.

I've seen a couple other threads saying the same thing, but no reply from TIVO. What's up?

[TiVoBill]

I've had TIVO on my wireless network for a long time. After update to 7.1 and then 7.1a, it drops off the network, and I have to restart to get it to find the adapter again.

I've seen a couple other threads saying the same thing, but no reply from TIVO. What's up?

What adapater are you using?

[Judremy]

It's good to supply information in your signature such as:

Model, Connection Type, and Cable settings.


For example, mine would be:

Toshiba SD-H400, D-Link 122 Wireless USB, Comcast Basic (no box)

[martinp13]

80-hour Series 2, LinkSys WUSB11 2.6, router is LinkSys BEFW11S4. Not sure why you'd care what cable settings I have but it's TVMAX/No box. The setup has worked fine up until 7.1a.

Now it gets to a point where it "can't find the wireless network". The adapter is green and blinking normally, but the TiVo has no IP address (because it expects to get one) and the network strength is 0. If I disconnect/reconnect the adapter and reboot the TiVo, it will find the network and everything will be hunky dory. The IP address will be filled in, the signal strength will be 97 to 100% as usual. But only for a short while. I think it lasted 2 days this last time.

[HunkDuJour]

This problem is happening with me too!

Router: Linksys WRT54G
Adapter: Belkin F5D6050
TiVo: Series 2, v7.1

My experience has been exactly the same -- one day after 7.1 the wireless network just could not be found by the TiVo box. I futzed with the adapter a little, confirmed my network was still functioning, and then finally just restarted TiVo. The network appeared again, with excellent signal strength.

That was on the 15th, I just checked in on it again -- the last successful connection was on the 15th.

[piratemc74]

I didn't provide detailed config info, because, everything had worked fine, up until 7.1/7.1a, and, I saw other posters with same problem. Anyway,

I have a TIVO 40 hour model, series 2. Wireless USB Linksys, 802.11b, 2.4Ghz, "model", WUSB11 ver 2.6. Linksys Wirelys-G Broadband Router.

[piratemc74]

I have "80-hour", series 2... , don't know if that really matters...

[dig4guano]

I started one of the earlier threads mentioned, but I have a Linksys WUSB 11 (purchased from TiVo) and a single drive upgraded Series 2 with 7.1a. No other issues with my wireless network.

[RoyK]

Also had the same problem on ALL 3 of my SD-H400 on the day of or within two days of the 7.1 upgrade. Restarting would fix it sometimes and then they would lose it again.

I finally resorted to configuring the network settings on all 3 to fixed IP and haven't had a problem since.

I reported this problem to TiVo (2nd level support).

NEVER had a similar problem before 7.1

USB200M/BEFW11S4.

Roy

[ApontePR]

Same problem here also:

Linksys Router BEFW11S4
Linksys Wireless USB Adapter WUSB11 ver2.8

Seems to be able to find my IP address but it cannot find a gateway. Anyone got any solutions?

I have a feeling this is going to be really bad as I won't be able to connect up to TiVo for updates anymore. I guess I haven't connected to Tivo since I got my update on February 7. I'm running software version 7.1.01-2-240 on a Series 2 80 hr DVR

[RoyK]

Yes - configure it with fixed IP, subnet, gateway, and DNS. If you don't know what they should be set to go to a pc on your network.

From the start menu choose run and type 'command'. A black DOS window will open.

Click in the window and type 'ipconfig /all' and hit enter. It will list all the network settings including subnet, gateway, and DNS. Write those down (except for the IP - that's the PC's IP).
Then go to the tivo Phone & network setup meny and note the tivo's IP address (assuming its working at the time). Edit the network settings using Static IP and enter the IP,subnet, gateway, and DNS addresses that you wrote down.

Roy

[ApontePR]

Roy, I think I've decided to stick to your method. Only the future will tell if nothing else goes wrong. Thanks!

[martinp13]

RoyK: thanks for the idea and walkthrough... you'll help a lot of people. :) Me too!

[dig4guano]

Mine has been manually configured with a fixed IP all along but still drops off the network until restarted...

[martinp13]

I configured mine fixed last night... and as of right now it's already fallen off the network. :(

So much for that! Who had that crazy idea? :) :)

[martinp13]

Hey TiVoBill... any ideas? Looks like it doesn't matter which TiVo or adapter, but it looks like all of the routers are LinkSys B or G. Is there anything else we can turn on to help gather data?

[bmcent1]

Adding a "me too" post.

I have a Tivo 80 hr Sony unit. It was perfect on the network until 7.1/7.1a. I use the green checked Belkin F5D5050 USB to 100 Mbps ethernet adapter. That plugs in to a Linksys Game adapter via a crossover cable. The game adapter functions as a wireless ethernet bridge. WiFi is provided to the premises via a Belkin wirelese router/AP configured as an AP.

It might sound complicated, but it worked great until I requested and received the 7.1 software from Tivo. Don't get me wrong, I love the speediness program guide now (that's why I requested the update).

My Tivo drops off the network after about 24 hours (it may actually be less, but I check about once a day.) A reboot fixes it, but 24 hours later, the Tivo off the network again. Daily reboots aren't a long term fix. My Tivo is on a UPS and never needed reboots before.

For me, the easiest way to test whether the Tivo is on the network or not is to access Music and Photos. If "New Music from BestBuy" is in the list, networking is okay. If not, the Tivo does not see the network. When Tivo is not on the network, it doesn't get guide data updates.

I've tried both static IP address and network settings and also supplying the information from a DHCP server on my network. The result is the same in both cases, Tivo drops off the network within 24 hours of a reboot.

Tivo run's Linux, maybe they need to update the USB kernel module or something else related to the USB network module. I doubt Tivo is actually dropping it's IP configuration, probably just dropping support for USB after a period of time.

Is there any way I can help troubleshoot this or any other source of information I should check out?

Thanks!!
Brian

[rbonine]

The same thing started happening with me last night on ONE of my two machines. Both are 240's with 7.1a-02-2-240. Both have wireless adapters with fixed IP addresses (no DHCP). The working machine has a D-link DWL-122; the flaky one has a DWL-G120 that I bought last Saturday. I've rebooted 4 or 5 times tonight but the wireless network just won't stay up.

[bmcent1]

I appologize if this is bad etiquette here (just tell me the right way to do it next time if I'm out of line...)

This looks like a bug or a trend that is affecting a lot of people. There are at least three threads that discuss network problems after the 7.x software upgrade.

Here are the three threads (which I will also post in the other threads) in hopes of letting everyone with the same problem know, so hopefully we can find a common solution.

Wireless Adapter Disappears after 7.1
http://www.tivocommunity.com/tivo-vb/showthread.php?t=225864

Major Connection Problems with 7.1
http://www.tivocommunity.com/tivo-vb/showthread.php?t=225878

Wireless network has disappeared - help?
http://www.tivocommunity.com/tivo-vb/showthread.php?t=225732

[mpapais]

This qualifies as a me too. :( I also got the 7.1a SW over the weekend. Tried to use TTG last night and it hung in the middle of an XFER. Tivo Desktop professes to not see the Tivo it was just transfering from. Tivo config says that wireless is hot and running but I did not confirm. I will do so ASAP and will ping over wireless.

TIVO S2 40MB, DLink 614+ Wireless Router, Cisco Wireless card on Windows XP

[martinp13]

Mine's still fallling off.... any update, TiVo guys?

