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Updated: 22 min 8 sec ago

New House + CableCard + TiVo Series4 XL = Hurt

Thu, 10/10/2013 - 17:34
I'm cross-posting this in the XFinity forums, may the best forum win.

TL;DR: Con: Yes, EBCP: Yes, Val: ? 0x00

I live in the SF bay area, and I've been using TiVos and CableCards since it became possible to do so. Most recently I used a TiVo Series4 XL on my housemate's account with an M-Card, worked just fine. I moved to my own place a couple of weeks ago, taking the TiVo with me. I did a self install of Xfinity TV/Internet, with my own cable modem and a CableCard I picked up at the local comcast office.*

The internet works fine. I have the cable modem and the TiVo on a splitter, but otherwise the line goes straight to the utility pole.

I called the friendly Eastern European people at the comcast CableCard activation line, they took down my HostID and DataID, and "sent the signal," but with no luck. We rechecked everything, I rechecked the connections, they rechecked the numbers, they "sent the signal" again, no dice.

Next they sent me to the local office to get a new cable card. Same problem, but this time with "Con: No". Third card, back to "Con: Yes" but still "Val: ?"

At this point we scheduled a service appointment for a tech to come out and check things out.*

A week later, the tech shows up, who's super nice. Tells me the line is fine, tests all the connections, runs some line diagnostics. Everything looks fine. He calls up the activation people, they "send a signal," no change. He said he doesn't really know cable cards, and that I should call the russians again.

For fun, I swap the card again, but the fourth and fifth cards are no better. Another round of calls to the russians and more signal sending. That afternoon, someone claiming to be "Comcast" calls to make sure everything is working. I told him it isn't, he "sends a signal," which doesn't work, he said his supervising tech will be calling me back to set up an appointment. This never happens. End of week one.

A week later, I try doing Comcast chat support, for kicks. I talk to "Mike" who "sends a signal," asks me to reboot the box, and then we get disconnected. Chat attempt two yields "Mary" who is about to "Send a signal" but we get disconnected. Chat attempt three yields a different "Mike," who tells me he can't help me with cable cards and I should call the cable card activation line (aka the russians).

I try calling the russians again, who are typically friendly, ask me for my phone number, address and name, "send a signal" but can't help. They advise me to get another cable card.

Cable card six doesn't work. The russians, after*asking me for my phone number, address and name, "send a signal" which doesn't work, and they put me on hold to write a report and schedule a tech to come out. End of week two, because there are no technicians until next week.

So I'm two weeks in, the internet continues to work great, and my TiVo is dead in the water. We hooked up an antenna and are using a comination of Netflix and Hulu Plus to get most of the shows we're missing, but I'm trying to figure out what the extra $25/month I'm paying for cable is getting me, aside from the ability to stream Game of Thrones on my AppleTV.

Has anyone had any luck with Comcast in a situation like this? Is there some tiger team I can call who knows anything about cable cards? Is there anything they can do from their end besides "sending a signal?" Should I contact TiVo support instead?

I have no reason to suspect anything wrong with the TiVO box, since it worked fine at my other house and I hand moved it to this one. The line works, because my internet screams. If six out of six cable cards are broken, then Motorola has bigger problems, but it seems like the most likeley possiblilty is something is wrong with my account provisioning.

Another couple of weeks of this and I'm probably just going to ask for my money back and move to internet-only service. This is ridiculous.

Replacing Hard Drive Question

Thu, 10/10/2013 - 15:50
Hello all.

I have a TiVo HD TCD652160 with no hard drive at all, but with lifetime service. I also have a TiVo HD XL TCD658000 with lifetime as well. I was thinking I would buy a drive and be able to copy over the TiVo software from the working box to put into this box, but I worry that I might end up with a 1Tb drive with slightly less usable space than the one currently in the TiVo.

All the instructions I've read talk about expanding the partitions to cover the whole drive and make it all available as recording space, but I haven't seen anything about possibly shrinking the partitions is necessary.
Is there a way to accomplish this is I need to?

Also, are the WD AV series drives still the only really recommended drives, or are there others that people are using these days? The FAQ at the top hasn't been updated in a few years as far as I can tell.

Thanks to anyone and everyone that can offer any assistance or input. It's greatly appreciated.

