HDMI FAILURE Poll - EVERYONE please respond [Text View] - Page 3

mike_k7

10-26-2004, 07:33 PM

I picked up my fourth unit from CC tonight. I saw that they had them in stock so I thought I would try that route instead of having it shipped. I got it home and looked at the box and it had already been opened. Thinking that it must have been returned and put back into inventory, I took it back to exchange it for a new one. The only other one they had looked like it had already been opened as well. I spoke with someone who appeared to be a manager - he said they never put returns back into inventory and that there was no way this unit was a return. Both units had born-on dates of July, 2004, which made me leery as well. Having nothing to lose, I took the second unit home. Upon closer inspection, which should have been done in the store - stupid me, there are several scratches on the case and smudges on the front and bottom of the unit.

So either the guy at CC is not being truthful, or, my other thought, is that maybe DTV is fixing the units that are returned to them and sending them back out as new. Could this be? It makes sense that DTV would want to somehow reuse the units that were returned, I just can't imagine them selling them as new. Anyone heard of this?

I've not tried to see if the HDMI works yet. My guess is still that it was a return so I don't think I will mess with checking it and just take it back.

bfdhe

10-27-2004, 10:43 AM

Received my replacement from DTV yesterday (After 2 weeks).

Born on date: sept 07 2004. Do not have it hooked up yet, but hope it all works.

FJ Merlin

10-27-2004, 01:29 PM

Went to CC today. Told the guy I had a problem with HDMI, he said "We dont" as he pointed to an LCD monitor hooked up to the 10-250 working like a champ. He pulled the box out and checked the born-on date....dated 18 - aug - 04. I asked him if I could bring mine in and swap it out for a newer one and he said sure. I asked him if the newer one still doesnt work could I bring it back in and hook it up to the LCD screen that was working with the other box, he said sure... needless to say I feel a little better about this. Hopefully this new dated box works, I wont know till Friday so I will let you guys know then.

no1home

10-27-2004, 08:38 PM

Well, I guess I jinxed myself by voting that my HDMI port was working. It was working fine, but the next day I got the Blue Screen of Death saying the unit was shutting down because the internal temp was too high. Of course the unit was cold to the touch. Tried unplugging it and plugging it back in serveral times but never got past the "Almost there.." screen, after which the BSOD would reappear.

So I unplugged the HDMI cable, plugged in a component cable, and fired it up. Guess what, it worked. So add me to the list of failed HDMI ports. This sucks, right during the World Series too.

FJ Merlin

10-28-2004, 10:53 AM

Originally posted by FJ Merlin
Went to CC today. Told the guy I had a problem with HDMI, he said "We dont" as he pointed to an LCD monitor hooked up to the 10-250 working like a champ. He pulled the box out and checked the born-on date....dated 18 - aug - 04.

Well, I checked my box and it had the same build date as the working one at CC. What does that tell me?? I have no idea...

Now I dont want to go through the hastle of bringing it in for a box with the same date... what to do, what to do???

Sc0rp10n

10-28-2004, 08:39 PM

dead out of the box. i have 1 HR10-250 using HDMI->DVI in my living room that has been working for about a month. my new HR10-250 for my home theater was dead out of the box. picture was mostly black with some blue. switched to component and picture was fine.

i bought this unit from weaknees and the directv seal was broken on the box. this is not an upgraded unit so there is no reason that the seal should have been broken. the contents in the box reaked of "restock". i was afraid this was going to happen.

sjmaye

10-29-2004, 04:47 AM

I am at the seriously ready to purchased stage on a HD DirecTivo. I have been watching this HDMI failure for a while now. I had hoped Directv would have had a fix by now. Guess not?

I am putting together a ~90" front projection home theater. I am not really familiar with how big an improvement HDMI provides in picture quality over component video connections.

Is there really a noticeable difference?

alfried3

10-29-2004, 07:27 AM

Mexicao Agust 2004. HDMI shot out of the box. First picture was green, then dark blue, now nothing, Using components. Has anyone had problems with DTV Customer service dealing with repplacements. If replaced, what is the process. Thanks.

mrmits

10-29-2004, 09:22 AM

on second unit. everything fine so far. i really dont see much of a difference between hdmi and component.

bought 1st unit online, hdmi had paint by numbers look to it. got it replaced from Directv advanced technical support 800-695-9251 and they fedexed me a new one.

Mark.patton

10-29-2004, 11:27 AM

I have the Hughes HD10-250 it's been running fine for almost two months. I must be over the hump.

bfdhe

10-29-2004, 03:49 PM

I had mine for 3 months before the HDMI died. Over the hump? I doubt it.

djjefft

10-31-2004, 04:16 PM

Have had my HR10-250 since July and today, during footbal the HDMI goes out. I fiddled with it a little, then pulled it out in favor of component cables and it worked fine.

It just started flickering, then finally went out.

I called advanced tech support and they asked if I had tried a new cable. I said no, the unit is under warranty, so why would I go out and pay for a new cable to test it out and then lose the money.

She told me that the cable was not under warranty (is this true) and to go buy one and if it did not work, they would credit me the amount of the cable an send me out a new unit.

Kinda late in the day, so I guess I will get the new cable tomorrow, but my gut tells me that it is not the problem.

Should I demand a new unit or do I not have a choice?

Thanks

Jeff

tivoboy

10-31-2004, 04:24 PM

Wow!! Could it be the cables? Could it be that all this time we are looking at the wrong thing? I always wondered how they could put 100$ worth of cables in the box, maybe they are just really cheap cables and they burn out.

Anyone try another cable on a dead HDMI box?

ccmdphd

10-31-2004, 04:29 PM

I just got my second HDTV recorder and can't get the HDMI to work. I see muddy colors with a picture for a few seconds and then it's gone. I can get the component to work, and can also get HDTV to work with Comcast. If anyone has any ideas; let me know; otherwise I am returning the unit and waiting until they have something that works. The component picture is so inferior that I am not willing to pay 1000+ for it.

BTW, I did try a differnit DVI-HDMI cable. It didn't help.

Any ideas?

Carl C
Ann Arbor, Mi

hipreck

10-31-2004, 06:36 PM

ccmdphd, My first unit did the same thing. Return it for another. My second unit has been flawless.

Weyoun9

11-01-2004, 07:37 PM

:down: I activated an HD10-150 DirecTV TIVO two days ago and the HDMI port was dead on arrival. After spending well over an hour on the phone with DirecTV, they said talk to the vendor.

I talked to the vendor who said that they were not allowed to replace a registered HD10-250. They said taqlk to DirecTV.

S here I am with a brand new malfunctioning HD10-250 and no one will help. DirecTV has been totally unresponsive to this problem.

cocoon

11-01-2004, 11:51 PM

Originally posted by Weyoun9
:down: I activated an HD10-150 DirecTV TIVO two days ago and the HDMI port was dead on arrival. After spending well over an hour on the phone with DirecTV, they said talk to the vendor.

It may take several phone calls to get someone sympathetic and failing that threaten to cancel directv over the lousy service (you may even get a sizable service credit over the matter). Still even if you get the replacement from directv no guarantee that you will get one with a working HDMI port.

It took me over 5 replacements and a hell of a lot of frustration to get a working unit.

BiminiRoad

11-02-2004, 12:46 PM

I've been lurking in here for a while now and thought I'd weigh in on my experiences. I bought my HDTivo on 10/1 and the HDMI promptly failed 3 weeks later. I switched to component outs and have not had any issues since.

I received software update 3.1.5d about a week and had no issues. It would seem that my failure occured soon after the 3.1.5e update. I'm not so sure this had anything to do with my HDMI failure, which came in the form of reduction in color depth. Perhaps 16 colors.

I could have exchanged the unit @ BB, but I decided against it. I fully expected another unit w/ same traits. (...and would lose all my recorded shows)

So, I plan to utilize my one year warranty. Barring any further failures, I will get a warranty replacement once it seems there is a working fix.

On a side note, I did remove my HDMI card and reinstalled it just to be sure it was properly seated. It seems to be seated, but the pins are extremely small. During this exercise, I took some photos of the HDMI card and will share them if there is any interest.

bfdhe

11-02-2004, 02:43 PM

Now on my 4th HDTiVo.... HDMI works!!! (Not holding my breath) It has successfully upgraded to 3.1.5e, added 2-300B drives, Ethernet and TiVoWeb.

So far so good.

Loren Kruse

11-05-2004, 02:41 PM

Outsider looking in...

So in the past we have seen -

HDMI fails but pushing down on HDMI will restore service so long as pressure is held down

HDMI fails after a software upgrade, perhaps Replay is adjusting the signal strength on the HDMI through software

HDMI not working on a newly opened unit, surely it was tested at the factory?

Outside cable tension on the connection causing problems?

Seems like by now this problem would have been solved...

Here is a good website to look at - http://www.hdmi.org/

Here is the SPEC's on HDMI - http://www.hdmi.org/manufacturers/retrieve_hdmi_spec.asp

adamsfbay

11-07-2004, 03:14 PM

More info:

My HD TiVo arrived three weeks ago from WeakKnees. It's a late September manufacturer date.

HDMI worked out of the box with my 55" Fujitsu. I have a DVI HD Receiver and an HDMI DVD player running through a DVI switch.

I babied the TiVo, installing it carefully into my rack, and inserting a Monster HDMI to DVI cable one time, gently. Since then it has remained, untouched, in my media room. Literally nothing has touched the box or the cable connection since. I received both the "d" and "e" software updates in the interim, the last about 1.5 weeks ago.

Last night I watched a show or two perfectly at 1080i. This AM, after three weeks of perfect functioning, I turn on the TV to see that everything looks as if it's rendered using 4,000 colors - obvious banding. Changed the DVI switch mode, changed the output resolution mode, restarted the TiVo - nothing. Unplugged the HDMI and reinserted it a couple of times. Nothing.

So - warning to others. The HD TiVo HDMI from a September build might work for almost a month - and die like a dog for no obvious reason.

This one's going back to WeaKKnees - their service has been EXTRAORDINARY, and I'm very glad I purchased it through them.

-Adam

rockytopps

11-07-2004, 09:15 PM

...hooked first one up yesterday and HDMI port is dead right out of the box. HD tivo had a born on date of Aug. 12 made in Mexico. I took it back today to Tweeter here in Nashville and they said they had some new units in. They went to the stockroom and brought out their last unit. I opened up the box to find out it had the exact same born on date, so needless to say I wasn't very confident. Got home and hooked unit up to my new projectors Hdmi input and to my amazement....IT WORKED!!!! For approximately 15 minutes that is:mad: It went haywire showing pink and green lines all over my screen. Man I am so ticked. I spent $175 for a 40ft. Hdmi to Hdmi cable and can't even use it. Before anyone says it, yes I tried two different Hdmi cables, so it isn't the cables. Component works but the longest comp. cable I have is about 6ft. I guess I am going to have to order a 40 ft. component cable which runs another $140 if I want to be able to use my BRAND SPANKIN' NEW projector that I just bought. The most frustrating and baffling thing of all is why these HDMI ports aren't checked before the boxes are shipped. Whatever happened to quality control?

abbas

11-08-2004, 01:24 PM

I had bought my HD TIVO in July and finally got my Sharp 45 inch LCD LC45GX6U installed. The Sharp's HDMI failed to recognize the HDMI on the Diretv. So last week, I went and exchanged the TIVO unit. Now, everything works fine except I get this pink hue every so often on the screen. The problem that happens is that on HD channels, the Sharp unit gives a temporary error of no digital sound output. The pink hue goes away when I go into the Sharp's HDMI settings and reset them. The Sharp has 4 HDMI setttings, Auto, RGB, YCbCr4:4:4, and YCbCr4:2:2. First, I had it set to Auto and got the pink hue. Then I went thru all the options and found the YCbCr4:4:4 to be the correct setting and again at a later time I got the pink hue. One I reset everything again, I realized that the RGB setting creates that hue under normal circumstances. So I am wondering, if the Directv is at fault or my own TV....

As of yesterday, I changed to the HDMI to DVI cable and so far no problems and obviously no audio error. Will see in the next few days if the DVI input on the Sharp will handle the Directv better. BTW, I do have the latest software, the 3.1.5e.

The ouput on the Directv is always set on 1080i. Since the Sharp does 1080p, it will be upscaled no matter what.

Abbas

chuckbr

11-08-2004, 01:38 PM

Abbas,
You are not alone -- I have an LC45GX6U with same "pink screen" syndrome, but others with displays made by other companies have the exact same difficulty. It clearly seems to be a problem with HR10-250 output. I'm just going to use another interface until units with a solid fix are available (hopefully before the 1 yr warranty is up!!).
Chuck

Originally posted by abbas
I had bought my HD TIVO in July and finally got my Sharp 45 inch LCD LC45GX6U installed. The Sharp's HDMI failed to recognize the HDMI on the Diretv. So last week, I went and exchanged the TIVO unit. Now, everything works fine except I get this pink hue every so often on the screen. The problem that happens is that on HD channels, the Sharp unit gives a temporary error of no digital sound output. The pink hue goes away when I go into the Sharp's HDMI settings and reset them. The Sharp has 4 HDMI setttings, Auto, RGB, YCbCr4:4:4, and YCbCr4:2:2. First, I had it set to Auto and got the pink hue. Then I went thru all the options and found the YCbCr4:4:4 to be the correct setting and again at a later time I got the pink hue. One I reset everything again, I realized that the RGB setting creates that hue under normal circumstances. So I am wondering, if the Directv is at fault or my own TV....

As of yesterday, I changed to the HDMI to DVI cable and so far no problems and obviously no audio error. Will see in the next few days if the DVI input on the Sharp will handle the Directv better. BTW, I do have the latest software, the 3.1.5e.

The ouput on the Directv is always set on 1080i. Since the Sharp does 1080p, it will be upscaled no matter what.

Abbas

ctsshack

11-08-2004, 11:48 PM

I haven't post here before (but have on another "unamed" board). I've had a SAT-T60 for many years and it's been a great box. So I decided to add a HR10-250 to my collection. I received a unit (Build date Sep '04, Mexico) and sure enough my HDMI was dead. In the System info screen the HDMI status was none. This was bizare I thought since it seemed as though it was not even there. As a person with many years of PC and minor electronics experience, I decided to explore further. I decided to explore this further.

I opened the cover and the HDMI card appeared to be seated properly but it was not. A little pressure in one the card towards the front confirmed my suspicion. It seated in there but a few seconds later popped back out. I removed the card (removing the 3 screws in the back), made sure there was no dust or anything and reseated the card. I noticed that there is quite bit of play on the holes when the 3 screws are not tightened. I seated the card with best contact as possible and held it in that position while tightening the middle, then bottom then top screw and the board seemed to stay seated firmly. Replaced cover, hooked everything back up and HDMI fired right up and looks beautiful :)

Probably during shipping the card worked loose. (My old Yamaha surround sound receiver this something similar loosing the display and front buttons every time it traveled.)

So if you are technical enough and your HDMI goes on the fritz. Try reseating the card and see if that works.

abbas

11-09-2004, 10:29 AM

When I took my first TIVO unit back for the exchange, the salesman was asking me if I manually turned the HDMI on? He said with their unit, he had to open it up and manually turn it on... I dont know what that meant but maybe he was referring to reseaing the card. He was too busy to show me that day so he just replaced my unit.

chuckbr - So far no pink screen with the DVI input on the Sharp. If the DVI works out, I have no problem staying with it rather than going for HDMI. I dont use the audio of the HDMI and the video should be the same. But it is nice to know the problem is with the TIVO unit, it would be kinda hard to replace the sharp.

abbas

ctsshack

11-09-2004, 12:15 PM

I’ve got a Sony Wega KF-50WE610 hooked to my HR10-250. Your correct in that using HDMI and DVI should be exactly the same in terms of video. Comparing DVI/HDMI to component is another story. HD broadcasts look slightly better on DVI/HMDI than component. What blew me away was how much better the SD (Standard definition) channels looked on DVI/HDMI. The component showed pixilation and the DVI/HDMI signal smoothed out better. Of course it’s not as sharp as HD, but it’s certainly a big improvement. The problem with component is you going from a digital source, to analog and back to digital on an LCD projection TV like mine. Even my parents CRT Mitsibishi HD set converts everything to digital to display to an analog tube. So you mileage may very for those with CRT HD sets.

So now I’m very happy with my HR10-250 (just need to make sure ver E of the software doesn’t load since I’m reading all the horror stories about it.) Now I can truly enjoy true HD and PVR in one nice package :)

adamsfbay

11-09-2004, 01:33 PM

Don't count your chickens - my HDMI worked perfectly for one month before it suddenly stopped working (posterizing)

I've come to the conclusion that the HD TiVo simply has major quality-control issues with HDMI that won't get fixed for some time. My vendor has agreed to swap my unit for a new one a few months into 2005 when I suspect a real fix might make its way to market.

Regarding HDMI vs. Component - I had never hooked up component until I had to out of necessity, and I politely disagree with your statements.

First of all, I have a 55" Fujitsu plasma. I know good digital signal, as I have an SDI-modified DVD player going pure digital to an iScan HD, and from there DVI to the Fujitsu. The iScan HD is 1:1 pixel mapped withe Fujitsu screen so no scaling whatsoever is being done by the plasma. On good DVDs I get a picture that looks and feels like good HD.

I find the HD Tivo Component picture to my plasma actually more appealing than the HDMI version I experienced for one month. It's smoother, without any loss in detail - and it has substantially less noise than HDMI did, even with the noise reduction feature on the Fujitsu set to off. I was shocked. Of course, this shouldn't be - and I believe that it indicates that the HDMI soluton on the HD TiVo is basically crap, even when it DOES work. SD pictures over component from D* look as crappy as they do over HDMI - and they are really crap (just look at SD over digital cable or even OTA and it's much better, less compressed). The HDMI SD definitely doesn't look a single bit better than the component.

