Want to get your $49 DirecTiVo for Free?

[dtivofan23]

whats the number to the retention department?

[Rcrew]

Originally posted by Alan P
Okay, I want to get my $49 DVR but I have 'moved' to a different city to get networks over D*. When I called and asked for the $49 deal, they insist on installing the reciever. Well, since I don't actually reside at that address, is there any way they will just ship the DVR to me?

Some have been able to get them to agree to giving an account credit once you activate a new unit.

[dtivofan23]

its a no go!! i called twice and was told the only specials is the 99.99 deal. has anyone gotten the 49.99 or a free tivo lately?

[SteelersFan]

Yes, 1/28/05. See my post on the previous page of this thread. You called retention at 800-600-8977? Keep trying.

[Horsepower]

Originally posted by dtivofan23
its a no go!! i called twice and was told the only specials is the 99.99 deal. has anyone gotten the 49.99 or a free tivo lately?

http://www.tivocommunity.com/tivo-vb/showthread.php?postid=2563636#post2563636

[dtivofan23]

i guess the reason i cant get the deal is because i just got a discount on a tivo back in october. however i think i still remember seeing people who got the deal who had received similar deals only weeks before.

[Tonedeaf]

Originally posted by dtivofan23
i guess the reason i cant get the deal is because i just got a discount on a tivo back in october. however i think i still remember seeing people who got the deal who had received similar deals only weeks before.

I got a $49 Tivo earlier this month and got a free one back in October. Just need to keep trying.

[Patsfan]

Originally posted by dtivofan23
its a no go!! i called twice and was told the only specials is the 99.99 deal. has anyone gotten the 49.99 or a free tivo lately?

Yup, got a free one on 1/28 also, even got free shipping! See my post from that day. Plan on trying again in a month or so and see if I can get another, if not free then hopefully for $49

[brianp6621]

I just called and got offered the $99 deal.

Needless to say I'll be calling the customer retention department.

[Tonedeaf]

People, just call the retention department directly. Why bother with the regular CRS's when you already know that they will not give the deals that are listed. Only Retention can give those types of credits.

[jiserrab]

How does one reach the customer retention department?

[CsrLiz344]

800-600-8977

[vector1701]

Called yesterday...offered to install and buy myself. First they offered to send one for 50 bucks, then for a 50 buck credit....I told the CSR that I would really like her to check if she could hook me up with a $100 credit if I buy and hook it up myself....after 2 minutes on hold she applied the full $100 credit and said to have fun with the new R10 from circuit city/best buy.

[morrison22]

I have had DirecTV for about 8 months. I started reading this forum and took some advice that the members have posted for other users. I ended up getting a great deal!

I have 2 regular receivers now. After a few phone calls to DirecTV, I have 2 DirecTivos on their way to me at no charge, and I only pay 14.95 for shipping for the first unit, while the 14.95 fee for the second unit is waived. In addition, I am getting HBO for 6 months @ 12.00 plus a $10.00 credit for 6 months, and Free Showtime for 6 months.

All I had to do in return was commit to another 12 months of service.
DirecTV rocks!

Now, when the installer arrives I hope I get the r10 model.. (70 hour units) If not, I am assuming it will be the 35 hour units.. does anyone know what the model # is of the 35 hour units so I can read up on them?

[jamieh1]

I called customer retention 2 times now and they are saying we already are giving you $10 credits on a premium and just acting kinda of sh*tty. I said well you offer the credits but they dont never show up, finally he said Ill give you SHOWTIME for 3 months free will not even show on your acct. I said ok. I said I want HBO MAX he said we dont have anything to offer.

he said we already offered you a $250 credit for a HD reciever, I said I didnt take it.

They must not appreciate my 10 years of service. I wish digital cable was cheaper.

[tivoquest2]

i've tried calling retention twice today, one time they offered me $79 + shipping, the other time $49 + shipping. I first just mention that I like Tivo and would like another one for another yr of commitment, then if that doesnt work, mention that dish has 2 dvr for free. so far it hasn't gotten me a free one. Do they keep track of how many times you call?

By the way, both CSR's said it was a 70 hr box.

[killerdc]

It may take calling a few times. I did have to call a few times, and yes it was a 70 hr box, but generally the csr will tell you its a 40 hour one.

[muich1]

I just called and they said since I've been a member since '94, I can have whatever I want and no charge. The csr said he has only spoken to 1 person who has been with Tivo longer than I have so he was very nice and happy to give me a second unit at no charge.

[tivoquest2]

do they keep track how many times you call, or can i call every hour?

[morrison22]

do they keep track how many times you call, or can i call every hour?

Yes, they keep track of when you call. I was on the phone with them the other day and they said "I see you called on (insert date here) and had HBO removed..."

[tivoquest2]

I meant do they keep track of you calling trying to get a deal - no transactions, just talking?

[marquis6461]

Got mine coming tommorow morning. Arriving by installer. Just took a little time being transfered back and forth but got it for $0.00

Even so happy, I am taking one of my phillips offline to add it to my system of 4.

Now which one do I kill

[willardcpa]

I just called and they said since I've been a member since '94, I can have whatever I want and no charge. The csr said he has only spoken to .... Wow, "whatever I want". ;) Oh, hold it, it was a male csr making the offer. :eek: :)

[tivoquest2]

no one answered - do they keep track of how many times you call to try to get the free system or can I just keep calling?

[Vike Oden]

I just recieved my new DVR! I called Customer Retention and got them to install a new Samsung sr4080 for FREE!! 70 hrs! I had to commit to another year but who cares!

I have noticed this unit is a bit noisier than the HDVR2 in the living room. The new one is in the bedroom so i'm thinking of switching them.

[iamcrazy033]

wow...I can't believe this thread is still going :D

[tivoquest2]

I can't believe that everyone else is getting free tivo's and every time I call, they shoot me down. Also, does anyone know if they are keeping track of every time I am calling and trying to get it?

[bengalfreak]

Tivoquest,

there is probably a reason. You may have asked for too many deals in the past, or are not a long time subscriber, or have been late with payments. If any of those are true, they may not be willing to go as far to keep you as a subscriber.

[GaryGnu]

I'm posting this for a friend who isn't registered here. He recently called to get the free Tivo deal. The best they did for him was $65. For that $65, he is getting free installation for the new tivo, a 2nd line run to his bedroom for the new tivo, a multi-switch (he was maxed at 4), and installation of his old bedroom DTV receiver to the kitchen, which will require 60 feet of cable. I know people here have gotten slightly better deals, but my friend is very happy with this. He also made a point of telling me how friendly his CSR was. I think her name is Lana. She's from Idaho.

[tivoquest2]

Tivoquest,

there is probably a reason. You may have asked for too many deals in the past, or are not a long time subscriber, or have been late with payments. If any of those are true, they may not be willing to go as far to keep you as a subscriber.


The only deal I've gotten was $49 for my first tivo back in July. I've been a subscriber for a little over a year and my payments have always been on time.

[tarrkid]

The only deal I've gotten was $49 for my first tivo back in July
When I got mine, the woman I spoke to said that since I paid for my first TiVo outright (and since my contract was up), then I could get my second for free.

From that, I infer that getting a half-price one only seven months ago might disqualify you.

[kuty]

This is my first post here, but I have been lurcking for a long time.

I've ben with DTV since '99 and I did not have a contract with them at this time. I have one tivo unit and two non-tivos.

I called and requested the two be upgraded to tivos and mentioend the dish deal. They said yes and only charged be $12.95 for shipping.

Love it!

Now I hope that at least one of them can be "upgraded" to 4.0

[Trekker182]

I just called the 1800 # and picked option 4 and the guy told me that the best offer he could give me was the $99 for a tivo and $15 shipping. My contract is over and I said I was going to go over to dish if I didnt get a better deal adding a tivo and he said that was the best offer he could give. Its been over a year ago since I ordered my last tivo and I've been with directv for over 3 years.

Things that make you go hmmm...

[dtivofan23]

you need to call the retention department. they are the one who can give you the deal. i forgot the number so you could either search for it through the threads or just call the regular 1800 number and ask to be transfered to the retention department.

[bengalfreak]

The only deal I've gotten was $49 for my first tivo back in July. I've been a subscriber for a little over a year and my payments have always been on time.

There you go. I'm sure a short time subscriber is worth less to them than a long time one. And you just got a reduced priced Tivo 7 months ago.

[askewed]

I want to say something without offending anyone. Bear that in mind...

Everyone is good at something. Sometimes we overvalue our talents. You may think you are good in these situations and not be.

Lucky for you I...

I, know how to talk. A knack if you will for getting things to go my way. My secret... honesty. I wield it in a way that may not occur to some. This morning I share my gift with all of you. Because this forum helps me so much...

I call customer retention directly. I make a minor amount of small talk. Today I "took" the CSR with me to reset a circuit breaker.

I wish her a good morning. Then I say the following. "A combination of my baby daughters bowl movement and the internet have gotten me annoyed, so I called you". (Baby woke up to poop... I couldn't go back to sleep. That led me to find this thread.) I explained that I've had a TiVo since the beginning and felt I was being screwed out of the software upgrade as a thank you for adopting early and paying $400 to boot. (my units won't recieve that upgrade). I told her that people online are reporting getting free units and "I'd like 2 please".

They are on the way...

Remember:
Try just asking.
Be none confrintational.
Men should speak to women and versie visa.
Never threaten to leave... (no one believes you)

If you only remember one thing... remember this.

In negotiating he who speaks first LOSSES!

"I'd like 2 please" then NOT ANOTHER WORD. Be silent. It may feel uncomfortable to you... but it does to them too.