[bmcent1]

I use the Belkin F5D5050 USB to 100 Mbps Ethernet adapter. That connects to a Linksys WiFi game adapter via a crossover cable. This worked fine before the 7.1 software was installed.

I have found that I can consistently reproduce the "dropping off the network" problem with my Tivo and the Belkin F5D5050 adapter.

Basically, when Tivo boots up, networking works fine. However, if at any time, I power down the game adapter (which functions as a cheap wifi ethernet bridge) the Tivo drops off the network. That much is no supprise...

What is supprising, and incorrect behavior, is that when the game adapter is powered back up, Tivo does not get back online. Ethernet devices should be able to tolerate the link failing and should reestablish the link when it is available.

This definately looks like a Tivo driver (possibly Linux kernel) problem. For me it is related to the Belkin F5D5050. However, it appears others are having this problem and customer support has blamed their router. That is silly. If networking was okay before software changes, the malfunction shouldn't be blamed on a router or other network device.

The problem may be generalized that when a power cycle or other interruption occurs to the network, when that outage lasts several minutes, USB devices connected to the Tivo are unable to reestablish a link.

Tivo gurus, are you listening?

[bmcent1]

Tivo will also drop off the network when the Ethernet cable plugged into the Belkin FD5050 USB Ethernet adapter is disconnected for 3 seconds and reconnected.

That is really unusual. The green link light on the Belkin USB adapter comes back on, but Tivo can no longer play Music from BestBuy, it is off the network at that point. It takes a reboot of the Tivo to get it back on the network.

[rbonine]

I finally broke down and called support tonight. They told me that it must be a problem with my network, because I can connect to get the updates. They also said that a 60% signal was marginal and was probably my problem (!).

I patiently explained that everything had been working fine for months until the day that I got 7.1a, and that the reason that I could connect to get the updates is that I had to reboot every time this happened to get the network to show up again. But the problem wasn't on the Tech Support script, so it was obviously something that I was doing wrong. Grrrr. :mad:

By the way, I only have the problem when I try to do a TivoToGo transfer. If I don't do any transfers, everything is fine for days at a time, but a 1 hour transfer is guaranteed to make the wireless card disappear. Sometimes it shows up again after a few hours; more likely it will be lost until the machine is rebooted.

Interestingly, this only happens on one of my units; the other is fine.

[lachacg]

Add me to the list. My old Series 2 (60hr version) with a USB 10/100 wired ethernet has worked flawlessly for the past 3 years. Today, I tried to view some pictures and found out that the network adaptor was not found. It just yesterday received the 7.1a-02-2-140 version. A reboot seems to have fixed it for now. It isn't just a wireless issue.

[martinp13]

I received 7.1a-02-2-xxx a couple of days ago and my problem has gone away. The adapter has stayed connected since the installation reboot.

[dig4guano]

Is this a new update? I think it's what I now have and (fingers crossed) I haven't had to reboot for a couple of days....

Please post your software version in follow up messages.

[ OK, I didn't have it - message says I have received a service update today. Now at 7.1a-02-2-240 and still on the network...]

[rbonine]

7.1a-02-2-240 is when the problem started for me.

[martinp13]

I spoke too soon... I checked on it last night and it had fallen off again. :(

[martinp13]

<bump> to keep this thread active... still hoping TiVo will let us know if they've figured anything out, or if we can give them any more information.

[piratemc74]

This is very disappointing that Tivo hasn't figured this out. Interestingly, a friend of mine has Tivo, the new release, and wireless, and has had zero dropouts... what's the deal tivo?

[dig4guano]

Well, I'm at day 4 without a restart since getting the 7.1a-02-2-240 software...was basically every day before but maybe it's just luck...

[martinp13]

It's got to be something else on the network that is hosing us. I have friends that have had no problems at all. I have a LinkSys router, and hooked to that is a wired computer, a wired TiVo, and a wireless TiVo. Could the wired TiVo be interfering? I did notice that the wireless TiVo's signal strength after a while was 70%, and pre-7.1a I never had less than 95%. Is something degrading the signal until it goes down to nothing?

[bmcent1]

dig4guano -

I have the 7.1a-02-2-240 software and still have the problem. For me, it is instantly reproducable if I disconnect and reconnect the Ethernet cable from my Belkin F5D5050 USB Ethernet adapter that is plugged into the back of my Tivo. After that, my Tivo is off the network, until I take action to get it back on.

Can you reproduce the problem by disconnecting and reconnecting your Ethernet cable? How is your Tivo connected to your network? (What device is immediately connected to the Tivo that provides the interface to the network?)

All - I have personally found that I can get the Tivo back on the network 2 ways. The old way was just rebooting the Tivo... time consuming and also an interruption if currently recording.

The new way I have found to get Tivo back on the network, and I use DHCP (though I also had the problem with static IP configuration).. is faster and doesn't require a reboot:

Tivo Central ->
Messages & Setup ->
Settings ->
Phone & Network ->
Edit phone or network settings ->
TCP/IP Settings ->
Obtain IP address automatically ->
I don't have a DHCP Client ID ->
Confirm Settings screen

At the Confirm Settins screen, Tivo tries to validate the network settings. For me, this is enough to get the Tivo back on the network. I don't have to actually accept these settings.


Just an oddity, I also get a message on the Confirm Settings screen, after Tivo tries to validate my settings, it says:
"Gateway: No Route From Local. Shouldn't Happen."

This is a silly test. My Tivo works fine when it is on the network. In my setup, I happen to have my Tivo on my DMZ portion of my network. My firewall does not answer pings to the DMZ gateway interface. Whether it should or not is debatable, but Tivo's test should be more robust.


I did a TCPDump packet capture on my DMZ during Tivo's DHCP network initialization and it looks a little odd to me, by I'm a little rusty on TCP dump... perhaps this could help a Tivo guru:

20:47:11.977147 00:05:1b:00:3b:00 > Broadcast, ethertype IPv4 (0x0800), length 342: IP 192.168.2.149.bootpc > 255.255.255.255.bootps: BOOTP/DHCP, Request [|bootp]
20:47:11.978238 00:40:d0:0f:87:0b > 00:05:1b:00:3b:00, ethertype IPv4 (0x0800), length 342: IP 192.168.2.1.bootps > 192.168.2.149.bootpc: BOOTP/DHCP, Reply, length:
300
20:47:11.994389 00:05:1b:00:3b:00 > Broadcast, ethertype ARP (0x0806), length 60: arp who-has 192.168.2.149 tell 0.0.0.0
20:47:12.997684 00:05:1b:00:3b:00 > Broadcast, ethertype ARP (0x0806), length 60: arp who-has 192.168.2.149 tell 0.0.0.0
20:47:13.997909 00:05:1b:00:3b:00 > Broadcast, ethertype ARP (0x0806), length 60: arp who-has 192.168.2.149 tell 0.0.0.0
20:47:14.998091 00:05:1b:00:3b:00 > Broadcast, ethertype ARP (0x0806), length 60: arp who-has 192.168.2.149 tell 0.0.0.0
20:47:15.998447 00:05:1b:00:3b:00 > Broadcast, ethertype ARP (0x0806), length 60: arp who-has 192.168.2.1 tell 192.168.2.149
20:47:15.998478 00:40:d0:0f:87:0b > 00:05:1b:00:3b:00, ethertype ARP (0x0806), length 42: arp reply 192.168.2.1 is-at 00:40:d0:0f:87:0b
20:47:15.999601 00:05:1b:00:3b:00 > Broadcast, ethertype ARP (0x0806), length 60: arp who-has 192.168.2.149 tell 192.168.2.149
20:47:16.007870 00:05:1b:00:3b:00 > 00:40:d0:0f:87:0b, ethertype IPv4 (0x0800), length 60: IP 192.168.2.149 > 192.168.2.1: icmp 24: echo request seq 0


I still think this is a USB ethernet driver problem. If I had to guess, I suspect they went with a newer Linux kernel or a different version of the USB network driver when they rolled out the 7.1 software and that broke some USB adapters that worked previously. If that's it, it could be fixed in a future software version.

