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Updated: 1 hour 42 min ago

DirecTV knows their TiVo DVR is faulty. Won't replace it though.

Thu, 10/25/2012 - 16:36
Like many TiVo fans, I held off on switching to DirecTV until the announcement was made that they would be releasing a new TiVo box. I was thrilled to get out of our high monthly payments to Comcast and called DirecTV right away.

I was told I could get an HD DVR for $99. The customer service rep sounded surprised that I wanted instead to pay an $100 for their new TiVo DVR. It also ended up being $5 more per month for the TiVo service, something they didn't tell me, but I figured was worth it once I found out.

Well, since then, like many, many others with the THR 22-100, I have had consistent problems with it from the onset. Aside its internal clock being behind 30 seconds on every channel (resetting doesn't fix it), the biggest issue is the frequent stuttering and pausing. If you're watching a sitcom you're going to miss the punchline. If it's drama, you'll miss important dialog. Forget about enjoying a musical performance.

So, when I called in April after many months of tolerating this, the guy was super nice and told me that it was probably just a hard drive problem. He also nicely told me that this was the first time he had heard of the problem but that they were relatively new. They sent me a new one free of charge with a return label so I could send the old one back with no additional cost to me. Very good customer service.

Then the new one came and it was exactly the same - stuttering, skipping and pausing. So I put off calling them for a long time. Too long apparently because when I finally called today I was told they knew about the problem and would not replace it.

So they DO know that their crappy equipment isn't working correctly! They told me there was no point in replacing it because the replacement would likely be the same way. They said it is a software problem, not a hardware one. They are writing a new program to try to fix the software problem, but there is no time frame. The woman I talked to rudely said "I am telling you that there is no time frame, which means it could be today or tomorrow or next week." I replied with "Or next year."

When I heard all of this I asked just to be "downgraded" to a the standard DVR (which in my opinion I should be paid $99 to do since the faulty THR 22-100 was $100 more). After getting the run around and being placed on hold for several minutes, I was told that it would cost $49 for a technician to come out and hook it up (as though the customer is not capable of plugging in a glorified VCR) and $20 in shipping. Last time it was a simple transaction: they ate the shipping costs and sent it to me to install myself. But now I'm told that is an impossibility.

This isn't customer service. I'm not sure what it is, but the people at DirecTV clearly do not care about servicing their customers. I would get rid of DirecTV in a heartbeat if it weren't for the over $300 in early termination fees I would have to pay.

So the bottom line for those of you who have this equipment is that they know it's broken and are working on fixing it. The bottom line for those who are considering switching to DirecTV is DON'T.

DirecTV knows their TiVo DVR is faulty. Won't replace it though.

Thu, 10/25/2012 - 16:36
Like many TiVo fans, I held off on switching to DirecTV until the announcement was made that they would be releasing a new TiVo box. I was thrilled to get out of our high monthly payments to Comcast and called DirecTV right away.

I was told I could get an HD DVR for $99. The customer service rep sounded surprised that I wanted instead to pay an $100 for their new TiVo DVR. It also ended up being $5 more per month for the TiVo service, something they didn't tell me, but I figured was worth it once I found out.

Well, since then, like many, many others with the THR 22-100, I have had consistent problems with it from the onset. Aside its internal clock being behind 30 seconds on every channel (resetting doesn't fix it), the biggest issue is the frequent stuttering and pausing. If you're watching a sitcom you're going to miss the punchline. If it's drama, you'll miss important dialog. Forget about enjoying a musical performance.

So, in when I called in April after many months of tolerating this, the guy was super nice and told me that it was probably just a hard drive problem. He also nicely told me that this was the first time he had heard of the problem but that they were relatively new. They sent me a new one free of charge with a return label so I could send the old one back with no additional cost to me. Very good customer service.

Then the new one came and it was exactly the same - stuttering, skipping and pausing. So I put off calling them for a long time. Too long apparently because when I finally called today I was told they knew about the problem and would not replace it.

