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Can't get most channels on new Tivo Roamio - no one seems to know why

TiVoCommunity Forum Recent Threads - Wed, 01/01/2014 - 12:03
We just got a brand new Tivo Roamio Pro for Christmas. Went through the whole process of setting up the cable card and tuning adapter and no matter what we do, we can't get any channels past 25 or so. We have called Time Warner, we have called Tivo, we have called the cable card hotline and everyone claims that what they're seeing on their end is that it "should" be working. We get a V58 message on almost every channel.

I've tried downgrading it to 4 tuners, I've restarted everything, re-run the setup of everything and I am at my wit's end!

Any other ideas? They are sending a technician out on Friday, but every time I ever get a technician from Time Warner, they have no idea what they're doing anyway...

Janu-Airing Premieres

TiVo Blog - Wed, 01/01/2014 - 12:00
The gifts don’t slow down after December 25th, because the New Year brings us January premieres! And this January, we have plenty of new and returning shows to look forward to, kicking 2014 off on a high note. Although we do have to say adieu to American Horror Story: Coven and Betrayal, we look forward to getting back Sherlock, Cougar Town and many other favorites. Here are the shows we’ve already taken the opportunity to hit record on: Community NBC (Thursday, January 2nd) – The season that almost wasn’t. Jeff and Continue Reading

Seeking advice from Roamio owners

TiVoCommunity Forum Recent Threads - Wed, 01/01/2014 - 11:58
I'm a current owner of a Series 3 w/lifetime and thinking of taking the plunge with Roamio. I want the extra tuners and the ability to watch content on my iPad. Currently, I transfer from and to my Tivo using pyTivoX and iTivo. If there's a conflict, I go elsewhere for the content, which is maybe a few times a month.

I love my S3. It functions flawlessly and I've been using it for 5 years now. One thing that I love about it is the front display. I like the time and the display showing what's recording.

Are there any new owners out there coming from an old platform that can give advice on whether or not your ownership and features of the Roamio has blown the old platform out of the water?

Thanks for any insight you may offer.

No Youtube on Premiere XL4

TiVoCommunity Forum Recent Threads - Wed, 01/01/2014 - 11:27
I can not access Youtube on my XL4 anymore. Have good connection to internet, and Netflix works. The 'one moment' icon stays up, and it never changes. I am using the SD mode, since it is hooked up to a older large screen TV. Could that have anything to do with it? Also running 20.3.8.

Also, is there a way to use the HD displays WITHOUT being in 720i or higher? It won't let me change it in the menu, due to the 720i restriction. When I was running into a problem with FIOS, at one point, it switched back to Tivo Central, and it was in the HD display mode, so it should be able to work. Ideas?

Mysterious TiVo XL4 only works further away from coax PoE

TiVoCommunity Forum Recent Threads - Wed, 01/01/2014 - 10:45
I've been experiencing difficulties with my TiVo XL4 and am hoping a fresh set of eyes will help me find a solution.

The problem began a few weeks ago, when I began to have problems with my TiVo XL4 on my 2nd floor. Pictures were blocky and upon checking the signal strength, I saw a reading of 70% with 38 SNR. This is excellent SNR, but a low signal strength. I have a TiVo Premiere on my 3rd floor, which has 90%+ signal strength, so the fact that the 2nd floor TiVo had worse signal strength was strange.

A Comcast technician and I ran a line directly from the point of entry into the house to the TiVo XL4 on the 2nd floor. However, the signal strength reading was still ~70%. I brought down the TiVo Premiere from my 3rd floor and plugged it in and discovered it read over 90%+ signal strength!

I now assumed the problem was either the cable cards or the tuners built into the TiVo. I swapped the cable cards between them. The 3rd floor Premiere maintained its 90%+ signal strength, while the 2nd floor XL4 lost all signal and was no longer able to connect at all (modulation for all channels which I attempted to tune to switched back and forth between QAM 64 and QAM 256). A Comcast technician returned and swapped cable cards for the XL4 but the signal never returned. At this point, I assumed a bad tuner and got TiVo to send me a replacement XL4.