I'm not the only one who thinks so. Ultimate AV Guide also found that they preferred the HD component output over HDMI. I'd have to agree with them, at least on my set.

So, even with HDMI shot, I'm surprisingly happy. Component is definitely slightly better on this box. I'll still go for the trade in early 2005 - but mostly to get new hard drives with less wear, and on the hope they have increased the video fidelity of their HDMI solution. We'll see.

Don't assume HDMI is "better" just because it's digital. In this case, it's not.

abbas

11-09-2004, 04:23 PM

chuckbr - do you know anyway to stop the sharp from scaling everthing to 1080p? I like to see how the HD Tivo unit will perform.

abbas

ctsshack

11-09-2004, 04:50 PM

Adamsfbay – I usually have the disclaimer of “you mileage may vary” and I should have on such a subjective items such as picture quality. It may be true that on your plasma set, the component is better looking. I’m strictly going by what I see on me Sony LCD rear projection. You are correct in saying that digital does not mean better. (Cell phones come to mind!) The issue I have with component on my set is over pixilation. The fact remains that whenever you go from digital to analog and back to digital, your going to introduce additional pixilation not mater what. Before the HD TiVo I had a Samsung SIR-TS160 and on this unit the component was better than the DVI output as the DVI was too dark. (This was a Samsung issue instead of a Sony Issue.) As mentioned earlier in this thread, there appears to be a change in the HDMI cards from the earlier HD TiVos to the later ones. Perhaps I have the rev B card and you have the rev A card and that might explain the discrepancies.

unixadm

11-09-2004, 10:27 PM

Originally posted by rockytopps
Man I am so ticked. I spent $175 for a 40ft. Hdmi to Hdmi cable and can't even use it. Before anyone says it, yes I tried two different Hdmi cables, so it isn't the cables. Component works but the longest comp. cable I have is about 6ft. I guess I am going to have to order a 40 ft. component cable which runs another $140 if I want to be able to use my BRAND SPANKIN' NEW projector that I just bought.

$140 for 40 foot Component???

Try Pacific Cable:

$56 for 50 feet
$69 for 75 Feet
$85 for 100 Feet

http://www.pacificcable.com/VideoAndAudio.htm#Python_Component_Cables

10 Meter HDMI to HDMI for $85
15 Meter HDMI to HDMI for $110
http://www.pacificcable.com/HDMI_Cables.html

I picked up a 5 Meter HDMI to DVI cable there for $42

abbas

11-10-2004, 01:15 AM

Well, guess what... my HD TIVO kept powering down for no reason so I had to take it in for an exchange for the second time in 4 days. It kept saying it had overheated when the entire was very cool to the touch. The is new one seems to be quirky in its own way but has not justified a return yet. Will see how it will work out in the next few days.

abbas

Chadwickus

11-10-2004, 12:00 PM

I hooked up my new HR10-250 the other day to my Panny 26" LCD using HDMI to HDMI. No picture. I thought for sure I was hitting the same problem as some are reporting here. But, I read the manual for the TV and realized is defaulted to Component connections. Went into the menu on the Panny and changed the input it was looking at to HDMI and voila! it was off and running. No problems yet after about three weeks. So, if you get no picture at all this might be something worth checking at least. Some are obviously dead if it doesn't list working HDMI in the System Information screen and this certainly doesn't apply to folks with garbled colors or low res, but thought it worth mentioning.

Chad

webpowered

11-12-2004, 04:34 PM

My HD TiVo HDMI output gave no picture at all when I got it in September. It says Mexico 14 Aug 04. I've been using component outputs instead, but read just yesterday (when I joined this forum) that this is a common problem.

Today I tried HDMI again and got nothing. I looked at system information and without the HDMI connected it says "HDMI not connected", but when I connect the HDMI cable, and change the output to 480i so I can look at the monitor in my bedroom, the system info says : "HDCP not enabled".

I'm using a Sharp Aquos LC32G4U.

Should I assume my HDMI card is defective, and replace the unit from DirecTV (even if I wait a while so I'm sure I won't keep getting HDMI defective TiVo's)?

If the TiVo system info says "HDCP not enabled" it must know that the TV is connected via HDMI, so I don't understand how the HDMI card in the TiVo is not connected? Or are they just defective period?

There are no settings on the Sharp to "enable HDCP". I read emails in this thread from people with similar Sharp Aquos LCD's that can get theirs to work, albeit with pink screens and snow.

I notice when I go to the HDMI setup menu on the Sharp Aquos the two choices "Signal Type" and "Auto View" are greyed out and don't let me choose them. Is this because no HDMI info is coming from the TiVo?

Thanks for any replies, Don

Chadwickus

11-12-2004, 05:32 PM

Originally posted by webpowered
I'm using a Sharp Aquos LC32G4U.

Thanks for any replies, Don

Don,
I noticed that the Sharp Aquos LC32G4U has both HDMI and DVI inputs. The HR10-250 comes with both HDMI-HDMI and HDMI-DVI cables. Have you tried both possibilites? Make sure you disconnect one while you try the other. And make sure the Components aren't connected up. I can't imagine that the choices in your Sharp menus are grayed out because it isn't receiving a signal from the receiver. Maybe, but sounds odd. Also, HDCP not enabled might happen at 480i because that resolution doesn't supprt HDCP.

If I understand you correctly, using just the HDMI-HDMI cable at 480i you are getting a picture? Is this correct?

Chad

abbas

11-12-2004, 08:03 PM

Well, I think I have to back for the 3rd time and fourth unit tommorow. This new unit keeps locking up. I think the lockup are due to the HDMI connection but not sure. I get the blue screen of death that say the unit has overheated but it is cool to the touch. I wish somebody else made a different brand.

Off the subject, does anyone know if there any discrete IR codes for the format/resolution change?

webpowered

11-12-2004, 11:22 PM

Thanks for reply, Chadwickus,

No I've never seen any picture at all using HDMI on the Sharp Aquos.

I wanted only to see if the system info on the HDTV TiVo showed any change when the HDMI was connected from TiVo to Sharp LCD. The only way to do this was look on another monitor, so I had to set it to 480i for conventional monitor to show the TiVo menu.

I had tried the HDMI to DVI cable too and saw no picture.

The Sharp LCD actually has different inputs for different equipment, so I could have a computer with DVI out connected to the DVI in on the Sharp and also have HDMI connected from the TiVo and switch back and forth between them.

I'm still curious if for sure my HDMI out from the TiVo is defective.

I've been reading other replies at the forum from the last few months and other issues such as restarting etc. are proposed, but primarily the faulty HDMI seems to be the culprit.

I just want to make sure I'm not doing something wrong before I get a replacement and then find out the replacement doesn't work too!

Any more feedback welcome from anyone!

Don

sabadon

11-15-2004, 01:22 PM

I found this forum trying to track down what's wrong with the HR10-250 which was installed 11/10/04 to a Samsung 5063W HDTV.

Component output works but HDMI to HDMI and HDMI to DVI do not work.

After playing with HR10-250 and the TV for about 12 hours on Wednesday and Thursday, called Direct TV Friday and told them I thought I had a bad HDMI output jack. The tech rep surprised me (and made me suspicious) when she said very early in the conversation they would send me out a new one as a replacement. Received it about noon today.

Will report back on what happens when I install it.

Hooked up new unit. Made in Mexico Sept. 3, 2004. HDMI was DOA.

The good news is that since I have never seen HDMI output working, I don't know what I am missing, if anything.

Spent several hours tonight reading this whole thread. I suspect it was actually all written by Stephen King and is not really happening.

Will be contacting DirectTV tomorrow to see about unit number 3.

E3ACJA

11-15-2004, 08:40 PM

I just returned my HD/Tivo receiver made to Circuit City. The HDMI failed twice. The picture was great but I did not get any sound. Hopefully this third receiver will work the way it is suppose too. Considering the problems I have had I purchased their extended service plan for five years. Tha last thing that I want to happen is have a problem with this unit after the manufacture's warranty expires. This a very expensive piece of equipment. I hope this helps.

abbas

11-15-2004, 08:49 PM

On mine, every time I connect the HDMI cable, the unit locks up. I have to reach behind and unplug it and then use the component output. I still need to go replace it.

jlmza2350

11-16-2004, 12:08 PM

I am now on my 4th HD-TIVO. I purchased them at CC and have had major problems.

1st unit- Hard drive dead out of box.

2nd unit- HDMI dead (no picture) after 2 days.

3rd unit- HDMI shows BSOD(Internal temp to high) after a few minutes.

4th unit- Same as the 3rd. I still have this unit.

Internal temp is fine after restarts. Units 2-4 worked fine with component outputs. No problem with temp.

I have a Sanyo Z2 with a 7.5 meter Lindy DVI cable and a Monster adapter.

I had a HTL-HD that worked fine with the DVI cable.

I have 10 days before the 30 day return is up at CC.

I do not have another HD TV to experiment.

My questions is could the problems with the HDMI be related to my projector?

After 3 have failed about the same way I wonder if it's a problem with my system.

rockytopps

11-16-2004, 06:48 PM

From jlmza2350:
My questions is could the problems with the HDMI be related to my projector?

No!! It is NOT your projector. I have a projector as well (Panasonic AE700) and I am having the same problems with the HDMI output as anyone else. I have a 40 ft. HDMI-HDMI cable running from my SECOND HDTIVO to my PJ and it doesn't work. Component does. On my Pj's menu the HDMI options are greyed out when trying to use the HDMI. Directv fully knows about these issues and are supposedly trying to iron them out. They told me to hold off for a while and use the component output until they fixed the problems. So, for now that is what I am going to do. For now, I will use my HDMI cable on my newly ordered DVD player (Sony DVPNS975V).

abbas

11-16-2004, 07:18 PM

jlmza2350 - I have had the exact same problems you have had but with my LCD. I picked up the fourth one today. The sales person was an ass to me saying they have never anyone return so many unit. I come home and hook it up and the HDMI is dead out of the box. I think I am going to wait a few months before retuning this one.

E3ACJA

11-16-2004, 07:19 PM

Does anyone know if a HDMI failure on the HD/tivo unit can cause a failure on the HDMI connector on my tv. I just purchased a 34 in. widescreen sony (model # 34XBR960). I just returned for a third time my directv HD/Tivo box and the last thing that I want is for the HDMI on my tv to get messed up because the HDMI on my Tivo box fails. Any advice is greatly appreciated.

E3ACJA

11-16-2004, 07:26 PM

abbas,

where did you buy your unit that you can return it to the place you bought it at after a few months. Sounds like probably purchase an extended warranty. I still like to know where you bought your unit. I purchased mine at Circuit City in California.

rockytopps

11-17-2004, 11:12 AM

Originally posted by E3ACJA
abbas,

where did you buy your unit that you can return it to the place you bought it at after a few months. Sounds like probably purchase an extended warranty. I still like to know where you bought your unit. I purchased mine at Circuit City in California.

There is a one year warranty that comes with the receiver. I also bought a two year extension.

jlmza2350

11-17-2004, 11:14 AM

rockytopps and abbas,

Thanks for your feedback.

I think I will try one more time. If it fails again then I will just return it and go back to my HTL-HD and wait till I hear they have the problem fixed.

abbas

11-17-2004, 12:44 PM

I bought the unit at Magnolia's Hifi. But get this, I exchanched the unit yesterday again. The salesman in my opinion was kinda rude in taking it back. This is my fourth unit and the HDMI is dead out of the box and the component is acting kinds funny, it gets out of sync when change the inputs on my tv. I have to change the resolution on the Tivo unit to re-sync it. I called the manager and said I am sick of this whole thing. He said that there is no way the problem is with 4 directv unit and the problem is my TV. I told him if he could get the HDMI to work, I would take the unit back and keep mouth shut. So today, I am suppose to take my unit into the store so that he can personally check it to their TVs.

I would have been happy with the component this time if it wasnt acting wacky because I am really sick of this HDMI thing but the component is not right on this unit either.

I have been trying HDMI connection over and over today to both the HDMI and DVI of my TV with no result. This time, I am going to have them open up the new unit in the store and attach to the TV before I leave.

Will let you know the outcome....

Abbas

abbas

11-17-2004, 12:51 PM

To Rokytopps - the unit came from Magnolia Hifi in the Northern California. I bought it with a 4 year warranty and at the time of the sale, the salesman told me that I could return it for any reason at all in the four year time. Since I had lost my previous HD within 2 years, I thought it was a great idea. I am sure they never thought I would be bringing the unit back so many times. I have thought about going back to a regular HD unit but I dont think they are willing to give me my money back.

jbs01

11-18-2004, 02:15 PM

To all those who haven't had a HDMI failure, hold your breath. I received my unit back in May when CC first started shipping. Last week, I got the 16 color screen which then went blank and my Samsung DLP said "DVI - No Signal." Aaarrgghh! While my component output does work, I swear the HDMI -> DVI signal looks much better on my DLP. What follows are my dealings with Directv.

Day 1: Call to the 888-713-7772 number got me quickly passed off to a "higher" level technician who after several periods on hold with his "supervisor" reported that Directv is aware of the problem and a software update is upcoming to fix the HDMI failure. Wouldn't send out a new unit because it's a software, not a hardware problem. As long as my component output was working, I'd just have to live with it until the software repair came out. I hung up and called back getting another tech who passed me off again this time to someone who had me do a total "clear and delete everything" followed by a restart. As he put it, that's the last step before they replace the unit. He couldn't promise that'd fix it, couldn't even say it'd ever fixed another unit, but that was the step he knew to do. I told him I probably had a better chance of fixing the unit by just whacking it on the side with a baseball bat!

Day 2: Called back and reported HDMI was still dead after the clear and restart. This technician was surprised as to why the previous one had me do the clear. The technician did however, get a new unit on the way to me.

Day 3: New unit arrived.

Day 4: Hooked up new unit, allowed it to do all of its setup and downloading of version e. operating system, all with the same results, no HDMI output. Called the 800-695-9251 (2nd level DVR technicians) and got a guy who didn't have a clue what I was even talking about. When I mentioned no signal from my HDMI port, all he could liken it to was "searching for satellites." Fortunately, he did pass me on to a nice sounding female who was totally sympathetic. She put me on hold and walked over to their unit in the office and "couldn't get her HDMI output to die." I asked if she'd just package that unit up and send it to me, but no luck. She didn't want to get "called on the carpet" by sending out another unit, so she has set up a technician to come by the house next Monday with the thought that he might "find something wrong." Yeah, he'll find something wrong... the HDMI output is dead. At least she did say they'd overnight out another unit if the technician couldn't fix it.

Too much fun, eh?

Weyoun7

11-18-2004, 03:21 PM

Originally posted by adamsfbay
More info:

My HD TiVo arrived three weeks ago from WeakKnees. It's a late September manufacturer date.

HDMI worked out of the box with my 55" Fujitsu. I have a DVI HD Receiver and an HDMI DVD player running through a DVI switch.

I babied the TiVo, installing it carefully into my rack, and inserting a Monster HDMI to DVI cable one time, gently. Since then it has remained, untouched, in my media room. Literally nothing has touched the box or the cable connection since. I received both the "d" and "e" software updates in the interim, the last about 1.5 weeks ago.

Last night I watched a show or two perfectly at 1080i. This AM, after three weeks of perfect functioning, I turn on the TV to see that everything looks as if it's rendered using 4,000 colors - obvious banding. Changed the DVI switch mode, changed the output resolution mode, restarted the TiVo - nothing. Unplugged the HDMI and reinserted it a couple of times. Nothing.

So - warning to others. The HD TiVo HDMI from a September build might work for almost a month - and die like a dog for no obvious reason.

This one's going back to WeaKKnees - their service has been EXTRAORDINARY, and I'm very glad I purchased it through them.

-Adam

Hi,
I had my DiurecTV HD-TIVO HDMI dead upon arrival. When I contacted the vendor (Solid Signal) I was told that they could not replace a registered (with DirecTV) HD-TIVO and that I should go to DirecTV.

DirecTV only offered no help and failed to replace the unit afte three phone calls and two email messages. A complaint to the Better Business Bereau has also failed to get any reply from DirecTV. To date, DirecTV has failed to honor its warrantee.