So they DO know that their crappy equipment isn't working correctly! They told me there was no point in replacing it because the replacement would likely be the same way. They said it is a software problem, not a hardware one. They are writing a new program to try to fix the software problem, but there is no time frame. The woman I talked to rudely said "I am telling you that there is no time frame, which means it could be today or tomorrow or next week." I replied with "Or next year."

When I heard all of this I asked just to be "downgraded" to a the standard DVR (which in my opinion I should be paid $99 to do since the faulty THR 22-100 was $100 more). After getting the run around and being placed on hold for several minutes, I was told that it would cost $49 for a technician to come out and hook it up (as though the customer is not capable of plugging in a glorified VCR) and $20 in shipping. Last time it was a simple transaction: they ate the shipping costs and sent it to me to install myself. But now I'm told that is an impossibility.

This isn't customer service. I'm not sure what it is, but the people at DirecTV clearly do not care about servicing their customers. I would get rid of DirecTV in a heartbeat if it weren't for the over $300 in early termination fees I would have to pay.

So the bottom line for those of you who have this equipment is that they know it's broken and are working on fixing it. The bottom line for those who are considering switching to DirecTV is DON'T.

Showtime Season Passes

Thu, 10/25/2012 - 16:05
Hi Everybody !!
I have the new Direct TV TiVo and for some reason when I try to set up a season pass for "Homeland" and "Dexter" on Showtime it never shows up on my TiVo "To Do" list. What am I doing wrong ? Trust me.....I've had TiVos long enough to understand how to set up a season pass, but for some reason something isn't working. I even made sure that the Showtime channel was checked in my channel listings. When I try to set up the SP it asks me if I want to modify it, but still never shows up on the to do list. I have it set to only record "First Run" episodes and to start and finish on time. Any help would be appreciated !! Cheers !!

verizon fios adds 5 HD nba league pass channels.

Thu, 10/25/2012 - 12:24
basketball fans verizon just added channels 1450 thru 1454 IN HD on nba league pass :)

TiVo to TiVo transfer conflict?

Thu, 10/25/2012 - 11:47
I was attempting to transfer a show from Premiere in the living room to my HD in the bedroom. I received a conflict message that I have never gotten before stating that 3 shows that haven't even been recorded yet, will be deleted early. What confuses me is that the TiVo HD is nearly empty, and even if all the shows in the To Do list record there would still be enough from for this show and several others. Anybody else ever experience this? If so is there a way to stop it from deleting shows that dont need to be?

SageTV Refugee - One Feature Missed!

Thu, 10/25/2012 - 11:40
So not too long ago I bought a SageTV HD300 and the software to run on my media server... a week later Google bought SageTV. I used the product until last month when I had a problem and knew I wouldn't have any way to get support, so I made the decision to buy Tivo, and I am very happy with my TiVo Premiere Elite, but one commonly used feature of my SageTV I haven't been able to replicate.

I copy my DVD's and Blu Rays to my media server. This keeps me from having to keep 100's of gel's in the living room for my toddler to destroy, and keeps me from having to get my lazy butt off the couch to watch a movie. I use DVDFab to rip the DVD's and SageTV plays them just like the disc was in the drive, the key feature being that Subtitles work perfectly. (This is vital for Wife Acceptance Factor).

Now I'd really like to sell my HD300 because I'm not using SageTV any longer, but I need a workable solution and I can't find one. Using StreamBaby I can rip my DVD's to MP4 and watch them, but I lose sub's...

So I come to you, the community, and hope that someone can point me in a solid direction! Note: I don't necessarily care that the answer be Tivo based, if an AppleTV can do the trick, or a Roku or a Polish Sausage I'm willing to look into it!

Thanks!

Zanthor

pyTivo with Mountain Lion

Thu, 10/25/2012 - 11:04
Hey I was just seeing if there are any users here who have succesfully been able to get these two working together?