The replacement XL4 arrived. I installed a cable card into it, but it showed the same problem the previous XL4 did -- switching back and forth between QAM 64 and QAM 256 and was unable to tune to any channel. I again swapped cable cards with my working TiVo Premiere and reactivated both. My TiVo Premiere works fine, the XL4 still does not. At this point, I still can't find any reason to suspect the cable cards -- the XL4 even shows the cable card as activated through the pairing page.

I attempt to connect the replacement TiVo XL4 via a direct line run by me and the Comcast technician to the basement point of entry and it is unable to tune. I also carry the TiVo down and directly plug it in to the basement point of entry, and it remains unable to tune. Finally, I decide to bring the replacement XL4 up to the 3rd floor and plug it in. Amazingly, it is able to tune to all channels. Signal strength hovers around 70%, but it can tune and there is no blockyness.

So to make a clear rundown of where the XL4 works:
  • WORKS: Connecting an Tivo XL4 to a 3rd floor coax output, behind the unity amplifier Comcast installed, which then shows 70% signal strength
  • DOESN'T WORK: Connecting the TiVo XL4 to the 2nd floor coax output, which then connects through the wall to the unity amplifier in the basement Comcast installed
  • DOESN'T WORK: Connecting the TiVo XL4 to a direct line run through the hallways to the unity amplifier in the basement Comcast installed
  • DOESN'T WORK: Connecting the TiVo XL4 DIRECTLY to the house's coax point of entry (no amplifiers, etc.)

This doesn't make sense. Connecting the TiVo XL4 to the PoE in the basement doesn't work, but connecting the TiVo XL4 to the 3rd floor bedroom works. How can this be possible?

My best guess is that the signal is too "hot" (amplitude too high) for the TiVo XL4 to work at the PoE. Bringing it all the way up to the 3rd floor, which goes through some RG59 runs, lowers the signal strength enough for the unit to be able to tune properly (although the 70% signal strength it receives there remains a mystery, as the Premiere installed in the 3rd floor gets 90%+ signal strength)

I checked my cable modem and the downstream signal level doesn't seem very high (3 dBmv), so I'm not sure how likely it is that the TiVo XL4 is actually receiving a signal too hot for it. But at the moment, too "hot" of a signal is the only thing I have to work with.

Any ideas? Thanks for reading my long post =)

2014 Tournamnt of Roses Prade

TiVoCommunity Forum Recent Threads - Wed, 01/01/2014 - 10:22
I set my DVR up to record the NBC coverage, good thing I caught the beginning, it is being broadcast in SD. Seriously? And wasn't Al Roker just on the Today Show in NY? How did they get him out to Pasadena so quickly, that would have to be like 3 hours door to door wouldn't it? I switched my recording over to the ABC broadcast.

Preview window control in Grid Guide Mode

TiVoCommunity Forum Recent Threads - Wed, 01/01/2014 - 10:04
The preview window that shows in the "grid guide" view, is distracting. The 8 rows of channel listings are harder to read because they've been compressed to accommodate the preview window. Preview windows should always be "an option" during the time you're trying to read text, because they usually end up looking like distracting strobe lights as the images change so quickly. So distracting that I find I am always hitting the pause button after going into the channel guide. I suppose I could set up a macro on my new universal remote to cause the pause to happen, but -- does anyone know of a code to turn off that preview window?
Shouldn't it be an option for those of us who are distracted by it?

OTA V53 issue & temp Solution

TiVoCommunity Forum Recent Threads - Wed, 01/01/2014 - 09:37
I am posting this for general info and also posting it in the Roamio forum as it affects Roamios the same way.

General Info: I currently have one antenna feed split through a 4 way splitter to my Roamio, Premiere, TiVo HD, & HDHomeRun. This morning I found I was getting the V53 error message for Channel 31.1 (Fox Rochester NY). I rebooted the unit and also did another channel scan and found something fairly interesting 31.1 actually broadcasts on frequency 28 and the scan found a channel on 28.3 that is actually 31.1 So of course I had to see what was going on with all my devices and this is what I have found:
  1. Roamio gets V53 error message and can not tune anything on 31.1 however no issue recieving 31.1 on 28.3 (of course no guide data)
  2. Premiere also gets V53 error message in HDUI & SDUI and can also tune 31.1 on 28.3
  3. TiVo HD works fine, tunes 31.1 on 31.1 and gets nothing when I manual tune to 28.3
  4. HDHomeRun via Media center can not tune 31.1, scan did not find anything on 28.3 and I have not found a way to manually try tuning 28.3
  5. HDHomeRun via HDHomeRun Quick TV software works fine, tunes 31.1 on 31.1 without any issues.
Not sure what to assume from the above, but I am guessing Fox 31 is at least partially at fault (note channel just change ownership). So if people are getting V53 errors from OTA channels they should see if they can get the channel on the actually frequency it is broadcast on. Not sure how to get this fixed permanently, will just wait a few days and see what happens.

