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Updated: 2 hours 9 min ago

Elite Unit Suddenly Stopped Recording Suggestions!

Tue, 09/03/2013 - 22:00
I have a Tivo Elite HD unit that a few months ago stopped recording suggestions - for no reason that I can find. I have contacted Tivo and gone through all their steps with no success.

1> I have redone the tivo setup - no success.
2> I have reset all tivo suggestions and cleared tivo thumb ratings - readded thumb ratings - no success.
3> Turn on/off suggestions recording - reset unit a hundred times over the past 3 months - no success.

The unit works perfectly except that it will not record suggestions. One hint I can give to a possible issue is that when I add a non-subscribed channel to the lineup, it does attempt to try to record programs on that channel - but only on that channel and no other. That was why I tried redoing the tivo setup and channel lineup configuration - multiple times - with no success. I thought that maybe there was an issue with the channel lineup, but it still does not work.

Anyway, I am totally frustrated and hope someone has a clue as to what the problem is and how to fix it BESIDES performing a factory wipe.



Copy Season Passes

Tue, 09/03/2013 - 21:56
Hey all,

I just got my Roamio and want to transfer my Season Passes from my Premiere XL4, but when I select that option on the website all DVRs say that I don't have any Season Passes setup.

Any ideas?



Season Pass - Time Slot

Tue, 09/03/2013 - 21:06
If creating a season pass for Dexter (or anything else), I am not given an opportunity to make it for a specific time slot and specific channel. When checking the TO DO MANAGER, it is set to record Dexter no matter what time its on (two or three instances of it)...Any help would be appreciated..It was just set up this morning, anything to do with it...??
On the Tivo.com site, when entering season pass, error screens pop up...

New Netgear router

Tue, 09/03/2013 - 20:58
I just got a new Netgrear WiFi Router AC1450. It has a page that says to enable Tivo support. I have attached a screen grab. Anybody know what this is for?
Attached Images Untitled.jpg (28.5 KB)

Very Disappointed with Customer Service

Tue, 09/03/2013 - 20:46
Ten days ago I ordered a Tivo Roamio Plus and a Mini. The Plus for our family room, the Mini for the basement. The Tivo agent who sold me this package assured me that I could connect these two units together. "It will be easy." Even in an old home, over 100 feet between the two units, modem and router another 25 feet from the Plus in a third room, I ask. Still "no problem" he says.

The UPS box arrived several days later. I jump into the connection process. 30 minutes later, the Plus is working. That's the good news. The Mini--a different story. Days later, after numerous calls to Tivo Help, each time getting different instructions about connecting the Mini, almost none of which is on the website, the Mini still won't connect. It loads, reboots, loads again. Still picture but no motion. Hours of my time invested. Frustration mounts. I've spent at least 20 hours on this, calling Tivo, searching this site and the web for answers. I buy extra cable, consider buying a second Moca adapter but am then told I don't need one. Still nothing works.

So I give up. Didn't want to. But I'm not going to pay $600 up front plus serious connection fees each year for a product that's just marginally better than a new cable company DVR. The final frustration was paying $26 when dropping off the box at UPS this morning. You'd think Tivo would pay for return shipping when a product does not work as advertised. I called Tivo later today and to see if they might reconsider paying for the return. Nope. Nope. Nope. "That's our policy and we're sicking to it".

Prior to this, I thought Tivo was a great company with advanced products and services. Now I'm not so sure. My attitude toward Tivo products and customer service just fell to the bottom of the chart. Apparently they don't care whether my system worked or not.

I will not be able to say anything positive about Tivo to friends, relatives and co-workers in the months and years ahead. I hope Tivo figures it was worth it!!!

Do you think this is a CableCard or Roamio issue?

Tue, 09/03/2013 - 20:36
To be honest, I'm new to digital cable, so I'm not completely familiar with how CableCards work. I've only had it for a few weeks, and I specifically signed up because of the Roamio.

I had a tech come out and give me a card for my old TiVo so I'd have it when I finally got my new Tivo in, that way I could just call and pair and wouldn't have to wait for a tech at that time. Anyways, the card didn't give me any problems in an old HD unit the whole time I had it in there.