I had PyTivo working succesfully with Lion and SnowLeopard but have had no luck with Mountain Lion. The service itself reports that its on, and running but the TiVo never sees the list of my movies on my Mac.

Premiere 4 observations

Thu, 10/25/2012 - 10:40
I just set up a new Premiere 4 (TP4) with a new 2Tb WD AF drive (with the park delay turned off), I know I saved only about $35 over the TPXL4 and I did not get the THX certification or glo remote, but I did get a 0.5Tb drive that I used to upgrade the TP4 and will now put that drive aside in case my upgraded 2Tb drive goes bad sometime in the future. (The TPXL4 would require me to purchase a 2Tb drive for backup and hope the drive i purchased had the same or more sectors that the TiVo 2Tb had)
The OEM drive used in this TP4 was a Seagate pipeline HD .2
I have not seen the inside of the TPXL4 but this TP4 system looks much different than the TP, the power supply is 1/2 the size and has only two wires going to the mother board, so the MB must make up all the other voltages needed. It may be my imagination but this TP4 seems much faster than the TP in the menus and boot time. (the cold boot time was 2:50) Reordering the seasons passes was also much faster than the TP.
The cable card from Comcast was activated by me in three minutes using the Comcast special phone number.
I hope this information was useful

Firefly: Browncoats Unite

Thu, 10/25/2012 - 10:28
Quote: The All-Day FIREFLY Event Begins with a Full Series Marathon at 7 AM ET/PT Followed by Back-to-Back FIREFLY: SPECIAL EDITION Enhanced Episodes at 8 PM and 9 PM ET/PT--

TWITTER: @ScienceChannel #FireflyNov11

(Silver Spring, Md.) —After months of intense buzz and two blockbuster panels at both San Diego and New York Comic-Con, it’s finally time for the main event – FIREFLY: BROWNCOATS UNITE on November 11 at 10 PM (ET/PT), Science Channel reunites Joss Whedon, Nathan Fillion and the entire renegade crew of the Serenity for the first time ever to provide the complete oral history on the franchise that continues to explode in popularity - despite meeting its end a decade ago. The 60-minute special includes secrets from the set, exclusive cast interviews, and footage from this year’s colossal Comic-Con panel that dominated the pop culture conversation. Joining Whedon and Fillion for FIREFLY: BROWNCOATS UNITE are Serenity crewmembers Sean Maher, Summer Glau, Adam Baldwin, Morena Baccarin, Alan Tudyk, Gina Torres and Jewel Staite; along with executive producer Tim Minear and executive story editor Jose Molina. http://tvbythenumbers.zap2it.com/201...vember/154671/

Tivo = Biggest scam EVER

Thu, 10/25/2012 - 10:25
After 6 years of Tivo service, I have to say, I've never, ever run across a bigger scam artist. This tops netflix and gamefly, on cancelllation and refusal to provide service when paid. Talk about just flat out ridiculous... here's what happened:

Over the summer, I was @ my sisters, and we got to talking about Tivo, and she mentioned she wanted one. Well, being the nice guy I am, I told her that when I was upgrading, I would send mine to her.

August came, as did the 4, and I grabbed one. Having two already, I called in and told them to cancel the service from the one that was up in September (already paid, etc), as I was shipping that to her. This was done, or so I thought....

Today, I got a notice from PayPal that they attempted to charge the card again for this device. Of course, that threw me, and I had to check it... Turns out, yup, they've been charging the device since September, DESPITE being told not to charge the device, and to take it off of my account.

This is what is called fraud, a scam.. Apparently, they're so desperate for cash that they will just keep charging the card, no matter what, despite being told to take it off of your account. This is the first time I've seen them do this, but this is just ridiculous. Time to look for other alternatives, apparently.

