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Updated: 1 hour 51 min ago

Best # to call for Cox cable card pairing

Tue, 10/22/2013 - 10:20
I have a Cable Card that needs pairing (Cox is my cable company). Calling the number that shows up on CableCard screen so far has not yielded a competent CSR that knows what to do. In the past I've had mixed luck and when I finally get the right person I'm off the phone under 5 minutes later. So my question is what is the right number to call to get a competent tech for Cox cable cards?

The last CSR kept saying unplug TA and asked a whole bunch of other questions and never did take down the 3 cable card numbers - in this case just a data ID update is needed. i.e. The guy had no clue what he was doing and wanted to send out a technician which I said is not necessary.

My card is activated but just not validated, so I can tune everything except a couple of CCI protected channels I sometimes record from, so trying to get it validated for those.


Return and Rebuy Roamio Pro

Tue, 10/22/2013 - 09:35
So I have had my Roamio Pro for 27 days. That means I have three days left to decide if I want to cancel my service and return the box to Best Buy. Then I would rebuy directly from TiVo for $100 off (current promotion on the Pro) and then reset everything up. What do you guys think? Is it worth it to do this?

Cablevision/On-Demand - Are they working on it?

Tue, 10/22/2013 - 00:35
So, with Xfinity being an option for Comcast people... any news or chance of Cablevision and TiVo are working on this being a future option?

No Modern Family Halloween episode this year?

Mon, 10/21/2013 - 22:28
Every year so far they've had a good one. None this year?

Tivo is blaming V53 error on SNR ratio?

Mon, 10/21/2013 - 21:06
I have been reading that there isn't such a thing as too high a SNR...

I am getting V53 errors on random channels at random times. My signal strength is in the low 90's and my SNR is between 37-40. Tivo is telling me that the SNR is too high, and that I need to have Charter come out and fix it.

They have come out several times because of intermittent internet (I think caused by the same problem) and they never fix it.

I am not sure what to do here if Charter won't/can't fix it. Tivo will not accept my Roamio as a return since its been more than 30 days.

Also - I have tried using various attenuators and they will not bring the SNR down.

Please help!

OOH Streaming Countdown

Mon, 10/21/2013 - 19:30

Two Roamio Plus Problems- 1) black screen from standby & 2) wifi connectivity

Mon, 10/21/2013 - 19:18
I have been dealing with my TiVo Roamio Plus problems (black screen from standby & wifi connectivity) since August 26, 2013 and figured I would now come to this forum that I recently found to share and possibly see if anyone else has the same problems (I was told that I'm the only one reporting these problems).

This post will be long, because it is detailed. If you are interested in it, please read all the way through it.

BACKGROUND INFORMATION: For the past two years, I have had a Premier XL4 in our TV Room that worked FLAWLESSLY... PERFECTLY. The XL4 was connected to my Sharp 70" HDTV (LC-70LE600U) through an HDMI cable with sound coming through the optical cable into my AV system (surround speakers). Additionally, the XL4 had a TiVo USB WiFi "G" Adapter connected to the USB port on the back of the XL4. We would watch our programming and when finished, my wife and I like to use the "Standby" feature found in the menu choices (under "Settings"). Standby would allow the XL4 to shut off the front LEDs and also to cease output to the HDMI and audio. Every single time that we brought the XL4 out of Standby, we would get our picture and sound without a single problem. No matter if we put it in Standby and pulled it out of Standby in 3 minutes, 3 hours, 3 days, or 3 weeks, every single time, it worked. Additionally, every single time the XL4 was rebooted (whether a "warm" reboot through the menus or a "cold" reboot by unplugging the power cord) the XL4 would reconnect to my wireless network without a single problem. And the XL4 was set up for DHCP (automatic) connection.


Back on August 26th, I received my new Roamio Plus. I eagerly anticipated the arrival because I would now get 6 tuners instead of 4 and the ability to stream within the Tivo Roamio Plus instead of buying the stream box. So, I set up the Roamio Plus in the EXACT SAME spot as the XL4 used to be (the XL4 was moved to the far end of my house where the kids (teenagers) use it, play XBOX , etc). So, I entered my WiFi information into the set up screens and it went along well, UNTIL it rebooted. Then no WiFi. I thought this might be a temporary anomaly because the Roamio Plus was getting major software updates. So I continued. Finally the Roamio Plus was all set up and working. Or so I thought....

