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Updated: 1 hour 57 min ago

TiVo Noob - Signal Strength / Tuning Adapter Issue

Fri, 09/06/2013 - 22:35
I'm brand new to the Tivo world, and hooked up my Roamio Plus tonight. We are with Time Warner in Dallas, so I have the Motorola cable card and tuning adapter.

The guided set-up for the Tivo went fine and pairing the cable card went smoothly when I called TWC's cable card line. The one hiccup that has come up is with the tuning adapter. The tech sent a couple hits to the TA which did not seem to help as the light is still blinking. The tech suggested that the signal strength to the TA was low and was keeping the TA from picking up the signal. He suggested getting a cable signal amplifier from radio shack first before rolling a truck to our home to check the signal from the outside box.

I have seen other posts related to signal boosters to help with picture quality, but didn't see anything related to helping the TA directly. I was wondering if anyone had any experience with this that they could share?

Also, we are currently only able to get 4 of the tuners to record. The tech felt that once the TA was working the other two tuners would work as expected. I was also wondering if this is accurate.

I will say I have really liked what I have seen so far in playing with the channels we do have. I'm just hoping this hiccup can be resolved otherwise it'll be a deal breaker for us.

Thanks in advance for any information.

Obama speech Tuesday night

Fri, 09/06/2013 - 22:12
President Obama will be speaking on Tuesday night. It is not known yet at what time it will happen, but if it is at 9 PM Eastern, it could throw a major monkey wrench into NBC's and Fox's schedules, as NBC has a live episode of America's Got Talent scheduled (and they can't fit 12 acts into either the hour before a 9:00 speech or the 90 minutes after it), and Fox has the So You Think You Can Dance? finale.

It's not so bad if the speech is at 8:00; Fox can squeeze the SYTYCD finale into 90 minutes if necessary, and NBC can extend AGT out to 10:30. Note that a shortened SYTYCD episode would affect the west as well.

There is also the possibility that Fox will not air the speech, but will air a graphic saying that the speech is on Fox News.

Roamio Review - Let Down

Fri, 09/06/2013 - 21:21
I'm a longtime tivo customer who was very excited when the Roamio Tivo Plus was announced. Sorry to say I've been very disappointed in the tivo Roamio plus. I currently have a very reliable Tivo Premier XL with 2 Tuners. Picture Quality has always been great and the user interface, while slow, has always been reliable. I was excited for the Roamio due to its faster interface, built in wireless ability. and promise of 6 tuners.

Boy was I wrong...while the user interface was slick and looks great. the Roamio's tv picture quality was degraded compared to my old XL Premier. The live tv and recorded shows appear darker then the old unit and colors either washed out or bleeding, particularly the premium channels were bad. In addition some channels are more pixelated than I have noticed in the past. My theory is the cable signal being split 6 ways leaves less signal for each of the 6 tuners.
Also the Roamio sporadically and unpredictably will completely loose signal on one or more tuners, causing one or more programs to not record. If I have to be in the room to make sure my favorite shows are actually recording it kinda defeats the purpose.
In addition, the new internal wireless connection is WEAK! My new Roamio sat in the same location as the old XL but struggled to find a wireless signal. My tivo wireless adapter for the old unit never had any trouble. Roamio frequently looses Internet while I'm in the middle of searching for programs, so u can imagine how we'll Netflix or Hulu streaming work....or don't.

Just so your all aware, I didn't plug one Roamio box in for 10 minutes and give up, I actually exchanged the Roamio twice and spent days between tivo and the cable company troubleshooting. Tivo has worked great for me for years, the only thing that changed is the Roamio so I'm doubtful it's something I've hooked up wrong or my cable company did.

At the end of the day the faster user interface lives up to the hype, but the bottom line is I love tv and the Roamio needs to reliably record what I want with a great quality picture...if it can't do that then what's the faster interface worth.

So I'm going back to my reliable Tivo Premier XL...hopefully it has another year or 2 left in it and I can only hope tivo can work out the bugs by the time I have no choice but to get another one.

Hope this honest review helps


Fri, 09/06/2013 - 20:30
Has anyone else had random reboots just watching live TV, I've had 2 so far in 2 days. A little worried.

reboots after short time

Fri, 09/06/2013 - 20:23
Tivo Premiere reboots over and over

A few weeks ago one of my Tivo Premiere units started becoming increasingly unstable.

At first I found it locked up on a channel with a pink screen. The unit became more unstable that it would lock within 5 mins of just sitting at menu screen.

Put in another drive from a spare Tivo and did a clear and delete. Once everything was setup I called Cablevision to redo the cable card. Everything worked great.