[dig4guano]

My adapter is USB/wireless. I don't see how this can be anything other than a TiVo software/driver issue. I think when I disconnected the USB cable I had to restart to redetect the adapter but I'll do some more tests. I'll also try switching to DHCP, but at the moment still connected....


Summary:
No issues with wireless or TiVo connection prior to 7.1 software.
No issues with any other wireless hardware on same net (laptop, pda, etc.)
Linksys WRT54G router.
Linksys WUSB11 USB wireless adapter (purchased from TiVo to ensure compatibility).
Signal strength on Tivo at 70-80% or zero when restart required. No in between.
All TiVo network functions incl. file transfer work fine when connected.
Manual TCP/IP configuration of TiVo; WEP encryption and MAC restriction on net.
TiVo desktop v2 on Windows XP sp2 (hard to see the relevance but...)

[||Cypher||]

dig4guano -

I have the 7.1a-02-2-240 software and still have the problem. For me, it is instantly reproducable if I disconnect and reconnect the Ethernet cable from my Belkin F5D5050 USB Ethernet adapter that is plugged into the back of my Tivo. After that, my Tivo is off the network, until I take action to get it back on.


I still think this is a USB ethernet driver problem. If I had to guess, I suspect they went with a newer Linux kernel or a different version of the USB network driver when they rolled out the 7.1 software and that broke some USB adapters that worked previously. If that's it, it could be fixed in a future software version.

Not sure if this is the problem bmcent1 but if take a look at this link.

http://customersupport.tivo.com/knowbase/root/public/tv2184.htm?

Your USB adapter is not in this list.

[ckcforeman]

I have the same transfer problem. Music and Photos are fine. If I start a transfer, after only a few minutes and the transfer will be interupted and the Tivo unit is no longer pingable from my PC.

I have a Linksys USB wireless adapter and a Linksys Access Point/Router that have worked flawlessly for 2 years (before 7.1).

[Lloyd Jones]

I have never been able to get a network connection through my SBC Dsl interface, was hoping 7-2-2-540 software would solve the problem but did not.
Music and photos work fine, have not actually tired tivo to go but appears to work, transfer shows between tivos all the time

No problem with computer accessing internet through router and dsl I/f


hardwired system
linksys BEFSR41
Linksys USB200M adapters
Router IP 192.168.1.1
TIVO IP 192.168.1.100
PC IP 192.168.1.101

tivo software 7.1a-2-2-540

[myosh_tino]

Just wanting to add my voice to the pot.

Here's my configuration:

Series2 TiVo (Lifetime Service, upgraded hard drive)
Linksys WUSB11 ver 2.6 (Wireless USB Adapter)
Linksys WRT54GS (802.11g Wireless Broadband Router)

When I stumbled on to this thread (I was actually looking for more info on the channel changing problems with cable boxes and the 7.1a update) I went to check on my TiVo settings and found out that it hasn't done an update since March 1st because it couldn't find my network. After fidling around with some settings to no avail, I simply disconnected and reconnected the USB cable going to my wireless adapter and bingo, my TiVo found my wireless network and I'm currently in the process of connected to the TiVo service.

FWIW, I have not installed any of the TiVo desktop software nor have I used the home media options or TiVo To Go.

[bmcent1]

Not sure if this is the problem bmcent1 but if take a look at this link.

http://customersupport.tivo.com/knowbase/root/public/tv2184.htm?

Your USB adapter is not in this list.

My USB adapter (wired, not wireless) is on the list:
http://customersupport.tivo.com/knowbase/root/public/tv2183.htm?

It has a green check mark. And it worked fine before 7.1.

[||Cypher||]

My USB adapter (wired, not wireless) is on the list:
http://customersupport.tivo.com/knowbase/root/public/tv2183.htm?

It has a green check mark. And it worked fine before 7.1.



Ah, I wasn't paying attention. My mistake

[kwiebe]

My TiVo's were staying on my network just fine until 7.1. Now they disappear periodically for no apparent reason.

Config:

1 - 40 hr Series 2
1 - 80 hr Series 2

Both TiVos use Netgear MA111 802.11b USB adapters associating to Cisco 340 AP.

I agree this is probably an issue between TiVo and the USB adapter. Looking at the AP logs, the TiVos just appear to go to sleep - the AP stops receiving their 802.11b beacons.

It would be nice if TiVo could make a statement about this, it's obviously a problem introduced by the upgrade. It would be even nicer if they provided a fix (and informed tech support to cease blaming the users). :mad:

[dig4guano]

Dropped off again today after almost 6 days...

Disconnecting the USB cable from the Linksys adapter, then reconnecting it gets back on the network at 80% again. Presumably the TiVo detects the "new" adapter.

[sghogan]

Add me to he list of droped wireless adapters after 7.1.
I have had 2 lost connections in 2 weeks. Up to now I have never had a lost connection problem in over 2 years.
Tivo Version 7.1a-02-2-240
Router is a WRT54G
Adapter is Linksys USB
I currently have a monitor running that will tell me the exact time that it goes down. (If it drops again)

[mnat]

Same problem here

tivo series 2 w/ tivo software ver. 7.1
linksys wusb11 ver. 2.8
linksys WRT54G

lasts at most 24hrs, then I have to unplug adapter or reboot tivo.

[martinp13]

My signal strength is lower than normal too... before 7.1a-X, I had 95-97% pretty consistently. Now it's 70s-80s, while it's on the network. :)

[Flenser]

Just a "me too" -- I have a 80-hour series 2 that's almost two years old that I upgraded with a 160 GB weaknees second drive. I've had a WUSB11 on it since day 2 and haven't had a problem until a week or so ago.

I noticed a day or two ago that my program information wasn't going that far into the future, and I then found that it hadn't had a successful connection to the net in the past week.

Investigating further, I saw that it didn't have an IP address. Since the Tivo had never had any trouble, I rebooted my access points. I use an Airport Extreme base station, with an Airport Express right next to the Tivo, in "range extension" mode. That didn't work.

I then unplugged the USB cable and re-plugged it after doing what all old-time geeks do: blowing on the connector. Now the Tivo wouldn't see the WUSB11.

I ended up rebooting the Tivo, interrupting a recording, and then everything was happy. For two days -- I just checked and it doesn't have an IP address again.

I had 7.1 for a while (got on the priority list early) and transferred shows to the PC for a number of weeks before this problem, so this issue is pretty recent.

To sum up, I'm running 7.1a-02-2-240, have been fine for almost two years, and am now having problems. I'm using an Apple Airport, unlike many others, so there's another data point for it not being the fault of the access point or router.