Was your unit registered with DirecTV? Is WeakKnees being more cooperative than Solid Signal in replacing a defective HD-TIVO?
Thanks.

hogfanatico

11-19-2004, 12:15 PM

I purchased my HR10-250 from a local dealer 2 weeks ago. The local dealer was not a nationwide chain but rather a local electronics/home theater specialized store. The HDMI was DOA. The production date on the back of this unit was August 2004. I contacted the dealer and was told they were out of stock and were waiting on new order to arrive and they said they would gladly exchange a new unit for my defective unit. Stock arrived at dealer yesterday and I returned my defective unit for a new one. Asked dealer to test HDMI port to a DVI port on one of the dealer's display TVs to see if all was well before I left store. HDMI to DVI worked fine. Unit has a manufacture date of October 2004. Took unit home and hooked it up to my TV. HDMI to DVI is presently working. I guess it's wait and see at this point.

mfury88

11-22-2004, 08:22 AM

I've had a second failure on mine after it was working for awhile. But IMO, the HDMI port on those things are SOOO fragile. It seems if you pull that cable the wrong way JUST SLIGHTLY it hoses it. That seems to be my experience. I don't think they'll ever fix the problem. I am sad because I clearly notice a difference on my Panasonic Viera Plasma with the HDMI and the Component. HDMI is much better. Even my wife noticed it. I was hoping she told me it was just my imagination because I am TIRED of returning these damn tivos. What a hassle. Are there any other options for DirecTV? Like can you get a stand alone tivo and a standalone hd receiver? Or do they not make tivo's to record HD yet?

mfury88

11-22-2004, 01:48 PM

Also, has anyone considered building their own DVR via PC? I think the amount of money I spent on the HDTIVO I could probably build a whopping PC with a nice HDTV video card, etc. Then I'd just need the tuner from DTV.

abbas

11-22-2004, 07:57 PM

So I took my fourth unit back last week. The manager was not in the store but there was salesguy who had been informed of my problem. So he took my unit out and hooked to a TV with their own HDMI cable. This kid was destined to prove me wrong that the HDMI did not work. He kept saying that there is manual switch to turn it on with but he could not locate one. Then he went thru all the menu options to see if there was toggle there and he could not find one. Since they did not have any more units, he sent me to another store. At this other store, people were much friendlier and nicer. They brought out a new unit for me and connected to a TV. The HDMI seemed to be working so I brought a home. So far it has been 5 days and all seems well... Hopefully this 5th unit will do the trick.

abbas

11-23-2004, 01:27 PM

With this new (fifth) unit, my OTA reception has been considerably better too. I am getting channels that I was not getting before with the exact same setup. What gives...

tem

11-23-2004, 05:27 PM

gah .... my HDMI seems to be dead after 2 months. I had disconnected it from my Samsung HLP4663W to test out the Sony LCD projection set that I won in a poker tournament. it initially had massive color problems but seemed to fix itself after warming up a bit. But, when I plugged it back into my Sammy, I get no signal

:mad: :mad: :mad: :mad:

I guess I'll try calling DTV. I may also try and open up the box (there doesn't seem to be a warranty void sticker like on my SAT-T60) and see if I can reseat the connector.

jinferno

11-25-2004, 01:45 PM

my tivo hd-dvr went bust ( the hdmi quit working) about 3 days ago. after 45 minutes of holds and transfers with D*, my new unit is being shipped tomorrow.

hope this isn't a recurring theme!!!

BobP007

11-25-2004, 07:33 PM

I've had the HD Tivo for about a month. I recorded a two hour movie and experienced the issues regarding missed portions of the recording. It seems to get digital noise during the scene and then skips to another scene. Out of the two hour movie it looks like we missed over a half hour of the movie....according to the time monitor.

Interestingly, we had another recording set to start immediately after this initial recording and it did not miss anything at all.

Question: is this problem related to the unit being "cold" and diminishes after the unit has been on for a while and had time to warm up? The miss pieces seem to be at the beginning and did seem to diminish as the show progressed.

I keep the unit in standby when not watching it.

Is this a reason to take it back for replacement. We have the four year warranty from BB.

Thanks,
Bob

tem

11-27-2004, 03:19 PM

got my replacement today ... no dice. Very loose HDMI port that would cut out/solarize with the slightest touch. Another 90 mins on the phone w/ D*.

Unit #3 is on the way.

tem

11-27-2004, 03:20 PM

Originally posted by BobP007
I've had the HD Tivo for about a month. I recorded a two hour movie and experienced the issues regarding missed portions of the recording. It seems to get digital noise during the scene and then skips to another scene. Out of the two hour movie it looks like we missed over a half hour of the movie....according to the time monitor.

Interestingly, we had another recording set to start immediately after this initial recording and it did not miss anything at all.

Question: is this problem related to the unit being "cold" and diminishes after the unit has been on for a while and had time to warm up? The miss pieces seem to be at the beginning and did seem to diminish as the show progressed.

I keep the unit in standby when not watching it.

Is this a reason to take it back for replacement. We have the four year warranty from BB.

Thanks,
Bob

Were you recording off the satellite or OTA ? What kind of signal strength were you getting ? Was it poor weather ? It could just be rain fade on that particular channel and not the 2nd one.

mfleming

11-27-2004, 03:32 PM

Ever since I bought and returned my first and only unit many months ago, I've been watching this thread with interest, waiting for the day that DTV acknowledged the problem and announced a fix. I'm incredulous that they have not yet done so, given the expense to their company handling all the returns, and the problems caused to DTV's best customers.

I'm extremely disappointed. I'm not going to order another one until I hear that it is fixed, and given the lack of any progress, it looks like I may never be able to order one.

In light of this, is there ANY other solution on the horizon? The box can't be the only one for the near future, can it?

Is there another manufacturer that will have a similar box in the next few months?

Is there a standalone TIVO (now or in the near future) that I can connect to a DTV (non-Tivo) HD receiver?

flinflon

11-28-2004, 07:37 PM

MY HDMI connection just degraded ( I guess some call it solarize). I have signed onto 3 forums and this problem is discussed in all 3 at length. Is there any one reading this from Directv or Tivo who knows what the root cause is? What do they do with the 100's or 1000's or returned boxes to "fix" them? And is there a fix pending? I will call DIRECTV tomorrow when I have more stamina to try to get a new unit sent out.

kltazman

11-28-2004, 11:54 PM

I bought the HDTV Unit in September and in November the HDMI output started to fail and Directv sent me a new unit with an HDMI that also does not work. The second tech person at DirecTV told me that they were aware of the problem and that I would be getting a program update when Tivo dials in. My question is, has anyone else heard of this update?

flapbreaker

11-29-2004, 01:21 AM

For those of you that are getting replacements from D* do you have their warranty service or are they just doing this out of the kindness of their heart? I've had my HDTivo since may but just now got a tv that had DVI. Hooked it up and nada. So now I don't know who is responsible for this thing.

kltazman

11-29-2004, 07:04 AM

It was unclear as to who is owns the warranty at first. I thought it might be another company like RCA. When I first called Directv after my 30 day return policy was up with Best Buy, they said no problem and sent me a new unit, which I thought was very thoughtful. When the unit did not work, they told me that they were the maker of the unit and thus tried to sell me an extended warranty and told me the fix would be uploaded soon. So I guess they are responsible for the year warrenty. With that said I was also told to always check to see if there was a letter E in the updated Operating System update after tivo calls in. I also sent an e-mail to Directv to double check what the Tech person told me. I am crossing my fingers.

bewarh

11-29-2004, 11:14 AM

I am experiencing the same problem that several other JVC owners have expressed. My HDMI works upon initial boot but will hang the receiver if I turn off the tv or switch inputs for an extended period of time. After I turn the TV back on I have snow on the screen and the unit is basically hung. None of the buttons on the front or the remote do anything. I will be calling JVC technical folks to see if I can get the HDMI mod and report back.

Weyoun7

11-29-2004, 11:35 AM

Originally posted by flapbreaker
For those of you that are getting replacements from D* do you have their warranty service or are they just doing this out of the kindness of their heart? I've had my HDTivo since may but just now got a tv that had DVI. Hooked it up and nada. So now I don't know who is responsible for this thing.

DirecTV is the manufacturer and is responsible for the manufacturer's warranty. They gave me a hard time in getting any response from them when my original HD10-250 HDMI was DOA. I went to the BBB and they sent a letter ti DirecTV. After that I have received good service from DirecTV. I received my 3rd HD10-250 last Friday and it appears to have a functional HDMI output so far. I haven't regisstered it yet with DirecTV as its been doing a burn in over the weekend.

cyrusjj

11-29-2004, 11:50 AM

LMAO!!!!!!!!!! I am on my 6th !!!!!!!! and only bought 3 months ago!!!!!
Tivo or phillips or whoever finally said "just keep using the component output and call us every week until they get the issue fixed! BASTIDS. LOL
They were all HDMI dead out of the box.
Why dont all connecters work like BNC or some other aircraft/military fitting?

mfury88

11-29-2004, 01:16 PM

I am on my third now and so far there is no PICTURE problem but I am getting an issue with dropping audio. Correct me if I am wrong but isn't HDMI supposed to carry VIDEO AND AUDIO? My TV doesn't seem to get any digital sound when the channels are digital. I am confused. I have to use my optical audio AND HDMI. That seems to be defeating the purpose if you ask me. The dropping audio is REALLY annoying.

flinflon

11-29-2004, 04:59 PM

Yes HDMI is supposed to carry video (the equivalent of and compatible with DVI) and audio. I am using an HDMI to DYI converter to connect to my front DLP projector so am not using audio through HDMI. THis is the first HDMI connection I have used and am NOT impressed. I have just contacted Directv to have them replace my HR10-250 because of failed HDMI. They said the recent "e" version of the software was to supposed to "fix" HDMI problems.

flinflon

11-29-2004, 05:04 PM

Originally posted by kltazman
I bought the HDTV Unit in September and in November the HDMI output started to fail and Directv sent me a new unit with an HDMI that also does not work. The second tech person at DirecTV told me that they were aware of the problem and that I would be getting a program update when Tivo dials in. My question is, has anyone else heard of this update?

I just spoke to Directv to get a new box due to HDMI failure. They said the recent download of the "e" version of the software was supposed to fix the problem. Apparently it DID NOT.

kltazman

11-29-2004, 05:53 PM

I just did a download last night and I did not get the new e softwhere. It sounds like a firmware upgrade, although the tech did not know what firmware was all about. I guess everytime my unit calls in to directv, I have to check to see if it down loaded the new e software.

abbas

11-29-2004, 08:03 PM

I have had the 'e' software in my last 5 units and it has not solved anything.

As for the HDMI carried audio, my Sharp 45 inch kept giving me incompatible audio error on my HD channels. So now I use the HDMI to DVI cable for my video and the optical cable for my audio. The HDMI input on the Sharp from the TIVO unit was also giving a pink hue every so often, that has been eliminated with using the DVI input.

The quality control on the TIVO units are aweful. I think DirectTV jumped the gun on the release of the unit and was/is hoping that most people just use the component out.

Anyone know if there is any discrete codes for the resolution change?

Abbas

kltazman

11-29-2004, 10:43 PM

flapbreaker

11-29-2004, 11:35 PM

Originally posted by kltazman
I just talked to DirecTV on another issue and I asked the tech person just to conform the new software and he told me that on some of the units they are turning off the HDMI output until they figure out another problem they were having. That is some HDMI connections to DVI were causing the hard drive to burn out. Last, he said the software was not out yet and that it would be a few weeks. I wonder why DirecTV has not made a statement regarding this issue, specially when they claim to be on the cutting edge of technology. They should of expected most people or a good portion of people who spent $1,000 to use this unit will be wanting to use the HDMI output to stay on the cutting edge. Hopefully we will here something from DirecTV in a statement, but I will not hold my breath.

I find it hard to believe that this "tech" knows what he's talking about. Seems like they would notify everyone with an HDTivo before they pull the plug. They would have a slew of calls at to why they lost a video signal. Seems strange to me.

kltazman

11-30-2004, 06:51 AM

Just downloaded the new e software and guess what. No Picture:-) I guess another call into DirecTV. I have to aggree, No one knows what is going on over there. If it was not for Sunday Ticket, I would probably get another system altogether. It would be nice if they would just send a notice out to people who own this system as to what to expect instead of all of us trying to figure it out own our own.

mfury88

11-30-2004, 08:06 AM

I just talked to DirecTV on another issue and I asked the tech person just to conform the new software and he told me that on some of the units they are turning off the HDMI output until they figure out another problem they were having. That is some HDMI connections to DVI were causing the hard drive to burn out. Last, he said the software was not out yet and that it would be a few weeks. I wonder why DirecTV has not made a statement regarding this issue, specially when they claim to be on the cutting edge of technology. They should of expected most people or a good portion of people who spent $1,000 to use this unit will be wanting to use the HDMI output to stay on the cutting edge. Hopefully we will here something from DirecTV in a statement, but I will not hold my breath.

ROFL!!!! I talked to a tech yesterday and when I called to tell her I had issues she said there was NO KNOWN problems with the HR10-250 that she knew about! WTF! I am working on my 3rd receiver and this time its the audio. Let me ask a question:

Does the optical audio output AND the HDMI work at the same time? Cause I can't very well use optical audio with HDMI and my receiver. I would think the HDMI is ONLY for your TV, correct? I tried taking the optical out from the TV and put it to my receiver but I Was not getting sound at all. I would think thats the proper setup.

Also, the "more advanced" tech I talked to (its clear most of us know MORE than the techs there, sad.) said they were sending out a technician this Saturday. I've never heard of anyone coming out to the house to diagnose this type of problem. Plus he said they would have the HD Tivo if it needs replacing. Thats another thing that I though was not true.

-Matt

mfleming

11-30-2004, 08:12 AM

Also, the "more advanced" tech I talked to (its clear most of us know MORE than the techs there, sad.) said they were sending out a technician this Saturday. I've never heard of anyone coming out to the house to diagnose this type of problem. Plus he said they would have the HD Tivo if it needs replacing. Thats another thing that I though was not true.

-Matt [/B]

You should print out this entire thread, put it in a binder, and give it to him. Tell him to send it to someone higher up in the company.

mfury88

11-30-2004, 08:17 AM

You should print out this entire thread, put it in a binder, and give it to him. Tell him to send it to someone higher up in the company.

Honestly, thats not a bad idea. Maybe we'll get some straight answers.

mfleming

11-30-2004, 08:22 AM

Originally posted by mfury88
Honestly, thats not a bad idea. Maybe we'll get some straight answers.
This might sound crazy, but what if we ALL printed out the thread, and each and every one of us overnighted it to the President (or some other important person at DTV) on the SAME day. Can you imagine the president getting a couple hundred FedEx packages on the same day! We could come up with a cover letter that we'd all send with it.

I'm serious about this idea.

mfury88

11-30-2004, 08:30 AM

This might sound crazy, but what if we ALL printed out the thread, and each and every one of us overnighted it to the President (or some other important person at DTV) on the SAME day. Can you imagine the president getting a couple hundred FedEx packages on the same day! We could come up with a cover letter that we'd all send with it.

I'm serious about this idea.

That stuff works. Sometimes the only way to get answers is to send letters because its a physical piece of paper. Today's world of phone calls and emails doesn't get it done sometimes.

tivoboy

11-30-2004, 08:30 AM

you know, I am thinking that might be a good idea.
let's print it out and send it certified mail. Doesn't require overnighting, but send it to the president and COO of Directv. I think that might gain some interest.

Anyone care to draft a cover letter, nicely worded of course with the nature of the problem, our extensive efforts to correct it, our understanding that sometimes products don't come out of the womb perfect but reference our concern at having spent 1,000.00$ on a machine that is lacking a large part of the expected and promised functionality? We are certainly willing to work with Directv THROUGH the problem, but are concerned that there needs to be a commitment of either resolution or restitution.

Anyone?

mfury88

11-30-2004, 08:47 AM

...our understanding that sometimes products don't come out of the womb perfect but reference our concern at having spent 1,000.00$ on a machine that is lacking a large part of the expected and promised functionality? We are certainly willing to work with Directv THROUGH the problem, but are concerned that there needs to be a commitment of either resolution or restitution.

You hit the nail on the head. I think we need to express that we're upset but we are willing to work on it if they are and that we need some answers. That will probably get best results.

Maybe we should start a new topic with a poll on who wants to join in.

mfury88

11-30-2004, 09:03 AM

Ok, I've moved this issue to another thread. Hopefully we'll get some responses.

abbas

11-30-2004, 12:22 PM

mfury88 - The HDMI cable will work along side the optical. I had to do that for a while as my TV was giving me errors from the HDMI audio.

I think the HD burning out due to HDMI to DVI is load of crap. Why wouldnt it burn out with HDMI to HDMI since the conversion is in the cable?

Also, to all of you waiting for the 'e' software to fix your problems, it wont. I have gone thru 6 units so far. The HDMI seems to either work or not and does not seem to be based on software. I believe it is a purely hardware issue. I think if it is not working for you now, it may never work. The HDMI input on the back of the TIVO is very touchy and seems to be cheap quality. I know they were having problems with the cables too for a while so you may want to try it with a better quality cable.

kltazman

11-30-2004, 12:22 PM

I just talked to DirecTV for a 5th time and the woman on the line told me that they are aware that the new e upgrade did not work and they are still working on fixing the problem. She told me to look for a new version which will be greater then 3.1.5e. - maybe an f or g. She also mention to keep the unit in a well ventilated place. Lastly, she mention that they have been getting many calls on this unit. I will most likely buy the extra insurance close to the end of the 1 year warrenty, just in case, or change to another servive if they have high def and Sunday Ticket. .

mfury88

11-30-2004, 12:31 PM

She also mention to keep the unit in a well ventilated place

That was another thing I had thought about for my audio dropout problems. I noticed, according to the settings, that the unit temp was 51C (which is normal apparently) but it is in a shelving unit with a DVD player underneath it and the above shelf only and inch or two above it.

kltazman

11-30-2004, 12:51 PM

Abbas. Have any of the six units you had worked at all? My old one worked for almost two months, then the color went crazy to the point of the Bizarro world.

As for the optical, I only used the HDMI to DVI for Video and I use the Optical for sound through my amv 30 processor. With that said, I could not tell if my new box delivered sound through the optical when I was in HDMI mode, but it does work under comp. mode for sure.

I guess the only question is, what does one do if they can't fix the HDMI problem. To think, I loaned out my HD Zenith with a DVI that does work.

kimsan

11-30-2004, 04:43 PM

I decided to get off the fence and try my hand at the game. Component video is okay, but a weak (loses lock) OTA tuner 1 has gotten to be very problematic. Most programs are showing reruns, so it's a fine time to enter the fray.

Since it came from CC and has their extended warranty, I called their CityAdvantage number. Very courteous CSR and while obviously from (or still on) the Indian sub-continent, we had no communications issues. Told to expect a refurbished unit/return shipping authorization in 3-5 working days. Okay by me.

Today I got home to a phone message from CC. To paraphrase, bring the unit and accessories to CC and they will handle the exchange. It's a nuisance, but I should be able to get it done tomorrow.