The box ran from 1230am et today till about 5 today. At some point it started rebooting till I returned home at 8pm. I got it to stay up for 45mins and now it loops at welcome screen.

Any suggestions would be appreciated

6 Tuner M-Card

Fri, 09/06/2013 - 19:45
Does anyone know how to acquire a 6-Tuner M-Card? My cable provider (Cox Cable of Hampton Roads) only has M-Cards that provide 2 tuners. :( After talking with TIVO support, who determined that my M-Card did not have the proper upgraded firmware. I have been to two of their 'solution' cards and even waited an hour to get to talk to the techie M-Card dude at Cox. They are clueless about any M-Card in excess of 2 tuners (however, they have a new Cox-labeled DVR that does 6 tuners...). So I am looking for another M-Card provider. Can anyone help?

Sales / Deals on the Mini?

Fri, 09/06/2013 - 19:40
I know the Mini isn't even 6 months old yet, but has Tivo ever run any special pricing deals on it? Or has it always be $100?

I am looking to pick one up soon for my Roamio and hoping to save a few bucks since I paid full price + lifetime on the Roamio.

I know Amazon has it for 88 right now. I haven't checked into other sites yet.

Copying Wishlists

Fri, 09/06/2013 - 19:29
I should be getting a Roamio before too long, replacing a two tuner Premiere box. I know you can copy season passes from one of your boxes to another through the website.

However, what about suggestions? I've built up rather a lot of them (I haven't counted, but about 70 or so, with half of them set to auto record). It would be nice not to have to re-enter all of them.

Especially one that I have which will take awhile to redo. It's one that has every actor that has played a companion over 50 years of Doctor Who, with the phrase "Doctor Who" excluded. That way I can see other stuff they've been in. :)

Anyway, I didn't know of a way to do that, but I thought I'd ask in case it is available, and I just don't know about it. Tkx.

TiVo Roamio DOA - Poor Customer Service

Fri, 09/06/2013 - 17:39
So I am wondering how that TiVo will stay in business.

Purchased a Roamio this week and turned-in my TWC Cisco DVR--because the interface and the quality were terrible.

After getting the device set-up on TWC, only 3 of the 4 tuners worked--so a multiple set of calls to support started.

CASE #1: 130904-008911

Our representative [Stu] told us that the DVR needed to be replaced and it would be better and easier for them to replace it than taking it back to Best Buy, where purchased.

After a lot of problems even getting to that diagnostic, Stu told us to, "Wait a little while, take a walk and get a cup of coffee" and all would work out. Wow Stu, great advice for a piece of technology!

The results were to get a replacement shipped out but the catch was we had to call back in twenty minutes to get the shipping unit TiVo Service Number replaced in the account, but he could not do it as it required just a quick call back into the system to accomplish this.

So in twenty minutes (actually we waited about an hour) we called back.

CASE #2: 130904-010930

Dan answered.

So Dan tells us it takes four hours not twenty minutes and that we need to call back to get the quick-switch taken care of.

(4 hours and 30 minutes later)

Guess what, we get Dan again! What luck!

But also guess what, we have to call back in several hours (8PM MT) to make sure that it goes through.

Hey Dan, get us a supervisor on the line please.

Well the supervisor stated that they would take care of EVERYTHING! Just let him get another supervisor that would be there on Thursday to take care of the switch-over and all will be well.


Call back and in same form and fashion the DVR says it has no service--they kick-off a remote connection, again and again.

And now I have to wait 24 - 48 hours for everything to make it through the system.

Guess What, this is the biggest piece of junk I have ever dealt with from a support, service and hardware perspective.

Wow, just wow!

Reviews are going up on Best Buy, Amazon and other sites to warn against the huge colossal waste of technology and time!

Along the way I was promised calls back from Supervisors and the masses, but have I gotten ONE call back--NO!

If any TiVo representative is monitoring this forum, please use the case numbers posted and call us at the number on the account. We would like to get some attention to our issue.


WTB: TiVo Slide Bluetooth Dongle

Fri, 09/06/2013 - 16:55
If your Slide remote broke but you still have the dongle, I'd like to buy it. I've got a Slide without a dongle and haven't been able to pair it with anything but a genuine TiVo dongle.

Newb question

Fri, 09/06/2013 - 16:40
I bought a series one TIVO from a garage sale, the owner stated that it has a lifetime membership. First question, is this true and second of all, I have cable supplied through my apartment complex (I get cable channels right out of the jack with no box) and was wondering if I need a cable box in order to make it function correctly. It is currently up and running and updated with out a hitch, but when I go to change the channels, the TIVO box displays the right information but the channel never changes. It remains on channel 4. I am connected strictly through RF. Please help if anyone can. Thanks for your time and effort.:confused:

Roamio MRS playback restarts on net glitch?

