|06-13-2012 until 07-14-2020|
Join Date: Sep 2011
TiVo Support Representatives Now Monitoring forums.tivo.com
A group of specially selected Technical Support representatives have begun to monitor the TiVo forums at http://forums.tivo.com. They will be monitoring 7 days per week and will answer customer questions, where appropriate. We will make our best effort to respond to all Customer Support requests within 6 business hours. TiVo Support Representatives can be identified by their username which begins with: “tivosupport_” and by their TiVo logo avatar.
IMPORTANT! DO NOT post any personal information, such as your credit card details, email address, home address, etc., in the public threads. If you are logged in, you may privately send your TSN to a Support Representative, however, by hovering over an agent’s name and choosing ‘Send message’. To check your inbox, click on your name in the upper-right of the screen and select the ‘Private Messages’ tab. DO NOT send your credit card details via Private Message. If you need to make a purchase or conduct a transaction which requires disclosure of your credit card details, only do so by calling TiVo Customer Support.
We hope that this new channel of customer support is helpful for the community.
|06-08-2012 until 09-09-2013|
Join Date: Jan 2008
Customizing "New Posts" Search to Exclude Specific Forums
Hello TiVoCommunity members!
We've been made aware that the new TiVoCommunity homepage, which you will see only if you navigate to http://www.tivocommunity.com, is missing one feature from the previous page--a listing of new posts in the main forums only.
Fortunately, it's very easy to customize a search to find new posts in ONLY the forums you are interested in--even better than the previous iteration.
It's as simple as this--hover over the forums in the list to find the "Forum ID." Then, add it to the "exclude" parameter at the end of this search link:
In the example above, all "Off-Topic" forums are excluded. You can simply add this to your browser bookmarks, and off you go!
We're also looking into getting this added to the navigation bar, but we imagine that you'll be creating your own custom searches in no time.