Season Pass Settings

Thu, 10/10/2013 - 14:54
I want to setup a season pass to record "The Middle".
However, no new episodes are airing on the regular channel.

There are repeat episodes on other channels.

If I setup a season pass to record this show using the non-regular channel for new episodes only, will it record them on the correct channel when the season returns or will it only record from the channel used to create the SP?

I know I can use Wishlist, but before setting it up, wanted to check on this.

bdog

TiVo Series 2, without Direct TV

Thu, 10/10/2013 - 13:01
I am about to knock Direct TV on the head, but only in the spare room.

At the moment, I am charged an extra $10 by Direct TV, for "mirroring" the signal that I get on the Direct TV receiver in the living room.

I now have a series 2 TiVo in the spare room, and I want to connect it to the
HDTV, which is a cheap Dynex model.

Will this be workable ?

I don't care that the series 2 will not record in HD.

Roamio Stream: The re-emergence of failed downloads

Thu, 10/10/2013 - 06:32
Hi

I had a standalone stream and now rely on the Stream integrated into my Roamio. In both cases, I had initial problems with stalled downloads to my ipads. The fix was a simultaneous reboot of my router and the Roamio/Stream and it worked flawlessly (and I really do love the stream) until......yesterday when

- I was streaming a recording and it stalled repeatedly
- I was downloading a show and it timed out/failed repeatedly

I guess the fix will be to do the simultaneous re-boot again - which is fine - but it would be nice to know if there is a simple external explanation (for example, does the recent TiVO software update necessitate a cleansing reboot?) - Just hoping that I wont be in a mode where this happens randomly and without reason

Appreciate any thoughts

Dave

TV Worth Watching

Thu, 10/10/2013 - 03:13
Here's a thread for all our TV recommendations.

And questions about what's worth watching.

I was browsing the TV series available through Amazon Prime Instant Video, and there's lots there that I'm kinda interested in, but don't know what's worth it.

For example, is "America: The Story of Us" from the History channel worth watching?

Roamio now stuck on welcome screen.

Thu, 10/10/2013 - 00:05
So a few hours ago I started a thread about my M-Card showing as not installed after 3 or so weeks with no issues since I had my Roamio. Now a 2nd issue has sprung up.

I know tonight I got the new software that was just released, I had rebooted successfully, I was just checking the Tivo to see if by some miracle my M-Card may be working now and Tivo was stuck on welcome screen, something made it reboot. I pulled power cord, plugged back in and it ran the animation until the welcome screen and it's stuck there again.

My HDDVR and Learning Remote

Thu, 10/10/2013 - 00:03
With my series 3 dvr and my learning remote I can control my Tivo, TV and sound bar using an IR repeater mounted on top of my TV bezel.

If I go with the new four tuner Roamio will I have the same capability?

TiVo Desktop

Wed, 10/09/2013 - 22:12
So I was trying out TiVo desktop with VideoRedo. I transferred a show, edited with VRD then placed the edited file back in the My TiVo Recordings folder. However I cannot find this folder using our Pro or Minis.

What am I missing?

Thank you in advance.

Sound Bar Finally Programmed with Roamio Remote

Wed, 10/09/2013 - 21:32
TLDR - if the 1999 code search doesn't work, make sure to also try the 0999 (or vice versa).

I have a Vizio sound bar. I used to have the glo remote with my elite and I could just learn from the vizio remote. But I love having RF so I wanted to use the Roamio remote. There was one code there and when I entered it, the light didn't blink 3 times like it was supposed to. So obviously it didn't work. Then I tried the code search. After about a half hour of pressing the chan up button, still no luck. So I thought I might get a new sound bar that could decode dolby digital, and my tv can output in dolby and you can control it through the tv. But I ran through all sorts of problems with that. Finally, I random saw that the code search for AV equipment and TVs were different. And within 5 seconds of searching for the code, it worked. So try both the 1999 and 0999 code searches.

http://support.tivo.com/app/answers/detail/a_id/292

The Tomorrow People 10/9/2013 (S01E01) "Pilot"

Wed, 10/09/2013 - 21:20
The CW knows how to do a superhero show.

Marvel should be ashamed.

The Tomorrow People was great. Kinda neat that we've got two actors out of the same extended family playing the lead roles on two different shows on the same network.