After I watched some programming I put the Roamio Plus into Standby. When I went to pull it out of Standby (by pressing the TiVo button), the screen stayed black. I could still hear the TiVo menu sounds, and found that if I went down 6 times and select, and then down 5 times, it would go into Standby again (even though I couldn't see any picture on the screen). And sure enough, it did. The lights on front went out. When I pressed the TiVo button a second time, everything came back normally. Picture was there and so was sound. So, I thought maybe this was a one time thing. NOPE.

Very randomly the TiVo Roamio Plus would come out of Standby with no problems and other times not come out (meaning to keep a black screen). So, after my first call to support, the HDMI cable was thought to be bad. Even though this same cable worked FLAWLESSLY with the previous XL4, I decided to replace it. I bought Monster cables HDMI (it was on sale) and connected that. Same black screen issues. ALSO.... each and every time the Roamio Plus was rebooted/restarted, WiFi connection would be lost and I would have to go back into the Network Settings and reestablish connection to my network and enter the WPA2 password. (remember.. the XL4 never had a problem.. and still doesn't).

SO.. it was determined to replace the Roamio Plus. While I waited for the new Roamio Plus to arrive, I brought back in my XL4 from the far room of the house and connected it back to where it USED TO BE. And no problems. NONE. Everything worked fine.

The new Roamio Plus (the second, replacement one) arrived in early September . And after following set up procedures. the SAME two problems existed. (Black Screen out of standby and loss of WiFi connectivity). Now I called again and was connected to ADVANCED SUPPORT. They listened to all the above. With me stating that the XL4 NEVER had a problem and still doesn't. They asked me to use COMPONENT video connections (Red-Green-Blue for those of you who may not know). So, I used Component. And it was slightly better in that when coming out of Standby it would usually work.. BUT.. sometimes it did NOT work... and the same black screen. And if I scrolled down, select, scroll down, select (blindly since there was no picture) it would go into Standby and when coming out all would be good again. Moreover, the Component cables did NOT solve the WiFi problem in any way, shape or form. Reboot=loss of WiFi.

After numerous discussions with customer support, I wrote a letter to the TiVo corporate office and was contacted by TiVo Executive Relations. And for the past three to four weeks I have been discussing solutions to this problem with an Executive Relations specialist.

Things we tried, that did not work to solve either the standby problem nor the wifi connectivity problem:

1) I do not use MAC address filtering; 2) I've switched the Roamio Plus off of DHCP (automatic) connection to my WiFi and I assigned it a STATIC IP, and remembering to Reserve the IP address in the DHCP table of my router (Linksys E4200) series. 3) signal strength at the Roamio Plus location is 90% or better on Channel 11 in WiFi settings... neighbors are either on Channel 6 or 1 (I scanned with a tool I use); 4) HDMI cable replaced with new, Monster brand; 5) I did switch to Component cables, and we still have the problems.;

The most recent (done yesterday) thing we tried was a "location test": move the TiVo Roamio Plus into the far room and connect it to a completely different HDTV (Sharp LC-46SB54U) first with HDMI, and still had the problem, then to Component and still had the standby problem. WiFi lost connectivity every time the box was restarted. INTERESTINGLY, while I was testing the Roamio Plus in a different room with a different TV, I connected the XL4 BACK to the 70in TV in the living room and had my wife call in to the other room and the XL4 connected fine, no wifi problems. And no standby problems.

SO.......... the two problems still exist. I even created a YouTube video showing the problem: http://www.youtube.com/watch?v=-YBpDQpAF1M

There you have it. Sorry for this very long posting. It's just upsetting to me that this brand new TiVo device doesn't work properly, albeit the standby function I use is not used by the majority of the TiVo users, but it should still work. Same with the wifi problems.

2 tuner Premiere with lifetime & extended warranty

Mon, 10/21/2013 - 16:20
I have a 75 hour 2 tuner Premiere unit with lifetime that is less then a year old and has over 2 years left of a 3 year TiVo extended warranty. (expires 12/02/2015) Asking $400 + actual shipping.