I'd prefer testing a fresh unit at home and deciding whether or not to accept it, but I think we'll be doing an in-store test of HDMI outputs before I leave.

Details (born date, sw version, etc) to follow.

abbas

11-30-2004, 07:59 PM

kltazman - the first unit I had was DOA with the HDMI. The second unit HDMI worked after a couple of days it kept telling me the unit had overheated (blue screen with instruction to unplug....). The unit was cool to the touch. I followed the directions but the screen kept coming back. The third unit had the same overheating screen problem. The fourth unit, HDMI switched in and out randomly. Fifth unit, HDMI DOA. Presently on 6th unit, no problems with anything so far.

Abbas

jami

11-30-2004, 08:55 PM

This is really funny! Can you imagine if these were toasters? Burnt toast here and toast that would not pop out and untoasted toast ect....
GE would have a world wide recall.
At some point you would think that Direct TV would admit that they have a tar baby on their hands. This is bad for business. Very bad for Tivo.
If you were to talk to Tivo and mention the problems with the 10-250 they would be very quick to inform you that this is not their box.
Even Dish network dropped production of their 921 HD PVR. They even slashed the price by 50%!
I went through three units in three weeks. Different problems every time.
I returned the last unit to my store and I felt that they had forms already filled out for the returns because of all the units they have been getting back.
My sales guy said that the 10-250 was the most returned electronic item that they had. They have decided not to push this receiver any more. This coming from a nationwide retailer.
I would like to be a fly on the wall at the next board meeting. He He...

flapbreaker

11-30-2004, 10:16 PM

Called directv about my lack of video out the HDMI and was told to try buying a new cable first. If that didn't work then they would send a new one. Since it's direcTv's PVR shouldn't they send me a new cable? Oh well I guess I'll humor them. Has this actually worked for anyone?

TomRaz

11-30-2004, 10:43 PM

There have been previous posts where they suggested buy a new cable and they were reimburse you for the cost of the cable if it did not fix the problem.

Correct me unless I am wrong, but didn't the hdmi cable come with the HD Tivo to start with ?

Why wouldn't they send you a cable ?

flapbreaker

11-30-2004, 11:18 PM

Originally posted by TomRaz
There have been previous posts where they suggested buy a new cable and they were reimburse you for the cost of the cable if it did not fix the problem.

Correct me unless I am wrong, but didn't the hdmi cable come with the HD Tivo to start with ?

Why wouldn't they send you a cable ?

That's my point. The cable came with the unit. They do say that they will re-imberse me for the cable (I'm assuming with a credit to my directv account). I think they should send a cable out to me.

kltazman

12-01-2004, 01:54 AM

The fun just never ends. When the Fed-X guy came to my office to pick up my broken Tivo, he told me that he picks up at least three on his route a week. With all the routes together in his office, they are flooded with these Tivo boxes. It is funny when you have your Fed-X man telling you to just return it and get your money back. What a waste. I am going to ask for another unit when they receive the first bad unit.

jmorgis

12-01-2004, 11:40 AM

My HDMI is deal also, first it was pink, and now no video at all.

Is there any idea from DTV on when a verified fix is coming?

John Morgis

kltazman

12-01-2004, 12:04 PM

It is hard to say. Eveytime I call D-TV I get a slightly different answer. Some of us have had to try up to 6 units before they get one that that has an HDMI that works. My first one worked for about 2 months then the HDMI died. To be positive, with the comp. video and the Toslink in my stereo it is still a pretty good experience. If the issue is not fixed, that is what we are left with. The choice I have is go back to no TiVo with a Zenith HD Receiver with a DVI that has worked with no problems and is noticeably better than the comp video or use the comp video on the defective box with TiVo.

Has anyone receive any commpensation from DirectV?

kimsan

12-01-2004, 05:11 PM

Reinstalled the original single HD and trotted off to the "local" (40 miles away) CC to exchange my unit.

No quibble about exchange and no problem with me doing an in-store HDMI to Samsung Hl-P4663W demo. First unit had "posterized" output. Showed the sales drone that component would look fine.

Second unit was *almost* sold, but the buyer decided to opt for caution and test it. Sales drone strongly agreed, much to his credit. Different Samsung as the monitor, but more "posterized" results.

Just to prove it was a HR10-250 issue and not incompatibility with Samsung, he tried a different make/model monitor with HDMI. Same results.

While I may not have cured my on problem, I managed to take two failing units out of circulation prior to ownership.

Plugged back in the dual drives and my unit is back in operation at home. Sill component, but better than no HDTiVo for now.

Oh yeah, the 02 Sep 04 born date means these have been in the warehouse or on shalves for a couple months already. Maybe the next shipment will be newer and fixed.

flapbreaker

12-01-2004, 09:04 PM

Originally posted by kimsan
Reinstalled the original single HD and trotted off to the "local" (40 miles away) CC to exchange my unit.

No quibble about exchange and no problem with me doing an in-store HDMI to Samsung Hl-P4663W demo. First unit had "posterized" output. Showed the sales drone that component would look fine.

Second unit was *almost* sold, but the buyer decided to opt for caution and test it. Sales drone strongly agreed, much to his credit. Different Samsung as the monitor, but more "posterized" results.

Just to prove it was a HR10-250 issue and not incompatibility with Samsung, he tried a different make/model monitor with HDMI. Same results.

While I may not have cured my on problem, I managed to take two failing units out of circulation prior to ownership.

Plugged back in the dual drives and my unit is back in operation at home. Sill component, but better than no HDTiVo for now.

Oh yeah, the 02 Sep 04 born date means these have been in the warehouse or on shalves for a couple months already. Maybe the next shipment will be newer and fixed.

kimsan,

If I understand you correctly you had an upgraded HDTivo with a bad HDMI. you put the original back in and when you got the replacement you were able to just put the two "married" drives in the new unit no problem? Did you have to do anything special to the new unit in order for it to work? I've been told from people on this forum that I would need to do a "clear and delete" function once I put the two drives in which of course would delete any programs. Also did you activate the tivo through D* before adding the two drives? Thanks.

kimsan

12-02-2004, 05:53 AM

Originally posted by flapbreaker
kimsan,

If I understand you correctly you had an upgraded HDTivo with a bad HDMI. you put the original back in and when you got the replacement you were able to just put the two "married" drives in the new unit no problem? Did you have to do anything special to the new unit in order for it to work?

Maybe I came across wrongly. Since the units in the store had "posterized" HDMI, I chose to bring my *original* HDTiVo back home.

I've been told from people on this forum that I would need to do a "clear and delete" function once I put the two drives in which of course would delete any programs.

That's my understanding as well. To keep the programming leftovers I had to keep the original unit.

Also did you activate the tivo through D* before adding the two drives? Thanks.

With the original unit? Yes. Had I found a working new unit, I *would* have activated it with its single drive, run it a couple days to make sure s/w was current, and set up Season Passes and Wish Lists. Then I would have pulled the drive, burnt a backup image, and expanded it onto the twin drives.

Hope that clears things up.

rchilelli

12-02-2004, 03:16 PM

Originally posted by flapbreaker
That's my point. The cable came with the unit. They do say that they will re-imberse me for the cable (I'm assuming with a credit to my directv account). I think they should send a cable out to me.

Just got of the phone with D* and was advised they recognize the problem. No ETA but gave me a $150 credit for my cable and noted my account that I would receive a new unit when BOTH the hardware and software problems have be resolved. Also gave me some Senior Support # which I may give a call. Using components now...without any problems.

Curt

12-02-2004, 06:59 PM

I just got off the phone with one of D*'s "HD technicians". They're aware of the problem and the attitude that I got was that it was pretty much my problem. Didn't want to send a new unit or credit - "it still shows your programming so there's really nothing wrong with it". Told him I was done talking to him and wanted a supervisor - 8 minutes later he comes back and says they'll send a new receiver.

I am definately going to go look at Voom when they release their new HD PVR.

jinferno

12-03-2004, 01:09 PM

just got my replacement hd-dvr. so far, so good!
will keep my fingers crossed

knoxbh

12-04-2004, 04:57 PM

Just received my 6th (SIXTH) HR10-250. Unbelievable - this is since my first one obtained on 7 Sep from Value Electronics. Each one has been made in Mexico and last 4 were made in Sept. The first 5 had the picture/sound freeze problem on HD programs. The 6th one arrived yesterday and hooked up today. Guess what - when using the HDMI to DVI cable the color goes to bright yellow on colors that should be white! When using component cables, the color is correct. I called DirecTV and got boosted up to tech area and tried several things to correct the problem (like the usual unplug, shut off everything, etc) but nothing changed the problem. Was told they knew of problems like this and MIGHT be corrected with future downloads. Told the lady (who was very nice) that I already knew that the problem was hardware, not software. She said to keep it and keep checking to see if it had been corrected. Of course, I know it won' be and will never know if the picture/sound freeze is still bad on this one as can't use the HDMI cable anyway. And since it was made in Sept, I am sure the problem will continue. Has anyone else had the color problem?

flinflon

12-05-2004, 06:08 PM

Yes, I did.The colors seemed to have incorrect rendering. I could see the figures fine and computer graphics used on business and sports programs were very legible. I had several discussions with D*. I concluded the most likely cause was that the HDMI board became improperly seated ( this was a problem that developed several days after I got the unit working). D* apparently recognizes this problem. However it is also clear they also have problems that they are working on software to fix. It apparently will be in a version higher than "E" which in itself was supposed to fix HDMI problems. I have had my new unit working for 3 days. The HDMI output will not display a picture on 480i resolution but the picture is fine on other resolutions. I have not contacted D* on the 480i problem yet. I am waiting until I get the "E" version of the software to see if that fixes it and may wait for the next version since I prefer to use 1080i anyway. But if no fix is coming I will ask for anther exchange. I think the timing will be important to get a box that has the physical shortcomings eliminated which will take a month or so to get into the manufacturng process and get through the distribution supply chain. So a box made in Dec. might qualify. My first box was Oct and the latest one is Sept. so I have regressed.

feldon23

12-06-2004, 09:42 AM

Dunno if it's already been posted, but someone should post a list of serial numbers with 4 of the middle digits fuzzed out for each HDMI-affected unit. Then when people get one of these units, they can point DirecTV to the website.

Minge

12-06-2004, 11:18 AM

I can now join the group of HDMI victims! I have the "color" issue with my whites being pink. I have a new one on the way. I have a new one on the way. I only have HDMI wired to my new projector but hooked up the receiver to my old rear projection using the component and S-video with no problems. Why me!!

Superbone

12-08-2004, 01:58 AM

Hi, just got my Hughes HD DVR-250 at the end of November. Hooked it up to my Sony 60" LCD Rear-Projection via the HDMI port and had a fantastic picture.

The next day, I notice sometimes I turn the TV on and the whole picture is tinted purple. I flip through the video inputs and the picture color is corrected.

A week later, I move some of my components around unhook and rehook them up. I turn on my TV and the picture looks like an impressionism painting! What happened? I start troubleshooting and my picture gets worse and worse until finally the screen goes black.

Very disappointing. I hook up my component cables and the picture is fine albeit not as nice as it was originally through HDMI.

Anyway, that's where my HDMI journey started. I call DirecTV and I finally get to the point where they're going to send me another unit... Then, somehow I get put on hold. Forever... I finally hang up and call back and talk to somebody else and he tells me they know about the problem and that they're working on a software solution.

Is this true? Can software fix the HDMI port?

I finally log onto this site tonight and see that this is a big issue out there. Where can I go to get details about the issue? Is there a FAQ? Please enlighten me. Thanks in advance.

chrism131

12-08-2004, 06:49 PM

My HD Tivo only 5 days old has begun to show me the pink screen of death whenever I try to change the aspect ratio or change from full to letter box.

It is not the HDMI cord. I spent $150 on a brand new one when I purchased the unit. Other outputs work fine. I did get the warranty from BB, so I guess, I won't have to wait for a new one.

Still sucks!!!

Minge

12-08-2004, 07:43 PM

This is rediculaous. I just wired my basement and a new projector and I wanted to fish just one HDMI wire to the projector and work everything through a HDMI video switch. Now because of this mess I am going to be spending my weekend fishing coponent wires to it...

This is BS!

kltazman

12-08-2004, 07:44 PM

I just talked to D* and finally a person did tell me that the HDMI problem was not a software related. What she did tell me was that units assembled before November had HDMI ports that were becoming "unseated" and the problem was taken care of in the new shipments dated November. Hopefully, my next box will from November and hopefully it will work.

Has anyone had HDMI failures on November boxes?

rlichts

12-08-2004, 08:17 PM

I talked to D* and they also told me they would be corrected in late November, but I should order a replacement in December, to fix the "unseated HDMI" problem.

rlichts

12-08-2004, 08:22 PM

It seems everyone is having the same problem on HDMI - they told me it is NOT a software issue and is in the HDMI port becoming unseated.

Superbone

12-08-2004, 09:20 PM

Hmm... I opened up my unit this morning and unseated and reseated the HDMI port with no luck. I think I'll try one more time tonight and if I don't have any luck, demand a new unit from D*.

Budget_HT

12-08-2004, 10:58 PM

Next question is, can the older units be repaired/refurbished to solve this problem? In another thread the problem was reported as a cold (or bad) solder joint on the HDMI board, IIRC.

mfleming

12-08-2004, 11:02 PM

Originally posted by rlichts
I talked to D* and they also told me they would be corrected in late November, but I should order a replacement in December, to fix the "unseated HDMI" problem.

Right. :p

DirecTV is nothing but a pack of liars. I was sold by their promises of better customer service if I switched from Pegasus to DTV this summer. Ever since then, I and all other former Pegasus customers have not been able to order PPV movies from the remote or from the web site (see multipe threads on this forum about this). We can only call to order, which usually results in 30 - 60 minutes of being transferred around or hung up on because the reps can't figure out our account. Every month they tell us it will be fixed the very next month. Every next month, they tell us the same thing plus 30 days. They lie. No, the CSR don't lie because they don't know anything. But those higher up lie to them.

I would not believe their promise of a fix for this for a second. I am only hoping for some other manufacturer to come out with a similar product at some future date.

abbas

12-09-2004, 02:52 PM

It is very unlikely that the problem is due to software. It seems to be entirely a hardware issue. I dont buy it that it was due to the unseating of the HDMI card. If your machine is working why would it suddenly stop working if you have not moved. How can something unseat itself?!?! I could understand that being the problem if you had a DOA unit.

kltazman

12-09-2004, 03:18 PM

All I can do is wait and see if I get a November unit and give it a try and pray that it works. If it does not work, I am not going to hold my breathe until the HDMI it dies of a heart attach.

Superbone

12-09-2004, 04:44 PM

For me, I can kind of buy the "unseated" explanation. Because it was working for me until I unhooked the HDMI, moved my unit, and then rehooked the HDMI. I then immediately had the 16 color dithering and then the picture went away as I messed with the connection.

It could be an unseating or the HDMI port could become easily shorted.

However, I did re-seat my port with no luck. I ran out of time but I'm going to try the "wedge a piece of plastic" solution in there when I've got a chance.

Watchguy

12-09-2004, 08:01 PM

My first unit arrived early August from VE Hdmi dead on arrival. DTV replaced that unit 2nd day shipping. 2nd unit HDMI also DOA. DTV still not admitting any problems sent another replacement. Third unit was the charm wow it worked. No problems with HDMI I got a noticably better picture on my Mitsubishi 65" than with the componant output. This last Monday Sat 1 tuner failed. DTV overnigthed me a new unit. guess what HDMI DOA. I called DTV and the CSR told me that they were aware of a software issue which would be fixed soon. I told the CSR that he should not feel guilty about lying to me about the HDMI hardware issue because I knew he was just following orders. " Long Pause" Then he stated they were working on the problem. I'm going to wait until after the first of the year to try my 5 th unit

unixadm

12-10-2004, 10:09 AM

From THIS THREAD (http://www.tivocommunity.com/tivo-vb/showthread.php?postid=2418800#post2418800):

Originally posted by DTV TiVo Dealer
HR10-250s manufactured after November 22, 2004 should not have any HDMI problems.

Engineering found a weak solder joint on the HDMI board. The problem is solved on all new production HR10-250!!!

-Robert

dsinder

12-10-2004, 03:50 PM

I'll share my HD Tivo story. I special ordered one through my local circuit city on 9/15. Having read about all the problems I wanted to be able to return the thing to real store if there were problems. For good measure I purchased the CC extended warrenty plan. It worked ok. Or as well as these things work anyway. The user interface is intolerably slow. Two weeks ago the HDMI output died. So I hauled it back to the store where I got it. They told me I'd have to call CC service to get it replaced. When I called I think I got someone in India judging from the "hold music" and the fact that I had a real hard time understanding what he was saying. After about 50 minutes he decided he had to transfer me to someone else to finish things up. They disconnected me in the process. By this point in time they had everything they needed except my credit card number. So I went back to CC and asked them to make the arrangments through the store. They finally reluctantly agreed. So I stood there for about 45 minutes while the sales manager tried to deal with it on the phone. They transfered him too. He was then told that the computers in one place were not talking to the computers in another place and there was nothing they could do right now. They agreed to take my cell phone number and call me back when they could do something.

I got the return call later that day while I was driving in heavy traffic. I told them I was in traffic and could not safely talk then and the please call me back in one hour when I would be at home. No call came. The next moring I called them again. I got a very nice helpfull lady who tried to help me but again discovered the computers were not talking to one another. She took my number and said she would keep working on the problem and call me back. She called back less that an hour later and started by telling me that my replacement had now been cancelled. I started to object but she stopped me short and explained that they did not have any replacment units but that she had just spoken with the manager at my CC store and had arranged for a new unit to be shipped there. About 15 minutes later the CC store manager called and confirmed.

