I recently upgraded to a Roamio Plus. One of the features I was excited about was out-of-home (OOH) streaming and, especially, download, to my iPad and iPhone. When I run through the setup process with these devices, in the home, everything succeeds. Streaming and download in-home works fine. However, whenever I try to download or stream from out-of-home, I always get this message from the TiVo app: "Problem with streaming device. There was a problem connecting to your streaming device." Options: Fix now, Not now.
My iPhone 5S and iPad 3 are each running iOS 8.1, and the latest TiVo app. My home network is run with an Apple Airport Extreme (802.11ac) router, running the latest firmware version (7.7.3). The TiVo is plugged directly in to the router. I'm on Comcast, via a cable modem that I've had them set to "bridge mode" (so, the Comcast router's Wi-Fi, NAT translation, and DHCP servers are disabled).
I found a TiVo OOH support website (http://support.tivo.com/app/answers/detail/a_id/2762
) that says:
"For Out-of-home streaming to work, you must have Universal Plug and Play (UPnP) enabled on your home router. Refer to your router manufacturer's instructions for assistance with enabling UPnP."
However, it appears the Apple Extreme does NOT support UPnP (even though TiVo OOH streaming setup did not report any error).
The Apple Extreme does support NAT-PMP (NAT Port Mapping Protocol), which apparently is similar to UPnP. It also supports port mapping. Could I do some kind of configuration with those to "make it work"?
I asked TiVo customer support about this and they answered in a very perfunctory way:
"Without UPnP support we are unable to guarantee out of home streaming functionality at all. You can try working with Apple to identify what options you would have available through NAT-PMP to have it operate as closely to Universal Plug and Play as possible. Once that is configured you can attempt streaming again, however if problems continue to occur we will want to utilize a router that supports the Universal Plug and Play functionality."
Does the community and do the networking experts here agree with this? Or is there something I can do with my Airport Extreme to get OOH to work?