TiVo Premiere CableCard Won't Validate

Mon, 10/21/2013 - 16:16
I currently live in Kentucky and we just went through a conversion from Insight cable to TimeWarner. At the beginning of October the market was switched over from Insight to TW and I began having issues with "Channel Not Authorized" on my TiVos. Scheduled an appt with TW and a tech came out, thinking it was a bad CableCard he attempted to swap it out. Since that day, I have not been able to get any non-QAM channels on my TiVo.

I have spent better than 60 hours on the phone with TW's CableCard dept in Buffalo, have had 8 on-site tech visits (two of which have been with Lead Techs and area Supervisor techs), have gone through more than 40 cable cards (yes FORTY), they have attempted to take my TiVo Premiere XL4 to another area in town and plugged directly into the line (on a different NOC), and still the unit will not accept the Validation hit. No matter what TW does, the Data ID will NOT change on the unit or the units replacement that TiVo sent.

I have a TiVo Roamio Pro as well, it has no issues and we have placed the cable cards in it and it pairs with no issue.

At this point TW is pointing at TiVo (and specifically the Premiere) and TiVo is pointing at TW as the problem.

At this point I haven't had TV service in 3 WEEKS! TiVo is sending me another unit (third one), but I have little hope that this will fix it (seems to be a software/firmware issue with the Premiere 4XL and TW's cards).

I have found other issues online that resembles this with other cable providers, but unfortunately I have never seen anyone describe what ultimately fixed their issue.

Hoping someone here can help.

Relevant info:
Con: Yes EBCP: Yes Val: ? 0x00
PMTCMD: D PRG: 00033 ECM: 0X0133
1017 1018 1019 1021 1023

CableCARD Status:
Manufacturer: Motorola
FW Version: 02.65, 02.01, 03.25
HW Version: 0469927002

Download Status
left: 0 last: 99999 rate: 0
State: Wait To Start
EMM Provider ID: 1

Out of Band Channel Mode: OOB
Last Known Carrier: 75.250

Network Setup
2-way Established: Unknown
OOB LKC: 75.250
OOB Status: IDLE

EMM PID: 1 0x1503
Messages: 230146 (it does go up as you exit and go back in)

VCTID: 23 VCT Rcvd: 61398

Xfinity On Demand on Roamio?

Mon, 10/21/2013 - 14:33
For those of you with Comcast and a Roamio, I have a couple questions.

On the Roamio, if you access Xfinity On Demand, what happens? Do you get a menu of the available titles like you do on the X1 box, for example? Can you search for titles? And do you have access to all of the various titles available to Comcast customers via online streaming on a PC from the Xfinity web site, such as Xfinity and Streampix?

I went into a Comcast store today and they didn't really know and had never heard of the Roamio. I am trying to decide between the X1 / X2 (unavailable right now), the Roamio or just sticking with my TivoHD and a HTPC.


Raspberry Pi Tools

Mon, 10/21/2013 - 14:19
Has anyone compiled any of the TiVo drive upgrade/backup tools for Raspberry Pi? (ARM A6 instruction set)

Record Padding

Mon, 10/21/2013 - 10:49
One thing I was hoping Tivo would implement is a little better padding support.
Not as much of a problem with 6 tuners now, but with 4 tuners it was an issue.

What I would like to see is if 2 shows back to back on the same channel are set to record and you have a 1 minute pre and post show padding, it will use 2 tuners during the overlap period.

Tivo should be able to use one channel and save the pre/post overlap to both recordings.
This would mean the 2 minutes of show 1 would be the same as the first 2 minutes of show 2.
Then you only use 1 tuner.

Also, I would like to have an option to drop the padding from a recording if all tuners are used instead of using priority to handle overlap.
I would much rather record the entire time slot and not the padding than miss the first minute of a show due to priority when the padding isn't always necessary.

Another scenario is I add 1 hr padding to Amazing Race and Mentalist due to CBS football overruns when they show a game at 4pm (east coast).
On Sundays where there isn't a late game, I would like to remove/reduce the padding since it won't be necessary to record and waste space.
Is it possible to change individual record settings for a Season Pass?

I hope I was clear in my descriptions.


Walter White's "funeral" creates controversy...

Mon, 10/21/2013 - 10:47
Seems like Walter cannot actually Spoiler: RIP ....according to the Albuquerque Journal...