Good luck!

[MaineBec]

I have to say THANK YOU for this thread. I have been researching the different DirecTivos for a week or so trying to decide which was best. I wasn't going to go through DirecTV because I saw theirs was the same price for 35 hours as CC and BB's for 80 hours. I also thought I needed a new dish.

I called the number listed here for the customer retention folks -- 800-600-8977 -- last night. I got a nice guy who said I didn't need a new dish and he could give me one TiVo for $49 and the other for $99. I said I had to think about that offer and asked if there was a way to make sure the offer stayed. I asked for a number to call and was told 1-800-824-9081.

I called that number this morning and said I was a bit confused -- I really thought I needed a new dish in order to get local channels. She pulled up my account and said she saw the offer for the $49 TiVo. I explained what I was thinking of doing -- I wanted to set up two TiVos and to have service to a total of three rooms. She said I was right, I need an oval dish and have a round one, and my receivers are old and need to be upgraded. She offered me the two TiVos, a regular receiver, and the new Dish installed for $49, no shipping or anything.

I'm pleased. I am getting exactly what I wanted for $250 less than I expected to pay, and having it all installed for me . . . and without having to do more than inquire about what I needed in order to get set up the way I wanted :D


So THANK YOU!

[jamieh1]

Just got a HD DVR from CC. DTV gave me $250 credit on my bill plus 6months of HD pack for free, also got $50 credit yeterday for a R10 activation , however returned it for HD DVR but didnt loose the credit, got $300 credit total.

[dochawk]

The installer (who contracts for Ironwood) told me anytime they are late or miss an appointment they automatically upgrade that customer to a 80 gig. Otherwise, (he said) everyone gets a 40.


Wow. When Ironwood's installer called at the last minute saying that he wouldn't show (after my wife had arranged her day to be there), they wouldn't even rescedule for almost a month--after waiting nearly an entire day for their computer to come back up. Follow that with betting an obnoxious CSR at DTV (a surprise in itself!) refusing to put me through to anyone or anything because my bill was overdue? Huh? It's direct billed, and in spite of three phone calls within the last month, noone had ever mentioned a problem, nor had there been an email.

I ended up canceling the installation--I move this summer, likely to somewhere where antennas work (they don't around here; you can get pbs and that's it), and I wasn't willing to commit for a year and a half (I'd have half a year left when I moved, and would have to commit to another year to get the new installation).

I still have a sour taste in my mouth over that round . . .

hawk

[vigfoot]

Just off the phone w/ retention. my particular situation was this: i had a DTV-tivo box needing another line installed.

i asked the csr how i could get it done, and he offered to write up a work order and credit any debit that showed on my bill. cost is $100-$100= $0.

the install is scheduled for tomorrow morning bet. 8-12. (fingers crossed).

thanks, DTV!

forgot to mention that last month i was credited $150 for buying and activating a HUGHES DVR-80 ($99 @ BB).


this just in- my sister had the same situation and just got the same resolution. we are recovering former pegasux people, finally getting our due!

[mtagliaf]

I see lots of people in this thread getting free/reduced Tivos from DTV.

Are any of you worried about the fact that DTV is going to be releasing their own DVR later this year? Are you worried about the relationship between DTV and Tivo crumbling?

I bought a stock Tivo before changing to DTV, and would now like to get a DirectTivo for its benefits (two tuners, more space, etc), but am worried that I'll buy it and 6 months later DTV will stop supporting Tivo boxes.

matt tag

[CsrLiz344]

As has been discussed before, the contract between TiVo and D* isn't up till 2007. Even after that, there's no proof that they won't be supported, Ultimate TV hasn't been around for 2 years, and they still have customers using those, they just don't receive any upgrades.

[Horsepower]

I see lots of people in this thread getting free/reduced Tivos from DTV.

Are any of you worried about the fact that DTV is going to be releasing their own DVR later this year? Are you worried about the relationship between DTV and Tivo crumbling?


why would i be worried about it when DTV gave me free DVR's? it's not like i have an investment in them.

[vigfoot]

just a quick followup to my post above- the installer arrived at my sister's house (she lives across the street from me) at 8, installed the 2nd line, was at my house by 9 and left by 10:30. everything peachy.

bottom line, as i see it- DTV paid ME $50 AND gave me an DVR-80 AND installed a 2nd line to it.

while i would love the upgrades mentioned in other threads, i am a very happy and satisfied customer. :up:

[texas arsenal]

Glad you are squared away.

My installer was a hack. I had to straighten up the crooked line he ran. It looked like crap. I didnt get the follow-up how was your installation phone call either.

Other than that Im in love with my TiVo

[woo]

I just called retention (a little surprised that they picked up right away - no computer voice system to go thru) and asked what deals are available to replace a malfunctioning receiver. She gave me the standard $99, $14.95 reply. I asked if she could do better than that since I know people have gotten it for free with a one year commitment. She checked my records and found me to be a good customer since '01. She said, "You have a very good track record. OK, I can do that. We'll credit you the $99 and $14.95." So, I'm getting my free DVR next week!

Thanks for the info!

[marquis6461]

I can't believe that everyone else is getting free tivo's and every time I call, they shoot me down. Also, does anyone know if they are keeping track of every time I am calling and trying to get it?

Try this line. It worked for me!!!

Hello, My name is XXXXXXXXXX. I saw in the Tivo community forum that my DTivo is no longer supported by the manufacturer. Can you please upgrade mine to one that is. It is giving me problems and I can't get the manufacturer on the phone. You are shipping me a new (XXXXXXX) at no charge. Thank you so very much. Can I put in a good word with your supervisor for your outstanding service? Thank you.

Kill them with kindness and they will help you. If you act like they owe you something you won't get squat. I know. I am a CSR at CitiCards and people call me all the time. If they cop an attitude with me, I get very professional and don't bend the rules.


BTW I have a Hughe SD-DVR40. Hughes site shows it is not supported.

[odawgx]

If you are a new customer, Solid Signal has the best deal. They will give you a triple LNB, an R10 and Prof. Install for about $46. Then you can still cash in on the $50 rebate from DTV!

Profit: $4 bucks! ;)

Time to get a cheeseburger!

[TiVoView]

I called and spoke with a very pleasant csr from the DTV retention center. I’m getting two DTivo’s and installation all for free with a 1 year commitment. Now that’s excellent customer service!

[KrazyKevin]

I guess I'm getting the wrong people or am not saying the right thing. I called, beign very polite and asked about when my contract was up. They said that i wasn't under contract. I said ok, i was thinking about canceling and going with dishnetwork to get some updated recorders and to avoid the d*price hike in march. Both times, they came back with "Dish upped their prices last month and the free recorders they offer aren't free, you have to rent them. They told me to go to dish's webpage and read and I would find it. We've been with D* for almost 6 years now. I don't know what else to do. The also remind me that the DishN recorders are not tivos just plain ole recorders. I said I would call Dish and ask them thinking out of desperation they would just atleast offer me a free one. The only deal I can get out of two calls are: 2 for 1, which is good but I really don't want to pay for anything, and the second offer was a $5 credit for 6 months for the price hike. On the 2 for 1, they said I could buy two 80hr ones from best buy and they would give me the same deal 2 for 1.

I'm thinking of just calling and saying" Here's the deal. I've bought 2 tivos for myself at full price of 99. I've also bought one for my parents and my wifes parents. I've been with you for almost 6 years, am I atleast entitled to 1 free 80hr tivo. To me, that doesn't seem to be asking for much compared to what others has been posting.

[Hal F]

Just read part of this thread, got a free 80 gig DTivo with free install plus multiswitch. At the end of the day, who knows what else I will get, but I am confident that I am going to get a new DVR, multiswitch, and one new run for zero except a $14.00 shipping charge. :up: The CSR named Billy was very friendly.
I have been with cable before and this experience is second to none. Heck, I told him (DTV), just send me the unit, I will swap out, he said, we will send an installer, run another line, and provide a mulitswitch for my maxed out triple LNB. That was from a frontline CSR. That is awesome. Cable put me through hell just to say, "we don't support Tivo". DTV, you have another very satisfied customer...... Thanks, Hal

[KrazyKevin]

Ok, just got off the phone with them and went with the above mentioned method of stating the facts and putting out on the table, in a very nice way. The best offer I got was technically 1 free tivo. But the way I got it was, $99 tivo for half price, $49, and they will give me $5 off my account for the next 9 months. So I took it. So I guess I got 1 TIVO for $4.99 plus tax. Maybe my negotiating skills needs to be improved. They will be out here Friday, don't know what I'll get.....

[vonsen]

This really is as easy as pie. And it's a really effective customer service model to throw around a few credits now and then to build customer loyalty. I've only been a customer for seven or eight months. Generally happy, but there are a few things that I don't like about d*.. and if another provider came along with what looked like a better offer, I might jump ship.

Except for customer retention. I saw this thread, gave them a call and explained that I saw that dishnet was offering free dvr's.. and did they have any offers for existing customers? She looked up my account and saw that I was only a short-term customer so far, but I am throwing a lot of money at d* (TC, sport subs, ppv) and do pay my bills on time. So she had no problem offering one tivo for $49 and the second for $99. We spoke a few more minutes and ended up at one free tivo and a second for $49, with waived shipping. I asked if these were 70hr units and they couldn't guarantee that, so I agreed to a $115 credit to my account and I would pick up two 70hr tivos at retail.

