I recently got a Roamio Plus. It's my first TiVo.
I never really wanted to write a novel, but here goes:
I wanted to watch something on Amazon Instant Video.
First, I followed the on-screen prompts, and got to the end, and got a message about not being able to update tokens.
Next, I googled and discovered that apparently you have to link the accounts first from their website.
Third, I went to Amazon's website and attempted to link to my TiVo account. In trying to do so, it asks you which TiVo you have. Roamio is NOT on their list. I selected something, entered my credentials, and got a message "Sorry we cannot link your accounts" and to contact customer support. I wasn't clear WHICH customer support.
Fourth, I contacted TiVo support, who insisted that nobody else has had a problem with this. Then, said, well, yes, some people had to call the Amazon support number. But if you just call Amazon support they will fix it and link your account no problem.
Fifth, I called Amazon support. The lady tried to link the accounts, until I told her I had a Roamio then she insisted that it is not a supported device so there was nothing they could do. They have a supported device list
which does not include Roamio. After about 40 minutes of arguing, she finally said she would put in a support ticket, and asked me a bunch of irrelevant questions, like was I on WiFi or wired, and what limits do I have on my bandwidth. I am not 100% sure she understood the issue. I asked when I should expect to hear a response from the support ticket, and she said I wouldn't, unless they figured out how to solve the problem. But they probably wouldn't, because it is not a supported device. But if she did hear anything she would let me know about it.
Sixth, I contacted Tivo, and told them about my troubles. The person I chatted with said that it says right on the Tivo site that it is supported. I pointed out that Amazon says its not. I won't bore you with the details, except he was insistent that there is not a single person at TiVo who could help me in any way. Then he disconnected the chat session.
Seventh, I called Amazon back in the hopes of talking to a different person. Unfortunately, unlike TiVo, they track their support calls so they know that I had recently called. And the person I talked to said since they created a support ticket they would not talk to me again or attempt to resolve it in any way until the ticket was closed. I asked her when that would be and she said 1-2 days. I told her the other person said she likely wouldn't call me back, and this person insisted that she would make sure one of them called me back. She at least made an attempt to be nice.
So, I guess I am wondering if anyone else has linked a Roamio to Amazon Instant, what steps you went through, and whether you encountered anything like this? Or any advice, or contact info for anyone who could help me?