Amazing Race - 10/20/2013 - Norway

Mon, 10/21/2013 - 08:30
Probably another non-elim as they are continuing after the pit-stop. I thought it might be when Phil mentioned that the coins would be needed 'later in the race'.

Pinky really showed her true colors when she was offered help in exchange for the Express Pass. Not that she should have given it up, but her attitude towards ER couple when she was offered help.

That showed me that they will promise anything with absolutely no plans to stick to it and should not be trusted under ANY circumstances!

Recording Issues with altered stop times

Mon, 10/21/2013 - 07:51
I am OTA only and have seen some interesting recording issues Sunday night with CBS due to setting an extended stop time. I record The Good Wife and The Mentalist.

I had set The Good Wife to record an extra hour when I setup the season pass but did not extended The Mentalist when it's season pass was setup. A few weeks back I had forgot to extend The Mentalist stop time and found I only had one recording which was The Good Wife with an extra hour - no The Mentalist recording. Changing the Good Wife's stop time manually to to something other than an extra hr and manually extending The Mentalist's stop time the next week seem to fix the problem (got 2 recordings with the extra time I had changed them too).

I never made permanent changes and last night went in and manually changed The Good Wife to record an extra 15 minutes (from 1hour) and the Mentalist to record an extra 30 minutes (from nothing extra). What I got was interesting, I ended up with 3 recordings. The Good Wife with an extra hour, and 2 unmarked recordings one that was started at the Good Wife's start time with an extra 15 minutes, and one that started at The Mentalist's start time with an extra 30 minutes.

Anyone else see anything like above?

Supernatural - "Devil May Care" - 10/15/13

Mon, 10/21/2013 - 06:32
I know I know! I'm super late. I cannot believe you guys didn't start a thread for last week!

I've been traveling! I was in San Fran for work related convention then Toronto for the SPN convention last week. I'm on it tomorrow night going forward though!!

Okay so can we talk about Ezekiel!Sam and his broken wings?! That was unexpected! I think I rewound the scene 20x before moving on.
Spoiler: I do believe I have a new badass angel of the Lord. Cas who??

So who thinks Ezekiel is being honest with Dean about being a good guy? I mean it can happen right?? No? Yeah I thought not. This is not going to end well.

Ratings have been seriously amazing the first two episodes though. We keep this up and season 11 + are going to happen!!

Also FU Tracy Bell for bringing up Sam letting Lucifer out of the cage and putting this look on his face.
And Abaddon is my favorite villain ever. I think she's topped Crowley. And hello chemistry. Her and Dean (or maybe it's Alaina and Jensen). Through the roof.
I agree Abaddon. I agree!
Kevin was awesome too. "Because I'm Kevin freakin Solo" HAHAHA LOVE IT
And Dean and Kevin in the end. "Because you're family. After all the crap we've been through. After all the good you've done. Man, if you don't think we'd die for you... I don't know what to tell you. Because you, me, Sam and Cas. We are all we’ve got." Yup as usual they make me misty. Thanks a lot show. I thought I was going to make it one episode. HA. Right.

Okay I know my comments were all over the place. Sorry!

Worth Upgrading to the Roamio from Premiere 4

Mon, 10/21/2013 - 00:36
I am debating on whether I should consider selling my Premiere 4 (with 2TB HD upgrade) for a Roamio Basic or Plus. Tuners aside, is the interface really that much faster? I do notice the lag in the Premiere, but it isn't painfully slow IMO. Just trying to ascertain whether it's worth spending the extra cash.

NSFW "male only gamer" ads

Sun, 10/20/2013 - 22:56
TCF is supposed to be SFW, but your ad network is showing ads for "males only gaming" with barely covered up (animated) women. Can you remove them from rotation? It's practically advertising porn.

The Walking Dead - S04E02 - 10/20/13

Sun, 10/20/2013 - 22:20
Way to cut down the playing field of extras, both inside and outside the prison.

I am reminded of LOST where there was so many people on the plane that survived but only a handful that were main characters and that we cared about. So the others got killed off.

The opening scene was awesome. Rick is back in the game of killing walkers.

I think Carol must have some inner Merl in her the way she wanted to amputate the guys arm and then oh wait, no let's just stab him in the ear.

I am not sure I get what happened with the crispy people at the end. Someone torched them - was it Rick? or Carl?