On Sunday I got a call that my replacement was in. I picked it up and took it home. When I plugged it in I found that the Tivo start up displays looked like hell. Posterized, yellow where there should have been white... I shut it down and made sure the connections were tight. But it looked the same when I restarted it. So I hauled it back to the CC store. I asked for my old unit back since it had stuff recorded that I could still watch via component out. But they told me that for some reason they had been shipped TWO units not just one. So they exchanged for the second replacment unit.

When I got the second replacment home it was exactly like the first except that there was magenta where the yellow had been with the first replacment. I decided to go ahead and have this one activated on the chance that this was an encryption issue that activation would take care. Of course it did not.

So I called DirecTV. They first told me to purchase a new cable. After my dismissing that they forwarded me to a higher grade of tech suppport. They admitted that there was a "software issue". They said they were working on it. I asked when they estimated it would be ready. They had no answer. They told me that the problem started appearing first about a month ago and they it weas not affecting all HR10-250s and it did not matter what version of software wsa involved. I responded that that did not sound like a software problem at all but rather a hardware problem. They denied this.

Finally I said, "Here is what I see. I have a $1000 piece of hardware that is not performing according to its published specs. There is either a hardware defect or you have broken it by remote control with software. In either case, I expect you to fix it or refund my purchase price." Long pause. He then indicated that I should just take it back to CC for a refund there. I explained that I had had the box since mid september and that we are well past the 30 day CC return policy. I did not want to have to go to CC and have a long drawn out process with them. I asked that DirecTV contact CC and prepare the way for the return. The Tech told me there was no way to do that. I told them I'd try to return it to CC but if they would not do it they would be hearing from me again.

So on Monday I went to CC. As you can imagine they just said it's past 30 days, we don't do refunds after thirty days. I finally got them to listen to some reason and they agreed to talk to DirecTV and verify what I was telling them and get back to me within 2 days. They did not get back to me in 2 days so I had to call them. They told me I could continue to use the component out. Problem is that my DVI is has been professionally calibrated, the component has not. In the two days since I've also discovered that the three other devices I can connect via DVI all now produce markedly poorer images that before I connected these defective HR10-250 Tivos. I'm wondering about burned CRTs.

Anyway, last night CC finally agreed to accept a return of my original purchase and refund my money. I hauled the thing into the store at 12:30. I soon found them in mass confusion. Their computer indicated I still owed them $1000 and when they did the return it just set the balance to 0. It took over an hour for them to straighten it out. Everyone there agreed they owed me $1000 but it took them an hour figure out how to do it. Finally, I asked the store manager to hold on to the two other defective units while I deteriming whether or not they had damaged my RPTV.

So today I read that DirecTV has found and fixed (as of 11/22/04) a production hardware defect that was at the heart of this (or so we think today). In the mean time DirecTV seems to have been lying to us - continuing advertise, sell, and ship defective products.

Minge

12-10-2004, 05:34 PM

Does anyone know how many of these "potentially" defective units are out there?

sotapoppy

12-10-2004, 06:25 PM

Originally posted by Minge
Does anyone know how many of these "potentially" defective units are out there?

ummm "potentially" I'd say at least everyone with a born on date before 11/22/04.

drjeckl

12-10-2004, 06:57 PM

From THIS THREAD:

quote:
--------------------------------------------------------------------------------
Originally posted by DTV TiVo Dealer
HR10-250s manufactured after November 22, 2004 should not have any HDMI problems.

Engineering found a weak solder joint on the HDMI board. The problem is solved on all new production HR10-250!!!

-Robert
--------------------------------------------------------------------------------

Robert, This is great news! What do you know about what will happen next? Acknowledgment by D*? If it's just the card, I don't see the need for a recall; just a site visit by a tech should do it. When do you think we will know what D*'s game plan will be announced? And when are the CSRs gonna take the "software patch will fix the problem" out of circulation? That comeback has got to go down in the annuls of tech history as the biggest crock of s**t to be handed out by a service company as large as D*.

Had mine since August, with a July born date. Croaked when I moved the unit. Tore the cover off and reseated the card and got it working again. Moved it again last week and can't resurrect it. reverted to component. Waiting for the official fix which looks like its on the way. YoooHooo. Connected to my Sammy HLP5063W, component is not nearly as good as HDMI. So hopefully there's a light at the end of the tunnel for the New Year!!!! Yeah baby.

.jce

Lone Wolf

12-10-2004, 08:34 PM

I have 4 HDTiVo's

Bear with me as I explain this...

I have been reading all the horror stories here about the failed HDMI ports. I've been doing some experimenting to try and figure out what the problem is from a simple perspective. That means what I can do without opening the lids and using instruments to get reading of things.

I have a Gefen 4x1 DVI switch and a Crystalio (a video processor/scaler) that the HDTiVo's go through via the HDMI to DVI cable before getting to my projector. The Gefen is great because it turns the HDMI port off of the ones not selected. (Example: If I select Input 1, then I can watch the component outputs of 2 through 4. Component is distributed to the whole house.)

I would leave the Gefen on Input 1 and turn the Crystalio off. All of the component outs would then become active because the Crystalio shuts off the remaining HDMI port.

Here's where I am going with this...

I would normally watch HDTiVo #1, then turn my Crystalio and projector off. Everything would be fine when I came back later. This has been this way for 4 months, then suddenly one day, HDTiVo #1 had a blank screen and nothing was working from it. It seemed like it had gone to sleep, no response, no picture, nothing. I had to unplug the machine. It was running but didn't record what it was scheduled to. The other 3 still worked great. After the reboot, everything has been great.

But, I have been on pins and needles waiting for one of them to fail.

My buddy has one and he was hit with the same sleeping problem I have, when the HDMI is selected, but the TV is off. When the HDMI cable is disconnected, and he hooks it up via component, it works fine.

So, I have been following this forum regularly and decided I would do some experimenting.

First thing I did was have my buddy disconnect his phone line and see if the sleeping problem went away and if the HDMI continued to work. Problem solved. No more sleeping. Conclusion, something strange with the phone line is wreaking some havoc with the HDMI port.

I decided to be the brave one selecting one of my HDTiVo's, #4, as a guinea pig to do the experimenting on. I would hook the phone line up to it and every night make sure I selected HDTiVo #4 on the GEFEN DVI switch before I turned the projector and Crystalio off. This morning the HDMI finally went out on it, no picture, after just a few days of trying this.

The other three work fine. I don't have a conclusion yet, but my early hypothesis is that something has to be going on between the phone line and the HDMI port.

While I acknowledge the news about the unseated HDMI card, I am trying to get to the bottom as to why they would fail when you don't touch the machine and I have 3 that work fine.

Chris

Superbone

12-11-2004, 01:15 PM

So, once we finally get a working unit, can we just swap hard drives to keep existing recordings and settings?

I messed with my machine to no avail last night. HDMI port says it's not connected. :(

rdtex

12-11-2004, 08:21 PM

Well I finally bought my HD Tivo yesterday and connected it via HDMI-DVI cable on a NEC VP4 plasma and I get the screen "powering up" and then the screen goes blank and I get "Illegal Signal" displayed briefly on the screen. Could this be causethis display not being HDCP compliant??

I connected the HD Tivo to my Dell widecreen LCD TV W1700 with the same connection setup,it works fine, but not on 1080i setting. On 720p it looks great. I'll call NEC tech support Mon. to see if HDCP is the problem. I thought HDCP involved random broadcasts signals sent to prevent copying, right?

I'm using it with component for now and it still looks great. My build date is 10/19/04. I'm probably going to mention to the manager at Best Buy about the fix that supposedly implemented on units built after Nov. 22 and ask him if I can swap it out after about 30 days with the hopes of getting one with HDMI modification applied. I've been using the MIT HD120 Hi Def pci tuner card in my HTPC and it works well for the most part but the software can be a bit buggy as it misses timer recordings often.

If anyone has any ideas about this "illegal signal", please post.

Thanks in advance, Rod

molitor4

12-12-2004, 12:33 AM

After months of holding off, I purchased a new HD Tivo with a WEGA yesterday afternoon. Come home and plug HDMI to HDMI and fire up and the screen is blank. I have the proper input selected on the TV, but nothing displays on the screen at all.

Decided to try the component hook-ups and everything worked perfectly. Went back to HDMI and it is still blank. Called D* and found someone who, after placing me on hold, said that the problem was a "software" problem and that there would be a fix around the beginning of the new year. He mentioned that I look at the Tivo website for an update which directed me to this fantastic site.

My dilemma : Should I take my HD Tivo back to the store where I purchased it tomorrow and see if I get a lucky model ? Run with component until the beginning of the year and hope the fix works ? After reading on this forum, D* seems to be decent enough at sending out a box, but it seems like taking it to the local store might be worth a spin (maybe to just get another and purchase the extended warranty).

Any opinion on this ?

T_Bro

12-12-2004, 01:20 AM

Originally posted by sotapoppy
ummm "potentially" I'd say at least everyone with a born on date before 11/22/04.

Where on the HR10-250 do you find the full date of production. The date on mine near the plug on back only says Oct 04 Mexico.

flapbreaker

12-12-2004, 12:26 PM

Originally posted by molitor4
After months of holding off, I purchased a new HD Tivo with a WEGA yesterday afternoon. Come home and plug HDMI to HDMI and fire up and the screen is blank. I have the proper input selected on the TV, but nothing displays on the screen at all.

Decided to try the component hook-ups and everything worked perfectly. Went back to HDMI and it is still blank. Called D* and found someone who, after placing me on hold, said that the problem was a "software" problem and that there would be a fix around the beginning of the new year. He mentioned that I look at the Tivo website for an update which directed me to this fantastic site.

My dilemma : Should I take my HD Tivo back to the store where I purchased it tomorrow and see if I get a lucky model ? Run with component until the beginning of the year and hope the fix works ? After reading on this forum, D* seems to be decent enough at sending out a box, but it seems like taking it to the local store might be worth a spin (maybe to just get another and purchase the extended warranty).

Any opinion on this ?

The problem with getting a new one with an HDMI port that works is that many people have had it "go out" too. So there's no gaurantee that even if you get one that works that it will keep working. I too get a blank screen with mine. D* is responsible for this unit for 1 year so I am waiting to see if they fix it otherwise when I get near the one year mark I'm going to make them send a new one and then I'll keep doing that until they replace it with something that works. I can't believe that D* hasn't sent letters out to all HD TIvo owners letting them know that they are aware of the problem and letting us know how they plan on fixing it. I believe a class action lawsuit on behalf of all HD Tivo owners is in order. I cannot think of any other electronic product at this price range that has had a known defect and having nothing done by the manufacturer to correct the problem.

gradpa

12-12-2004, 01:53 PM

I would like to see the pic.. I am having the same probelm with mine.
b1150c@direcway.com
thanks

Originally posted by falstaffpac
I wanted to share with you what I did to correct this problem. My results were based on pbolya's success discussed earlier in this thread. My HDMI stopped working after the addition of the TwinBreeze last week, I've since been using component. I decided to try a few things tonight. First I removed the screws anchoring the HDMI card and unseated the card from the circuit board. I then re-seated and tried applying pressure to different points on the card, none of which resulted in a picture.

I then straightened the anchoring pin and applied forward pressure on the card with a small screwdriver. When pressure was applied about 7/8 down the back of the card, the picture came on. I then took a small peice of metal and wedged it between the anchoring pin and the HDMI card. Presto, picture. My picture has been very stable since. I've unplugged the HDMI cable several times and always get a picture when I re-insert the cable.

I'm not trying to advocate that any of you do this, but for those of you who have already voided your warranty, I give you the solution which worked for me. Be very careful tinkering inside your Tivo if you have power going to it. I got a jolt when sliding the lid back on. I did take a picture so you can see what I did, but I can't get it posted. I will forward it to anyone who wants to see it.

Now, about those darn logos....

Cheers,
Falstaffpac

Jim Reardon

12-16-2004, 10:56 AM

A brand new HR10-250, right out of the box (born: 10/4/04 in Mexico), has horrible HDMI output (crawling color speckles upon misplaced color). Of course, component output works perfectly.

But then a little informed investigation... First, eliminate the TV (Sharp Aquos 26). Hooked up a DVI-compatible computer FPD and found the same horrible output. Since this test required that I use the other cable (thanks for including it), this test also eliminated the cable as a potential source of the problem.

So off with the top of the DVR and examine the HDMI interface circuitry... A small circuit card mounted virtually at the back of the DVR motherboard contains the HDMI interface. No surprises here, a Silicon Image HDMI chip... basically a copy of SIMG reference design for the part. Mine says, "Made in Thailand."

I start up the DVR with the top off (not recommended). It comes up as usual with bad HDMI output. Then I gently "manipulated" the card and whoops... it works! Perfect picture. But when not is being man-handled, the picture is bad. So I completely remove the card, inspect the connector and socket, clean both very carefully, reassemble, and no change. Then I detached the mounting bracket from the HDMI card (to better free the card from the surrounding chassis), and retried test. Unfortunately, the same result. When the card is being held bent to the right (disk) side of the box, the HDMI output is picture-perfect. However, there is no practical or safe way to keep it in that position.

Now for the fun part:

I put it all back together and called Directv to get a replacement. First contact says, "I know nothing about HD." Refers me to "second level". Transfers call (thankfully, quick hand-off). Second-level person admits straight-away that there is a problem with HDMI. She informs me that I'll have to wait for a software upgrade before they will replace the unit! I gently explained that no software would rectify the observed behavior, but she was not to be deflected from policy.

Could Directv be using this software story as a ruse to hold-off customers while they struggle for a fix? Are they starting to be flooded with returns as new HDMI-compatible displays start to hit the street?

The type of thing I observed in this unit certainly shouldn't take them long to correct in manufacturing. But looking at posts on this site, it appears that units build from April through October of 2004 all have the problem! How can this be? Even the customer service person says they have been dealing with the problem since Summer!

Finally, after a few more minutes of friendly discussion, it is decided that I'll use the component output "for now" and call back in March or April 2005 for service, since they are unable to advise on when the "software upgrade" is going to be available. I assured them that I would not let my 1 year warranty lapse without seeing this problem resolved.

This is an utterly ridiculous position for a business to take. Assuming they have had eight months to investigate and correct this issue, and yet it remains uncorrected, one has to assume they are not planning to fix it!

Is it possible that they are betting that a small percentage of users actually require HDMI; most HD TV equipment still offers component input as well? That may have been a useful strategy last April, but I bet it blows up in their face in 2005. HDMI is appearing all over the place this Christmas.

As in my case, there is a workaround. But there is no question that the picture quality provided over HDMI or DVI (when it works) is visibly superior the picture provided via the component interface. No question about it.

Asking that a customer settle for an inferior workaround on a $1000 consumer product is on par with lying to your customers about the root cause of technical problems. So much for that JD Power satisfaction award... And so much for my satisfaction with my Christmas present :( .

Jim

Larry Chanin

12-16-2004, 11:52 AM

Hi Jim,

Sorry to hear that your getting the run-around from the company that's supposed to have won the JD Power Customer Satisfaction award three years in a row.

As long as some HD TiVo's HDMI connections work, I don't see how DIRECTV can legally take the position of not offering an immediate replacement on a device that doesn't work as advertised.

Perhaps you need to go higher in the DIRECTV hierarchy.

Good luck.

Larry

kltazman

12-16-2004, 12:07 PM

I would call back and talk to someone else for a new unit. Here is the number of the 2nd level tech. (800) 695-9251 Department who orders the units. I talked to two people there and they told me that is was not a sotfware issue and ordered me another unit, which I am still waiting for. I only hope it is a Nov 22 unit. Don't wait, have a HDMI Holiday.

T_Bro

12-16-2004, 01:37 PM

Originally posted by Jim Reardon

Is it possible that they are betting that a small percentage of users actually require HDMI; most HD TV equipment still offers component input as well? That may have been a useful strategy last April, but I bet it blows up in their face in 2005. HDMI is appearing all over the place this Christmas.

Jim

Direct is betting wrong in not quickly resolving this issue. The s*** will hit the fan for them in January when Christmas purchase complaints start to come in. Retail stores are all pushing HD, digital, and HDMI for Christmas. 2005 will be the year most average consumers will make the switch to HD. One of the reasons I see this happening is I was in Wal-Mart yesterday. Wal-Mart now has a large section of their electronics department displaying HDTV technology. WM will push prices of HDTV sets lower and allow consumers at lower income levels to switch to HDTV. This will also increase the demand for more HD content (broadcast, cable, DBS and DVD), and accessory devices like HD Tivo and DVD players.

kltazman

12-16-2004, 02:02 PM

What I found interesting is that I bought my HD TiVo at Best Buy and I ask if they have seen many returns and they said non at all. I didn't believe it, but I ask several people on several different occasions and the man working at the return desk told me he did see other TiVo returns, just not the HD TiVo. I wonder if some of the people just went straight to D* with their problems like me and bypassed the store. The Best Buy in this case is in Pleasant Hill, CA.

Who knows? Anyway, still waiting for my next unit. It has been over a week ans still waiting.

Superbone

12-16-2004, 03:38 PM

I'm going to wait a little while before I order the replacement. I want to make sure I've got one of the Nov. 22 units or newer. I don't want to have to go through this more than once.

It's a real shame the way they are handling this though. Shame on you D*.

tanasi

12-16-2004, 05:15 PM

I turned on my TV tonight and the HDMI output was hosed. The display had turned a pinkish hue. Pushing on the side of the HDMI connector on the box cleared up the problem but as soon as I let go the pink came back.

I called (800) 695-9251 and spoke to a person straight away with no waiting and in five minutes I have a new unit on the way. This will be the second replacement. My first unit HDMI was dead out of the box. I have already voted in the poll so I can't add another failure to the totals.

