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09-29-2011 until 10-30-2020
TiVo, Inc.
TiVo Representative
 
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Join Date: Sep 2011
Posts: 0
Common Network Troubleshooting Tips

Here are some useful techniques to troubleshoot and restore your connection to the TiVo service:

1) To manually initiate a connection to the TiVo service, go to TiVo Central and select Messages & Settings > Settings > Network & Phone > Connect to the TiVo service now. After any successful connection (whether manual or automatic), the TiVo box will automatically attempt another connection within the next 48 hours.

2) If the connection was unsuccessful, check the physical connections of the entire network. Ensure that all network equipment is receiving power and is not in an error state. Check that all cable connections for routers, hubs, access points, and computers in the network are working. Verify that the link light is lit on all devices connected to the network. See http://support.tivo.com/app/answers/detail/a_id/394 for more information.

3) Verify that your network adapter and router are compatible. See http://support.tivo.com/app/answers/detail/a_id/405 for more information.

If you are unable to restore your network connection using the above techniques, please chat with a TiVo agent at: http://tivo.com/chat We want to make sure that you are able to enjoy the TiVo service as soon as possible.

Sincerely,
The TiVo Team


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