On a different note for those interesting in how well the tuners in my different devices compare, today I was getting great reception over all and found more channels when I did rescans and walked through all my channels on each device. Again the Roamio was the best with the TiVo HD coming in a close second, what was surprising is that the Premiere was closer to the Roamio & Tivo HD than normal and the HDHomeRun was actually worse than the Premiere (normally they are the same).

OTA V53 issue & temp Solution

TiVoCommunity Forum Recent Threads - Wed, 01/01/2014 - 09:33
I am posting this for general info and also posting it in the Premiere forum as it affects Premieres the same way.

General Info: I currently have one antenna feed split through a 4 way splitter to my Roamio, Premiere, TiVo HD, & HDHomeRun. This morning I found I was getting the V53 error message for Channel 31.1 (Fox Rochester NY). I rebooted the unit and also did another channel scan and found something fairly interesting 31.1 actually broadcasts on frequency 28 and the scan found a channel on 28.3 that is actually 31.1 So of course I had to see what was going on with all my devices and this is what I have found:
  1. Roamio gets V53 error message and can not tune anything on 31.1 however no issue recieving 31.1 on 28.3 (of course no guide data)
  2. Premiere also gets V53 error message in HDUI & SDUI and can also tune 31.1 on 28.3
  3. TiVo HD works fine, tunes 31.1 on 31.1 and gets nothing when I manual tune to 28.3
  4. HDHomeRun via Media center can not tune 31.1, scan did not find anything on 28.3 and I have not found a way to manually try tuning 28.3
  5. HDHomeRun via HDHomeRun Quick TV software works fine, tunes 31.1 on 31.1 without any issues.
Not sure what to assume from the above, but I am guessing Fox 31 is at least partially at fault (note channel just change ownership). So if people are getting V53 errors from OTA channels they should see if they can get the channel on the actually frequency it is broadcast on. Not sure how to get this fixed permanently, will just wait a few days and see what happens.

On a different note for those interesting in how well the tuners in my different devices compare, today I was getting great reception over all and found more channels when I did rescans and walked through all my channels on each device. Again the Roamio was the best with the TiVo HD coming in a close second, what was surprising is that the Premiere was closer to the Roamio & Tivo HD than normal and the HDHomeRun was actually worse than the Premiere (normally they are the same).

Sortable columns for the online 'todo' list

TiVoCommunity Forum Recent Threads - Wed, 01/01/2014 - 08:55
I'd like to be able to sort the todo list by day of week recordings. That would let me know, at a glance, how many shows I have on a given day of week.

OTA on Roamio

TiVoCommunity Forum Recent Threads - Wed, 01/01/2014 - 08:16
I currently have two 2 tuner premieres I use to record OTA. I have a decent setup with a rooftop antenna and preamp that seems to work pretty well. I also have a roku for streaming prime, netflix, hulu plus etc. My question is is there a reason to upgrade to a roamio? Only the basic does OTA from what I have read. It seems I would just gain another two tuners and some speed with the UI and apps? Not sure I care about the apps as like I said I have a roku 3 which works really well. Can anyone whose gone from a premiere to a Roamio for OTA chime in on why they did it what their experience is?
Thanks and Happy New Year!

Lost component video

TiVoCommunity Forum Recent Threads - Wed, 01/01/2014 - 08:03
A few days ago, I lost component video output. Was there a software release that might have messed this up (Software version 20.3.7.1a-01-2-758)? Any suggestions for debugging the issue?

Thanks

Slider Remote for Roamio - Bluetooth?

TiVoCommunity Forum Recent Threads - Wed, 01/01/2014 - 07:28
Does the current slider remote for the Roamio have Bluetooth? If it does have such functionality, it is not mentioned on the TiVo website.