[sjstuckey]

Problem arose with the upgrade to 7.X for me as well. Thought it was a Belkin router problem, and tried to solve by firmware update but looks like it is a Tivo problem. I only lose signal when I am trying to download via TivoToGo. Transfer starts out very slow (e.g., 24 hours for a 1 hour program), slows down gradually and then completely loses the signal. If I unplug the router and re-plug it recognizes the router instantly and I have a connection with Tivo again but can't get the program transfer to work.

[mrjam2jab]

I plugged a Netgear wireless into the back of my 540 and a Linksys wireless into my 240....no problems with setup....everything seems to work fine....only question is the Linksys shows "No Signall" but i can still access the other machine... ?

[akodoreign]

i had a reverse problem after 7.1a my desktop (which was on a linksys G wireless adapter) stopped working. it would lose and find the network over and over again. I unplugged my tivo from its linksys b wireless adapter and my desktop worked fine. ended up moving my desktop so i could hard wire it to my router.

[quepol]

adding a "me, too" -- so we can let tivo know that this does seem to be a software issue.

my setup:

netgear mr814 router
d-link dw-122 USB wireless
Series 2 / 240
software version 7.1a

i upgraded my router's firmware. i've tried manually setting the IP/Subnet/Gateway/DNS on the tivo. nothing works. adapter is recognized and within 5 minutes loses connection. tivo says there's no network adapter.

[foonon]

Here's my configuration:

Series2 TiVo (Lifetime Service, upgraded hard drive)
Linksys WUSB11 ver 2.6 (Wireless USB Adapter)
Linksys WRT54GS (802.11g Wireless Broadband Router)

Ever since the 7.X upgrade (both of them!) my TiVo will lose all network connectivity (three times in the last month), but the adapter is still listed in the network settings window. Unplugging the WUSB11 and plugging it back in makes the TiVo completely forget about it.

My only recourse is to restart the unit.

[kwiebe]

i upgraded my router's firmware. i've tried manually setting the IP/Subnet/Gateway/DNS on the tivo. nothing works. adapter is recognized and within 5 minutes loses connection. tivo says there's no network adapter.

I think a key symptom with this problem is the fact that

*TiVo says there's no network adapter*

This problem has nothing to do with whatever router anyone may be using. If TiVo tech support is telling folks (or folks are deciding on their own) to twiddle with devices upstream from the TiVo network adapter, that's a disservice and a waste of time (and could even introduce new problems).

Network connectivity between/among hosts on a network (e.g., TiVo, the router, a PC, a hub or switch) is a separate issue from the connectivity between one of those hosts and its network adapter. This goes for wired as well as wireless connectivity.

This is a communication software problem which has arisen between TiVo and its network adapter -- more commonly known as a device driver.

[beto78521]

Just a thought, has anybody thought of seeking legal remedy from Tivo? It seems to me this is product liability and breach of contract in the following ways:

1) Product liability, if the 7.1 update is rendering our network cards useless.

2) Breach of contract: The monthly fee provides us with programming services from Tivo and related downloads and updates. The 7.1 update provided by Tivo is keeping program listings, which we're paying for, from downloading. Therefore, they are not providing meeting their end of the contract.

Am I wrong on these two points? Does anyone know a good product liability attorney? The pressure brought forth by possible litigation should inspire Tivo to solve this problem.

[pacos44]

Ocassionally I try to get my Music & Photos setup to work. Today I noticed that with 7.1a my series 2 had lost track of the Network adapter. so score one for belkin fsd6050. Pluging out and in the USB didn't seem to work, but restarting the Tivo caused it to get connected again. Never had any problems with connecting to get Tivo data before.

However my Tivo has never been able to access items shared on my Tivo Server... nor can the Tivo Server see any DVRs.

Suggestions welcome: systems info:
router: netgear mr814v2

tivo server winxp home. address dedicated to 192.168.0.3.
adapter Microsoft mn-510

Tivo box. series 2. Belkin 11b fsd6050. gets assigned 192.168.0.2

thanks,
Frank

[piratemc74]

Are you running any kind of firewall? Look at your logs to see if the TIVO is getting rejected somehow from connecting. There are some threads somewhere that describe how to open specific ports the TIVO needs to connect through.

[bmcent1]

Just a thought, has anybody thought of seeking legal remedy from Tivo? It seems to me this is product liability and breach of contract in the following ways:

1) Product liability, if the 7.1 update is rendering our network cards useless.

2) Breach of contract: The monthly fee provides us with programming services from

[...snipped...]

The pressure brought forth by possible litigation should inspire Tivo to solve this problem.


It's a real shame if it has to come to that. But beto78521, maybe you are right. While I loved my Tivo, it has been frustrating "working" with Tivo the company on this issue. I placed a service call 1-2 weeks back, I even spoke to a manager from the level 2 engineering group. I spent about 2 hours on the phone with them, then he said it was a software issue and he'd sent it to the software group... AND THEY WOULD CALL ME BACK. There has been no return call from Tivo.

What really bothers me about this is that I was more than willing to do anything possible on my end to help troubleshoot, and I made that abundantly clear to each person I spoke to during the tech support call. Being a UNIX and network admin, I figured I could be of some assistence to them if they needed more information or needed a pair of hands on the Tivo unit.

I'm beginning to worry about Tivo the company. Their user interface is top notch but can be replicated. Their guide information is very good but someone else can provide it. The Tivo unit itself is under powered by today's standards and can easily be replaced by DIY-ers or mass produced by a competitor. Tivo's lifeblood now consists of two things: 1) Great customer support which leads to word of mouth advertising and more customers, 2) Continuing enhancement of the Tivo experience though better functionality, ease-of-use improvements, and more options.

I think Tivo is now slipping in both of those areas critical to their survival. On customer support, they've blown it so far on this issue, passing the buck to every other piece of network gear besides the Tivo itself and the software upgrade which obviously lead to this problem.

On 2, Tivo To Go, in my opinion, does not go far enough. I prefer Linux and have no option at this point for watching TTG shows on my Linux laptop. Tivo needs to give customers easy access to recorded content, especially anything that was already broadcast in the first place. If they want to lock up PPV with DRM, I have a little more sympathy, but not much.

Sorry to get OT on the second point. The first point is relevant to the thread... Tivo (the company): If you are listening, please follow-up with your customers experiencing this problem and make things right. Apparently from this tread, there are many willing and able people just waiting to lend a hand if you'd let them.

[Aro]

Here's my configuration:

Series2 TiVo (Lifetime Service, upgraded hard drive)
Linksys WUSB11 ver 2.6 (Wireless USB Adapter)
Linksys WRT54GS (802.11g Wireless Broadband Router)

Ever since the 7.X upgrade (both of them!) my TiVo will lose all network connectivity (three times in the last month), but the adapter is still listed in the network settings window. Unplugging the WUSB11 and plugging it back in makes the TiVo completely forget about it.

My only recourse is to restart the unit.

I too have the same problem with wireless connectivity of my tivo to my router. I have series 2 SA 40-hr with Linksys WUSB11 v2.8. Worked without any dropouts for 9 months and then I got 7.1a02-2-240 on Feb 27th. Since then, tivo drops connection every 2 days. I have to reboot to get the connection back. Tried DHCP and static IP with no success. When I disconnect and reconnect the adapter, tivo loses any MAC info it had and can see the adapter only after a reboot.