Now it is back to the inferior component output until the replacement arrives. Thank goodness for this forum. With my first replacement unit I got the run around for two hours, one person even hanging up on me, until I got a replacement authorized.

dsinder

12-16-2004, 06:27 PM

My advice is to take the HDTivo back to the place of purchase and demand your money back. Then wait for positive proof from monitoring this forum that DirecTV has fixed the problem. Then and only then buy another if you wish.

Originally posted by molitor4
...
My dilemma : Should I take my HD Tivo back to the store where I purchased it tomorrow and see if I get a lucky model ? Run with component until the beginning of the year and hope the fix works ? After reading on this forum, D* seems to be decent enough at sending out a box, but it seems like taking it to the local store might be worth a spin (maybe to just get another and purchase the extended warranty).

Any opinion on this ?

Kbert5

12-16-2004, 06:31 PM

<<What I found interesting is that I bought my HD TiVo at Best Buy and I ask if they have seen many returns and they said non at all. I >>

The salesman at UE gave me the same line a week ago.

jeffmcc

12-17-2004, 02:42 PM

Originally posted by tanasi

I called (800) 695-9251 and spoke to a person straight away with no waiting and in five minutes I have a new unit on the way. This will be the second replacement. My first unit HDMI was dead out of the box. I have already voted in the poll so I can't add another failure to the totals.

I hope you have better luck than I did. HDMI failed on Monday (first time I've disconnected/reconnected the box since I bought it in May) -- one disconnect/reconnect did the trick. Called and no sooner had I uttered the acronym HDMI than the CSR ordered a new one. The next day I had a message on my home answering machine to call back about "getting the replacement." I called and the CSR I spoke to said they weren't replacing boxes that had the HDMI issue (we've heard that before), instead, he said, "we have to work on alternate cabling." I declined and told him to pull the plug (cancel D*). He said he couldn't do that and connected me to "retention." A very nice and seemingly competent CSR finally had us on a 3-way conf call with shipping I guess. The upshot was that an order was placed for a new unit. I was given a number to call back the next day to get the FedEx tracking number. I called back the next day and the CSR said something to the effect "that's strange it hasn't shipped." Nonetheless she gave a tracking number (I don't know how that works). I've checked FedEx several times and the only activity shown is 12/15 @3:56 PM "In Transit, Memphis, TN." Estimated delivery date is Monday, 20th and since this is Friday afternoon I'm beginning to wonder if I'm ever going to see that box.

ps - Retention did give me a $150.00 credit "for my inconvenience" and this is reflected in my on-line account.

tanasi

12-17-2004, 05:17 PM

Originally posted by jeffmcc
I hope you have better luck than I did. HDMI failed on Monday (first time I've disconnected/reconnected the box since I bought it in May) -- one disconnect/reconnect did the trick. Called and no sooner had I uttered the acronym HDMI than the CSR ordered a new one. The next day I had a message on my home answering machine to call back about "getting the replacement."

I am keeping my fingers crossed. I haven't received a phone call today regarding the replacement box. The CSR said to expect delivery in two to three work days.

I have a computer printer which resides on the shelf beneath my HDTIVO. I had to jostle the cables around a bit while changing a printer cartridge and that was all it took, just a small disturbance to hose the HDMI output on the box.

kltazman

12-17-2004, 05:45 PM

Costumer Service is really going down the tubes with D* They were sending me another unit after number two died on arrival. They ordered it for me the same day they admitted the HDMI had a "problem becoming unseated" and I would get the new unit in two days. Called a week later and they said it was ordered and I should be patient. Well my patients in wearing out and I called again. This time they admitted it was never ordered. Maybe the positive outcome is that the manufacturer's date will be after 11/22 and the HDMI will work.

I can't believe they are still getting a star rating at JD Powers.

GW350

12-18-2004, 07:47 PM

Hello All, I have been reading up here for a while now and learning a lot...
I have a Samsung HLP5063, an ota hd box and a D* tivo. Finally splurged for the hr10-250 yesterday, got it hooked up and activated today. I guess I also have a dead HDMI port, no signal with it or the HDMI to DVI cable... At work tonite, tomorrow I guess I'll see build date and start checking on a replacement. Component looks great, probably because I haven't had the opportunity to see it better...

GW

leres

12-19-2004, 05:21 PM

I've had my HR10-250 for three months (Mexico: 08-Aug-04). Last night was the first time I had any trouble with the HDMI (I started getting color glitches). I called DTV, was booted to a 2nd level csr who immediately ordered a replacement receiver. I expressed concerns that this problem hasn't been solved yet but he said a new unit had a good chance of working ok for me.

GW350

12-19-2004, 06:58 PM

Found my date is Sept 9, 04... I guess either D* or BestBuy will be replacing it when the supposedly foolproof models are in good supply.

GW

looknow12

12-20-2004, 08:53 PM

Just picked up a new HD Tivo (my other one has worked fine for since day one (about 4 months ago) and it is failing on the HDMI signal. The new TV I got with it, only supports HDMI (not DVI) so you can imagine how unhappy I am with it.

kingtut(So.Cal)

12-21-2004, 10:51 AM

Well a little over three months and last night I got the pink pixalation. Three calls later to D*TV and I should have a new one on wednesday.

philipgood

12-21-2004, 11:21 AM

I got my HD10-250 from weaknees.com with an extra sized drive. The HDMI went pink, I rebooted the TIVO and the pink was gone but the picture is a mess, missing color and resolution. Emailed weaknees and within 10 minutes got a return authoriazation.

Bummer about the problem but good respoonse from weaknees on the problem.

flapbreaker

12-21-2004, 12:01 PM

Originally posted by philipgood
I got my HD10-250 from weaknees.com with an extra sized drive. The HDMI went pink, I rebooted the TIVO and the pink was gone but the picture is a mess, missing color and resolution. Emailed weaknees and within 10 minutes got a return authoriazation.

Bummer about the problem but good respoonse from weaknees on the problem.

What's a real bummer is that D* is leaving the retailers out to dry on these units. There is no garuantee that the replacement unit will work for very long. D* knows there is a serious problem but has yet to notify anyone if they plan on fixing it or not. Can't remember any other consumer electronic device that was flawed but had nothing done about it. I seriously think that it's going to take a class action lawsuit to get D* to do anything about it.

looknow12

12-21-2004, 12:51 PM

Originally posted by looknow12
Just picked up a new HD Tivo (my other one has worked fine for since day one (about 4 months ago) and it is failing on the HDMI signal. The new TV I got with it, only supports HDMI (not DVI) so you can imagine how unhappy I am with it.

I spoke to Dtv and they first asked me if I really prefer that port vs rgb and I said yes, absolutely. They then said OK, we will fedex you one out with a return tag. I should have the replacement in 3-5 days.

abracadabra

12-21-2004, 01:22 PM

Hi. I'm new to this forum. I've had my HR10-250 (9/26/04 manufacture date)now for about 3 weeks. The installers used component rather than HDMI. I didn't know enough to question it at the time. I was going to switch to HDMI until I stumbled onto this thread. Is anyone using HDMI without any problems? Should I give it a shot or is it a hopeless cause? This is very discouraging after dropping 1K on this thing. Is it true that post 11/22/04 units are trouble free? I'm inclined to give it a go but would like some informed opinions first. Thanks. Excellent forum by the way.

vonzoog

12-21-2004, 01:44 PM

Most people feel that the digital hookup (HDMI/DVI) connection is "better" than the component (analog) connection. I also think that it is a better picture.

Either way, you bought the unit and you should get what you paid for. Go ahead and hookup the HDMI. I think you will love it. If it doesn't work, get a replacement. If the rumors are true, the "fix' has been made and these newer units with the fix will be getting into the hands of everyone that have had the problems.

Go for it and enjoy. You have already paid for it.

tanasi

12-21-2004, 06:26 PM

My replacement (manufactured 26 Oct 04) arrived today. I placed the call for a replacement the night of 16 Dec 04. HDMI looks great out of the box. It replaced one made 21 Jul 04. The replaced one replaced one made 24 Aug 04. Fingers crossed that the third one is charmed.

Nick Satullo

12-22-2004, 07:25 AM

I've got 3 HD TiVo units, but the one in my main projection room is the oldest (I think I was 40-something on the VE list). I have yet to try it with the HDMI, because, up until recently, the projector I was using didn't have an HDMI input. Now it does.

Since this particular HD TiVo unit is almost assuredly from the earliest batch shipped, I'll report back on whether it has any HDMI problems.

Nick :cool:

breevesdc

12-22-2004, 09:02 AM

Is there any way to tell the manufacture date without opening the box? I might be interested in purchasing if Tivo does not announce a CableCard compatible box at CES next month. But I definitely want one built December or later due to the HDMI issue. Thanks.

Brian

tgav8rs

12-22-2004, 09:42 AM

I just recvd a Plasma which has a DVI connector. I hooked the HDMI-DVI cable and the HR10-250 went into thermal protection mode. I had to connect via component cables to get the unit to work.

mikeny

12-22-2004, 09:51 AM

First off. This seems like a great site and I appreciate all the info available here.

I got my unit last night and there was absolutely no signal on the HDMI port. No problems on component.

Level 1 at D* didn't know what to do because "You didn't buy it from us". Level 2, said "Oh yeah, the HDMI. Why don't you use component and there will be a software fix in the next week or two." I asked for another one to try and he said no problem but that there is no guarantee that it won't break down in the future. I said I would like to take my chances with a 2nd unit. It should be delivered in 3-5 days FEDEX.

T_Bro

12-22-2004, 03:51 PM

Originally posted by breevesdc
Is there any way to tell the manufacture date without opening the box? I might be interested in purchasing if Tivo does not announce a CableCard compatible box at CES next month. But I definitely want one built December or later due to the HDMI issue. Thanks.

Brian

I don't think so. That's why I have seen so many HR10-250 boxes opened at BB.

Nick Satullo

12-22-2004, 07:41 PM

Originally posted by Nick Satullo
I've got 3 HD TiVo units, but the one in my main projection room is the oldest (I think I was 40-something on the VE list). I have yet to try it with the HDMI, because, up until recently, the projector I was using didn't have an HDMI input. Now it does.

Since this particular HD TiVo unit is almost assuredly from the earliest batch shipped, I'll report back on whether it has any HDMI problems.

Nick :cool:

Well, I tried it. One of the earliest ones released, and . . .

Picture looks outstanding. But there's a strange (and pleasant) anomaly that I'll report in another thread. Look at it here http://www.tivocommunity.com/tivo-vb/showthread.php?s=&threadid=212881

Nick :cool:

KalaPela

12-23-2004, 11:32 AM

Well guys and gals, It looks like i'll be working on my 4th tivo!!!

I had a friend over to calibrate my tv today, the first time i've removed the HDMI to DVI connection from the back of the TV, as soon as he put it back in i noticed something wasn't right. There was this slight fuzzyness, and progressively the picture has gotten worse day by day, it becoming quite obvious in the DTV menu.

My first 2 Tivo's HDMI lasted about 2 days, this one at least lasted 3 months. Oh well, time to get a new one.

jlib

12-23-2004, 04:49 PM

Originally posted by flapbreaker
...There is no guarantee that the replacement unit will work for very long. D* knows there is a serious problem but has yet to notify anyone if they plan on fixing it or not... It has been fixed for a month (as reported in this thread and others). There have been no reports yet of failures on the fixed units.

TomRaz

12-23-2004, 05:54 PM

I don't recall anyone having actually received any of the fixed units with the 11/22/04 or greater dates.

So from most peoples perspective the problem is still real and until the replacements start to flow the frustations will continue

jlib

12-24-2004, 05:18 AM

DTV TiVo Dealer has said he is selling December manufactured units. So far there have been no reports of problems and we are only interested in negative reports, right? So, all evidence so far points to the problem being fixed. If not then there should be a continuing 10% or so failure rate.

tanasi

12-24-2004, 10:08 AM

I just received a unit from DTV manufactured 26 Oct 04. If the fix has been in place since 22 Nov 04, why are they still sending out TROUBLE? Gross mismanagement or stupidity. Why defend them? Let's see how long this one lasts.

db505

12-24-2004, 10:31 AM

So far so good. No failures seen in a few days of operation.

HR10-250 has a "freshness" date of Dec 4 2004.

<<Should have posted this info in another thread. Sorry!>>>

Weyoun7

12-24-2004, 10:34 AM

I assume that JBL is reworking returned units. If the problem really involves solder on the HDMI board, they may be reworking the boards or replacing them. This is probably why "old" units are being reissued to customers. I have no factual information on their operations. I am basing these assumptions on my previous experience in the electronics industry.

cjc3cjc3

12-24-2004, 10:50 AM

With the DTV Tivo units, is there a way to use 1 unit and get PIO?

tanasi

12-24-2004, 01:01 PM

It is possible that they are reworking the units. That is my hope, but not my expectation, based on passed experience with DTV and other companies with overly compartmentalized management. A couple of months should tell the tale.

leakypuppy

12-25-2004, 06:32 PM

My HDMI just started to go...I've had the unit about three weeks...it was manufactured in Oct 2004. I just called DirecTV and was told a software upgrade will be released soon to fix this. I insisted on a replacement unit which they're sending and I should have in a few days. They said as this is a known problem there is no guarantee the replacement box will work. I told them I'm willing to take my chances if it buys me a few more weeks of HDMI until the software fix comes out.

TomRaz

12-25-2004, 11:06 PM

Leakpuppy the problem is not going to be resolved with software since it is a hardware issue with a solder problem. Any new units made after 11/22/04 are suppose to have the fix in them.

leakypuppy

12-26-2004, 09:44 AM

I know but thanks. I was just reporting what there were telling people. Hopefully my new unit will be a newer one.

TIVOhead #2

12-26-2004, 01:18 PM

I've been watching these posts. I ordered a Dell W2600 LCD monitor (they were willing to sell it for a " price of 1399" and I didn't bite that day, so had to pay a "base price of 1472, free shipping, plus sales tax" the next day) a few weeks ago. And I ordered a HD10-250. The HDMI->DVI connection gave me a "reverse image" color picture, smeared - the component, etc. were fine in comparison.
Dell sent a replacement unit, no problem. Side-by-side, both monitors had the same picture problem. The original went back. But not before DirecTV sent (via valueelectronics) a replacement box. The new box, HDMI->DVI was fine. The first box was manufactured 10/04, the replacement 09/04. What have I learned? First, I had not been keeping up on these posts, so I let my guard down. I realize now that an uninformed consumer is a stupid consumer (caveat emptor) and I'm talking here about me, not you. After all, it's pretty clear that this forum and its threads contain about all the information a consumer needs to make an informed choice and to be able to get proper service for an obviously defective product. Second, I've learned never to buy new technology (new to market, that is) without the solid gold warranty valueelectronics.com (and maybe others?? No!) provide the savvy consumer. Third, DirecTV customer service (and many of the other "secret" or hard-to-obtain numbers) are useless unless the rep has a personal WORKING knowledge of the technology. Rupert Murdoch and his troop could do worse than to give all reps a HD-TIVO so as to eliminate all the verbiage on threads like this and build customer loyalty, and most importantly, in a capitalist society, the DirecTV customer base. Why is customer service a dead art, as I see it?! An uninformed customer rep is worse than plain vanilla customer service as read from a monitor in a boiler room somewhere. Finally, if you think your HD10-250 will be fine and you HAVEN'T checked the HDMI->DVI output, I'd strongly suggest you take your box with the cable to your favorite AV store and try it out with a plasma, LCD or other HD monitor. Try the HDMI->HDMI cable too. The W2600 currently only supports HMDI->DVI. Do it now, so you can deal right away with the HDMI solder/card/whatever/post Nov 2? 2004 manufacturing date issue. As a bonus, you'll be bringing the salesperson up to speed. This might send DirecTV a strong message, as I see it. Again, Mr Murdoch, why can't DirecTV come clean on this and let everyone know that a fault, now well identified, will be expeditiously corrected, by contacting all us consumers. Hint: you know who we are because we have DirecTV HD Tivo service.... I'm getting tired of reading posts from annoyed consumers (read customers), and, obviously, I never imagined I'd be one of those folks myself. My sidebar says just a few posts, but we've been Tivo subscribers for over three years. Last but not least, fellow consumers, keep reading these posts!

looknow12

12-26-2004, 02:06 PM

Originally posted by abracadabra
Hi. I'm new to this forum. I've had my HR10-250 (9/26/04 manufacture date)now for about 3 weeks. The installers used component rather than HDMI. I didn't know enough to question it at the time. I was going to switch to HDMI until I stumbled onto this thread. Is anyone using HDMI without any problems? Should I give it a shot or is it a hopeless cause? This is very discouraging after dropping 1K on this thing. Is it true that post 11/22/04 units are trouble free? I'm inclined to give it a go but would like some informed opinions first. Thanks. Excellent forum by the way.

My bad unit was Nov 1st, 2004. The new unit is Nov 9th, 2004 (Can't help but :-) over that).

It is definitely much better than before. The 11/1 unit looked like it was only 16 colors and the image overlapped itself. The new unit looks much better but actually not as good (if not close) to the RGB connection.

The HDMI cable should be much better right?

toxic

12-28-2004, 02:20 PM

uh oh...

have had mine for less than 24 hours...working fine...then *pop*...the screen gets the dreaded pink tint. I unplugged the HDMI cable and plugged it back in and its fine - for now. Thinking if it goes I will swap it out once or twice to try to get a good one...mine was an Oct 14 build date...I think from Mexico but not sure..it has ME in a code by the date...thats how I am guessing...

tick tock...lets see what happens...

jsmoovey2004

12-28-2004, 07:05 PM

Ok. – I’m new to the group, but felt compelled to give you my story.