I couldn't be happier. Yes, there was probably some money left on the table, but I don't see the point of pushing that hard. For almost no effort, I have a credit for $100 that I would have probably spent anyway. No threats or complaints. Just a pleasant 5 minute conversation about what might be possible. On their side, they gain a lot of customer loyalty from me. Lets face it, if they throw a credit my way every six months or so, I'll be a customer for years to come and actively recommending them. So they get $1800/yr and periodic referrals from me for only $200. Sounds like a win-win, doesn't it?

[KrazyKevin]

Sounds like you were getting the same round about deals they were giving me. I got the same deal of the 1 free and second at half price and I could get it retail if I wanted to. I don't understand what constitutes 2 free tivos like some people say they get. I believe these people are getting two tivos for free, I just don't understand how they can do it so easily. I approached 3 different ways and ran into the same problem everytime. Someone elaborate.

[vonsen]

Enough people have reported two free tivos.. so it is possible. If you want to push the envelope of what is possible.. good negotiating skills are going to come into play, as well as persistence. A larger credit may only be available to long-term customers and it probably depends somewhat on which CSR you draw. You might have to play CSR roulette & phone back several times. I am certain that a pleasant demeanor will get you further, easier than being demanding and threatening. Just go with the flow and don't be too rigid in a specific goal and see where it leads. For me it isn't worth that extra effort to get the last $49 waived. I do too much push till it bleeds negotiating at work and it's nice to get away from it at home.

[crunkrock]

in all honesty, it all has to do with what csr you reach. a friend was credited over 100 dollars back for there hbo and starz that they weren't supposed to be recieving, but they knew they were, but thought it was a mistake because the
CSR promised them that it would be canclled after there first 3 months and this was back in 03. well, they got over 100 credited back and it was no problem at all.. just all depends

[vigfoot]

i will relay my situation again, briefly. the first csr i talked to back in december acknowledged that i didn't have a contract but only offered the official deal at that time, which was the $49 + shipping deal for a 35-hr tivo unit.

i was honest when i said that sbc was offering DISH packaged w/ my dsl and phone service. he again stated the offer. i asked to be switched to cust. retention, and then the whole atmosphere was different.

female came on, i repeated, in even terms, what i told the guy. i did not threaten to leave. she immediately made the offer of a $150 credit to my account if i buy a 70-hr unit at retail, saying that " i think they cost $199 at BB". i asked that if i could get that unit for less, would the credit still be $150 and she said yes. i asked one more time.

~ 1 month later, i called straight to cust. retention, got a very helpful guy. told him i had a tivo w/ only 1 line, and he took care of me right from the start. i just asked how i could get the other line, and he offered the work for free.

they came the next day at the scheduled time.

[markf57]

I took a slightly different approach that worked nicely for me. I currently have 2 UTV units and I want to make the switch over to DTivo's. I called retention directly and told them I wanted to replace my UTV's since they were so old. She started with the $99 offer for one unit. After a few minutes talking nicely she agreed to provide 2 units for just shipping. At the time, I was only wanting to get the new R10 units. Knowing that they couldn't guarantee a specific unit of drive size I asked. "I know you can't guarantee a specific unit and I really want the new R10 model, would it be possible for you just to credit my account for the cost of the units and I can buy them at a local store to make sure I get the right unit? I think they cost $99 each." She responded that she could credit my account $150 and give me an $8 discount for the next six months. That worked for me!

Ironically, after doing some research, I found out that the R10's are not hackable, so I ended up buying 2 DVR40's on eBay for a total of $135 including shipping. After I sell the UTV's, I might pay for programming for several months.

[KrazyKevin]

Seems like the standard offer now is 1/2 price for one or buy one get one free. I basically had to beg to get 1 for free. But even that was a 50 instant credit and $5 off my bill for 9 months.

[Rugged]

Last week after reading this thread from front to back I called the Customer Retention number and tried to find what the best deal going was. I didn't even realize that my commitment was up but apparently I didn't say the right things because I couldn't get them to budge. Best Offer was $99 with 3 easy payments + the handling fee.

Well, this evening I tried again thinking I could conquer the world since I just got a promotion at work. I called the regular customer service number and spoke to a wonderful CSR who explained to me that the best deal they had was the $99 + handling fee. I then explained to her that I had paid full price ($99-18 months ago) for my other Tivo and that my contract was expired and then I asked if there was something better she could do for me. She said she would check and put me on hold....That's the secret code! Well, she came back a minute later and said she could give it to me for 1/2 price plus the handling fee. I thought that was good enough and while she was scheduling it I asked if she had any specials on programming and she said sure I can give you 6 months of Showtime for free.

Not bad for 15 minutes while I was driving home for work. Total Cost $49 + handling fee (which I think went up from early posts) + 6 mo of Free Showtime valued at $72. Pretty much breakeven from my standpoint and Directv guarantees another year from me!

[boatlover]

I am getting 2 directivo's, 1 standard receiver, new dish, installation all for FREE. Will be installed tomorrow. All I did was call cust. relations and told them I wanted to upgrade to 2 tivo for my current sys. Had to commit to 1 yr. but so what. I have been a customer since 95.

I has going to switch to dish until I read this thread. Thank You to all the people who posted the info that allowed me to get this deal

[askewed]

My two FreeVos arrived yesterday!

I did have to head off the "installers" at the door. I'm sure Eminem & Fity enjoyed a nice long "lunch"" with the time they picked up not having to "install" my units. There was no way I was letting them in my house after the way they were looking at my Land Rover. I needed my units installed not have my house cased...

Gee thanks DirecTV for maintaining such a high standered in third party installers. Christ! :eek:

[Joey303]

Just got my deal, in exchange for re-upping my contract for another year.
Free DVR & install, to replace one standard receiver on my existing system.
Called today (Friday); installer coming Monday morning.

Instead of free, they first offered me the monthly-credits-on-my-bill thing. I told them that DirecTV already has trouble getting my bill right every month, so was there any way they could just waive that cost? Got put on hold. Then, affirmative!

I love this place!

[ustewjt]

Well, after having the channels disappear (see other thread) again last night, I decided it was time to call. I really like my DSR6000 - I have had no problems with it - except for then known lost channel problem. However, it was not a difficult call to make to the retention 800 number and complain (politely) about this "bug" in the Series 1. I tried to get all three of my Series 1 boxes replaced but the best she could do would be two + installation for free. I will see nothing on my bill and they arrive on Monday!

Is there anything I should be concerned with in switching to Series 2 boxes? I assume they operate just about the same. I will probably take the advice of "askewed" and just let the installers enjoy their long lunch as I do not need any assistance in installing these boxes. They made too much of a mess of things when I got my larger triple dish installed last year. (It took three trips out before I had locals).

Thanks for the great information which allowed me to upgrade for free!

[5thcrewman]

Called Friday 2/18
Installed today 2/19
$14.99 for:
Samsung S4080R,
new line pull and
installer setup two cascaded 3/4 multiswitches for me.

Yeah I'm diggin' it.

[sorahl]

Ok. I already have two tivo's, got em both when I signed up over a year ago. What are my chances at getting them to send me atleast one new one to replace one of my existing ones?

Sorahl

[bnm81002]

Ok. I already have two tivo's, got em both when I signed up over a year ago. What are my chances at getting them to send me atleast one new one to replace one of my existing ones?

Sorahl




you won't know till you call and find out

[jamieh1]

My cousin was getting locals installed which requires at 2nd dish for 72.5. He was having to swicth 2 old recievers out for the compatiable recievers. The installer calls and says he's on his way. Appointments at 3p, doesnt show till 5p, installer says he would need to take the 2 old recievers with them, also says he's only to install one room, not both, also said he will not mount the 2nd dish to the current 4x4 post that the other dish is on, says he'll have to buy a metal pole from him, $24.95, all it is was a chain link fence post, $7 tops at a hardware store, also the 101 dish has only a single LNB and the installer said my cousin would need to buy the lnb from him and theat they could work out a deal.
Installer arrives and says you cant get a signal because of trees, didnt even try to aim a dish. The woods are about 150 ft or more from the house and dish, 101 is aimed directly into the trees and its hitting 97+ signal. The 72 dish direction is not at the woods directly and is atleast 150 yards from any trees. My cousin said he told the installer to leave. He walked out to the installers truck which was a old beat up pickup with a camper shell, looks like the truck has been in A demolition derby, in the back were atleast 20 old recievers just thrown in there.
Well we call directv and tell them this and they apologized and we ask about us buying our own equipment and installing it ourselfs, they said they would help, the would ship us the recievers or we could buy the locally and dtv would credit the acct the money value.
They credited the acct $150 for 2 recievers and a dish, I said what about the multi switch she said its only a couple of $'s , I didnt push it, I had a old 4x4 switch I wasnt using and a dish, so we took the offer, went out and bought 2 D10s and I installed them last night and hit a 97 signal on 72.5. My cousin got $150 credit on bill and only spent $100, also was given 6 months free Showtime. And kept 2 old recievers.
Directv has some very unprofessional installs in look and in customer service.

[Horsepower]

Directv has some very unprofessional installs in look...

i totally agree. DTV seriously needs to address this. i've had 3 different installers at my house. 2 didn't do the job correctly, the third acted like i was pulling his teeth out for having him come out and fix the bad job of the previous installer. when potential new customers hear about things like this, it's a total turnoff.

[CsrLiz344]

I had to call and have someone look at my locals dish, it had moved and kept losing signal. They sent out someone today from Bluegrass Sat., and he tells me he needs to take it from where it was, cause it's loose. Only thing he can do is put it on a pole mount, on the ground, and charge me $75. I said no, it's not my problem the original installer was wrong, so I got on the phone to call D*, cause I knew I could get it for free, and while I was on hold, he said never mind, I'll just do it, cause they will reschedule, and this is the only job I have today, so I wouldn't make any money at all otherwise. It's a good thing, cause I wasn't paying $75 for him to hammer a pole in the ground and set my dish on it....