Arrow "City Of Heroes" 10/9/2013

Wed, 10/09/2013 - 20:57
Summer Glau? Aw, man. This show is toast. She does look good, though. She gets better looking as she gets older.

Hopefully, Oliver adopts the name Green Arrow now.

Does Oliver's "no more killing" pledge square with the comic books?

Did my M-card just go bad? (Comcast Motorola)

Wed, 10/09/2013 - 20:12
I've had my Roamio for 3 or so weeks now. TV just went out 5 minutes ago. Roamio doesn't even show I have M-Card inserted. I pulled it out and reinstalled. Roamio not even showing it installed.

Did the M-Card just go bad?

Cable is not out, because other TV's that use Comcast boxes are working.

Survivor: Blood vs. Water - 10/9/13

Wed, 10/09/2013 - 20:03
Wow! That was one crazy tribal council! Good for Caleb. I can't wait to see John and Candice's reaction when Culpepper gets to Redemption Island. :)

Series 3 HD in a Roamio?????

Wed, 10/09/2013 - 19:59
Can I take my 1 TB HD from my series 3 HD DVR and put it in a new Roamio Basic??

Or do I have to transfer all my recordings and pass managers from my HD DVR to a Roamio??

Question about MPEG-4 and TiVo HD

Wed, 10/09/2013 - 19:55
So I have been reading a lot about how the TiVo HD doesn't support MPEG-4 from the provider. Is this something one should worry about right now? I have seen some people say that their providers have switched some channels (HBO, Cinemax, etc.) over, and some have switched all channels. Do we have any indication that the conversion for most providers are coming soon? I ask the question because I just bought a used TiVo HD! :D

Roamio Remote Gone Bad or: How I Learned to Stop Worrying and Love TiVo CS

Wed, 10/09/2013 - 19:19
This morning my brand new Roamio remote began giving me fits. I attempted a Global Reset and that has sent it into some sort of "re-pairing loop" as once re-paired, the remote immediately loses pairing after attempting to once again setup control of TV Power or A/V Volume. Also, after resetting and re-pairing I can immediately cause it to lose pairing by pressing the remote icon on the front of the Remote to activate the find remote feature. It plays a single note of the tune it is supposed to play and stops and loses its pairing to the box. The activity lights on the remote are blinking both red and amber followed by flashing amber.

Anyway, online chat support through Tivo confirmed need for replacement but apparently cannot do so through chat as they referred me to phone support with a ticket number. Technical Support confirmed diagnosis through ticket number and nearly processed a replacement (I could hear the agent mumbling "accessories, remotes, Roamio, add to cart"), when she inquired where I had purchased the unit. I replied, "Weaknees.com" and she immediately put me on hold only to return and inform me Tivo does not honor the warranty when bought from anyone other than Tivo. I told her that doesn't sound right but she confirmed once again and I simply thanked her and hung up resolved to playing CS Roulette all night. I redialed and the lady who answered this time also stated that I would have to seek resolution through Weaknees.com (she also seemed incredulous that the remote was indeed, broken). As I read to her the Tivo warranty stating "whether bought from Tivo Direct or a third party retailer," she patched me through to customer service stating "oh, I'm in Tech Support, maybe Customer Service knows about that." The CS agent who answered confirmed my address and said it would be on its way in 7-10 days. I actually told him how surprisingly simple that was and explained to him the ordeal I was put through before being transferred to his department.

He chuckled.

TL;DR - Tivo Customer Support tells customers that warranty does not apply to Tivos bought elsewhere; sends replacement remote only because "you're a longtime customer."

Swapping Cablecards between TiVos

Wed, 10/09/2013 - 19:15
I currently have a TiVo Premiere that is paired with a cablecard (Comcast). I need to test out a TiVo HD unit to ensure it works. That said, I will be removing the cablecard from the Premiere and pairing it with the HD for a short while. Will I be able to then pair it back to the Premiere and not have any problems (like the recordings getting erased)?

Roamio and Mini update today (10/09/2013)

Wed, 10/09/2013 - 18:06
Both my Roamio Pro and two Minis just got updates so I'm in the process of rebooting them. Is this just minor bug fixes?

Glee - ANyone still watching?

Wed, 10/09/2013 - 17:09
Haven't seen a post yet this thread. Anyone still watching?

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