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Updated: 1 hour 22 min ago

New Tivo Premiere Tour videos

Fri, 08/24/2012 - 22:29
My Premiere just downloaded 3 new videos: "Basic DVR Features", "Advanced DVR Features" and "Web Features". These are different than the 6 old videos that normally download on a new box.

I guess they did need updating since things have changed since the original videos, but I was surprised when the blue light came on.

TiVo Series4 recording from camcorder

Fri, 08/24/2012 - 19:55
I want to record through a video camera to a TiVo Premiere Series4. Is this possible. I am a coach and want to film athletes than have the ability to rewind and show them while remain to record. Is this possible on this TiVo model and if so how? Any guidance, help, etc. is greatly appreciated. Thank you for your time.

New SW 20.2.1.2

Fri, 08/24/2012 - 14:12
I just noticed that one of my Tivos was downloading some stuff via internet. I wondered if it was a software update, so I forced a connection on my other one. It seemed to download a good bit of data, then proceeded to download the same stuff via internet (blue light). Now I have three Tivo tour videos on both TiVos. The software is listed as 20.2.1.2. Is this a new version? I can't honestly recall what the version was before these downloads.

Edit to add: I don't see anything different and the one on which I forced a connection didn't ask for a reboot. It's only the long download followed by the demo videos that made me notice anything out of the ordinary.

Premier won't play Netflix titles...other devices do?

Fri, 08/24/2012 - 10:40
Love TiVo but...
About three weeks ago sometime after the incomprehensible dumbing down Netflix App was forced on me I found that whenever I get to the actual "play" button all we see is the "loading" screen for 20-30 seconds with no change in the percent load, followed by a pop-up message saying they are having trouble playing this title now and please play something else.
Of course every title does this.

I can even search titles and add them to my queue which then allows me to play them through my ROKU or the Panasonic internet capable TV which all three devices are connected to. Both work perfectly for netflix through my ethernet connections, and all of these are identical.

Here are just the answer emails between support and I. You don't have to read them just know it still doesn't work, and their comment in the last (top) email of "as this is a known issue that we are having with the TiVo boxes" informs me this is THEIR PROBLEM.

Anyone else?

Hello Carl,

I would be glad to continue helping you with the updated information you provided. With the issue that you are having, we have reported this issue to be looked into further as this is a known issue that we are having with the TiVo boxes. We recommend trying the troubleshooting that we have recommend at least once a day to see if anything has change or the Netflix app has started working properly. However, we have no further troubleshooting to try and have put your information in with the engineers that are further looking into this issue. We do apologize for any inconvenience this may cause. If you have any further questions, or would like to check on the issue at a later time, please contact us again.

Please continue to use reference number 120803-006278 for further contact regarding this request. In order to respond to this email, please log into your account

Sincerely,
Sarah

TiVo Customer Support Representative

Response (Sarah) 08/16/2012 07:35 AM
Hello Carl,

Thank you for the updated information you provided. I have read through the previous contacts as well and would be glad to continue helping you with your questions today.

We are sorry to hear that you are having that issue with your TiVo box. With the troubleshooting that we have tried this far there are a couple things that we have not tried yet that we would like to see if that helps the issue that you are experiencing. First, I would like you try unlinking you account from Netflix on the TiVo box. Settings & Messages > Account & System Info > Netflix Account Info > Deactivate this device. Once you do that you will link the account again by signing in through your TiVo box. Once in, please try selecting a new title and see if it plays or you get the error message.

Second, if that doesn't work I would like you to try unplugging the TiVo box for about 30 seconds and plugging it back in. Once restarted repeat the steps to see if Netflix will play a show or movie, if you still have issues, please let us know.


Sincerely,
Sarah

TiVo Customer Support Representative

Response (Corina) 08/14/2012 08:00 AM
Hello Carl,

Thank you for the updated information you provided. I have read through the previous contacts as well and would be glad to continue helping you with your ongoing Netflix issue.

Since we cannot see your Netflix queue specifically, could you test this with the program "Heroes" season 1, episode 1? This episode is known to be working on our in-house TiVo boxes.