[Eric323]

Oh man, I'm seriously in love with you guys. Good thing I stumbled into this thread.

Anyways, I just called and I got a DVR unit (35hr or 80hr) plus free shipping and installation for free. Installer will come on Thursday for 1-5. Yay, my first TiVo!

[Sir_winealot]

If you wanna make certain that you get a 70 hr unit rather than the 35 hr unit (and don't mind doing the install yourself) just tell them you'd prefer to go out to BBuy or CCity and p/u the unit yourself, and ask that they credit your account the $99.

Normally, they're more than happy to oblige.

[Eric323]

If you wanna make certain that you get a 70 hr unit rather than the 35 hr unit (and don't mind doing the install yourself) just tell them you'd prefer to go out to BBuy or CCity and p/u the unit yourself, and ask that they credit your account the $99.

Normally, they're more than happy to oblige.

I would have done that, but I want to take advantage of the dual tuners, which I do not know how to install. Meh, I'm happy with my deal.

Quick Question: How many hours (approximate) can be recorded on a 35hr unit at the highest video quality setting? Thanks

[californiaTIVO]

I called today and they said they have never offered a 80 gig one before all they sell is the 40 gig and that one is 99.00. Any sugestions on what I can tell them to get the 80 gig? I am not under contract.
Thanks

[bnm81002]

I called today and they said they have never offered a 80 gig one before all they sell is the 40 gig and that one is 99.00. Any sugestions on what I can tell them to get the 80 gig? I am not under contract.
Thanks


it's not Directv, it's what the installer has with them when they go and do the actual installation at the customer's house(either the 40 or 80 gig)

[Eric323]

What DirecTivo models are they sending out?

[starbiker99]

Last Thursday I called to ck current promotions and was told $99 per Tivo installed. After speaking with the lady for a bit I ended up with 2 new Directivo's for $49 for both plus $14.95 handleling. I had them installed on Saturday afternoon. BTW they were Samsung SIR-S4080R 80 gig models. Basically $65 and all my receivers are Tivo's not to bad and I have only been with them for 10 months. :)

[texas arsenal]

What DirecTivo models are they sending out?

A couple of weeks ago I got the R-10 80gb FREE

[jliberma]

Thank you for all the great information. I am moving and have had D* and Tivo for awhile. I talked to the moving service folks at D* and mentioned the Dish promotion. As a result, they are giving me the standard moving service as well as a free Tivo. Now I did have to sign up for a year contract, but since I have been with them for 5 years, that shouldn't be a problem. That is good customer service. Now hopefully the install will go well.

Thanks

[Eric323]

Just thought I'd let you guys know that the professionals came today and did a great job. I was also lucky enough to get a Samsung 70 hr receiver.

Someone welcome me to the Tivolution already!

[cowboys2002]

Just thought I'd let you guys know that the professionals came today and did a great job. I was also lucky enough to get a Samsung 70 hr receiver.

Someone welcome me to the Tivolution already!


Welcome aboard. What took so long??? :D :eek:

[ewolfr]

I just wanted to dig up this thread to add my own story. We have three DTivo's in our house, one is a series 1. I called retention and mentioned that our other two DTivos were set to receive new software (6.2) according to Directv's website and what could they do for me. The woman on the other end offered me a DTivo for the cost of shipping! So now we are an all Series 2 DTivo household finally.

[nobodeuno]

Is there a Retention Phone Number. I called the regular number and they wouldn't give me one for free...I tried to get in touch with retention and the rep said he didn't know what I was talking about. Maybe I'll just call back and speak to someone else just wasn't sure if there was a certain number to call.

THanks

[bnm81002]

Is there a Retention Phone Number. I called the regular number and they wouldn't give me one for free...I tried to get in touch with retention and the rep said he didn't know what I was talking about. Maybe I'll just call back and speak to someone else just wasn't sure if there was a certain number to call.

THanks




the # has been mentioned several times in this thread, searching for it would help

[gordon1fan]

1-800-600-8977 :)

[nobodeuno]

the # has been mentioned several times in this thread, searching for it would help

I looked for a few mins and searched the thread but didn't find search the right terms I guess....then I didn't feel like reading 17 pages just to see if the number was there...so I asked...I swear with the time you spend typing the message you could have just posted what page it was on. I get tired of people saying search the forums...etc (not to me particularly) if you don't want to answer or respond then don't reply and ignore the post. I usually am very good about searching as I never post here and mostly just read.

Thanks for the number gordon1fan, I appreciate it. Called and got a new tivo for free + shipping. Had to call twice though...first guy wasn't helpful.

[dtivofan23]

FINALLY someone said it. i so agree with you nobodeuno. PLEASE PEOPLE!!! if you not gonna help dont scold people about searching forums and all that mess. i know sometimes it can get frustrating with people asking constantly about the usb ports on the directv tivo. please have some patience, ignore the post, or post a helpful response.

thank you

[gordon1fan]

FINALLY someone said it. i so agree with you nobodeuno. PLEASE PEOPLE!!! if you not gonna help dont scold people about searching forums and all that mess. i know sometimes it can get frustrating with people asking constantly about the usb ports on the directv tivo. please have some patience, ignore the post, or post a helpful response.

thank you
Amen! And Thank you! :)

[bnm81002]

I looked for a few mins and searched the thread but didn't find search the right terms I guess....then I didn't feel like reading 17 pages just to see if the number was there...so I asked...I swear with the time you spend typing the message you could have just posted what page it was on. I get tired of people saying search the forums...etc (not to me particularly) if you don't want to answer or respond then don't reply and ignore the post. I usually am very good about searching as I never post here and mostly just read.

Thanks for the number gordon1fan, I appreciate it. Called and got a new tivo for free + shipping. Had to call twice though...first guy wasn't helpful.



ok let's get this straight you want something for free but didn't wanna READ this thread to find out how to get it for free, at least make an attempt to read the first couple of pages but YOU DIDN'T EVEN WANNA DO THAT("I didn't feel like reading 17 pages just to see if the number was there"), so what else do you want spoon fed to you?
BTW, if you had READ the first 2 pages, it was on page 2, post #40 by TexasRanger74 but YOU DIDN'T FEEL LIKE READING

[bnm81002]

FINALLY someone said it. i so agree with you nobodeuno. PLEASE PEOPLE!!! if you not gonna help dont scold people about searching forums and all that mess. i know sometimes it can get frustrating with people asking constantly about the usb ports on the directv tivo. please have some patience, ignore the post, or post a helpful response.

thank you



boy if that's what you call scolding "searching for it would help" then I should be BANNED from this forum :confused:

[gordon1fan]

ok let's get this straight you want something for free but didn't wanna READ this thread to find out how to get it for free, at least make an attempt to read the first couple of pages but YOU DIDN'T EVEN WANNA DO THAT("I didn't feel like reading 17 pages just to see if the number was there"), so what else do you want spoon fed to you?
BTW, if you had READ the first 2 pages, it was on page 2, post #40 by TexasRanger74 but YOU DIDN'T FEEL LIKE READING
Come on man, lighten up! He did not comment a crime!

[bnm81002]

Come on man, lighten up! He did not comment a crime!



all I said was a search would be good, was that so harsh?
it was listed on the 2nd page, he even said he didn't feel like reading, I mean cmon now, if one doesn't feel like it, why should we provide it then?
the guy wants something for free and yet doesn't wanna read for it? is that right?

[nobodeuno]

all I said was a search would be good, was that so harsh?
it was listed on the 2nd page, he even said he didn't feel like reading, I mean cmon now, if one doesn't feel like it, why should we provide it then?
the guy wants something for free and yet doesn't wanna read for it? is that right?


First off I did read the first part of the thread...sometimes its easy to miss things. Second my point is that why even post at all. I'm good at searching this forum and most others for answers to my questions and I hardly ever post. And it irritates me to see people being so unhelpful all the time. Its like a race (not just in this forum) to see who can tell the "Newbie" to search for his questions first. I agree that most people should search for many of the questions asked but if you don't want to answer the question then don't even post. Or at least post the answer along with your scolding. Your post wasn't really even that bad but I've seen others (again not just in this forum) post much worse.

And your making alot of assumptions based on the fact that I asked about the number. I don't want anything spoon fed to me. I simply missed the number and didn't feel like spending more time and wanted to call tonight so the easiest solution was to post and hope someone replied quickly.

Anyways...just making an observation...no big deal or anything.

[dtivofan23]

just wanted to let you guys know i just got the free tivo deal (only paying s&h). it took me a couple of tries but i eventually got through. so dont give up, like others have said you just have to get the right person.

and haters please dont tell me about my morals because im well aware of them.
;-) thanks have a nice day

[h3kb4y2k]

-Sent email stating that I hear long time customers in good standing are eligible for free TiVo. Also mention that I have no intention of dropping DirecTV.
-Got phone call
-Asked for $99 credit after I install a new locally-procured TiVo
-Bought TiVo
-Installed
-Received Credit, Committed to DirecTV for another year.

Thanks to all who had a hand in this!

[Hodaka]

I purchased my R10 from Weaknees recently and installed it myself. Just thought I'd give it a go and called customer service. They gave me a $50 credit... Just goes to show that it never hurts to try.. $99 wasn't a bad price for as much as I love my DirecTivo, but $49 is even better. :)

[goodness0001]

I just called up and they said just sign another 1 year commitment and pay the shipping and you are good to go with free installation.