Fri, 09/06/2013 - 16:34
I have never used MRS (Multi-Room Streaming) before now (from my old Premiere to view on my new Roamio). I played with it some and it is pretty fantastic.

I am using a crappy little WiFi G gaming adapter and the signal is weak (far away), so it works fine MOST of the time. But there is an occasional glitch every now and then, which is not only expected, but no big whoop.

EXCEPT that on rare occasions it will throw up an error that my network is too slow, do I want to try again. Again, not a big whoop.... EXCEPT THAT WHEN I SAY "YES", IT TOTALLY FORGETS MY POSITION IN THE VIDEO and starts at the beginning of the video!

Is that "normal"?? I have never seen this mentioned before. It looks like a glaring bug to me. There is absolutely no reason the TiVo should start back at the beginning... it knew exactly where I was when I was watching it.

Favorite Channels, like the App, on my TiVo?

Fri, 09/06/2013 - 15:48
Hi, I'm new to TiVo, with a new Roamio, and enjoying the experience so far, despite some technical issues that I think are being sorted out. In particular, I'm liking the connection to the TiVo iPhone app.

One thing that I see in the app but can't figure out how to get on the TiVo itself is under the "What to Watch" section. On the TiVo, I see "Popular TV", "Movies", "Sports", and "Kids". But on the app, "What to Watch" shows me "Popular TV", "Sports", "Movies on TV", and "Favorite Channels".

It's this "Favorite Channels" that I particularly like. This shows, at a glance, what is currently airing on the channels I've tagged as favorites. It may be my favorite implementation of favorite channels on any device I've ever watched TV on. But it's not on my TiVo screen. I can only see it on the app. (And yes, I think I can tune to these channels by using the app, but I'd rather get it on the TV screen).

I've explored the settings a bit on TiVo, but I can't figure out how to customize the "What to Watch" section to show me a Favorite Channels section. I want exactly what the app does to display on my TiVo, but I can't figure it out. Does anyone know how to do this? Is it possible? Or should I take this over to the features suggestion forum?

Weird video problem on Roamio basic

Fri, 09/06/2013 - 15:00
I disconnected an antenna cable and re-connected to another one then re-ran antenna scan because it missed some channels. I got audio but the top 90% of the video was cut off on the lower channels. The video was severely pixellated on the upper channels.

I initially thought that maybe the box or the drive was bad. I had put in a 3TB WD AV-GP drive before I ever turned it on.

So, I reverted to the old standby: pull the plug and let it reboot. That did it--everything working fine. As an aside, there is no "wdidle" (or whatever it's called) problem. BTW, I have some S3 OLEDS I am going to sell. PM if interested.

Original Poster Flag

Fri, 09/06/2013 - 14:59
When a user starts a thread and then replies to it later, it would be nice to have an "Original Poster" flag under their user name and in red to indicate they were the one who started the thread. This is nice for long discussions threads to know when the person who started the topic has weighed back in.

Here is how it looks on another forum I visit.

Attached Images 9-6-2013 12-57-08 PM.png (8.1 KB)

New TIVO iPad app (3.1.1) work ok?

Fri, 09/06/2013 - 14:50
I'm kind of a "if it ain't broke don't mess with it" kinda guy. I've been successfully using the iPad Tivo app to set up recordings, stream via Tivo Stream, etc. with my Premier HD

I've noticed (2) recent updates appear on my iPad update list.... the latest being version 3.1.1

Does the update bring me anything I don't already have? I'm now running version 3.0.1 (656827) on my iPad.


Roamio Cost to Retailers?

Fri, 09/06/2013 - 14:50
Anyone have any idea what retailers are paying TiVo for a Plus (which currently retails for about $400)?

4 tuners on the same channel.. Why why why

Fri, 09/06/2013 - 14:19
Lately my premiere has been tuning into the same channel on all 4 tuners I guess via TiVo suggestions..

I have refined my thumbs but it still seems to happen a few times a week.

Very annoying

The Fall 2013 Annual which show gets cancelled first thread.

Fri, 09/06/2013 - 13:20
I haven't looked close enough yet so I'll come back with my answer later. But it's always fun to speculate :)

Daughter's Tivo and Service Question

Fri, 09/06/2013 - 12:39
I have a daughter who went off to college this year. She has a Tivo in her room that is the one unit that I do not have lifetime service on ($6.95 per month) and she wants me to send it to her for her dorm as it has a bunch of her recordings already on it.

The question is this: Can I send her own unit to her, or should I copy all of her shows to one of our lifetime units and send that one to her? Since her IP address will be different will this cause Tivo to change the service to a different price, losing my $6.95 rate?