Called tivo tech support and got the adapter is probably faulty, try another one again and again. Even though the same adapter worked all this time with 4.x (previous tivo release). Was also told by the CSR that this is the first time he had heard this complaint. When I said I had seen many posts regarding this on tivo.com forums, he said he does not access/see the forums, just does the support over telephone. He also told me that the upgrade uses the same certified Linksys drivers as the previous one, so was again suggested to try a different adapter. I had the CSR open a case for this issue (# 2818356, in case any helpful tivo people are reading this).

Is there a way to do an automatic reboot evey night just to tide by, till this gets fixed ?

[diehard2]

Me too,

My adapter is on the approved list and everything worked just fine before 7.1. Now I have to unplug the adapter USB cable, wait ten seconds and plug it back in. It is a bit irritating. I stayed on hold with tech support for an hour before I gave up.

~Steve

[martinp13]

I don't think there's any way to auto-force a midnight reboot.

[ddelper]

I was having the same problems as well. Wireless went flakey after the 7.1 upgrade and last week got to the point were no reboot and reentering of wireless/tcpip settings in Tivo would help. These methods had previously worked, but no more.

Keep in mind ... nothing ... on my wireless router configuration has changed and my laptop has never had problems connecting wirelessly.

I even got desperate and replaced my Netgear G wireless router with a current Linksys G router. (the Netgear was one of the original G's, so I thought that may be at fault)

Tivo still had issues.

Out of pure despiration though, I attempted changing my WEP encryption from 64 bit to 128 bit ... VIOLA!

I have been operating a week with out the slightest hiccup. It makes absolutely no sence to me why that would effect the connection for Tivo, but its hard for me to argue with the results.

Hopefully this will help somebody else and Tivo to resolve this problem. :eek:

[martinp13]

Thanks for the tip. I'll give that a try.

[thebigmo]

Here is what I have:
Tivo Series2 SA 80hr
Linksys BEFW11S4 Wireless-B Broadband Router
Linksys WUSB11 ver 2.8 wireless network adapter

I received 7.1a on 2/10 then the other update to 7.1a-02-2-240 on 3/2

Through both these updates everything had been working fine. I could view pictures from my PC on the television and could transfer shows to the PC with TTG. As far as I know I was having no problems with my connection until a couple of nights ago I noticed my last successful connection to tivo was last Friday 3/11. I had been using DHCP all this time and have been switching back and forth between that and setting the static IP address, etc the last couple of nights trying to get my connection back to no avail. I've even tried setting the WEP like the post above suggested and even with restarting the TIVO I sometimes get high 70's to low 80's% signal strength(which I have gotten all along) but within less than a minute it goes to no signal.
I am not sure what else I can try but just wanted to add to the list of 'me too' in this thread. I have the phone line hooked up right now just so I can get a successful connection. I'll keep an eye on this thread in case anyone comes up with any other suggestions.
Thanks.

[thebigmo]

Upon further review I see I had not transferred anything using TTG since the second update on 3/2 so it's possible that the problems are coming from that update.

[wvalencia]

I will chime in with another ME TOO!

Things were fine until the "upgrade" to 7.1 which has now caused the loss of network - over and over and over again. I have rebooted the Tivo unit as suggested in another post but nothing that has been suggested seems to help this issue.

I have also seen a loss of quality when switching stations since 7.1 - it stutters after a station change.

My info is below:

Series2 TiVo (Lifetime Service bought from Tivo)
Linksys WUSB11 ver 2.6 (Wireless USB Adapter)
Linksys WRT54GS (802.11g Wireless Broadband Router)

Thanks,
Bill

[dig4guano]

Out of pure despiration though, I attempted changing my WEP encryption from 64 bit to 128 bit ... VIOLA!

I have been operating a week with out the slightest hiccup. It makes absolutely no sence to me why that would effect the connection for Tivo, but its hard for me to argue with the results.

Hopefully this will help somebody else and Tivo to resolve this problem. :eek:

OK, I was on 64, switched to 128....stay tuned

[foonon]

I've had 128 bit WEP all along. Wireless network disappears anyway.

Sorry to be negative.

[dig4guano]

I've had 128 bit WEP all along. Wireless network disappears anyway.
Yeah, hard to see how it can be anything other than a driver issue, but I'll try anything. Have got as far as six days without it dropping before anyway.

Update: Switched to 128. Dropped off a day later.

[cab2u]

Same problem here. This needs to be fixed. Can we confirm that Tivo is aware of this problem?

[martinp13]

We had a TiVo guy participating early in the thread. I can't imagine he thought it was fixed.

I've had 128 bit WEP all along. Wireless network disappears anyway.

Sorry to be negative.We need all the facts we can get. If that included pooh-poohing someone else's idea, so be it. :( Thanks for the info... I didn't get around to changing mine to 128-bit this weekend, and now I won't bother.

[ewilts]

Me too... Series 2, Linksys USB wireless adapter plus a Belkin wireless access point connecting to a Linksys BEFSR81 router (which is the Linksys gateway).

Signal strength is consistently 70-80%. The TiVo will suddenly drop off the network with a gateway not found message even though the signal strength is still in 70-80% range. Test connections will fail. No DHCP - it's all permanently assigned.

I've done one of two things, both of which will bring it back to life:
- unplug the wireless USB adapter, wait a few seconds, plug it back in again
- go through the Network Setup pages without changing anything.
After either one of these, a test connection works instantly.

By going through the network setup pages without changing again, I'm concluding that the TiVo software has gotten confused and it's somehow resetting something after going through these steps. If power-cycling the USB adapter was the only thing that could bring it back to life, I could agree that perhaps the adapter was bad, but by not touching it at all and only going through a software configuration on the TiVo to bring it back to life, I can't be convinced that the adapter is bad.

The next time it happens, I'll try to ping the TiVo from my internal hosts and see if it's still reachable even if the TiVo can't reach the same gateway. Can other people try this too?

[marcusslade]

Hi there, I am a complete newbie, I only got the Tivo up and working last weeked. I am running on a wireless network as I have no land phone line (we are a cell phone only household). All was fine at the weekend, I could connect to Tivo and requested the new software upgrade. This arrived on Monday and that was the last time the Tivo connected to the outside world.

I have a Humax T800 Series 2, 80 Hour
Software version is now 7.1a02-2-590
Netgear MA111NA wireless adapter (the only one I could find that didn't need 7.1 to work)
Netgear MR814v2 Router.

Does anyone have any ideas???

I have unplugged and reconnected both my cable modem & the router and unplugged and reconnected the adapter as well as rebooting the Tivo.

Please help!!!!!

Marcus

[jasperk99]

I too will chime in; first here is my config

Linksys Router wrt54g ver 2
Linksys Wireless adapter WUSB11 ver 3

After getting a blank response from TIVO customer service I was told to contact Linksys; of course I received the same response from Linksys which was talk to TIVO customer service.

I tried playing with certain setting until I totally lost my connection. I then tried changing the wireless settings on my linksys router to see if that might work; I changed the wireless channel from 6-2.437 to 1-2.412 Ghz and this seems to have brought back my network connection;

whether or not that sticks I will let you guys know!!

[mackiedoo2]

I too am a recent 7.1 TiVO software upgrade receiver.

Before this upgrade I had 0 problems with networking on my TiVO...I mean 0.

Initially, there did not seem to be any networking problems after the upgrade was received.

Now I'm having problems connecting (as of about 9pm on Mar. 24th). There's no issue with wireless adapter recognition. And sginal strength is in the high 70%-80% range. It's just that when I try to test my wireless connection, the TiVO says that it fails to negotiate.