[hairyblue]

I just called and got a free TiVo for the bed room.

He said he didn't have any FREE TiVos. I told him I had a friend who got a free Tivo for signing up for another year. He put me on hold and told me he'd send the free Tivo but I have to pay for Shipping and Handling. I told him that sounded Fair. They are coming out to install the Second Cable needed for the Bed room Tivo on Monday the 11.

Wow! I'm am very happy.

P.S. I also told him I was very happy with DirecTV and I'm not planning on going any where BEFORE he gave me the free tivo.

[nobodeuno]

I have a brand new R10 if anyone can't get a free one and wants to purchase one. Its brand new and never been activated.

PM me if your interested.

[aesp]

I told the guy (very politely) that I had a 35 hr DVR and would like to upgrade to a 70 hr one.
He brought up my account info on his computer and then offerred the 70 hr DVR for just S/H, in exchange for a 1 yr commitment. I did not even ask for a deal (I've been with Directv for 3 yrs).
I had though of upgrading my DVR myself, but this is a sweet deal.
Thanks , everyone.

[KrazyKevin]

I love it when someone just can't stand "this or that" and claims there is more to life than DTV, then they take time to read a forum and post a reply on the same subject that they are supposedly tired of. LMAO..

Phang and rborden, STFU!!!!!!

[lwong]

I called the Customer Retention Line and told the guy I wanted to upgrade my old DirecTiVos to the new Series 2 models because a new software version was coming out that didn't support my old Series 1 models. He said he could send me one for $49. I asked him if he could match the $14.95 deal I read online. He said no but he could give me $5 off my bill for the next 6 months.

$49 - (6 * 5) = $19 = close enough for me.

I asked him if I could have two and he said the second one would be an additional $99. :( I asked him if he could do better than that and he offered to give me both for a total of $99 plus the $5 off my bill as well.

$99 - (6 * 5) = $70 for two DirecTiVos = sign me up! :)

The installer is coming out tomorrow morning. Even though no installation is necessary, apparently the installer has to install them.

Also, the rep said he couldn't specify the recording capacity but I'm hoping that it's a 70 hour model.

Whoo-hoo! Thanks guys!

[morgantown]

I just called (as others on this post have) the regular customer service #, option 4 for equipment. No claims to leave or anything, just asked the best Dtivo offer and was told "$99 + shipping." Mentioned the $49 deal and he offered a $50 credit, no problem.

I also asked about the $5 off TC for 6 months and he agreed (only then did he mention the one year commitment would have to roll-over). My commitment is up next month.

They may have offered more, but I don't care. Been with D* since 96 and very happy. 1st Dtivo May of 04. This Dtivo will replace my original unit from 96 (and they said no problem to temporarily reactivate for "camping," tailgating, etc.).

Great customer service. The install is tomorrow morning.

[darkmark]

-Sent email stating that I hear long time customers in good standing are eligible for free TiVo. Also mention that I have no intention of dropping DirecTV.
-Got phone call
-Asked for $99 credit after I install a new locally-procured TiVo
-Bought TiVo
-Installed
-Received Credit, Committed to DirecTV for another year.

Thanks to all who had a hand in this!

This didn't work for me... I got "all equipment purchased through retailers are not eligible".

[JWThiers]

I got a great Deal the other day and didn't realize it until today. I decided it was time to upgrade my system, I currently have an Old Sony (forget model number but it was second generation about 8 years old I'd guess) and a Philips DSR6000 (about 3 - 4 years old) all in good working order just old and small HD. I called the standard 1-800-directv to see what kind of deal I could swing for a DVR on the non-customer retention line, I was given the usual first offer for a long time customer in good standing $49. When I said I could get it for free on E* was put on hold while he got authorization fr a free one (No surprises here). When I asked what kind of deal I could get for 2 I was told the best he could do was 1 free and 1 at $49. This seemed like a good deal so I said OK I can do that. I thought I did an OK job and was happy I didn't have to call the retention number (I'm in the middle of remodeling the house and didn't have easy access to it). Anyway I went on line to double check the order and low and behold the order shows a unit price for both DVR's as $0.00 +14.95 Handling fee and 12.78 tax. so for $27.73 two DVR's, they get installed next Saturday. I could have had the this weekend, but I am installing tile and don't have the time.

[xunil76]

nice, i'm glad i decided to mull over my options before i replaced my fried DirecTV receiver. i have a regular receiver that stopped working, and they said i was eligible for a refurbed one for $25 with no contract, or a new one for $49 with a 1-yr contract.

i told them i would think about it and call back when i made up my mind.....and luckily i found this post while i was thinking about it, so i'll be trying to get me another DTivo in addition to the one i already have (Samsung S4120R) to put in my bedroom.....i'll update with what kind of deal i get.

[madbeachcat]

I was reading this and decided to go ahead and call D*, since I have a 35 Hr. model and have been wanting to have a little bit more. I didn't have to beg or anything. Or stretch the truth. I just told the rep that I would like to get the R10, and she said they would not be able to guarantee a model or size. But, I could get one locally and they would credit $99 when I activate. :)


So, I went to Circuit City and bought an R10. When I was taking it out of the box, the whole face plate just fell off, held on by just a ribbon cable. :( It is now boxed back up, waiting to be returned for an exchange.

So my initial, experience with the R10 and quality has been poor. I know that one bad unit is not a trend, but I am disappointed. Hopefully, the next one will be an improvement.

[su_A_ve]

Been debating replacing the regular receiver... So I called regular customer service and got so shot down, even after mentioning about Comcrap knocking on the door constantly...

Wanted 99 + s/h. Was offered 5 off my package for 6 month, which would ammount to $30.

Said no thanks and hung up. Might have to call retention after all...

UPDATE - called retention (no threats to leave or anything but pointing out dish's and comcast offers) - Only 49 + s/h !!! :mad:

They said that with D* I own the equipment. I argued, what good is to own it, if I cancel my account it's just a big paper weight. He said "can't argue that".

Now, I'm STRONGLY considering switching...

[bovardc]

I have now tried twice to get Directv to send me another TIVO for anyhting less than $99 and they won't do it. You people out there who have done it got lucky or you have some real charm!

I was very polite and asked if I signed up for another year of service if I could get a discount on a second DVR. According to them, the $99 is a discount and they cannot do anything further.

Congrats to those of you who got further.

[su_A_ve]

I have now tried twice to get Directv to send me another TIVO for anyhting less than $99 and they won't do it. You people out there who have done it got lucky or you have some real charm!

I was very polite and asked if I signed up for another year of service if I could get a discount on a second DVR. According to them, the $99 is a discount and they cannot do anything further.

Congrats to those of you who got further.

Told my wife about it. She BLUNTLY put it 'then cancell and call DISH'.

All of this started when we had a couple of heavy wet snow that covered the dish (up on the roof) enough to loose signal for several hours until it melted (we had signal on 119 but kids shows are all on 101). After the 2nd time, I said - I guess we need a DVR in the other room as well.

What's worse is that I'm already paying an extra $15 a month to Comcast for their local channels (I have HSI and too far away to get DSL).

[madbeachcat]

I have now tried twice to get Directv to send me another TIVO for anyhting less than $99 and they won't do it. You people out there who have done it got lucky or you have some real charm!

I was very polite and asked if I signed up for another year of service if I could get a discount on a second DVR. According to them, the $99 is a discount and they cannot do anything further.

Congrats to those of you who got further.



:D Yeah, it's my superior speaking style.....but seriously, I think it really is all about who you end up talking to in CSR roulette. All I said to the CSR was what I wanted and they said OK. BTW, I took the first unit back to CC and the replacement has worked flawlessly so far. And I already see the $99
+ tax, making it $113 credit on my DTV bill online. It was there right after I activated the R10.



Lucky, I guess...... :o

[Tivo 175]

I called today to see what I could get.
I asked the DIRECTV rep if she knew of any way to either get a DVR for $49 or to buy one at a local retailer and get the purchase price credited to my bill.
She replyed that the only DVR offer she knew of was the $99 offer but, if I could hold she would research it.
After about a minute, she came back and said that according to my file she could see that I have been with DIRECTV for some time (since about '97) and she could go ahead and order a DVR for $49 +shipping ($14.95) with professional installation. I asked if I could install it myself. She said in that case I could goto a retailer and purchase the unit and upon activation I would get a credit on my bill.
So I went down to Best Buy (since I get RewardZone points and I already had a $5 off coupon from previous purchases). I purchased an R-10 for $94+ tax ($99-$5 off coupon).
So, bottom line, I think the key is that you have to be with DIRECTV for some time for these offers. How long? I'm not sure, but I can only speak of my own account. I first activated a DIRECTV system just before USSB was 'absorbed' by DIRECTV, because I remember I had to first call DIRECTV to activate the receiver and all of the regular channels and Starz, then call USSB to get HBO, Cinemax, and/or Showtime. I then got a "Welcome" bill from USSB saying the first month was free. By the second month DIRECTV was billing me for all my channels, if my memory is correct I think it was around May of '97.

[wem003]

I just called last night (been a member since 2000) and they offered free installation, waived the $14.95 shipping charge and gave me a tivo for $49. The installer is coming out Saturday AM. She said I could install myself and they would credit me $65 (not sure where that came from) - but the installer would have a 90 day warranty on his work.

Given that I need some cable run, I just agreed to them coming out.

All I did when I called was mention that I keep getting mailing from Time Warner Cable for their DVR and see all these deals for Dish, and would really like another box in my house - but these offers were tempting. Took her about 20 seconds to agree.