Arrow 10/24/2012 "Lone Gunmen"

Thu, 10/25/2012 - 09:03
So glad about the Diggle part. Shows where the hero tries to keep his identity and plan secret for too many episodes suck. Let a couple people in to the inner circle, so the hero has someone to talk to and work with. Makes the show so much better.

Thoughts on Deadshot? My thought would be that the eyepiece stopped the arrow from killing him, Ollie had to get Digg out of there, and Deadshot was able to wake up and escape before the police got there.

Not a very deserted island, eh?

Seeing Laurel kick ass was appreciated.

What current prime time series have you watched the longest?

Thu, 10/25/2012 - 08:45
So, last night I was watching Law and Order SVU and they had a few flashback scenes listed as 1999 that showed both Mariska Hargitay and Richard Belzer from that time frame. It was then I realized that this show is the current show I have been watching the longest.

Winner:
Law and Order SVU - Been watching all 14 seasons

Runner Up:
CSI - been watching all 13 seasons.

Alphas - OAD 10.22.2012 - "God's Eye"

Thu, 10/25/2012 - 06:58
Soooooooo... Rosen is now an Alpha.

Will he have the same powers as Parish?

TCD652160, replaced 1kUF capacitor, still have problems, GSOD

Thu, 10/25/2012 - 06:53
My TCD652160, which worked beautifully for a long time now has problems. It worked great until about a week ago, and then started rebooting more and more frequently. It got to the point it would only run about 10 min, and then reboot. I tried kickstart, but no success. After researching, I opened cover and had one swelled capacitor, which I replaced.

This improved things quite a bit, where it will now run about 1-1/2 hours or sometimes longer, but then instead of rebooting, it just totally locks up and I get the GSOD. The only way to get it back is to power cycle.

I've tried running the various kickstart codes, which all succeed, except the overnight test, where it locks up somewhere during the process and won't finish.

I'm trying to figure out if I have a likely hard drive problem or if there are other power supply problems. It doesn't seem like it would be the power supply, because it can have been in the lock up mode for hours (warm/hot components) and it will still reboot and work okay for about the same time period. In other words, it doesn't seem to make any difference if it was powered down for an extended period, with cold components or not.

On the other hand, I'm not sure it's the hard drive either. I'm tempted to replace it with a new one, maybe from a seller on eBay, that already has the image, but I really don't need the larger capacity all that much, though it would be nice.

What do I look for? I've read that voltages are difficult to check on the power supply's, and you can get get proper voltages and still have a bad supply. Or is it more likely that the image on the drive somehow was corrupted, and is causing the problems? It is interesting that it works for a while, but suddenly and inexplicably locks up.

The interesting part is that it no longer ever reboots, but instead, always just locks up with the GSOD. To me, this seems that it's probably the drive, but then again...

If I buy an ebay drive (I don't have a PC with a SATA port, and don't want to spend the money to get one, or buy the CD needed, or take the time to do it), are there any recommended sellers? I see DVR Dude and uoph as the most common sellers of imaged drives. Anyone have any experience with either?

THR22 - Tell me its not DEAD already?

Thu, 10/25/2012 - 06:29
Got my new THR22 4 months ago, slim 5 dish with swm and 1 receiver so no multiswitch, and it worked for a while... but nothing but problems this last week. I hope this thing is not dead already... or slowly dying
first question: what is the difference between dish setup #4 slimline 5 and #18 slimline-5S (SWM)?? I have tried both but not sure which is what I should be using as any choice also allows you to say 2 tuners and SWM=yes?.

But I have been going in circles after years of hassle free dvr-40 (expanded of course), what started as an error
" Multi switch problem. Check that cables are connected correctly and the multi switch is working properly" confused me as no multiswitch, one line coming from the LNB to the power inserter, 1 cable from power inserter to thr22 swm input... sat input 2 emptly?

but thinking it was a short open connector, I changed out all the connectors and made sure I had at least 1/8-1/4 copper stinger to go into the connection. This seemed to work for briefly, but then I noticed I was getting half pvr'd shows... first 30 minutes was fine, then it went blank and said "searching for authorized content". this was pretty non selective, every show taped over a 2 day period, so I had DTV reauthorize the box and I checked all signal levels... high 90's across the board...

now I get "searching for a signal on Satellite In 2 (771) and searching for a signal on Satellite In 1 (771) intermittently... even though high 90's on the signal meters?