I originally bought the Hr10-250 from rapidsatellite. After many promise dates of delivery, I finally received it 4 months after ordering (Arrived Jun 10th 2004). Things were great except they didn’t send me an HD Dish as promised…. To Make a long story short, the model they sent worked GREAT!!! (Including HDMI output) In fact, I never had a problem with the unit for two months, except for the paint job. It was extremely poor. However, I shipped it back due to dissatisfaction with the company and filed a complaint with my credit card company. I waited so long and was charged more than it should have been. I decided to wait until now (Dec 11, 2004). I found the HD Tivo on Best Buy’s web site. $1,000.00 + $65.00 for dish. However, I paid far less! I opened a new charge account and received two offers which I combined to get my Hr10-250 with Dish for only $895 (including tax). No Joke! It was tricky, but the sales rep finagled some numbers to work in my favor. Anyway, My Tivo worked great with NO problems for 6 days. And then…….Nothing! No DMI output. I thought it was my Tivo unit because I wiggled the dmi cable from the tivo and the colors seemed to be oscillating on the screen. Finally, it permanently went dead. I went through the whole procedure at best buy again (Even exchange). 1 Week later it arrived. That would be today (Dec 28th 2004). I got it home and I didn’t get the DMI output signal from out of the box. I was extremely frustrated and thought it might be my television. So I scheduled a TV repair man to work on my HDTV for next week Wed. However, I read your complaints in this forum and realized it’s probably not my T.V.

I’m just glad others are having the same problems and that it’s just not me.

BTW – I called Direct TV and they say know one has ever called in with such complaints. I was only trying to see if the problem was in my TIVO unit or my Television. They wouldn’t help and suggested I spend money on technician to come out and fix the problem.

I guess I’ll just have to return the HD TIVO back to Best Buy and do another even exchange until I get one that works.

Also – Both units from Best Buy were dated NOVEMBER 2004.

Thanks for the support!!!

abracadabra

12-28-2004, 10:44 PM

OK. I am giving it a shot. Switched over to HDMI from component tonight. Picture looks great as of right now. My unit is dated 9/26/04. Any chance I'll never see a problem? I'll report back at some point. Fingers crossed.

T_Bro

12-29-2004, 01:18 AM

Originally posted by abracadabra
OK. I am giving it a shot. Switched over to HDMI from component tonight. Picture looks great as of right now. My unit is dated 9/26/04. Any chance I'll never see a problem? I'll report back at some point. Fingers crossed.

My October built units HDMI has been in operation 4 weeks now. I've even unplugged and replugged in the HDMI once, in the middle of week 2. So far, so good.

ljcvideo

12-29-2004, 06:55 AM

I just opened a brand new hd tivo & after setting it up, it would continuosly
go to powering up procedures.Another words You go thru all the set up procedure,type of dish,zip code,how many lnbs,etc.
The final step is where it test yor sat. signal.
then it would go thru powering up again & all the info. that was entered
is in there that you confirmed previously.I did a reset a few times & still go thru the powering up deal.

Any way the store I purchased it from would not take it back or exchange it,they would have a tech come out to repair it or wait to see what is thw problem.
I spoke to Directv "Tier 2 Tech support" went over the situation & they said it sounds like a bad Hard drive.
Directv is send out a new unit & will take care of back & forth shipping .

Hopefully I won't have a Hard drive problem or a hDMI problem.

Did anybody experience this similar problem with the powering up looping?

kltazman

12-29-2004, 01:41 PM

After one month of false promises of getting a new TiVo in 2 to 5 days, when my second unit had an HDMI failure, it finally came today at my office and it is a 12/01 production date from Mexico. More later after I get home and set it up.

mikeny

12-29-2004, 02:39 PM

I got my replacement today which was manufactured 10/6/04 in Mexico.

The one I'm returning was 9/11/04 Mexico.

So far so good on the HDMI input.

I was not happy with the way the Fedex deliveryman stood the box vertically, let it fall at my door, and I told D* such. It was also repackaged and one of the styrofoam sides was broken.

Time will tell, right.

Now, that I set up ok, should I get those questionable d and e updates?

vonzoog

12-29-2004, 03:49 PM

klatzman,

Take that baby home and drop it a couple of times and then roll it down the stairs. Let the kids yank on the HDMI cable. Hook it up and let us all know how it works. You know that there are many of us out here waiting to see if a December built date really does work.

Please keep us posted. If it works I will be replacing mine soon.:D

kltazman

12-29-2004, 07:11 PM

As for the Dec Unit, I pulled the HDMI cable out several time and even toggled between component and HDMI and we still have lift off. As for my 10 month old son playing with the system, he has all his life to destroy our very expensive home entertainment center. I guess Dec is a good month for HDMI -- So Far:-)

leakypuppy

12-29-2004, 08:49 PM

Just got my replacement unit from DirecTV today and it has a born on date of 11/2004. All is good so far.

dmwierz

12-29-2004, 09:36 PM

What, if any, physical differences have been noted in the more recent build-dates? Are the HDMI cards held in place differently? Are the connections improved? What is there to give higher confidence that D* has fixed the problem?

Pwrplayer

12-29-2004, 11:24 PM

I found this thread via GOOGLE (shows how popular this topic is!) when I received not one, but two (2) HR10-250 units with defective HDMI ports (out of the box! Dec 23 & 27)! (Sep & Oct build dates) I had a service call that resulted in the tech agreeing that the unit needed to be replaced. I just spent over 4 hrs on the phone with DTV. They were telling me they couldn't replace them because they don't sell that model or that it is a known issue and a software update will solve it later and they were not authorizing a replacement for that problem! That finally set me off and I bluntly demanded "CUSTOMER RETENTION". I'm on the phone with they CR lady for about 45 mins and her supervisor is having an advanced replacement unit shipped to me via 2 day FedEx. She read the replacement policy and couldn't understand why "Tier 2 Tech Support" didn't replace it. That's a hell of a long way from "we can't replace it". At first she pushed back until I clarified that DTV manufactures these units. I read the warranty procedure on pg 149 of the users manual. I seemed to have to argue the fact that DTV produces these units, thus the manufactures warranty is honored by them and not the distributors. Hopefully my new unit works!
Now, regarding the real problem... (I'm a Computer Engineer)
I investigated the cause of the faulty HDMI connector. The HDMI connector is on a card (similar to a video card in a PCI slot in a computer). When I wiggled the connector, the card moved inside the unit and thus in the main board connector. This wiggle momentarily provided a clear picture. The damn slot on the motherboard must have bad solder (cold solder) joints or the slot itself is defective. Either one is the result of crappy manufacturing.
-1- First, DTV as the manufacturer is to blame.
-2- Second, DTV is to blame for propogating the myth that this can be solved by software updates! (BS!)
-3- Third, DTV is to blame for not recalling these defective units and voluntarily replacing them. A simple database query will list all customers who currently have service with this unit.
I have had a similar problem with my Treo 600 & 650 PDA phone, but atleast PalmOne did something to correct the problem.
These are the facts and when I believe I'm right then I tend to hold my ground!
I urge everyone to demand replacements until they have a fully functional unit. We pay to much to beta test a production unit! We must make our voice heard, otherwise this issue still persists. (No stinking component outputs. I didn't buy a $3000 plasma to use components!)
I'm usually very calm, but this 35+ pg thread is to much evidence of serious problem. My apologies for the rant. I hope this helps others handle their situation.:confused: :confused: :confused:

TomRaz

12-29-2004, 11:59 PM

Welcome to the madness pwr. We have a great group rate on some meds if you need to calm down :p

Yeah it is really sad that D* has not owned up to this issue and come clean and promised to recall all the units that could be affected. I am not suprised that someone has not started a class action lawsuit similar to what is usually done in the auto industry that ends up with a forced recall.

I have been sitting on the sidelines waiting for D* to fix this problem and lower the price before I jump on this bandwagon.

I do not understand how D* wins the JD Power customer satisfaction award each year. Perhaps the competition really sucks worse than D* customer service.

Many posts ago someone had the idea of everyone printing out this thread and have everyone mail their printouts at the sametime to the CEO or president of D*

I still think this sounds like a great idea :D

Pwrplayer

12-30-2004, 12:17 AM

I like the idea of sending a transcript of the thread. I vote for acquiring as many fax numbers as possible and bogging their fax machines down.
I recently had a credit mistake and it took 5 months to correct. Ended up faxing information repeatedly (per their request). I guess the right guy finally got the fax and updated the account.
This is the method credit collections use. Call every morning at 8 AM and multiple times a day. Ultimately, they appologized for the mistake.
Feel free to compile a list of DTV fax numbers.

Email may be another one. The DTV Retention lady suggested I compose a brief summary and send an email. We could all compose an email and include a link to this thread. Fillup their email box. It's not spam, it's customer feedback. "Please Fix the HDMI Problem (HR10-250)" could be the topic. We don't want to use the same txt, because they'll write a script to delete the like messages. I would. lol.:D

TIVOhead #2

12-30-2004, 01:43 AM

OK folks! My earlier post, #685, has been confirmed by post #698. People can decide what to do about D* and the individual response may be based, perhaps inevitably, on whether you think D* is simply incompetent, the CSR end, or that they are just plain lying.

If you are reading these posts, and whether or not you have a HD10-250 that (still)works or that doesn't, you may not know you have a piece of crap attached to your HD monitor ....yet.

If you are considering buying or replacing a unit, do what I did when purchasing your fix:

Ask for the $250 equipment credit against your D* bill. And go straight to "Customer Retention" - don't waste time with any old CSR. These units are outrageously expensive and cost very little to manufacture (perhaps that's why they are shipped in the same flimsy shelf box you see at BB or CC). Unless you get one from valueelectronics, who believe in, whoa, double boxing. What a quaint concept. Arrives in one piece too, incredible huh?!

Ask for 6 months free HD package, your intro to D* HD programming
Ask for 6 months free HB0
Ask for 6 months $5 per month credit on your Total Choice package
Ask for 6 months free Showtime

Maybe I missed something. I saved almost $475, was polite, and got everything I asked for. I also asked, in a seperate phone call, for an installation upgrade (you need to get the special phone number from your retailer). A new phase three dish, placement of the new unit, hundreds of feet of new quad shield cable, and a 4x8 multiswitch all for $49, added to the D* bill.

Yeah, but I still want a HD10-250 that won't crap out. I'm on my second box in two weeks, remember.

Good luck, Amigos!

mfleming

12-30-2004, 01:58 AM

Originally posted by TomRaz
Many posts ago someone had the idea of everyone printing out this thread and have everyone mail their printouts at the sametime to the CEO or president of D*

I still think this sounds like a great idea :D

Yeah, that was my idea and I was surprised no one jumped on it. But, if someone can provide a good contact/address to send it too, I proise I will do it tomorrow overnight! Who would be good?

mfleming

12-30-2004, 01:59 AM

Originally posted by Pwrplayer
I like the idea of sending a transcript of the thread. I vote for acquiring as many fax numbers as possible and bogging their fax machines down.
I recently had a credit mistake and it took 5 months to correct. Ended up faxing information repeatedly (per their request). I guess the right guy finally got the fax and updated the account.
This is the method credit collections use. Call every morning at 8 AM and multiple times a day. Ultimately, they appologized for the mistake.
Feel free to compile a list of DTV fax numbers.

Email may be another one. The DTV Retention lady suggested I compose a brief summary and send an email. We could all compose an email and include a link to this thread. Fillup their email box. It's not spam, it's customer feedback. "Please Fix the HDMI Problem (HR10-250)" could be the topic. We don't want to use the same txt, because they'll write a script to delete the like messages. I would. lol.:D

Yes, faxing would be a great way to do it!

angusdavis

12-30-2004, 10:35 AM

Thought I would briefly share my recent experience with the HR10-250. I purchased my unit, and when it arrived the HDMI output was dead -- just black screen. I had read this thread in advance of my purchase so I had a hunch this was going to happen. I called DirecTV and at various points in my 30-minute conversation they said:

1. It is a software problem. You need to wait for a software upgrade.
2. It is a cable problem, not a problem with the receiver.
3. It is a "known incompatibility problem," and they won't replace the unit because the replacement unit "more than likely will have the same problem."
4. The fix is to "use the component cables."

I got some variations on all these answers from the Level 1, and the Level 2 tech gave me all of them except the software excuse. Finally I demanded that they ship me a replacement unit after I told her quite bluntly that she was just plain wrong in claiming this was a cable problem. I explained that I have another source with HDMI output and the cable worked fine with that source. I further explained that the problem is very well documented on the Internet, and that it is a known manufacturing defect due to bad soldering, and that many have said that units manufactured after Nov 22 are supposed to be fixed.

Finally she put me on hold, relented, and FedExed me a replacement. Upon receiving the replacement unit, I am supposed to send back my defective unit within 7 days to avoid a $1000 charge. She tried to claim that they would not ship an additional unit if this one is defective, but I will cross that bridge when I come to it.

I was struck by the total incompetence, rudeness, and general ineptitude of the DirecTV service reps. The Level 1 spoke in Eubonics and I had a serious difficulty understanding her speech -- just basic communication was nearly impossible. The Level 2 at least spoke English but she was equally incompetent in her failed understanding of the problem.

ljcvideo

12-30-2004, 10:57 AM

I bought a brand new unit & I had a hard drive problem & Directv send a new one within 2 days. The Manufacturer date was Nov 21,04 (new one)

I had a continuous powering up cycle after entering all my set up info.

Did anyone experince this cyclying problem?

I paid only $810.00 for it at the store (Sixth ave.)

I also recieved a $250.00 credit from Directv for being a long time customer & for investing all this money for a new box.

Retention dept is a good dept to deal with for these discount issues.

So far the HDMI is fine.

gilster23

12-30-2004, 12:52 PM

I been reading about the HDMI failure. Is this the only problem with the HD TIVO.

I have a Sony WEGA KV-34HS510.

On the back it says DVI-HDMI connection and has audio inputs. from my reading on other site, HDMI connection control video and audion connection.

My question is " do I have a HDMI connection, is this the same thing. No info in the TV manual.

Pwrplayer

12-30-2004, 01:51 PM

I'm pretty sure the previous HDMI technical question (#706) would be answered better in another thread. This thread really deals with HDMI failures.
Heck, once the output works we could discuss all types of compatibility issues. But that requires the HDMI output to work! lol.

I'm not trying to be rude, just want you to get the best answer.:up:

gilster23

12-30-2004, 02:00 PM

No Problem. I do not take it as being rude. the reason why I posted here was 2 fold. If the only problem with the unit is the HDMI failure and if my TV set do not have that hookup, then I answered my own question. I am doing some techo searches now.

Thanks

lady400

12-30-2004, 03:54 PM

I guess I should have posting to this thread to begin with, but since my problem was seemingly different, I posted here instead:

New HDMI issue with Sharp LCD? (http://www.tivocommunity.com/tivo-vb/showthread.php?threadid=214054)
My issue has essentially been with changing inputs on my Sharp LCD via HDMI. Since posting, I have now experienced the "pink screen" issue for the first time (while testing my input change problem with 1080i instead of 720p).

I am now pretty convinced it's the Tivo causing the input change issue somehow, since other reported issues are now rearing their ugly head on my unit. I guess I will wait a bit for more of the new production units to be in the pipeline before asking for a replacement.

jsmoovey2004

12-30-2004, 04:41 PM

O.K. – After listening to some of your new stories, I decided to try calling D*. Sure enough, I told them to direct me to the level 2 customer support team and I was. I laid down my foot and did not get any backtalk. The customer support guy told me that my new unit would arrive in 1 to 2 buisness days via Fedex. I will let you know how it goes from there!!!!

Thanks again….

Watchguy

12-30-2004, 07:45 PM

Well I couldn't resist My 4th replacement arrived without preaddressed label to return the unit with a bad sat one tuner. So when I called to ask for return instructions, I could not resist and told them " along with the return label send me a new tivo to replace the last replacement which has a doa hdmi port. The tech type person agreed. In a couple of days i got my replacement but to my dismay was not a tivo but a Samsung hd receiver. Another 30 min on hold and I was able to convince them of the error of their ways and had a replacement on it's way through the Christmas rush. My replacement arrived yesterday Build date July BUMMER!! HDMI actually worked great. Wow! Today sat one tuner 0% sat 2 90% Bummer!! 45Min on hold techy type guy suggested he send next unit with a service tech to install. I suggested that I probably had more experience installing these infernal contraptions than any of his service techs. He then stated that I was probably right. new tivo is on it's way At this point I've lost track on the number of tivos I've had but It sure is an adventure For my trouble D has only given me $60.00 credit Bummer !!!!!

CCieurzo

12-30-2004, 08:19 PM

HD Tivo purchased 10/30 from CC with a 28 Aug 04 build date. Unit moved to new house 2 Dec and HDMI died 2 days later. Of note, the HDMI cable was not unplugged for the move. D* insists it is a software problem and will be fixed by an as yet unscheduled software update.

lance_weaver

12-30-2004, 09:45 PM

HDMI port failed after 2 days use (manufacture date 10-20-04) - pink screen and now blank. Pink screen comes and goes when wiggling the HDMI connector. Called D* and immediately asked for level 2 support. Sat on hold for 10 minutes.

Called the 800 number for level 2 previously listed --- got a level 1 guy. He forwarded me to level 2. Held for 10 more minutes. Finally rang through. Described problem and said I wanted a replacement. No issues - verified address and gave me an order number. 2-3 days to receive replacement.

I asked level 2 tech if this one would have a manufacturing date post 11/22/2004. Tech didn't know what I was talking about.....I said, "Never mind. Ship the replacement."

I'll be looking for the date when I get the new one. Anything less than 11/22 and I'll be wiggling the hell out of that connector.