So then I called to pair it with the Roamio this past Friday and everything was great for 24 hours, that's when I lost my channels for the first time. As with everything (computers, phone, etc) I tried restarting the TiVo first and they came back and everything was fine. Since Saturday afternoon I've lost them a total of five times, three times I had to restart, but twice the channels came back on their own after I received this message on my screen:

CableCard Error: A technical problem is preventing you from receiving all cable services at this time. Please call your cable operator and report error code 161-17.

I'm going to call and have a tech come out later this week, but should I prepare myself for this being a TiVo issue? I'd like to figure it out ASAP because I purchased it from Best Buy and their return policy is only 15 days. As I said before, I'm new to CableCards so I don't know if they "go bad" after being swapped out.

Thanks for any advice!

How about a new music app?

Tue, 09/03/2013 - 20:12
I installed tivo desktop last week and used it to share my music collection. The app it used was old and clunky but worked. At this point, I'd still use my chromecast to cast google chrome's browser window which is using google's play functionality which hosts all my music for free(which is great).

I'd really like something much simpler I could access from my tivo so I could just play one of my albums without going through a multi step process to get there.

What CableCard firmware are you using?

Tue, 09/03/2013 - 19:56
I have a Motorola CableCard/Tuning Adapter and am having an issue with a few of my channels so TiVo wants me to exchange out my CableCard. My concern is that I'll get a CableCard with older firmware as my current card was ordered brand new from Motorola by my cable company and has 06.25 firmware on it.

For those running Motorola CableCards with the Roamio would you please report your CableCard firmware version and if you have been having any issues with channels.

Thank you! :)

2TB Lifetime Elite and "eval" premiere 4 upgraded to 2TB

Tue, 09/03/2013 - 19:43
Just upgraded to the Roamio Pro, so I am going to be putting up my Premiere Elite (purchased new from Woot) when they had deals running a while back. It's stock with Lifetime and an extended warranty through June 2015.

I also have an "evaluation" status Premiere 4 (4 tuner) that has never been used, and opened only to upgrade to a 2tb WD AV drive. I also have a note and case from TiVo confirming the eval status can be transferred to the buyer and will function as lifetime for service (but not for MSD purposes)

Before posting on eBay, I thought I would offer them up to the TC. If you are interested, make me an offer.

I could also include a wireless N adapter for either for a reasonable fee.

Just send me a message. (If you want to check out my auctions / history, just search for TivoFanTodd on eBay)

I also have an original S1 with a turbonet card (modem does not work), 80gb hard drive, and no service up for 49.99 buy it now. (Lifetime was grandfathered and just transferred to my Roamio Pro).

Listing is live on ebay: Series 1 w/ turbonet

Roamio and iOS streaming - iOS 7 supported?

Tue, 09/03/2013 - 19:39
So, I got my Roamio Pro up and running today. Everything appears to be working ok as of now.

Unfortunately, the one TiVo Mini that I picked up as well was DOA, so I had to return that one and starting playing with the iPad streaming app.

The app appears fully functional on my iOS 6 iPad (Mini).
My 3rd gen iPad is running the latest iOS 7 Beta and I can't get it to work: I have reset the app and reinstalled the app, the error remains the same - it can't find the Roamio on the network -'Invalid Media Access Key'. I can sign in with my TiVo account, but that's it. If I do that and try top connect to the Roamio (which appears in the list of devices) it states that the Roamio can't be found on the network.

Both iPads are on the same wireless network and the Roamio is connected via ethernet.

Does anybody have any success with iOS 7?

So I just found this thread: http://www.tivocommunity.com/tivo-vb...d.php?t=505908

Audio bug still present

Tue, 09/03/2013 - 19:17
I was hoping the audio bug (where it goes out of phase into mono) was fixed in the Roamio, however I noticed it today when I started a recording. A skip or replay command fixes it, however it's still annoying. I hope we see a fix in the fall update...

Does Roamio support more video/audio formats than premiere?

Tue, 09/03/2013 - 18:58
For instance, right now with pyTivo, certain supported formats can be sent to a premiere without transcoding. Seems like a long shot, but... any chance that the roamio supports more formats than the premiere? HD audio support would be awesome. But I'm thinking there are licensing fees that would drive the cost of the tivo up too much, so it's probably no.