I actually have 2 TiVO's and the 2nd one has developed the same problem but let's just stick with the newer of the 2.

It's a Series 2 TCD540140 box. The software version number is 7.1a-02-2-540. My wireless router is a LinkSys WRT54G model. My LinkSys adapter is WUSB111 V2.6.

I've tried changing my WEP encryption from 128 bit to none and I've had 0 luck. I know that I can basically go back to normal phone connections but that's kind of a drag and it would render the TiVOToGo feature useless. I'm pretty annoyed at this because TiVO should recognize by now that there is a genuine problem. At least they should acknowledge that there's a driver issue.

I'm going to try some of the things that people have mentioned on this forum to date e.g. creating a static IP address etc, etc. but I doubt that this will work for long.

I know that with the new 7.1 software some new network adapters were added to the compatability list and I wonder if this change has anything to do with the recent problems that people are now experiencing.

[mackiedoo2]

Another update...A few minutes ago (after a power cycle of the TiVO) I stopped getting "failure to negotiate errors when I tested my network connection. However, it started to fail during the configuration process. I have no idea what that means.

Even stranger, when I tried to download the latest updates of stuff from TiVO that started working!!! Huh???

So the testing of the network connection doesn't work but the download does??? That makes zero sense to me.

I tried getting through to TiVO support earlier but I had to give up because my phone needed charging but I'll be trying again later.

This is so #$%ing frustrating.

[marcusslade]

I have been thinking. Could my problem be a conflict between the 7.1 software and the MA111 adapter? Is anyone else using an MA111 with 7.1? I know it's not on the approved Tivo list, so I was thinking of trying to return the MA111 and get one of the Tivo approved adapters that "should" work with 7.1.

Am I barking up the wrong tree with this, or should I try as it's better than nothing???

Marcus

[BunkerBob]

I have been thinking. Could my problem be a conflict between the 7.1 software and the MA111 adapter? Is anyone else using an MA111 with 7.1? I know it's not on the approved Tivo list, so I was thinking of trying to return the MA111 and get one of the Tivo approved adapters that "should" work with 7.1.

Am I barking up the wrong tree with this, or should I try as it's better than nothing???

Marcus

you are on the right track try a different adapter if in't not officially supported then now wonder if don't work after the SW the Driver information for that adapter was probably removed plus make sure it's a tivo tested and certified adaper and not one reported to work on the website. The the tivo website http://www.tivo.com/adapters and click on view all wireless adapters and use one with a green thumbs up.

[mackiedoo2]

FYI:

My failure to negotiate and failure to configure issues have now evaporated! I'm concluding that there could have been an issue at the source itself i.e. tivo.com.

Again, I'll reiterate: Failure to re-cognize my network adapter was never the issue.

Go figure!

[rdaines]

Just adding my voice to the cry, after the recent software update my Linksys WUSB11 v2.8 stopped being recpgnized by my TIVO. I never had a problem until the upgrade. I see no point in buying a new adapter until this issue is admitted to by TIVO and a solution is found. This is very disappointing after so much hype. If there are specific requirements for wireless equipment then TIVO should sell adapters that will work.

[smak]

I was thinking i have this problem too, but i have no signal anywhere for my linksys router. Not even on my laptop.

Rebooting everything does nothing. I'm thinking this is not a Tivo problem, but a router problem.

Am I right in saying, the tivo is not recognizing the router, or dropping off, not that it actually breaks the router for non-tivo things right?

-smak-

[rdaines]

I was thinking i have this problem too, but i have no signal anywhere for my linksys router. Not even on my laptop.

Rebooting everything does nothing. I'm thinking this is not a Tivo problem, but a router problem.

Am I right in saying, the tivo is not recognizing the router, or dropping off, not that it actually breaks the router for non-tivo things right?

-smak-

Reading these posts it seems that the Tivo reported problems take several forms, for me it's no adapter found. My setup is a Linksys WRT54G and a WUSB11 v2.8 adapter. I have several desktops and laptops all working wirelessly with Linksys G cards, no problems. I even have another Tivo onthe network but WIRED and it works fine.

No, the problem is Tivos new software and probably drivers. :mad:

[martinp13]

I played around with settings this weekend but nothing changed... still falls off within 12 hours or so, and a TiVo reboot will get the network back, until it falls off again.

[cheesesteak]

Was getting 0% signal strength after the update. Switching my SSID broadcast back on at least let me get my usual 97% signal strength back so I can get guide data updates. Music and Photos still can't find the network. I have the same Linksys router and adapter configuration as other people who've posted.

[kwiebe]

Thot I'd check this thread again to see if anyone's having better luck w/TTG network problems. I see nothing's changed...maybe by summer?

One thing I'll share which at least helped: I downloaded a program called Servers Alive (www.snapfiles.com has it) which you can set to regularly ping hosts on your network. There are many programs like this, and in fact Servers Alive may be overkill, for you (but I wanted it for additional reasons).

Anyway, I now ping my TiVos every ten minutes and they mostly stay on the network now. HOWEVER, if I actually try to use the TiVos' network functionality, like for DVR-DVR transfers and TTG transfers, I still frequently run into problems. The transfers stop, the adapters stop being recognized, the signal strength drops, etc. - you know the drill. But at least I can sometimes get the TiVos to limp through a transfer.

Boy, is this frustrating. There's a dent in my wall the shape of the TiVo remote now.

[Aro]

I had earlier posted in this thread about losing my network connection every otehr day after the 7.1a upgrade. Now it's been more than a week and my network connection has not dropped (hope I don't jinx it!). Here's what happened:

When it last dropped, I had removed the USB wire from the back of the Tivo, waited a minute or so, and replugged it and got the connection. I also moved the adapter around and moved the antenna on it as well (this is Linksys WUSB11) till I got the signal strength in the 85% region, and left it at that. After that, I haven't had a dropped connection so far. I do see the signal strength change within a 77% - 85% range when I go to the phone and network settings screen. Maybe the adapter is in a better location/direction now so the signal is consistenly strong, or maybe Tivo pushed a new driver onto my box (I had complained to them, but I still see version as 7.1a2-02-240), but so far so good.

Hope this helps.

[prithpole]

I have the same problem with my MA111. It stopped being recognized by one TIVO unit. But, I do have another TIVO unit with a MA111, and it works fine. I am also using it with an Airlink 108 router. No problems on downloading to the computer, etc. with the second unit, but the first one frustrates me.

[rbonine]

It's nice to see that someone shares my symptoms. I have two identical Series 2 boxes... one works flawlessly, one drops off the network whenever I try to do a TivoToGo transfer.

[martinp13]

I've never done a TTG transfer on my wireless TiVo, so it's not that. :(

[sghogan]

Well my Tivo dropped offline again last night. It stayed online from 4/2 until 4/13. I am running a network monitor that tells me when Tivo goes offline. In the 3 cases that I trapped, starting 3/18/2005 it has gone offline at almost the exact same time.
The drop time is 12:45AM
HAs anyone gotten Tivo to admit that this is a problem?

[martinp13]

I don't think TiVo has said anything yet. What are you using as a network monitor? The 12:45am thing looks suspicious.

[sghogan]

I am using a tool called Multiping

Multiping (http://www.nessoft.com/multiping/)

[martinp13]

Thanks, I'll look into that.

Well, mine just stayed up for a record 4 days. Usually it falls off overnight. I don't think I did anything out of the ordinary in those four days.