[ChileDuck]

OK, Here is my story, but it is a little different because I have an HDVR2 that died. The CSR said I could get a replacment for $49 with a one year commitment or $79 without.

I mentioned free DVR's from Dish. <--- I believe this was the key phrase :up:

She said I could get a free one with a 6 month service contract.

I said I didn't really want that and would prefer the commitment.

She said OK, you can have it free, no commitment.

I said OK. :)

Edit:
Quick update, Wasn't as good as expected. They sent me a refurbished Samsung SIR-4040R. With a crappy remote (lucky my peanut still works). And they want me to return my old unit. Now I have to decide to upgrade this one or just buy an upgraded R10 from Weakness

[alphawave7]

I have 2 Series 1 GXCEBOT's, and one gave up the ghost tonight-Welcome Pwering Up. :(
First call went to the Equipment number posted earlier, she was all too happy to transfer me to Troubleshooting. Even before I was able to protest, I heard the phone ringing. TS said I need a new DTiVo(duh!), but he wasn't not able to do that, but could xfer me to someone who could. Fine I says. Best she could offer after humming and hawing for almost 20 minutes was:
Refurb 40gig for $49+shipping and 1 year commit.
Refurb 80gig for $129"..........................................."
New 40gig for $79+shipping and no commit.

I mentioned I was willing to install myself, but no $ break..she expected me to install in all scenarios. I mentioned having dsl problems, and was considering Comcast for HSI, and they also had free dvr's...her comment was 'and they have far cheaper HD dvr's too!"...I was surprised, to say the least. Said I'd think it over and call back, she offered a direct number to call her back.

Thinking of doing retention, now...I've been a customer for years, have long since gone out of commitment, and every competitor has free dvr's, so I'll give retention a final shot, but expect to get shot down. :(

[soccer_fan]

Best thread !!

[dsiebenh]

As a famous man once said "I ain't dead yet".

Called retention directly, politely said I heard they offered Tivos to long term customers in good standing, could he do it for me?

The answer was yes. I'm getting a second line run. I'm paying $14.95 handling, and I committed to a year. If I wanted to be a prick I probably could have had him drop the commitment and the 14.95 too, but I figured a free Tivo is pushing it enough and I need to preserve my good Karma.

Rock on!

[schnebbles]

I just called DTV again (retention line) and simply said I want another TiVo, what's the best deal. She immediately quoted me $49.

They are coming Saturday to install it. :D I had tried calling a couple times before & was told $99 so this is worth me being patient.

I was going to buy an R10 from Best Buy & just hook it up myself (not with 2 tuners) so this way I'll have the 2 tuners & all! It's for my son who isn't here all the time so I was going to be ok with just 1 tuner for no more than he's here.

No shipping or anything, this woman was really nice! I'm excited!

I asked if I was signed on for another year and she said yes, which is fine with me.

So, thanks everyone for the good advice. I'm glad I waited. Oh, and they will even put my 40hr unit in his room & install the new one in the front room, not sure I'll screw with that, we don't use the capacity of the 40hr one.

Would you recommend putting the R10 on the bigger TV for any reason? it's just a flat screen Sony TV. I'm not sure if the R10 has any advantages over my Samsung 40hr unit I have.

[dtv rep]

to topcat69:

Thanks for what you said about dtv, I try very hard to make your experience a good as I possibly can. Sometimes I have to say no, and that`s a tough thing to do. The offers vary depending on a lot of different things, what we have at the time, your history with us, do you pay your bill on time, do you call all the time looking for "deals", etc. but we DO care, and we want you to stay with us. I take a great deal of pride in what I do and appreciate all my customers. Maybe I`ll get to talk to you sometime, I look foreward to it!!
In any call center there are those who have the wrong attitude, or are just tired, or whatever, but generally speaking I work with a great bunch of people who want nothing more than to give you the best deal we can possibly give you, it`s our job. Ya know, it`s kind of funny, but some people call in thinking we`re there to make sure that you pay as much as we can possibly get from you. WRONG. We strive to get you what you want, of couse we need to make a prifit..duh! but the REAL profit is keeping our customer in the programming package that fits their needs and finances. Yeah, you can call and complain to get something, we actually welcome it because we don`t know what you want unless you do, but offers will vary, and may not come at all, it just varies by a lot of things,
but thank you, your happy and proud DTV rep.

[alphawave7]

Hi DTVRep-
Was I told wrong? Are the $49 dollar DTiVo's new R10's, and NOT refurbs? I'm confuzzled, cuz it sounds like folks are getting new units on this thread?? TIA

[dtv rep]

they`re new. refurbs are sent if you need to replace a bad rcvr

[JWThiers]

Hi DTVRep-
Was I told wrong? Are the $49 dollar DTiVo's new R10's, and NOT refurbs? I'm confuzzled, cuz it sounds like folks are getting new units on this thread?? TIA
If you order from DTV with installation, the model that you get depends on what the local installer has. The installers usually buy their stock in bulk for a cheaper rate and reorder when they run low. If they haven't yet used up all of their non R-10m models you will get a non-R10 model. If they have used up all of their older stock you will get an R-10 model (these are new and are the only models now being produced (since about xmas)). I just had 2 units installed about 2 weeks ago both non-R10's. The only way I know of to assure you get an R10 is to buy it yourself from BB or CC etc. and get a credit on your DTV bill. The downside of that is you have to do the install yourself (not a problem if all you are doing is replacing an existing unit), and you have to pony up the money up front and get the credit on you DTV bill (this can be difficult to get buy the spousal unit in some instances :D ). either way R-10 unit or non-R10 unit still agood deal, eventually the non-R10's will get the 6.2 upgrade anyway.

[topcats69]

I'm gonna wait for the new DVR to come out so I can Get HD DVR and then I'll be a happy 100% satisfied customer. I heard rental will be done hope its true.

[jgcraig]

Okay, here's my story... I called last Saturday and told the rep that I was thinking about replacing one of my DTV receivers with a DirecTivo unit. I felt I needed to be honest so I told him that I could call and say I'm thinking of going to the "other" service but all you have to do is see my account (5 receivers) and tell that I have too much invested to sell out. What could he do for someone who has been a good reliable customer for 5 years? He put me on hold and came back and told me that he would send my a DirecTivo unit, no charge. I was pleased to say the least. I asked if that was installed, he said yes, I told him that I was very picky about my system and would rather install it myself. Bottom line: I buy what I want (upgraded Weaknees 140 hr unit) and he would credit my account $99. I've been around quite a few years and I know good customer service when I see it... this is GREAT customer service... I AM... one happy customer!!!

[JJA]

Back in January I called about gettin a new R10 to replace my old DSR2000. The CSR told me they couldn't guarantee an R10 but suggested I call back in 60 days, by then the old stock should be gone. I asked her to make a note in my file that I was offered a free Dtivo.

Called today expecting the usual "we don't have a record of that committment", but.....within 5 minutes I had an appointment for an installer to come next week to install a new R10 (no guarantee but it's 99% sure). He also will redo some old wiring. All at or charge.

Now, if only they don't pull my distants................................................

[charles_d]

My GXCEBOT finally died this weeked (stuck at poowering up and I didn't feel like replacing the dives _again_). Called the retention number posted earlier ont his thread and asked what my remaining commitment since my hardware just died. The CSR was _very_ polite -- told me that it would cost $50 to end my commitment (did the movers program back in September), but offered a new tivo for free. Couldn't work out a time to meet the installer this week, so he offered a $100 credit on my account if I wanted to pick one up at BestBuy.

Needless to say, I am one _happy_ customer.

[roehrle]

Got a great offer from Dish yesterday so I called DTV to see what kind of deal I could get to stay with DtV. I got a women CSR who was very nice but didn't offer that much. The best I managed was $5 off my monthly bill but with a different service plan that offered fewer programs. After I got off the phone I started to think about what just happened and I think I got the worst end of the deal when I saw what channels were dropped. Has there been a change in DTV trying to keep customers or did I just happen to get a CSR what was very good at her job ??? I really don't want to go to the trouble of changing service but I think I have been had .

[murph3699]

Got a great offer from Dish yesterday so I called DTV to see what kind of deal I could get to stay with DtV. I got a women CSR who was very nice but didn't offer that much. The best I managed was $5 off my monthly bill but with a different service plan that offered fewer programs. After I got off the phone I started to think about what just happened and I think I got the worst end of the deal when I saw what channels were dropped. Has there been a change in DTV trying to keep customers or did I just happen to get a CSR what was very good at her job ??? I really don't want to go to the trouble of changing service but I think I have been had .

Did you call the retention # (800-600-8977)? I called yesterday and explained to them that Comcast was offering a good deal to jump to cable and since I can't get the Red Sox in HD from D* I was considering the offer (which is true). I asked if there was a way for me to get a discounted Tivo box from them in exchange for a programming commitment. The first CSR I spoke with said absolutely not and then told me that cable's HD service is really 480p and I could jump ship if I wanted. The second CSR, who was extremely helpful and pleasant, told me that he would gladly give me a Tivo box for the cost of S/H ($14.95) and that an installer could drop it off tomorrow. I've been a customer since 2000 and did get the $99 HD deal awhile back.

[roehrle]

Yes I did call the retention number, I wonder if it's because i have only been a customer for about 1.5 years ?? Like I said the Dish deal really sounds good because I would end up with a 100hr DVR but would lose Tivo ,which I really like. I would not be too upset being turned down if I hadn't heard so many on this thread getting good deals They really aren't giving you that much. They give you a <$ 200 DVR but collect >$500 by keeping you on the tab. So it's a matter of losing over $500 if you quit or giving you a new DVR. Looks like a no brainer to me.

