I've had my Premier 2 tuner unit installed for a little over a week now using analog cable. There is a problem with the audio sync while watching live TV. I went through all kinds of troubleshooting myself to be sure it wasn't my cable provider, HDMI cable, etc. Then after some searching, found a couple forum threads about this exact issue:
What happens is after watching a channel for ~20 minutes, the sound gets ahead of the picture by quite a bit - very annoying! I can get it to stop doing this if I change channels, or quickly hit the stop then play button. But, it will eventually come back.
The first thread I posted above is a couple years old so I would think the issue would have been resolved by now. The second thread is fairly current.
Armed with this information, I opened a ticket via email with Tivo support. The first response was to change the audio properties to PCM and was told that would fix it - which of course it didn't - had already tried that. Then in response, I sent a link to the second thread and said this is my exact issue which is being talked about on their own forum. I said that I find this issue unacceptable and want a software update or a new unit.
Their response was that the software engineers are working on it. The thread on their forum is now 7 months old and there seems to be no fix. I was offered to exchange my unit since it is under warranty. I responded saying how is this going to fix the issue if the same software is running on the new unit - was told that it is very likely that the new unit will do the same thing.
Now I don't know what to do. 7 months of the software engineers working on this doesn't sound too good. A unit exchange will not fix it either. I'm pretty upset about this - my old series 2 unit worked perfectly for years but I really don't want to go back to that box unless I really have to. I seem to have 2 options here - keep doing my work around by pausing/starting live TV every so often, or return the unit and go back to my series 2.
Pretty frustrated - since it has been 7 months that they've known about this issue, I don't feel that they find it a priority and wonder if a fix will ever come.
Premier 2 tuner software v20.3.1
1 HDTV hooked up with HDMI cable
No external audio system
Only happens when watching live TV