Manual recordings vs guide data

Tue, 09/03/2013 - 18:57
My Internet has been flaky which I can fix when I am home but I am planning on a two week vacation later this year and won't be home to reboot my modem. Will manual recordings work if the guide data runs out? The TiVo has lifetime so it does have service but do you have to connect periodically ti TiVo for it to work. I do not have a land line.

Weird Roamio Pro Problem

Tue, 09/03/2013 - 17:34
OK, here is the deal. I got a new Roamio Pro last week, because I wanted the 6 tuners (among the other things offered). Got an M-Card (Motorola) from COX Cable in Hampton Roads. I fire the baby up, call COX Cable and get the tuner adapter married to the M-Card, and all is well. I got all of my channels just fine.

Next, I tried to test record some shows. After getting the TIVO to record the second show, now I get this error on ALL of the other channels: "This channel is temporarily unavailable. Press Select to try tuning to the channel again. Contact your cable provider for more information". No amount of Selecting got those channels back, but a reboot of the TIVO fixes it.

So I chatted online with the TIVO support. After about 90 minutes, we determined that the (outdated) M-Card had older firmware and only supported 2 'streams' and that I should get another, more updated M-Card. I did some homework first, searching the forums here, and I temporarily reduced my tuners to three (the third tuner still knocks out all of the other channels, though. I don't know how to get the Roamio down temporarily to two tuners).

Today I went to two different COX Solution Stores to ask for an updated M-Card that would handle 6 tuners. Both store personnel said they had none, and didn't even know if was possible to update the M-Card firmware, or when any updated M-Cards will ever be in. That was understandable, as the TIVO Roamio is new to them. HOWEVER, in the corner of each store was THEIR DVR box, supporting 6 tuners. It was run by a Cisco M-Card, which I think would work in the Roamio Pro. But they refused to let me have one of those M-Cards.

So I am stuck with a disabled Roamio Pro, little better than my Tivo Premier.

My question to the forum is this: Is there any other way to get a correctly updated M-Card other than through the cable provider? Or am I stuck to a new M-Card arrives in town, whenever? :(

Roamio teardown?

Tue, 09/03/2013 - 17:28
has anyone seen a "teardown" of the Roamio similar to the one done on the Premiere, where each section was analyzed and the chips used identified?

Can you change your account info?

Tue, 09/03/2013 - 17:15
So I'm having a weird problem with my TiVo account and I'm wondering if it's specific to my account or just a general problem with the website. If I log into my account on tivo.com my address is wrong. If I change it via the website it says it's successful and shows me the new info as long as I'm logged in. However if I log out and then log back in it reverts to the old info. I talked to a CSR via chat and he was able to change the address on his end and it took, but just as a test I tried changing it again on my end and I still can't get any changes I make to stick.

Can someone else try this out and let me know if you have the same problem? Just want to know if it's my account or the site in general.

Put CBS/Viacom channels and guide info back into TW listings, please

Tue, 09/03/2013 - 16:19
Now that Time Warner and CBS/Viacom have ended their dispute over who has the bigger sexual organ, please put the channels and guide info back.

I have connected to the server several times (including just a few minutes ago), and the info remains missing. I am in Los Angeles.

Thank you.

2 Premiere 4's and 1 Premiere XL

Tue, 09/03/2013 - 16:04
I am selling 3 of my 4 Tivo's on eBay. Each have lifetime service as well as extended warranties. I have them listed as auctions and buy it now.

Here are the links:

Tivo Premiere 4 (1)


Tivo Premiere 4 (2)


Tivo Premiere XL


Netflix Error on new XL4

Tue, 09/03/2013 - 15:56
Hey guys, I just set up my brand new XL4 and everything is working fine, except for Netflix. I have an older Premiere that is running Netflix so I know how to do it, but when I open the app on the XL4 it gives me an unexpected error and won't allow me to log in. I unplugged the box and reset it, and it still isn't working.

Is this something to do with the software updates for a new device, that will correct itself with time? Or is this something I need to be concerned about.

Thanks in advance.

Does anyone think Tivo will have an "App Store"

Tue, 09/03/2013 - 15:41
Now that the Roamio is HTML 5 compatible does anyone think Tivo may have a full App store. IMO thsi would be a complete game changer, and could add considerable valuation to the company. I was thinking about making a small investment in Tivo, as I believe an App store could really bring in new users and revenue streams.