[schnebbles]

Try calling back. I had to call 3 times I think before I got my $49 TiVo.

It was worth the wait.

[trnsfrguy]

My turn...
I called Directv asking about getting tivo for $49 and was given the runaround. I was transferred to a few different people with the end result being that I couldn't get at that price.
I waited a few minutes and called the retention number. I basically told them that Circuit City was offering the tivo at $50 after rebate and wondered if they could offer me the same deal. Within a few minutes I had the deal, no questions asked.
The installers were here on monday and everything is working fine.

[smith13]

I decided to call DTV and just asked the customer retention rep when my 1 year committment was up and he said May 6th,2005. I just said okay and then I just stopped talking. After a few seconds the rep asked me what it would take to keep me as a customer. I said that I would like a new tivo for my computer room and if possible a replacement for the one in my bedroom. And he said no problem, just pay 14.95 for shipping and we will send them out tommorrow.

[redsoxunixgeek]

there is a way to get around the 2 DVR's every 6 month option, for some reason the company that builds our Order Management System put that restriction. If you ask for Retention (CRG) then you will be able to Get Around it....but do not expect them to be free

[fernanc2]

I just called and said I saw that Dish network was offering 2 DVRs for free. I already have a DVR but I wanted another. He said I can have on for $99 bucks. I said "let me see 2 for free or 1 for $99, no thanks. Is that the best you can do?" He paused for a second and said I can have it for $79. I said I'm sorry but $79 compared to free won't do. He told me to hold on 1 second and transfered me. I guess it was to the retention dept. I woman answered and Asked how she could be on assistance. I gave the same line of Dish network was offering 2 DVRs for free. She said we appreciate you being such a good customer. I will wave the $99 and an installer will come by to install a new DVR no charge next monday. They are going to run the phone line and the addition coax line for free.

[Bradc314]

Oh happy day.


I'm just saying.....

[vman]

Hmm. One of units just died so thought I'd see what they'd do for me to replace it. Went through the regular 1-800-directv number and they offered nothing but the $99. No offers. Then I called retention -- he offered a free unit IF i signed up for the $7/month protection plan. It took me a while to convince him I wasn't interested. So then, since I'm such a great long-term customer (since 1999) he could offer me a better deal than what other, newer members got -- $49.99 +$15 fee, installed. Best he could do. I told him $65 was just an ok offer, and I'd have to think about it. He said he'd make a note in the account of this offer if I called back and wanted it.

It's better than nothing, but seems to be the minimum offered among others here. I guess I may need to call back and threaten to leave.

[SuperWade2]

Just called Customer Retention this Afternoon, said that I was considering my options with Comcast and Dish... the Rep start talking about the ownership of the equipment (which I said was worthless if I canceled my service), and such...but after looking at membership since 2002, he said they could offer the DTivo box for $50...

So I did get the $49 DTivo, which was all I was really looking for... Install scheduled for Tomorrow, which I will probably do myself, as i'm not going to run a second line or anything... I think I have to do another 1 year commitment also, which isn't an issue for me either...

Thanks for this Forum and this Thread!

Sw2

[serenstarlight]

Hmm. One of units just died so thought I'd see what they'd do for me to replace it. Went through the regular 1-800-directv number and they offered nothing but the $99. No offers. Then I called retention -- he offered a free unit IF i signed up for the $7/month protection plan. It took me a while to convince him I wasn't interested. So then, since I'm such a great long-term customer (since 1999) he could offer me a better deal than what other, newer members got -- $49.99 +$15 fee, installed. Best he could do. I told him $65 was just an ok offer, and I'd have to think about it. He said he'd make a note in the account of this offer if I called back and wanted it.

It's better than nothing, but seems to be the minimum offered among others here. I guess I may need to call back and threaten to leave.

And I hope they call you on your bluff. There's nothing more annoying than a customer calling and threatening if they don't get things for free.

[Derrick]

We've been with D* since 1998. We have 3 DVR's and 1 other receiver. Our HDVR2 locks up, then reboots to the powering up screen. Unless I reboot it, it stays at the powering up screen. Rebooting it fixes the problem for 30 minutes - 2 hours. Maxtor's Powermax utility found nothing wrong with the hard drive (80 GB Maxtor purchased from Weakness). I called the retention department and:

1) Asked how much time was left on my 1 yr commitment - (none)
2) Let it be known I was considering switching to Comcast - (would never happen)

He asked what it would take to make me happy. I said "a functional DVR without having to purchase another unit". He said ok, so my replacement will be here Friday and the cost to me was $15.

[cmtar]

I guess I may need to call back and threaten to leave.

I'd tell your greedy a** to leave then.

[vman]

And I hope they call you on your bluff. There's nothing more annoying than a customer calling and threatening if they don't get things for free.

To me, there's nothing more annoying than CSR representatives that give a different story to each person that calls. Some people get offered a Tivo for free (as often as every six months!), others get nothing.

I called TWICE and never threatened to leave, nor did I ask for anything for free. I just wanted to see what they would do to try and make a long-time customer happy. Both calls were polite all the way around, both me and the CSRs. The first person offered nothing, the second tried to do a great deal by giving me something I could get on my own (a replacement Tivo IF I signed up for their warranty service -- guess what, I could do that myself, wait 30 days and get it -- so he was offering me an advance of 30 days. Wow, I'm floored). After spending 10 minuted convincing him I was not interested in this service, he then offered me a replacement for $65. So a $35 discount. For 6 years of service, no late payments, subscriptions to NFL and other packages. Excuse me if I don't feel overwhelmed with their generosity. I didn't ask for it free, nor do i necessarily expect it for free. But I am disappointed in what they offered.

And what "bluff" are you referring to? How do you know that I wouldn't leave DTV? I said I hadn't threatened to leave yet, but believe me, I'm willing to consider my other options. With a broken Tivo and no commitment, there is not a lot tying me to DTV at the moment.

[serenstarlight]

To me, there's nothing more annoying than CSR representatives that give a different story to each person that calls. Some people get offered a Tivo for free (as often as every six months!), others get nothing.

I called TWICE and never threatened to leave, nor did I ask for anything for free. I just wanted to see what they would do to try and make a long-time customer happy. Both calls were polite all the way around, both me and the CSRs. The first person offered nothing, the second tried to do a great deal by giving me something I could get on my own (a replacement Tivo IF I signed up for their warranty service -- guess what, I could do that myself, wait 30 days and get it -- so he was offering me an advance of 30 days. Wow, I'm floored). After spending 10 minuted convincing him I was not interested in this service, he then offered me a replacement for $65. So a $35 discount. For 6 years of service, no late payments, subscriptions to NFL and other packages. Excuse me if I don't feel overwhelmed with their generosity. I didn't ask for it free, nor do i necessarily expect it for free. But I am disappointed in what they offered.

And what "bluff" are you referring to? How do you know that I wouldn't leave DTV? I said I hadn't threatened to leave yet, but believe me, I'm willing to consider my other options. With a broken Tivo and no commitment, there is not a lot tying me to DTV at the moment.

In that case I say hey "at least you have options". I say if you're not happy with the service a rep is providing you have every right/reason to ask for a supervisor.

[JWThiers]

To me, there's nothing more annoying than CSR representatives that give a different story to each person that calls. Some people get offered a Tivo for free (as often as every six months!), others get nothing.

I called TWICE and never threatened to leave, nor did I ask for anything for free. I just wanted to see what they would do to try and make a long-time customer happy. Both calls were polite all the way around, both me and the CSRs. The first person offered nothing, the second tried to do a great deal by giving me something I could get on my own (a replacement Tivo IF I signed up for their warranty service -- guess what, I could do that myself, wait 30 days and get it -- so he was offering me an advance of 30 days. Wow, I'm floored). After spending 10 minuted convincing him I was not interested in this service, he then offered me a replacement for $65. So a $35 discount. For 6 years of service, no late payments, subscriptions to NFL and other packages. Excuse me if I don't feel overwhelmed with their generosity. I didn't ask for it free, nor do i necessarily expect it for free. But I am disappointed in what they offered.

And what "bluff" are you referring to? How do you know that I wouldn't leave DTV? I said I hadn't threatened to leave yet, but believe me, I'm willing to consider my other options. With a broken Tivo and no commitment, there is not a lot tying me to DTV at the moment.
What I don't understand is why there are 2 promotions one for new customers and another for existing customers. There is just as much value for DTV to keep customers as there is to get new ones. Since the offer for New customers is better than existing customers that means that existing customers are second class citizens. I guess that is why they have a retention department, to offer a deal to people that at least are showing a sign that they might be leaving as opposed to that just blindly say "if that's the price I guess I have to buy it?". DTV doesn't make money on the hardware they make on the programing. The razor companies learned a long time ago that you make money on the blades not the handle.

[badrelign]

For 6 years of service, no late payments, subscriptions to NFL and other packages.

Wow you've been a customer for 6 years, you must like the service. No late payments (right) of course that's not by your choice. Let's see how long your service stayed on if you didn't pay your bill. Subscriptions to NFL and other packages, so you pay for the programming that you choose. Big freaking deal.

[Sir_winealot]

Existing customers are normally already locked in for 12 months .....the new customers (and new $$) are more important to them. They figure once you've switched over from cable, they've got ya.

I'd imagine you'd be more apt to get a deal the closer you are to the expiration of your committment.....but it's still up to the customer to ask.

You can often times get a better price from them when upgrading merely by being honest....explaining yer situation....and asking them (w/o resorting to threatening to leave). Nothing ventured....