[piratemc74]

I'm the one who started this thread. My Tivo is now staying online with no problem. I don't remember the last time it dropped off. I have changed nothing in the configurations. Tivo must have pulled a "fast one", and pushed some kind of update. How's everyone else doing?

[ewilts]

Mine's been solid too after dropping off regularly before. I don't know if it was formally fixed or what the scoop is. I've asked but haven't received an answer yet.

.../Ed

[rdaines]

Put my adapter back on, Tivo recognized it and I had a signal strength of 80%. Ran a test and it worked. An update is due tonight, I'll be watching to see if we get drops.

[cheesesteak]

Mine had dropped of a couple of days ago but I was too frustrated/lazy to do anything. I reset TiVo this morning and the wireless adapter reappeared.

[Johnus]

Add me to this list as well. Strangely, only one tivo has this problem, even though they both use the same model linksys wireless adapter and connect to the same WRT54G router (in b mode). both use same encryption, password, everything, but only one of my series 2 has this problem.

Although, since the problem started, the one that WAS working as since suffered a complete hard drive failure. I got that tivo from AT&T broadband back in 2002, so its lived a long life! (so i just ordered the 80hr for $99 one...)

I never did figure out what the difference between the 2 was. maybe one was using a fixed ip and the other wasn't?

[rdaines]

Put my adapter back on, Tivo recognized it and I had a signal strength of 80%. Ran a test and it worked. An update is due tonight, I'll be watching to see if we get drops.

24 hours and still connected :up:

[rdaines]

24 hours and still connected :up:

Back on the phone line, adapter not recognized :(

[bst11112]

Hi!
FYI! I have fixed the problem with the Tivo To Go and Music & Photos.
:down: :mad: I have removed and returned my wireless network back to the store and also removed the Tivo desktop from my computer.
It is not worth the trouble or time that everyone seems to be going thru, including me. My tivo has been working great for 2 years now, why change now! Since I downloaded the Tivo Desktop and upgraded to the new tivo software 7.1 all hell broke loose. My computer started to acted up and slow as hell and nothing worked the same, to the point were noting would open up correctly and rec'd error messages. I even lost all my restore points so I could not restore my computer back to the better days. Everyone seems to think it's the upgrade to 7.1 that is causing the problem and I think not. I was having problems with the upgrade that was connected to my wireless network and the Tivo Desktop but now that it’s all gone it seems to be back to it’s old self.
I even saved the $130.00 that I spent on the wireless network and the $50.00 I would have spent on the Tivo ToGo DVD Software.
Thank God! I can’t live with out my Tivo!!

“Everything is back to normal” :up: :)

Tom

[LordKronos]

My wireless adapter disappeared again. This is the second time it's happened to me (last time was around late feb or early march). It's not even an IP or other connection problem like some people above had complained about. The TiVo flat out says there is no network adapter.

Just like the first time this happened, simply unpugging the replugging the USB cable fixed the problem.

TiVo Series 2 40 hour (240 model)
Microsoft MN-510
7.1a-02-2-240

[ajfishman]

Boy, aren't we all glad that Tivo didn't charge for this piece of garbage? My Tivo connection goes down every couple of days. I'll just keep resetting until Tivo decides to upload a patch. (If that ever happens) I guess you get what you pay for!

Aaron

[dig4guano]

I don't think an update has been pushed out unless I just haven't got it yet - mine still drops off every day or two, the only problem I have had with the new software and the exact symptoms in the first post of this thread (other problems seem to have been added to this discussion).

[LordKronos]

I just reported on Sunday (post #101) that I had lost my adapter for the second time. Well, it didn't even last 24, because I just checked and my last successful connection was still Sunday. So it seems now I'm doing as badly as the rest of you.

This is horrible. The most important thing tivo had going for it was that "it just works". No fuss. Thats no longer true. I'm done waiting for tivo (going on 3 months now). As soon as I get some extra cash, I'm ready to explore alternatives.

[sghogan]

Last night I received a service update to 7.1b-02-2-240 from 7.1a-02-2-240.
Does anyone know anthing about this update? It will be interesting to see if the adapter problem is fixed.

[bryan314]

No fix in 7.1b that I can see. My Tivo stayed connected for 2 days after getting 7.1b. When I checked it on the 3rd day the adapter was gone. :(

[billycwhatup]

I've lost my adapter every other day for 2 weeks. Literally 6 times in two weeks. Restarting it works, but what a pain in the ass. What's going on?

[Groo21]

I am seeing this problem now too.

Has anyone found a solution?

[dsmoot]

Where the heck is Tivo on this issue, this is crap that their "new" service would break Tivos that were working fine, and not do anything about it.

[Felipe]

I got an automatic upgrade last night to software version 7.1 B. I have been running
7.1 A for two months now with no problems. After the upgrade last night, Tivo cannot connect to my wireless router. The tivo recognizes my netgear usb 2.0 adapter and it's MAC address but I get no IP or signal. Anyone else have a problem with the 7.1 B upgrade? I did the usual unplugging and re-booting. Nothing.

[dig4guano]

I've had TIVO on my wireless network for a long time. After update to 7.1 and then 7.1a, it drops off the network, and I have to restart to get it to find the adapter again.

I've seen a couple other threads saying the same thing, but no reply from TIVO. What's up?

I'm quoting the original problem back here again to keep on track. 7.1 software causes TiVo to drop off the network after a period of hours or days. I got 7.1b this week and no change. All other hardware works on the wireless network and TiVo works perfectly when it is connected. TiVo worked wirelessly with no problems prior to the 7.1 software.

Has anyone solved this or seen the problem go away?

[foonon]

I'm quoting the original problem back here again to keep on track. 7.1 software causes TiVo to drop off the network after a period of hours or days. I got 7.1b this week and no change. All other hardware works on the wireless network and TiVo works perfectly when it is connected. TiVo worked wirelessly with no problems prior to the 7.1 software.

Has anyone solved this or seen the problem go away?
Yes (I hope I don't jinx myself!)

Three weeks ago, I change the SSID and channel on my wireless router (from the default values). Before this time, I had to reboot my Tivo at least once a week. Now, it's all good!

[piratemc74]

Nah... I've never had the default settings. I've received the "b" upgrade, and so far, not fallen off the network. It has been much more stable, of late, even before the upgrade.

[sghogan]

Well, I too though that Tivo might have fixed the problem. I went from 5/4 to 5/31 without a drop and I got one last night. I had also re setup my Tivo network connection and received 7.1b. I though that one of the 2 had fixed it.

[keenanknight]

7.1b Problems here. I've had my 2 humax's running on my network for almost a year with the adapters I have and all of a sudden 2 weeks ago I wasn't getting updates.

The phone and network setup is showing my network same but on signal it says none where it usually says 90%.

There is nothing there for IP address but I do have a MAC addr.

I know little about networking so I'm not sure if this is the same deal or not.

Any ideas on what to do. I run out of system info tomorrow and my nearest phone line is 50 feet away. At least I have one though I suppose :o

It usually isn't a problem but last time about 2 months ago when everyone was having problems with Tivo network compatability I was to. Got through that one but on this one I have no idea.

Thanks, Keenan


Nevermind: I just went and checked the network it was connecting to and my WEP key and all that stuff was gone. I had to pick my network and reenter my WEP Key. Isn't that insane.