Happy New Year!

TiVoCommunity Forum Recent Threads - Wed, 01/01/2014 - 01:24
The new Netflix app (with profiles!) and the opera app store just showed up. :D

200 shows from my previous Tivo HD HDD stored on my PC

TiVoCommunity Forum Recent Threads - Tue, 12/31/2013 - 23:52
I have 200 shows from my previous Tivo HD HDD stored on my PC in my Tivo Desktop.

I want to copy them to a new 500gb HDD I just installed in my Tivo HD.

Do I have to select each show and send it to my "To Do List" to transfer or is there an easier way to do it?

:confused:

Basic TiVo Service video failures

TiVoCommunity Forum Recent Threads - Tue, 12/31/2013 - 23:36
My decade-old Toshiba Series 2/DVD player with free TiVo Basic service has a progressing problem. Video got dark, red-shifted, and wobbly/fuzzy in recent months, and in the past month it began intermittently going to black for a few seconds when playing back a TiVo recording or watching live TV (though sound is unaffected). This week my device reports no Cable TV input; except during "blinks" menus work but are now superimposed on a black screen. Built-in troubleshooting didn't resolve anything. I can now only play back old recordings (with poor video as I was getting from watching live TV until that went black this week).

Scanning this forum for ideas, I rebooted the Toshiba and converter boxes, without effect. All cables are securely connected. I connected my Comcast HD coax cable service and SD converter box directly to the TV RF input and got a bright, steady, properly-colored, blink-free picture, so the problem seems to be the TiVo unit itself.

Issue 1: Any other fix ideas for this beloved relic?

Issue 2: If it's dead, my non-monthly fee replacement options seem limited (Full TiVo would have cost me $1000+ over the past 10 years, during which time Tivo Basic service has been peachy), but watching commercials again is a drag. Reviews for new stand-alone DVRs aren't good, leading me to seek out used device with TiVo Basic service attractive. Two questions:
  • Would any used Toshiba SD-H400 offer me TiVo Basic? Some I find on eBay say they do, some say not, though tivopedia says they all came with TiVo Basic Service.
  • Same questions about the Pioneer DVR-810H-S, as well as any general guidance about this machine?
Grateful for your thoughts...

New Roamio on the way! Can I transfer existing Premiere recordings to new Roamio?

TiVoCommunity Forum Recent Threads - Tue, 12/31/2013 - 21:23
Like the title says, I've got a new Roamio Plus on the way. The Roamio will be replacing an existing Premiere that has a number of shows that I'd like to transfer to the Roamio when it arrives. Can I do that? If so, how?

Desktop Plus to iPad Problem

TiVoCommunity Forum Recent Threads - Tue, 12/31/2013 - 20:34
Hello all,

I have searched for this problem but I can't find a thread. I have Desktop Plus. I used to download shows to my PC, then right click a show and select convert for iPhone. As long as I checked "delete file when complete," the transfer to my iPhone was flawless.

I have since purchased an iPad Mini. The shows I downloaded for my iPhone transferred to my iPad no problem. But anything I have tried to download and convert for iPad isn't showing up on the iPad. They appear in the iTunes "TV Shows" section on my PC but they don't seem to make it over to my iPad no matter what I do. I have made sure that the sync settings "Sync TV Shows" and "Include all episodes" are checked.

Does anyone have any ideas?

Thanks!

MGMHD on FiOS. Nothing xfers past 300MB

TiVoCommunity Forum Recent Threads - Tue, 12/31/2013 - 19:41
I didn't notice this problem on my S3 or Elite. I've tried to transfer multiple recordings, and rerecorded many programs to try and get good copies. The result is always the same: The transfer starts slow, remains slow, then dies at around 300MB. Anyone else served out of of Burlington, MA notice the same?

I'm using curl with tivodecode.

SoapNET canceled

TiVoCommunity Forum Recent Threads - Tue, 12/31/2013 - 17:55
ABC/Disney has pulled the plug on SoapNET, it was scheduled to go off the air at 12am Dec 31st. For whatever the reason, BHN pulled the network in the last hour and wiped it from boxes and cablecards. Your TiVo should be announcing soon this channel has been deleted.

RIP Soap Network

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