All this seems to have started over the last few weeks... colder weather maybe.... but I am starting to think that my new Tivo box is dying a slow and painful death, taking me a long with it???

Any advice or insight would be appreciated, or do I need a new box?

Real quick question for clarification please!

Thu, 10/25/2012 - 01:22
I was thinking of getting another Premiere in addition to the one we have in our house right now. I wanted to take advantage of the Halloween sale going on at http://www.tivo.com/ now. I was going to get another one of the 45 hour boxes for $69.99.

Here is my question. I just wanted to make 100% sure that we will be able to either stream or transfer (and begin watching while transferring) shows from one Premiere to the other. I also have a S2DT and the 'watch while transferring' option is available (obviously, the S2 can't play the HD shows from the Premiere, but the Premiere can play the SD shows off of the S2DT), so I just wanted to make sure that Premiere to Premiere is also capable of doing that.

I am on wired GB/s ethernet, so network speed won't be a problem.

Cougertown fans

Wed, 10/24/2012 - 22:37
I am sure some know but just throwing it out there. I saw a promo during Conan on TBS that a new season is coming on TBS in January.

Youtube and Netflix app kill ALL video on XL4

Wed, 10/24/2012 - 22:21
I was a long time S3 fan, and made the stupid mistake of switching to the Elite - now when I playback in the YouTube or Netflix app, then exit either - ALL video playback is gone.

This includes the backgrounds in the SD menus, PIP in HD menus, live TV and any video playback.

Only solution is to reboot - and even then, half the time I need to power cycle 4-5 times to even get the welcome message.

I've tried searching all I could, but there are clearly so many issues with this thing that my bug was hard to find. Anything I can do to prevent this, short of never using those lousy apps?

Thanks!

Modern Family "Open House of Horrors" 10-24-2012

Wed, 10/24/2012 - 22:11
"Rich Girl, Sara Smile, into a Maneater encore.. it was killer.... and if you closed your eyes, it sounded just like the real band"

Loved all of Phil's phone banter, but this had me literallly LOLing...

CBS primetime, 10/24/2012, huh?

Wed, 10/24/2012 - 21:52
Normally, Wednesday night should be Survivor(7pm), CSI(8pm), Criminal Minds(9pm). I record all three. The guide data for 10/24, for me anyway, shows Criminal Minds(7pm), CSI(8pm), Survivor(9pm). WTF?

So, at 7pm, my Tivo recorded what it thought was Criminal Minds. Turns out it is survivor. At 8pm, it is recording what it things is CSI, but is actually Criminal Minds. I'm guessing in 10 minutes, at 9pm, it will start recording what it thinks is Survivor, but hopefully is really CSI. So the actually airing of shows was Survivor(7pm), Criminal Minds(8pm), CSI(9pm, hopefully).

This is Cableone, in Boise. Not sure if other areas are as screwed up, but unless you record all three like me, you may have some messed up shows.

[edit] Yup, at 9pm my Tivo is recording what it thinks is Survivor but is really CSI.

Regarding the comment about the World Series... I don't know. Tonight is the first game of the WS. But that doesn't make sense. All three of the CBS shows are still new episodes. They are just jumbled in order with mixed up descriptions.

[edit2] Maybe it does make sense. The WS should be over by 9pm, so maybe the networks (and my Tivo guide data) moved CM and CSI to 7 and 8 and Survivor until after the game was over, but my local affiliate, being in the Mountain Time Zone, decided to arrange things in a different order?

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