Wow you've been a customer for 6 years, you must like the service. No late payments (right) of course that's not by your choice. Let's see how long your service stayed on if you didn't pay your bill. Subscriptions to NFL and other packages, so you pay for the programming that you choose. Big freaking deal.

I'd tell your greedy a** to leave then.


Why you guys so hostile? Izzit possible to make your points and still be nice about it?

[serenstarlight]

Existing customers are normally already locked in for 12 months .....the new customers (and new $$) are more important to them. They figure once you've switched over from cable, they've got ya.

I'd imagine you'd be more apt to get a deal the closer you are to the expiration of your committment.....but it's still up to the customer to ask.

You can often times get a better price from them when upgrading merely by being honest....explaining yer situation....and asking them (w/o resorting to threatening to leave). Nothing ventured....





Why you guys so hostile? Izzit possible to make your points and still be nice about it?


badrelign isn't being hostile, he's making a point

[Sir_winealot]

And he's being hostile about making it.

[badrelign]

Why you guys so hostile? Izzit possible to make your points and still be nice about it?

I sometimes just get tired of people pointing out how good of a customer they are. If you been with someone for a longtime it's not because you're a good customer, it's because someone is offering a service that you are willing to pay for. As far as the whole late payment thing goes, I stuck that in to prove a point. It doesn't matter who you get the product from any business is going to expect you to pay for it and pay for when it is due, someone shouldn't point out that they make their payments on time like they should get a medal for it. That's what's expected from them and everyone. And I especially hate it when someone pulls the whole "I subscribe to eveything you have to offer and pay $50,000,000,000,000 a month, you owe me." I, nor DTV, nor any other company you do business with "owes you". You pay for the service that you want and enjoy.

[serenstarlight]

And he's being hostile about making it.

Websters New English Language Dictionary defines Hostile as an adjective; very unfriendly; an enemy.

I fail to see how he's being very unfriendly and an enemy. But hey that's just my opinion.

[badrelign]

That same dictionary defines the word Homosexual as a person who is attracted to members of his/her own sex. Now I'm not pointing fingers or anything. I'm just saying.

[phang]

That same dictionary defines the word Homosexual as a person who is attracted to members of his/her own sex. Now I'm not pointing fingers or anything. I'm just saying.


Ha Ha Ha

Funniest Damn thing I read all day

Ha Ha Ha

[Sir_winealot]

But hey that's just my opinion.


But hey, that's right.....it's just your "opinion."

I sometimes just get tired of people pointing out how good of a customer they are. .............I, nor DTV, nor any other company you do business with "owes you". You pay for the service that you want and enjoy.

I can tell you get tired of it. You work for DTV as a CSR??

I wholeheartedly agree w/you about the "expectations" thing. Human nature dictates that people are gonna try and get as much as they can for as little as they can....by whatever means that suit them.

If I were a representative of DTV and somebody either threatened to leave or laid the bullsh*t out about "I can get 4 TiVo's at CC for $29!" I'd just tell 'em to go ahead.

But as long as there are still reps who, after hearing that say "OK....we'll give you a free one," it's gonna continue to happen.

[badrelign]

True dat, true dat. I do get tired of the B.S. Not that I can't deal with it. I'ts my job to deal with it. That's what I get paid for. I'm just not as easily swayed as other people and won't let them pull a quick one me. I do like the challange though.

[serenstarlight]

But hey, that's right.....it's just your "opinion."



I can tell you get tired of it. You work for DTV as a CSR??

I wholeheartedly agree w/you about the "expectations" thing. Human nature dictates that people are gonna try and get as much as they can for as little as they can....by whatever means that suit them.

If I were a representative of DTV and somebody either threatened to leave or laid the bullsh*t out about "I can get 4 TiVo's at CC for $29!" I'd just tell 'em to go ahead.

But as long as there are still reps who, after hearing that say "OK....we'll give you a free one," it's gonna continue to happen.

And it's unfortunate that not everyone can share my correct opinion.

[badrelign]

And it's unfortunate that not everyone can share my correct opinion.

Websters dictionary also defines the word Unfortunate as an adj: meaning unlucky, too bad.

I think it's unfortunate that we have to listen to you up on your pedestal.

[vman]

I sometimes just get tired of people pointing out how good of a customer they are. If you been with someone for a longtime it's not because you're a good customer, it's because someone is offering a service that you are willing to pay for. As far as the whole late payment thing goes, I stuck that in to prove a point. It doesn't matter who you get the product from any business is going to expect you to pay for it and pay for when it is due, someone shouldn't point out that they make their payments on time like they should get a medal for it. That's what's expected from them and everyone. And I especially hate it when someone pulls the whole "I subscribe to eveything you have to offer and pay $50,000,000,000,000 a month, you owe me." I, nor DTV, nor any other company you do business with "owes you". You pay for the service that you want and enjoy.

Actually, all businesses do pay attention to your payment history, and it does influence how they treat you. That is a fact. Of course you are supposed to pay, but DTV is also supposed to provide uninterrupted service and they HAVE had outages (sunspots), they've double billed, etc. Stuff happens. I don't demand a credit for every little problem they have had, and they do not cancel people if their payment is a day or two late.

Yeah, I've been a good customer for 6 years because DTV has provided a service I want. I am at a point where I am reconsdering my options. I have given DTV a chance to make my decision easy -- and they are getting something too-- a renewed 1 year commitment. I am fully aware that they are under no obligation to give me anything. At the same time, I am under no obligation to stay with them. Essentially, we're trying to reach an agreement on a new contract, and CSRs have been given authority to make such deals.

And you may be tired of how people say they are such great customers and pay on time, etc. Well, it's the truth. And when you talk to DTV do they not stress their benefits, what great service they offer, etc? What is the difference? We each are stressing our positives.

I just don't get why some out there are so upset that I am discussing my options with DTV and am trying to get the best deal for myself. Clearly, they have an established policy of providing these benefits. If they don't want to "give" me anything, they don't have to. And I don't have to stay.

If you are a CSR and are tired of putting up with this, well, frankly, that's your job. Maybe you should seek a new one where you'll be happier.

[badrelign]

True dat, true dat. I do get tired of the B.S. Not that I can't deal with it. I'ts my job to deal with it. That's what I get paid for. I'm just not as easily swayed as other people and won't let them pull a quick one me. I do like the challange though.

I think that about sums it up. Why don't you read the rest of the posts first.

[serenstarlight]

It all doesn't matter to me, to deal or not to deal. I'm just happy to be on my pedestal. ;)

[Sir_winealot]

It all doesn't matter to me, to deal or not to deal. I'm just happy to be on my pedestal. ;)
Well, don't let it hit you in the a**..... :p :D

[vman]

Websters dictionary also defines the word Unfortunate as an adj: meaning unlucky, too bad.

I think it's unfortunate that we have to listen to you up on your pedestal.

Pot, meet kettle.

[phang]

Pot, meet kettle.

HI KETTLE !!!! :cool:

[badrelign]

Hey what's wrong with pot? I like pot.

[serenstarlight]

Pot, meet kettle.

oooh slam bam thank you ma'am :D

[mhn2]

fernanc2,

I printed out your post and called DTV yesterday. I told them I wanted to get another DVR for the bedroom and I heard DishNetwork was offering 2 free DVRs. The CSR said I could buy one for $99 + tax + s&h. I said "I would rather stay with DTV, but 2 free from Dish is hard to pass up. She trsfrd me to retention and I repeated the story and the guy pulled up my account and said he could give me another DVR at no charge with 1 yr committment. Sweet! I didn't have to threaten leaving or anything. He said he would have to chg $14.95 s&h which was fine by me. The installer is coming tomorrow - that's right, free install also. I called back a little later and asked another rep if I would have to pay the installer the $14.95 fee or anything else. She said no, your acct just shows a $49 chg and a $49 credit for the DVR. There is no $14.95 charge I don't have to pay the installer anything either. I have had DTV for 2 yrs now and have 2 reg recvrs, one DTiVo, and Total Choice Plus or higher the entire time. I am maxed out on my single LNB dish with 3x4 multiswitch, so I will call today to see if I can get a triple LNB dish to replace it. We'll see.

[mdevinc]

I was a customer 2 years ago until I went with D*sh. My dish contract is over and wanted a Tivo unit because it was so much better than their 508. So I called and they offered me the exact same deal as a new customer. I got 3 regular receivers and a Tivo unit, total of 4 receivers for 49.00 and I own the equipment, not a lease like D*sh. I was transfered 4 times to 4 different people, and the first 3 all said 49 for each receiver. I told them that didn't sound like a good deal. Then the last CSR offred me the better deal.

I took that deal right then because a few months before, they wanted me to pay for all 4 receivers because I didn't have the old equipment, just like this time.

I wonder why I got such a good deal?

[vector1701]

Any new stories?

[toadshama]

This is the community that made me decide to go with DTV. Thanks

[DTVPro]

This community has provided me an interesting prospective on the other side of things.

As a DTV protection plan TSR now, I don't have to deal with many of the people that try to lobby for free stuff all the time, but it is interesting to see threads like this when you've been on both sides of it.

I do however, think that people with the DTV protection plan have even higher expectations of what they should get, so some of them are even worse than some w/o the plan.

I've been a Dish customer, and I do have to say that their service totally sucks.

I wouldn't be a dish customer if they paid me (altho, that's merely because I get my DTV for free anyways)

[Gojira69]

Any new stories?
Yes. My free dTiVo arrives this Saturday. I told two co-workers about it and they already got their Samsung DVR80's, before me!

[501]

yo sandberg whats crackin?