Can you also please try changing your video output settings? You can do this from Messages & Settings > Settings > Video > Video Output Formats. Specifically, if you could try with as many of these settings as your TV would allow and let us know if you see any difference, we would greatly appreciate it.
-480i only
-720p only
-1080i only
-1080p only

Additionally, were you able to test YouTube? Could you play video there? Could you also please test one of the Hulu Plus sample videos to see if you receive the same error?

Thank you very much for your patience, and good luck.


Sincerely,
Corina


Response (Sarah) 08/13/2012 10:13 AM
Hello Carl,

Thank you for the updated information you provided. I have read through the previous contacts as well and would be glad to continue helping you with your Netflix issues.

We are sorry to hear that you are having that issue with your TiVo box. In order to do some further research with this issue for you, what are some of the titles that are not working on your Netflix account through the TiVo box? Is this happening with all the titles that you are trying to pull up? We look forward to your response. Thank you in advance.

Sincerely,
Sarah


Response (Corina) 08/11/2012 11:16 AM
Hello Carl,

Thank you for the updated information you provided. I have read through the previous contacts as well and would be glad to continue helping you with your Netflix error message.

Can you please give us the full error message you receive when you get the blank screen? Additionally, can you check the standard definition menus to see if they have the same error when accessing Netflix? You can switch menus from TiVo Central > Messages & Settings > Settings > Displays > Choose TiVo Menus, and Netflix will be in the Video On Demand section.

Additionally, does YouTube seem to be working all right?

Please let us know, and good luck.


Sincerely,
Corina


Response (Janee) 08/03/2012 05:35 PM
Hello Carl,

Thank you for contacting TiVo Customer Support. I apologize for the troubles you've had with Netflix. I would be more than happy to help you with this!

Please go to 'TiVo Central > Settings & messages > Settings > Channels > Video Provider List'.

Once you have reached this menu, de-select Netflix from the list of Video Providers.

Next, please go to TiVo Central by pressing the TiVo logo at the top of your remote. While on TiVo Central, press the following buttons in sequence on your TiVo Remote - Thumbs Down, Thumbs Up, Play, Play. If entered correctly, the TiVo will appear to reboot.

Once you're able to access TiVo Central, go to Settings & messages > Settings > Channels > Video Provider List. Finally, re-select Netflix.

Please contact us again if you have any questions or concerns and we would be happy to help you. Thank you for choosing TiVo and have a great day!


Sincerely,
Janee'

Big Brother - 8/23/2012

Fri, 08/24/2012 - 07:30
What an awesome episode! Britney's DR phone call from Janelle and saying Boogie wasn't there to answer was great. And I was glad to see Boogie pretty much admit that Ian was just doing what he taught him to do.

Joe's silent plea right before the vote was hilarious. I had to rewind and watch it again. :D

The only downside is that Frank truly is like a cockroach. You just can't kill him. They are going to have to back-door him to make it stick.

Tivo gets an extender!

Fri, 08/24/2012 - 06:54
Saw this over at The Missing Remote (which is, ironically, an HTPC website). Tivo's IP-STB extender has just been announced for fall release. Here's a link. There's a link to Tivo's full press release in the article. It appears that this is only going to be offered to GCI subscribers, but it will be interesting to see if Tivo expands the offering to the general public at a later date. I'd be curious to see if this device can link to more than one Tivo on a home network.

Suits "High Noon" 8/23/2012

Fri, 08/24/2012 - 05:34
C'mon, Mike. You have a peep hole in your door for a reason. After watching him open the door without checking who was there twice already in the same episode, I knew it was going to be Rachel at the end and that he was going to open the door without looking again. I even yelled "Look through the peep hole, you moron!" in my head. But no, the writers were determined to make Mike be an idiot. Naked, hot chick in your bed = "Don't answer the door".

I had actually gotten to like and sympathize with Louis in the last five or six episodes. He was a total a-hole in this one and now I'm back to hating him.

I'll throw my shoe at the tv if Rachel EVER give Mike the time of day again.

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external drive failed, now stuck in external drive missing boot loop

Fri, 08/24/2012 - 01:56
TiVo HD, had an external drive that I think failed as I can hear the hard drive grinding and the TiVo wouldn't boot up. I removed the external drive, now I am stuck in a loop where it tells me my external drive is missing, I follow the instructions to reboot to remove it, then I am back at the same external drive missing screen. I can't get past it. It's like it needs the external drive to be readable in order for it to divorce it from the system and successfully reboot. What are my options?

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