I can't imagine your normal everyday person dealing with these kinds of problems from Tivo. Imagine the number of people with these problems that don't know about this site. I'm at 9% processing so all is good!! Thanks for your time!!!!! :up:

[rman862582]

Like many others I have gone through an episode of TiVo not finding my wireless trying to get through to TiVo support, trying then to get an answer from a TiVo technician, going to my router's manufacturer, and being referred back to TiVo.
In other words, I got the royal run around and no help from anyone.
So, let's look at this thing for real:
First, TiVo DOES NOT PROVIDE SUPPORT TO ITS USERS. If you need help, you need not go to TiVo. No e-mail support there, if you call, you will be on your phone for inordinate lengths of time, if you perserver, you will be told the problem is with you, the adapter, or the router...you will never receive help.
Second, if you go to the manufacturer of your wireless or wired network, you will be told the problem is with TiVo.
Why is this so? Well, folks, there are no standards in the wireless field. The Dallas Morning news reported last Sunday that the industry is working on ver 80211 n, that is seven versions from current technology, and they cannot agree on standards. So, the problems we are having now, we will have in the future, if using wireless technology.
Given these facts, if you are going to use wireless, go to microsoft's technet, they wouldn't let me post the url here, and start familiarizing yourself with technical terms and data - you are on your way to becoming a wireless network technician and administrator. Then get yourself a notebook and start recording all the security, downloading, data transferring, updating, installing, etc. problems you are having because two years from now you will have the same problem again and you wont remember how you fixed it.
Remember: YOU WILL GET NO HELP FROM TIVO, and if you get another manufacturer involved, that wont help either, they will each point fingers casting fault and blame.

[sghogan]

Just to keep this thread up to date, I have had 4 drops over the past 3 weeks after going a month with no drop.

[sghogan]

There seems to be no activity on this topic. Has everyone's problem gone away or has everyone just given up? I still have the problem on a very irregular basis.

[ewilts]

The only issues I've had recently have been due to problems at the WAP end - not the TiVo end. So, if my WAP goes away (we've had some nasty power outages that outlasted the UPS), then the TiVo may not reconnect cleanly. In general, though, it appears like my problems have gone away to an acceptable level.

[dig4guano]

I am still seeing this occasionally but it is now infrequent enough that it's not driving me nuts. I have not made any changes to my network and as far as I can tell I have not had a software update (at least version number anyway). TiVo has rebooted overnight at least once though as I have had to reprogram the 30s skip.

[bryan314]

Nope, still my adapter is still disappearing ever 1-3 days. I'm just unplugging/replugging the adapter ever 2 days or so whenever I walk by the Tivo and manually running the daily connection.

[kwiebe]

Still happens to me but much less frequently than when this thread started. Still bugs me.

[martinp13]

Same as kwiebe: less frequently, but I still have to reboot to get the network back now and then.

[bmcent1]

It does seem like Tivo sneaked a software update out without updating the version number. Mine has gotten much more stable, but still looses network connectivity once or twice a month. I have not changed the configuration of my home network.

What I have found is that I have much more success with DHCP than with a static IP. This is opposite of the pre-7.1 days where I could have a static IP and even power cycle the wireless ethernet bridge with no consequences to the Tivo.

The oddest thing to me, is that after 7.1, whenever I power cycle the ethernet bridge (my config is belkin USB to ethernet adapter - to ethernet cable - to wireless ethernet bridge - to Belkin wireless AP) TIVO LOOSES NETWORK IP ADDRESS SETTINGS. This is just so weird to me. I've seen many Linux systems and they do not unset the IP, gateway, and netmask simply because the network connection is temporarily severed.

Anyway, it is acceptable but not as nice as Tivo used to be... I have to remember to check "Music and Photos" every so often to see if network connectivity is still up, then take corrective action, otherwise I would not get guide data.

[piratemc74]

I started this thread. I was using a linksys 11b router when it started, updated to 11g (for other reasons), still happened. My daughter graduated from college, and moved back home, with her router (dlink). I replaced my linksys with her dlink on a whim, and it has not failed since.

One of the replies above indicated there are subtle differences in the "standards", so this may explain why some work religiously, and some don't...still, you'd think, it's a "tolerance" issue, and tivo would figure it out! Best of luck everyone!

[ccooperev]

I have 7.1b-01-2-240 on the Series 2 and I've not had the wireless connection drop problem in seveal weeks. So, keeping my fingers crossed.

[rdaines]

Things do appear to be better in that my network connections to the 2 wireless Tivo setups drop about once every 1-2 weeks. I just reboot the Tivo and it's back. My system is a Linksys but won't change even if something else (Dlink) is better, too much money invested to risk a new router.

[martinp13]

Just wanted to bump this thread back up and repeat that it's STILL happening. Usually less frequently (will stay up 5-7 days, usually). A simple reboot always 'fixes' it, but eventually it will drop off the network.

TiVo can have any of my logging data... I just want this fixed or at least identified!

Anyone else still having drop off problems (TiVo network status says "Can't find network")?

[dig4guano]

I last wrote in this thread in August. It's not happening to me now and I have changed nothing on my network except the TiVo software version a couple of times - pretty sure I'm at the most current now. I am running Galleon and TiVo Desktop on my PC - maybe that keeps the connection alive??

[martinp13]

Not running Galleon or TiVo Desktop here. Never did before 7.1. :) But thanks for your post.

[BobRed0965]

I'll add my $0.02...

Several months ago my Series 2 adapter would disappear every few days and about half the time when I transferred any shows (to both my second TiVo and TiVo To Go).

Currently, the adapter disappears once or twice a month by itself and about 4 out of 5 times when I'm transferring a program over 1Gb.

As with all the other reports, rebooting seems to allow the adapter to reappear, but I can immediately transfer another large program and *bam* it's gone again about half-way through. :mad:

[sweetspirit]

Me too - - -this has been going on for an extended period of time! Sure would like to see someone from TiVo weigh in on this thread. It is useless to call for support. The software update has caused numerous problems for me:

1. NUMEROUS failures burning DVD's; 20-25% of attempts
2. Freezing/ pixelation problems
3. Constant loss of network connection - DAILY
4. Inability to transfer large files from DVR to PC AND inability to burn large files. Connection is lost before the transfer is accomplished. Thus, recording anything in the highest quality is useless if I want to keep it.

Having read most of the threads in both 'TiVo Help Center' and 'DVD TiVo Units' fairly thoroughly, it is clear that these problems affect a large number of TiVo subscribers. Unfortunately, it is also clear from numerous threads, as well as my own frustrating and maddening experience, that calling in for support will only make me more angry and will solve absolutely nothing.

WHOOOOOEEEEE - I needed to vent. Now - of only it would do some good! Sys Op Mgr?

Pioneer 810 DVD-TiVo Unit, Scientific American Cable Box, Linksys WUSB12/802.11b

[ewilts]

I haven't seen a dropped connection in a long time - probably several months or more. I used to lose the connection regularly but I'm convinced that TiVo fixed the problem. My connection is rock solid now and I didn't do anything to fix it.

.../Ed

[sghogan]

An update from someone who had the drop connection problem. I have not had a drop since 11/25/2005. I am running Tivo Desktop and Galleon. :)

[ewilts]

I haven't seen a dropped connection in a long time - probably several months or more. I used to lose the connection regularly but I'm convinced that TiVo fixed the problem. My connection is rock solid now and I didn't do anything to fix it.

.../Ed

Darn me anyway. I've now had 2 drops in the last 2 days after months of no drops. Next time I'll leave my mouth shut. :mad:

.../Ed