Great thread here!

Rubber Ducky

12-30-2004, 11:43 PM

I plugged in my new 250 yesterday. Blank screen out of the box. Using HDMI to DVI cable. Level two Tech support at D@# insists that software update is the only fix for this problem. Will not send out replacement. I"m pretty pissed off.
Been a steady customer with four receivers for seven or eight years.
I even talked to their customer retention department. I got zip. This is again typical for them. Anyone have any suggestions as to what I should do now?
I wonder how long I have to wait for Comcast to come out with their DVR in our area? :-)

obi1

12-30-2004, 11:52 PM

Been running HD Tivo, made in Mexico for 3 weeks now. Have found when running HDMI that if TV Monitor(mitz DLP) is turned off for a few hours and then turned on again, that no picture on the input(HDMI) that is used on the Mitz to support the Tivo. All other inputs are fine(am running two other non HD Tivos on this monitor). I can clear by either removing and reinserting HDMI cable(this works sometimes) or pulling the plug on the Tivo box and let the machine reboot itself and go thru all the startup process. I am now running in component mode. I will probably return box to Goodguys for exchange for another bad one. I did buy the 5 year warranty for whatever this is worth. Probably will get screwed(will I?) out of when I want to upgrade box with another hard drive for more capacity as I have done on my other Tivo's. Also when running in HDMI mode, I cannot get Hi Def channels to give me audio in the monitor, but I can get ok in my Parasound C1 Pre-amp. Non HD channels I get audio everywhere. If in component mode I get audio both thru internal tv speakers as well as C1 controller/preamp. Tivo is set up for digital output.

abbas

12-31-2004, 12:41 AM

Lady 400 - you have to use the DVI input on the Sharp. Used the HDMI to DVI cable from the HD-TIVO. I have experienced the same problem with the Sharp 45" and Sharp 32". This has been documented before also with Panasonic Plasmas. The 'e' software seems to have fixed the problem for Panasonic but I think Sharp people have to wait longer.

vonzoog

12-31-2004, 07:17 AM

Originally posted by Watchguy
Well I couldn't resist My 4th replacement arrived without preaddressed label to return the unit with a bad sat one tuner. So when I called to ask for return instructions, I could not resist and told them " along with the return label send me a new tivo to replace the last replacement which has a doa hdmi port. The tech type person agreed. In a couple of days i got my replacement but to my dismay was not a tivo but a Samsung hd receiver. Another 30 min on hold and I was able to convince them of the error of their ways and had a replacement on it's way through the Christmas rush. My replacement arrived yesterday Build date July BUMMER!! HDMI actually worked great. Wow! Today sat one tuner 0% sat 2 90% Bummer!! 45Min on hold techy type guy suggested he send next unit with a service tech to install. I suggested that I probably had more experience installing these infernal contraptions than any of his service techs. He then stated that I was probably right. new tivo is on it's way At this point I've lost track on the number of tivos I've had but It sure is an adventure For my trouble D has only given me $60.00 credit Bummer !!!!!

You should try reversing your Sat cables. Move tuner one to tuner two, and two to one (did that make sense). I had the same problem a few months back. I have been a member since 95 and it turn out my calbes were bad, NOT the receiver. Replaced the cables and everything was like new again. Also have a much stronger signal reading.

Hope this helps.

mikeny

12-31-2004, 09:37 AM

Originally posted by Rubber Ducky
I plugged in my new 250 yesterday. Blank screen out of the box. Using HDMI to DVI cable. Level two Tech support at D@# insists that software update is the only fix for this problem. Will not send out replacement. I"m pretty pissed off.
Been a steady customer with four receivers for seven or eight years.
I even talked to their customer retention department. I got zip. This is again typical for them. Anyone have any suggestions as to what I should do now?
I wonder how long I have to wait for Comcast to come out with their DVR in our area? :-)

Call again and talk to someone else. You ran into a stubborn CSR.

gilster23

12-31-2004, 11:54 AM

Just wanted to send out an update: I am in Charlotte, NC. Just left Best Buy. The answer to the problem is going to be this.

The new boxes DO NOT have a HDMI plug. Only component connection. I will be getting one on Saturday.

jsmoovey2004

12-31-2004, 12:34 PM

MikeNy - Definitely try again. I couldn't believe how easy it was the first time for me. You probably talk to someone that didn't have any authority. Remember - Never accept "NO" from a person who doesn't have the authority to say "Yes".
Even then, reach higher!

mikeny

12-31-2004, 01:06 PM

Originally posted by gilster23
Just wanted to send out an update: I am in Charlotte, NC. Just left Best Buy. The answer to the problem is going to be this.

The new boxes DO NOT have a HDMI plug. Only component connection. I will be getting one on Saturday.

Is this for real? Are you saying they're not going to include the cable or they have removed the port altogether?

If this is true they should be giving it a new model number and either way it's NO FIX and NOT ACCEPTABLE.

Originally posted by jsmoovey2004
MikeNy - Definitely try again. I couldn't believe how easy it was the first time for me. You probably talk to someone that didn't have any authority. Remember - Never accept "NO" from a person who doesn't have the authority to say "Yes".
Even then, reach higher!

jsmoovey2004, You meant to directing your good advice to Rubber Ducky:)

So far my replacement is working on HDMI at Day 3.

It's amazing how my return took 1 day to get to Memphis, TN FedEx but my replacement took 9 days.

Everyone, make sure when you disconnect your bad HR10-250 that D* properly removes it from your account. When I logged in yesterday, I still had the original AND replacement stated to be in my living room. I only wish I had 2.:) It took a call and an accidental transfer to get it straightened out.

gilster23

12-31-2004, 02:08 PM

Just stating what I saw today. I looked at the back of the unit and I asked the guy. This shipment had just came in. Maybe I should have checked the model number. I will Saturday, but I do know it was the HD-DVR Hughes for 999.

vonzoog

12-31-2004, 02:15 PM

Something is wrong here. Hughes does not make the HD-Tivo model anymore. It is now branded "DiredTV".

You must be looking at the wrong model sitting by an incorrect price label.

Plus, when do you ever believe what a BB clerk says.

dmwierz

12-31-2004, 02:47 PM

Originally posted by gilster23
Just wanted to send out an update: I am in Charlotte, NC. Just left Best Buy. The answer to the problem is going to be this.

The new boxes DO NOT have a HDMI plug. Only component connection. I will be getting one on Saturday.

Says who? This would make no sense whatsoever! My guess is you were looking at the wrong product.

Can anyone else confirm this?

jlib

12-31-2004, 03:12 PM

Since it didn't say HR10-250 on it, it is the wrong model.

chieftain

12-31-2004, 03:23 PM

I think abbas made an important observation a few posts back. I, too, have a Sharp LCD (LC-26GA4U), and I'm on my third HR10-250 with malfunctioning HDMI-HDMI (pink-tinged picture or no picture at all, after each receiver worked for a couple of days). Based on his suggestion, I tried using the HDMI-DVI hookup with my Sharp. Voila -- video! To get it, though, I had to first instruct the TV that it was receiving a digital instead of analog video signal (or a PC signal of either type) at the DVI input. The audio input corresponding to the DVI video input on the Sharp requires a stereo minijack, so I used a stereo RCA - minijack cable for this.

Anyway, since I now have video while using the sole HDMI output of the HR10-250, this implies the problem (at least for me) is not in the receiver but, rather, in the TV. A bad solder or other HDMI card problem in the HR10-250 would not be expected to give video with EITHER HDMI or DVI at the TV end... would it? I also tried 2 or 3 different HDMI-HDMI cables with the same results, so I also doubt it's a cable issue.

Thanks to abbas for this, and this might be something for others having HDMI problems to try (if they have the option to do so with their TV's). Of course, now I have to call Sharp instead of DirecTV. :-(

webpowered

01-01-2005, 09:55 AM

I've had an Aug 14 Mexico HD-TIVO since September and from first day the screen has been black for HDMI and HDMI-DVI. Recently I took off the cover and tried reseating the card and got nothing. After reading the results the previous person had getting HDMI-DVI to work, I tried it again, unscrewing the card and reseating it and changing all the options on the LCD. Still nothing.

The TIVO knows when HDMI is connected, since I can look at it on the output to a VCR at 480i, and info says "HDCP not enabled". Also the component outputs stop working when HDMI is connected, but I nevertheless get no picture.

I don't think the previous entry's luck with DVI is anything conclusive for all HD-TIVO and Sharp users, since my HDMI card is non--functional period!

I'm waiting a while to get my first replacement in hopes I'll get a working replacement. DirecTV has on record that they owe me a replacement.

I also stopped my automatic billing recently in case I get mistakenly charged for the replacement.

Don

Rubber Ducky

01-01-2005, 08:14 PM

Well, today I called D and complained about being treated like a second class customer. This time I at least got them to ship out to new receivers for two old A3's in the kids rooms, a new triple LNB dish., HD package, HBO and Showtime all for $6.00. I could not convince them I deserved an equipment credit. At least this time they tried to make me happy. Oh yes they told me that since my reciever had the software update on it now and the HDMI to DVI was still not working they would ship out a replacement.

chickenscratch

01-02-2005, 10:08 PM

After a few months, the HD in my HDTiVo ate it. So I got a replacement. The HDMI port didn't work on the replacement from day one. I got another replacement and that one worked fine and still works fine.

I have not had an HDMI port fail after initially working.

abbas

01-03-2005, 03:19 AM

chieftain - the HDMI problem is not with Sharp but with the HD-TIVO. This problem was also seen with Panasonic TV's. Once the upgrade 'e' software was released for the HD-TIVO, the problems went away on the Panasonics. Unfortunetly, it still exists with Sharp. Also, unless you are using a PC, you should set the Sharp settings with a DIGITAL AV.

I wish Directv would have a software patch that would allow for native output of the HDTV or discrete remote commands for resolutions.

Anyone know if there will be an updated model at CES, maybe the HR10-500?!?!?

molitor4

01-03-2005, 07:11 AM

I took the HD Tivo that I bought around the beginning of December back to BestBuy today. Swapped it out (within 30 days) for a new model. A little dismayed when I opened the box and saw the "born on date" of mid October. Decided to hook it up and the HDMI worked like a charm. Wow, really nice picture. Was glad I did the swap as I did not get anything with the last box.

Unfortunately, this morning I started to get the infamous pink screen. Component still works fine. Any opinion whether I should call D* and try and get one of the new boxes, or just wait ~25 days and try my luck with BestBuy again ? It is a bit annoying to keep setting up new boxes.

--brett

vonzoog

01-03-2005, 07:31 AM

molitor4,

Try moving you HDMI cable connection around. Now don't get crazy. This will work sometimes.

I am on my second TiVo unit and when it arrived the HDMI did not work at all. After removing the cover and "resetting" the HDMI board everything worked fine (about 3 months) until today. I "wiggled" the HDMI cable connection this morning and the picture came back again. I was having the pink and green screen effect also.

I am waiting as long as I can in the hopes of bettering my chances of receiving a unit with a DECEMBER built date. These are reported to be the "fixed" units. If BB will let you open the boxes and you can find a December built date, then more power to you. Otherwise I feel you will be right back where you started from in the near future.

Just my .02 cents worth.

unixadm

01-03-2005, 07:51 AM

I picked up an HR10-250 on Thursday. Manufacturer date Nov 2, 2004.

HDMI port worked out of the box, but failed yesterday (Sunday)

I guess I will be waiting until CC gets new ones in with dates later than Nov 22nd.

tbenning

01-03-2005, 10:16 AM

Out of the box, my HDMI picture was pink and fuzzy. The next time I restarted the unit, HDMI was dead. :(

DirecTV is shipping my replacement today. :)

I have also replaced my UltimateTV with a TiVo unit. Anyone want to buy my old UltimateTV? (SOLD)

As requested, here is the build info:
- built on 8/24/04
- built in Mexico

Tim

vonzoog

01-03-2005, 11:30 AM

tbenning,

What is the "built" date on the back of your TiVo?

We need to know this so that all can keep track of any newer dates having this problem. Supposedly any manufactured after November 22 have been "fixed". It will help if all people posting on this thread, please note your built date.

Thank you,

kltazman

01-03-2005, 01:05 PM

It has been almost a week with the December date and the HDMI picture is great. I am hoping that third time is the charm. With that said, I wish I was able to get waivers to enjoy more programming such as Fox, NBC and I just noticed ABC on the menu last night.

vonzoog

01-03-2005, 01:19 PM

Thanks for the update.

Hang in there. LIL on HD are in the near future for most and the rest will come later.

Rych6896

01-04-2005, 02:06 PM

I have to go to circuit city tonight to get a warranty replacement. Is the born on date on the box? If so where is it located. Thanks. BTW I was on the phone with DTV last night for over an hour...they feel I have a hdmi failure, but I think it's just because they've seem so many of these. I think my real problem is a dying Hard Drive.

vonzoog

01-04-2005, 02:09 PM

Sorry, it is not on the box.

You will have to beg them to open the box to see the date which is on the back of the unit.

Good Luck

vonzoog

01-04-2005, 02:13 PM

It is most likely an HDMI failure. This is the most common failure with the TiVo-HD units. D* is hoping you will return it to CC under the 30 day return policy. That way it is CC's problem for now. After the 30 days they would have to exchange it for you.

Try your luck with CC and see if they will open the boxes for you.

obi1

01-04-2005, 03:14 PM

My Goodguys store has those with a date of Oct 10th 2004. I told them that I will wait for a late Nov. build date. Correct that build date is on unit itself but serial number is on packing box. Any information on a later "then" serial number for a safe unit? My unit will work for awhile, I then turn off my Mitz DLP Tv, come back a few hours later, turn on tv, and no picture. I can unplug HDMI cable, and all will be ok for awhile after I reinsert it(and the next tv powerdown will cause the problem--strange I know), or I can cycle the unit up and down by pulling power plug and all will be well until the next long tv powerdown(say 6 hours or more). Almost sounds like a possible TV problem on their HDMI circuit. Currently running with component cable and all is well. Two other non-HD Tivos on same TV function just fine.

Rych6896

01-04-2005, 03:53 PM

Originally posted by vonzoog
It is most likely an HDMI failure. This is the most common failure with the TiVo-HD units. D* is hoping you will return it to CC under the 30 day return policy. That way it is CC's problem for now. After the 30 days they would have to exchange it for you.

Try your luck with CC and see if they will open the boxes for you.

I've had it since May. Directv instructed me to return it to Circuit City. Why do I get the feeling that I'm about to get porked?

nuke

01-05-2005, 04:50 PM

My HDMI port has been working perfectly since I got the tivo in April 04 with a Panasonic D6UY plasma with DVI port.

Hard disk crapped out, but I fixed that myself, since I didn't want to take a chance on getting a dud unit in exchange.

spellow

01-05-2005, 05:40 PM

Born on 6 November in Mexico

Dead on Arrival...I have the funky solarized picture

HDMI to DVI

Component works fine.

Luckly I got it at VE, I'll call and get another sent out to me.

jsmoovey2004

01-06-2005, 09:22 PM

As Promised, I have good news. I received my new hr10-250 from D* today and the hdmi port works great!!! They delivered as promised. It is a Dec 2004 Model. Lets just hope it stays working.

I do have a smaller problem though... My local sub channel (cbs 58) doesn't match the guide content. I've seen other posts for fixes but need newbie help in telnet / How to set up for HD tivo. Can someone please point me in the right direction? Thanks, I'll keep you posted with the working nature of the hdmi port.

Pwrplayer

01-06-2005, 11:10 PM

Well GOOD NEWS since post #698.
I received a replacement unit from DTV with a DEC 4 manufacture date. "THE HDMI WORKS!" This unit doesn't appear to have any issues and seems to be solid.
It may very well be time for everyone to cash in and request a replacement.
I'll keep my fingers crossed.
:D

Nalez

01-07-2005, 12:42 AM

Well,
Anyone with a post-Nov 22nd unit have the guts to crack the sucker open and see if they can find out what they might have changed about the HDMI card?

wje

01-07-2005, 06:51 PM

Guess I win the HDMI lottery, too. My HDMI output went 'solarized' exactly 2 weeks after turnon. 6-Nov build date. Got the runaround from D* for a bit, they said they weren't replacing units until there was a software fix. I read them the warranty, said maybe I should switch to Comcast, and now a new one is on the way. Of course, now it looks like none of the new HD channels that use MPEG-4 compression will be available to us. I've been a D* customer since '99, but I'm starting to wonder why.....

pixlpush

01-08-2005, 01:03 PM

Nalez, I just recieved my 3'rd unit manufactured NOV 30'th 2004. I had added a second drive to the previous units with the weaknees kit so I had to crack it open to return the old unit anyway. the HDMI card in the new unit looks identical. As best I can tell the only difference mechanically was that the middle fastener on the HDMI card on the back of the unit was a Phillips head screw, not a torx screw, with a slightly more substantial washer on its base. By more substantial I mean that it doesn't have the tiny little fingers at the center of washer, instead it's got a solild center piece. Still a lock washer but in therory a little less flexable. Other than that I could see absolutely no difference. Same whimpy looking spring that holds the back of the card internally. Exactly the same conector to the mother board. Only the one washer was different, you can actually see this without having to take the cover off. I'm not sure if this was an intended design change or perhaps they just used a different fastener. Seems like if it were a design change they'd have swaped all three fasteners not just one? Anyway not wanting to loose all my content again I swaped the new HDMI card into the old box and it works fine (swaped the mounting hardware too).

We'll see how it goes I've just about had it with this thing. Now that D* is dumping Tivo and going towards the MPEG 4 broadcast standard even if this thing manages to keep working for another 2 years it will essentially be a boat anchor at that point anyway.